ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Order not delivered (@beautify _yourself ) ^Open

hii I'm suman.. so there is this page is Instagram which has ***k followers. so I ordered from their store even paid for it . now they are not responding to my mails .. it's been almost * months .. their Instagram ID is @beautify _yourself . ...

Sep 09, 2022 by Suman megeri

Tv service not done (iFFALCON by TCL) ^Open

Sir,i have brought ** inch led tv of iffalcon brand in flipkart on november ****,but tv display problem found in may ****,since i am complaint done several times but still problem not yet solved ....

Sep 09, 2022 by Dundappa Doddappa Bagayi

I ve Paid Paytm Postpaid Payment (PayTM) ^Open

I've paid my Paytm Postpaid due payment but still they are calling me and my family and harassed us ...

Sep 09, 2022 by Atul Kumar Kanugia

Wrong package is delivered and now owner is not seeing my messages (Trendy Haul) ^Open

I ordered a pair of shoes from Trendy haul which i saw on Instagram. I ordered it on * September and the package is received on * sept. The shoes what is ordered and the shoes i received is different. Now i am facing mental issues coz the owner...

Sep 09, 2022 by Abhinav Thapliyal

JOB FRAUD UPI FINANCIAL FRAUD (Job fraud fake) ^Open

I have my UPI Acc proof AND FRAUDSTARS ACC PROOF I have Their Phone number I have their Email. They are not any real company but addressing themselves as "BAJAJ MOTORS INDIA LIMITED" CAN YOU HELP ME IN THAT MATTER TO GET **,*** RS. REFUN...

Sep 09, 2022 by Arunava sar

Order not delivered its been 3 months (fashchicofficial@gmail.com/ Instagram ID fashionchic15) ^Open

hii my name is suman .. so there is account in Instagram called as fashionchic** . they have ***k followers.. so I ordered from them . they told to do online payment after payment I got massage saying they confirmed my order . now when I'm aski...

Sep 08, 2022 by Suman megeri

Parcel box empty boat company watch (Boat) ^Open

We have received my ticket it parcel today's no ******** but box is empty my watch cannot found inside the box my watch boat watch xtend olive green my order I'd **********-********.please find out this problem.....

Sep 08, 2022 by Sunil mokal

I ordered a product on Mayat 6 But cancelled it on Mayat 6 My order amount is 4999 rs and i not ge (Imagine Marketing Pvt Ltd Boat) ^Open

My order amount is **** rs . My order I'd is *******...

Sep 08, 2022 by Sourabh Tiwari

Issues with RealMe Robot Vacuum Cleaner (Realme) ^Open

I have purchased(pre-ordered) RealMe Robot Vacuum cleaner (RMH****) on **th October ****. After a few months of usage, On March **, it had a battery issue as the device used to get shutdown immediately after starting the cleaning. After raising...

Sep 07, 2022 by Keerthi Teja M

Refund related (Meesho aap ) ^Open

...

Sep 07, 2022 by Satyam Kumar

Purchased items not receive Seller are unreachable after payment done from UPAYMONEY through their p (Thesextoysworld) ^Open

I buy male sex toy on **/*/*** from this website https://thesextoysworld.com and i do online payment and the amount was rs.**,***.**. My order#: ****. I do not get any tracking id as they mention on their webpage:'After we receive your order, w...

Sep 07, 2022 by Lalremruatfela

Refund issue (Armani exchange) ^Open

FL**********) order I'd sir is jacket ko return kiye mujhe * month ho Gaye hai lekin iska refund muje abhi tak nahi mila hai maine iski kafi bar complaint bhi krli lekin sir muje abhi tak refund initiate ni hua h maine original partial return k...

Sep 07, 2022 by Kunnu

Package not delivered (dozray com) ^Open

Ordered a bomber jacket, but recieved a low quality t shirt that I didn't even open out of anguish. Tried to contact them to return and get the refund, but their policy us they can only be contacted via email which they don't respond to. First...

Sep 07, 2022 by Priyanshu Kumar Jha

NoBroker in Fraudulent services and Cheating Customers Scam Premium Plans (Nobroker) ^Open

This is the founders response. Interesting !!! —- Please see my honest first hand feedback. The founder doesn’t respond to me on Twitter - I hope he sees this! **YOU CAN CLEARLY SEE THE FABRICATED QUERIES AND RESPONSES ACROSS THE THREAD...

Sep 06, 2022 by Dhananjay Rokde

Fake Job offer and Fraud (Studyera Institute And Cytrx Corporation) ^Open

On **th August ****, I received a call from +** xxxxxxx*, The person claimed her name was Sneha Bhatt working as a HR executive at Cytrx Corporation. She told me that they are looking for data scientist for their company and shared her company...

Sep 06, 2022 by Lokesh Kumar N

Didnt receive Full Chit fund amount (Akshara Chit Company) ^Open

After investing and paying all Chit fund installments didn't receive the full amount back. the Chit vaule was for * L. it was started on **-**-****. and it matured on last quarter on ****. we didnt receive the money. upon following up with them...

Sep 06, 2022 by Sharukh Khan

Misleading information while selling BPCL OCTANE SBI card (BPCL) ^Open

At BPCL Petrol pump Godrej LBS Marg ,Vikhroli a SBI card seller ( Mr.Amar -**********) informed that *.*% discount will be applicable if I purchase the BPCL OCATNE SBI Credit card . I asked him what will be the yearly fees , Mr.Amar said ***...

Sep 06, 2022 by Vinay NAik

Interior paid amount (Manisri Interiors) ^Open

Person who have taken the amount email id - lakshmikanthreddy@gmail.com . I have given amount to make interior of my new home . Lakshmikanth Did not provide the furniture and now not returning my taken amount. I have chat and all payment detai...

Sep 06, 2022 by Yogesh kawad

Fake Sediment and Carbon Filters (Kent Ro Water Purifier) ^Open

Hi i have made service request for my KENT RO FILTER so the technician Chetan kumar visited me on ** aug but he was providing me * filters( * pc sediment and * carbon) filters of third party Company which was fake and not of kent parts. i asked...

Sep 05, 2022 by Pargat Singh Dhillon

Online fraud (YesNet Digital Ecomm Private Limited) ^Open

They Are Fooling Around People By Saying That They Are Providing Work From Home Packing Work. These Are The Numbers Through Which They Are Making Calls. *) +** ***** *****- sonu kumar *) ********** - sahil hussain Attaching All The Details...

Sep 05, 2022 by Reeti

Delivered Damaged Chair and Delay in Refund (IndustryBuying) ^Closed

I am very much annoyed with industry buying services. I had ordered a chair from your website, order no - **********. The product got delivered * Week late. The item status was out of delivery for almost one week when I checked in the tracke...

May 24, 2022 by Ishan Kossambe

Warranty claim of backpack (Flipkart) ^Closed

Please Help me for Change my Bag Bcz All Zip not working and Useless..and i, m unable to find service center in mumbai Ghatkopar location....

May 22, 2022 by SUSHEEL PANDEY

Account locked (Junglee Rummy) ^Closed

I created an account in junglee rummy and I deposited totally rs ***** and I won nearly ***** while I'm going to withdraw my amount.. my account is locked I'm unable to login... Suddenly I contacted customer care, they are saying u did suspicio...

May 21, 2022 by GANESHGOVA

Delivery was suppose to be done morning 11 still not done (Myflowerapp) ^Closed

Delivery was suppose to be done morning **, still not done till *...

May 19, 2022 by Shilpa

Amount debited but order not delivered (Myflowerapp com) ^Closed

I have ordered a cake of total INR **** on **th evening hours, i got my amount debited and the next day i got mail from the team of myflower app that they received amount late and so can delivery the gift on **th , where i denied as the occasio...

May 19, 2022 by Madhulatha

Delivered damaged product (Amazon.com) ^Closed

Dear team. we are facing this issue on regular basis. recently i ordered watch set in Amazon. To gift my superior on his releasing day. received product before the day but product not working. i don't have time for replacement. i lost my valuab...

May 18, 2022 by boddeti satish

Refund not credited (Myntra) ^Closed

my refund amount of Rs. ***/- from myntra is still not credited and its been ** days of prosessed. ...

May 18, 2022 by Tarandeep Kaur

Not deliver my order (Flipkart) ^Closed

my order not deliver when I have call to their executive they did not respond. If respond only give time. ...

May 17, 2022 by Sanjaya

Delivery not attempted (delhivery com) ^Closed

I have had ordered(Prepaid) some items from boodmo. And to my bad luck, they sent it through Delhivery(as I have had prior experience, had heard about them earlier and if you Google it is full of complaints, bad reviews and overall bad percepti...

May 17, 2022 by Jinu Mamachan

Money debited from Account but bill not paid for TNEB (Tneb) ^Closed

Hi, I have paid Rs.**** TNEB electricity bill using Google pay and selected gateway merchant as ICICI. Both the times money debited, but bill not paid and merchant leads to error page and there is no update about the transaction status. Below...

May 16, 2022 by Ponnamalai Raju

Refund not received (Mamaearth) ^Closed

I ordered * items from Mamaearth- (*)Oil-Free Face Moisturizer for Acne-Prone Skin, **ml (*)Charcoal Facewash for oil control, ***ml (*)Onion Shampoo with Onion & Plant Keratin for Hair Fall Control - ***ml These * products charges me a tot...

May 16, 2022 by Takhellambam Malemnganba

Online Fraud (Astrologer) ^Closed

I have contacted an astrologer in Instagram and he first took **** from me and after three days again he said he need more ***** from me which I have paid in parts within **-** days again he said he needs more ***** which i have given him in * ...

May 13, 2022 by Bidyarth Sarkar

Refund (meesho,india) ^Closed

firstly,the company themselves cancelled my product but after * days they delieverd the product it was totally different and damaged.I want my money back....

May 13, 2022 by komal bhawal

Not refunding money (Nestaway Technologies Pvt Ltd ) ^Closed

Recently on *th May ****, I booked a bed in a flat which is available on the Nestaway Site. It was located in Sanjay Park, Viman Nagar, Pune. Since the online video of the flat available online on Nestaway site, so I confirmed the bed in the fl...

May 13, 2022 by Yash Sahu

Loss due to Negligence (Cofagr Investment Advisor) ^Closed

I had registered for 'The Aggressive Plan' with Cofagr Investment Advisor. But due to the absolute negligence of the Company, I lost Rs. ** lakhs. I have enough documented proof, including the recorded conversation with the Company, who has acc...

May 13, 2022 by Kevin Fernandes

Not delivered cake (Myflowerapp com) ^Closed

I had ordered a cake for my best friend who lives in another city. The order never got delivered and I paid *** rs. for the cake. There’s no customer service number. I tried chatting with them/ wrote them several mails but no response on emai...

May 12, 2022 by Ganesh Mahadev Salunkhe

Reliance Digital Cheating (RELIANCE DIGITAL ) ^Closed

WIth reference to my order with Reliance Digital Website Order number RDF******** placed on **th April **** for 'Realme **.** cm (**.* inch) LTE Pad * GB RAM, ** GB, Real Grey' and one other item. I did not receive the said item (Realme Pad)...

May 12, 2022 by Guru Magavi

Gift and cake not delivered (Myflowerapp) ^Closed

I placed an order of birthday cake and flowers worth INR **** on May *th ****. They charged extra amount of Rs. ***/- just for fixed time delivery to be done on May *th, **** in between * to * pm. However, on tracking the order, there had bee...

May 08, 2022 by Kimi Shrivastava

Nobody coming for pickup from Ajio (Ajio) ^Closed

I have ordered some clothes from Ajio app. Due to some size issue I created return request for some of the clothes. But nobody came for pickup. I mailed them several times and also tried to call their customer care. But nobody is willing to pay...

May 07, 2022 by SHIVANI VALECHA

Refund (Astropay ) ^Closed

I had Made purchased of *** rs in Astropay on * May but my money was not deposited in my astropay Wallet .i had send a lot of emails they created only ticket they did not refund my money or give any solution....

May 06, 2022 by Aniket dubey