ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Item not delivered (tatacilq) ^Open

I have ordered JBL CLIP * Bluetooth Speaker (Midnight Black) Qty: * From tatacliq on Date: Jun. *, **** Order ID: ********* But item not received till date...

Jul 13, 2020 by SOMASHEKHAR

Refund not processed no response (Cleartrip) ^Open

i booked * tickets some time in January **** for me and my wife from Delhi to San Francisco and return for travel on **th June **** and *th July **** return. I filed for cancellation through their site on **th april. The cleartrip ticket id is ...

Jul 13, 2020 by tarun jain

Fake Fastag merchant (raz fastag) ^Open

I wanted to purchase fastag for my car. So i googled and one result came on website https://apply-fastag.in/. So in this website all details are asked for the car and owner documents and after that payment screen comes up for Amount ***Rs. So i...

Jul 13, 2020 by surya

Myntra cheated me (Myntra App) ^Open

*-Myntra charged me higher prices without showing me the final amount actually charged *- Its a complete act of fraud and mis-representation by myntra as they have charged me the amount higher than what was shown to me while paying *- Myntra ...

Jul 13, 2020 by Ashish Khetan

Not replacing the defective product (Flipkart) ^Open

Last month I purchased a laptop from flipkart and I'm highly disappointed to say but I'm not satisfied with the product(which is partially damaged and neither the serial no. is the same as provided on the invoice.)and neither are the services ...

Jul 13, 2020 by SHAGUN KUMAR SHARMA

Res q Team poor Service Nagarkovil (Reconnect TV 32 inch) ^Open

Sir , Sir I have Reconnect LED ** inch TV back light issue **.**.**** complete booking, repair/service request No: ******** Till date **.**.**** No solution No Response for Nagarkovil Resq Team. I am so many products purchase for Reliance ...

Jul 13, 2020 by M.sudalaimani

Myntra wasted my time and scammed me They didnt (Myntra) ^Open

I ordered a product From myntra on **th of june and they said they will deliver it by **th of june , They failed to deliver it by that time So I called customer care ( For which I have audio proof) And I said them about my issue and they said m...

Jul 13, 2020 by Nawal agarwal

I have ordered a product but my money deducted two times due to technical error at myntra but they a (Myntra App) ^Open

My money deducted two times for one product. But they are not responding. I paid through phonepe so I talked with bank also but they said that phonepe is third party so they can't do anything and I also called phonepe customer they said that m...

Jul 13, 2020 by Tejaswinee baral

Missing Product in package (Mynta Designs Pvt Ltd) ^Open

I am purchased a rust orange kurta with trousers of brand all about you against order no . *******- ******* -*******.I was requested for exchange of size and exchange package is deliver to me on *rd July ****. When I was opened the packet, trou...

Jul 13, 2020 by Namita Sharma

Product amount paid and not delivered (Stylofebric) ^Open

I ordered * dresses and paid amount and didnt receive them and its fake web now....

Jul 13, 2020 by Bhavana Nayani

Package Undelivered (stylofebric in) ^Open

I placed * orders from Stylofebric.in on *rd and *th July, **** total amounting to Rs.****. Today i was trying to track my order and found out that the website does not exist anymore and tried to call on the contact number provided but the phon...

Jul 13, 2020 by Kajal Shethia

Refund not initiated (Amazon) ^Open

Worst customer services. Customer support executive don't have adequate knowledge. Wasting of customer times. Product returned on **th June till now refund not initiated. Have called multiple times but all vain no proper response and update....

Jul 13, 2020 by Pranshu

The technician not put proper vacuum to my air conditioner (LG Electronics) ^Open

Dear Sir / Madam, I am writing to you to raise an issue about: Consumable Electronic The issue that I have experienced was: Before ** days ago I complaint to put vacuum for my air conditioner but they are not properly put vacuum to my ai...

Jul 13, 2020 by MATHIVANAN R

I ordered hoodiesin this site They said they will deliver in 3 5 days but its more than 15 days i (Mm bulk) ^Open

Not received the hoodies... ...

Jul 13, 2020 by Sowjanya

Not received Order (Samsung Headphone) ^Open

I gave Order for head phone, cool eye mask, electronic foot file, and moisturize treatment gel spa socks. already paid money through net banking on **.*.**** but still i didnt recieved my order nor money is refunded. please help ...

Jul 13, 2020 by Sudha Guggari

Wrong product (Suktams in) ^Open

I odered * lingerie set form suktams but i recive one but wrong product and cheap also not same at all witch i odered . this app is fake and seller also email was wrong ***@gmail.com and no any costomer care no they provide Available how i refu...

Jul 13, 2020 by Himani

Could not able to track my order details there number is switch off continously (Coversdeal.com) ^Open

I have placed my order yesterday with amount of ***..after that there is option in their website to track your order details .i have entered my order id which they have emailed me, nd there is showing not data found.. there mentioned number is ...

Jul 13, 2020 by Shubhangi Sharma

Prepaid order not delivered (Stylo febric) ^Open

Ordered from this fraud website on **th June. They have not contacted further since then and now their website does not even exist....

Jul 13, 2020 by Kashish Mahajan

Govardhan Panner was all brown and smelly (Parag Milk Foods) ^Open

I Ordered * packets of Govardhan Paneer in July *st week.All has expiry in August. Today i.e. ** July, I opened panner packet and Panner was all Brown and also smelling very bad. On package expiry is ** Aug ****. Batch number APNB**FO**. I am v...

Jul 13, 2020 by PAHUL SHARMA

Package not delivered (Live your own style LYOS ) ^Open

I have order resistance band from LYOS website. it has been more than a month still i haven't received my order. There is no response to our emails and no phone number is available. Order Link: https://liveyourownstyle.co.in/***********/orders/...

Jul 13, 2020 by Ravikumar Bestha

No order confirmation even after payment confirmed (Liveyourownstyle Co In) ^Closed

I have Ordered for Resistance Band from liveyourownstyle.co.in for which the payment was successfully completed. However, they have not sent any order confirmation and also, there is no reach-out line except for website based contact, which I h...

Jun 19, 2020 by Pavan G S

I don t get my refund money back (Club facctory) ^Closed

I want complain about Club factory because they not giving my refund money back...

Jun 19, 2020 by Tarun vashishit

Ordered not delivered (Flip Kart) ^Closed

I have ordered LG G* mobile in the month of march "March **,****", but still order not yet deliver. I have contacted around ** times but no resolution taken care....

Jun 19, 2020 by Swamy

Fake product delivered (Shipdealz) ^Closed

Ordered watch fossil online through facebook but delivered *** rs fake fasttrack watch...

Jun 19, 2020 by Jimmy laishram

Package not delivered aldrado fake website (Aldrado) ^Closed

I have ordered pair of shoes worth *** on dec ** **** I got the message as order placed successfully but the item is not delivered till now and there is no further contact. order I’d-*****...

Jun 19, 2020 by Sreekanth

I initiated a replacement for my product but flipkart team is not responding on that (Flipkart) ^Closed

I ordered one product from flipkart and it has some problem in it...so i initiated a replacement request for which i was expected to get a call from flipkart on ** june...it is already ** june i haven't got any call from them...they are just ch...

Jun 19, 2020 by Ankit Yadav

Package not delivered (Fashion panda what to wear) ^Closed

I ordered the product in month of march But still package not delivered Or refund...

Jun 18, 2020 by Suraj k

Faulty led tv (Hyundai Electronics) ^Closed

Ihad purchased led tv from hyundai and it was faulty . After register complaint they are not showing after any respons. My purchase date is december **, ****...

Jun 18, 2020 by Kunal

Delivered a wrong item (Myntra) ^Closed

I ordered so many items from myntra so when I've got the call from delivery boy so I thought I might be ordered this one after the delivery I found I did not order this top because that was not in my order list and there was no tag in the top i...

Jun 18, 2020 by Pratiksha pandey

Package not delivered nor refund issued (Orange something) ^Closed

Had ordered sanitizer shop and personal care. It's been *month. They dint refund or mailed or delivered the order nor replying mails...

Jun 18, 2020 by Sanjay K

Ordered items but not received items (Shopkin) ^Closed

I placed order for saree and kurta. Received a message "your order placed successfully with so and so order number. For any queries cal to this number.". Next day only I called but number is switched off. Continuously I tried to that number, b...

Jun 18, 2020 by Kishan

Package not delivered (Case it up india ) ^Closed

Paid for an order worth **** INR in October ****. I kept calling the number available on the website throughout the month of December and then finally a person answered and told me that the order will take couple of months to be delivered and t...

Jun 18, 2020 by Sanmay Dalvi

Damaged phone recieved (IndiFlashMart) ^Closed

I have bought Honor *x ***gb from flipkart seller indiflashmart which was damaged on screen.order was placed on * nd of June and item was delivered on *th june.same day I have raised for refund ya replacement.since from that day today is ** of ...

Jun 18, 2020 by Priyanka sinha

Return (Trend shop mart) ^Closed

I Bought a posture Improver Bra From This site They said they would return but there is no option for it I sent them a mail but there is no reply Please help...

Jun 18, 2020 by Baby saimi

I m not receive my order (Jaldifatafat) ^Closed

I was order mi Bluetooth ** march but no information from there side which date aur day they delivered my order still toady is ** June no updation receive from there side...

Jun 18, 2020 by Bhawna nanda

Refund Money (Phone karts) ^Closed

Contact Id ********** refund Money **** debit from account I Pay Paytm also...

Jun 18, 2020 by Shubham Chaudhary

Flawless not working (HL1017) ^Closed

Finishing touch flawless not working.. please return this product and refund my amount....

Jun 18, 2020 by Chetana p c

Bill not given at regd wine shop (Mayuri Wines panathur bengaluru) ^Closed

I bought a wone from mayuri wines bengaluru and bill was not provided he just deducted money from my sbi card...

Jun 18, 2020 by Vijay Singh

Package not Dispatched after (Nursery live) ^Closed

Ordered plant seeds from Nursery Live on March **st. Even after **days there is no dispatch. Customer care gives a standard response that package is ready, but no further details about dispatch. If I ask them to cancel the order and refund sinc...

Jun 18, 2020 by Chetan Sameer reddy

Sell of duplicate phones or other items (EZEEPHONES com) ^Closed

Sir, I have purchased a online mobile phones Krypton X* Pro in Rs. ****.** on ** Jun Monday at **** am on Pincode- ****** but the company have sent me a show piece phone of Phinoy Mobile P*** modal, which is used only for display dummy mobile....

Jun 18, 2020 by Udayveer