ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Ajio Order Cancellations (Ajio) ^Open

my recent experience with order cancellations. I have placed several orders on your Ajio in the past few weeks, and unfortunately, all of them have been cancelled.They said this to me that due to unavoidable circumstances, we are forced to canc...

Feb 27, 2023 by Vamshi krishna

Wrong product delivered (Meesho) ^Open

Firstly i got wrong product deliverd and then the customer care denied for returning it. My Name- Sunita Kumari Ordered Date- **/**/**** Delivery Date- **/**/**** Order ID- ************_* Delivery Courier- Ecom Expess Tracking ID- *******...

Feb 27, 2023 by Sunita Kumari

Received Local Product on original Brand Packing (Flipkart) ^Open

Dear Sir/Madam on **th jan **** i had ordered a "Red Tape Walking Shoes" * No Size from flipkart online shoping app on amount of **** rupees, and on **th jan **** i received item from flipkart courier team. when i opened it, shoes Box is from ...

Feb 27, 2023 by Amit Kumar

Package not delivered yet from last 3 months (My Flowerapp com) ^Open

Mene **/**/**** ko cake order kia *** ka wo cancel krke inhone mujhe coupn dia same amt ka tb mene */**/**** ko clock order ki ***+** =*** wo bhi inhone send ni kia almost * month baad sorry khpaai krke inhone mujhe bola apko soft toy send kr d...

Feb 27, 2023 by Veepasha

Return not accepted (Flipkart Internet Private Limited) ^Open

Dear Sir, mene flipcart se **-**-**** ko phone kharida tha aur **-**-**** ko muje phone mila tha. ye phone mene use kiya aur muje pata chala ki phone ma multiple issue he to mene phone return karne ke liye request ki magar flipcart vale brand ...

Feb 27, 2023 by Amit Baraiya

Money taken (okcoinbit) ^Open

Hi, this is Gautam Gupta. actually i have paid the money to the different person according to said by the telegram receptionist with usename : @EETC**** and username : @Raj_**** they have taken money three times *****,***** and again ***** as p...

Feb 27, 2023 by Gautam Kumar Gupta

Cheeting amount to be refund (eharminy com) ^Open

I have paid the amount to register through Bangalore Taniya mam her contact number +** ***** *****. So far I have transferred following amount through phonepe gpay and account transfer ****/- as a registration fees through phone pe to *******...

Feb 26, 2023 by Suresh v

Flipkart account blocked (Flipkart) ^Open

My flipkart account has been blocked without any reason on * february so I contacted their customer support so they said me that you will get resolution by * february but on * february they sended me mail that your account is blocked due to rea...

Feb 26, 2023 by Seema Jain

Money deducted order is not placed (Dunzo) ^Open

I ordered ice creams and milkshakes, amount was deducted but order is not placed...

Feb 26, 2023 by Sadiq isham

Order not delivered (Jiomart) ^Open

I have received a message that your order will be delivered today. After sometime I checked the order in jiomart website. Now it's showing returned. I call to their customer care and even chat with them. They are saying that your order returned...

Feb 26, 2023 by Pallav Kumar

Vashikaran (Vashikaran ) ^Open

Mere upar vashikaran Kiya Gaya iske khilaf complaint karna chahta hun mere sharir mein bahut se jagahon per Dard hone laga Mera liver kharab hone Laga mere sharir mein negative dalkar meri hight Rakhi gai mere pacemaker ko hack karke Dhadkan Te...

Feb 26, 2023 by Sunil Kumar jakhar

Return being cancelled of my product (Meesho) ^Open

Actually the product been displayed in the meesho's website is different from what I got delivered. I ordered a case for my phone , I ordered that case because there was no camera module protection , I needed a case which would expose my camer...

Feb 25, 2023 by ROUNAK GOSWAMI

Incomplete order and damaged goods sent (AQUAStore in) ^Open

On *-**-**** I ordered three products from this websites the only thing I received was Amano shrimps and never recived Lemna Minor Live Aquarium Plant and Albino Koi Red Ear Guppy Fish I recived were dead I paid *** ruppess extra so I would re...

Feb 25, 2023 by Parminder Singh

Fraud for pencil packing job (Hindustan pencil pvt ltd ) ^Open

I enrolled for pencil packing job so they asked me to pay *** then during delivery they asked me **** twice i.e **** for GPS tracker and they agai asked **** for GST filing. I m mentally frustrated from this incident and harassment that they ha...

Feb 24, 2023 by Sarmishtha

Problem happened in bike due to not proper service (Southern Motorcycles Hero MotoCorp) ^Open

DAY:- * **th Feb-**** given my bike for service and raised the compliant that having some noise in engine side while speed level reaching above **, They sent the message that your bike is ready and the bill amount ****, i have paid the same an...

Feb 24, 2023 by Vinumenon

Wrong information about product on website (LT Online Store) ^Open

I ordered TP-Link Archer C* Wireless AC**** Dual Band Gigabit Router, WAN Port from https://ltonlinestore.com/ Below is the email I wrote to them, but they have still not cancelled the order and initiated refund for the same Please canc...

Feb 24, 2023 by Dipak Jethanandani

Product not taking return and no refund (Amazon.in) ^Open

I ordered cot in amazon on ** th jan ****and i paid amount . i got same on * st feb ****. and they failed to arrange instalation service .and accepted for return but theyhave not been taking pickup return and refundd, i am spending time with cu...

Feb 24, 2023 by kishor kumar vunna

Refused warranty for hardware failure (Lenovo) ^Open

There is no evidence of physical damage on my pc but black spot and lines have developed due to dead pexel. Lenovo is refusing to provide warranty even stating physical damage by customer. ...

Feb 24, 2023 by Pawan joshi

Cake and flowers not delivered (Cakesportal) ^Open

On ** Feb ****, i ordered cake and flowers for *** rs. the combo offer was called "Valentine Rose Day Combo" scheduled to be shipped on Tue Feb ** **** between * Am -* Pm. I received payment confirmation from the website as well. There was no d...

Feb 23, 2023 by Bhuvaneshwaran Pandian

Course cancellation not accepting (Skill lync) ^Open

Skill lync have forcefully selled their Course to me by telling their job placement and now they are telling they will assist and they didn't even give me * day time to think about the course and made me pay the booking amount and loan process....

Feb 23, 2023 by RAHUL PRAJAPATI

Heaphone Zone scammed and damaged my headphones (Headphone Zone) ^Closed

Hi , i listed my * month old Sennheiser hd *** headphones at Headphone zone trade up programme. It trade up programme is a pre owned listing where you can sell you used headphones and they charge ** percent fee for their service. i listed my ...

Oct 28, 2022 by Anandjith V H

Different Product Received (Gonoise) ^Closed

I have placed an order of Smart watch with GoNoise order no. is *******. But the product i have received is totally different from the product that i have ordered. I requested many times for replacement but they have not given any responce....

Oct 27, 2022 by Gaurav Pathak

Payment deducted no response Scam Fraud (Science of happiness India) ^Closed

I ordered a hamper from their website & made payment. I've been trying to reach out for customer or assistance on my order. No response. Fraud and scam. They'll take payment via fake website and not deliver anything. There contact no is not rea...

Oct 22, 2022 by Swati

Delivered defective item and won t accept return (Myntra) ^Closed

So myntra delivered a defective Philips hair straightener **** series. They collected my return item but now they are saying they are going to re-ship the rejected product to me. They have ** days return policy for all items included damaged or...

Oct 21, 2022 by Prasuna Pasagada

Delivered Manufacturing defective product and enforcing to use (Wooden street furniture pvt ltd) ^Closed

There's a huge difference/cutdown of *.* inches in the length &* inch in depth in dimension. The product which got delivered to me is ***% manufacturing defective product where dimension compromised greatly and cutdown beyond industry standards...

Oct 17, 2022 by Balasubramaniam.N

return request being rejected (Myntra) ^Closed

I ordered a flared pant. Just a moment after its delivery i checked it and found that it was a used one with stains and foul smell was coming from it. I immediately requested for return that product is the damaged one (as they have limited opti...

Oct 15, 2022 by Tanuja Tiwari

Canada PR process (Y AXIS OVERSEAS CAREER CONSULTANTS ) ^Closed

***days ago I paid amount,I did not sign or used any service** I consulted Y axis regarding Canada and Australia immigration process.First they told they have to get evaluation report positive to proceed further.They told me to pay *k for the ...

Oct 15, 2022 by Naveen Margam

Cheap quality MDF Plywood used for cot Bed (Wooden street furniture pvt ltd) ^Closed

We have purchased Adolph Bed Without Storage (King size, Honey finish) order placed on **/June/**** and got delivered on **/June/****. Adolph cot made up of cheap/low quality material and affected with fungus all over the plywood within four...

Oct 14, 2022 by Balasubramaniam.N

Exam Voucher or Refund (Simplilearn) ^Closed

I have enrolled and Paid Rs: **,***.**/- on **/**/**** for the Training and External Certification for 'ITIL * Managing Professional Transition" the Last day to complete the training and certification was September **th. Wherein I have complete...

Oct 13, 2022 by Bharath Kumar Soudary

Product not return and account block (Meesho) ^Closed

I Bought Some Products From Meesho But They Blocked My Account and they are not returning the Product and also not giving me refund Order ID's- *- ************ *- ************ *- ************* *- ************ *- ************ *- ********...

Oct 12, 2022 by RAJESH KUMAR

Flipkart account hacked and fraudster ordered iPhone using pay later (Flipkart) ^Closed

Flipkart account hacked and fraudster ordered iPhone using pay later credit line on **-Oct-**** around **AM. I was in a remote location and as soon as I got an opportunity I checked my account and found this order placed which is already delive...

Oct 12, 2022 by Chetan N

Didnt get my product (OnePlus) ^Closed

I was used pickup and drop service of my OnePlus bullets wireless Z BASS EDITION as my blutooth volume is so low. I was submitted my product within warrenty But first when my product reached to service centre they rejected my product giving rea...

Oct 12, 2022 by Sharikh

Amazon se ceiling fan liya tha warranty period mein hai fan ab kharab ho gaya hai company na thik ka (amazon app amazon in) ^Closed

maine Amazon app se ceiling fan liya tha jiski * year warranty thi fan ab kharab ho gaya hai. maine company ke costomer care par call Kiya ** hours me sarvice probaid Kara denge jab company ne sarvice nahi di to fir call kiya to ** hour me sarv...

Oct 12, 2022 by Kapil Kumar

Order not delivered (Forever 21 india) ^Closed

Hi I recently placed and order for two items from forever ** website. I received one of the item on September ** and the other was due to be delivered on September ** , when I check the website on October * it show it has been delivered but I ...

Oct 10, 2022 by Kenneth

Airtel bill paid but not marked as paid by Airtel (Airtel ) ^Closed

I have made payment of my broadband on *nd Sept Rs. ****. please refer the attachment, which is not reflected. I spoke to airtel customer care thrice with no resolution. I have made bill payment on *nd Sept [ as reflected in bank statement]. I ...

Oct 09, 2022 by Santosh

Didn t know update of my product (OnePlus) ^Closed

Oct 09, 2022 by Sharikh

Meesho fraud (Meesho) ^Closed

I ordered jwellery set from meesho worth Rs**** on *st October ,i got the shipway delivery on * Oct via ecomxpress. With same order id and same amount, i paid via gpay and received my order, but when I unboxed it was completely different jwelle...

Oct 08, 2022 by Sumbul Ansari

Product not canceled and also refund not given (Byju) ^Closed

My registered mobile no. Is **********. Student name is raghav raj. Hume byju k counselor k dwara bataya Gaya ki LKG ka live classes and hindi language m video milega but product delivery k baad live classes nhi Mila and video content only Eng...

Oct 08, 2022 by Deepu kumar

Byjus not refunding my money (Byjus Company ) ^Closed

I have been a victim of the byjus online class scam. Off lately they started calling me on and off to join their online classes and I kept saying no to it, these calls were so frequent and so many that even at night they were calling, the assoc...

Oct 07, 2022 by Smitha Samuel

Account block product not return (Meesho) ^Closed

We bought some products from Meesho but they blocked my account and the product is also not returning....

Oct 07, 2022 by RAJESH KUMAR