E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Declining to repair the laptop which is under warranty (Hp ) Open
Type - LAPTOP Date of Purchase - ** AUG **** Under Warranty - YES Amount Paid: ***** + ****(* YRS. EXTEND WARRANTY ) PROBLEM : I always used my laptop as it was costly, I have not used the laptop daily for just approx ** days in a month, lapto...
Jan 13, 2024 by Aman Maurya
Refund not issued (Amante India) Open
I ordered products on *nd Dec ****. Upon not receiving the product till **nd December ****, I raised a complaint with Amante and they informed me that the products were not in inventory (but it was clearly shown in stock on their website when I...
Jan 12, 2024 by Aayushi Vidyanta
Product not delivered (Nykaa ) Open
Nykaa order - ORDER NUMBERNYK-*********-******* Delivered with * product m caffeine naked & raw coffee face mask instead of my order of Maybelline newyork fit me compact powder, dot&key toner and Cetaphil skin cleanser Now they are not even co...
Jan 12, 2024 by Prangya Panda
Pathetic service and cheating Livspace (Livspace Home Interiors ECommerce Private Limited) Open
Hi, For our home in Pune, we decided to avail of Livspace services. When we went to their office, they lured us in by offering a free hob chimney. Even I fought with them for free chimney which they denied delivering. They showed us something ...
Jan 12, 2024 by Amit
Received damage tv (Flipkart) Open
Received damaged tv from flipkart...
Jan 12, 2024 by Sivadurga prasad
Old refurbished furniture delivered as brand new (hamza furniture ) Open
on **th December booked wooden shoerack and almirah with hamza furniture situated in Shri Ram market , sikanderpur, gurgaon by paying ***** as token amount. initial promised delivery date was **th December. but it was delayed, after multiple f...
Jan 12, 2024 by santosh kumar yadav
Loan payment fraud (Cashe Loan App) Open
I have been scammed by one of cashe's agent, i took a loan of *****rs where i got *****rs.CASHe Loan Account No: *************** . I am a student and got very huge loss in trading that's why am bankrupt but i never thought of not returning the...
Jan 12, 2024 by Himanshu pandey
Goods not received for 1 5 years (Anogii) Open
Anogii. Please beware of such fraudsters on Instagram who take ur money but do not deliver goods even *.* years later. I had first placed my order by messaging them in June ****, they said I can choose ** clothes for **k over a period of * mo...
Jan 11, 2024 by harshka ravi
My Google play developer account got banned for no reason (Google play ) Open
I Have Made An Open-Source Privacy-Centric Expense Tracker Application, Which I Have Given For Review In The Play Store For Closed Testing. They Have An Issue That One Screen They Are Unable To Access, So They Rejected The Application I Have Gi...
Jan 11, 2024 by Indranil Bhuin
Cheated by BRS maid services (BRS maid services Bangalore) Open
We have paid *****/- as advance for providing a maid service to BRS maid services. We had done agreement and paid *****/- in advance and they provided the maid for looking after our baby. It is clearly mentioned that they will provide replaceme...
Jan 11, 2024 by Narasimha N
Product not received and also not received and refund (Skyboy shop) Open
I have ordered a brembo single hydraulic radial break leaver kit on * jan **** today is ** jan **** still not got my product and they are just ignoring it not giving any updates and also not giving refund i have paid them by UPI they are not b...
Jan 10, 2024 by Akash Shaw
Persistent Sound Issues and Unresolved Service Matters with Zeb Soundbar (Zebronics) Open
I Niket Shrivastav purchased the Zeb ****W soundbar from Amazon on *nd October ****, and after just * months, the tweeters or speakers started producing strange sounds like hissing or a muddy tone. I contacted the Zebronics service center in Su...
Jan 10, 2024 by Niket Shrivastav
Refund not processed even after 3 months (Planetspark) Open
I enrolled for a course for my daughter on *th of October ****, based on reviews seen on multiple platforms i decided to cancel the enrolment. I filled for cancellation and we were forced to take * classes. After that the below calculations wer...
Jan 10, 2024 by Anand T
Package completely damaged and Broken Microwave (Delhivery) Open
I have contacted Delhivery to courier my home electronic appliances i.e A ** inch TV and a microwave Delhivery LR no. ********* They initially charged ****/- for ** kg volumetric weight later they charged more ****/- for extra volumetric we...
Jan 10, 2024 by Arunaksha Chakraborty
Pack not delivered refund not processed (Shoppers Stop) Open
Shopper’s Stop online platform. Placed an order on *th October ****, the order was not delivered hence I requested for a cancellation and refund. Called multiple times, written over mail reached out to grievance redressal cell but all are a...
Jan 10, 2024 by Srijita Saha
Neither product not refund received (Skullcandy) Open
My order was cancelled *.* months ago. However, I've not yet received the refund. There has been no response or receipt from Skullkandy. This is extremely frustrating. I have neither received the product not the refund amount. ...
Jan 10, 2024 by Isha Potode
Car music system got damaged in cleaning (Mytvs Car Service) Open
My name is Vinayak Mohan and I am writing this mail to bring to your notice about my recent experience at myTVS,Horamavu,Kalkerre ,Bangalore service center. I gave my car ( Renault Duster ) for interior foam cleaning and on **.**.**** and t...
Jan 10, 2024 by Vinayak Mohan
Advance Cash not returned upon requesting (Hi In Concepts Private Limited) Open
We approached Hi In Concepts for the interior design solution for our new flat in Hyderabad. After discussion, and site visit, we decided to proceed for the *D design and paid them Rs. *,**,*** (online) as the advisory & designing fees, which a...
Jan 09, 2024 by Tanmayi Bollina
Cipla Pharmaceuticals Refund of Bond amount for Fake offer (Cipla Pharmaceuticals) Open
Hello Sir/Ma'am, Myself Nilesh Sunil Khedikar. I'm from Nagpur, Maharashtra. I have completed my masters in chemistry. My Contact Number is **********. Actually, I got call from Naukri .com related to my job application. They took my intervie...
Jan 09, 2024 by Nilesh Sunil Khedikar
Replacement Return denied for faulty laptop (Dell) Open
I purchased a Inspiron ** **** i* ****p **gb/*Tb laptop from Dell exclusive store E-mall Kolkata. The next day I found it has some issues. When I use it keeping on my lap or use while lying, even slight pressure in bottom cover underneath track...
Jan 09, 2024 by Triasis Ghosh
Unjustifiable repair charges (Nestaway In Bangalore) Closed
I am a tenant of Nestaway since July ****. I have taken one bedroom in a shared flat in Bangalore, Whitefield area. When I moved in there was no checklist or list provided on the list of items and utilities present in the apartment. I trusted N...
Aug 21, 2023 by Jose Gheevarghese
I ordered something I got totally different (Star fashion 74) Closed
I ordered *sarees with stitched blouse but I got totally different and in WhatsApp they are kept in keshavi collections please help me ...
Aug 20, 2023 by N.sailaja
Item Not Delivered Refusal of Delivery (Zomato) Closed
Zomato offers various deals and combos that seem cost effective to the user. I ordered a combo from Burger King which had the primary item - burger I was interested in and bought it as a combo since other items were a part of the deal and I wou...
Aug 19, 2023 by Anant Kumar
Defect in product and not exchanging (Lenskart) Closed
Hello there, On *st August ****, I ordered my Transparent Full Rim rectangle glasses from lenskart, it arrived on *th August. And within *-* days i faced several issues with that glasses :- *. My severe headaches due to new glasses *....
Aug 18, 2023 by Swapnil Shrivastava
No Broker Worst Service harassing customer (No Broker) Closed
Had taken the Complete Buyer Assist package from NO Broker on **th July by making a payment through phone pe with Trxn ID T**********************. But their service is very pathetic. So I want to cancel my package through customer care, but nob...
Aug 17, 2023 by BISWANATH BARIK
Byju s is not cancelling the my sons online classes (Byju) Closed
I registered Online Classes from Byju's for my sons for Grade * @ Rs *****/- On **.**.**** (Rs ***** deposited Instantly and remaining amount Rs *****/- Considered As Loan From Byju's.) Monthly Deduction Of Rs ****/- Started From My Saving Acco...
Aug 16, 2023 by Ramachal Vishwakarma
Return accepted pickup failed return unilaterally cancelled without consent (Flipkart) Closed
I ordered a standmixer from Flipkart on **th july. I received the product around *:** PM on **th July and after opening that package I found that the product was damaged. I filed for the return at *:** PM on **th July. On **th July at *:** PM I...
Aug 13, 2023 by Rahul Gaikwad
Company is not giving salary (Sudo 24) Closed
I have enrolled in company Sudo ** as BDM and worked since *th July **** and company is not paying any salary they are always saying that you will get in * days * days but they are not giving please help...
Aug 11, 2023 by Samarth Goyal
Xpressbees Courier and there Delivery boy both are fraud (Xpressbees Courier ) Closed
My Adidas order is not delivered yet. Instead I received this message on *.**.**** "Our delivery representative made an attempt to deliver your package with AWB ___________________, but unfortunately, it was unsuccessful as you were not availab...
Aug 09, 2023 by Kumar Ayush
Broken product received (Vijay Sales India Pvt Limited) Closed
Ordered Philips epilator online on Vijay sales on **/**/****. Received the product on **/**/****. The product was received defective. Raised complain on mail, received ticket number ************. Called multiple times on their toll-free. No res...
Aug 09, 2023 by Rajesh Choudhury
Shine learning cheating (Shine learning com) Closed
I received a call from a guy from shine team on **-**-****, told about the job opportunities and asked me to register for the subscription, as I am seeking for a new job I aggred and paid **** rs, that guy again called me and told that I will b...
Aug 08, 2023 by Donthamshetti Lohith
Refund of cancelled petition fee (Online legal India) Closed
Online Legal India Helped Me Send Notice To Y-Axis. However, Within * Days Of The Notice Delivered They Collected Fee Of $*,*** For Filing Petition On **/*/**** which was Sunday And I Didn't Get The Call Back Until */*/****. Whereas, As Per The...
Aug 08, 2023 by Theresa
Wrong items (Comfys in) Closed
I ordered Slippers online from comfys.in Order#CF***** I ordered * pairs which includes *.Size * Olive green *.Size * Grey *.Size * Pink But only one size is correct rest are not. So i dropped mail at care@comfys.in on Aug *th as per pr...
Aug 08, 2023 by Harsimar ingh
Wrong Item Delivery (Amazon India) Closed
I want to raise complaint as i have received wrong item from Amazon India. Ordered dell laptop & received flooring tile instead of laptop....
Aug 06, 2023 by Sagar Shashikant Hawal
No rent or service provided by Nobroker (Nobroker) Closed
I have engaged Nobroker Property Management service (CPMUM****) for my flat in Thane, Maharashtra. Nobroker has stopped crediting me the rent for the last * months (from Jan ****) just mentioning that the tenant has stopped receiving their cal...
Aug 05, 2023 by Jayendra Patil
Refund of cancelled petition fee (Online legal India) Closed
Online Legal India helped me send notice to Y-Axis. However, just within * days of the notice delivered they collected fee of $*,*** for filing petition on **/*/**** and I didn't get the call back until today i.e. */*/****. Whereas, as per the ...
Aug 02, 2023 by Theresa
Refund not received for car booked on ZoomCar which was never provided (ZoomCar) Closed
Hi, I booked a car TUV *** with booking id JPSNCBW*U on **/**/****. But I didn't receive the car as the host of the car stated that the car is not available, hence I had to cancel the booking and did the same on **/**/****. After that I raised ...
Aug 02, 2023 by Akshay Ashok Nar
Freedom plan is not working for me (No Broker) Closed
I have taken freedom plan from no broker * days back, But I am unable to use those services which is there in freedom plan. I spoke to customer team they are telling some issue from no broker side. So I told him please refund my money. They ar...
Aug 01, 2023 by Shubham Jain
Complaint Against BGMI for Unjust Account Ban and Refund Request (Krafton BGMI) Closed
BGMI Account Ban Complaint Default (GPT-*.*) User Write an compliant against BGMI to consumer forum for banning my account without any reason. After sending several emails i have not received any resolution from Krafton/BGMI support tea...
Jul 31, 2023 by Ranjit Kumar
Not refund money (Myflowerapp com) Closed
I order the gift from my flower app on ** July . Order was not deliver. Then I contacted them. So on message they said we can only initiate refund in their wallet. After long argument. They initiated the refund into my original mode of payment...
Jul 30, 2023 by Poonam
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's