ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Laptop dead in 3 hours out of box (Lenovo (INDIA) Private Limited) ^Open

I purchased a brand new Lenovo laptop from Pai Electronics in Hyderabad (Branch: Sun City) on EMI plan on October **, ****. The laptop crashed in * hours, kept crashing constantly even after re installing the OS software, I purchased it on F...

Nov 12, 2020 by Syed Ali Ibrahim

Package not delivered yet and also payment deducted in advance (Trendy Western) ^Open

Through this site I purchased three suit of worth Rs-****/- on **th Nov **** but I am not receive any msg or neither received my order.My order number (#TW*****). till date no confirmation from this site and for this I have written email to it ...

Nov 12, 2020 by Aaron Lewis

Package dead on arrival (Reliance Digital) ^Open

The product delivered had no seal and the sticker was taken off.On asking the delivery boy he said it was normal. Also the product arrived dead. When asking for replacement they are blaming me that i took off the sticker , hence not liable for ...

Nov 12, 2020 by Kumar Malay

Cheated in the name of job (Typing World ) ^Open

It's basically a data entry company which promises to give work and salary of **k after submitting the work instead of giving salary as said they demand money from our end in name of various formalities n say it's all refundable along with the ...

Nov 12, 2020 by Varshini B

Not refund my money (Ssst Akt Elampillai ) ^Open

I purchased dhoti+shirt and pavadaisattai from Ssst/Akt Elampillai through whatsapp with full prepayment including shipping charge Rs. **** But I received completely different designs and colours, So I asked them to exchange or refund my mon...

Nov 12, 2020 by Pommi Eswari

Myntra not accepting return of wrong shoe delivered (Myntra) ^Open

I Ordered Power Men Shoes From Myntra And Received Wrong Product(Different Color And Size) . After That I Placed Return Request And Delivery Men Told You Have To Raise A Complaint Then Only We Will Take It With Us. I Raised Complaints *-* Times...

Nov 12, 2020 by Mitali Manghnani

Bajaj Electricals not resolving complaint Geyser under warranty (Bajaj Electricals Ltd ) ^Open

Hi I raised an issue of geyser repair on November **, **** (Caller ID attached). The product is under warranty (warranty document and bills attached). The engineer named Deepak Sharma visited and returned back without fixing the issue. He s...

Nov 11, 2020 by Shashank

Missing Items (Myntra) ^Open

I placed orders of different items vide order numbers *******-*******-*******, *******-*******-*******,*******-*******-*******.They randomly clubbed * items into a single dispatch and delivered to me with a Packet Tracking ID ML********** and P...

Nov 11, 2020 by Dr. Amrita K

Package not delivered (Indian wedding outfits ) ^Open

I placed an order for a white sharara set through the Instagram ID @indianweddingoutfits. I was asked to pay through google pay for my order. I placed the order. It’s been more than ** days and I haven’t received the order. The person stopp...

Nov 11, 2020 by Shiksha sai

Received wrong product but return is not accepting (Myntra) ^Open

I have ordered * products in Myntra, out of them * I got wrong product and other is very bad quality, so I have requested for return more than ** times but every time they are rejecting my return request saying quality check failed, without ver...

Nov 11, 2020 by Anil

Shopcluse Luckydraw Scam (Shopcluse) ^Open

ShopClues, on **/**/**** I recived a call from a person saying that we are from shopeclues and you won a lucky draw and I got an MAHINDRA XUV*** CAR worth of (PRICE-**, **, ***/) and They ask me to pay **** as registration fees and then also ...

Nov 11, 2020 by Tushar Garg

Received wrong item (OnePlus) ^Open

Hello Order #M****************** Ordered for OnePlus wireless charger But I got wired adapter I had a word with OnePlus team Complaint raised on ** th October I didn't get any solution Please ask them to credit my refund So that I'll pu...

Nov 11, 2020 by Saikumar

Wrong headphones delivered (electronicdeal in) ^Open

*. I ordered for Sony MDR-XB**AP Premium in-Ear Extra Bass Headphones with Mic (Black) as per website picture and description. I was wrongly sent :Sony MDR-EX *** AP. I want a full refund ...

Nov 10, 2020 by Ignatius Manuel Vaz

Delivery of product delayed (Flipkart) ^Open

I had ordered a TV on oct **th **** with full payment done at time of purchase,I was assured delivery date of **th Oct , I have been following up since then and not getting any clear response from them. Their customer care is calling up and ask...

Nov 10, 2020 by Deepak Bangera

Item not received (Classy Shopperz) ^Open

I ordered High Quality Clone from Classy Shopperz , he asked me for *** as advance and remaining after placement of order. After that he sent me videos of placement of order and tracking details as well and later after when I sent him the remai...

Nov 10, 2020 by Ribhav Kapoor

Facebook fraud by Indian Army Fraud of activa (Facebook) ^Open

I saw a activa on Facebook post then I call him he is giving me a low price ***** then I say yes then he said to me that you've to pay **** this amount and we will send you active at your home and he send us indian army fast delivery receipt al...

Nov 10, 2020 by Ashish Simariya

Wrong commitment and fraud (Zunroof Tech Private Limited Gurgaon Haryana ) ^Open

मेरा नाम सुधीर कुमार है, मैंने अपने घर की छत पर शेड पर * किलोवाट का Rooftop Solar System लगवाने के लिए Zunroof Compan...

Nov 10, 2020 by sudhir kumar

Amount debited but order not placed and amount not yet refund to me (Flipkart) ^Open

I have made order for iphone ** pro of ***** rupes on Flipkart on ** octomber **** . That i did online payment through net banking, transaction failed but amount debited from my account and order not placed . Not yet return to me yet ** days i ...

Nov 10, 2020 by Kailas anil phad

Received a fake product even in replacement from amazon (Amazon India) ^Open

On **/**/**** i received a pendrive (SANDISK CRUZER BLADE **GB) WHICH I ORDERED FROM AMAZON FOR *** RS.THE SELLER WAS BEST BUY INDIA PVT. LTD. WHEN I OPENED THE PARCEL AND SAW THE PACKET IT WAS LOOKING LIKE A FAKE PRODUCT AND WHEN I ...

Nov 10, 2020 by Syed Saquib Sayeed

Trendy Western Payment taken advance product not delivered by TRENDY WESTERN (Trendy Western) ^Open

I have placed an order to purchase a Rich Looking Sky Blue Flared Kurti from Trendy Western.Com and paid Rs. ***/= on **.**.**** since there was no option for COD. At that time the time of delivery has been shown on **.**.****. On **.**.**** I ...

Nov 09, 2020 by GARV TAMBI

Package not delivered (Fashineo) ^Closed

I did not receive my denim jacket yet ...

Oct 01, 2020 by Himani Patel

Order not delivered (Deal Saga via Instagram) ^Closed

I ordered an Inflatable sofa cum bed on dealsaga.in via Instagram on the **th of Aug **** [order no:****]. Money was instantly debited from my account. I received a message about the shipment on the **th of Aug and haven't heard anything after ...

Oct 01, 2020 by Joe Louis

Package not yet delevired even after a month (gadgetshophub in) ^Closed

I have ordered the goods on gadgetshophub.in but after giving the payment i received the mail & no response of any mail I have written ...

Oct 01, 2020 by Mohit T

Refund not yet given (Zoom Car) ^Closed

i have cancelled my booking on *th Aug. as per zoom car policy they should refund ** working days. almost **days gone, but i am not yet received my amount....

Oct 01, 2020 by sundaramoorthy

Package not delivered even though money paid (Happyshoppi) ^Closed

I have placed an order more than * months ago and I haven’t recieved my package. Since it was strictly prepaid...I paid online but I haven’t received the package and I lost the amount I paid...

Oct 01, 2020 by Shwet Bamne

Money is taken and package is not delivered (watchler in thestylishclothes com) ^Closed

Got a add from instagram about thestylishclothes.com so checked that website and ordered sarees from it. Made a payment through UPI code through Razor pay. Also got a message regarding order confirmation called on * different customer care num...

Oct 01, 2020 by mayura deshmukh

Fraud (ultramind technlogy) ^Closed

INFRARED THERMOMETER SHOWN ORIGINAL PRODUCT AND SUPPLIED DUPLICATE. HE TOLD US THE PRODUCT OF **** AND SUPPLIED **** WE HAD DONE TOTAL PAYMENT ***** BUT RECEIVED *****/- WE WANT TO RETURN THE MATERIAL BUT HE DIDN'T AGREED AND ABUSING US ...

Oct 01, 2020 by NARESH LALCHANDANI

THINK TWICE BEFORE JOINING INTELLIPAAT CHEATING CUSTOMERS (Intellipaat ) ^Closed

THINK TWICE BEFORE JOINING INTELLIPAAT. CHEATING CUSTOMERS I am writing today to complain about the poor service I received from your company. This is to inform you that I have enrolled to SAP Simple Finance Self Paced and Live Classes. The ...

Oct 01, 2020 by Arindam Mondal

For Dot Store is Fake company (For dot store) ^Closed

For Dot Store made ad in instagram for clothing purchase and asked for only prepayment,now no website,no updates and sending link for refund which is asking every card details like cvv,card number etc for refund...

Oct 01, 2020 by Mahesh

Fake website (For dot store) ^Closed

I ordered few shirts from fordotstore. Com which was seen in Facebook ads. I received a mail but later I waited for few days but I didn't receive any message of track id and info about my order. Today on oct* ****, when I searched for the websi...

Oct 01, 2020 by PERUGU NAVA TEJA

Fraud (Superwave media) ^Closed

I was working in a company then due to some personal reason I need to shift my home town that is Ranchi.So I started looking for job here and found a company a Superwave media.And they committed me **k as a salary.After I joined here within few...

Oct 01, 2020 by Roshani

Item not delivered (Famousfeets) ^Closed

I had ordered a saree from famousfeets.com through online.....i have paid the amount....it's been a week...still i have not got any updates about my ordered...i have mailed them thrice...but no response (Hi Shruthi Kiran, thanks for your purcha...

Oct 01, 2020 by Shruthi

Delivery of wrong sarees and fraudulently charging more by displaying high cost products (clothystore in ) ^Closed

I had visited this site and after going through their stock ordered * sarees costing each above rs.***. I recieved delivery on **.*.**** and on opening the packet I realised that I have been cheated by this company..I tried to contact on the...

Oct 01, 2020 by Suman Wadekar

Money deducted from my account but did not get the order (Ajio) ^Closed

Money has been deducted from my phonepe account but i did not recieve any order or order id. They are not even replying back to my mails or calling me back for my refund. i want my refund back...

Oct 01, 2020 by Apeksha

Money deducted but uc not came (Pubg ) ^Closed

I purchased elite pass pack from midasbuy but I can't get the uc to my account ...

Oct 01, 2020 by R.Shibi James Raja

Package Missing (Dealsaga) ^Closed

I have ordered a giant bean bag in August till now I dint receive my order and I am not able to find the status also...

Oct 01, 2020 by Prashanth

Package not delivered (Mm Bulk) ^Closed

I ordered * hoodies in starting of September **** and it's been October now, I haven't received any shipping message. I messaged the official account of mm bulk on instagram but they aren't replying. Either they deliver my order in good quality...

Oct 01, 2020 by Noyonikaa

Wrong product (Pariniti Fashion) ^Closed

Hi sir, I have order saree in Pariniti fashion. i have paid in COD Rs **** but i received wrong product salwar material.no responce from contact person .kindly do the needful....

Oct 01, 2020 by Geetha S

Wrong priduct supplied (Vendexa Priducts) ^Closed

I had order for Car Scratch Remover but was supplied with Engine Scratch Remover. Ibhave not used the priduct....

Oct 01, 2020 by S Y. Kamat

Product not delivered amd refund initiated before 15 days but still i didn t get (Ajio) ^Closed

order id: FL********** refund id: rfnd_FdltgzinysVZLV...

Oct 01, 2020 by GOPINATH