E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.
Wrong product delivered (Wirelessdeals.in) Open
I ordered Combo Samsung Level U Bluetooth Headset With Sony Truly Wireless Sports Earbuds × * from Wireless Deals. But I received the Jbl wired headset instead of my actual product. Now Wireless Deals are not responding to my complaint. Kindly...
Aug 05, 2019 by P. Sai Krishna
Got wrong product (Shopnik E Service Private Limited) Open
Got wrong product. I have ordered a Nokia phone and sony earphones. But got local earphones and ikali phone. Please help....
Aug 05, 2019 by Akhil bhaote
Fooling customers and giving fake assurance (Flipkart) Open
I ordered products and for * consecutive times, the scheduled date of delivery was changed and delayed for the next * days. Also during *nd order which I ordered was in exchange of order product as the date of delivery got changed in the evenin...
Aug 05, 2019 by Vatsal Kotak
Poor quality product received (Avirat Vastram) Open
I ordered a top and palazzo from this site Avirat Vastram. The product received is completely different from what mentioned on the website. Such a poor roadside quality and I spent ****.** to be exact to buy this shit. Please help me get my m...
Aug 05, 2019 by Yamini kapoor
Grofers did not give promo code offer (Grofers) Open
I had purchased monthly grocery from Grofers costing more than *.*k. In the offer section attached herein, it was mentioned promo code HDFC*** will give a discount of Rs *** if Hdfc card is used for payment and total shopping is more than *.*K....
Aug 05, 2019 by Abhinaba Dutta
One Item of order not delivered even after 2 months (Cart Savvy Bunny) Open
I had ordered * items from Cart Savvy Bunny on *th June ****. Following are the items: Magnetic Energy Therapeutic Bracelet, Anti Snore Ring, Titan Heavy Duty Sneakers (this item will be referred to as shoe in the details forward) & Magnetic Re...
Aug 04, 2019 by Nithin Mathews
Ordered item not received (Zarawe.com ) Open
I have ordered *-inch *G/*G Folding Screen Phone - Black with zarawe.com on *rd march **** wide order no ZAR**** at U$ **. I have received the wrong product of US**. I have sent mail to deams*@outlook.com and informed regarding the wrong produc...
Aug 04, 2019 by Navanath J Gawande
Refund not proceed (Brand Factory) Open
I have ordered * product from https://www.brandfactoryonline.com website. From that order, I have placed a return request for * products but no one can come for pick up that product yet. I have raised the return request before * month, now I ha...
Aug 03, 2019 by Swapnali patil
Refund not processed for the cancelled order (Medjio) Open
I had placed an online order on Medjio (Ref: Med***************) for the purchase of medicine for my father. This was a prepaid order for which I paid the whole amount (Rs ****.**) in advance from my Paytm account. The very next I received a me...
Aug 03, 2019 by Pradeep Kumar Vashist
Mi tv panel broken because of installation mistake (Flipkart) Open
On *th July night mi tv purchased from Flipkart. It fell down by its own. Thankfully no one was hurt. When complaint the service engineer came and said that the wall mount to which it was attached was heavy as comparatively used so the screw co...
Aug 03, 2019 by Swati khandelwal
Flipkart not refund my money (Flipkart) Open
I have an account of Flipkart after a few online shopping of friends of mine, become Flipkart plus member. I am very happy one day, I have ordered a Samsung galaxy tablet of *****.**. within time delivered at **/**/**** but the product is damag...
Aug 03, 2019 by Deepak Kumar
Item not as described on website fake product (ebazee.in) Open
Purchase on **.**.**** with Rs. **** with cod. On the website, portal showed item and received item did not match even ** per cent. After this see the received smartwatch battery leaked and unable to on the smartwatch after charging * hours. On...
Aug 03, 2019 by DEBATOSH SINHA
Warranty repair not done (2gud.com) Open
Www.*gud.com (flipcart) is a fraud website for buying mobile phones. I have bought a mobile phone through www.*gud.com vide order no.-OD****************** on **.**.**** with ** months warranty but after ** days the touchpad is not working. I ha...
Aug 03, 2019 by UMA SHANKAR MALLIK
Defective product money not refunded (Insasta.com) Open
I had ordered a Google Chrome Cast from insasta.com. It was a defective product. They told me to return the product and I will be refunded back the amount in full i.e. Rs. ***/-. soon after sending the product back i.e. on **/**/**. The phone w...
Aug 03, 2019 by Francy Agnelo Gonsalves
Zunroof fraud company (Zunroof Tech Pvt Ltd.) Open
It is a solar panel installation order for home purpose. Booked the order on March ****. Till now August **** nobody cares. I have paid ** per cent of the money forced to pay but they said they will do. If I ask them after some days they will s...
Aug 03, 2019 by Prasana B
Took rupees on fraud Snapdeal lucky draw coupon (Snapdeal.com) Open
Yesterday I have got a call from Snapdeal lucky draw fraud. The call was from Rakesh Verma and Nikhil Rajeshwar. Today they have called me a Snapdeal online shopping representative. They told me I have won a lucky coupon as a fraud. Because of ...
Aug 03, 2019 by Pritam samal
Received torn saree instead of designer kurti (Sunderwomen.com) Open
I have ordered for sunder women designer kurti and I have received torn saree. It's disgusting and I need a refund for this. Please do the needful....
Aug 02, 2019 by Dr khairunnisa
Not refunding my money (Coolwinks) Open
I cancelled an order through coolwinks but they are not refunding my money. Order number: CW*************. Please do the needful....
Aug 02, 2019 by Jagath odiyana
I have received a wrong order (shoplooh.in) Open
I have received a new long digital printed * kurtis combo which costed ₹***+shipping =**** but I received a wrong order * sarees which are of very low quality. I ordered from Facebook the website is shoplooh.in. In that website, I can't find ...
Aug 02, 2019 by Anitha v
Item not working (Ezeedeals) Open
I have ordered a smartwatch from ezeedeals.in online shopping site of Rs ****/-. I have wrongly selected the COD option while making the payment. So I tried to cancel the same but it is not happening. The delivery boy is also refused to take th...
Aug 02, 2019 by Vishwas Shelte
