ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

What refund not replacement of faulty product delivered by flipkart (Flipkart) ^Open

We want our money to be refunded. Below are reason listed for not the replacement bt the refund: *) We have purchased good brand AC from flipkart in the thought that there will no harassment if any problem will come as prime customer of fli...

May 03, 2022 by sangita singh

Refund from Byjus (Byjus) ^Open

Dear Sir We would like to mention here in utter despair that the learning program taken from BYJUS for my daughter Mudita Singh (ON * Nov-****) for ** years ( *th to **th ), was the biggest setback for my daughter's learning growth. But with...

May 03, 2022 by mukesh kumar singh

Package delivered with wrongs parts to assemble (Small boy toys company) ^Open

I have ordered SBT ***- BMW *X* Battery Jeep ride on in small boy toys and received the product, when i tried to assemble the product the wheels were not fitting into the shaft.,I tried contacting them through email they asked me contact via wh...

May 03, 2022 by Melwyn Thomas

I asked Dell to replace a part of my laptop which I purchased a month ago but they didn t came to re (Dell Technologies) ^Open

I purchased a Dell laptop (Inspiron ******) on *th March-**** and just after a month it's screen part causing problem while opening the laptop and I reported the issue to Dell on **-April-**** with all pictures of the product. they said they wi...

May 03, 2022 by Aditya Sharma

ChocoTown Fraud website (Chocotown in) ^Open

I have ordered Hershey's Nuggets Assortment Chocolate Family Pack, ***gm (Imported) X * Qty. on **th April. From then I see multiple attempts made by courier company and cancelled pickup. I tried reaching support on call and email id provided. ...

May 03, 2022 by Sreekiran

Fraud by New Kitchen Gallery Purulia (New Kitchen Gallery) ^Open

The New Kitchen Gallery tricked me to making Kutchina Modular Kitchen. Below are the points for which I feel cheated. *. Delivery was late - They promised to deliver by Sep **th and completed the job in November as they undertook another pr...

May 02, 2022 by Tushar Kanti

Delayed delivery and arrogant behavior (Reliance Digital) ^Open

Hello this is Dr bharath kumar...I have purchased lg *.*ton ac on **th April **** from near by reliance digital store .on a commitment basis of next day delivery before *pm by sales person hari and venu....but they failed to do so and delivered...

May 02, 2022 by Bharaththangellapally

Meesho Stratch Card won Fraud (Meesho App) ^Open

I reveiced stratch card from meesho where I won ** lakh ** thousand. After filling form for general details like name etc. I keep getting messages from the guy for deposits. The amount of deposits keep getting higher so I decided to cancel the ...

May 02, 2022 by Vatsala Jain

Overcharging by shiprocket for fake weight discrepancy (Bigfoot Retail Solution Pvt Ltd) ^Open

Bigfoot Retail Solution Pvt. Ltd. runs a Software as a Service (SaaS) platform called Shiprocket. Shiprocket is logisitics aggregator for ecoomerce merchants. My company regularly did multiple shipments per day using Shiprocket. We took deliv...

May 02, 2022 by Chirag Vikram Vora

Service not being provided (Lg Electronics India Pvt Ltd.) ^Open

I have opened complaint (RNP************) for refrigerator not cooling on April **,****. A so called engineer visited on **th and mentioned it needs gas charging and it will be done within * days. However after multiple calls a person visited o...

May 02, 2022 by Abhishek Sinha

Price surge after booking (Hyundai Motors India Limited) ^Open

We booked Grand I** Nios Asta Amt on ** April (Saturday) in the name of my husband Vivek Agarwal by paying the booking amount and submitting all relevant documents like identity card, address proof, salary slips (for availing corporate discount...

May 02, 2022 by Richa Saraf

No internet connection (COMWAY FIBER BROADBAND) ^Open

Since from last week internet is not working so many times I call him sending a mail still no response can u help...

May 02, 2022 by Lovepreet singh

Blocked me from Instagram after receiving payment (shoes hub) ^Open

I ordered a pair of shoes on Instagram from this site with insta id __shoes.hub__ They had prepaid policy. I paid full amount. After few days when I asked them for update they blocked my account. I tried to message on their whatsapp but they ...

May 02, 2022 by Chitranshi Tiwari

Inflated electricity bill (APDCL ASSAM) ^Open

Last ** months bill issued with meter status "running " and Bill status normal. However an inflated arrears bill for previous ** months ,is also included , which is made on meter and billing status as "Defective/not accessible/ estimated"...

May 01, 2022 by Nakesh ranjan nath

Product not delivered yet (Eassymall) ^Open

I want my money back Completely fake website I ordered the night vision car camera on ** April **** and yet I have not received my order. There is no option to call and for messaging they always showing we are offline. Order ID OID***** ...

May 01, 2022 by Sourav

Home interior is not completed from 3 months (Nobroker) ^Open

Civil work not completed as committed, wall tiles order **th picked up by team on **nd work on **th and then stop. Civil worker use bathroom of my flat without water passed stool in toilet all over dirty smell in flat unprofessional… Design...

May 01, 2022 by Anup Bele

DEFECTIVE PRODUCT OLA PRO (OLA ELECTRIC) ^Open

I am extremely disappointed with the service I've gotten at Ola *. Your Scooter is sub-standard at best. I haven't been able to charge my Ola S* Pro from Day * and despite requesting for support almost ** times now, no one has been able to fix...

May 01, 2022 by Gaurav Ganesh Jhawar

Wrong item delivered and no replacement available (Amazon) ^Open

I had ordered for LG ** inch monitor for work from home. I was in a zoom call when order came and provided OTP to my wife, who took the delivery. My wife carried the package to my room and to my horrors it was a fan. Orient fan to be precise. I...

May 01, 2022 by Prafful V H

Refund for article purchase worst quality (Modern Sahiba ) ^Open

I have purchased a Lehanga ftom Modern Sahiba for ₹***** , Modern Sahiba has store in Agra & they have FB page from which they also sell online . They have shown a lehanga on FB live & told that the lehanga is very heavy & nice , so made a p...

Apr 30, 2022 by Saru Jaiswal

Counterfeit goods received (Flipkart) ^Open

I ordered IFB Fluff Liquid detergent, i received counterfeit of the original. When I contacted customer care, they are speaking rude....

Apr 30, 2022 by Naveen

Missed Item Broken Item Ignoring of the customer (Pepperfry) ^Closed

Timetable of what transpired so far:- *. Order placed on **-**-**** for * pcs of Shade Contemporary Floor Lamps with Brown base by La *** with “Pepperfry" and full payment of **,*** done on the same day. *. One piece delivered on **-**-***...

Jan 23, 2022 by Sveta Menon

Incomplete refund provided (DelizeStore in) ^Closed

I ordered Delize Boots from the https://www.delizestore.in/ website and paid **** rupees for the order online before delivery. I had to send mails to the company owner as I never receievd any order confirmation mail or text and was not able to ...

Jan 22, 2022 by Nehareeka Rayat

Kitchen Item is not Delivered (Cookware 3 Layer Combo Set Of Roti Concave Tawa 28 Crispy Dosa Flat Tawa 27 5 Cm Aluminium Red Black ) ^Closed

Do not Delivered. But the Product Amount INR ***.** debited my Account. Cookware * Layer Combo Set Of Roti Concave Tawa **.*cm & Crispy Dosa Flat Tawa **.* Cm (Aluminium,Red & Black)...

Jan 20, 2022 by Ramakanta Behera

Defective product delivered (Myntra) ^Closed

The product was delivered on **th Jan **** and was defective. I immediately clicked pics and opted for exchange (but the product was already out of stock) so then I opted for return under the "defective product" category. The next day, the pick...

Jan 20, 2022 by Deepika Sarin

Poor service (Flipkart) ^Closed

Hi, my order delivery was delay and contacted them, they assure me that they will deliver the order and at last my order got returned. I paid ** k online via credit card in which I am being charged rs *** processing fee and rs ** gst. I am not ...

Jan 18, 2022 by Anish Juyal

MIVI Fraud (mivi collar 2 ) ^Closed

Mivi — SECOUND time facing the same issue of mivi product and they did not solve it I buy collar *B on ** March **** and have some issues and I submitted it to @Mivi_Official support team and this was the second time I am facing the sound is...

Jan 18, 2022 by Varun Dutta

Want compensation for my career loss (Study IQ) ^Closed

I had purchased a course from study iq named Madhya Pradesh -Gk on **th of september **** with a one year validity of **th of sep ****. In the very course some of very important topics are mentioned in the video. But are missing. Despite con...

Jan 16, 2022 by Ashish kumar Payasi

Package not deliver by Delhivery (Delhivery) ^Closed

I had booked a shipment ************* with Delhivery courier service on January ** ****. As per the tracking delivery person has out for delivery from **th January. Every day they are making false commitment and not delivering the parcel.they a...

Jan 15, 2022 by Kuldeep

Poor quality product sent and not responding to the return (Raajbaai Collections) ^Closed

Poor quality product sent and not responding to the return. I need to return this product. As the material is not Linen. Please initiate return asap. Order ID : #**** Traditional Kalamkari Printed Linen Saree. Qty: * | Price : ₹****.*...

Jan 15, 2022 by Shubhra Shrivastava

I have ordered SanDisk 480 GB USB 3 2 TypeC Solid State Drive 520 MB s Read Speed SDSSD SSD but ord (Croma A Tata Product ) ^Closed

i have ordered SanDisk E** *** GB USB *.* (Type-C) Solid State Drive (*** MB/s Read Speed, SDSSDE**-***G-G**, Dark Blue) from croma store online site on **th Jan **** , but when i have ordered i got to know that i have ordered and older version...

Jan 14, 2022 by ANKIT KUMAR

Damage product (6y Collective Marketing Private Limited) ^Closed

I received a damaged product from Myntra. The order was primarily delivered and kept in open place near the house. As we were out of town, when I returned back and checked the product it was damaged from inside and as return policy was within...

Jan 11, 2022 by Vidita Shukla

Online Fraud (Giftalove com) ^Closed

Ordered cake for an occasion from Giftalove.com.One hour later cancelled the cake order and asked for refund.They kept telling they will send a refund but never sent....

Jan 11, 2022 by Debdatta Chatterjee

Fraud shopping website (Anick in) ^Closed

Anick is a fraud shopping website , where my online payment of *** for purchase got successful but received no product order details...

Jan 11, 2022 by Vishakha kalvikatte

Isn t a genuine Product (Zapvi.in) ^Closed

I have ordered a cover for my phone from zapvi.in when it was delivered the cover isn't fitting in my phone so they have replaced it but the replaced cover is also not fitting so I have mailed them but they aren't taking any action....

Jan 11, 2022 by Aseem Ashesh

Refund not processed (The House of Rare) ^Closed

I had ordered a shirt by paying **** INR which I returned due to the poor quality. It has been ** days still they have not returned my money....

Jan 10, 2022 by BIKASH PANIGRAHI

Refund Not Processing (No Broker) ^Closed

Dear Sir/Mam I had paid **, *** rent to my landlord by mistakenly I selected maintainance instead of rent nobroker deducted my amount ***** (**, *** rent plus ***fee). They asked me maintainance bill which I mentioned I said I Have not they s...

Jan 08, 2022 by Rajiv Kinger

Order was cancelled by Flipkart and the price of the item was increased (Flipkart) ^Closed

I placed an order for iPhone ** mini on **st Dec’**. On *th Jan, the order was automatically cancelled by Flipkart and the price of the product was increased by Rs ****. The price at which it was ordered was Rs ***** and now it’s Rs *****. ...

Jan 06, 2022 by Utkarsh Upendra

Bose Faulty Earbuds Refund (Bose Audio) ^Closed

I purchased Bose QuietComfort True Wireless earbuds from Amazon on July **th, ****. I used the product for few days and suddenly my right headset stopped working so I approached the Bose service center on Sep **st, ****, they explained to m...

Jan 04, 2022 by Bala Chandar

Issue with OnePlus Services not replacing the nonworking TV Remote since last 2 months (OnePlus) ^Closed

I have raised complaint many times to OnePlus team regarding My remote to replace as it's not working And I have purchased OnePlus TV * months back and it's on extended warranty of * years. Everytime I have raised a complaint via email and Wh...

Jan 04, 2022 by Paramjeet Singh

Refund scam (Upstox india) ^Closed

I pay *** account opening charge in upstox but later my mind change so I decided do not open upstox account and I want my account opening charge back in my account . So upstox mail me and call me for refund process but now they say we did not g...

Jan 04, 2022 by Karanjeet Singh