ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Order not received (Antgirlcollection.com) ^Open

I have ordered clothes from them.was told will receive goods till **nd jan ****. Havent received till date. Also the mobile number attached in sms received on order confirmation is not working. I want my refund...

Jan 28, 2020 by Dharni Desai

Pathetic product received (Pepperfry.com) ^Open

Order No ********* Jan **, **** Kenzou * Door Wardrobe in Wenge Finish by Mintwud Delivered on **rd Jan **** To avoid it falling off I have placed the wardrobe against the table so that nobody gets seriously hurt should it fall. Pepp...

Jan 28, 2020 by SANDEEP V

Refund/return not provided (SareeGo.com) ^Open

Description, demo pictures and products shown are different from the sent item. Very cheap quality product. Emailed *times. No response....

Jan 28, 2020 by Naveen Kumar Madiri

Defective product received (Onlyvalley ) ^Open

I have purchased a product i.e Micro Touch-all in one personal trimmer, after payment the i was opened the parcel I found that it is not working, I think they are sending me a defected parcel . On the parcel there is no any phone number i recei...

Jan 28, 2020 by R.Mani Kumar

Website is missing and product not delivered (Antgirl Collection) ^Open

I placed the order in Dec and it was supposed to be delivered by *nd week of January. However, I haven’t received any details from the company nor am I able to contact them. The website is also not available now. I had paid via UPI...

Jan 27, 2020 by Ankita singh

Product not received (Glamego.com) ^Open

I had subscribed to the glamego beauty box for one year, and paid Rs.*,***.** for the same. My subscription was from January **** to December ****. The beauty boxes stopped arriving after October ****, and I have not received my November and De...

Jan 27, 2020 by Suprita Talnikar

Incorrect refund amount received (Myntra) ^Open

I ordered * shoes of different companies, for both I placed a return request and later i thought to keep one which costs ₹***, and returned the ₹**** product, but they refunded me only ₹***. I registered the complaint in the app. They dec...

Jan 27, 2020 by MohammedAkib Jamkhanewale

Refund not received (SareeGo.com) ^Open

I ordered a saree from sareego.com. The product that arrived was defective. So, I immediately filed a complaint and requested for refund. It has been more than ** days and they have still not responded....

Jan 27, 2020 by Preksha Chaudhary

Received different and cheap product (Vishva Boutique) ^Open

I have ordered sarees in watsapp from Vishva botique.they have shown silk sarees in the picture but they delivered *** rs saree and they took **** rs.while trying to return mobile number is swtchedoff ...

Jan 27, 2020 by Kusuma

Fake item received (Kreeva.com) ^Open

I ordered a "white embroidered suit" from kreeva.com worth Rs.****+shipping charges extra on the *th of January **** for the Function on the **th of January in my family. The dress I received on **th Jan was much bakwas Even Rs.*-* hundred a...

Jan 27, 2020 by Rehan Mujtaba

Wrong product delivered (Todaycart.co.in) ^Open

I am ordered amazfit xiaomi GPS watch....my order I'd is ******* But ourside delivered wrongly the normal Titan watch......

Jan 27, 2020 by Velladurai

Refunds and returns issue (Club Factory) ^Open

** dec ko mera order received hua. But uska size or colour tek nhi tha.Bo courier maine tbi bapis kar diya . Galti se pick up ki jagah maine mail my self kar diya. Muje is baat ka dyan nhi thi. Jab koyi courier receive karne nhi aaya to mai...

Jan 27, 2020 by Vishal kuamr

Product not delivered (Risha Sundriyal Label Sanzkriti) ^Open

I ordered a lehenga on the **th december **** and still havent received it. I found her page on instagram and given the followers thought it would be trustable. Realised that was not the case. She promised the delivery of the item to be done by...

Jan 27, 2020 by Devika Kumar

Fraud by company (Crossbeats) ^Open

I purchased * month before cross beat electra earbuds worth of *k now its not working have warranty of * year now cross beats company cheat on me i mailed many times no response i send the product ** days before ...

Jan 27, 2020 by S Arun Prasath

Refund not received (Jaldifatafat.com) ^Open

I shopping on **.**.****, My order pend four day by company, then I contact for refund, but not refund my money, my order no-********* dated **.**.****....

Jan 27, 2020 by Ajay kumar saroj

Cheap quality product received (Craze And Demand) ^Open

I have ordered a saree from craze and demand. The quality is very cheap which is not worth for the money. I couldn't reach them either through mail or call. ...

Jan 27, 2020 by Liji

Snapdeal prize list confusion (Snapdeal) ^Open

On **/**/****, I received a call from Snapdeal Prize Department. Asked my feedback on my last product experience on Snapdeal Purchase. I have heard many times that Snapdeal Winner List is genuine however, I havent found enough good content a...

Jan 27, 2020 by Snapdeal Prize List

Delivered wrong product (Myntra) ^Open

I orderd * saree from Myntra worth **** on **/*/**** they delivered me * jack & Jones t shirt instead of this saree .i lodge a complain about this to return this t shirt and refund my money first they said that they will pick this t shirt in *-...

Jan 27, 2020 by Suraj gupta

Product not delivered (Antgirl collections) ^Open

I have ordered a designer kurti on **th jan. ****, & paid cash through Mobile banking *** rs. But till today I didn't get my product or cash back. Tried to contact them. They are asking about my bank details & balance amount in my account. How ...

Jan 27, 2020 by Juny

Order not delivered (Myntra) ^Open

Dear Sir / Madam, I am writing to you to raise an issue about: Clothing, Shoes & Accessories The issue that I have experienced was: I have placed an order for "Levis Women Blue Flared Ribcage Wide Leg Super High-Rise Clean Look Jeans" on...

Jan 27, 2020 by Vaishali Negi

Defective product sold twice (Paytm Mall) ^Closed

I purchased audiotechnica ath m **x headphones worth **,*** from paytm on ** DEC **** and were delivered on ** DEC **** . Upon opening the product box itself there were two invoices inside(PAYTMMALL ORDER ID :********** AND **********)and on...

Jan 04, 2020 by Harsh Ranglani

Shoes not delivered (Aldrado) ^Closed

I ordered a pair of shoes from aldrado on **th Dec and still didn't receive it, I sent them an email stating I didn't get my order, no revert from them...

Jan 04, 2020 by Steffi Mercy Rodricks

Unbranded product and got breakage (Ezeekart net) ^Closed

When I m placing the combo order .there had mentioned one JBL speaker and one ear Bluetooth.but I got unbranded product and breakage. I got only one product.i m unhappy this site - ezeekart.net Order no-********** This is my e-mail -dee...

Jan 04, 2020 by Deepak khasda

Wrong product shipped (shopvop online) ^Closed

I ordered a watch first wireless earbuds charged on **/**/**** order no #**** via shopvop.online and they delivered wrong product now there is no website and no contact number...

Jan 04, 2020 by Arpit jain

Package not delivered (www aldrado com) ^Closed

I have booked a shoe from this website. After I came to know that am the one of bakra. I was complaining that I don't need money but I would like to request that do not leave this kind of online cheating beggers. One day someone will punish....

Jan 04, 2020 by Arun Kumar

The product which is delivered to me totally worst product i just want to return this totally unsat (Radhe Fashion) ^Closed

Product is totally worst and wrong and unsatisfactory whichever is delivered to me...

Jan 04, 2020 by LATA SHARMA

Product not received even after payment done (Aldrado BR Fashions) ^Closed

I had placed an order on **-Dec-** for * qty shoes for which i received only order confirmation no ***** after which i don't have any communication nor have i received the order. ...

Jan 04, 2020 by Harish Karkera

Packaged not deliver (Aldrdo) ^Closed

I have ordered shoes from aldrdo ** days ago no confirmation message no delivery i m worried what to do now pla help me *** rs has been looted from me pls help me this company is fraud....

Jan 04, 2020 by Kulwinder

Package not delivered (Aldrado) ^Closed

My order date: **/**/**** Order number:#***** Amount: *** Abhi tak muze order mila nhiye kuch status bhi pata nhi chalata plz help mi.....

Jan 04, 2020 by Akshay marathe

Package not delivered (Aldrado Com) ^Closed

I ordered a pair of shoes on December **st in aldrado.com website didnt heard back from them. I sent many mails in order to get in contact. But no response. Damn you aldrado. I want my freaking money backkk ...

Jan 04, 2020 by Deepika

Aldrado fake Shipment not delivered (Aldrado online shopping website) ^Closed

I ORDERED SHOES WITH ADVANCE PAYMENT AT ALDRADO WEBISTE.AFTER PLACING ORDER I DIDN'T RECEIVE ANY TRACKING ID AND ORDERED CONFIRMED MESSAGE. ATTACHED PROOF BELOW. STILL SHIPMENT NOT DELIVERED. ...

Jan 04, 2020 by Jagdeesh

Package not received (Air 210 shoes) ^Closed

I booked Air*** shoes through aldrado cost is *** till not received my package. So, please help me. I paid this amount through credit card....

Jan 04, 2020 by Raja Sekhar

Fake products delivered (Shopnik E Service Private Limited) ^Closed

I have ordered noise combo fitness watch and noise shots bluetooth earbuds with only COD available, order no-******. i have been cheated by delivering wrong products which are fake and costs around ₹****/- approx . request you to please resol...

Jan 04, 2020 by Bijay S R

Issue not deliver shoes (Aldrado Com) ^Closed

Hi Prem Kumar, We have finished processing your order. [Order #*****] (December **, ****) Product Quantity Price Men Sport Shoes *** Size: * * ₹***.** Subtotal: ₹***.** Payment method: Paytm Total: ₹***.** my order not ...

Jan 04, 2020 by Prem kumar

Package not delivered (Aldrado) ^Closed

My order num is #*****, and still i haven't received my product..which is ordered on **th dec****..i want my money refund...

Jan 04, 2020 by Isha thakur

Package not delivered (Aldrado) ^Closed

I order shoes on ** December but they cannot deliver.i pay the payment through paytm in advance but the shoes are no deliver......

Jan 04, 2020 by Sampat hiranwal

Package not delivered and walled amount not refunding (Milkbasket) ^Closed

My package was not delivered to me..and when i complained about the same they didnot refund any amount either. ...

Jan 04, 2020 by Harneet Kaur

Order Not delivered (aldrado com) ^Closed

My order No. ***** dated **.**.**** is not showing any status and not delivered so lodge a complain and resolve this...

Jan 04, 2020 by Mohd ASHRAFUZZAMAN

Shoes package not delivered from Aldrado site (Aldrado Soes Website) ^Closed

I have placed Order for one women shoes on **st December **** and also got confirmation message from Aldrado website that your order have been placed successfully. On **rd December **** I received another message from Aldrardo site that my ord...

Jan 03, 2020 by Vinay

Wrong material received (Fashionbip Com) ^Closed

I ordered saree costing Rs.***/- ( Red Georgette Designer Wedding Saree with heavy Embroidered work but I received very poor qwality saree which costing nearby Rs.***. I guess thisThis company is fraud. Pls.take action against the company and C...

Jan 03, 2020 by Kishor Mahajan