ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Wrong item received (Yo shine high waist soft warm leggings ) ^Open

I received a pack of * cheap quality leggings and then i mailed to yo shine customer care and they didnt answer and i want my money back because the items i recieved is not worth it ......

Jan 05, 2021 by Priyanka aswal

OnePlus Cashback not processed (OnePlus) ^Open

I placed an order on https://www.oneplus.in website for a OnePlus * Pro phone around **th October **:**am. This was in reference to the American Express Offer mentioned here https://oneplussupport.s*.amazonaws.com/AMEX+T%**C+from+**th+oct+to...

Jan 05, 2021 by Anirudh Mangipudi

Wrong items with horrible quality delivered (Yoshine high waist leggings) ^Open

I ordered * high waist leggings from yoshine. They delivered * horribly bad quality product. Not even worth ***rs. I want to get my refund.i called on **********. They are not ready to refund. I have recorded their phone call and also I have pi...

Jan 05, 2021 by Pranoti

No refund for over 3 months (ZoomCar) ^Open

I had rented a car from ZoomCar on my trip to Delhi in Aug ****. Car was dirty and unsensitized. In spite of that, ZoomCar refused to compensate for the lack of service. Even the viper wasn't working properly which caused problem during rain. A...

Jan 05, 2021 by Nikhil Gohain

4 out of 5 products missing (Roadster HRX Jockey) ^Open

I had ordered ** items from Myntra on **th December. The items were sent out to my address in groups. One of the package was supposed to have * products as mentioned in the email received. Out of those * products, only * product was received. ...

Jan 04, 2021 by Pratima Berawala

Fraud Byjus (Think Learn Private Limited Byjus ) ^Open

This is a case of pathetical cx service witch byjus has provided me I have purchased the byjus course for my kid for *,* std as promised by the counselor that if you dint like the product within ** days after delevery of the program you can can...

Jan 04, 2021 by Sharad Sharma

Dell Pathetic Service (Dell) ^Open

I bought Dell G* ** from Dell authorized store and after *-* days i am starting to get issues into it. day by day it getting increased and i am starting to get suffered. i have email support team to fix it. they do basic steps and as it not sor...

Jan 04, 2021 by dharmendra jha

Refund of Amount Paid (Edterra edventures Pvt Ltd) ^Open

I had booked the US NASA trip through Christchurch school Byculla Mumbai which was to be held in May June ****. Also paid ****** in two cheques with two months apart. But due to pandemic it did not happen. So instead of refund they are giving ...

Jan 04, 2021 by Aftab shaikh

FAKE SAMSUNG ULTRA DELIVERED AND REFUND ISSUE (Apple Samsung Jbl Bose ) ^Open

I ordered original Samsung s** ultra mobile under ** days return and refund policy via whatsapp number ********** on ** December **** for rupees ***** from a company(online seller) named APPLE SAMSUNG JBL BOSE situated at ** SARANG STREET, MUM...

Jan 04, 2021 by Siddhartha pandit

Taking fake bookings (Agoda com) ^Open

I booked my hotel from trivago website and they show me best price from agoda.com and made the payment for my stay from **-**-**** to **-**-**** in manali, Himachal pradesh. On **-**-**** when i reached hotel for check In the owner says that we...

Jan 04, 2021 by Pankaj Mehta

Package not delivered (amazingaproducts myshopify com) ^Open

I have ordered a bomber jacket ( Rs ***) from this website. Its been over a month and I haven’t received any update on my order. I have mailed them multiple times but there is no response from their end.I have made online payment as they s...

Jan 04, 2021 by Virat Singh Kavia

Weddingz in not able to deliver the photos and videos even after 1 year (Weddingz.in) ^Open

I have booked the candid photographer, traditional photographer, traditional videographer for my wedding on **th jan **** in Pune. (As per their process, photos to be delivered in ** working days and video in ** working days) after chasing th...

Jan 04, 2021 by ankit rawat

Mould covered room (Zolo Stays ) ^Open

I’ve been living in Zolo Iris for a little more than * months now and the room they’ve given me is covered with mould everywhere. I’ve raised several tickets, which was once resolved with just doing a thin coating on the mould, and then ...

Jan 04, 2021 by Sowmya Chowdhury

Oppo Reno mobile complaint registered 114 days ago with Jeeves complete mobile protection (Jeeves Complete Mobile Protection) ^Open

For the liquid damage, I have registered a complaint with Jeeves complete protection on Sep **th **** and my mobile got picked up in the first week of Oct ****. Till today I do not know the status of my mobile . Whenever i called customer care ...

Jan 04, 2021 by Ganesh Kumar Srungavarapu

Refund not credited for an unsuccessful transaction (Reliance jio) ^Open

While converting my jio prepaid number to jio postpaid number *** rupees was deducted and the transaction was unsuccessful , but the money was not refunded. The person who came to my home for the service told me that the refund will be credi...

Jan 03, 2021 by JISHNUJYOTI BHARDWAZ

Amount got debited from my side but I did not receive an Order ID (Ajio) ^Open

I placed an order on Ajio on *th December ****. I paid an amount of *,***.**. However after the successful payment, the order didn't show in my orders. I raised the issue with support and they issued me a complaint id COM***********. The suppor...

Jan 03, 2021 by Sumit Parkash

Shoes on loose company not refunded for cancelled trip (Shoes On Loose Private Limited) ^Open

Booked maldives trip for March ****. Canceled trip due to corona. Company promised us to reschedule trip at start but they are not lifting calls and even blackmailed me saying they will cancel booking if I don't pay rest amount. Been trying to...

Jan 03, 2021 by Gopi surendra

Low grade Products and faulty phones (Oppo ) ^Open

These Chinese companies have occupied Indian cell phone and other electronic items sales in India and they are selling low grade and faulty products to the consumer and commuting fake promises at the time of selling which they never obey and g...

Jan 03, 2021 by Ankit Sehgal

Mobile phone orederd amount debited order not taken by web site (Vle Bazaar) ^Open

I had ordered asus zen phone on **th september **** at VLE BAZAAR, order no. ****** amount of rs **** got debited from my bank account and vle web site showed failed order .I tried to contact several time over phone whatsapp and mail no respons...

Jan 03, 2021 by RAMAKRISHNA M.S

Delivered used and faulty Headlight (Autoglam.in) ^Open

I m from hyderabad, placed an order(on *th sept) through autoglam.in website for Projector Light for my car **** Maruti Baleno Alpha model. After multiple followups(for every other * days), finally on Oct **th which is after ** days, autoglam s...

Jan 03, 2021 by Sandeep Keshetti

Package not delivered Site also unavailable now (Stylishfeb) ^Closed

I ordered set of items, paid online and got a message the products are shipped. But I still did not receive the package and the site I ordered previously is not available now. ...

Oct 03, 2020 by Sachithaa

No body is coming to pickup the returned order (Ajio) ^Closed

ReturnId- #RT******** I am almost everyweek calling and placing the return request of one item from **th June **** to pickup the parcel from my new address. Customer care people assured me that they have updated the address and going to pick...

Oct 03, 2020 by Geetu Sharma

Sent mivi duopods for warranty replacement not sending back and not responding the mails (Mivi) ^Closed

My duopods got defected. Then I sent it to them.They arranged the pickup. But now they are not responding my mails....

Oct 03, 2020 by Sourabh Badashaha

The perfect shop is a fake website please take action against this site i had ordered mixed grinder (The Perfect Shop) ^Closed

The perfect shop is a fake website please take action against this site i had ordered mixed grinder on **th September i just wanted to track my order but could not log in to the site ...

Oct 03, 2020 by Anupa Todkar

No Respose the order (Pretty Saree) ^Closed

I ordered Olive Green colored soft silk saree. No responce from the company about the order and delivery status.......

Oct 03, 2020 by jagannathan G

Package not delivered (For dot store) ^Closed

I ordered some T-shirts. No respone from the company about the order and delivery status....

Oct 03, 2020 by Sahil Chavan

Product not delivered (Apna mm bulk) ^Closed

I ordered hoodies from this MM BULK online shopping website , money has been deducted but no confirmation message has been sent by them...

Oct 03, 2020 by Pavithra

No delivery (Trendy Western) ^Closed

I ordered clothes on **th Sept through order #TW****. Full amount was paid by debit card. Delivery Executive came with package and did not handover package saying that order is COD. Their website was not updating status as paid inspite of order...

Oct 03, 2020 by Shweta Kshirsagar

Wrong product deliverd (Samsung) ^Closed

I ordered samsung galaxy golden i recived wrong product....

Oct 03, 2020 by Parandaman

I have to return the product (vendexa Product ) ^Closed

I have to return this product...

Oct 03, 2020 by Shanu dubey

Refund of order cancelled not yet given (Mivi) ^Closed

I had ordered mivi collar earphones through its official website on **/*/**** and cancelled the order on the same day. I got a mail saying that refund process will begin once earphones reaches them. They have received the earphones but they hav...

Oct 03, 2020 by Milind Hattarki

Package not delivered by Bottlelife me (Bottlelife me) ^Closed

Online store ...

Oct 03, 2020 by Manju

Received completely different and cheap product (Label Suit) ^Closed

I ordered a combo suit- one Kurti and the other is Suit with pants and dupatta. Kurti is completely different which is verrry cheap quality, design is different, cloth is different, color is different. For suit, didn't receive pants and dupatta...

Oct 03, 2020 by Kusuma

Mswip flipkart debited money twice (boalt flipkart) ^Closed

I have make payment COD but delivery boy send me link of payment so i did online UPI payment of ****,but the amount of **** debited from my account twice ...

Oct 03, 2020 by Ravindra Uttam Zombade

Order not received (The stylish clothes) ^Closed

I order * lahanga on **/**/** but till that not received any parcel. When I logged in website but information there they are not given single msg regarding my parcel pl. Help. Mobile number is also incorrect. My order no. ************** Date...

Oct 03, 2020 by Vaishali kulkarni

Order not received yet Money deducted when order placed (For dot store) ^Closed

Order#**** , package not delivered whereas order placed on ** Sept ****. T-shirt were booked from fordotstore.com and complete amount was paid for shipment process and it's almost ** days from the date of booking and Even no reply of my emails...

Oct 03, 2020 by Gaurav Ramesh Sambaskar

Label suit ordered No delivery and no refund (Label Suit) ^Closed

I had ordered on Label Suit.Order no is LS***********.No delivery and no refund.When called customer care,they are asking to download any desk app on my phone and initiate refund.But I came to know that it is a remote desktop connection applica...

Oct 03, 2020 by Shilpa PV

Package not deleverd (Fotdotstore com) ^Closed

Sir i purchase * shirts and * t-shirt on ** September **** on fordotstore.com. I find order confirmation mail on my email.but no any updates on my order and not any reply of my emails from fordotstore.com . And today morning i found the main w...

Oct 03, 2020 by Devendra Chauhan

Order Tshirts on september but till now no update and Items not delivered (Fordot store ) ^Closed

I have order T-Shirts from fordotStore.com website on **th september ****. Total order cost of *,***/-. I have paid total amount and till now order is not delivered. Tired to reach out to fordotStore customer care but they are not picking the ...

Oct 03, 2020 by Syed Abdul Khader

Package not delivered (Stylemarte com) ^Closed

I'm purchase two products in stylemarte product till now not delivered so kindly do the needful...

Oct 03, 2020 by Vigneshbalaji M