ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package Delivered but installation is not completed (Flipkart) ^Open

I have ordered an Air Conditioner from Flipkart and got it delivered on ** April'** , As soon as the product got delivered, they mentioned installation is going to be completed on ** April'**. So we have waited till * days for the installation ...

Apr 07, 2021 by Sailesh Majeti

Refund not received (Amazon India) ^Open

This is in reference to an item returned on ** January ****, worth Rs. **,*** only, with Order number: ***-*******-*******. From Amazon India, Aloha headphones No refund has been made yet despite complaining for * months....

Apr 07, 2021 by Rakshita Chaudhary

Not taking back the item No return policy (Everyday Bazaar 2 0) ^Open

Purchased kneepads for Rs****. After receiving them, I noticed they wouldn't fit me. Then checked for the return policy. Surprisingly, no phone number to contact on the website, FB page. Even they are very clever in avoiding the sender details ...

Apr 07, 2021 by Praveen Kalla

Received soap bar instead of replacement EarPods (Mivi) ^Open

I had purchased Mivi duopods **. For some reason, the left speaker stopped working after two months. I raised warranty support and the product was promptly picked up in the next one week. After about another week, i was the testing is complete ...

Apr 07, 2021 by Gaurav Goyal

Order No confirmed and payment made but not yet delivered (tamplestar myshopify com) ^Open

Order of night suit was made on this website on *th Jan, **** which was advertised on Instagram. Kindly either send us the product or refund is the amount. It's my hard earned money. We struggle for every pie and earn . Don't cheat us and be fr...

Apr 07, 2021 by Karuna K

Return Done please issue the refund in urgent basis (Ptron earbuds) ^Open

Order I'd PT****** Amount rs *** Issue the refund in bank account return is done I m attaching the screenshot of AWB number and tracking number ACCOUNT NAME Sunil Shivalkar IFSC CODE TJSB******* ACCOUNT NUMBER *************** ...

Apr 06, 2021 by Bhimarao Tayde

Withheld my account (Match On Sports) ^Open

My account is not getting verified even after several tries? After submitting the document,it doesn't show any further processing of verification or anything else. Apart from this I have been regular user of this app for past many years ,this...

Apr 06, 2021 by SHIV SHAMBHU CHOUDHARY

Missing Item from order (Amazon) ^Open

I have ordered a Dell Triple Video Docking Station from Amazon on **th March **** with ORDER # ***-*******-*******. The product got delivered on *st April and when I opened the outer package, inner original product box seal already tampered...

Apr 06, 2021 by Sree Harsha Akella

Refund not issued for Order (Amazon Prime) ^Open

The issue that I have experienced was: Order was supposed to be delivered on **Mar. There was literally no response/update though the order was never delivered till date. Amazon.in Does not allow order to be cancelled due to technical issues. T...

Apr 06, 2021 by Satish Kumar

I want refund because I don t want their service (edwisor com) ^Open

I have taken admission to EDWISOR for data science course but after * month I don't want to do that course and wanted my money back but they are not giving my money back. But they giving just * reason that it is not in our refund policy. But th...

Apr 06, 2021 by Narendra S Kadam

Malpractice by lenovo and lenovo authorized personnel (Lenovo (INDIA) Private Limited) ^Open

I brought a lenovo Ideapad laptop in December ****. It unexpectedly crashed in October **** while it was still covered under warranty. I reached out to lenovo customer care for a possible solution. After resetting and reinstalling the OS multip...

Apr 06, 2021 by Rijo Joy

Took 1 year for the refund (ZoomCar) ^Open

Hi they took * year to process the refund. I want to sue for compensation....

Apr 05, 2021 by Neeraj Raj

Services not offered and duped (EVENTUROS LOYAL SERVICES PVT LTD ) ^Open

Hi Team, we (me and my wife) I am sharing my worst experience with this company – One day a girl from EVENTUROS LOYAL SERVICES PVT. LTD meet me in a mall of Vashi and told me that we have guaranteed gifts then you need to give your number,...

Apr 05, 2021 by Santosh Baliram Tayade

Pan card correction not received (PANIND) ^Open

Applied for pan card correction dated **-**-**** but till noe not yet received...

Apr 05, 2021 by Vijayakumaran

Wrong products delivered (Resham dhaga ethnic door) ^Open

This is an absolutely pathetic store and they have an Instagram handle too. The products are or very bad quality and the stitching is pathetic. They don’t reply to emails, respond to dms. Actually all the designs on the insta page is from an ...

Apr 05, 2021 by Ayesha rehman

Order Not received (Tees lion) ^Open

Order Not received against the order #25189 amount paid through online ...

Apr 05, 2021 by Raju

Product not delivered since jan 2019 (Solo luxury ) ^Open

I ordered gucci shoes with solo luxury.in in jan **** which I haven't got it till now, the owner MR Yogesh mordani just gives false words making the fool out of people by just making false words and promises and not delivering the product , I d...

Apr 05, 2021 by JAIDEEP SHARMA

Job vacancy (Yash raj films) ^Open

Money ...

Apr 05, 2021 by Anand jadhav

Money debited but order not placed (Meesho App) ^Open

I order a kurti from meesho.Mode of payment was paytm. My money got deducted but order was not placed.i call to their call centre several times but they are not able to resolve my problem....

Apr 05, 2021 by Ritika

Misleading product (Fabric zones) ^Open

I have ordered a dress from fabric zone for **** which is not at all good and asked for refund. They said they will check and let me know. Now they don't respond to my calls and messages. I need my refund back even though it is ****. This is wh...

Apr 05, 2021 by Nazia Sheik

Package not delivered (Fashchic 15) ^Closed

I have ordered since **/**/**** one huddie . Till now I have not received it . They have no customer care number and no reply to my messages . They even restricted to comment on there products post . They look to be fake ....

Mar 11, 2021 by Manveen Kaur

Package nt delivered (Teeslion) ^Closed

Already paid for the order and order not recieved it's been * weeks...

Mar 11, 2021 by John johnson

Purchased a PD Lifestyle elite gaming chair onnot yet delivered (Pd lifestyle elite gaming chair ) ^Closed

I have purchased a PD Lifestyle elite gaming chair on **/**/**** after seeing the advertisement on Facebook. Please let me know when it will be delivered to my address in Patiala, Punjab. It's been * days after the purchase and now I am getting...

Mar 11, 2021 by Neloy Kumar Chakroborty

Package not delivered (Myntrafab in) ^Closed

I placed on order on *th of March from mytrafab. I ordered dry fruits but unfortunately i never received any shipping confirmation neither they refunded the money. On clicking the link it now redirected my to shopcluze.in. i received advertise...

Mar 11, 2021 by Abrar

Order not delivered (Elite Gaming Chair PD life style) ^Closed

I have ordered Elite Gaming chair on *rd march ****, Order # ***** for Rs.***.**. Amount is deducted from my account and i didnt receive any mail for tracking after placing the order. I am frusted in tracking my order. Kindly do the needfull to...

Mar 11, 2021 by Selvam Arumugam

Package not delivered ( com ) ^Closed

I had placed an order on December ** and the order had not been delivered. ...

Mar 11, 2021 by Aachal Sharma

Fraud ( administrator) ^Closed

One of the employee name Dinesh called me for the job of HDFC verification job. He called me at her office in Carol bagh near, shahi pg and then one of the girl has taken my interview and she asked me for the money Rupes **** and I give it to h...

Mar 11, 2021 by Md Danish

Myntrafab orders are not delivered (MYNTRAFAB DRYFRUIT) ^Closed

I ordered dry fruits in the myntrafab but still not yet received my products, Please help me to get the refund. ...

Mar 11, 2021 by Mariganesan

Cheating of TATA Motors (Tata Motors And Dealer Derik Motors) ^Closed

I bought a TATA Tiago Car on **.**.**** from TATA dealership M/S Derik Motors, Trivandrum. The vehicle was break down on the way to Kottayam on **.**.**** due to an unknown reason which the company cannot find out so far. Its found that they ca...

Mar 11, 2021 by Kumardas RS

Cannot track the product (Wenzye) ^Closed

I ordered a combo of suits from wenzye because i got tempted by the multiple ads which i recieved on facebook. I did not get any order tracking id or the order confirmation on my phone or e mail. I have sent them * mails but they chose not to r...

Mar 11, 2021 by Priyanka

Product no replace yet (mivi collar 2 neck band) ^Closed

I have order collar * in feb and its was not working and return it on **th Feb, they receive parcel on **th Feb,today is **th March still they're saying that product is in under testing process and there's no confirmation that when I will get t...

Mar 11, 2021 by Anita

Priya Choudhary cheated a customer by taking full advance payment and send a completely damaged prod (Ramya Company ) ^Closed

I had ordered a product from Ramya couture on instagram, she asked me for full advance payment and promised to deliver the product. After * days i received a fully damaged piece. When i asked for the refund she did not pay back and blocked me f...

Mar 11, 2021 by TAnshika Bansal

Package of 3 gaming chairs not delivered (Pblifestyle My Shopify com) ^Closed

I purchased three chairs on **th February at ~*.**AM and paid Rs ****.** via razor.pay@sbi with UPI ID ************ from bdbasantmamc@oksbi , my google pay ID. No follow up tracking done and package not received yet....

Mar 11, 2021 by Basant Kumar Dubey

Package not delivered (Myntrafab in) ^Closed

Sir I have ordered almonds * kg and Omani dates * kg on last Friday still I didn't get any response from them and delivery too. Please help me to get my money back ....

Mar 11, 2021 by Ashwath

Teeslion order not delivered (Teeslion com ) ^Closed

I had order shirt through facebook ad. but after the payment there is no tracking or confirmation mail regarding the delivery date or tracking No. etc. ...

Mar 11, 2021 by MANOHAR pawar

Wrong product delivered (Kurti bazaar Jaipur ) ^Closed

Customer not received the product which she ordered.....'my two customers are not satisfied... wrong product delivery pls mention pic which meesho want to deliver or pls mention on pic the product may vary .... pls double check the product befo...

Mar 11, 2021 by Jaimini kherajani

Items not delivered (Sellshop in) ^Closed

I had ordered few items from sellshop.in * months back but haven’t received any updates. Sent multiple emails but no response. If anyone has faced anything similar, please help....

Mar 11, 2021 by Vin

Paytm return request got rejected (Anjali Electronics Private Limited) ^Closed

Hello, i have placed n order via paytm mall. It got delivered and the product was tampered and it was not working and i placed a return request on the same date when the product got delivered but the next day my return request got rejected. I...

Mar 11, 2021 by Tejesh

Package not delivered (Lenskart) ^Closed

I ordered Vincent Chase eyeglasses with order ID:********** from lenskart on "*th March ****" worth **** rupees. They said my order is getting delivered earlier(** march) than the actual delivery date(** March ****). And I got a message from le...

Mar 11, 2021 by Narava Vishnu vardhan

Manufacturing Defect (Kamdhenu Agro Industries) ^Closed

Dear Sir, kindly check we have purchased Kamdhenu Thresher TRC ** (Krushi Yantra) on dated **--**-**** from Shivpratap Agro tech Farmers Producer Company Limited Vita on Name Jagannath Jadhav but due manufacturing defect in machine holder ...

Mar 11, 2021 by Jagannath Bhimrao Jadhav