ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Product missing (Myntra) ^Open

I received product package and when I opened it, I found that shoe is missing and bill that was inside packaging has listed down the Shoe item as well. After that I raise complaint and Myntra is telling me that product was shipped so that the...

Feb 27, 2020 by Sandipkumar Gorasiya

cancelled (Flipkart) ^Open

Flipkart is running Fake Sales. I places order for poco x* mobile and payment successfully but Flipkart cancelled my order. I tried * times to buy poco x* and flipkart iscancelling my every order. I want Only My Mobile, I dont want refund I...

Feb 27, 2020 by Tribhuvan

Www vipbharat com Cheating Website (www vipbharat com) ^Open

I bought a VIP number (**********) **-**-**** in vipbharat.com after made the payment they are not responding, even their mail id also getting bounced ( info@vipbharat.com).. They give me only UPI ID same id i made the payment on **-**-****, ...

Feb 27, 2020 by Paturi Veera Venkata Mani Krishna Prasad

Package not delivered (Fashion Panda Lower Street Number 1 Bms Office Dlf Phase 2 Gurugram Haryana ) ^Open

I've places an order but didn't get my package only the msg I've got is this Your order no #EN***** has been successfully placed.Thanks For making CASHLESS payments. Thanks for shopping at Fashion Panda India Help me to get my refund amoun...

Feb 27, 2020 by Jagadeesh

Book subscription not delivered (Bookstok Media Pvt Ltd Shop No 14 Ground Floor Evershine Mall Mind Space Chincholi Link Road Malad West Mumbai 400064 India ) ^Open

I have ordered for a * years subscription of a health magazine namely Health and Nutrition by paying Rs.**** bearing Order No.*****. The order has been placed since **th January, ****, post which I have tried to contact them on several occasion...

Feb 27, 2020 by Pinaki Mohapatra

Fake website (Flipkart Plus ) ^Open

I have purchased mobile phone as I have not recieved any confirmation message or any response from merchant, it is fraudlent...

Feb 27, 2020 by Bhargav

I have ordered sweatshirt from favebay com I can t reach the link (favebay com) ^Open

I have ordered sweatshirt from favebay.com I can't reach the link now nor I got parcel I have ordered on **st Jan nor I can't reach the company ...

Feb 26, 2020 by Vinodh

Need to Refund 686 from club factory (Club Factory) ^Open

Respected sir/Madam Kindly help to get my money back from club factory as they cheated with me by Ordering * ***gb sandiak memory card..after getting this memory card to insert in my mobile memory card slot that my ph was hanged & switch...

Feb 26, 2020 by Goutam Saha

Looking fraud company (keve shop fashion store) ^Open

I saw an add on Facebook for online shopping. Rate was looking good but after did * transaction by my ICICI bank debit card, found no contact details on website. Company name is Keve Shop. Company website is www.keveshop.com. I am not getting a...

Feb 26, 2020 by Punit Kumar

Package not delivered (favebay com) ^Open

I have paid some particular amount for the purchase of one plus *t pro for this website it also shown that it is in membership with OnePlus India but now when I open the page to track the order it is not getting opened I want my order to be del...

Feb 26, 2020 by Aishwarya

Fake website do not fall for KeveShop (Keveshop fashion store) ^Open

This is fake website, do not fall for this. They are showing garments at very low prices to fraud customers. They won't provide COD and ask for online payments only. They do not deliver anything at all. It's a fake website, please do not loose...

Feb 26, 2020 by Ruhan Patel

Online Dating fraud (Angel Infotech) ^Open

Sir, I was searching for matrimonial sites and dating sites to find my soulmate. I registered in friendquick.com Next day I got a call and they said you have registered with our website. For that you have take membership or block your ID. For ...

Feb 26, 2020 by Valivarthi Naveen Kumar

Item not delivered, no customer care (Keva shop fashion store) ^Open

Keve shop is fake website . I have ordered shirt but they didn't ship or deliver, also they r not answering my mail. I want my money please help me out!... (A shipment from order #***** is on the way)...

Feb 25, 2020 by AZARUDEEN NAZAR

Money lost at fake website keve shopping (Keve shopping) ^Open

This is waste website I'm placed order ** back in this keve shopping I'm not received yet my goods please help me for refund my money....

Feb 25, 2020 by Venkatesh

Product purchased online and Product Delivered is differents fi (LT Online Store) ^Open

Product Purchased Online: Quick Heal Total Security * User * years Order ID: #**-**-****** Purchase Date: ** Feb **** Product Price Paid: Rs. **** including GST Product Delivered: Quick Heal Total Security * User * year ...

Feb 25, 2020 by Ashish Kumar

Item not delievered (keve shop fashion store) ^Open

Keve shop is fake website . I have ordered shirt and t shirt's but they didn't ship or deliver,also they r not answering my mail. I want my money please help me out! ...

Feb 25, 2020 by ULHAS PAWAR

Money deducted and order not deliverd (https keveshop com) ^Open

I ordered from "https://keveshop.com" this site of worth Rs.***. Money got deducted and I got a number for customer support i.e. *********** and he send me a encrypted message for UPI payment from this number "**********". He asking me details ...

Feb 25, 2020 by Binay Kumar Mishra

Wrong package delivered (Smart Watch Foldable And Flexible) ^Open

The Shiv trading / Today Cart has delivered me a wrong watch i.e., I have ordered Smart fold able and flexible watch through some advertisement of worth Rs **** but I have received the analog low class local watch worth Rs ***- ***. ...

Feb 25, 2020 by AMIT M M

They are not accepting the return (Myntra) ^Open

I ordered sweatshirt which came in small size. i paid online fr it. now when i placed return. Delivery Executive took the dress and return it back to me after an hour telling it doesnot have price tag. Although it had brand tag but they need pr...

Feb 24, 2020 by Anamika

Order not received (qsporty) ^Open

I have orderes two pair of shoes from qporty on ** feb ****. but i have not received my order till date. plz give me my money rs *** or send my order....

Feb 24, 2020 by RAVI GUPTA

Package not delivered (Caseitup.in) ^Closed

I ordered a bag on **th october **** from this website worth *** bucks. Already paid the order but they haven't delivered the product yet. It says **-** working days for delivery TAT. I have waited for all those days but still the product has n...

Jan 06, 2020 by Noman Khan

Package not delivered No update about the order (Vinay Fashions) ^Closed

I had ordered Sheesha Hot star volume * of Vinay Fashions from this Yaris Fashions on **th December. It was to be delivered on **st december. I even paid extra shipping charge of *** rs for Fedex. But i have been cheated. There is no update nor...

Jan 06, 2020 by Merlin jochan

Item not received yet (Aldrado) ^Closed

I have ordered and made payment on **rd Dec **** and received below msg. Hello Saurabh kumar, your order #***** with Aldrado has been dispatched and shall deliver to you shortly. Still not received any msg or confirmation....

Jan 06, 2020 by Saurabh kumar

Aldrado shoes app (Aldrado Radha Creation ) ^Closed

I purchased shoes , i pay amount by using net banking .but shoes not received yet,this is fake app, and its customer care are hackers. they hackers find out your bank detail and hack your bank account, be careful...

Jan 06, 2020 by Jyoti verma

Packege not delivered (Aldrado Com) ^Closed

I ordered *pairs shoes from this ALDRADO COM * week before.. And i got message your order accepted and delivered shortly.. After * week, there is no contact of this site and neither get any delivery.. What i am seeing that is fake company or ...

Jan 06, 2020 by Shyam sharma

Order not delivered (Aldrado) ^Closed

I ordered shoes from Aldrado.com on **rd December **** and received a text immediately that my order number is #***** and is placed. After *day on **th I received a text that my order has been dispatched and will be delivered to me shortly but...

Jan 06, 2020 by Manav Piplani

Smart TV purchased (Flipkart) ^Closed

Dear Sir / Madam, I am writing to you to raise an issue about: Computers and Consumer Electronics The issue that I have experienced was: The product which has been delivered is not upto my expectations and the confirmation of the same was...

Jan 06, 2020 by Vinay Singh

Package not delivered (aldrado com) ^Closed

I ordered shoes worth ₹*** from aldrado.com on **th December **** and after placing my order I came to know that there is order confirmation received via email. Also there is no any way to track my order. However, I waited for some days and t...

Jan 06, 2020 by Bunty Walia

Wrong item delivered (Thesilkee In) ^Closed

I ordered Fancy sky blue mono net lehenga choli from thesilkee.in But I received an old pair of jeans shirt instead of the lehenga. I tried contacting them but got no response. Please do something. ...

Jan 06, 2020 by Manisha Meena

Received Wrong Item want my Money Back (Myntra Design Pvt Ltd) ^Closed

After So many complains i received the exchange product.the product Again which i have received is totally different instead of calvin klien jeans i received jack & jones with price tag of calvin klien .On Myntra facebook messenger i posted th...

Jan 06, 2020 by Pushkar Singh

Not get refund (Flipkart) ^Closed

I ordered a tshirt of metronut from flipkart worth ***, delivered on **.**.**** on cash on delivery, and due to size issue it was returned on *.**.****. Then I get a message from flipkart that the amount will be refund with in * business d...

Jan 06, 2020 by Akshitha v p

Package not delivered (aldrado com) ^Closed

Iam searching for some good set of shoes, then i found this website called "Aldrado.com" I order one set of shoe in it and paid the amout through paytm. Because it is the only payment method available. Immediately I got one msg that your order...

Jan 06, 2020 by Shariff

My shoe was not delivered (Aldrado) ^Closed

My order number is 10390 ...

Jan 06, 2020 by Mohit dhamija

Online order package not received (Aldrado Com) ^Closed

I ordered * pairs of shoes worth ₹*** from aldrado app on **nd december **** and after placing my order I came to know that there is nothing any order confirmation received via email, text or any other medium. Also there is not any way to tra...

Jan 05, 2020 by Anbarasan

Wrong sarees cheap quality ones has been sent (Great Indian Saree from Surat Gujarat ) ^Closed

I had ordered * soft silk sarees black and pink sarees *** Rs each but I got the cheap quality * Sarees ugly coloured ones I have the receipts of which they sent ... I want the refund for my sarees .. so kindly help me to get my money back ...

Jan 05, 2020 by Asha jolly

Aldrado purchase not recieved (Aldrado Radha Creation ) ^Closed

I have given order of shoes to aldrado site worth Rs **** on **-**-**** but till date no product received and no update is recived. Pls help...

Jan 05, 2020 by Jenish vasani

Package not delivered (Aldrado) ^Closed

I ordered shoes worth ₹*** from aldrado app on **th december **** and after placing my order I came to know that there is nothing any order confirmation received via email, text or any other medium. Also there is not any way to track my order...

Jan 05, 2020 by Simranjeet singh

Fake item delivered (Shopnik) ^Closed

I ordered for Noise combo of earpods and smartwatch but recieved dummy non working wired earphones and a metal watch strap. I have been cheated....

Jan 05, 2020 by Ali Merchant

Fake site and package not deliver (Aldrado) ^Closed

I ordered shoes worth Rs *** from aldrado app on **th december **** and after placing my order I received confirmation with order no #***** received via text but there is not any way to track my order. However, I waited for some days and then...

Jan 05, 2020 by Anoop Kumar

Package not delivered (Aldrdo) ^Closed

Not delivered to me ...

Jan 05, 2020 by Dipen patel