E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Furny in) Open
Have ordered for a L shaped sofa and not received it. No response from customer care. They are blocking number when tried calling...
Feb 21, 2024 by Mark jamian
Ecomm vendor unresponsive Package not delivered (Headphones Factory) Open
Namaskaram, On **th Feb ****, I had placed an order for a pair of headphones - "QC-** Quite & Comfort Wireless Headphone II, Active Noise Cancelling with Alexa Control multicolour" on the following website - https://headphones-factory.com/ ...
Feb 19, 2024 by Paritosh Gupta
Wrong product delivered ordered brown color Arrow shirt and received off white color (Myntra) Open
I have ordered brown color Arrow shirt but received off white color. Immediately, I shared images on customer support of Myntra and ticket was logged but they closed the ticket automatically. Next day when courier boy came to pickup the materia...
Feb 19, 2024 by Saurabh Nigam
Cheated by the Locanto escort services (Locanto) Open
I have cheated by the royal escorts and he is asking to pay continuously and I have asked to refund the amount but not yet refunded. ********** - Phone number and amount sent to this number. Royal escorts ...
Feb 18, 2024 by Sethu varma
Prepaid products not delivered (Haute 24) Open
I had placed two orders with the shopping site Haute**.com, one Tory Burch sandal worth Rs. *****/- and Tory Burch handbag worth Rs. *****/- on ** November **** and ** November ****, respectively. Haute**.com had promised to deliver these produ...
Feb 16, 2024 by Pooja Sharma
Refund amount not received (Qnet India Vihaan Direct Selling Pvt Ltd ) Open
I have signed one of my friend in January **** in QNET , But immediately he applied for refund of money . Company has not refunded his amount since more than * year when it is clearly written on refund police that money will be returned within...
Feb 16, 2024 by Dipak Purushottam Devre
Damaged TV received (Flipkart Samsung) Open
I ordered SAMSUNG Crystal *K iSmart Series *** cm (** inch) Ultra HD (*K) LED Smart Tizen TV **** Edition through Flipkart on * Feb **** vide order ID OD****XXXXXXXXXX****. Product was delivered on **th Feb **** and samsung technician visited ...
Feb 16, 2024 by Ashish Kumar
Regarding Refund And Return (Flipkart) Open
Order ID - OD****************** On *th of feb, First return was created. On *th of feb courier boy denied to come to my door step and told me that if you want to return the product , then come to our hub and drop your pickup here. Then on *t...
Feb 15, 2024 by Tahir Ahmad Bhat
Damage products received (Floweraura) Open
Yesterday I placed an order from floweraura Gift for Valentine's Day but yesterday the order did not arrive and I got a message that your order has been delivered. I strictly instructed that order only if there is fresh flowers and all otherwis...
Feb 15, 2024 by Mayur Balaji Mamidwar
For cheating of money in online part time job (Wework Embassy Golf Links Cinnabar Hills Location 8 Challaghatta Bangalore Bangalore Ka In) Open
I applied for online part time job and i started by paying Rs. *** and till now i paid around *.* lakhs but nothing got back. So i need my invested amount back at the earliest....
Feb 15, 2024 by Benezeer
Lipstik burning at lips while using (Zudio lipstic plum sugar) Open
I have recently purchased zudio lipstic Plum sugar B01. While usinf this lipstic, lip is burning, so I am not able to use this....
Feb 14, 2024 by Chirag Jagad
Fraud of more than INR (Olymp Trade app) Open
Sir they have blocked my account and I have a huge amount in my account INR ***** and I have got a huge loss of nearly INR **lakhs by their fraud and manipulation... I am requesting you to please help me to get my money back otherwise I will b...
Feb 14, 2024 by Vivek Yuvraj
Package not delivered (Meesho aap ) Open
I have ordered but not received product on (ordered date **/**/**) till date. And meesho customer care does not support. There responded your product delivered. ...
Feb 12, 2024 by Diwakar Gupta
Refund not received (Amazon) Open
I order Boat headphones (order no - ***-*******-*******) which I returned on **st Jan; because the item looked kinda big on my head and also seeing the packaging it seemed like someone had already open it before. The delivery guy clearly inspec...
Feb 12, 2024 by Inderjeet
Fraud Fastag Seller (Flipkart) Open
I bought fastag TOLLTAG Fastag for Car (Blue) from online seller on flipkart at ***/- I tried to activate with steps attached with fastag delivered to me, while registration I paid ***/- for activation and wallet balance for fastag and they ...
Feb 11, 2024 by Raj Dada
Wrong product received (Shopify) Open
RECEIVED WRONG MY ORDER WAS OF PORTABLE SMART PROJECTOR AND RECEIVED HAIR SERUM...
Feb 09, 2024 by Sanjay K Khiani
Refund not given (Lapalfa) Open
I haven't got any refund from Lapalfa yet, as I haven't received any package for my prepaid order of a Laptop battery....
Feb 07, 2024 by Santu Biswas
Meesho customer care number 6386974143 (Meesho) Open
meesho customer care number **.**.**.**.**. online shopping centre contact number....meesho customer care number **.**.**.**.**. online shopping centre contact number.......
Feb 06, 2024 by ma Basheer
Refund not received (Vlebazaar com) Open
Subject: Escalated Complaint Against VLEBAZAAR Dear Sie, I hope this message finds you well. I am writing to bring to your attention several unresolved issues I have experienced with VLEBAZAAR. Despite repeated attempts to address these iss...
Feb 06, 2024 by Manoj Keerthiveetil
Defective laptop (Flipkart) Open
I ordered a laptop from Flipkart on **.**.****, which came to me on **.**.****, but the laptop did not open, after which I called Flipkart and informed about it, I waited for two days, after which my complaint was taken, after which the company...
Feb 05, 2024 by PRIYANSHU MISHRA
Refund not recieved (Ajio) Closed
I had returmed my parcel weeks ago and they promised to refund in * days but it has been a month am a poor college student who has lost ...
Sep 29, 2023 by Sanjana
Cheating and harrasment (Mamaearth) Closed
Hello Sir, I signed up on Mamaearth with referral code in which Mamaearth gave *** Rs. added Signup offer to mama wallet. Then their offer was going on Buy One Get One with code OMG. I added some products to my cart to order and applied this of...
Sep 27, 2023 by Vikram Makker
Justjaldi com did not deliver refund (Justjaldi Com) Closed
Ordered two LED TVs order O********** on **.**.****,not delivered, no refund after many e-mails, phone calls to support....
Sep 27, 2023 by R. Subramani
Rusting Issue in Brand new washing machine (Samsung India Electronics India Private Ltd) Closed
On September *st, I purchased a washing machine (Order ID: [***********]), which was subsequently delivered to my address on September *rd. Regrettably, my experience with this purchase has been far from satisfactory, and I feel compelled to ad...
Sep 26, 2023 by Shrey Krishna
Refund not issued customer service has been providing false information for the past 12 days (Yourprint) Closed
I am writing to file a complaint against Yourprint.in, an online shopping platform, for their failure to refund an amount of *** INR for Order ID *******, despite multiple attempts to contact their customer care and request the refund. The ...
Sep 24, 2023 by Kshitiz Kanojia
Neither order received nor money refunded (photo frame maker) Closed
Hi I placed an order for Photo Frame in August **st ****.But till now neither I received my order nor money refunded. once the order was confirmed.They stopped responding properly.Totally unprofessional.I would like to take a serious action aga...
Sep 23, 2023 by Umesh Chandra
Jeetshahacademy Beware of online course scammers (Jeetshahacademy) Closed
I joined workshop by JEET SHAH , In that , a young lad named Jeet Shah was promoting a course on Instagram themes. I watched his video and immediately enrolled in the course after paying the fee using Google Pay. Rs** My browser immediately too...
Sep 22, 2023 by Raviraj Singh
Damaged product delivered No update on return request (Pepperfry furniture) Closed
I had purchased the bed on **th Sep **** from Pepperfry Studio DLF mall India outlet. The bed delivered is different from the color shown on the website. The carpenter had visited my place and when he opened the box, I could see a different col...
Sep 21, 2023 by Shrey Krishna
Wrong Product delivered (Flipkart) Closed
Order id:- OD******************. Subject :- Received totally different product and ekart pickup man rejected to take product back. Description:- On ** August **** I have ordered stainless steel cooker from flipkart, and it got deliver...
Sep 20, 2023 by Rahul Dangwal
Refund not initiated (Flipkart) Closed
I placed an order on **st August and it got cancelled but Flipkart is not refunding the amount and its already **th September. I want to take legal action on this company...
Sep 17, 2023 by Amit Roy
Refund policy (Flipkarts) Closed
Orders profile Name Mohd saber Mohammed Abdul zaffar ********** ********** Order ID - OD****************** Mi X Pro *** cm (** inch) Ultra HD (*K) LED Smart My order placed on sat **Aug ****- **.**pm i will choose my payment method is...
Sep 15, 2023 by Mohammed Abdul zaffar
Croma treatment towards Customer (Croma A Tata Product ) Closed
I went to purchase kitchen appliance@croma madeenaguda store , NO one taken care later floor manager didnot gave proper details and shows attitude .. same was when informed to deptt maanger he was not ready to listen. he has shown attitude and ...
Sep 14, 2023 by Ashish mishra
I want refund my amount (Insta transfer biz pvt ltd mumbai) Closed
my name gnana udayam from tamilnadu pin ****** I paid for insta franchise service for my pincode.before the payment service available in your pincode after the payment your pincode our services not provided I invest my money * lakhs so I want r...
Sep 12, 2023 by gnana udayam
Refunds not given (Clovia) Closed
I am literally weeping from last one month. I wasted my so much precious ** hours in contacting customer support. But they are extremely fraud people. They have eaten up all my hard earned money. They have no fear of God. They picked their retu...
Sep 12, 2023 by Upanishad Rohira
Video call blackmailing (Telegram and whatsapp) Closed
I used to start telegram one week before.. Due to my loneliness I searched some dirty talk ladies in the telegram.. I found the group called chat with girls.. In that all boys are trying to chat the girls auntys and paid girls.. Somebady have d...
Sep 12, 2023 by Nadarajan
Fake product recevied (perfumejunction in) Closed
I had ordered Giorgio Armani Acqua Di Gio Pour Homme (*** ml) from this website on *th September, ****. I received the product on *th September, **** and paid via Cash on Delivery. The product is absolutely fake. The logo on the bottle is poorl...
Sep 09, 2023 by Jashandeep Singh
Did not processed Refund after cancelling order (OnePlus) Closed
I had ordered a Nord * *G device from Oneplus on **st July. I cancelled the order on *nd August due to change of promised delivery date *th to *th august. I waited for * days for refund and contacted customer service. They asked me to wait for ...
Sep 05, 2023 by Debartha Chakraborty
Blocked account (Snapdeal credit) Closed
I order or return so many product but when I choose bank mode for refund it always came to snapdeal credit mode... When huge amount collection on this... My account has been blocked... I can't get my * thousand amount...
Sep 04, 2023 by Zain Belgaumkar
Service Charge Processing charges not refunded on failed transactions Customers are asked to bear ch (No Broker) Closed
While paying rent using NoBroker App, there was processing charges taken around ***rs. However after multiple followups, customer care kept on saying, today, day after, ** hrs & finally they sent mail saying refund imitated. But refund is only ...
Sep 04, 2023 by Roshan
Not giving cancellation and refund (Byjus) Closed
Respected Sir/Madam, I am writing this complaint to bring to your attention the issues I have been facing with BYJU'S Ed Tech Company, as a consumer of their IAS coaching course. I believe my rights as a consumer have been violated...
Sep 03, 2023 by Mandeep Singh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's