How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.
The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.
India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.
Famous Banks in India
1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.
The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.
Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041
2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.
The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.
Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061
3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.
ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.
Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724
4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.
Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.
Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801
5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.
The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.
Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807
Top Banking Complaints in India
According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.
Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.
Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.
The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.
1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.
2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.
The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.
3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.
4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.
Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.
5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.
How to resolve Banking complaints?
1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :
State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555
2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.
3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.
The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.
4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case against the Bank in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.
So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.
Dear SBI Let Me Summarize What Happened Till Now Between SBI And Me. And How SBI Have Created Me, How Critical I Have Been Affected By SBI. And To What Core I Have Been Suffered Physically, Mentally, Financially Effected By SBI. Let M...
Apr 20, 2021 by Ganesh M
On *th April there were * fraud transaction of Rs **** each from my Paytm wallet (**********) to bharti airtel. . These * transactions were used to recharge . kindly investigate and help me in getting my money back .all transaction were done w...
Apr 19, 2021 by MANISH JAIN
I have deposited from my Union Bank Of India account on **th April at *Am ** minutes with reference ID-- ************. But still my payment not updated from more than ** hours. I have raised the ticket with the Zebpay app also with ticket id-- ...
Apr 19, 2021 by Manish Dhole
Hdfc Bank has worst services..How many time took my amount for overdue personal loan .Without intimate how you took ..clearly tell me how much Penalty amount for over due emi ,Nothing explian before ..I need proper explanation or I will go to c...
Apr 16, 2021 by GOWTHAMAN
I had applied for Dhani credit line, but i want to close the account now, I have dropped multiple emails to dhani and twitted on Twitter but they are not responding anywhere, They are charging Rs/- ***/month either you use credit line or not. ...
Apr 16, 2021 by RAVI RANJAN KUMAR
I AM TUSHAR MITTAL FROM MEERUT, UP , INDIA. I APPLY A SMALL AMOUNT TO BORROW WITH A HIGH INTEREST BUT I AGREE BEACAUSE I NEED SMALL AMOUNT OF MONEY TO AGENT TRAVELLING TO RECIVED PAYMENT BUT THEY ALWAYS SAY WAIT FOR **-** HOURS I WAIT BUT THEY...
Apr 16, 2021 by TUSHAR MITTAL
Dear Paytm Team We are using paytm machine past two years , we have settlement issue right now payment hold in business wallet ,we already registered the complaint through customer care on ** Apr still not got any solution ,...
Apr 16, 2021 by Sakthi
I normally purchase Products from Amazon and Flipkart for personal and professional usages. For that we uses some companies whom give “*” Interest Loan for these type of purchase. I am using ZESTMOENY, a Bangalore based Financial institutio...
Apr 15, 2021 by Narayanan Santhosh Kumar
I had placed an order to sell a table at OLX and found a person who was interested in the item. He connected me on WhatsApp and sent a QR code to send money through Paytm. Firstly, he told me to transfer *rs, and then in return, he transferred ...
Apr 14, 2021 by Nidhi Tuli
Upstox debited extra money and the are accepting now but dnt return my money. I want compensation now. * lakh for their fraud nd for alotttttt of delay to reply me . I tried to talk any agent and i tried almost *-* hrs than they finally replied...
Apr 10, 2021 by Ruchika Saharan
Dear sir/mam, I am Deepak Sharma from Jhajjar, Haryana had deposited my money in ****, then after * years it has converted into Q shop. After maturity, not refunded & converted into GOLDEN ** ON **.**.****. Now, its again matured on **.**.*...
Apr 09, 2021 by DEEPAK SHARMA
I have done upi transation via Google Pay on April **-**-**** still the payment is pending ,but the amount of ₹ **,*** was debited from my account and not been credited to the payee account, this is the worst app for amount transfer....
Apr 09, 2021 by Pravin Kumar Agrawal
A fraud finance company called me and asking me for the loan requirement. As I was seeking for loan and my CIBIL score was low, I agreed for that(******). I sent all the required details asked by them such as Aadhar card and PAN Card. Next ...
Apr 09, 2021 by Animesh Prasad
I had used India Bulls dhani aap credit line of Rs **** and i had plan to pay once statement generated, but they have converted **** in to emi without my permission, and charging **** with interest in * months, i sent email to them to cancel th...
Apr 09, 2021 by RAVI RANJAN KUMAR
Me mayank jain meri fd and rd mature ho chuki h lekin **** se avi tak ek pesa nahi mila hai , jald se jald humara pese lotaye ...
Apr 08, 2021 by Mayank jain
I didn’t activate any insurance policy on my credit card but they debit ** emi’s of ***.** every month from my rbl credit card so kindly cancel this insurance policy...
Apr 08, 2021 by RAJESH GUPTA
I have applied Foreclosure on **th March and still awaited to received my foreclosure letter from DHFL, due to that i have to pay extra EMI for this month, and still they are asking for we are busy in financial closure....
Apr 08, 2021 by Kaushikkumar padhiyar
Mai gov defence me hu.mene relience finence limited me *% ki interest se RS ****** personal loan ke liye apply Kiya unhone loan approval letter bna kr whtsup kr Diya Jo ki bilkul feck hai.sbbse phle mere se RS **** pay krwaya uske bad RS ***...
Apr 08, 2021 by Manish sharma
I have ordered a product from flipkart on * march **** with order id : OD****************** which I returned on ** march. Flipkart has initiated the refund of RS *** on ** march ****, it should have reflected by ** march ****. Till * April I ...
Apr 04, 2021 by Siddhanta Kumar Sahu
FDR account no **************** and **************** in the name of Mrs. Jamna Devi amounting to ***** each as their face value are to mature on **.**.****. My aunt wishes to break it and take the matured amount as on date . The office is clos...
Apr 03, 2021 by Jamna devi
Yesterday night I made a payment of ***/- for my electricity bill through Freecharge. First of all their system is very slow. I had to wait for a long time and then finally my transaction got failed. As today's was the last day of the bill paym...
May 18, 2019 by Kushagra Bindal
My ticket is not booked and they debited *** rupees. Please do the needful....
May 17, 2019 by Hardik patel
I don't own any apple products. The following two transactions were carried out using my debit card. I'm in the UK now and the debit card is with me. *. For purchase worth Rs. **** on POS *************** at ITUNES.COM/BILL txn# ****** *. For...
May 16, 2019 by Soundarya
Meri apse request hai union bank branch Chawri Bazar DelhI ****** * year se bank mujhe pareshan kr rha hai. Passbook k liye m jab bhi wha jata hu to vo khete h staff nhi hai. Ya abhi passbook available nhi hai. Please meri apse request hai yha ...
May 15, 2019 by Manojkumar
I have booked a flight ticket through Paytm and before * hours I called Paytm to cancel the ticket or reschedule but they have told me I should have called * hours before and they refused it. I called airline AirAsia and asked them to reschedul...
May 13, 2019 by Vikas Singh
I did a recharge of amount *** to mobile no #######*** in **/**/**** at **.** am. My amount deducted from my Phonepe account but recharge did not do. When I contact customer care about the issue on **/**/**** he told me to take * more days to r...
May 13, 2019 by Chhotelal prajapati
My withdrawal request no - ***** Withdrawal Amount -*** I made my withdrawal request on *nd May but after ** days still my money not credited to my account. Please help to send my money. Also Nafa team not replying to messages....
May 12, 2019 by Shailesh tiwari
I have a bike of which EMI was **** per month. Now they have auto deducted **** Rs extra from my account. I called their customer care also. They are disconnecting my call....
May 10, 2019 by Prasad Shukla
Sbi atm related- Rs. **,***/- cash debited from my account but cash not dispensed from atm machine at SBI main branch, Puducherry. I complained to customer care on **.**.****. But they did not rectify my complaint till date....
May 09, 2019 by Vijayakumar D
Wrong information and wrong monthly bill provided. Not providing a credit card statement as required....
May 07, 2019 by Sunil kumar
Yes Bank promised me a credit card with airport lounge access but issued the one without access. I already had many cards at that point of time but the reason I choose yes bank card was lounge access. Its a clear case of cheating and betrayal. ...
May 07, 2019 by Harshvardhan rai
Mera amount galti se Bank of Baroda ki branch Proddatur Andhra Pradesh me transfer ho gya. * mahine se bob ka staff paresan kr rha hai or amount refund nhi kr rha. So please help me....
May 06, 2019 by Vijendra singh hada
SBI credit card charged more than **,*** Rs as financial charges & IGST from me from the past * months. I'm a person who pays the full due amount without pending single paise while my earnings are only around **k per month. I noticed it only th...
May 05, 2019 by Guru Ragavendran
Ticket ID - ****** [Grievance] Both of the above. Amount debited to my HDFC account but not credited to the vendor. Refund also not credited. This is with reference to the direct payment transaction done on **-*-**** for Rs.*,**,***.** vide Me...
May 05, 2019 by Vinod Agarwal
I have purchased * orders on *th April and as a result, I received a total of * vouchers as follows: Order ID: ********** Paytm mall voucher: Rs.****/- Paytm food: Rs.***/- (* nos) Paytm Electricity: Rs.***/- (* nos) Order ID: ********** ...
May 01, 2019 by Dinesh Kumar Karumanchi
I have tried to withdraw the amount from Axis ATM using HDFC bank, but suddenly because of the power shortage the atm got switched off, but my account debited with the amount *** from Hdfc bank. When I try to call Hdfc bank it is the long autom...
Apr 30, 2019 by Ayub Khan
I was in contact with credit card from last * years and I told them that my financial status is not good as I lost my job. Despite knowing this credit card people are calling my relatives in India and outside and using abusive language. They ca...
Apr 30, 2019 by Neha Nirupam
I got a credit card (#****************) and salesman clearly told me there will be no charges at all. I kept the card as it is. Now they have charged me for renewal though I was informed there will be no charges. I'm not using this card. Care e...
Apr 29, 2019 by Hanif Sayyed
I have paid an MSEB light bill amount of ****. The transaction failed amount debited from my account Rs **** on ** March ****. Its a month they are giving only the false commitment to me that I will get the refund in * business day. They keep...
Apr 29, 2019 by Rashmi Langhe
It happens on ** Feb ****. The sender who is also my roommate sent money on ** Feb. It was immediately deducted from his bank account. But the transaction was showing pending on phonepe till ** Feb. It started to show successful in phonepe app ...
Apr 28, 2019 by Shivam Dwivedi
How to file a complaint against Company?