ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Qnet India (QNET India Vihaan Direct Selling India Pvt Ltd ) ^Open

A co worker worth whom I worked in my previous organisation told me about a business opportunity which would give Rs. * crore. She was constantly luring me to join this opportunity. She would say trust me that this is going to be a life changin...

Apr 28, 2022 by Rn

ByJus online course got deactivated even before agreed expiry of package (Byju) ^Open

I have enrolled to Byjus Tablet Learning Program for my daughter Shreya Kalel in Oct - ****. We purchased package for * years from **th to **th grade ICSE course from years **** to ****. As per terms and conditions stated by Sales person from ...

Apr 28, 2022 by Shankar Hanumant Kalel

Money Scam on Instagram (Instagram Account Findlostphone ) ^Open

My friend's phone was lost and thus we filed a police complaint in near by police station. But as no help was provided and no response was shown, we tried to seek help through an instagram page - findlostphone_ as the account had healthy follow...

Apr 28, 2022 by Ribah R

Received damaged product refund process raised and auto rejected (Flipkart) ^Open

I purchased a mobile phone on Flipkart on **th April, received this on **th April, however the delivery date is on **th April. After multiple follow ups received on **th. I haven't realised that I got damaged product. Later I got realised after...

Apr 28, 2022 by Sampath Bandari

They enrolled me in wrong platform (Byjus) ^Open

During admission he said I am being enrolled in aakash and I said ok , I said him that I don't want aakash byjus because they teach by playing a video between the classes and never write a word only use prepared slides he said ok I am enrolling...

Apr 28, 2022 by Anish sharma

Poor product False information (Whirlpool India) ^Open

*. I want to bring it to your notice that this company is doing misleading advertisement. The autofill feature is given in the machine which neither allows the machine to work properly nor the technician who visited me recommends using it, Mr.A...

Apr 28, 2022 by Shalini Kheterpal

Money got debited but order not placed (Myntra) ^Open

I had ordered some clothes on Myntra and paid through PhonePe. But the order never got placed. I ordered it again and paid from BHIM as I needed my clothes urgently and I was sure I'll get my refund anyway. The payment has been confirmed by Pho...

Apr 28, 2022 by Adithi Koushik

Refund (Ola Cabs) ^Open

Hi, This is to inform you that i take ride on **th Apr and the ride starting time fare was *** and when ride end fare increased *** so this is the ** fare difference which ola cabs have to refund me but still not received refund. CRN - ********...

Apr 27, 2022 by Kamal Singh

Byju s Subscription cancelled Refund not processes (BYJU'S) ^Open

I was contacted by Byju's salesperson Manoj to explain about their learning materials. After the session, we asked for a day to decide on whether to opt for the course or not. But this person was saying that the discounted price won't be applie...

Apr 27, 2022 by Gokulnath Rajendiran

Ajio had cancelledmy order after few days after giving false hopes (Armani exchange) ^Open

I have a flight to uk i have ordered my shoes from ajio my shipping date was ** april first they had delayed my delivery date to ** april now they had cancelled my order just saying that we had to cancel your order after keeping me wait so long...

Apr 27, 2022 by Amritpal singh

Not paying money (Sai sambhu motors bhubaneswar) ^Open

I sold my car on January *st week through Olx and get a agreement everything should be clear with in a month ,but it's being *months still I am chasing and he is not picking up my phone getting harassed a lot. Please solve th...

Apr 27, 2022 by Manohar choudhury

Royal Enfield Unethical Business Practice (Royal Enfield) ^Open

Hi Dino Sir, Myself Tanveer, Please take * minutes read the below communication with RE and how they are cheating genuine RE fans and customers. Hi Sir/Madam, I have booked the classic *** reborn in January and it was to be delivered in ...

Apr 27, 2022 by Tanveer Ahmed Doddamani

Damaged product received (Happy collection theblousepost) ^Open

I have ordered through online on Instagram account name @theblousepost as on ** April ****. I had ordered through there WhatsApp number ********** as order was to be placed online. After the confirmation of availability of product I made paymen...

Apr 27, 2022 by Bhakti shah

Package delivered Out of four Fan only one was delivered (Amazon) ^Open

My Brother ordered four Bajaj forte ****mm Ceiling fans on **th Apr ****. Only one fan was delivered. We asked the delivery executive to show the package and they recorded the packet opening. There was no invoice in the box and the box was fill...

Apr 27, 2022 by Satish Kumar

Refund not received (Flipkart Pvt ltd) ^Open

Hello I'm Chandana I cheated from Flipkart online shopping I ordered * electronic items March ** but I cancelled the product in March ** **** But flipkart not refund me almost crossing * month even i called & complained so many times but the...

Apr 26, 2022 by Chandana Np

Package not delivered (Chocotown in) ^Open

Ordered Kitkat and Kitkat dark chocolates on **th April **** but still not delivered and they don’t reply to emails and number mentioned on website is switched off. I want full refund. ...

Apr 26, 2022 by Siddharth Jain

From 22 April 2022 internet is down at my house (DNA Broadband Pune) ^Open

Since ** April **** internet is down at my home. I have called customer support many times but the issue is not resolved yet. I think they don't think about the seriousness of my complaint. So After thinking too much I took the decision to file...

Apr 26, 2022 by Santosh Vilasrao Chavan

Package not delivered (thelablrangkari) ^Open

I have ordered * Suit from an Instagram ID name thelabelrangkari on **th i have paid full amount to her on a daily basis she is telling me that it will dispatch but m not getting any update neither she is replying nor she is answering my call. ...

Apr 26, 2022 by Asiya Bano

Cheating (Megalifein product ) ^Open

I ordered Jinger oil of Rs ***, company sent me Onion oil of Rs ***, which is delivered today...

Apr 25, 2022 by Babar Shaktinandan Shrimantrao

Lido Learning FRAUD (Lido Learning) ^Open

I’m am the parent who was forced to enroll LIDO learning by their team (Pavneet or Pamneet with whom I spoke) and who forced me enroll for the class and then only I can cancel if i dont want to go further. and then they took my aadhar details...

Apr 25, 2022 by Seema Naik

Poor quality (Make way fab) ^Closed

I ordered a suit but I receive a kurti n quality was very poor n value of that is only *** rupee plss refund my amount.....

Dec 17, 2021 by Anchal

Mis communication while purchasing (Lenskart) ^Closed

Communication not clear while purchasing...

Dec 17, 2021 by Manish Kachalia

Goods order package not delivered (RELIANCE DIGITAL ) ^Closed

I have purchased Sansui Led tv from reliance digital on * dec. but I have not received delivery yet. arriving date mentioned was * dec. website don't have option to cancel the order. I have paid *****. please help me to get refund of money....

Dec 16, 2021 by Hemanth Kumar

Charging over and above the membership fees (Lenskart) ^Closed

I purchased Lenskart Pro membership which includes First Pair Free along with Anti Glare Lenses as promised by them. But when we try to add anti glare lenses to the Pair, it asks **/- extra over and above the membership fees. When contacted cus...

Dec 16, 2021 by SHIVAM BANSAL

Order delivery not executed since last 12 months (Makemyhobby.com) ^Closed

Placed order for aquarium fish with www.makemyhobby.com in Oct'**. Initially the delivery delay was blamed on COVID related reasons. But after relentless follow-ups from my side, I was informed in Jul'** that the orders will be despatched that ...

Dec 16, 2021 by SUJESH NAIR

Replacement for Laptop and Support Services (DELL INDIA LAPTOP ) ^Closed

I purchased laptop from Dell model number Inspiron **** on ** Aug ****. After just one month use, the laptop started giving abnormal heat (*** degrees). I took the laptop to their service centre in ** October where they replaced the fan, the pr...

Dec 15, 2021 by Mohammed Abdulrahim Akheel

Bad Product delivered by Pepper Fry (Pepperfry) ^Closed

Please find below chronology of events for the grievance: *) *st Sep: Ordered product from Pepper Fry *) **nd Sep: Product delivered by pepper fry *) **st Nov: Noticed issue with product. The stiches of the seat are coming out of the chai...

Dec 13, 2021 by Arijit Sengupta

Forcefully charged by refusing to cancel subscription (exportersindia.com) ^Closed

I started a monthly membership of Rs. ****/- with exportersIndia. After my first month, I decided to cancel my membership. I was to be charged on the *th of every month. After being unable to find a cancel membership button on ExportersIndia.co...

Dec 13, 2021 by Varun

Maxbhi Elcotek Telecom Order Defective product sent for moto plus (Maxbhi.com) ^Closed

I Purchased A LCD With Touch Screen For Moto E* Plus - Black (Display Glass Combo Folder). Maxbhi.Com For Sending Me A Defective Touchscreen And Your Website's Support Page Wasn't Functional At All During The Warranty Period Also Your Customer ...

Dec 10, 2021 by Pallavi

Refund rejection (Flipkart) ^Closed

I am a flipkart buyer since long (Uchit Singhal and my registered mobile number is **********) and have ordered multiple products in the past incl costly mobile phones but it has never been a bad shopping experience from flipkart. But this time...

Dec 08, 2021 by Uchit Singhal

LAZYPAY NOT GIVING CASHBACK (Lazypay) ^Closed

I purchased times prime membership on **/**/**** using lazypay..I have an offer in lazypay that if I paid my membership using then I will get my cashback upto *** in next month's *th day..Today is * december but my cashback not credited yet..I ...

Dec 08, 2021 by Bapi Biswas

Return not accepted (Myntra) ^Closed

I ordered a pair of Bata shoes for INR **** from Myntra on **th Nov, and they were delivered on **rd Nov, but they were the wrong colour and size (black size *, instead of blue size *). The shoes were the same style, packed in the same Bata box...

Dec 07, 2021 by Daniel Dsouza

Package not delivered (Vgarments) ^Closed

Paid for the product in June **** asked for the tracking number didn’t get the reply Now in month of December when I order again and asked for the previous order and tracking the seller is not responding and not taking the phones calls ...

Dec 06, 2021 by Husnara Khan

Payment issue (Nobroker) ^Closed

I was paid my rent from nobroker app last Thursday (**/**/****) from my Hdfc credit card ends with ****. But my amount of rs.***** got debited from my credit card still it was not received from my lender side.seriously I was mentally affected f...

Dec 05, 2021 by Vignesh Velu

Sir mere 7791006339 es number se mera ek account hain jisse mene order kiya ta sir aur muje voh orde (Flipkart) ^Closed

sir mera ********** es se Flipkart main account hain rohan Sharma ke naam se but sir use account ko block kr diya agaya hain reason yeh btaya hain ki mene order kiya aur muje voh box empty mila ta sir aur mene return request send ke thi but nhi...

Dec 04, 2021 by Sachin Sharma

Health insurance policy cancelled by insurer (Icici Lombard Gic Ltd) ^Closed

I hold a "Complete Health Insurance" policy issued by ICICI Lombard on August **, ****. The policy number is ****i/iHA/*********/**/*** for a coverage of Rs. * Lakhs. I paid a premium of Rs. **** per annum. On November **, ****, the company uni...

Dec 03, 2021 by Anand Rajagopal

Service not resolved in Warranty (Dell) ^Closed

I had purchased a Dell **** Laptop on *st Nov ****. It had a Warranty of * year in which all system, parts, hardware, software defects would get covered. On using the laptop there was misalignment of hinges due to it the laptop created a gap ...

Dec 03, 2021 by Prasad Bhandari

4 Door Wardrobe not deliver (Flipkart) ^Closed

My order date on Flipkart was **th October **** and the delivery date was **st October **** but "Wakefit Organa Plus Engineered Wood * Door Wardrobe (Finish Color - Dark Brown, Knock Down)" has not been delivered yet, today's date is **-**-****...

Nov 30, 2021 by Praveen Yadav

Worng item receive (Tata Cliq) ^Closed

I ordered a pen drive of SanDIsk Ultra Dual Drive Luxe SDDDC*-*T**-I** *TB Type C Flash Drive (Silver) on **rd November order no ********* and transaction id T********************** which we received on **th November when we opened this order, ...

Nov 30, 2021 by RAJESH KUMAR

Refund is not come (Medibuddy) ^Closed

wrong product received,i am returned wrong product but my refund is not come .please help me....

Nov 29, 2021 by saurabh gupta