E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
![ecommerce complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Flight cancelled and refund amount not yet received after 1 year (Flipkart) Open
Hi, My booking id ************ from flipkart to book the go first flight from Mumbai to Delhi and Delhi to Mumbai with * passengers on May *th and May **th of ****. Go First cancelled all their flights and flipkart asked me to cancel the flight...
May 31, 2024 by hari krishna damarla
Got cheated by casedodo (Casedodo) Open
I ordered for an Apple watch strap on May **. I raised for a return the day I got the product because of its bad quality. There refund policy said we need to send out an email to there support channel before * days. I sent multiple emails to ta...
May 31, 2024 by Suhas R
Amazon not replacing the damaged laptop (Amazon) Open
all details provided in attachment...
May 30, 2024 by vivek mangla
Repeated Issues with Order Coupons and Customer Support at Uptowine (Uptowine ) Open
I initially ordered outfits from Uptowine, but had to return them due to sizing issues. The refund was credited to my Uptowine account. When I attempted to place a new order using the credited amount, I encountered difficulties using multiple c...
May 30, 2024 by Chanchal satwani
Refund of Kumar Amit online classes (Estate Visionaries Hub) Open
I had a taken a online course from Kumar, Amit paying ₹**,*** Which included funnel creation charges as **,*** ans course as **,*** Funnel was created as per them but did not work and I did not taken handover of it. Courses was asked t...
May 30, 2024 by Abubakar
Order not delivered and no response from the customer care (Nice Maple) Open
order no NM**** which was placed on *th of April, its a * seater sofa and the delivery date which was given during the order placement was **th of April the max but till date my order is not delivered. every time I try to contact the customer c...
May 30, 2024 by sujitha
Issue with return (Meesho) Open
I ordered a t-shirt from Meesho, which I received on May **th. Due to a fitting issue, I requested a return. On May **st, your delivery partner came to pick up the t-shirt after I provided the OTP. I asked the delivery agent for a receipt,...
May 30, 2024 by Ayush
Urgent Complaint Poor Quality Cake from Theobroma via Swiggy (Theobrama) Open
On **th March, I ordered a chocolate cake from Theobroma via Swiggy. Upon delivery, the cake was stale and sour, causing me severe vomiting and a debilitating headache after consumption. I immediately reported this to both Swiggy and the Foo...
May 30, 2024 by Shrey Krishna
Damaged and defective product delivered (Nice Maple) Open
On **th April ****, I visited Nice maple showroom and placed order for Bluefly Premium Bed with storage and hydraulics. In addition to it, i had asked for customization which were ** inch depth storage box and premium leatherette cushion. This ...
May 30, 2024 by Rishabh
Package Not Delivered (Zouk bags) Open
AWB No. | Order No. - ************ | ******_Disha Singh I had ordered Kutch Gamthi Everyday Tote Bag worth of ₹*** on **th May ****. The estimated delivery date was **nd May ****.The item was shipped on **nd May and i got a OTP a...
May 29, 2024 by Nandhini Petchiappan
Defective AC delivered denying return (Amazon) Open
Voltas *.* ton * Star, Inverter Split AC (Copper, *-in-* Adjustable Mode, Anti-dust Filter, **** Model, ***V Vectra CAR, White) got delivered on *th May,****, and final and proper installation was done on **th May after chasing customer support...
May 29, 2024 by SHUBHAM RAJ
NonCrediting of Withdrawn Amounts from Parimatch in (Parimatch) Open
Transaction *: Amount: ₹**** Date of Withdrawal: **/**/**** Transaction *: Amount: ₹**** Date of Withdrawal: **/**/**** Total Amount : ₹**** Despite following up with Parimatch.in's customer service team and raising tickets...
May 29, 2024 by Krishna Chavan
Money not refunded (GOETC ) Open
Advanced payment of **** Rs taken for the car cleaning services but services not started till date more than * and half month passed no one responding from their business whatsapp. Customer care Never pickup phone. Payment receipt and WhatsApp ...
May 29, 2024 by HARISH LODHI
Dead plants delivered (India plant market) Open
Hi, I ordered plants worth Rs. ****/- from a online plant nursery called INDIA PLANT NURSERY based in bangoan, West Bengal. They packed the plant roots in polythene cover without using pots and packed inside a cardboard without any air circulat...
May 28, 2024 by John Dsouza
Account suspended and amount freezed (Rummy Circle) Open
Respected sir / madam, i kommula dhana lakshmi, i have opened an account in rummycircle.com ,its an online rummy account in ****. at that online rummy cash games are legal in **** in andhra pradesh state. i have added some cash ***** rs i...
May 28, 2024 by suryavenkata
Order Not Delivered on Promised Date and Lack of Communication (Closet hues) Open
I had a terrible experience with this clothing brand. I ordered items online, needing them before May **th for a vacation. They promised delivery by then but repeatedly delayed shipping. When I asked on May **th if my order had shipped, they li...
May 28, 2024 by Chitrakshi Prajapat
Incorrect refund from tatacliq for returning a wrong product they shipped to me (Tatacliq) Open
Ordered a dress of size xxl but got xs. Hence it is just not possible to use it. I asked for return. Courier partner messes up the return by claiming. Product scans a different brand name and hence return rejected. After lot of hassle I get the...
May 27, 2024 by Aparajita Biswas
Package not getting picked up and refund is pending (Meesho) Open
Pickup is getting delays day by day and it’s been a week. Meesho is not picking up and due to this refund is getting delayed...
May 27, 2024 by Gargi Mehrotra
Refund not received even after 20 days of returning the product (PUMA) Open
So I placed my order on *st May and got the shoes delivered on *th May. As I didn't find the shoes comfortable enough, I returned it the next day and they came to pick up on *th May. I had no update from the company or the website till I regist...
May 27, 2024 by Parth Sompura
Wrong product delivered seller not accepting return (Meesho.com) Open
I placed an order from meesho for a heavy embroidered yellow anarkali suit with dupatta set worth INR **** on **.*.****. What I received on **.*.**** was a completely different & wrong product - a very light, blue kurti worth INR ***-*** (not p...
May 25, 2024 by Manisha Rustagi
PACKAGE NOT DELIVERED (Cilory.Com) Closed
I have placed an order in CILORY worth Rs.**** on **th October,****. And from the tracking details, it seems they have shipped my order on Oct **,**** through DTDC courier with the tracking number *X*******. The address I've given on CILORY and...
Nov 06, 2023 by SINDHU NAGARAJAN
Imposed cancellation charges for an item not made payment (Swiggy) Closed
Swiggy is trying to exploit money from the customers. We tried to book an order on Swiggy app through Sodexo card but later on changed our mind and didn't make payment. But intentionally Swiggy has confirmed the order as Cash On Delivery withou...
Nov 04, 2023 by MURALI KRISHNA
Package not delivered (Swiss beauty cosmetics private limited ) Closed
I have placed an order of lip liner pack on September **, ****. And I paid rupees *** via UPI. I got a confirmation message from Swiss beauty for my order( #******). After * days i recived a text message saying the product has been shipped. Aft...
Nov 04, 2023 by Swathy
Package not delivered (Wakefit) Closed
Hi, I Purchased three products from Wakefit on **th October ****. I have been waiting for the delivery since then. I have raised complaints several times. No response from Wakefit nor the Xpressbees team. I think they are scammers. Even after...
Nov 04, 2023 by Sruti Panicker
Order cancelled without any reason (Cashify) Closed
I planned to sell my ipad *th generation through...
Nov 04, 2023 by Saurabh Jain
FOREIGN TOUR PACAKGE SHORTCOMINGS (JOY N CREW VACATIONS LLP) Closed
Pls find below detailed gist of our complaints/failure on yr part to provide services as promised Almaty Guide Kate was new to Almaty n was a visitor herself for her visa renewal.and was *st time visiting Almaty. Driver Jane English knowledg...
Oct 30, 2023 by YUSUF M PARDIWALLA
Returnrefund issue fraud (Xiaomi) Closed
it's Xiaomi email noreply@in.passport.xiaomi.com Service.in@xiaomi.com order id **************** transaction no ************ date of purchase **th September **** they accept their mistake but not ready to refund my amount please refund my amo...
Oct 30, 2023 by Srinivas
Order placed no confirmation seen money deducted (pohunch) Closed
Placed order for surf excel * kg. Please confirm the order. Paid the amount details attached. Order placed on the name of Mamatha Vardhi. Address : ***/* parekh building, near amber society talegaon dabhade, pune ****** ...
Oct 29, 2023 by mamatha vardhi
Myntra not giving refund (Myntra) Closed
I ordered * products from Myntra. One of them is not of my size. So, I returned it. But nobody is coming to pickup that product. Kindly help me to get refund from Myntra. ...
Oct 28, 2023 by SHIVANI VALECHA
Flipkart not picking up products and not giving refund (Flipkart) Closed
Dear Voxya, I ordered around ** clothing products in sale from Flipkart. Around * products are not of my size. one of the jeans which was showing black in website has different colour. I created return request for all of them. Flipkart pickup ...
Oct 28, 2023 by Shivani Valecha
No replacement for the damaged product (Nykaa ) Closed
I placed an order of * items on *th Oct and it got delivered to me on *th Oct. But one of the items was damaged/not sealed; I placed a replacement order on the same date *th Oct. But till now, I have not received any resolution for my complaint...
Oct 24, 2023 by Nishitha
FRAUD SERVICE BY NROBROKER FOR RENT PAYMENT (Nobroker) Closed
I am using their Platform first time for making Rent Payment for my rented property in Noida and I am using PayZapp gateway and using my credit card to make the payment. However, for last September month, NOBROKER IS HARASSING like ANYTHING an...
Oct 23, 2023 by GAURAV KUMAR SINGH
Wrong item delivered (Amazon India) Closed
delivered wrong item. I ordered a fossil watch and paid rs.****.** but I was delivered a fake toy watch worth rs.***.. Amazon cheated me. please refund my money...
Oct 22, 2023 by Vikash Sharma
Flipkart not giving refund (Flipkart) Closed
Dear Voxya, I ordered a pair of forever ** women grey jeans under order ID OD******************. I returned mentioned product because of size and fitting issues on **th October. But Flipkart pickup guy taken my product and then my pickup is re...
Oct 21, 2023 by SHIVANI VALECHA
Deliberately not delivering discounted product as promised in sell (Flipkart) Closed
.*K&/ .G*G &M*>*> * MB,* K +M*?*>*M @ ,? ,?*@/( *G* *G *H! * G(*G*( ***** *A* .G *@&> /> ?*> *M!* (,* OD**** ** **** ******** *H ?*K ** *M*H* K !?*@** *K(> %> **$A !?*@** (*@ ?/> /> ?*@ *?>/$ .G*G &M*>*> (G*(* M...
Oct 21, 2023 by Humayu Khan
Refusal to Refund Payment Made for Undelivered Product (Imbesharam Com) Closed
I had ordered a product worth * lakh INR from https://in.imbesharam.com The estimated time for delivery of the product was * month. However, ** months have gone by, but the product has still not been delivered. The product (imported from US)...
Oct 21, 2023 by Harish Mavila
Ordered a pricey bag got a stale tshirt instead Disappointed (Myntra) Closed
Ordered a bag on October *th worth ₹****. Upon opening it, I found a used shirt and immediately initiated a return request. I called the Myntra team and was asked to wait for ** hours, but despite creating numerous return requests, no one cam...
Oct 21, 2023 by Naina dwivedi
Deposit not credited to account (Parimatch) Closed
I have made a deposit on Oct *nd **** at **:** IST. The amount have not been credited to my betting account or neither returned back to my bank account as of now. I have been contacting them on a regular basis for this to be resolved but onl...
Oct 19, 2023 by Sidhil Azad
Item not delivered (DETECH DEVICES PVT LTD STORE ADDRESS C 6 Ring Rd Block WZ Mansarover Garden New Delhi India Website detec in Tel WhatsApp ) Closed
Order No. ***** was placed on *th October ****. No response till date. Email and WhatsApp query was sent, still no response. Order was cancelled on **th October **** and request for refund made. Still no response till today **th October ****...
Oct 19, 2023 by Achin Juneja
Amazon and Peter jones Misleading advertisements (Amazon) Closed
Youre peter jones Spectacles was still passing the uv rays and blue light saw in the pictures i tested it out at local spectacular expert nd he also recommended me to never use this again because he saying that you will gonna get the much more ...
Oct 18, 2023 by Dileep
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's