ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

ONLINE FRAUD (THE WORK INDIA https theworkindia in ) ^Open

I got a call from a person (**********) for online data entry work at theworkindia.in/. They made me fill *** online forms in * days promising ***** INR. I worked day and night to finish it with accuracy but now they are saying it is **% accura...

Sep 23, 2021 by VINAY PRASAD

REFUND NOT GIVEN BY TRAVEL TRIANGLE (Travel Triangle ) ^Open

This grievance is regarding Holiday Triangle Travel Private Limited (AKA Travel Triangle), Address: Plot No - **, *rd & *th Floor, Dynamic House, Maruti Industrial Complex, Sector **, Gurugram -******, Haryana. Landline: **** *** ****. Email ID...

Sep 23, 2021 by M RAMESH KAMATH

Manufacturing complaint Laptop delivered when purchased through online (Lenovo) ^Open

Hi ir, I am brutally cheated by getting a Damaged or Refurbished Laptop through official site of Lenovo. Could not even use for Single Moment. When the packet opened at lenovo showroom for the installation of windows **, it is identified ...

Sep 23, 2021 by Devasia Augustine

Glams Trading Investment Cheating (Glams Group Of Companies) ^Open

I was offered job & regular income by Mr.Shijit / Glams Manager ( +** ***** *****) and I invested total amount Rs.** Lakhs in Glams Group of Companies transferring to their Bank account as below: *) ** lakhs transferred to : Bank Name :ICICI ...

Sep 22, 2021 by Sarafudheen Kadappadan

Meesho Margin Not Recived (Meesho com) ^Open

i am a meesho reseller.My Many Meesho order margins are not given to me also my returned order money not given to me .they said many reasons many time. at first they dont tell me any thing why my margin not given. they cancelled my order autom...

Sep 22, 2021 by Soumyadeep Banerjee

Item delivered incorrect and no response for inquires (Shiprocket) ^Open

I had purchased a bluetooth head phone wireless on ** sep **** on shiprocket site and the same had been delivered to me on ** sep **** however, the item I was bought on site and delivered is different. Pic of the item which were delivered to me...

Sep 22, 2021 by Datta shinde

Myntra Item was returned pickedup but have not been given refund (Myntra) ^Open

A shirt was ordered via Myntra at Bulandshahar location and the item was returned due to size issues and unavailability of alternative. The item was returned almost a month back but Myntra says, they haven't received the product. I have given...

Sep 22, 2021 by Shristi

Order cancelled (Club Factory E Commerce ) ^Open

I had a refund for an order cancelled due to out of stock. The order no. is SO**************. This was last year around July ****. After the app was banned in India, no calls, messages or emails from the company. It's more than a year now....

Sep 21, 2021 by C K

Defective Product (Google) ^Open

I had bought Google pixel buds A from tatacliq. But i found the right bud was not working. Immediately i contacted tatacliq and asked them to replace/refund but they asked me the Job sheet from google . Then i contacted google and their technic...

Sep 21, 2021 by Sambit Parida

Nondelivery of product (The Comic Store Kolkata) ^Open

I placed an order with them for a wall hanging mosaic worth Rs ****/- on **th December, **** with order ID TCS*****. When I contacted them on Whatsapp and Email they replied that the order will take *-* months to be delivered, because of the pr...

Sep 21, 2021 by Rocktim Rajguru Phukan

Compensation not received (Indian Oil Corporation Limited) ^Open

I want to inform you that I booked a prepaid refill Indane domestic gas cylinder (Booking Reference Number: *-************) on **th August **** at **:**:** am under the Preferred Time LPG Delivery Scheme. I paid additional Rs. ** for delivery b...

Sep 21, 2021 by Diganta Pramanik

Defective Product without tag delivered (AJIO Reliance Retail Ltd) ^Open

I am a regular customer for ajio website and a regular user of ajio app. I am totally disappointed after receiving the ordered dress which is looks like used by someone and received without any price tag . It seemed to be weared by some one...

Sep 20, 2021 by Varsha Rajan A

Index learning telegram channel scam (Index learning telegram channel) ^Open

a telegram index learning is a scam telegram channel through which these people sell nifty and bank nifty calls but eventually after paying them they asked for more money and if we claim service they asked more additional money and says there's...

Sep 20, 2021 by Rahul Rawat

Package not delivered (jadebluees myshopify com) ^Open

Placed order on jadebluees.myshopify.com. The website has been inaccessible ever since the payment was done. Delivery time was *-* days. Order was placed on **-Sep and it is not yet delivered. Website has been inaccessible ever since....

Sep 20, 2021 by Jay

Orders not delivered (Csc Grameen Estore) ^Open

I want to inform you that I have registered two grievance (Grievance Number/ID: GRW********** & GRD**********) from the CSC eGovernance Services India Limited's official E-Commerce android app "CSC Grameen eStore for Customers/Citizens" on **th...

Sep 20, 2021 by Diganta Pramanik

Refund not yet imitated in bank account (Ajio com Reliance Retail Ltd ) ^Open

I had returned an order from AJIO.com but the amount has yet not been initiated in my bank account. The customer care is totally filled worthless people who don’t even know how to talk. ...

Sep 20, 2021 by Viraj Ahir

No return initiated (FOGGER) ^Open

I have purchased a Fogger Royal *** watt mixer grinder on **/**/**** and it delivered on **/**/****. The next day **/**/**** I have requested to return the product as it was not started. The return request accepted and said awb will be shared...

Sep 20, 2021 by Tamali saha

Empty package was delivered (tatacilq) ^Open

I had ordered a Nokia *.* from tatacliq with order id : *********, but I didnt recieved the phone inside the box. The outer box was in good condition but the inner box was tampered. The seals were broken and there were only earphone and char...

Sep 20, 2021 by Ashutosh pandey

Received a wrong item (Joker and witch ) ^Open

I have ordered a joker and witch watch whose cost is ****rupees. But i have recieved a different watch which is not matching with the ordered item. This is soo cheap of myntra and joker and witch. Im never going to order anything from myntra ag...

Sep 20, 2021 by Hyndavi

No support received from Boult Audio (Boult audio) ^Open

I have faced issue on Tkt no *****. My original headset was taken away for repair and an old damaged piece was given to me. After raising the complaints many times, no resolution is received. First they denied that an old headset is sent, late...

Sep 20, 2021 by Srishti

Job Fraud (Access Solutions) ^Closed

Dear Sir/Madam I got call from Access Solution situated at **A/**, First floor (Near China Town Hotel), Saraswati Marg, Karol Bagh, New Delhi-****** for a job interview for HDFC bank. They called on **th of December **** for an interview. The...

Jun 15, 2021 by Amit Kumar

Refund not received (Boodmo Spare Parts Expert (Boodmo.com)) ^Closed

Sir, I Have Placed Order Number ****/********-* on *th June. I Have Cancelled The Same Order On *th June but they updated in mobile app on June **th. I Didn’t Receive The Refund Yet....

Jun 15, 2021 by Nandula Vamsi Krishna

Package not delivered also refund not provided (Myflowerapp) ^Closed

I have ordered gift compo on **st May **** but not delivered on time , still refund not providing to me. Also, not responding me. ...

Jun 15, 2021 by DINESHKUMAR SUBRAMANI

Refund not received (Boodmo Spare Parts Expert (Boodmo.com)) ^Closed

Sir, I have placed order number ****/********-* on *th June. Tracking number:************** I have cancelled the same order on *th June. I didn’t receive the refund yet. Tracking history is showing ‘Out for pickup- Bangalore ‘ on *...

Jun 14, 2021 by Nandula Vamsi Krishna

One out of 3 item delivered (Footballmonk in) ^Closed

I received the package on **th April Order no.#*****. However * jersey and * short is missing from my order. I have called your customer care (**********/**********) and mail (contact@footballmonk.in) multiple times, no answer. Missing items...

Jun 14, 2021 by Shreyansh Dubey

PariMatch Withdrawl not allowed (Parimatch) ^Closed

I have approved/verified account with addhar card but they have stopped withdrawl as i won the games....

Jun 13, 2021 by Abhishek Khaiwale

Package not Delivered (Nurserylive.com) ^Closed

I had ordered plants and seeds worth Rs.**** from Nurserylive.com on *th June ****. I see that they haven't yet started processing the order. There is no option to contact them directly or to cancel the order or to get our money back....

Jun 13, 2021 by NizabuKhan Shahul

Money deducted but order not placed (Meesho App) ^Closed

I have ordered and have done a online payment on ** June **** at **:** but it is not reflecting in the app. I have also got a mail of my payment by mesho .But my order is not reflecting on the app. ...

Jun 13, 2021 by Ujjwal Pathak

Product not delivered as promised (Byjus ias) ^Closed

I have purchased the IAS product of Byju' s ,which said that there will be a tablet of Lenovo which would have recorded lectures and a mentorship program which offers a mentor who will be guiding through the preparation, But the Tab stopped wo...

Jun 12, 2021 by Pratik raj

NOT REFUNDING MY STORE CREDIT EVEN AFTER 10 DAYS PASSED BY AND CONTACTED THEM 1000 TIMES (Lenskart) ^Closed

NOT REFUNDING MY STORE CREDIT EVEN AFTER ** DAYS PASSED BY AND CONTACTED THEM **** TIMES WANT IMMEDIATE ACTION AS WELL AS CALL FROM THEM NOW...

Jun 12, 2021 by VINAYAK SAINI

Package not delivered (Roadgods) ^Closed

I placed my order on Roadgods official site on **th May ****. The order was supposed to be delivered by **th May ****. I went to the courier office multiple times to pick up the order but the delivery center guys told me that the ordered item i...

Jun 09, 2021 by SAI SHAKIL REDDY BHIMAVARAPU

Package not delivered (LT Online Store) ^Closed

I purchased boAt Airdopes ***v* Midnight Blue on ** may ****. The order number is **********. Present status of my order is shown as processing. I tried to contact customer care number provided on website but either they are not answering or...

Jun 09, 2021 by Praveen Nandihalli

Money not refunded (Myflowerapp) ^Closed

I ordered a cake and a bouquet on a specific date on May. I paid the required amount, but then they said that they can't deliver due to lock down. Then they said me to choose a gift from their site, I didn't want to buy any gift and told the...

Jun 07, 2021 by Manisha Bhoi

Payment done but cake not delivered Refusing for refund (Myflowerapp) ^Closed

I have ordered truffle cake on **.**.**** from myflowerapp. They had taken the order and i got the confirmation also with order id - ********* but they refused to deliver and not refunding the amount. I had tried many tines to call them but the...

Jun 07, 2021 by Heena

Not delivered (Myflowerapp) ^Closed

I had ordered a sugarless cake for my father's birthday, order id-********* and it hasn't been delivered. Service is so poor that ppl don't even respond on calls to tell order status. Looks like a fake company. ...

Jun 06, 2021 by Mrigya Bisaria

Wrong product delivered (Ajio.com) ^Closed

I have purchased Rayban sunglass Model **** ***/**** on *st may **** and was delivered to me on **th may. To my surprise when opened the box i totally got different Rayban model **** which is totally fraud. I have unboxing video record proof of...

Jun 04, 2021 by Ansumai Basumatary

Didn t get the delivery (Myflowerapp) ^Closed

We planned to surprise our mom for her birthday. We ordered cake in Myflowerapp at a fixed time. They didn't delivered yet. Order ID : *********...

Jun 04, 2021 by Manikandaprabu Velmurugan

Product not delivered (Mamaearth in) ^Closed

The Product ordered was going to be delivered on **th May ****. The details of address, pincode along with the landmark were given correctly but the delivery boy has not delivered the product and he has kept the product with himself as it was a...

Jun 03, 2021 by Nidhi Saboo

Return request declined (Tata Cliq) ^Closed

Dear Team, Please find below thesequence of events for your kind persual: ** April ****: Placed an order for LG Dishwasher from TATA Cliq. * May ****: Received my order from Gati Couriers and Upon receiving the product we noticed that the out...

Jun 02, 2021 by Ajay Chaurasia

Order not delivered (Shoponn) ^Closed

I ordered a mobile battery on shoponn. Order no is ORN************. Order date is ** may ****. My order is not delivered till now on ** June ****. And there is not any cancellation policy on this product. What to do. Please help....

Jun 02, 2021 by Rahul kumar verma