ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Fake product (Memaka Com) ^Open

I ordered two products in offer and I recieved one which was also fake and chip....

Sep 21, 2020 by Bhagyashree

Package not delivered also the tracking ID given is not working (ink me silly) ^Open

My order no is ******* .i had ordered on ** sept **** and till today i.e ** sept . My package has not been delievered . Also the tracking id provided is not working . I tried to mail them , whatsp them . No response has been given till yet....

Sep 21, 2020 by Nisha Choudhary

Recieved a damaged product (Symphony air cooler) ^Open

I've ordered a symphony air cooler and they have delivered a physically damaged product...we can see the tank of the cooler has been broken and damaged completely that we cannot use the product...

Sep 21, 2020 by Murari

My order not delevary to me (Makemesuperb) ^Open

i order saree august ** **** make payment *** online but still not come to my order so plz refund my amount i have a evidence bill ...

Sep 21, 2020 by nanda angadi

Package not delivered (Finifox Fashion) ^Open

I have ordered two jumpsuits from finifox fashion on **th of july. After tht I got a message stating that I'll get ny parcel by *st of August with a helpline number. When I tried to contact them either the phone is switch off or not reachable. ...

Sep 21, 2020 by Mehak Dhall

Goods not delivered (Parinika handlooms) ^Open

I bought silk saree worth *k from Parinika in march. I havent received it yet. No tracking details were provided. I was promised replacement saree, but, very bad response. My bad i went and placed order for one more silk lehenga a month back as...

Sep 21, 2020 by Priya avinash

Return request never ever picked (Amazon) ^Open

I purschased a product from Amazon India (Boat airdopes ***v*. The item got delivered to my address. After using more tha ** hours i start finding some issues with the product. I placed a return request. They no where mentioned in terms and con...

Sep 21, 2020 by Rahul Gaurav

I will not receive the refund (Makemesuperb) ^Open

I cancelled my orders after reading all the complaints and thought that company is fake. I purchased sarees and cancelled it and the refund will not get back.Names of sarees were * green colour artificial silk sarees one multicolored artificial...

Sep 21, 2020 by Jaya Pilla

Package not dilivered (Ezeekart) ^Open

Package not dilivered Order date **-**-**** Order number ********** ...

Sep 21, 2020 by Ashish Singh

Poor Internet Cancellation of connection (Intech Online Private Limited) ^Open

I am willing to disconnect the connection but I have received no response from the service provider. The service agent does not receive calls and I have been receiving zero help from the customer support. The issues with the internet connec...

Sep 21, 2020 by Vivek Prasad

Complaint registration issue (Boat) ^Open

One month back I bought Boat Bluetooth Airdopes *** from Flipkart and after a month Left side stopped working tried to register complaint regarding same but every time issue is coming . Boat customer care service is very poor . It will be a gr...

Sep 21, 2020 by Ishita Joshi

Wrong Product Delivered (Myntra) ^Open

I have placed order for four shirts on **th August **** on Myntra.com. Order ID: *******-*******-*******. Description of items is as below. (*) Mast & Harbour Men Mustard Slim Fit Solid casual shirt (*) Roadster Men blue regular fit faded deni...

Sep 21, 2020 by G Krishna Kanth

Recieved with spider floating inside (Nykaa ) ^Open

NYK-********-******* - Body Care Lemon peel off mask I have recieved the product with a dead spider floating inside with its other parts, the images are attached for the same. I have placed a return request but I still can't get this out of my...

Sep 21, 2020 by Aditi Mishra

Replacement refund not received (Shopnhop) ^Open

Hi ShopnHop Team , This is to inform you that I have ordered Ear Bluetooth Neckband Earphones with Vibration Notification, ** hrs Battery Life, Foldable Design, in-Line Controls with Mic* earphone but which we received is incorrect... Rea...

Sep 21, 2020 by shekar KP

Warranty not provided on product (ALFA SOLUTIONS shop No A Grand plaza Fraser Road Patna) ^Open

I bought hp *** battery from said shop .They claimed one year warranty on item but battery got damaged in ** months when I approched them ,They declined my claim....

Sep 21, 2020 by ravindra kumar

Faulty item shipped (https robu in ) ^Open

I've placed an order (#******) in robu.in and received the ordered items. On receipt i found * items out o * are not functioning. *)DC **V **mm Super Ultrasonic Mist Maker Humidifier Atomizer × * ₹ *,***.** *)DHT** Digital Temperature and ...

Sep 21, 2020 by Ravindran Velusamy

Pakagenot recived (Onthe saree) ^Open

Order saree on Aug **/.order no **** .not yet received Amy saree they sent mail ** days before they sent parcel this is fake website. Please take proper action and need my money back.affaching order receipt Ontheshop Saree ORDER #**** Thank ...

Sep 21, 2020 by savitri jayasurya

False commitment provide by oneplus chat agents and then the service center denies it under warranty (OnePlus) ^Open

I had purchased the oneplus bullets wireless * back in November for *k.. in the month of March- April due to the low build quality the rubber ends from wire started peeling offf.... Due to lockdown the stores here were closed tried calling the ...

Sep 21, 2020 by John Rodrigues

Package not delivered (Makemesuperb) ^Open

I have ordered some clothes from makemesuperb.com but it's been almost one month and still I didn't got my order yet....

Sep 21, 2020 by Malvika chaudhary

Order not received (Makemesuper) ^Open

I placed order on **-sep-**** but till now have not received any confirmation about my order.. and I am not able contact that company all customer care numbers are switched off.. kindly refund my money......

Sep 21, 2020 by Sudha

Wrong product delivered of less amount (Shopclues ) ^Closed

I had ordered act * popcorn chips packet but had been delivered act * popcorn maker packets worth ** Upon telling the company to replace the product or to return the money to my bank account the company didn't responded properly and added the r...

Aug 27, 2020 by Anish agarwal

Package Not Delivered (Fini fox fashion ) ^Closed

I had ordered * shirts and * dresses on fini fox in July and the package was supposed to be delivered on Aug *. The package has not been delivered and there is no website or any other information available to track the order or contact the comp...

Aug 27, 2020 by Dilip Arora

Internet provider not giving service wifi down from 6 days (Fivenet Broadband) ^Closed

I paid **** for installation nd after rain wifi is not working and operator who installed is not responding and owner https://www.fivenet.co.in/offers.html is not picking up call . Any resolution suggestions?...

Aug 27, 2020 by Shubham

I ve recieved wrong tshirts (Tkameez) ^Closed

I've recieved wrong t-shirts. I ordered * t-shirts and all four of them were different from what I had ordered. Also the helpline isn't replying to my mails and Instagram dms since months. This is not the first time I'm experiencing this kind o...

Aug 27, 2020 by Yash Nakhate

Package not delivered yet (399 Shopie com) ^Closed

Order #**** not delivered yet. It's been almost ** days....

Aug 27, 2020 by Sanket raj

Order not delivered and App mentions Delivered (Jio mart) ^Closed

Hi i am from Mumbai kandivali west. I had placed an order through jiomart app order no *****************A on *-**-**** of Rs ****.**, but till date I have not received my order, & shockingly the app shows order is delivered on ** Aug ****. Wher...

Aug 27, 2020 by Harsh Kapadia

Package not delivered (Eteesstore Com) ^Closed

I have ordered tshirts from eteesstore.com on **th Aug, **** vide order#***** but has not received any package yet and not receiving any reply of my mails....

Aug 27, 2020 by Vineet Singhal

Order not delivered even in 1 month (Nurserylive.com) ^Closed

This is in reference to order number(YBDH******).I ordered rajnigandha bulbs and a white rose plant on **nd July and I haven't received White Rose Plant yet. It has been more than a month since I placed my order and I have not received it yet. ...

Aug 26, 2020 by VIKAS CHAHAL

Delivering of wrong product (Myntra.com) ^Closed

As per description it was mentioned the item includes * bed sheet, * pillow cover and * comforter....and after recieving the parcel i got only comforter cover instead of comforter and when i applied for return they cancelled my return request ...

Aug 26, 2020 by Shah saima

Service inefficiency (I vue optics) ^Closed

I have ordered my spectacles in the above mentioned shop. After getting delivery one of the lens had scratches, so I asked them for a replacement and they also accepted and chaged it. But the lens changed was thicker than the last one and causi...

Aug 26, 2020 by Aswin Kumar

Package not delivered after 3 months and customer care refusing an update or refund (Closet hues) ^Closed

I placed an order in May. I was told it would arrive by July, the August. It is now end August and nothing has arrived. I have written to them multiple times but they REFUSE to give me an update and blame it on international shipping. I do not ...

Aug 26, 2020 by Radhika Gupta

Wrong order delivered and getting no response (Tkameez) ^Closed

I ordered *Tshirt from their website and got * old version(**** printed) tshirt and shrug. They are not accepting reverse order and not returning my money. Also they are not responding to any mails....

Aug 26, 2020 by Hetvi Sanghavi

Package nit delivered (Clothzen com) ^Closed

I have ordered a saree on August ** **** from the above mentioned website it has been ** days nearly there is no information about the product .We are from Tirunelveli, TamilNadu.I am belong to a poor family we have to work hard to earn *** als...

Aug 26, 2020 by Selvi

Order No Not delivered (Jharonka) ^Closed

I have ordered a ladies dress for an occasion on **th August. **....after many requests order not delivered on date and still not delivered also ......customer care response also very bad ......

Aug 26, 2020 by Vaibhav Pandey

Sent a low quality wrong product (ontheshop in) ^Closed

I ordered a saree from the website www.ontheshop.in which was a beautiful blue printed saree and I received a low quality navy blue saree. the contact number given is fake and there isn't any customer care or return policy on the site. also whe...

Aug 26, 2020 by Komal Marathe

Product delivered but damaged and missing product (Amazom India) ^Closed

i ordered boat airdopes *** on ** august **** and i recevied on ** august **** *:** PM and its price is **** on amazon. i open that product so i see that product is already open and main product is missing only charging cable and extra ear bu...

Aug 26, 2020 by KARTIK NIGAM

Packaged not delivered ( www eteesstore com) ^Closed

This regarding shipment order #***** which I have ordered on **/**/**** and from www.eteesstore.com. I want to know my shipment status. but there is no response to me and I am still waiting and there is no customer care no. on the website. wha...

Aug 26, 2020 by Yogesh Kumar

Order not received (cromecast device) ^Closed

I purchased an item on this website worth INR *** and made the payment through my net banking. Now there is no response from the company on the shipment or refund although I have already sent them email, message through all modes of communicati...

Aug 26, 2020 by Ravi

Withdrawl failed everytime (Quizistan Inquizitive Games Pvt Ltd ) ^Closed

* months back I have withdrawn **** rupees but till it is pending. Everything the transaction has been failed. Please help me in getting my money back. ...

Aug 26, 2020 by Giuthan

Return of product rejected (Flipkart) ^Closed

I bought a kemei trimmer from Flipkart. They took around * weeks for delivery and finally delivered the wrong product. The model I received was different and inferior to the one I ordered. I placed in a return request. Flipkart claims that they...

Aug 26, 2020 by Abhey Wasdev