ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (Footballmonk) ^Open

I ordered two jerseys from FootballMonk on *nd January **** and I was supposed to get the delivery of my prepaid products by **th January ****. But now, whenever I checked for the update, it kept on delaying the delivery date. The final update ...

Feb 06, 2021 by Prashant Sharma

Poor Project Execution by Livspace (Livspace Home Interiors ECommerce Private Limited) ^Open

When I was evaluating multiple vendors for interior designing of my new flat, I was influenced by Livspace’s promotional marketing on Facebook. I was impressed when senior designers got personally involved in the deal negotiations and provid...

Feb 06, 2021 by Susheel Walia

Not providing services Not picking phone (Wonderland Vacations India Private Limited) ^Open

I bought package of * days from company. They provided * nights and * days extra package as gift. Which we used in * month. After that we tried redeem the voucher for further holiday planning. They are not picking our call neither they are res...

Feb 06, 2021 by JYOTI PARKASH

Order cancelled without my permission or knowledge (Amazon) ^Open

I had ordered a hair dryer from Amazon and paid for the same. They cancelled my order without my permission or knowledge and when asked about it they were telling me its mistake from their end that the product was priced low.I saw the price on...

Feb 06, 2021 by Akash Thakare

Different Model of item Delivered and Wrongfully Blocked Flipkart Plus Account (Flipkart) ^Open

My Flipkart order id: OD****************** I had ordered Apple iphone **pro ***gb on **/**/**** but Apple iphone se **gb was delivered to me. On **/**/**** i registered my first case with flipkart regarding this matter asking for replacement ...

Feb 05, 2021 by Vivek sinha

Duplicate (chiros watches) ^Open

i have invested INR ***** for marketing business since * year . but they did not tell me about company name and information. and they not taken this money from company's name. they given money at has own personal bank details. after some days t...

Feb 05, 2021 by Nilesh suresh Nawadkar

Apple Warranty covered apple claims not to support (Apple Inc) ^Open

I want to file a case against apple. I got a defective iphone ** and apple is not replacing it under warranty and blaming me for some internal fault. I And worst thing is I used my phone not much. it's been only * months since I bought the mobi...

Feb 05, 2021 by Neharika J

Flipkart Samsung mobile (Flipkart) ^Open

The flipkart representative is not the right thing to do. Most of the new representatives should be. I keep saying that the product I bought is not good.I don't want a replacement, I want a refund, but Flipkart is not giving a refund.Unwanted p...

Feb 05, 2021 by Pravin Kate

USED ITEM RECEIVED BROKEN SEAL (Tata Cliq) ^Open

USED LAPTOP RECEIVED AND BROKEN SEAL I PLACED AN ORDER FOR LAPTOP COSTING OF RS *****, AS ON ** TH JANUARY ****(Order ID: ********* ) ON TATA CLIQ ONLINE SHOPPING PORTAL(Reg. Off.: Unit No. *** & ***, *th Floor Kaledonia Sahar Road,Andheri ...

Feb 05, 2021 by NITHIN T

Package not delivered (One plus 7 T) ^Open

Walk in star did fraud to me and because of that I've been going through tough times. In this covid times people are going through tough times and so do I. On **/**/**, I order one plus * T for my sister's birthday through walk in star but it d...

Feb 05, 2021 by ANUSHANK UJLAYAN

Online shopping fraud company (Mahadev Tyres) ^Open

Order Bosch drill machine on *th January **** still not get anything, they will fool you by giving shipment no of delhivery courier but will never handover physically material to them. It's highly organized fraud online company. Do not, I rep...

Feb 05, 2021 by Kuldeep Soni

Sbi credit card issue (Sbi Kolkata High Court Branch) ^Open

I have not received my sbi credit on my hand as i have moved from that address. But since then it is generating monthly bill and it is also charging fine for no reason, since i have not activate the card....

Feb 04, 2021 by abhishek verma

Unsatisfactory advisory services (Moneymax Investment Advisor) ^Open

I paid Rs *****/- as advisory services for share trading. However, the advice offered by the company resulted in loss of Rs. *****/- as a result of which i asked them to refund the money but they are refusing to do so. They are asking me to inv...

Feb 04, 2021 by Girish Agrawal

Zoomcar India not processing refund (Zoomcar India Private Limited) ^Open

I made a booking with Zoomcar India which was cancelled by Zoomcar on **st Dec'** due to unavailability of vehicle. The TAT of ** working days as per their policy is over but still the refund has not been processed....

Feb 04, 2021 by Sumeet Banerjee

Change product (Instaprojecter ) ^Open

Instaprojecter oder no-**** but change delivery to samsung Galaxy j* please problem solve contact number **********...

Feb 04, 2021 by Santu Kumar Singh

Consignment delivered poor quality with different colours (Sulabha creative) ^Open

Order number ******** and ******** received but different colors and design. The material is very low quality. Company is not responding the email for return. Mobile number ********** is closed. ...

Feb 04, 2021 by Krishnakant prasad

Wrong product received inside the box (projectorkart in) ^Open

Dear team I ordered for a Insta Projector from projectorkart.in , order number. ****. Worth of ****/- . Courier service delivered the box to me and I unboxed it and got flip cover inside box. I mailed them at their email id hi@projectorkart....

Feb 04, 2021 by Tapeshtoushik Roy

Package Not Delivered (www mahadevtyres com) ^Open

I have Ordered Battery *** Ah - ILTT*****N Rs.**** Microtek Ups ****Va E*+ Rs.**** Paid Rs.*****.** on ** Jan **** Payment gate way ref no **********. Today * Feb** so far called more *** times on phone no +******** **** and emailed *...

Feb 04, 2021 by Arun Nehru Selvam

Refund not received (Myntra) ^Open

I ordered a unisex puma black shoe in Myntra and cancelled the order. I prepaid for that order, so I was expecting a refund of Rs.**** from them. But they haven’t processed the refund yet. They said they processed it on **th jan. it’s been ...

Feb 04, 2021 by Haretha winmalar

Incorrect size of tracksuit given by retailer (NOW FASHIONS SHOP NO 150 FLOOR GOOD EARTH CITY CENTRE GURGAON) ^Open

I bought a ladies tracksuit from NOW FASHIONS showroom, GOOD EARTH CITY CENTRE GURGAON on **/**/****. While purchasing I asked the salesman bof showroom for XXL size of tracksuit to which he replied in affirmative. I made the payment of Rs ****...

Feb 04, 2021 by Dr Gourav Tandon

Refund (KFC) ^Closed

Money debited on ** rd Oct **** but order got cancelled.i didn't get my refund yet.its been ** days already.company doesn't have proper customer care number....

Nov 04, 2020 by Namrata Mukherjee

Package not delivered (Fbbonline) ^Closed

I bought a shirt on fbbonline.in at Rs. ***.** on ** September, it dispatched on the next day (** sep). On *th October the delivery guy called me and said he is going to deliver the package today (*th oct), but after * minutes he called me ...

Nov 04, 2020 by ADITYA KUMAR

Fraud by Myntra (Myntra) ^Closed

my order id for Myntra is ******* **************. I ordered SHUZ TOUCH Women Grey Solid Pumps and received different colour product. Then I raised the request for return stating that product does not match with description provided on website....

Nov 03, 2020 by Aarti

Refund not issued (Myflowerapp) ^Closed

It is highly being unprofessional, that i being a customer is following up with my flowerapp since a very long time and not getting any fruitful response regarding my refund. It is very irresponsible behaviour i am getting from their side. I ha...

Oct 29, 2020 by Gaganpreet

Cancellation and refund (Byju s) ^Closed

I have order an IAS course in BYJU'S on **nd october by paying ****₹ online and called them to cancel my order within **hrs. My order number: *********. They have told me that their senior manager will call back to me. But i did not receiv...

Oct 27, 2020 by Maddha diva vara prasad

Refund not done (Club Factory) ^Closed

I haven’t received my refund after I returned the item to club factory * months ago i got a text that they have received the item at their ware house.......

Oct 27, 2020 by Manoj kumar

Onshopdeals com Package not delivered more than 5 months (Onshopdeals.com) ^Closed

I placed the order on **th May **** for * products. After a lot of calls and follow up I got only one product delivered after *.* months on **th August ****. for second product they are assuring refund since **th August but still no refund. ...

Oct 27, 2020 by Vinayak Jain

Order not placed (Zopnow in) ^Closed

I placed an order on zopnow.in and it took me to the payment page. I paid the amount but received no confirmation on the order. However, the customer care no. Seems fake and doesn't work. Help if you can!...

Oct 26, 2020 by Arnab Barua

Flipkart not refunding my money (Flipkart) ^Closed

I have placed an order through flipkart on ** th october **** the amount was ***** and the very next day due to some crisis in my family i have cancelled the order and i had made the payment through sbi debit card. after cancellation which was ...

Oct 26, 2020 by Soumodiptya adhikari

Received defective product and they refuse to refund even after sending the product back (mivi collar neck band) ^Closed

Ordered mivi headphones on *rd Oct, received on *th Oct. One side was not working. So sent a mail requesting a refund and they replied on **th Oct saying product must be sent within * days after delivery. Some how sent the defective product now...

Oct 26, 2020 by Kishore Logu

Wrong product deliver (Amazon.in) ^Closed

I Purchased A Product [boAt Bassheads *** in Ear Wired Earphones] From Amazon Whose Ordered Date :** September **** And Order Number :***-*******-******* And Total Amount : *** Which I Paid Online. I Had Been Received This Product Since Oct *...

Oct 24, 2020 by RAJESH KUMAR

Not Refunded Money (Flipkart) ^Closed

I placed an order for iPhone SE on **th October, **** and due to some reason I canceled the order same day. When I contacted flipkart from r the refund they said it has been processed already but it hasn't been credited to my account yet. I fol...

Oct 23, 2020 by Govind

Security deposit not refunded (Colive) ^Closed

I Have Vacated The Room In May After Serving Notice Period Of One Month. They Have Deducted One Month Rent As Lock-In Period Charges. The Remaining Rs. **,*** Was Not Even Reflecting In Their System As Security Deposit. After Multiple Calls Wit...

Oct 19, 2020 by SHEIK MOHAMMED DANISH

Fraud (Flipkart) ^Closed

Hi Sir/Madam, I am Doni Philip (Resident of Telengana). I ordered a Thomson *R Series ***cm (** inch) Ultra HD (*K) LED Smart TV from Flip kart online. The order ID is: OD****************** (placed on **th Sep ****). TV was delivered the ...

Oct 19, 2020 by Doni Philip

Refund not credited (Nestaway Technologies Private Limited) ^Closed

I stayed in nestaway homes from March till September **th..I should have received my refund within a week since they said house is eligible for instant refund. In their website they have updated that payment has been done on October *st along w...

Oct 18, 2020 by Mervin Rajkumar

Facing issues in Tracking the order (Zapvi) ^Closed

I ordered customised case for my honor *lite mobile *days back. I paid the amount ₹*** for that in online. After payment they gave me the order no. ******.. When i try to track my order it is not showing any status. After reading all the comp...

Oct 18, 2020 by Neeraja Ippili

Package not delivered (Aacho) ^Closed

I placed an order with Aacho, jaipur on *st october. I received one of the product and had to riase an exchange request due to size issues. I paid for the reverse pickup and sent the product back to them, they received it on **th October. Post ...

Oct 17, 2020 by Deepmala Manna

Headphones with manufacturing defect (Boltt) ^Closed

Order #***** *) I read wonderful reviews on Amazon for the Boltt Bluetooth Headphones. Later, I found that these are paid or fake reviews. Boltt actually invites YouTubers or influencers to promote the headphones in a way that it generates a l...

Oct 16, 2020 by Jaswinder Kaur

Order didn t place though I paid for it (Flipkart) ^Closed

Flipkart brought Big Billion Days with massive offers, and I got attracted towards their offers. So I decided to order Bluetooth Speaker, so I did. I did payment through Google UPI, and the money got deducted from my account. But on their end t...

Oct 15, 2020 by Rutik Gaikwad

I have been cheated for after paying a sum of 1000 to the company (Kitech) ^Closed

After i applied for data entry jobs in quikr i got a call from kitech company and they asked to pay a sum of Rs *** to join and start the work and it was easy. They gave the login id and password but after i got logged in i came to know that it...

Oct 15, 2020 by Sabarinathan G