ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

NoBroker in Fraudulent services and Cheating Customers Scam Premium Plans (Nobroker) ^Open

This is the founders response. Interesting !!! —- Please see my honest first hand feedback. The founder doesn’t respond to me on Twitter - I hope he sees this! **YOU CAN CLEARLY SEE THE FABRICATED QUERIES AND RESPONSES ACROSS THE THREAD...

Sep 06, 2022 by Dhananjay Rokde

Fake Job offer and Fraud (Studyera Institute And Cytrx Corporation) ^Open

On **th August ****, I received a call from +** xxxxxxx*, The person claimed her name was Sneha Bhatt working as a HR executive at Cytrx Corporation. She told me that they are looking for data scientist for their company and shared her company...

Sep 06, 2022 by Lokesh Kumar N

Didnt receive Full Chit fund amount (Akshara Chit Company) ^Open

After investing and paying all Chit fund installments didn't receive the full amount back. the Chit vaule was for * L. it was started on **-**-****. and it matured on last quarter on ****. we didnt receive the money. upon following up with them...

Sep 06, 2022 by Sharukh Khan

Misleading information while selling BPCL OCTANE SBI card (BPCL) ^Open

At BPCL Petrol pump Godrej LBS Marg ,Vikhroli a SBI card seller ( Mr.Amar -**********) informed that *.*% discount will be applicable if I purchase the BPCL OCATNE SBI Credit card . I asked him what will be the yearly fees , Mr.Amar said ***...

Sep 06, 2022 by Vinay NAik

Interior paid amount (Manisri Interiors) ^Open

Person who have taken the amount email id - lakshmikanthreddy@gmail.com . I have given amount to make interior of my new home . Lakshmikanth Did not provide the furniture and now not returning my taken amount. I have chat and all payment detai...

Sep 06, 2022 by Yogesh kawad

Fake Sediment and Carbon Filters (Kent Ro Water Purifier) ^Open

Hi i have made service request for my KENT RO FILTER so the technician Chetan kumar visited me on ** aug but he was providing me * filters( * pc sediment and * carbon) filters of third party Company which was fake and not of kent parts. i asked...

Sep 05, 2022 by Pargat Singh Dhillon

Online fraud (YesNet Digital Ecomm Private Limited) ^Open

They Are Fooling Around People By Saying That They Are Providing Work From Home Packing Work. These Are The Numbers Through Which They Are Making Calls. *) +** ***** *****- sonu kumar *) ********** - sahil hussain Attaching All The Details...

Sep 05, 2022 by Reeti

Wrong shipping fee and reverse shipping fee being charged from the Seller by Meesho (Fashnear technologies Private limited) ^Open

I am a supplier with Meesho (www.meesho.com), a platform for online selling owned by Fashnear Technologies Private Limited, and currently have my shop named Vrindara in Meesho which is active since Jan ****. I have been selling ethnic wear for ...

Sep 05, 2022 by Rita Gupta

Missing items (Wristmate) ^Open

Ordered a pack of * wrist watches. Company sent only one for the price i payed. The email and contact number provided are not reachable. I received a mail saying "The email account that you tried to reach does not exist." Either refund the amou...

Sep 05, 2022 by Amol Pandhare

Loan not cancelling (BYJU'S) ^Open

I had got a loan for BYJU'S classes for ***** rs and I wanted to cancel the loan but even after calling the BYJU'S team for hundreds of times but the loan was not cancelled. Then they fixed another loan for ***** rs and they told that the new l...

Sep 05, 2022 by Gayatri Kirtonia

Refund not provided (Swiggy) ^Open

I ordered Food from Swiggy on */*/** Rs ****, order no: ************. When I was about to click payment option, it showed drop down Amazon right when I was about to click sodexo. I canceled order using their free cancel ticking button, as I wan...

Sep 05, 2022 by Abhishek MJ

Refund (Colive chennai) ^Open

I have booked room from colive, but they discussed rent **** but now *****, also no response from colive not Evan reply my message and not answering my call. I have paid advance booking amount of ****, so please refund my amount. I have chat ...

Sep 04, 2022 by Vinoth kumar

Wrong product received and they are not taking it back (Meesho) ^Open

I have ordered * necklace set and they have sent me a pair of earrings. So I have initiated return request but in the time of pickup they said "it is not matching with the product showing on the picture, so this product doesn't passed the quali...

Sep 04, 2022 by Praggya Sarkar

Cancellation and refund of unauthorised loan (Vedantu com) ^Open

Dear Vedantu Support Team, This is to bring into your notice, A scam that was commited just to sell Vedantu Pro Subscription (NEET, * YEARS). This was made possible brain washing the child which is a minor and cannot be held responsible ...

Sep 04, 2022 by Sarthak Vatsa

Sold defect products (Dell India ) ^Open

hi, i bought my new laptop on ** july ****. after i week i start facing battery problems . i called to my seller and informed about this problem and he arranged * customer center engineers but later again i facing the same problems. After sug...

Sep 04, 2022 by bhuwan choudhary

Worst Painting Service (Urban company pune) ^Open

Dear Urban Company I have taken the painting service from your team. It’s not even been ** days after the painting. My previous issues were visible in painting like dampness and cracks in wall. I called your representative you executive did...

Sep 03, 2022 by Shashank M

Not satisfied with the classes and humiliated and insulted by the staff (Henry Harvin) ^Open

I , Gurjeet Singh , started my SAP Ariba Course with Henry Harvin on **th July. It's been a month and I am really disappointed with the quality of classes and henceforth , I am writing to you. I am a working professional and I joined this cours...

Sep 03, 2022 by Gurjeet SIngh

Not return and refund (Nykaa ) ^Open

Nykaa ne meri return approve nhi Kia aur koi refund bhi nhi Hua bol raha hai nhi hoga reject kar diya ...

Sep 03, 2022 by S. P

Refund request within 15 days as TAB and onlines classes not scheduled (Byjus online classes ) ^Open

Sir , Requesting to help the child with SD card not working Nd online classes not helping her as the child is finding difficulty in offline ( school classes ) and online class ( byjus ) . Hensel I requested for the help . To my surprise the...

Sep 03, 2022 by Ramadevi

Refund not issued for cancelled booking (Drivezy) ^Open

I had made a booking with Drivezy for a Ford Figo car (PNR: **********) between dates **th August **** to **st August ****. While booking from their website the total booking amount was shown as Rs. **** and I was prompted to pay **% amount of ...

Sep 03, 2022 by Shubham Pandey

Bed product cheated by company (Taaptol) ^Closed

Complaint: I ordered a set of bedsheets from the naaptol app (*+*) on **.**.****. At the time of delivery it was ok. Today date **.**.**** after first laying on the bed, found the bed sheet filtered out from one corner (hole in it). If you get...

Apr 27, 2022 by Pradeep Kumar

Block my account cheat my wallet money (Flipkart Online Shopping) ^Closed

flipkart block my account & cheat my wallet money Rs ****/- flipkart deliver me damage product,diffecctive product,wrong item,different brand,different size,different colour,missing item,old stock and other issue when I return block my account....

Apr 26, 2022 by sambit sahoo

Regarding VU TV 40 inch extended warranty (Jeeves extended warranty through flipcard) ^Closed

I purchase a VU LED ** inch from flipcard on *th feb **** as well took extended warranty up to **** from jeeves. my tv is not working since **** * to * times it was taken to jeeves workshop for ** t* ** days every after one month but it could n...

Apr 25, 2022 by Syed Muzaffer Mohsin

Package Not Delivered ADDRESS INCOMPLETE OR WRONG CIR (DTDC) ^Closed

My package ( Tracking No: I********, Reference No: NP/*******, Booking Date: **st apr'**) was supposed to get delivered today (**th apr'**) to Hyderabad (Pin Code: ******). But in DTDC tracking website, it is now showing "Not Delivered(ADDRE...

Apr 25, 2022 by Akashneel Maiti

Damaged Item neither replaced nor refunded (nestroots) ^Closed

I order * items from https://www.nestroots.com/ . Out of these * item (New Teak Wood Cake Stand) arrived damaged. I contacted the only number provided on website (+** **********), shared pictures of damaged item on WhatsApp, following which pe...

Apr 25, 2022 by Hemastuti Baruah

Refund not intiatited after order cancellation (Flipkart) ^Closed

I have placed an order on */*/**** **.** PM and cancelled my order on */*/**** **.** PM, paid by credit card under order Id OD******************. Refund not intiatited till **/*/****. ...

Apr 25, 2022 by ANIKET PATRE

Package not received yet got message as delivered (Mamaearth) ^Closed

I placed an order on ** April **, a product related to skin care. Actual delivery date was ** April, but still I've not received my order. When the courier called me, I was unable to pick up the call. So I redialed to him, but didn't respond an...

Apr 25, 2022 by Jaya madhuri

Car damaged by GoMechanic (Gomechanic) ^Closed

Hello Team, Mr Sachin from the Escalation team told me today that, you guys only try to repair it once again using the means of fiber welding, etc which will damage the bumper more and it is only a temporary solution. Also, he told me tha...

Apr 24, 2022 by Veeresh RV

Package not delivered (Kwabey ) ^Closed

I had ordered * tshirts. It was not delivered to me and was sent for return automatically after * attempts. From **th it is in Ludhiana but no delivery is being attempted. You have hold up my payment and waiting for it to deliver. If it is ...

Apr 23, 2022 by Aakriti

Received defective product (Flipkart) ^Closed

I ordered Whirlpool * kg * Star, Hard Water wash Fully Automatic Top Load Grey (WM ROYAL PLUS *.* GREY *YMW) with star rating * (wifi enabled). When the technician came for the installation, we were told that the machine did not have wifi enab...

Apr 22, 2022 by Murugan MK

PHONE NOT DELIVERED (Redmi) ^Closed

Maine homevo side se Redmi Note ** Pro + *G (Mirage Blue, *GB RAM, ***GB Storage) | **W Turbo Charge | ***Hz Super AMOLED Display | Additional Exchange Offers Available × * book kia **** ka payment link aya tha payment kar die abhi tak trackin...

Apr 21, 2022 by PINTU KUMAR

Refund not made and return rejected for item delivered damaged (Flipkart) ^Closed

I was issued a damaged exercise cycle and refund is not issued and my return request was rejected all times for ** days without making pickup attempt...

Apr 21, 2022 by Tanmay Nagpal

3086 (Tatacliq) ^Closed

Not providing pick UP of the Product from * month ...

Apr 20, 2022 by Yoganand Tiwari

Not ready to cancel booking and give refund (Oyo) ^Closed

I've booked a room at New Ascot Hotel, Kochi, Kerala, India on **th April ****, for * days, and paid an amount of ₹****. After checking in to the room, I found that the room was very unhygienic & non-sanitized, with full of dust and torn-off ...

Apr 19, 2022 by ROSHIN A RAHMAN

HSRHP STICKER BOOKING CANCELLED 2 TIMES (Link Utsav Registration Plates Pvt Ltd HSRP Shanti Nagar Om Nagar Sector 11 Gurugram Haryana ) ^Closed

Dear Sir, I have an appointment for a sticker for my vehicle.*st time I entered my full chassis and engine number. Your agent said to enter the last * digits of the Chassis and Engine number. Another * times my order was cancelled. I don't un...

Apr 18, 2022 by MANISH SHARMA

Flipkart refusing to Refund Replace a defective damaged iPhone (Flipkart) ^Closed

I purchased an iPhone ** mini (Black, **GB) from flipkart. The seller is NGIVR RETAILS. I received a defective and damaged phone which doesn't work at all. Flipkart is refusing to return and refund the money. I am stuck with a phone that does n...

Apr 17, 2022 by Dyuman Aditya

Order not delivered from youniquestore Instagram page ( youniquestree ) ^Closed

_youniquestree_ or_youniquestore_ changing their Instagram page names frequently. owner name is simran manchada I had ordered * kurtis in November **** cost of **** rs after a severe follow ups and calling her daily sent only * kurti in april...

Apr 16, 2022 by Manasa Kumar

Fake product selling and not refunding money (Express mart) ^Closed

I have ordered Iphone ** refurbished from Express mart, New link road, Kandivali west Mumbai, Mob no : ********** but i got a copy of iphone. when I told to return it they just not receiving my call. ...

Apr 13, 2022 by suraj

Replacement of product (Boat) ^Closed

I have raised a complaint for product under warranty on ** Feb **** for replacement of boat airpods ***T and on ** Feb **** the product was collected for exchange but till ** Apr **** I have not received the replaced product many times i contac...

Apr 11, 2022 by Lakshya Agarwal

Refund not credited (Myntra) ^Closed

This is with reference to order id # ******* **************.I had placed an order request for IEEE and had placed the return request for the same on **th March.The product got picked i ** March and the pickup executive said that i would get th...

Apr 11, 2022 by Gurdeep Saluja