E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
![ecommerce complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Refund refusal and fraud by lenskart representative (Lenskart solutions pvt ltd) Open
ordered three glasses from lenskart. All the three frames had issues for which we sought replacement. The lenskart executive replaced all the three products. Out of which two frames still had issues. We requested for refund. One product was ret...
May 16, 2024 by Richa Saraf
Bppa rummy withdraw inview (Bppa Rummy ) Open
Sir bppa rummy games with draw inview sir but not refunded my account 60days...
May 16, 2024 by Mohan lal
Poor quality product (Pepperfry Limited) Open
The sofa is not as per the photo seats are hard got only **inc for seat space manufacturer forgot to fill filler in back pillows, hardly any wood used in sofa construction, it weights just few killos like its made with plastic, left and right ...
May 16, 2024 by sharath
I complete wager amount but all my money deduct (Pati match com) Open
Sir, I got a ** coin volcano (slot) spin after depositing Rs ****. I got **** rupees from him, I also completed his wage of ***** rupees, still ***** rupees were deducted from my account...
May 15, 2024 by Pavan jumde
Parimatch Withdrawal Not received in bank (Parimatch app) Open
Sir i made a withdraw of *****rs in parimatch, still i didn't receive the amount to my account but in the withdrawal section it is showing withdrawal is approved. when i tried to complaint against to the customer care no one responded properly...
May 15, 2024 by Venkataswamy
Withdrawal (Dafabet ) Open
My username is anu**** in dafabet. I provide my all documents in one month ** time but dafabet can't give my withdrawal Username - anu****...
May 14, 2024 by Annu
New AC unit purchased from store is not working within 3 days of installation (Reliance Retail Limited) Open
I have purchased a Lloyd *.* ton AC from Reliance Retail Ltd, Nagole, Hyderabad on **th April ****. The AC unit was installed on ** May evening . The next day when we started using the AC, we noticed water leaking from the internal unit and we ...
May 14, 2024 by Raghavendra Kaliga
Request for Product Replacement Incorrect Item Received (Sounce Sounce com ) Open
I am writing to bring to your attention an issue I encountered with my recent order (Order ID: DS****/****-**). Unfortunately, there seems to have been a mistake by your side, as I received the incorrect product. I ordered the "Sounce Car Ph...
May 13, 2024 by Ashwin Ramesh
Flipkart didn t provide refund even after they gave me in written email that Refund will be Issued (Flipkart) Open
Order Id - OD****************** There was mismatch of serial no on invoice and the product by Flipkart due to which I was unable to claim accidental damage protection which I took from One Assist. I complained to flipkart on **nd April , ***...
May 13, 2024 by Abhishek Ranjan
Package not delivered (Cakesportal) Open
I have placed * orders for mother's day but none of the order got delivered. The tracking info says processing since then. Write several emails but no response. They have cheated on me and stole my money. Pls help me receiving my money back...
May 12, 2024 by Charu
Non Responsive on Refund (Ruosh Retail Private Limited) Open
I have returned my order to ruosh amounting to Rs. **** on account of size issues. * weeks have passed and there is no response on my refund. the company is non-responsive on any communication channel, whatsapp, email, web portal...
May 10, 2024 by Satyanarayana Reddy
Deposited Amount not credited (Parimatch) Open
I have made deposit of *****/- on **/**/**** & the deposited amount not yet credited to my account nor returned to my bank account & the same i have attached And the same i have lodged a mail on **/**/****, in reply to that mail your revert...
May 10, 2024 by Srinivas Damarla
Inspite of repeated follow up no product or refund (Vle Bazaar Gurgaon) Open
Had placed order no. ******* On ** April **** for UPS . INSPITE OF REPEATED FOLLOW UP , NO REFUND OR DELIVERY. ...
May 08, 2024 by ASHOK kumar Agarwal
Non delivery of product refund (Lily Dale Designer studio ) Open
Transaction ID ************ Order id ***** I have ordered on ** th feb **** as their t&c shipping time within ** days exclude govt holiday after all their t&c I enquired about my order they told me on * sr April will ship this week ,after tha...
May 08, 2024 by Suchithra hs
Refund not issued (Vle Bazaar www vlebazaar in ) Open
I ordered two products but they got cancelled because they were out of stock. Waiting for my refund from more than ** days....
May 08, 2024 by Gagandeep
I didnt get my refund (Westside) Open
I ordered ETA Charcoal Slim Fit Chinos - Grey / ** for *** on **th April. They have send it through Delhivery , but there delivery boy didn’t deliver the product but marked it as delivery on **th April. From that day I been complaining on We...
May 08, 2024 by Madhu Nutipilli
Half information provided for service and not picking up call (Pavitra Rishta Matrimonial) Open
I paid ***** on ** April **** to Saket Kejriwal, for matrimonial service , swati was my POC who did not inform us that ***** is just for below * cr. weddings furthermore we explicitly stated we want highly educated partner for my son studied in...
May 07, 2024 by Sujatha Khandelwal
Package not delivered (Flip Twirls) Open
I am writing this complaint against Flip Twirls website regarding the non-delivery of my recent order of Boult Astra Neo earbuds. On April **, ****, I placed an order through their website and made a payment of *,*** rupees. However, despite th...
May 07, 2024 by SURESH N
Dafabet Deposit issue (Dafabet ) Open
I have deposited Rs. **** and the amont not ceredited to the dafabet account, amount has been debited form the bank account. Kindly help....
May 06, 2024 by Mylaru Srinivasa Rao
Withdrawal still not credited almost 17 days (Pari match india) Open
I’ve made a request of withdrawal of ₹**,*** on **th april. I’m in touch with your customer support team from that date only. Still my query remains same and i havent got a single rupee. Its getting frustrated now. Its not a small amount...
May 06, 2024 by Lakshya Katyal
Rusting Issue in Brand new washing machine (Samsung India Electronics India Private Ltd) Closed
On September *st, I purchased a washing machine (Order ID: [***********]), which was subsequently delivered to my address on September *rd. Regrettably, my experience with this purchase has been far from satisfactory, and I feel compelled to ad...
Sep 26, 2023 by Shrey Krishna
Refund not issued customer service has been providing false information for the past 12 days (Yourprint) Closed
I am writing to file a complaint against Yourprint.in, an online shopping platform, for their failure to refund an amount of *** INR for Order ID *******, despite multiple attempts to contact their customer care and request the refund. The ...
Sep 24, 2023 by Kshitiz Kanojia
Neither order received nor money refunded (photo frame maker) Closed
Hi I placed an order for Photo Frame in August **st ****.But till now neither I received my order nor money refunded. once the order was confirmed.They stopped responding properly.Totally unprofessional.I would like to take a serious action aga...
Sep 23, 2023 by Umesh Chandra
Jeetshahacademy Beware of online course scammers (Jeetshahacademy) Closed
I joined workshop by JEET SHAH , In that , a young lad named Jeet Shah was promoting a course on Instagram themes. I watched his video and immediately enrolled in the course after paying the fee using Google Pay. Rs** My browser immediately too...
Sep 22, 2023 by Raviraj Singh
Damaged product delivered No update on return request (Pepperfry furniture) Closed
I had purchased the bed on **th Sep **** from Pepperfry Studio DLF mall India outlet. The bed delivered is different from the color shown on the website. The carpenter had visited my place and when he opened the box, I could see a different col...
Sep 21, 2023 by Shrey Krishna
Wrong Product delivered (Flipkart) Closed
Order id:- OD******************. Subject :- Received totally different product and ekart pickup man rejected to take product back. Description:- On ** August **** I have ordered stainless steel cooker from flipkart, and it got deliver...
Sep 20, 2023 by Rahul Dangwal
Refund not initiated (Flipkart) Closed
I placed an order on **st August and it got cancelled but Flipkart is not refunding the amount and its already **th September. I want to take legal action on this company...
Sep 17, 2023 by Amit Roy
Refund policy (Flipkarts) Closed
Orders profile Name Mohd saber Mohammed Abdul zaffar ********** ********** Order ID - OD****************** Mi X Pro *** cm (** inch) Ultra HD (*K) LED Smart My order placed on sat **Aug ****- **.**pm i will choose my payment method is...
Sep 15, 2023 by Mohammed Abdul zaffar
Croma treatment towards Customer (Croma A Tata Product ) Closed
I went to purchase kitchen appliance@croma madeenaguda store , NO one taken care later floor manager didnot gave proper details and shows attitude .. same was when informed to deptt maanger he was not ready to listen. he has shown attitude and ...
Sep 14, 2023 by Ashish mishra
Froud in shopping shipment box (Techoutlet) Closed
My name is kedar rana . i was odred a new smartphone blackberry q** from website name techoutlet known as hokpo.co.in . when i opned the shipment box i found some soiled toys in this box . this is totally froud. this company has no any custmer ...
Sep 12, 2023 by Manoj kumar
I want refund my amount (Insta transfer biz pvt ltd mumbai) Closed
my name gnana udayam from tamilnadu pin ****** I paid for insta franchise service for my pincode.before the payment service available in your pincode after the payment your pincode our services not provided I invest my money * lakhs so I want r...
Sep 12, 2023 by gnana udayam
Refunds not given (Clovia) Closed
I am literally weeping from last one month. I wasted my so much precious ** hours in contacting customer support. But they are extremely fraud people. They have eaten up all my hard earned money. They have no fear of God. They picked their retu...
Sep 12, 2023 by Upanishad Rohira
Video call blackmailing (Telegram and whatsapp) Closed
I used to start telegram one week before.. Due to my loneliness I searched some dirty talk ladies in the telegram.. I found the group called chat with girls.. In that all boys are trying to chat the girls auntys and paid girls.. Somebady have d...
Sep 12, 2023 by Nadarajan
Fake product recevied (perfumejunction in) Closed
I had ordered Giorgio Armani Acqua Di Gio Pour Homme (*** ml) from this website on *th September, ****. I received the product on *th September, **** and paid via Cash on Delivery. The product is absolutely fake. The logo on the bottle is poorl...
Sep 09, 2023 by Jashandeep Singh
Did not processed Refund after cancelling order (OnePlus) Closed
I had ordered a Nord * *G device from Oneplus on **st July. I cancelled the order on *nd August due to change of promised delivery date *th to *th august. I waited for * days for refund and contacted customer service. They asked me to wait for ...
Sep 05, 2023 by Debartha Chakraborty
Blocked account (Snapdeal credit) Closed
I order or return so many product but when I choose bank mode for refund it always came to snapdeal credit mode... When huge amount collection on this... My account has been blocked... I can't get my * thousand amount...
Sep 04, 2023 by Zain Belgaumkar
Service Charge Processing charges not refunded on failed transactions Customers are asked to bear ch (No Broker) Closed
While paying rent using NoBroker App, there was processing charges taken around ***rs. However after multiple followups, customer care kept on saying, today, day after, ** hrs & finally they sent mail saying refund imitated. But refund is only ...
Sep 04, 2023 by Roshan
Not giving cancellation and refund (Byjus) Closed
Respected Sir/Madam, I am writing this complaint to bring to your attention the issues I have been facing with BYJU'S Ed Tech Company, as a consumer of their IAS coaching course. I believe my rights as a consumer have been violated...
Sep 03, 2023 by Mandeep Singh
Wrong inferior product delievered (Vle Bazaar Gurgaon) Closed
I ordered online PORTRONICS AUTO ** POR-*** bluetooth device on **.**.**** and made the payment of Rs ***/** as advertised on VLE BAZAAR company's web site. My order was booked by the company vide order number ******* dated **.**.****. The ord...
Sep 01, 2023 by Sanjay Ellawadi
Complaint regarding XUV 300 Mahindra (Mahindra & Mahindra) Closed
I have bought XUV *** in January. Now the car is giving problem and the company is saying it's manufacturing defect . And will be resolved when we will receive that part . And I have sent mail on ** August to GM of indraprastha automobile servi...
Sep 01, 2023 by Vivek malik
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's