ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

CHARGED MORE THAN THE MRP AND DELAYED THE DELIVERY (Chapterone Book Stores) ^Open

I ordered a book named Red, white and royal blue from ChapterOne Book stores for Rs. ***/- on **.**.****. They said that the product will be delivered by mid Feb. Later I noticed that the same book is being sold by other sellers at MRP of Rs. *...

Mar 06, 2020 by ASHIMA BANSAL

Package not delivered (keve shop fashion store) ^Open

I ordered total * items with their ongoing offer Buy * Get * free worth ****/- on *nd March ****. Their Website shows that my ordered is fulfilled but I haven't received my order yet. ...

Mar 05, 2020 by Linus Lobo

Package not delivered (Fashion panda india) ^Open

My order no#EN*****#EN*****,#EN*****,#EN*****,#EN***** I didn't get my product and lost of my money...

Mar 05, 2020 by Govinda

Fraud Turmswear.com is not giving refund (Turmswear) ^Open

Hi, I bought * trousers from Turmswear.com for Rs.**** (Rs.**** +*** shipping charges). I got a worst quality product so I decided to return it. I returned it and asked for the refund. They sent me one message that your refund has been done ...

Mar 05, 2020 by Krishnadas Thakur

Product Returned due to bad quality but amount is not refunded (Club Factory) ^Open

I have purchased exxelo level bluethooth wirless earphone *.* with mic in ear of * nos but due to bad quality i have raised for return option to refund amount but they have not refunded and telling to wait from * month order company name : clu...

Mar 05, 2020 by Bindu h

Order not Delivered No Refund (beleif mart) ^Open

Two orders for A* printer paper were placed on **.Sep.**** vide order numbers ***** & *****. Payment was done through InstaMojo payment gateway. They kept on advancing delivery dates on one pretext or another. Finally on **.Dec.**** they themse...

Mar 05, 2020 by Dhanendra Pal

Club Factory Refund (Club Factory) ^Open

I have returned the right product and verified with the guy who came to pick up but now the club factory is declined my refund by saying they get the wrong product which they haven't send me back. I call them much time but still, they are not i...

Mar 05, 2020 by Tahir

Components missing in package (Myntra) ^Open

Ordered a set of kurta palazzos and dupatta. When the package was received, it only contained kurta (palazzos and dupatta were missing). Within few minutes called Myntra customer care, they lodged complaint and without giving any proof they sai...

Mar 04, 2020 by Anjali Sharma

Package never delivered and didnt get refund also (Vow6.com) ^Open

I had placed an order for iphone ** pro on www.vow*.com website. But till now have not received any package and have not received refund....

Mar 04, 2020 by Kapal rabindra

Order issue (EZEEKART NET) ^Open

I ordered (**********) an item (EZE******) from ezeekart.net but didn’t get any confirmation via email so I contacted to contact no and email provided on website, but emails is not valid and nobody pickup the call, so now, I can’t cancel my...

Mar 04, 2020 by Anand Pilania

Ignorance in return and refund (Amazon.in) ^Open

I bought a Bosch * kg Fully-Automatic Front Loading Washing Machine (WAK*****IN, Silver, Inbuilt Heater) from amazon.in worth rs ***** /- through my credit card on ** Jan **. and i got a damaged product on * Feb ** . So i raised return of the p...

Mar 04, 2020 by S mohan rao

Package Not Delivered (Case It Up) ^Open

I had ordered three jerseys from this website on ** Oct, ****. The order was to be delivered in * months but after * months no contact from them. When I did the follow-up, they said order details will be mailed in a couple of days but nothing. ...

Mar 04, 2020 by Tufail Javeed Qurashe

Fraudulent Product (Amazon .in) ^Open

There was no serial number mentioned in the bill of the product ordered from Amazon.in and due to that I was not able to claim warranty for my product. It's been over a month where Amazon claimed that it will replace my product or refund my mo...

Mar 04, 2020 by Romeet Roy

Cheated me (Vow6.com) ^Open

I had placed order with vow* for iphone** pro. They used to reply me on mail and chats but on later stopped. And * months of duration they were off and now they are back to business. i have asked about my order they say that they were hacked an...

Mar 04, 2020 by Kapal rabindra

Bad quality furniture (Wooden Street) ^Open

On **nd May ****, we some furniture - shoe-rack, console table, one mirror and a three-mirror set, from an online furniture seller called ‘Woodenstreet’, worth Rs **,***/-. (Order ID: *****, * order description forms sent by the company, an...

Mar 04, 2020 by Biyas Roy

Order not received and no confirmation (Wearitloud fashion panda india) ^Open

I ordered few items of amount Rs **** on */*/****. It was supposed to reach me in max *-** days,but it has been a month now and no sort of validation is being given by the company that my products will reach me or not. My order no. is #EN***** ...

Mar 03, 2020 by Dheeraj Kharwar

Package not delivered (Exclusife Technosoft Private Limited) ^Open

That the complainant purchased the services (mentioned in the Order Form) from Exclusife Technosoft Private Limited vide your order form cum proforma Invoice no. **** dated **/Oct/**** by paying an total amount of Rs. **,***/- (Rupees Eightee...

Mar 03, 2020 by Anshu Priya

Not Satisfied with the product (Flipkart) ^Open

This complaint is regarding my order I am having problem with my Realme * Pro (Sparkling Blue, *** GB). The Product has heating issue after an normal use of **-** minutes, and camera quality is not good, So I want to return the same and need r...

Mar 03, 2020 by Animesh RAkshit

Keve shop Fraud (keve shop fashion store) ^Open

I had ordered shirts online at Keve shop for shirts on Feb ** and paid on line, order No #***** . The status is still showing shipped. Order tracking is not available. The package has not arrived.When I called for update, they told me your orde...

Mar 03, 2020 by Rajavel Perumalsamy

Shirts Package not delivered (Keve shop) ^Open

I have placed an order#***** on keveshop fashion store for * shirts with a payment of *** rupees. I got a confirmation mail and an order number. It's been * days my order is still not delivered. Please help to get my refund ....

Mar 03, 2020 by Mahesh Kumar M N

Wrong item delivered (Thesilkee In) ^Closed

I ordered a pink lehenga from this website and what I received is a peice of ripped fabric. I want refund regarding it. Somebody help me please....

Jan 09, 2020 by Saharsh shekhar

EXCHANGE NOT YET PROVIDED EVEN AFTER A MONTH (Myntra) ^Closed

It's been **days i have ordered the item! And it's been *days i wanted an exchange for an item after i have received it! I hv ordered an adidas sweatshirt on **th of December and it got delivered to me by **th of December! On the size char...

Jan 09, 2020 by Md Raihaan

Order not delivered (Aldrado Radha Creation ) ^Closed

I had ordered * pairs of shoes from Aldrado.com on **st December ****. . I received their confirmation immediately but there after there is no response. I paid them thru Paytm. The amount was received in the name of Radha creation. Till date I ...

Jan 09, 2020 by Anu

Product Not received yet Amount paid (aldrado com) ^Closed

I made a order [Order #*****] (December **, ****) on aldrado.com site. X* Android iOS Sports Smartwatch with Fitness Tracker,Qty-* & Amt-****. I received a SMS on **th Dec saying that We have finished processing your order. But the product is...

Jan 09, 2020 by Hardik Patel

Wrong product delivered (Zareen Nx) ^Closed

I have ordered a dress online from FB market place. They delivered wrong product and now when I am trying to reach them for return, no one is picking call....

Jan 09, 2020 by Kriti

Package not delivered (Order2india ) ^Closed

I have ordered a spare electronic part of the iPhone from this site. they mentioned as it would take about * month and i have agreed to their policy. but now its more than a month and there is no clue of my product nor they replying to my refun...

Jan 09, 2020 by Kishan v.s

Received defective jacket ( Com) ^Closed

Hi I ordered a Adidas ****-** Manchester United Icons jacket- Black on **th of December ****, the same was delivered to me on **th of January **** (approximately one month after following up many times). When I opened the jacket and checked ...

Jan 09, 2020 by Swaroop

Bad quality product (Insasta.com) ^Closed

I bought a lazy bed mobile support stand. The product shown in pic holds the mobile the way you want without buckling to the load. The actual product does not behave as shown in the pictures. When i attach the mobile and let my hands free the p...

Jan 09, 2020 by Preetham Shettigar

Damage (Liketowear. Com) ^Closed

Google pay number **********...

Jan 09, 2020 by Ashish prakash petkar

Wrong product delivered and returned not available (Flipkart) ^Closed

I ordered the XS multi vitamin nutrilite tablet but i received cello tiffin boxes. The order price is rs. ****. How to refund this in my account plz inform me. The order placed in jhansi FOR MR. Rajendra bhondele ...

Jan 08, 2020 by BHAWANA TIWARI

Wrong product (noise smart watch and head phone but i received jbl used head phone ) ^Closed

I have ordered noise combo fitness watch and noise shots bluetooth earbuds with only COD available, order no-******. i have been cheated by delivering wrong products which are fake and costs around ₹****/- approx . request you to please resol...

Jan 08, 2020 by Bala murali Krishna

Package not yet delivered (Aldrado) ^Closed

I ordered shoes on **th dec.but till now I didn't get received and no update from company...

Jan 08, 2020 by B Ashok kumar

Fraud by website (Gwaliorfloristshop com) ^Closed

Actually i ordered a tray of chocolates from this website... Of amount rs *** when the amount was deducted from my account i called upon the no. Given on website... But no one picked the call nd nor my order was delivered. ...

Jan 08, 2020 by Shalini chauhan

Myntra not picking up shipment (Myntra) ^Closed

I purchased an item in myntra,i received a order which is completely different model from what i ordered ,i placed a order on **th December on next * days i got received shipment and i placed a return request, and the agents are not at all pic...

Jan 08, 2020 by Kiran

Pet shop sold me 2 dying kittens infected with FPV (Onlykittens.in) ^Closed

I contacted onlykittens.in and purchased a pair of *-month-old Persian kittens. The seller was paid **,*** INR - **% advance through bank transfer and **% after delivery via cash. These kittens came with a guarantee that they were healthy and v...

Jan 08, 2020 by Irtiqa Javed

Wrong or fake product deliver (Ganpat Trading) ^Closed

ordered smartband with Bluetooth earbuds and my order number is: ****. I paid amount Rs: **** while opening box wrong or fake product is deliver by vendor try to contact via mail id so many times on info@wearablebuds.co.in and info@wearablebud...

Jan 08, 2020 by Manan Joshi

Refund not received in my bank account (Amazon) ^Closed

I had placed order on Amazon using Google pay UPI. Unfortunately i cancelled my order then, Amazon initiated the refund and provided me with a refund reference number and asked to call the customer service of my bank i.e HDFC. They said that th...

Jan 08, 2020 by Sudhanshu raj

Packege didn t receive (Aldrado shoe Com) ^Closed

I placed and order or aldrado website in month of Dec ****, and made payment by paytm and yet I didn't receive any thing and they are not even reply my mails... ...

Jan 08, 2020 by Rajesh Kumar

Cheap quality saree given to me (Craze N Demand) ^Closed

I ordered a saree and cheated me by giving a very cheap and bad quality of saree and they cheated me by **** rs.... Tired contacting them but they are not even responding i request everyone to first search and cheak all the reviews before buyi...

Jan 08, 2020 by Ri

Package not delivered (LYOS Live your own style ) ^Closed

I had order on ** th December for Two ladies purse but had not received any message for the same whether it is dispatched or not...

Jan 08, 2020 by Monika