How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.
The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.
India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.
Famous Banks in India
1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.
The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.
Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041
2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.
The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.
Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061
3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.
ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.
Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724
4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.
Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.
Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801
5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.
The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.
Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807
Top Banking Complaints in India
According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.
Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.
Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.
The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.
1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.
2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.
The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.
3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.
4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.
Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.
5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.
How to resolve Banking complaints?
1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :
State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555
2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.
3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.
The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.
4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case against the Bank in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.
So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.
Date of transaction : *st May **** amount : **,***.**$ (**,**,*** inr) my PayPal Inc express checkout account was suspend due to high risk of disputes due to delay in shipping period (dropshipping) and was suspended permanently for *** days a...
May 30, 2021 by Rehana Farid Shaikh
Hdfc credit card charged a processing fee of **% (***) plus Gst on an emi conversion of Rs **** and disguised the charges under a separate t&c link that probability had **** words terms... Unlike other bank they hid the pf in t&c and upon compl...
May 28, 2021 by Jatin Kumar Karan
Hi sir my name is akhilesh mishra on ** st of may **** i have done a ***** rs transfer to one Hdfc account which was given in my Coindcx wallet and today is * th day i have not got any support not even in telegram kindly help me . ...
May 28, 2021 by Akhilesh mishra
I've paid whole amount of loan as one of their customer executive said but after that their executive reneged from her promise. Actually i had taken * loan from Mpokket in around **** December and failed to repay , due to Corona and Financial...
May 27, 2021 by Saurabh Pardeshi
have deposited Rs.**** on ** may**** and also diposited two transactions on of **** and other one ****- in my wazir x wallet through mobikwik wallet money was debit from mobikwik wallet but still i have not received money in my wallet nor m...
May 27, 2021 by Jitenderpal singh
I was having CRED app issue as my credit card payment reminders and due dates were not getting updated in CRED app.So, on *th May **** I searched their customer care number in their app but did not find any. I then searched in Google and got th...
May 27, 2021 by Kishor Subhash Gavali
I have deposited Rs.****.**/- in my wazir x wallet through UPI on **th May'** money was debit from bank account but still i have not received money in my wallet nor my refund . they are not even replying my emails. I also do not have their con...
May 26, 2021 by Danish khan
We have two fixed deposits with Adarsh credit cooperative society. This hard earned money was little savings that me and my husband had collected meticulously after our wedding, for any emergency in future. During my pregnancy we were looking...
May 25, 2021 by Yuvasri Lakshmi N
i have deposited Rs.*****/- in my wazir x wallet through UPI on **th May'** but still i have not received money in my wallet nor my refund . they are not even replying my emails. I also do not have their contact details. Pls help. ......
May 25, 2021 by Avneesh kumar
So, today I got into a fraudulent transaction with someone named Deepak Sharma (I don't know whether the name is also correct or not as the name is different on different mediums) but the number is **********. So they contacted me through OLX o...
May 24, 2021 by khusboo
Mobikwik ZIP was activate without my concern, pervious i have raised lot of Complaint ,but they didnot reposnd , even they says that account is activated with Aadhar otp based, which we never got earlier . They Pulled our cibil score down. Even...
May 22, 2021 by Nitish kumar
Hi, I have a credit card from SBI, I couldn’t able to repay because of huge financial debt happened in short time and various personal/ medical issues. In the last week of April ****, I received a call from SBI recovery agent from Bangalore ...
May 22, 2021 by Shanmuk Madabattula
I have made an order on the website www.loungelives.com for an amount of INR ****.** on ****-*-** but I haven’t received the package yet. I have tried contacting the merchant but i am mot getting any reply. Also, the website seems fraud since...
May 19, 2021 by Shivani Santosh Sharma
Dear sir/mam i vivek raj singh took a loan from redcarpet that is of ***** and i paid till now ***** but now they are adding wrong interest on my amount and blackmailing me to pay the amount otherwise will call your relatives and take legal ac...
May 19, 2021 by Vivek raj singh
Sir razorpay has looted us many times by promising us to give services but is runned away withoutgiving our money back so this is cheating with the peoples of our nation kindly take strict action aganist the company...
May 17, 2021 by Sohail ahmed
On **th March ****, my mobile software crashed and then when its hard reset, all the data are gone, including the Authenticator app for *FA, i raised a request on the same day and on March **th ****, the issue was solved. After this i had regis...
May 16, 2021 by Anand Sigamani
$SHIBA token was listed at in *.* rupees which is around ******% higher than the actual price *.****. wazirx tweets about their mistake and how they are going to fix this in the future but nothing about the damage that's already done. I ordere...
May 14, 2021 by Nithish
I have done transaction on Google pay of rs *** on ** April **** . The transaction failed .but amount deducted from account. Till date the amount is not refunded . Please help me in this regards. Waiting for your affirmative response. Thanks an...
May 14, 2021 by Ashutosh Sidana
Respeced sir/Madam, I have paid my EMI in February and march month of ****. Still DMI Finance asking for last * emi payment Kindly help me. Sending me fake links to generate money. I have already write to dmi finance * to *th but not get repl...
May 13, 2021 by MOHSIN MAHEMUD SHAIKH
I have ordered a mobile by paytm on **-Dec-**** and there clearly mentioned bank offer and also showing effective price.They were told please wait till **-march and after **-mar they are asking for more wait ** days, After ** days they are sayi...
May 11, 2021 by MANUJ AGNIHOTRI
I am a current a/c holder at Central Bank of India, Governorepet, Viojayawada I tried to withdraw Rs**k from Syndicate Bank ATM at Rajbhavan Road, Hyderabad on **th Nov but I did not get it. But to my surprise, I got SMS saying my Rs**k debited...
Jan 06, 2020 by ROZARIO TIRUCHUNAPALLI
Ir, I,Mrs Rupa Sur Dey,a denizen of Berhampore, Murshidabad,would hereby, like to lodge a complaint against the Branch Manager, Canara Bank, Berhampore branch, Kadai. About a fortnight ago, I, along with my husband, Mr Surajit Dey, had bee...
Jan 05, 2020 by Rupa Sur Dey
My return cheque didnot delivered me on time ...
Jan 02, 2020 by Shree govind motors
On *th December ****, * fraud transactions amounting to Rs. *****/- and Rs. ****/- happened on my credit card and as and when I saw the transactions alert I called customer care and informed them about the fraud and get the card blocked and did...
Jan 01, 2020 by Lakshya Agarwal
It has been more than a month since I closed my milkbasket account and asked them to refund my money. I have mailed them, told them on app, on calls, yet they are not refunding my money and harassing me. It has caused me mental agony and ...
Dec 14, 2019 by Divyam Gupta
I will wrote my id but not my details and I will purchase uc *** I didn't get uc ...
Dec 01, 2019 by Karthik
Sir Maine gurgaon gramin bank se loan liya tha Jisko Maine bhar diya tha usi samay par bank walo ne mere se sour urja ka loan kar diya .jabki Mujhe na koi sour urja diya gaya mere sath bank ne fraud liya hai please help me...
Nov 29, 2019 by Kishan chand
Dear Sir/Ma'am In July **** (**nd July ****, **th July ****),I filed a online written complaint for not getting replacement of debit card on their website. My debit card was valid upto **/** . **th July ****, I filed complaint on HDFC mail ...
Nov 29, 2019 by Ritu Sareen
Dear sir/madam I've transfer rs **** from my accont ***************(Boi) to anothr account ***********(Sbi) ifsc-SBIN******* by googlepay, I am transfering money **** by google pay and transaction get failed but on the spot rs **** deducted f...
Nov 28, 2019 by Aditya Rathore
I have four deposits in Sahara credit cooperative society limited. * had matured in the month of June and * in the month of October ****. I had visited the office in the month of June to take my deposit amount. the person had not registered eve...
Nov 21, 2019 by SURENDRA KUMAR REDDY PADALA
Dear Sir/Mam My Mother has a saving account in axis bank. They have deducted Rs.*** from my mother's account written as Consolidated Charges and Rs. ** for GST. When i asked for bank employee they told me that is deducted for cash deposit. Sir ...
Nov 17, 2019 by Darshna Devi
I HAVE ATTEMPTED TO WITHDRAW CASH FROM SBI ATM KANTHI COLONY (****), ENTERED PIN AND REQUIRED CASH OF Rs. ****. CASH HAS NOT BEEN DISPENSED AND MESSAGE DISPLAYED AS "LAST TRANSACTION CANCELLED" AND MY CARD RELEASED & HOME SCREEN DISPLAYED. WAIT...
Nov 14, 2019 by S RAVI KUMAR
I ordered Redmi note * pro on *th Nov **** price Rs.***** from ShopYpe.com payment through Phone Pe app...Till now I didn't get my package and can't track my order...the helpline number and website is not working...please can you help me to get...
Nov 13, 2019 by Zairemsangi
On **th of Sep HDFC has booked online FD of my amount without informing me. now they are saying i can’t liquidate the amount for next five years. I’m in urgent need of money and ready to bear the losses for breaking FD. but bank is saying t...
Sep 13, 2019 by Aparna Kumari
My name is jagadeesvaran I am from Coimbatore and I have invested ***** in daily interest basis MLM company. Company name chendur fin corp. My company ID number is CFC*****. I joined on ** Feb ****. The company promised that I will earn daily ...
Sep 12, 2019 by Jagadeesvaran
I have an account in Hdfc bank branch Manali HP. In the month of August ****, I opened one fixed deposit in the same bank for one year. This year August **** my ***** Rs. fix deposit was mature. But the bank didn't send that money in my account...
Sep 08, 2019 by Anuradha
I have never requested for a high featured card which attracts annual charges and requested them to provide a normal card. Even after writing them to change my card they have charged me annual charges. Similarly, my wife’s debit card is block...
Sep 04, 2019 by Lalit
Sride app was being used by me for the past few months. One day suddenly the app was blocked without being given an opportunity of being heard on an unknown complaint and my money in sride wallet has been confiscated. Very unprofessional approa...
Sep 02, 2019 by VIKASH NAHATA
How to file a complaint against Company?