ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Wrong package delivered (Cartwear com) ^Open

I ordered a kurti on *th september.I got the package delivered by *th september that too a wrong one.Instead of the product i ordered, i received a cheap saree.The emails or complaints that I send them were just ignored.I want my refund back....

Sep 08, 2020 by Prachi Shinde

Refund or send my product (https eteesstore com) ^Open

I ordered products through this company but I don't get my orders. If they don't send items they need return my amount they don't do that also...

Sep 08, 2020 by Vinay Kumar Achari

Not able to cancel my product which i ordered 2 mins back (Pepperfry.com) ^Open

I was just checking the amount by applying the coupon and by mistake order get placed. Now I am not able to cancel the order that a placed a minute back. Afetr sending mutiple mail and tried to reach customer support. still didnt receive any ca...

Sep 08, 2020 by Sujata Singh

Faulty TV bought from Flipkart not being returned and refunded (Motorola Tv) ^Open

The Motorola Smart TV was bought from Flipkart along with extended warranty of r years. Since the *nd week, I started facing software issues with the TV and later on within * months of use, the TV remote stopped working. The technician came hom...

Sep 08, 2020 by Yash Sawlani

Hathway internet account renewal done but unable browse internet (hathway boardband) ^Open

I have done renewal if the my hathway broadband account on **th September but still I am not able browse anything and internet not accessible. AC no. **********...

Sep 08, 2020 by Naresh B

Amazon FBA disposed my products without giving me sufficient time to take my products back (omiglow) ^Open

I have dispatched goods to Amazon FBA fulfillment centre on **.**.****. On **.**.**** I received a notification by email saying that my products are received completely in leaked condition, whereas the pictures which they attached showed just *...

Sep 08, 2020 by Narayan Lal

Not found real product (Adidas ) ^Open

Not found proper product and want to refund money...

Sep 08, 2020 by Prabhat Sharma

DealSaga Online Shopping Scam (Deal Saga via Instagram) ^Open

I ordered a bean bag from Deal Saga after seeing the ad on instagram on **th Aug, I was supposed the get the product in *-* days. And for tracking the order they also provide me a link which is now not working and I can not even access the Deal...

Sep 08, 2020 by Nikhel Sharma

Incomplete and different product delivered (Jinglesh fashion) ^Open

I had ordered a cotton linen saree from jinglesh fashion for **** Rs on **th aug. The product got delivered on *th sept. The product which i got delivered was different from what it was shown. It showed white printed saree but i recieved dull l...

Sep 08, 2020 by bharti Parihar

Tampered Package Delivered (RELIANCE DIGITAL ) ^Open

I have ordered smart watch online. I received opened package with manufacturer seals broken. The watch also looks used with protective films missing from the watch front touch screen and back sensors. I immediately registered complaint on the s...

Sep 08, 2020 by Chandrasekaran

Package not delivered (Charlette Secret) ^Open

I placed an order on Charlette Secret website after seeing their ad on Instagram. I spent ₹xxxx on * products and was promised delivery of the same within a week. After a week, I received a parcel with only one item and not even what I had ...

Sep 08, 2020 by Kanishka Jain

France issue (Nilkamal) ^Open

I ordered from official nilkamal online store of at-home.nilkamal.com . Firstly I ordered Nilkamal Freedom Mini Small Cabinet and order no: ***** and ordered date: *,*** Rs . This first order delivered after ** days. Very late delivery. Tha...

Sep 07, 2020 by Daniel

Dealsaga in Package not delivered beanbag (Dealsaga in) ^Open

Got the sponsored ad on instagram and was redirected to the dealsaga.in website to buy the foam beanbag and made the payment through upi. And now I haven't got any call for delivery and the website seems to say "This site can’t be reached"...

Sep 07, 2020 by Shijin

Wrong product delivered by Myntra and pick up Refund declined (Myntra) ^Open

I ordered Go color trouser from myntra on **July **** but received face masks in the packet on *Aug ****.The received item is still kept unused and packed.After multiple calls to myntra they denied pick up and refund for the wrong product deliv...

Sep 07, 2020 by Geeta sha

Need refund (Rajmahal Rental Shop) ^Open

I Booked A Rental Dress On RAJMAHAL A Rental Shop In Udaipur, In Feburary For Marriage.Due To Covid-** Pandemic My Marriage Was Cancelled .So I Requested To The Owner Of Shop To Refund My Money But They Denied To Give Cash Amount And Offer Me A...

Sep 07, 2020 by karishma jain

No Delivery Yet of UBON Stereo Headphone Ordered on August (UBON UB220 Super Bass Stereo Headphone) ^Open

I have ordered UBON UB-*** Super Bass Stereo Headphone on August **, **** and made Payment via PayTm Amount of Rs. ***/-. Product not received yet, today September **, ****. (Product delivery promised within * to * days while ordering)....

Sep 07, 2020 by SHAIK SALEEM BASHA

Laptop order from dell website on august still not delivered (Dell Computers) ^Open

I ordered a laptop (dell inspiron ** **** costing me approx rs *****) from the official dell India website on **th of august ****. The order was supposed to be delivered by **th august ****, but still there has been no update about the order. ...

Sep 07, 2020 by Dr. Love surati

I received damaged products from Nykaa and their not giving me my refund (Nykaa ) ^Open

I received damaged products from Nykaa worth rs **** and I’m a regular customer and Nykaa is not taking me seriously. They said they will solve the problem but it’s been more than a week and there is no response from Nykaa. I want to take s...

Sep 07, 2020 by Roxanne Mascarenhas

Empty box received (Amazon) ^Open

Ordered sony headphone worth of *****. But received some manual and pears soap on opening...

Sep 07, 2020 by Swapnil Kumar

Damaged Item supplied (Jiomart) ^Open

I placed an order with them on **/**/**** which was delivered on **/**/**** . I came to know about the damaged item supplied the next day and immediately informed them via email and also called their customer care number. After repeatedly follo...

Sep 07, 2020 by Satvinder Pal Singh Sandhu

Package nit delivered (Clothzen com) ^Closed

I have ordered a saree on August ** **** from the above mentioned website it has been ** days nearly there is no information about the product .We are from Tirunelveli, TamilNadu.I am belong to a poor family we have to work hard to earn *** als...

Aug 26, 2020 by Selvi

Order No Not delivered (Jharonka) ^Closed

I have ordered a ladies dress for an occasion on **th August. **....after many requests order not delivered on date and still not delivered also ......customer care response also very bad ......

Aug 26, 2020 by Vaibhav Pandey

Sent a low quality wrong product (ontheshop in) ^Closed

I ordered a saree from the website www.ontheshop.in which was a beautiful blue printed saree and I received a low quality navy blue saree. the contact number given is fake and there isn't any customer care or return policy on the site. also whe...

Aug 26, 2020 by Komal Marathe

Product delivered but damaged and missing product (Amazom India) ^Closed

i ordered boat airdopes *** on ** august **** and i recevied on ** august **** *:** PM and its price is **** on amazon. i open that product so i see that product is already open and main product is missing only charging cable and extra ear bu...

Aug 26, 2020 by KARTIK NIGAM

Packaged not delivered ( www eteesstore com) ^Closed

This regarding shipment order #***** which I have ordered on **/**/**** and from www.eteesstore.com. I want to know my shipment status. but there is no response to me and I am still waiting and there is no customer care no. on the website. wha...

Aug 26, 2020 by Yogesh Kumar

Order not received (cromecast device) ^Closed

I purchased an item on this website worth INR *** and made the payment through my net banking. Now there is no response from the company on the shipment or refund although I have already sent them email, message through all modes of communicati...

Aug 26, 2020 by Ravi

Withdrawl failed everytime (Quizistan Inquizitive Games Pvt Ltd ) ^Closed

* months back I have withdrawn **** rupees but till it is pending. Everything the transaction has been failed. Please help me in getting my money back. ...

Aug 26, 2020 by Giuthan

Return of product rejected (Flipkart) ^Closed

I bought a kemei trimmer from Flipkart. They took around * weeks for delivery and finally delivered the wrong product. The model I received was different and inferior to the one I ordered. I placed in a return request. Flipkart claims that they...

Aug 26, 2020 by Abhey Wasdev

Change my item (Mi) ^Closed

Thise is not my product Please change ya reply me ...

Aug 26, 2020 by Patnifarhan

Product didn t receive (Clothzen com) ^Closed

I have ordered a product from this clothzen.com but till today I haven't received my order and whenever I try to connect them through mail they did not revert back Even I called them +************ on this number so he was talking to badly I wa...

Aug 26, 2020 by Priyanka Rai

My product is not delivered yet (Clothzen com) ^Closed

I have ordered the suit from clothzen.com On date ** aug **** And i make payment of product *** by upi And i dont received my product yet and there is no customer care ...

Aug 26, 2020 by Prem gera

Default item (Impulse E commerce) ^Closed

I had ordered a curler few days ago n received it today i opened the bag n the box which should have contained the product was completely broken n taped together so i called customer service for exchange ... so they asked me to get a refund n d...

Aug 26, 2020 by Namita

No refund of money (Quikr bazaar) ^Closed

I have purchased DSLR camera on **th of august ****, which got cancelled due to logistics problem, but they said they will refund my money with in *-* business days. So far no refund of my money. This is a very fraud business going on with Quik...

Aug 26, 2020 by Ashok kumar

Missing package (Memaka Com) ^Closed

I had placed an order consisting of * packages but I got only * packages delivered and was charged for *. On opening the package I discovered that the package was of low quality and different from the one I ordered I want to return my packag...

Aug 26, 2020 by S.Ghosh

Order not delivered (Clothsee) ^Closed

order not delivered yet and no amount is refunded...

Aug 26, 2020 by LALITHA

Supply of Faulty and wrong product (The 99 deals) ^Closed

Just now received your product but it was broken one and the product quality as well as the product you are showing in website is totally different from the product.(order#:*************) ,RS-*** Please.. cooperate with me I want to return the...

Aug 26, 2020 by Satyajit Sahu

Product damage (Myntra) ^Closed

Product recieved was jacket with stain they refused to exchange...

Aug 26, 2020 by Himanshi

Package not delivered (Ltonlinestore com) ^Closed

I ordered Logitech c*** webcam Order #**-**-****** Payment status: Paid on May ** ****. Till today it is showing as processing only. Nobody picks the phone. All am getting are generic response to any email query sent to them. ...

Aug 26, 2020 by Sujith Surendran

Package not delivered (Streetswear in) ^Closed

I have purchased one Camouflage sneakers through this streetswear.in website which came as an ad in my instagram page. I have made the payment also they mentioned that they will deliver the product within *-* days. But it's been a week and i di...

Aug 26, 2020 by Ranjithkumar

ORDER NOT RECEIVED (Clothzen com Package not delivered Open Vrunda Deshmukh filed this complaint against Clothzen com on AugI purchased a product 3 Nos Gouns 1 No Dress from this website and paid for it online it s been 12 days didn t receive the product yet Whenever I mail) ^Closed

Clothzen com - Package not delivered Open Vrunda Deshmukh filed this complaint against Clothzen com on Aug **, **** I purchased a product (* Nos.Gouns & * No.Dress) from this website and paid for it online it's been ** days didn't receive the...

Aug 26, 2020 by Vrunda Prakash Deshmukh