E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.
Damaged product delivered (Pepperfry) Open
Damaged product delivered by Pepperfry on **/**/****. I had raised the return request on **/**/**** since then no action has been taken by pepperfry. Please find attached invoice for evidence. ORDER ID: *********...
Jul 30, 2019 by Thangaperumal Nadar
Duplicate product received (Ebazee) Open
Saw the *+* free offer sale of Mi Band * Ebazee on FB. Placed order online and received the delivery which is a fake product. It shows M* Band and the quality is worst to the core. It is like a plastic watch we buy in village festivals with bas...
Jul 30, 2019 by Karthikeyan R
Package not delivered (Shopeyard.com) Closed
I placed an order on https://www.shopeyard.com on the date of **/**/**** since from the payment made as of order placed. Still, the shipment has not been taken place by the supplier as per the information is given on the website. Hence there we...
Jul 29, 2019 by Bharath Kumar
Fake parcel received (My Club Factory) Open
I had ordered a HONORLITE smartphone. My order confirmation number is MCT***** dated **/*/**. Shipment number is ************* dated **/*/**. On opening the parcel I found old and used shirts. What is this? ...
Jul 29, 2019 by Gogineni. Sekhar
Not delivered order or not refunded (Pepperfry furniture) Open
I ordered two items *) Boom High Back Ergonomic Chair in Black Colour by Emperor * No *) Max High Back Ergonomic Chair in Black Colour by SGS Industries * No. by paying Rs. *****/- on the full advance on **/**/****. I ordered these materia...
Jul 29, 2019 by NATARAJA G L
Huge price drop within 5 days / Not allowing return refund and reordering (Flipkart) Open
I would like to refute against the Flipkart's policy on return /refund/exchange and/or price match way of working. In my case, I purchased an AC priced at **,*** on **/**/**** and by the time it got delivered to me. When it was about to be inst...
Jul 29, 2019 by Chatrabhuj Hinsu
Flipkart delivered me a discarded product and making replacement (Flipkart) Open
I ordered a Redmi note * Pro from Flipkart. No apps open with the phone and there is a scratch on the screen. Mailed Flipkart many times. They seem to like playing with me for ** days. They sent a software engineer to confirm it even he confirm...
Jul 29, 2019 by Abinash Mishra
Advance paid against Atom Ice cream machine (Hoppershine Industries Pvt. Ltd.) Open
I have paid an advance of Rs **,*** to Hoppershine on **th April against which they have confirmed that dispatch will be on **th May ** without fail. Since that time they are running away from supply and refuse to take the call. Whenever I have...
Jul 29, 2019 by Rakesh sharma
Product or refund not received (LT online ) Open
I have purchased canon LBP *** printer online from lt online store and paid *****.** through my credit card. After ** days my product is not dispatched. I called customer care they said that the product is not in stock. I requested them to refu...
Jul 29, 2019 by Abdurrahman Ansari
Order not delivered (Case it up india ) Open
I have ordered India cricket team jersey on July'** the first week. The product wasn't delivered as of now. As per there policy, they confirmed that shipment details will be provided within ** to ** working days. I have no update as of now....
Jul 29, 2019 by Ragavendran Babu
Fake product received (Thebestwatches.in) Open
Please look into the matter the details attached below. I am also linking a page where you can find complaints from other people for the same. https://www.complaintlists.com/tag/thebestwatches-in/ Regarding order from Thebestwatches.in. Order ...
Jul 29, 2019 by Arpit Rajawat
Not picking call after delivery (Stylediwane.com) Open
I ordered a peach ethnic dress for my fiancee for our Roka function but the dress they sent is totally different from what they sent and now they are not picking calls either replying on Whatsapp. Please help....
Jul 29, 2019 by AYUSH KHANDELWAL
Used defective different product (Globus Stores) Open
I have ordered * jeans from Globus store. Total cost was **** but I received one same jeans which one I ordered but another * was different used size was also not the same. Immediately I called customer care and tell the details and mail the di...
Jul 29, 2019 by Rifat fatima
Different phone received (Amazon India) Open
I have ordered one plus * Pro but there was a different used phone in the box. When I immediately called amazon they told me to wait for * days but they took * days to revert and said they can't do anything. Seriously? My **k is at stake here a...
Jul 29, 2019 by Rahul Sardana
Order cancelled by delivery boy (Snapdeal Online Shopping ) Open
I ordered some watches from Snapdeal but without my permission, the delivery boy cancels the order claiming that I refused but I did not....
Jul 29, 2019 by Annie Bhuriya
Mobile not delivered (Dealsstuff.com) Open
I have ordered a mobile Redmi Note Pro worth Rs ****/- on **-**-**** at *:** pm. Later the site not accepting my user credentials to login and I did not get any info regarding my order status. Please do the needful....
Jul 29, 2019 by NIKHILESHWAR ENJAMOORI
Another product received (Ezeedeal.in) Open
I ordered a kripton cell phone and I paid for that in advance but I got another Chinese cell phone. Please help....
Jul 28, 2019 by CHANDAN SONI
Amount not refund (Amazon.in) Open
I order an item from Amazon worth Rs **** and paid the amount in prepaid using my Credit card. After my order confirmation, I received a cashback of Rs **** in my amazon pay account before my product gets to deliver. I received a mail that prod...
Jul 28, 2019 by Avinash Kumar Pandey
Office table not delivered (Royal Oak Furnitures) Open
We have ordered our office furniture on *th July ****. The store has promised furniture will be delivered in ** days but when we call centre for delivery they said it will be delivered by *th August. After so many requests they delivered on **t...
Jul 28, 2019 by Pink bird Holidays
Wrong and cheap product sent (Peachmode.com) Open
I have purchased a salwar suit from an online site Peachmode.com. The product which I received is not good and very poor in quality. Even the length of clothes (dupatta) is not * meters. I requested them several times for its replacement or re...
Jul 28, 2019 by Leena gadre
