ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Bgmi seller seller (bgmi account seller teligram) ^Open

i got scammed by bgmi account seller he to told me after paying money he will give me account but after paying money he is asking me for more money and charges which was not told earlier then requested he to give my refund so is refusing....

Sep 26, 2024 by anshul sarade

No reaponse after payment (Jantacart) ^Open

The website requires to pay half the amount of total order and it promised a delivery in *-** days. It has been a month now with not wven a order confirmation messged. No response on any social media or mail. There is no other way to reach out ...

Sep 26, 2024 by Mohammed Ansar Sayani

No option showing for return on their website (Zeposhop con) ^Open

I ordered a battery for my K** Pro from your website. The image displayed on your site showed the original K** Pro battery. However, when I received the package and opened it, I found a battery from a different company. I have recorded a video ...

Sep 26, 2024 by Raja Owais Naik

Order Not Delivered (Houseofyounique ) ^Open

I had ordered two dresses on **th July and still not received....

Sep 24, 2024 by Pranshu Umale

Myntra Refusal to Accept Return for Under Armour Polo TShirt (Myntra) ^Open

I recently made a purchase on Myntra, ordering an Under Armour Performance *.* Polo Collar T-Shirt, size SM (S), priced at ₹ *,***. Upon receiving the item, I was dissatisfied with both the size and quality. I understand that Myntra’s retur...

Sep 23, 2024 by Vijay Krishna Asabe

Delivered Item is not the Item Ordered Return Refund declined (solkart in) ^Open

Ordered Multipurpose Kitchen Sink Swan Colander BUY * GET * FREE [ * PACK ] via Order ID: #******SK on ** Sep **. Item Delivered on ** Sep **. Paid Rs *** on delivery. Unfortunately, Item Delivered is not the Item Ordered. Raised a Return reque...

Sep 23, 2024 by S A SALEEM

Package was found Empty from inside when we opened the parcel received from croma (Croma) ^Open

PRODUCT:JBL Tune ***NC Bluetooth Headphone with Adaptive Noise Cancellation (Pure Bass Sound, Over Ear, Black) ORDER ID:EC************ Date of order:**.**.**** Order value:**** Registered mobile no:********** Registered email id: launganih@indi...

Sep 22, 2024 by Hitesh Laungani

Package not delivered (Football Monk India) ^Open

Ordered * jerseys from the site on **rd August **** and only * of them has been delivered till date. There is no update on the other * jerseys....

Sep 21, 2024 by Deepak Prakash

Refund not received (Amazon India) ^Open

On ** Aug ****, I ordered a car perfume worth Rs. ₹ ***, but I received the other color of product and wanted to return it. Amazon accepted the request and said it would refund me, and there was no need to return the product to Amazon. As * S...

Sep 20, 2024 by Safwan Salim Phirphire

Pickup not getting done Refund not credited (Tommy Hilfiger Arvind Fashion Private Limited) ^Open

I had called for a Tommy Hilfiger shoes from Myntra Seller PVH Arvind fashion Private I want to return the shoes back since they don’t fit me they are cancelling my return and not getting the pick up done ...

Sep 20, 2024 by Sarla

Refund not providing (Tommy Hilfiger) ^Open

Hi I had called for a pair of shoes from Tommy Hilfiger from an online platform..They dint fit me in size so I would like to return the product but nor the store of Tommy Hilfiger is accepting nor the online platform is even after having a ** d...

Sep 19, 2024 by Jayani

Not taking the return of the product (Tommy Hilfiger Arvind Fashion Private Limited) ^Open

Hi I called a pair of Tommy Hilfiger shoes from ARVIND FASHION COMPANY LIMITED..The size doesn't fit me so I placed a return request no* is coming for the pick and just declining my return request..it's been * days I'm trying to put a return bu...

Sep 19, 2024 by Jayani

Return not received (Amazon) ^Open

I recently ordered a printer which came in damaged as its paper tray was out from one side and it could get more damaged if I tried to put it back in by force. So for me, the safest option was to get a new product and return the damaged one. So...

Sep 19, 2024 by Gaurav Sharma

Order not dispatched but payment withheld (Electronicscomp Com) ^Open

I made a purchase on **-**-**** but the order is not dispatched till date. They agreed to refund the order amount but have refunded only ₹**,*** instead of the total ₹*****.** keeping the balance ₹*****.** with them. They are not replying...

Sep 19, 2024 by Biswajit Ghosh

Deactivated my account refund not credited (Myntra) ^Open

FOR THE FIRST TIME I HAD ORDERED SOMETHIMG FROM MYNTRA TOMMY HILGIGHER SNEAKERS AND NIKE SHORTS..Both the items dint fit me proper in size so I created a return for those products...no one is coming for the pick up and it's getting marked as qu...

Sep 19, 2024 by Jayani

Package not delivered (Football Company) ^Open

I placed an online order for an Argentina football jersey on August **, ****, with order number ******. Despite multiple attempts to contact Football Monk, the company has failed to respond to any inquiries regarding the order status or provide...

Sep 18, 2024 by Raghvendra Gupta

Deactivated my account and refund not creited (Myntra) ^Open

I had called for a Tommy Hilfiger shoes which I had returned since the product did not fit...

Sep 18, 2024 by Jayani

Deactivated my account and refund not credited (Myntra) ^Open

I had called for a Tommy Hilfiger shoes which I had returned since the product did not fit...

Sep 18, 2024 by Jayani

Refund (Parimatch app) ^Open

I made ***** after loosing ***** but while I made the withdrawal parimatch says it’s been send from their end but I have not received the funds please I really need the funds and I don’t know what can I do to get that ...

Sep 18, 2024 by Arnold Rodrigues

Frauded Cheated Double Payment (Ekart and Flipkart ) ^Open

I ordered BELOMODA Polyester Adults Washable *.*x*.* Feet Premium Double Bed Machardani, Strong and Foldable, King Size Mosquito Net (Full Blue, Tent)And then I had to pay Rs ***. from Flipkart on *th September and I received it on *th Septembe...

Sep 17, 2024 by Arun puri

Gas Oven Malfunctioning after buying (Kutchina) ^Closed

The right burner of the oven stops working suddenly. There is smell of gas but it does not light up using auto or manual ignition. We have complained twice and both times same repair person Bappaditya Mukherjee came and did some temporary repai...

Nov 27, 2023 by Setanjan Roy

Wrong item received from customer return shipment (meesho seller app) ^Closed

I am an online seller of men's clothes, I sold a NY jackets but the customer returned it and the courier partner express bees handed over the wrong item to me in exchange of the jacket which is a tea cup, as per the video and photo. Complained ...

Nov 25, 2023 by Minikesh Pandey

Package missing but money taken (Myntra) ^Closed

I have received the package stating that the product is inside but the package was empty. I had ordered fossil watch...

Nov 25, 2023 by Nikita Kharade

Unnecessary charges being levied (Colive) ^Closed

I booked a room with colive in their property cairo A&B in Electronics city phase *, Bengaluru. I checked in on **/**/**. I paid rs ***** as deposit and agreed to pay rs ***** as monthly rent. I was involved in a road accident and the medical a...

Nov 24, 2023 by Santosh Kumar Modak

Product return (Arizonatoys.in) ^Closed

I placed order for double layer realistic silicone dildo but you sent me hollow with dildo which I could not place order and it very cheap quality product. You cheated me by sending me such wrong product. After seeing it, I sacked and I strongl...

Nov 23, 2023 by Gangadharaiah

AMOUNT NOT REFUNDED (Just herbs ) ^Closed

I ORDERED A SHAMPOO FROM JUST HERBS WEBSITE PAID VIA CRED. ORDERED CONFIRMED ON OCT **ND. AFTER CONFIRMATION THERE IS NO UPDATED FROM JUST HERBS. ON NOV **TH THEY SENT AN EMAIL OF ORDERED WAS CANCELLED BY THE COMPANY. AMOUNT WAS NOT REFUNDED. C...

Nov 23, 2023 by Hajara Suhaina

Deposit replacement (Olymp Trade app) ^Closed

Many times deposit successfully done but not appeared in there....

Nov 22, 2023 by Chaithra Jayan C

Concerns Regard Order (Swiggy) ^Closed

Hi, I ordered sandwiches from Subway on Nov *th for dinner. I didn't receive my full order from Subway. I ordered *. * Quantity Foot Long Sandwiches Aloo Patty ** CM *. * Quantity Aloo Patty Cheese Pull ** CM *. * Quantity Crunchy Mex...

Nov 21, 2023 by Sarvesh Devi

Not giving refund (Myntra) ^Closed

they have picked up my product and delivery agent took the product but in myntra app they created next pickup but i have no product because they have already took product from me ...

Nov 20, 2023 by Rajkumar yadav

Lack of Service for Whirlpool Washing Machine (Whirlpool) ^Closed

Dear Concerned, I am writing to express my dissatisfaction with the service I have received regarding my Whirlpool washing machine, for which I raised a service ticket six days ago. Despite the passage of almost a week, I have not yet rec...

Nov 20, 2023 by Ashish

DTDC Package not Deliver (DTDC) ^Closed

Tracking Number: *D******* Product was failed to deliver status was stuck from **th Nov. Called Customer Care more than ** days send several mails and raised their online ticket. But till now did not get my shipment. No proper response from th...

Nov 18, 2023 by Sreeram

PARTIALLY REFUNDED (Fashor ) ^Closed

On October **,****, I placed an order (worth INR ****) with Fashor.com for three dresses each amounting to INR ****, **** & **** respectively. On Oct **,**** I placed return request for all three and on OCT **st it was picked up for return. But...

Nov 16, 2023 by SINDHU NAGARAJAN

Exchange Return defective product (Myntra) ^Closed

The product that was ordered arrived damaged and covered with stains and black dots. I initiated an exchange for the same item, but the status of the swapped goods was changed to exchange on hold after it was sent out for delivery. I called cus...

Nov 15, 2023 by Aniket Jadhav

Refund rejected repeatedly (Flipkart) ^Closed

My sofa cum bed is * inches smaller than as written in product description, yet my return is rejected repeatedly....

Nov 14, 2023 by Rudrajit Samui

Urgent Unacceptable Service Experience with Order (Swiggy) ^Closed

Subject: Urgent: Unacceptable Service Experience with Order #*************** Dear @swiggyindia, I'm extremely disappointed with the service I received on my recent order (#***************). Not only did I receive the wrong items from Subw...

Nov 11, 2023 by Laveena Tharani

PACKAGE NOT DELIVERED (Cilory.Com) ^Closed

I have placed an order in CILORY worth Rs.**** on **th October,****. And from the tracking details, it seems they have shipped my order on Oct **,**** through DTDC courier with the tracking number *X*******. The address I've given on CILORY and...

Nov 06, 2023 by SINDHU NAGARAJAN

Imposed cancellation charges for an item not made payment (Swiggy) ^Closed

Swiggy is trying to exploit money from the customers. We tried to book an order on Swiggy app through Sodexo card but later on changed our mind and didn't make payment. But intentionally Swiggy has confirmed the order as Cash On Delivery withou...

Nov 04, 2023 by MURALI KRISHNA

Package not delivered (Swiss beauty cosmetics private limited ) ^Closed

I have placed an order of lip liner pack on September **, ****. And I paid rupees *** via UPI. I got a confirmation message from Swiss beauty for my order( #******). After * days i recived a text message saying the product has been shipped. Aft...

Nov 04, 2023 by Swathy

Package not delivered (Wakefit) ^Closed

Hi, I Purchased three products from Wakefit on **th October ****. I have been waiting for the delivery since then. I have raised complaints several times. No response from Wakefit nor the Xpressbees team. I think they are scammers. Even after...

Nov 04, 2023 by Sruti Panicker

Order cancelled without any reason (Cashify) ^Closed

I planned to sell my ipad *th generation through...

Nov 04, 2023 by Saurabh Jain