ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Got damaged tv FROM JIOMART (Jio mart Reliance Industries Ltd ) ^Open

Consumer ordered a TV of Foxsky company from Jio Mart on **/**/****. The TVwas delivered on */**/**** in damaged condition so he raised return request. Thecompany picked the product on **/**/****. And till today the consumer have notreceived an...

Nov 06, 2023 by S.LAKSHMAN

Got damaged tv from jiomart (Jiomart) ^Open

Myself ordered a TV of Foxsky company from Jio Mart on **/**/****. The TV was delivered on */**/**** in damaged condition so i raised return request. The company picked the product on **/**/****. And till today the consumer have not received an...

Nov 06, 2023 by S.LAKSHMAN

Wrong product delivered (Meesho) ^Open

I recieved completely different product. I also contacted costumer care service, they said that product will be returned but when delivery boy comes, he doesn't take the wrong product as it not matches with the product shown in picture. They se...

Nov 06, 2023 by Riya Mishra

Paid amount not refunded (Flipkart) ^Open

I am appalled by Flipkart's sheer incompetence and lack of customer service. I placed an order (Order ID: OD******************) on **th October, and after I decided to return the product, my return request was approved. The pick-up was schedule...

Nov 05, 2023 by Subhodeep Halder

Tampered delivery box inner product with no seal (Amazon) ^Open

I ordered protein powder and I received a torned out box inside that box the protein powder box doesn’t contain any seal. Even after filing a complaint at Amazon end they say product is fine but how am I supposed to consume an edible product...

Nov 05, 2023 by Niharika Gupta

REFUND OF MEMBERSHIP PAID TO GO LIFE VACATION (Go Life Vacation OPC Pvt Ltd) ^Open

On ** Oct ** we were visited Havlock (A&N Island), one person met with free coupon of Go Life Vacation (OPC) Pvt Ltd and took us to the Office of the Company at Cross Bill resort near Kalapathar beach. They mind washed about vacation stay in ho...

Nov 05, 2023 by Raj Bala

Amazon is not refunding for missed items (Amazon India) ^Open

Dear Consumer Help Team, My name is Gururaj from Sulya, Karnataka India. For my Amazon.in order number ***-*******-*******, Below items were missing, but amazon is not refunding my missed item amount. *. Nokia C** with **MP Dual Rear AI Ca...

Nov 05, 2023 by Gururaj

I recieved a wrong product and they won t even accept the fact (Myntra) ^Open

I ordered a black men's Titan wristwatch from Myntra, but when the package arrived, I was in for a shock. Instead of the watch, a low-quality T-shirt was inside. I reached out to Myntra's help center, and they assured me they'd investigate. How...

Nov 04, 2023 by Deependu Mandal

FRAUD ALERT BRS MAID SERVICES NANNY MANJULA v Beware (BRS maid services Bangalore) ^Open

FRAUD ALERT!! If anyone is using or intend to use BRS Maid Services, Bangalore for any service especially childcare then please BEWARE. We signed a contract with them this July (****) to take care of my *-month-old son. Pradeep from the age...

Nov 04, 2023 by lpb

Wrong food order as well as poor ferment food quality (Zomato) ^Open

Ordered Steam rice and Chicken fry having total worth Rs. ***.** from Deluxe Family Restaurant, Boisar, Mumbai through Zomato aap but they delivered fried rice and the chicken fry was totally fermented and poor quality of Chicken. On complainin...

Nov 04, 2023 by Aaysha Kumari

Course didn t cancel (Byjus classes) ^Open

I had purchased a course from byjus for which I paid **** as a downpayment and rest of the money in emi. But as per their term and condition if anyone want to cancel the course then he/she had to mail within ** days. I did this from last * mont...

Nov 04, 2023 by Chavi Garg

FAULTY BIKE DELIVERED (Royal Enfield Himalayan bike) ^Open

I HAVE PURCHASED THIS BIKE IN NOVEMBER **** AND I HAVE VISITED VARIOUS SERVICE CENTERS **+ TIMES. THE BIKE THEY PROVIDED ME STARTED HAVING ISSUES AFTER THE *ST MONTH AND NOW THE COMPANY IS NOT READY TO SOLVE ANY COMPLAINT NOR THEY DO THE REQUIR...

Nov 04, 2023 by YASH BHALEKAR

Fraud Alert Beware of BRS Maid Services and Nanny Manjula V (BRS Maid Services) ^Open

If anyone is using or intend to use BRS Maid Services, Bangalore for any service especially childcare then please BEWARE. We signed a contract with them this July (****) to take care of my *-month-old son. Pradeep from the agency had visited...

Nov 03, 2023 by lpb

Skill lync institute fake commitment to job placements (Skill lync ) ^Open

My Name is Muthukumar From Dindigul Tamil Nadu.I am joined and get course pg embedded systems for ev vehicles at skill lync - (sep-****) started calls me for purchase there course there amount is * lakh rupees. sales person mukundhan tells me y...

Nov 03, 2023 by Muthukumar P

Package not delivered (Flipkart) ^Open

I am writing to bring to your attention the grievous misconduct and utter disregard for customer satisfaction exhibited by Flipkart, a company entrusted with providing timely and reliable services. My order (Order Number: OD******************) ...

Nov 03, 2023 by Subhodeep Halder

Package not delivered (Blessed Boutiqe Store) ^Open

This is an Instagram account. They advertiser products. Once payment is made, there is no update and no response and no delivery. They also allow COD but for a slightly higher amount. I have reported the profile to Instagram multiple times but ...

Nov 03, 2023 by Maria N

Fake items from scam website (True Dress Store) ^Open

This website advertised on Instagram. There is no online payment method on the website. As soon as you fill in your name and address, an order for "Cash on Delivery" is immediately generated. They then send the "order" to your address, take c...

Nov 03, 2023 by Maria N

Received different product as displayed on website And ajio company is not accepting my return (GAP from Ajio) ^Open

Received different product as displayed on website on ajio application. I ordered GAP sweatshirt instead of this i received old sweatshirt with different colour and size. After applying return they do not accept my return. My order id is -FN**...

Nov 03, 2023 by Harsimran preet

Myntra has not refunded my money after cancelling of products (Myntra) ^Open

Date of transaction - **/**/** Refund Initiated date -**/**/** Cancelled items are two Allen Solly sweatshirt and one mytrident bath towel. It's more than ** days but I didn't get my refund amount back. Please take action against it ...

Nov 03, 2023 by SIDDHARTH KUMAR

WRONG ITEM DELEIVERED USED ITEM (Ruff Look Jeans Ruff) ^Open

Dear Team i ordered a Product From Messho On date **th october **** And Its Deleiver on **st oct but i get a different product I get a used Shirt .When i Raise A return Request its approve but the courier boy Denied The pickup and said that com...

Nov 02, 2023 by AKASH KUMAR SINGH

Order Not Received for over a week (HYPD IN) ^Closed

There is no response on follow up nor does it show that the items are even shipped and it was supposed to get delivered on **th July, Monday. ...

Jul 18, 2023 by Saral Saraf

Package not delivered (The Love Co ) ^Closed

Order ID : #TLC#********** AWB No. : ********** Tracking ID: ********** I've placed the order on *th July and the expected delivery date was **th July and now its been ** days and still my order haven't got delivered yet. Since **th July ...

Jul 17, 2023 by Pragati Mahanta

Not giving a refund after return (Shoppers Stop) ^Closed

I ordered a pair of shoes from shoppers top but I wanted to return them. so I place a return request and the next day the delivery agent picks up the product and after ** they email me saying they received a coke bottle in the box. order id- *...

Jul 16, 2023 by Harddik Gupta

Product arrived partially (Sv Steel Corporation ) ^Closed

I have ordered ***** kgs of Kamachi Steel from SV steels Corporation Erode .And paid the full amount as per quotation since they promised to deliver the entire product the next day itself. But after delaying for one weak they have sent only ...

Jul 15, 2023 by Sreeram C

I will lose my money in credit card (Easebuzx) ^Closed

Easebuzz...

Jul 15, 2023 by Komurelli chandrashekar

International Shipment Lost In Transit (Shypmax) ^Closed

I Booked One Shipment From This Company on Dated ** June **** For USA But After Pick Up No Tracking Updated Since ** June **** I Filled Lots of Email Complains To This Company Every Time They Try To Avoid My Complain And Still Their Is No Track...

Jul 15, 2023 by Ankit Sharma

Damaged product received (Nnnow (arvind Internet)) ^Closed

I ordered a rare beauty highlighter from Sephora through NNNOW for **** n received a damaged product .I have been trying to contact them since then through phone n mail continuously but everyday they ask me to wait for ** hours but neither I re...

Jul 11, 2023 by Shivani dutta

Refund not credited by cashify (Cashify) ^Closed

Dear sir, I have purchased a refubrished mobile from cashify on June **th **** due to some reason I have returned it they promised me a refund of **** Rs to my source account but still not providing telling some reasons waited so long. Kindly ...

Jul 10, 2023 by Ravula Vamsi Krishna

Complaint against Meesho s Online Delivery (Meesho) ^Closed

I have a prepaid delivery on meesho at the date **th july **** but delivery was made in *th july **** , Due to vote I was not available to receive my product and I request delivery person over call to cancel my order he said that prepaid order ...

Jul 10, 2023 by Banhisikha Chaudhuri

Online telegram fraud (Telegram fraud in the name of Adecco company ) ^Closed

Hello sir I wanted to tell u that there are some fraud people in telegram firstly they are saying that they are from adecco uk and they want and employees for their work but then after they ask us for ***$ in the name of foreign exchange curren...

Jul 08, 2023 by Kishal patel

Service and refund is not given (Zomato) ^Closed

This app has not given me service and had cancelled the order from their side and above it they are playing around and not refunding back my money, Everyday they say the same thing and are not refunding my money, this is causing me stress and h...

Jul 07, 2023 by Syed Abuturab Mehdi

Fraud done from meesho (Meesho) ^Closed

I am writing to report a fraudulent order that I received, which I believe was mistakenly delivered to me. I did not place any order on meesho platform, and neither did anyone in my family. After confirming with the delivery boy, it became evi...

Jul 06, 2023 by Ashutosh R

Fraudulent activity Money not fefunded (Nvs Consultants Private Limited) ^Closed

Hi I approached NVS consultants based at indore for job finding .The name of the owner is Mr. Nirmal Dubey. As per my experience and salary he asked me to deposit token money of Rs **,***, against the commitment that i have to pay one month'...

Jul 06, 2023 by Sunit Sunil Kishore

Package not delivered even after 67 days (Motorola) ^Closed

I have placed my order of motorola edge ** on **th June **** and was promised date of delivery on **th June but still on *th July I have not got my order even though the order is sitting in my nearest hubb. For past * days. They have also taken...

Jul 06, 2023 by Vedvrat kishor kelkar

No Refund after cancellation (Nice Maple) ^Closed

Ordered a coffee table on **th April **** with full payment done on the website. The order was confirmed through email with delivery promise in **-** days. No sign of delivery even after ** days, finally had to cancel the order on *th May. The ...

Jul 04, 2023 by Maneesh Soni

Tv repair (Mi) ^Closed

I had purchased mi tv last yr in may **** from flipkart. Exactly after one year it stopped working. We are contacting mi service centre customer care since past one and a half month. Everytime they ask us to wait for one week and dont send any ...

Jul 03, 2023 by Shruthi

Didn t get the payment and payed amount (LAC Pvt Lmt Books) ^Closed

I do work online data entry job . They said that send the work to their HR :- Nithin Kumar to the phone number +** ***** *****. I send the work to him. He said that send **** rs to Facebook India online services Private Limited and the payment...

Jul 02, 2023 by Radhika dev

Painting not delivered (Hardrockajay) ^Closed

I had placed an order to restore my late grandparents ONE & ONLY picture into a painting to a person over Instagram (@hardrockajay). Order was placed on **/**/**** with an estimation of Rs.**** + Rs.*** (Shipping) and the person promised to del...

Jun 29, 2023 by B Kunal Raj

Return not accepting (Flipkart) ^Closed

I have ordered a plastic table from Flipkart and it was delivered on **th May **** but it was damaged so I submitted a return request on the same day. Flipkart told me that a technician will visit within * days to pickup the item. But the techn...

Jun 28, 2023 by Chandan Kumar

Suspende my account (Dream 11) ^Closed

My name is ATULBHAI MOHANBHAI PAVRA I am from Gujarat. I played dream since ****. My pancard name is ATULBHAI MOHANBHAI PAVRA. Now I am change my name government gazzet office by goverment act . Now my new name is ARJUN MOHANBHAI PAVRA. AND m...

Jun 27, 2023 by Arjun mohanbhai Pavra