ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Order not delivered (Myflowerapp) ^Open

Company itself has cancelled the order of cake. They aren't refunding money....

Aug 27, 2023 by RINALDO

Fraddwara (fraddwara ) ^Open

Sir mere sath fraddwara karke ****rs kha gya jiska mobile number is +************ hai please help me...

Aug 27, 2023 by Pawan Kumar

Service not provide (Consumer Chanakya) ^Open

I am a Credit Card holder of ICICI bank and have become a victim of cyber fraud and have lost the sum of INR *****. I approached with consumer chanakya to recover money and pay service fee approx ****. Before submitting the fee that have c...

Aug 27, 2023 by PANKAJ KUMAR

Visa fraud (Saint Paul Multispeciality Hospital New York) ^Open

Dear Sir, My name is Nikhil Sathe. I live in Pune city, Maharashtra. I am writing this to inform you that I was duped of Rs *,**,*** by a visa agent. Initially, I got a job offer and visa recommendation letter, through email, from Saint Pau...

Aug 27, 2023 by Nikhil Sathe

Misbehaviour and harassment by tvs motor company (Tvs Motors) ^Open

The employees of tvs motors are liars, worst service worst product quality, after they got their fault they started to put so many allegations on me to make me wrong and started ignore my calls msg and emails. From * july to today i got no sol...

Aug 27, 2023 by Ashutosh singh

Exchange denied (Myntra) ^Open

I ordered a Fossil watch on Myntra on **th August and it got delivered on **st of August which was a wrong product delivered. I raised an immediate ticket for exchange and later on **st August delivery guy denied the exchange stating that the p...

Aug 26, 2023 by D Ayyan Ravi Teja

Ac damaged while servicing no repair done (Urban company Delhi) ^Open

Dear Sir, I am writing to you as I didn’t got any help from Urban customer support team .so I am reaching out to you & looking forward for a solution. I have taken a plus member ship due to this trust that the company provides best service &...

Aug 26, 2023 by Meenakshi Malhotra

Wrong product (Swiggy Insta Mart) ^Open

Hi Team, I have ordered for Manforce * in * condoms but your team delivered different ones. I am not aware before use as this is a different product which I ordered. I tried to get solution from customer care but he was not able to provide...

Aug 26, 2023 by Abhishek Mishra

Gift delivery (Myflowergift.com) ^Open

Dear Sirs/Madam, The Customer Information Dear Sir/Mam, The online order had been placed on ** August along with payment of Rs **** (**** + *** shipping charges as mentioned in supplier order form) The order placed from Qatar NRI for...

Aug 26, 2023 by Giji Thomas

Same problem persists even after getting it repaired from service centre (Dell) ^Open

I bought Dell G** **** laptop on June **,**** from a Dell exclusive store for which I paid Rs.**,*** and an additional Rs.**** for * years extended warranty. The next day its adapter stopped working. I went to the same store and said I want a r...

Aug 25, 2023 by Priyanshu Tyagi

I want my cash return (Edureka Co) ^Open

Hello there, I purchased a Data Science with Machine Language internship at Edureka on ** Aug ****. I always have an issue with class like after I joined the live class I can't hear the audio it takes a time to hear the audio. If I got to hear ...

Aug 25, 2023 by Divya

Content short (Meesho aap ) ^Open

I ordered * sarees from Meesho with order number ************ and date **.**.****. Meesho delivered my package on **.**.****, when I opened my package it had * saree, after that I complained to meesho no help for unhappily they say we sent you...

Aug 25, 2023 by Jyoti Gupta

Waiting for a refund of a product for 5 months (Styleyn com) ^Open

I have ordered a product from From the last April and it took me * orders to get my product and there's no news on the *st order till now then after trying the product the size was small and I asked for a refund and the *st pick up was rejected...

Aug 25, 2023 by Ahamed Ghalib

Resume spotlight service gmail com (Chetan Lakhani) ^Open

Requested service for email address cheta****@gmail.com. Send updated resume from chetan****@gmail.com, Received payment link in chetan****@gm,ail.com I have made payment from link received in chetan****@gmail.com Service activ...

Aug 25, 2023 by Chetan Lakhani

Exchange product not initiated (Samsung) ^Open

I received my order Samsung Galaxy S** Ultra *G on **-**-**** and since then Samsung has been asking days from me to initiate the exchange of the old product. Upon several follow-ups with their Customer Care, the response I get is they need som...

Aug 25, 2023 by ALI MUJTABA

Unconsented order (Meesho) ^Open

I've received an unconsented order . I placed a complaint regarding the same the order was picked up by then and they said the refund would be provided after the pickup but after * week they said they can't provide me the refund after picking ...

Aug 24, 2023 by Sapna Meena

Car scratch while delivering (Mytvs Car Service) ^Open

I have given my car for period maintenance service, MyTvs has arranged pickup/drop through DriveU. While receiving the car, I noticed scratches on the body. And MyTvs is asking me to check with DriveU for that, which is surprising....

Aug 24, 2023 by Kunal Datta

Defective Voltas AC (Voltas) ^Open

I had purchased a Voltas *.* ton Vectra Prime - * Star Inverter AC on **th June, **** and the same was installed on *th July, ****. However, after * days, the AC was not working / cooling at all. Consequently, Customer Service was contacted an...

Aug 24, 2023 by Debanjan Sarkar

Shopping fraud by khadims (Khadims India ltd) ^Open

Dear Voxya, I ordered some pair of shoes and sandals from Khadims online website on **th August under the order ID *******. They had not shipped my order till now. When I mailed them regarding this issue before three days, they said that your ...

Aug 23, 2023 by SHIVANI VALECHA

Product not delivered (Justjaldi Com) ^Open

I have ordered a Roti maker on **th August ** & paid ***% through my credit card. so far the product has not been delivered....

Aug 23, 2023 by Prakash Jain

Negligence of authority (Delhi Development Authority (DDA)) ^Closed

Hi, I am a resident of Saket, New Delhi. I have taken a temporary membership for DDA sports complex, Saket for swimming. They charged me for * months and assured that the swimming is going to start form *st, April, ****. Today it has been ** da...

Apr 11, 2023 by Nikhil Mishra

Refund not sent and parcel is not picking up (Flipkart) ^Closed

I ordered a "Flipkart SmartBuy ***° Spin Blue Bucket Mop Set with single Microfiber Refill Mop Set", and the order was delivered with the missing item, I placed a refund for this item so many items almost * times but no one is coming to pick ...

Apr 10, 2023 by Yogita Mishra

Delay in delivery of product (Jiomart) ^Closed

Order no. *****************W *. I ordered this item on * April **** and then it was showing an expected delivery date of * April ****. On * April, the app showed a new delivery date of * April, on * April it is showing a delivery date of ** ...

Apr 10, 2023 by Chitranshu Kumawat

Flipkart Seller cancelling refund of wrong product (Flipkart) ^Closed

Dear Voxya, Please help me to get refund from Flipkart. They have delivered me red coloured polyester suitcase but it was written as blue polycarbonate suitcase. I requested return but they said that ** rupees will be deducted for return. Then...

Apr 08, 2023 by SHIVANI VALECHA

Return and Refund not initiated (Flipkart India Private Limited) ^Closed

purchased Asus Vivobook laptop worth Rs ***** from Flipkart on **th March and it was an open box delivery. That physical condition of the product was good but the screen has flashing or fluctuation problem and speaker quality too were not good....

Apr 08, 2023 by Rupak Dutta

Refusing refund forcing for replacement (millian cases) ^Closed

Dear sir, .i have orderded a phone cover from millian cases website for rs. ***. Cover quality was so poor so i had to teturn it. I dont like any of product available at ur site. So why are u forcing us to for excahge that too ...

Apr 06, 2023 by rajin verma

3 ARTICLES MISSING FROM PACKAGE (PUMA) ^Closed

Sir, I have placed an order on https://in.puma.com on **/**/****. My order number was *********. They assigned the xpressbees to deliver the shipment. The tracking number of the shipment was **************. * (Four) items were supposed to ...

Apr 06, 2023 by MUEEN SHAH

Money not transfered in my betway account (BetWay sports ) ^Closed

I have added **** rs through UPI in my betway account its been * days now my payment is debited from my account but its not credited in my betway account yet... please help me to fix it asap...

Apr 04, 2023 by Rishi Jain

Lodging Complaint Against Flipkart IDFC Bank against amount not adjusted with Bill generated (Flipkart, IDFC Bank) ^Closed

By mistake I have made payment amount Rs-****/- to Flipkart pay later Service loan department initiated by IDFC First bank on dt.**-**-**. After complaining to IDFC they told me they will refund my money but at last they told your flipkart du...

Apr 03, 2023 by Divya Roy

Cheating of stolen money in the guise of air tickets booking (varafi.com) ^Closed

I have booked two air tickets from Banglore to Visakhapatnam on *.*.**** scheduled to travel on **.*.**.on **.*.** I received a phone call from varafi by phone my booked tickets were aborted and the mone would be refunded with in *-*days but th...

Apr 01, 2023 by Kudaka Nageswararao

Refundexchange (Flipkart) ^Closed

respected sir, I am asmit kushwaha. I am requesting flipkart company to exchange my damaged product...

Mar 29, 2023 by asmit kushwaha

Received wrong product (Kristel bra) ^Closed

I have order wireless supportive bra form Kristel bra but received two leggings and one cream ...

Mar 25, 2023 by Monal balyan

Package Not Delivered (inkmesilly.com ) ^Closed

I ordered this package on ** March and it should have arrived by *-* days from order. It was from inkmesilly.com and i have already paid *** Rupees for it. It has been * weeks already and I am yet to receive the package. The contact number in...

Mar 25, 2023 by Aadhil Hisham

Return of airpods (Reliance Digital) ^Closed

The store engineer has asked me to contact reliance and told me to play mail mail with them. See the product was not delivered right. Why are u playing cheap things. I also visted apple they also told me to contact reliance as it also happened ...

Mar 24, 2023 by Sahib payal

They are not refunding money (Adidas ) ^Closed

I have ordered a tshirt on *th March ****, received on *th March **** and they filed return on same day. I returned the item on **th March **** and it got returned to their warehouse successfully on ** March **** and i filled online bank detail...

Mar 23, 2023 by Lalit Sharma

Croma excitative hrast me and take my watch (Croma A Tata Product ) ^Closed

Croma Excitative Hrast me and take my watch and I paid my bill please help me to get return or refund And I want Companion ...

Mar 23, 2023 by Shivraj Pande

Not taking pickup for return of mobile due to overheating problem and not refunding (Flipkart) ^Closed

Flipkart is not taking pickup of my even my return is approved by their technician visit for camera and overheating problem in mobile. They are delaying picking and also not refunding me. Return approved on ** march. they have given me time of...

Mar 22, 2023 by VINAY PRAKASH VERMA

Package not delivered (My Recharge Ayurveda ) ^Closed

Dear [Professional Courier Team], I am writing to express my extreme disappointment and frustration with your courier services. I sent a package on **-**-****, with tracking number KNL******, which was expected to be delivered within *-* bus...

Mar 22, 2023 by Thakur Vikram Singh

Amount of returned article not refunded (Flipkart) ^Closed

Even though the item had been collected on **th March ****, the amount had not been refunded....

Mar 22, 2023 by Pawan Dhawan

Return cancelled for no reason (Flipkart) ^Closed

return cancelled for no reason Order ID - OD****************** Please let me know why return pickup is not getting done?? I called your courier partner * to * times and requested him to come by *PM and last time i called him around *:** pm and...

Mar 20, 2023 by Pawan gulati