ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refurbished phone received instead of new one (Amazon.in) ^Open

I ordered a brand new mobile phone (blackberry classic black) but recieved a renewed or refurbished one that too with a local charger and headset was not of that classic model on ** jan ****. Immediately after knowing this i contacted amazon cu...

Jan 31, 2020 by Kuldeep singh

Wrong phone delivered (Sr Stores) ^Open

I ordered for a new oneplus*T pro phone from this seller by looking at his advertisement on olx. He sent the package on cash on delivery basis charging Rs.*** in advance for delivery. after I received the package some duplicate old iPhone is in...

Jan 31, 2020 by Abhinav anand

Cashback NOT Received (Quikr bazaar) ^Open

Ad ID: ********* FRAUD AND CHEATING BY PARTHA SARATHI - Ad ID: ********* Hello Voxya/Quikr Management/ Mr. Pranay, This is related to the Ad Id mentioned in this complaint. Regarding this Ad, there was a cashback commitment from Mr. Partha ...

Jan 31, 2020 by Subhodeep Ganguly

Package not delivered (Nykaa ) ^Open

The complaint is regarding my order number :NYK-********-*******. It was showing delivered by some blue dart guy on **th Jan **** at *.** pm and is received by some person who doesn't even exists in my Appartment. I tried to raise a concern the...

Jan 31, 2020 by Neethu Aziz

Wrong jacket delivered (Myntra) ^Open

I ordered a Puma women jacket on **th of Jan **** worth INR **** , and i received Myntra package on **th Jan ****. However After opening the packet i found a used fake bad quality Armani jacket that was enclosed in a transparent puma packet wi...

Jan 31, 2020 by Pooja Tripathi

Amount paid online but no confirmation (Sugdeal.com) ^Open

I ordered vivo v** mobile today and paid money online but there is no confirmation message is received although **** of amontillado is already transferred online via google pay...

Jan 31, 2020 by Nagarathna Shivakumar

Amount not refunded (Amazon Pay) ^Open

I have order some medcine by net meds Using amazon pay on ** dec**** . Order was canceled due to stock was not available.still my amount not refund Date-**/**/****...

Jan 31, 2020 by Mohit meherwal

Shoes not delivered (Fashion Pandaa) ^Open

I ordered shoes worth Rs *** from Watch-buy-love.com and ordered via Fashion Pandaa for which I haven't received any notification of dispatch or delivery....

Jan 30, 2020 by Siddharth

Pick up rescheduled when I asked to cancel it (Quikr) ^Open

I ordered a used metal bed from quikr on **nd January **** and I paid the total amount online. On **th January I received a call from the quikr employee who went to pick up the bed mentioning that the bed is in a defective condition and he aske...

Jan 30, 2020 by Pratik Pradhan

Blazer not delivered (Amazon.in) ^Open

I have order a Van Heusen Men's Notch Lapel Slim fit Blazer from Amzon.in, it i showing delivered but i have not recieved the product. i have complaint regarding this at the same time but their team is saying that at our end package has been de...

Jan 30, 2020 by Deepinder

Wrong shirt received (Shirtscombo.com) ^Open

Got poor quality and wrong size of shirts of different designs as ordered. No means of contact except Gmail id and I got cheap quality shirts with different colours. this is big fraud to customer.. pkrc ********** Order id ******* Referenc...

Jan 30, 2020 by Sachin vetkar

Wrong combo delivered (Noise) ^Open

I have ordered noise shots earbuds and noise smart watch combo.. but I have recieved wrong product. I want my money back...

Jan 30, 2020 by Nayana M

Returned order reshipped to me (Varanga) ^Open

I ordered a skirt , and did not like it so i returned it with Tags and everything . Later they failed it in quality check and shipped it back to me and now they are not refunding my money .This is the third time they have done this to me....

Jan 30, 2020 by Jaspreet kaur

Cancelled my order without my consent (Myntra) ^Open

I have once mistakenly while retunring a product selected myntra credit.now whenever I am trying to redeem my money very low quality products are arriving, **Jan **** I ordered while placing order it is showing the delivery time ** Jan ****. Ne...

Jan 30, 2020 by Shatabdi Chakraborty

Someone logs into my account and places an order (Tata Cliq) ^Open

Someone else logs into my Tata Cliq account and places an order for himself by using the Tata Cliq cash present in my account, the order is placed for Maharashtra whereas i am based in Karnataka. On complaining to Tata Cliq they have no othe...

Jan 30, 2020 by Anita

Cashback not received (Freekaamaal.com) ^Open

They get commission for customers purchase and further give cashback to customers. I had made some purchase through freekaamaaland get cashback of ****. But now they are not replying to mail. They have negative feedback on social media. There a...

Jan 30, 2020 by Chetan papneja

Order not delivered inspite of daily notifications (Dealshare) ^Open

I purchased some items on ** jan **** ,dealshare promise me they wil surely delivered all items in next * to * days .. today its ** jan aftr *-* days gone..even they didnt give me single order delivery..however bcz of offer i ordered from two m...

Jan 30, 2020 by Dr. Deepak Paliwal

Fake smartwatch received (Infrill.com) ^Open

I had ordered a *THOR * Dual Chipset Technology *G LTE Camera WIFI GPS AMOLED Smart Watch * from infrill.com. paid close to INR ****/- the watch shown was the original one, whereas receive a fake watch. I had file a request of return/refund bu...

Jan 30, 2020 by Shivani Sharma

Wrong saree received (Nallur saree) ^Open

Sen me wrong and cheap product ...

Jan 30, 2020 by Rita Singh hada

Recived defected earphone and power bank (Only valley) ^Open

Defected power bank and ear are recived. I want to refund my money . My order number is OV*****. ...

Jan 30, 2020 by Ankit Yadav

Exchange product not delivered yet (Brand factory online shopping ) ^Closed

Ts been ** days i have raised request for exchange. they picked up my product , but not delivered my exchange product yet when ever i spoke to them they asked me to wait * days more. for every day they are giving different delivery date. it i...

Jan 07, 2020 by Najmul Haque

Payment taken but order not delivered (Aldrado Mens shoes) ^Closed

I have ordered sport shoes from Aldrado Site on **th Dec’**. They gave me order number thru message. Till date neither I got my tracking number nor any product...

Jan 07, 2020 by Sudarshan Sharma

Defective Incomplete product received from Myntra (Myntra) ^Closed

I've bought a Louis phillipee suit from myntra which includes *Blazer *waist coat * trousers but I've received only one trouser and now myntra is saying that i have to return my package and place a fresh order. Now the product is not available ...

Jan 07, 2020 by Dhir

PACKAGE NOT DELIVERED (Aldrado) ^Closed

I PURCHASE SHOE ON ** DECEEMBER-**** AND PAYMENT TRANSFER ON SAME TIME TO RADHA CREATION REF NO-*********** BUT PACKAGE NOT DELIVER ...

Jan 07, 2020 by DADASAHEB PACHUPATE

Fake product delivered (Infrill. Com) ^Closed

I have ordered thor * dual chipset smart watch, order no : #****** on **/**/****, delivered fake or another product totally different order, which not even worth around ****₹, raised return request, launched complaint in their website, so any...

Jan 07, 2020 by Balaji Prasath S

Product not receive (Nike) ^Closed

Hav ordered on ** December till today I haven't receive any product and there is no customer care team so now I can't able to contact them pl help me to refund my **** rs for * pair of shoes...

Jan 07, 2020 by Punit goyal

Products not delivered (Amazon .in) ^Closed

Dear Amazon.. I thought unlike Snapdeal or someother..Amazon is so reputed and trustworthy.. But I lost my belief.. I purchased Bluetooth (Airdots -redmi)..with price of rupees ****.. I purchased it on *th Dec ****.Today date is * Jan ...

Jan 07, 2020 by Raju Macharla

Package Not Delivered (Aldrado Com) ^Closed

Fake site Order no ***** not delivered ,placed on ** December ****, but there is no reply from the site...

Jan 06, 2020 by Garima Arora

Clearly refuse to provide refund (Amazon .in) ^Closed

Hello sir , I booked Redmi Note * Pro on ** nov, which was delivered to me on ** nov, whose order id is ***-*******-*******. On ** November, this phone automatic switch off. Resetting it, I went back and after a while the same problem happened...

Jan 06, 2020 by Sagar sharma

Package not delivered (Caseitup.in) ^Closed

I ordered a bag on **th october **** from this website worth *** bucks. Already paid the order but they haven't delivered the product yet. It says **-** working days for delivery TAT. I have waited for all those days but still the product has n...

Jan 06, 2020 by Noman Khan

Package not delivered No update about the order (Vinay Fashions) ^Closed

I had ordered Sheesha Hot star volume * of Vinay Fashions from this Yaris Fashions on **th December. It was to be delivered on **st december. I even paid extra shipping charge of *** rs for Fedex. But i have been cheated. There is no update nor...

Jan 06, 2020 by Merlin jochan

Item not received yet (Aldrado) ^Closed

I have ordered and made payment on **rd Dec **** and received below msg. Hello Saurabh kumar, your order #***** with Aldrado has been dispatched and shall deliver to you shortly. Still not received any msg or confirmation....

Jan 06, 2020 by Saurabh kumar

Aldrado shoes app (Aldrado Radha Creation ) ^Closed

I purchased shoes , i pay amount by using net banking .but shoes not received yet,this is fake app, and its customer care are hackers. they hackers find out your bank detail and hack your bank account, be careful...

Jan 06, 2020 by Jyoti verma

Packege not delivered (Aldrado Com) ^Closed

I ordered *pairs shoes from this ALDRADO COM * week before.. And i got message your order accepted and delivered shortly.. After * week, there is no contact of this site and neither get any delivery.. What i am seeing that is fake company or ...

Jan 06, 2020 by Shyam sharma

Order not delivered (Aldrado) ^Closed

I ordered shoes from Aldrado.com on **rd December **** and received a text immediately that my order number is #***** and is placed. After *day on **th I received a text that my order has been dispatched and will be delivered to me shortly but...

Jan 06, 2020 by Manav Piplani

Smart TV purchased (Flipkart) ^Closed

Dear Sir / Madam, I am writing to you to raise an issue about: Computers and Consumer Electronics The issue that I have experienced was: The product which has been delivered is not upto my expectations and the confirmation of the same was...

Jan 06, 2020 by Vinay Singh

Package not delivered (aldrado com) ^Closed

I ordered shoes worth ₹*** from aldrado.com on **th December **** and after placing my order I came to know that there is order confirmation received via email. Also there is no any way to track my order. However, I waited for some days and t...

Jan 06, 2020 by Bunty Walia

Wrong item delivered (Thesilkee In) ^Closed

I ordered Fancy sky blue mono net lehenga choli from thesilkee.in But I received an old pair of jeans shirt instead of the lehenga. I tried contacting them but got no response. Please do something. ...

Jan 06, 2020 by Manisha Meena

Received Wrong Item want my Money Back (Myntra Design Pvt Ltd) ^Closed

After So many complains i received the exchange product.the product Again which i have received is totally different instead of calvin klien jeans i received jack & jones with price tag of calvin klien .On Myntra facebook messenger i posted th...

Jan 06, 2020 by Pushkar Singh

Not get refund (Flipkart) ^Closed

I ordered a tshirt of metronut from flipkart worth ***, delivered on **.**.**** on cash on delivery, and due to size issue it was returned on *.**.****. Then I get a message from flipkart that the amount will be refund with in * business d...

Jan 06, 2020 by Akshitha v p