ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Complaint Regarding Soleplay Shoes (soleplay) ^Open

Hi, I purchased soleplay shoes from Tatacliq website on ** sept **** having Order ID: *********. Within ** days of use after * months of purchase it starts coming out and the upper layer starts shredding. This is not the first time I am facin...

Feb 27, 2023 by Gaurav Chauhan

Denying my refund amount (Tatacliq) ^Open

I had placed an order on **th January **** for Titan Mechanical watch for men worth Rs.***** and the product was delivered on **th January ****, as soon as I opened the box, I found that it was a totally different watch and hence I placed retu...

Feb 27, 2023 by Sanjay

No service over one month despite paying 6 month advance (Tikona broadbvand services) ^Open

I have paid Rs ****/- towards six month of internet service from Tikona.My internet has stopped working totally from one month. Despite raising multiple requests , writing emails no technical person visited the site to resolve the issue. They a...

Feb 27, 2023 by Aditi Dhage

Ajio Order Cancellations (Ajio) ^Open

my recent experience with order cancellations. I have placed several orders on your Ajio in the past few weeks, and unfortunately, all of them have been cancelled.They said this to me that due to unavoidable circumstances, we are forced to canc...

Feb 27, 2023 by Vamshi krishna

Wrong product delivered (Meesho) ^Open

Firstly i got wrong product deliverd and then the customer care denied for returning it. My Name- Sunita Kumari Ordered Date- **/**/**** Delivery Date- **/**/**** Order ID- ************_* Delivery Courier- Ecom Expess Tracking ID- *******...

Feb 27, 2023 by Sunita Kumari

Received Local Product on original Brand Packing (Flipkart) ^Open

Dear Sir/Madam on **th jan **** i had ordered a "Red Tape Walking Shoes" * No Size from flipkart online shoping app on amount of **** rupees, and on **th jan **** i received item from flipkart courier team. when i opened it, shoes Box is from ...

Feb 27, 2023 by Amit Kumar

Package not delivered yet from last 3 months (My Flowerapp com) ^Open

Mene **/**/**** ko cake order kia *** ka wo cancel krke inhone mujhe coupn dia same amt ka tb mene */**/**** ko clock order ki ***+** =*** wo bhi inhone send ni kia almost * month baad sorry khpaai krke inhone mujhe bola apko soft toy send kr d...

Feb 27, 2023 by Veepasha

Return not accepted (Flipkart Internet Private Limited) ^Open

Dear Sir, mene flipcart se **-**-**** ko phone kharida tha aur **-**-**** ko muje phone mila tha. ye phone mene use kiya aur muje pata chala ki phone ma multiple issue he to mene phone return karne ke liye request ki magar flipcart vale brand ...

Feb 27, 2023 by Amit Baraiya

Money taken (okcoinbit) ^Open

Hi, this is Gautam Gupta. actually i have paid the money to the different person according to said by the telegram receptionist with usename : @EETC**** and username : @Raj_**** they have taken money three times *****,***** and again ***** as p...

Feb 27, 2023 by Gautam Kumar Gupta

Cheeting amount to be refund (eharminy com) ^Open

I have paid the amount to register through Bangalore Taniya mam her contact number +** ***** *****. So far I have transferred following amount through phonepe gpay and account transfer ****/- as a registration fees through phone pe to *******...

Feb 26, 2023 by Suresh v

Flipkart account blocked (Flipkart) ^Open

My flipkart account has been blocked without any reason on * february so I contacted their customer support so they said me that you will get resolution by * february but on * february they sended me mail that your account is blocked due to rea...

Feb 26, 2023 by Seema Jain

Money deducted order is not placed (Dunzo) ^Open

I ordered ice creams and milkshakes, amount was deducted but order is not placed...

Feb 26, 2023 by Sadiq isham

Order not delivered (Jiomart) ^Open

I have received a message that your order will be delivered today. After sometime I checked the order in jiomart website. Now it's showing returned. I call to their customer care and even chat with them. They are saying that your order returned...

Feb 26, 2023 by Pallav Kumar

Vashikaran (Vashikaran ) ^Open

Mere upar vashikaran Kiya Gaya iske khilaf complaint karna chahta hun mere sharir mein bahut se jagahon per Dard hone laga Mera liver kharab hone Laga mere sharir mein negative dalkar meri hight Rakhi gai mere pacemaker ko hack karke Dhadkan Te...

Feb 26, 2023 by Sunil Kumar jakhar

Return being cancelled of my product (Meesho) ^Open

Actually the product been displayed in the meesho's website is different from what I got delivered. I ordered a case for my phone , I ordered that case because there was no camera module protection , I needed a case which would expose my camer...

Feb 25, 2023 by ROUNAK GOSWAMI

Incomplete order and damaged goods sent (AQUAStore in) ^Open

On *-**-**** I ordered three products from this websites the only thing I received was Amano shrimps and never recived Lemna Minor Live Aquarium Plant and Albino Koi Red Ear Guppy Fish I recived were dead I paid *** ruppess extra so I would re...

Feb 25, 2023 by Parminder Singh

Fraud for pencil packing job (Hindustan pencil pvt ltd ) ^Open

I enrolled for pencil packing job so they asked me to pay *** then during delivery they asked me **** twice i.e **** for GPS tracker and they agai asked **** for GST filing. I m mentally frustrated from this incident and harassment that they ha...

Feb 24, 2023 by Sarmishtha

Problem happened in bike due to not proper service (Southern Motorcycles Hero MotoCorp) ^Open

DAY:- * **th Feb-**** given my bike for service and raised the compliant that having some noise in engine side while speed level reaching above **, They sent the message that your bike is ready and the bill amount ****, i have paid the same an...

Feb 24, 2023 by Vinumenon

Wrong information about product on website (LT Online Store) ^Open

I ordered TP-Link Archer C* Wireless AC**** Dual Band Gigabit Router, WAN Port from https://ltonlinestore.com/ Below is the email I wrote to them, but they have still not cancelled the order and initiated refund for the same Please canc...

Feb 24, 2023 by Dipak Jethanandani

Product not taking return and no refund (Amazon.in) ^Open

I ordered cot in amazon on ** th jan ****and i paid amount . i got same on * st feb ****. and they failed to arrange instalation service .and accepted for return but theyhave not been taking pickup return and refundd, i am spending time with cu...

Feb 24, 2023 by kishor kumar vunna

I will go wherever i have to go against flipkart for my rights (Flipkart Big Billion Days Sale) ^Closed

Flipkart has started cheating with its customers. I bought an iPhone ** on the night of **nd, when Flipkart's Big Billion Days sale started, in which it was written that this phone will be delivered to you on the **rd. And today is **th Septemb...

Oct 01, 2022 by Vimal Yadav

OnePlus Y Series Full HD LED Smart Android TV Black is not working last 69 days after compalint (One Plus ) ^Closed

Complaint registered as on Date **/**/****. Till now no solution. They are saying the spare part is not available. This is not my concern. ONE PLUS Case ID: ******-******...

Sep 30, 2022 by SUJIT VERMA

Withdraw amount not credit (Pokerbaazi) ^Closed

I withdraw my amount *****rs in pokerbaazi app ** sep **** but my amount not credit in my bank account.i talk many time support team he say same reply your amount successfully send.i share my bank statement updated *-* time.pokerbaazi not refun...

Sep 28, 2022 by Kapil Rohilla

Diffective product not return (Flipkart) ^Closed

.H(G +M*?*>*M *G *KK > .K,>* *@&> *G?( *.G *@? * *?*M>*M? *M*K,M*. *H * *?*M( (*@ * **G *H...

Sep 28, 2022 by RAJESH KUMAR

Complain against HG World i e happy gaming world Ankit Agrawal (Happy Gaming World) ^Closed

On the date of ** Dec ****, I ordered Sony ps* from Happy Gaming World which costed ₹**,***/-. I also made a payment of ₹**,***/- in advance through Debit card emi on ** Dec ****. But, since I am physically challenged boy also and also has ...

Sep 27, 2022 by Deepraj Nath

BYJU S I want to cancel my byjus LKG to 1 standard subscription (Byjus) ^Closed

Respected Sir, With due respect I beg to state that I had taken Byjus subscription at Rs.**** on **-**-** and the educational supporting materials reached my home through courier on **-**-**. As per the terms and conditions I write a mail to c...

Sep 27, 2022 by Renuka

Irresponsive (Byjus) ^Closed

I have been victimized for selling an IAS course by Byjus. The marketer have convinced me though I am not interested in the course. They persuaded and asked me to pay the ***** fee for scholarship amount. But later I found that I have got persu...

Sep 26, 2022 by Surya Moorthy

Wrong product delivered (Ajio) ^Closed

Hii. I am gaurav Kumar chourdhry. I am mentally frustrated from my jio.com. I order a adidas ultra boost shoes but received a different brand and different colour fully different brand name is (nautica). I raised a request request for this wr...

Sep 25, 2022 by Gaurav Kumar Choudhary

Fake invoice issued (Flipkart) ^Closed

Fake invoice issued - fraud. There is no serial number mentioned on invoice issued by Flipkart for Nokia Laptop Order ID: OD******************. My return got rejected because of this. Also, since there is no serial number on invoice I won't be ...

Sep 25, 2022 by Naveen

No refund provided for defective product (Flipkart) ^Closed

I ordered a Nokia PureBook S** Core i* **th Gen - (** GB/***GB SSD/Windows ** Home) Thin and Light Laptop on ** Sep ****. I received the product on ** Sep ****. I found the product defective as there were issues with camera and few keyboard key...

Sep 25, 2022 by Naveen

Return my money (Forever Living Products) ^Closed

First they make you fool like you dont have to give a single penny and say to join buisness but then they will slow slowly tale too much money like first *** ruppees and then **** and then **,*** first they make interest you have to do only one...

Sep 24, 2022 by Yash mittal

Get refund ( Livspace) ^Closed

Project ID:*******-Client name: -Anish Hi Team , I had visited the Livspace Experience center CBD Belapur on **th Aug-****and transferred Rs: -**,**** for my Kitchen work .On *th Sep**** i informed the team we are not going ahead with the pr...

Sep 22, 2022 by Anish Thimothy

Broken Toilet seat received from Jharkhand Bengal Freight Transport (Jharkhand Bengal Freight Carrier Pvt Ltd ) ^Closed

I have purchased bathroom sanitary goods and booked Jharkhand Bengal Freight Carrier Pvt. ltd. to courier my item to Bokaro Steel City. They have broken my two Toilet comodes while unloading and not accepting it. They are saying that it was no...

Sep 21, 2022 by Avinash kumar

Wrong product dilvered (Meesho Company) ^Closed

Sir mene ek reseller se *** ka blue colour ka suit mangwaya tha jo ki wrong product nikla hai..ab reseller na phone pick kar h or na hi Facebook par reply kar raha h ..please meri payment refund karwaye..Mera account number **************** gur...

Sep 21, 2022 by Gurwinder Singh

I m a seller on meesho and customer has returned wrong product and meesho denies to give claim (Meesho) ^Closed

Hi we were a new seller on meesho. Sent the first order. The customer returned some other order after being used. On filing a claim meesho support says we cant give claim as we previously filed the claim. We previously filed the claim since the...

Sep 21, 2022 by RAAM VIGNESH MV

Fraud with me (Flipkart) ^Closed

This product is ordered by little child by mistakely (unfortunately product is wrost quality) I have no need of this iteam . Please help me. My order no. (OD******************)...

Sep 20, 2022 by Rajput kuldeep singh

Byju s not refunding amount and causing harassment (Byjus) ^Closed

On **/**/**** Byju’s senior counselor visited my home and convinced me to register for a three-year online classroom course for my child Rudraksh. He told us clearly that I can cancel my order within ** hours of the booking or within ** days ...

Sep 20, 2022 by Amit Kadian

BT EarWear Tune not working (I ball ) ^Closed

The I ball ewear tune, black yellow with neckband purchased frm poorvika mobile,mall of travancore, Thiruvananthapuram on **.*.** is not working. A warranty of * months was shown....

Sep 17, 2022 by Ravi prakash

Refund amount (Junglee Rummy) ^Closed

I created an account in junglee rummy **/**/**** and I deposited totally rs approx. ***** I won nearly *****. First i completed kyc then i requested withdrawal *st *** *nd ***** *rd approx **** . First ***rs withdrawal successful **/**/**** whi...

Sep 17, 2022 by Ravindra Shivahari Gatkul

Dilivered parsal was worng when I chose the clothes and it dilivered but the is not matched that I w (Black brown this barand was dilivered I don t know what the brand I was chose ) ^Closed

The dilivered parsal was not matched those clothes I was chossed and the dilivered parsal was not well so I can't wat this parsal because this not my original parsal so please help me ...

Sep 16, 2022 by Suraj dev