ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refunded money goes to wallet instead of source payment mode (Ondoor) ^Open

This is the reply i got from Ondoor Dear Customer, With regard to refund amount of Rs ***, it is updated in Ondoor Wallet on date **-**-****. Your request to transfer it in original source payment is not possible. Facility of updating amount...

Jul 09, 2020 by Aakash Koshta

Broadband connection is not working (GTPL) ^Open

Broadband connection is not working properly from morning....

Jul 09, 2020 by ANILKUMAR RAVAL

Flipkart Flipkart delivered me damaged product and on placing the replacement request they are can (Flipkart) ^Open

I had ordered Samsung *.* kg with Monsoon Feature Fully Automatic Top Load Grey which was delivered on ** June ****. As the inside tub of machine was broken it, we requested to return it on **th June **** and Flipkart agreed to replace it a...

Jul 09, 2020 by shubham agrahari

Damaged Product Received (Myntra) ^Open

I placed an order for a 'Carlton London Sequined flats' on **th June, I got the product delivered on **th June. The product doesn't have original packaging (Brand Tag & Box) & flats were having scratches, so I decided to return the product with...

Jul 09, 2020 by Priyanka Singh

Return on refund Replacement decline and delivery boy was drunk no action taken even after complai (Amazon India) ^Open

I ordered pigeon induction on **th June which delivered on **th June and it was damaged. I placed replacement within * hour. On *nd July delivery declined to replace although he was having my replacement order then I asked him the reason he cal...

Jul 09, 2020 by Anand Gupta

Ordered Sandals from Fake Site (https www keenfootwearindia co in) ^Open

I Wanted to Order Shoes from Keen Brand and i saw Indian site as below https://www.keenfootwearindia.co.in/ i logged in and ordered * sandals with order number # **b***-*** Order was placed and amount was debited but i did not recieve any f...

Jul 09, 2020 by Akhtar Inamdar

Package not delivered (Live your own style LYOS ) ^Open

Placed an order for resistance band for exercise through an instagram advertisement at a low price of ***. It has been * days since the order and still haven’t heard from them regarding delivery. After reading so many complaints against that ...

Jul 09, 2020 by Abhay Gangwar

Fake Product (Womensshop in) ^Open

I have ordered for lehenga choli but I received cheap saree, I paid **** for it so i need a refund. Order number ****. Please help me out....

Jul 09, 2020 by Shruti Ambalagi

Wrong item delivered (Fb marketplace) ^Open

I ordered for ikkat gown, mom daughter combo on *rd July. I received the package on *th July. But what I recieved was totally different from what i ordered. Looks like, The seller has blocked me and i could not see the listing or chat with her....

Jul 09, 2020 by Sindhu Bharathi

Package not delivered (Club Factory App) ^Open

My name: faiz Shariff from bangalore My track no - *********** I have order jacket in CLUB FACTORY but ur delivery man has delivered my order to another person and even he is not receiving my call so sir plz help me to get my order to me...

Jul 09, 2020 by Faiz Shariff

Refund not received (Myntra) ^Open

I have purchased the product from myntra on ** Jan **** and i had cancelled the product on ** Jan ****, but i have talked many times but i didn't got the refund and one more order on ** jun **** , that also i didn't got the refund. Amount- Rs....

Jul 09, 2020 by PRIYANKA SAHA

Wrong details mentioned demanding money and sending level notice (Colive) ^Open

I did vacate in the month of March and there was some issue with raising ticket for notice period and sales man Arun spoke and sorted it ,later in the month of April again made sure with property manager Takendra that checkout is done.Rent was ...

Jul 09, 2020 by savitha v

Did not get my refund back (Club Factory App) ^Open

I have ordered a ring light of cost **** from club factory before it was banned but now i can't track for my order and they directly send me message that my ordered has been cancelled and didn't tell about refund . Send me feedback that I will ...

Jul 09, 2020 by Janhavi Bandekar

Package not delivered (Keveshop) ^Open

I had ordered shirts from this site after seeing an add on Instagram. Even after *months since the order, i haven't received my order. Nor are there any contact details or any return policy. Clearly this is a fraud....

Jul 09, 2020 by Ravinder singh

Package Cancellation and no refund (Stylofebric in) ^Open

I placed an order on stylofebric.in on *th July **** and when I called their customer care they said the order has been cancelled and when i asked for refund,ere asking for card number and cvv. Order number - *****...

Jul 09, 2020 by Pratika Agarwalla

TOUCHLCDHOUSE COM FRAUDLENT COMPANY (Touch Lcd House ) ^Open

IM PURCHASED A ( SAMSUNG A**s AMOLED ORGINAL BLACK COMBO ) PURCHASE DATE : **/**/**** ORDER NO : ***** AMOUNT OF RUPEES : Rs - **** /- THEY STILL NOT SHIPPED & NOT DELIVERED STILL THEY TOLD ME AFTER OREDR PLACE ** HRS SHIP THE PRODUCT LOTS OF T...

Jul 09, 2020 by SHAIK GHOUSE MODDIN

Wrong delivery (suktams in) ^Open

received wrong lingerie set, wrong colour, wrong design , wrong size. they website doesn't have any phone number or customer service for replacement. they also have given a wrong email id for contacting them. ...

Jul 09, 2020 by sarah tabassum

Return request cancelled after a month (Flipkart) ^Open

i ordered an iron table and got it delivered to me on *th june ****. As it was broken i immediately put the return request for the same on *th june ****.it showed return request accepted. since then the date went on shifting and on *rd july *...

Jul 09, 2020 by samridhi tiwari

Wrong Product Delivered (Sultan in) ^Open

Suktam.in is a women apparel company. I ordered a product and made it COD. They delivered the wrong product and also they don’t have anything updated on my account, neither do have a customer care number....

Jul 09, 2020 by Divyanshi Malhotra

Package not delivered (LYOS Live your own style ) ^Open

I have ordered resistance band from this website and have confirmation from their end as well. Expected delivery date was June last but still no update from thier end. I enquired via mail too but no response. Please help. ...

Jul 09, 2020 by Mirza Tarique Hussain

Package not Dispatched after (Nursery live) ^Closed

Ordered plant seeds from Nursery Live on March **st. Even after **days there is no dispatch. Customer care gives a standard response that package is ready, but no further details about dispatch. If I ask them to cancel the order and refund sinc...

Jun 18, 2020 by Chetan Sameer reddy

Sell of duplicate phones or other items (EZEEPHONES com) ^Closed

Sir, I have purchased a online mobile phones Krypton X* Pro in Rs. ****.** on ** Jun Monday at **** am on Pincode- ****** but the company have sent me a show piece phone of Phinoy Mobile P*** modal, which is used only for display dummy mobile....

Jun 18, 2020 by Udayveer

Products Delivery not received nd not contact no (LOYS Live Own Your Style ) ^Closed

Hi Jiten, thanks for your purchase of Rs. ***.** from liveownstyle! We'll notify you when it ships. View order (#****): https://liveyourownstyle.co.in/***********/orders/**f*c*****f***b*******d*e*****f*/authenticate?key=****d*a***f**b*c**f*b*f*...

Jun 18, 2020 by Jitendra Shah

Package not deliver (Pakkr In) ^Closed

***** SOMNATH BISWAS Processing ₹*,***.** ** Feb **** Last updated on **th February ****, *** days over still not get the product or full money back, Also send mail *days ago but no reply....

Jun 18, 2020 by Somnath biswas

Wrong wall mount bracket supplied with our new tv (Samsung) ^Closed

We purchesed a new ** inches Samsung TV for ** k . When the person arrived to mount it , he opened the sealed box and found wrong sized wall mount brackets . Since then we have been calling customer care to replace the brackets , but in vain . ...

Jun 18, 2020 by Abhilash Saladi

Not shipped nor delivered (Covers deal) ^Closed

I ordered a cover for my apple * plus , they said they will deliver in * days , and said that they will send tracking information later , neither my item was ever shipped , neither I got any tracking details, it’s very unprofessional to promi...

Jun 18, 2020 by Saumya tiwari

Book is not delivered (Book window) ^Closed

I ordered a book which is price *** ..... on dated **/**/**** website of www.bookwindow.in but not delivered my book...even not send details related to tracking id... Not respose positively when it will be delivered ....not picked up phoneca...

Jun 18, 2020 by DEVENDRA KHOKHAR

Product not delivered (Tatacliq) ^Closed

I ordered Bajaj cooler **lit delivery date ** June still not getting my order...

Jun 18, 2020 by Priyanka

Package not delivered yet (Nurserylive.com) ^Closed

Expected delivery date was on *th of june but i have not received yer...

Jun 18, 2020 by Apoorba Aparoopa

Fake product delivered (Elite Lifestyle ) ^Closed

I had placed order of Montblanc pen worth **K. I was given **% off and then was asked to pay **% advance. I did pay an amount of ****. I received the parcel today but it’s fake. I want to file a legal complaint how can I do. ...

Jun 18, 2020 by Gaurang M Agarwal

Package not delivered (Liveyourownstyle ) ^Closed

I haven't recieved any message or tracking of my product. I also did mail to company but got no response from it. Help me asap....

Jun 18, 2020 by Kushang Patel

Raincoat is damaged (Kay Sons (INDIA) Private Limited) ^Closed

I had purchase * raincoat from Kholvadwala, Bhagal, Surat. Details of purchase is like * mens raincot each having *** price, * overcoat having price ****. One men's raincoat is damaged from collar and overcoat is damaged from underarms....

Jun 18, 2020 by Sagar sukhiyaji

Uc not credited (Midas buy) ^Closed

I have bought an uc for Rs.** from Midasbuy but the uc is not credited in my pubg account ...

Jun 18, 2020 by Ramsai

Fake order recieved (Crazzy sell) ^Closed

My name is niyamat bhai from near police station bhavanpura baseri dist.dholpur rajasthan (******). i have recieved fake products in crazzy sell ...

Jun 18, 2020 by Niyamat Bhai

Selling at more Than MRP Price (Malliga Agencies) ^Closed

I purchased CRI Submersible Pump (Model: Genie - CRI*R- *E/**) on **th June, **** from Malliga Agencies - Chennai (Mobile Number: **********). Actual MRP Price for this model is Rs ***** (Inclusive All taxes) only. But supplier Malliga Agencies...

Jun 18, 2020 by Ravi

BILL NOT ISSUED (FOUG COMMUNICATION) ^Closed

I Mr. ARIJIT DAS, PURCHASED A SAMSUNG MAKE MOBILE, MODEL SAMSUNG GALAXY-M**S *** GB VERSION HAVING SERIAL NUMBER RZ*N**SF**Y , ( IMEI NUMBER : ******/**/******/* & ******/**/******/*) FROM FOUG COMMUNICATION ON **/**/**** AT **:** PM VIDE SWIPI...

Jun 18, 2020 by ARIJIT DAS

Fake Montblanc pens (Montblanc India Retail Private Limited) ^Closed

I wanted to order a Montblanc pen as a birthday gift for my wife. I came across the website http://montblancindia.co/ on May *nd and thought it is a genuine Montblanc website. I was quickly contacted by someone from the company over a phone cal...

Jun 18, 2020 by Hridesh Kedia

Product not delivered (Noushis shop) ^Closed

I ordered one jio wifi divice from jt store and I paid full amount **** throw my credit card. I got one message from jt store (order no : ********)dated **/**/****.but product not received. ...

Jun 18, 2020 by Nousher A M

Wrong product delivered (Ladiessstyle in) ^Closed

I have ordered a kurta suit set on **th May ****. I received the product today and it is no where related to the product I ordered. I have mailed them multiple times but I did not get proper response. All I got was an automated email. ...

Jun 18, 2020 by Abinaya S

Package not delivered (Fixchase Com) ^Closed

I ordered hudda beauty power matte lipstick and huda beauty faux filter and its been *-* months i havent received my order nor they mail me even.My order number is ********RP. Kindly help.there website is also fake....

Jun 18, 2020 by Zeenat