How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Complaint Regarding Soleplay Shoes (soleplay) Open
Hi, I purchased soleplay shoes from Tatacliq website on ** sept **** having Order ID: *********. Within ** days of use after * months of purchase it starts coming out and the upper layer starts shredding. This is not the first time I am facin...
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Denying my refund amount (Tatacliq) Open
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Feb 27, 2023 by Aditi Dhage
Ajio Order Cancellations (Ajio) Open
my recent experience with order cancellations. I have placed several orders on your Ajio in the past few weeks, and unfortunately, all of them have been cancelled.They said this to me that due to unavoidable circumstances, we are forced to canc...
Feb 27, 2023 by Vamshi krishna
Wrong product delivered (Meesho) Open
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Money taken (okcoinbit) Open
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Feb 25, 2023 by Parminder Singh
Fraud for pencil packing job (Hindustan pencil pvt ltd ) Open
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Feb 24, 2023 by Sarmishtha
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Feb 24, 2023 by kishor kumar vunna
I will go wherever i have to go against flipkart for my rights (Flipkart Big Billion Days Sale) Closed
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Sep 30, 2022 by SUJIT VERMA
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.H(G +M*?*>*M *G *KK > .K,>* *@&> *G?( *.G *@? * *?*M>*M? *M*K,M*. *H * *?*M( (*@ * **G *H...
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Sep 25, 2022 by Gaurav Kumar Choudhary
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Sep 21, 2022 by Gurwinder Singh
I m a seller on meesho and customer has returned wrong product and meesho denies to give claim (Meesho) Closed
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Sep 21, 2022 by RAAM VIGNESH MV
Fraud with me (Flipkart) Closed
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Sep 20, 2022 by Rajput kuldeep singh
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Sep 20, 2022 by Amit Kadian
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Sep 17, 2022 by Ravi prakash
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Sep 16, 2022 by Suraj dev
How to file a complaint against Company?
"Thank you Voxya Team for the quick action on my complaint. Due to the legal notice, Kurlon has replaced the mattress with a new one. Hope this will be of a better quality!"
Complaint filed against: Kurlon Mattress