ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Done Fraud With Me ( Ebay919 Com) ^Open

*st They Came to Me Message me Given Their Link ebay***.com Added ***rs. Is my ebay account And Made Me Withdrawal Again They Said To Deposit Me Money I Deposited Again I Got Withdrawal But Now Time Camed I Have Deposited Till * Lakh And...

Oct 05, 2021 by Ashutosh Gupta

Wrong product receive (Flipkart.com) ^Open

Respected sir I ordered philips ** watt bulb from Flipkart, order number on **th August **** OD****************** and when this parcel came to my house **august ****, when I opened this parcel, i found a * watt bulb of Philips when I ordered p...

Oct 05, 2021 by RAJESH KUMAR

Eureka Forbes Fake sales service (Eureka Forbes) ^Open

I brought both Vaccum Cleaner as well as Air Purifier. The vaccume cleaner was having demo so, i took it. The Air Purifier demo was not there, so i was not interested. Based on sales person, if you are not happy with any product then we can ret...

Oct 05, 2021 by Shashikant Behera

Received incorrect cheap product (Fashionparadise) ^Open

I have ordered sky blue art silk embroidered saree which costs rs.****. But I did not received my order , I have received another cheap material saree which was not ordered by me and they have given their contact no. For exchange which is not ...

Oct 05, 2021 by Aishwarya Late

Teckpot Order not dispatch even payment already deducted (Teckpot) ^Open

I order the mi camera from teckpot portal....after receiving my payment parcel not dispatch and thease people even not respond over mail or phone....after passing *month I am writing this complaint....

Oct 04, 2021 by Gaurav Kumar

Never received the exchanged product (Lea Clothing Co ) ^Open

I ordered a product on **th of Aug which was delivered to me on *rd of Sept. I filed for an exchange due to size issues and the order was picked up on *th Sept and the company received the same on *th Sept. Upon asking about the delivery date...

Oct 04, 2021 by Mahima bhatnagar

Swiggy Insects in soup ordered from Sticky Rice Punjabi Bagh Delhi (Sticky Rice Punjabi Bagh Delhi) ^Open

Hi, I ordered food from Swiggy on **/**/**, the soup contained mosquitos. We ordered food from Sticky rice restaurant in Punjabi Bagh, Delhi. We even shared photos with the restaurant and they have sent a text with sorry. My wife is expec...

Oct 04, 2021 by Sarthak Jain

Cashback not delivered (Samsung Electronics India) ^Open

I purchased Galaxy tab s*+ from the samsung shop #***********. I had paid using my HDFC credit card and when i entered my HDFC card details at checkout, an instant cashback of **,*** was applied and it was shown on the app that **,*** is the fi...

Oct 04, 2021 by Anirudh Kastia

Refund of Missing product (Flipkart) ^Open

I have purchase Mobile phone on cash on delivery by Flipkart (OD****************** [Incident: IN********************] ) on date **-**-**** But when shipment is Delivered Mobile Phone is Missing in the Box , Only Accessories is Available ...

Oct 04, 2021 by Vijay Mishra

Take money but not develop my App (Neecoder X ) ^Open

i was cheated by neecodx with poorf he is very big cheater . i was contact him for a mobile app development . just it is clone of my old app . i told him and check his featrue and tell me cost . after all ***** price fixed . he start workin...

Oct 03, 2021 by Ajit Raj

Inadequate service from ABPweddings (ABPweddings ) ^Open

Hello All, I am writing this letter to you to lodge a complaint against the matrimony service ABPweddings. I had registered on their matrimony website free of charge initially. Soon they started calling me on my registered mobile number seek...

Oct 03, 2021 by Riya Mazumder

Panasonic refrigerator stop working in within 7 days after purchase (Panasonic) ^Open

I had purchase Panasonic refrigerator Model NR-CY***GK * door premium from below mentioned dealer. Dealer Address: Huns Ditigital Home Pvt Ltd *** M G road Camp, Pune Purchase Date: **-Sep**** This fridge a premium category right aft...

Oct 03, 2021 by Santosh Kumar

Dailyknots com made fraud of rs 700 through shopping platform (Dailyknots com shopping online) ^Open

Today (**/**/****), I ordered to buy a shirt of rs ***/- through dailyknots.com shopping online website. I paid of amount rs ***/- through net banking. But not got any order number or confirmation number. I called and mailed but they didn't giv...

Oct 02, 2021 by Shivprasad Sharanagat

REALME TV NOT REPAIRED FOR 20 DAYS (Realme) ^Open

Bought a realme TV ** inch on **-**-**** there was display problem in the tv registered a repair on **th September proof attached. Then. No response from technician side even after ** hours registered a complaint still no help from Realme And a...

Oct 02, 2021 by NITU DEVI SINGHANIA

Payment made against Learning license (www edrivinglicenceindia in) ^Open

I have paid INR ****/- when i applied learning driving license. ...

Oct 02, 2021 by Hema Jain

Refund not issued (Onlinedth.co.in) ^Open

I had applied for Airtel Digital TV HD New Connection Online Booking- Airtel DTH Multi HD Set Top Box With Free Pack × * from onlinedth.co.in and payment of **** was paid online. confirmation receipt was received. however due to poor response,...

Oct 02, 2021 by Jijo unnikrishnan

Mental Harrassment and Pathetic Service (Nissan) ^Open

I sent my Nissan car with Registration number - UP ** BV **** for service at Neo Nissan during last quarter of **** with problem of alignment. Service team informed me that they would need to change some parts including disc brake to ensure ...

Oct 02, 2021 by Mukesh Dhanjani

Money Added on my Facebook Ad Account not Reflecting (Facebook) ^Open

I added Rs.***** into my Facebook ad account on **th June **** and didn't run the single ad after that and added Rs.** on **th August in two transactions but none of them is reflecting in my billing section because of which my add account mana...

Oct 02, 2021 by Gaurav Dembla

Empty box received with garbage (Amazon) ^Open

I received a box with just a piece of paper insted of boat earbuds. I contacted Amazon right after I received the package. But Amazon said that they will investigate and days later said we cannot do anything. When I asked what they did for inve...

Oct 01, 2021 by Deepak Kaintura

Nonveg served instead of veg egg (Zomato) ^Open

I ordered * items from theos sec ** noida through zomato on sept **, ****. Order no. **********. All items were marked green or yellow. After delivery, the cheescake was melted, so i called restaurant. During the conversation, theos restaurant ...

Oct 01, 2021 by Manish Kumar

DAMAGED PACKAGED RECEIVED (Nursery Live India) ^Closed

order id:NLV********** order date : may **, **** delivery date : jun **, **** the complaint was raised by my end on the same date. ie ** June. refund was initiate by them as per the chat on the portal but till date, I haven't received the r...

Jul 20, 2021 by AKASH GUPTA

Service not provided (Urban Company Ltd) ^Closed

There was a display problem with my TV. On first visit the technician diagnosed that the backlight strips are not working and needs to be replaced. So he replaced those strips after * days which was a very long wait and I was charged Rs. ****/-...

Jul 20, 2021 by Sonal S Yadav

Free 7 Days of Milk Not received as per offer (Supr Daily) ^Closed

There are * issues: * - As per the offer, I'm supposed to get FREE * days of Milk if I subscribe for * month. I placed the order for * month of Milk with coupon of * days free milk. However, SuprDaily is not ready to offer the * days of Free m...

Jul 20, 2021 by Javed K Aga

Delivered wrong damaged cell phone and charger (ShopMyMobile in Ghaziabad UP) ^Closed

On visiting their website saw their ad for Nefon Q** Ultra *G (Blue) *GB / ***GB, **MP Quad Camera, ****mAh, Lithium Ion Battery, *.**" with discount price of Rs*,***/-. Ordered same via online (only option available) on **th June, Order No.SH*...

Jul 20, 2021 by Jerald Mathew

Not delivering my package (Mamaearth) ^Closed

I ordered on *th of july but still my order hasn't been delivered. Two days before they asked me for ** hours and i said yes. But today when i called they were like give us more ** hours. They have been testing my patience since * week. My orde...

Jul 19, 2021 by Gurpreet kaur

My order is incomplete (Mamaearth) ^Closed

My order is incomplete. I pay online payment but only one product is coming and other two not...

Jul 19, 2021 by Akanksha sachan

Product not recived after online payment (mamaeath) ^Closed

In my mama earth profile both shampoo and conditioner status showing its delivered but conditioner was missing in the package order id ***********...

Jul 18, 2021 by Laksh

My all orders are cancelled by mamaearth and it s my prepaid orders (Mamaearth in) ^Closed

Actually am worried about my prepaid order because my all orders are prepaid I just want which order cancelled the money is transferred in my bank account .... thank you...

Jul 16, 2021 by Parminder Singh

Not responding after taking advance (Creatives Signs) ^Closed

The LED signboard maker shop "Creatives Signs" took advance from us in April **** and he had promised to deliver the sign board by April **rd. Because of lock down in Bangalore, he kept saying that he will deliver as soon as lock down is over. ...

Jul 16, 2021 by Neha Chawla

No Change in flipkart order status (Flipkart) ^Closed

Order number OD****************** placed on **/*/** but the status is unchanged since the last ** hours. Usually i receive all deliveries within * days but here in this case its been * days but I didn't get the product. The order status hasn't ...

Jul 15, 2021 by Pritam Mondal

Received some dirty clothes from seller no response from meesho (Meesho App) ^Closed

My order number is ********** and my complaint number is ********, I got some dirty clothes from seller I raised a return request, and I made a call to customer support they told me to wait for ** hrs it'll approve after ** hrs I made them...

Jul 15, 2021 by V.Jalakandeeswar

Wrong weight measurements and no information given (Shiprocket) ^Closed

Respected, This is on behalf of Kali Traders an MSME manufacturing unit in Delhi and I am using shiprocket services from past * months. I have been manufacturing and shipping one design of stand which is just * inch broad hollow iron p...

Jul 14, 2021 by Dhruvica Agrawal

Return the Amazon Order (Deckup furniture) ^Closed

Bought a Study Desk from seller - DeckUp in Amazon on **th June **** and it was delivered on * July **** with a lot of escalations from the Delivery agent (Blue Dart courier). I informed the seller about the furniture quality, defect in the h...

Jul 14, 2021 by Devaraju M

Flipkart Unauthorized Seller scamming Sony customers (Flipkart) ^Closed

Hello Voxya Team, Thanks much again for helping me with my Meesho case in the past. This time I have been scammed by Flipkart & therefore seek your help. PFAs of complete proofs attached for your quick reference. On **th April'** I recei...

Jul 14, 2021 by Roxanne

Tcl tv Service is pending from last 24 may (TCL) ^Closed

Hi I have Tcl tv purchased in Dec **** and after * months its showing vertical lines I raised the complaint on ** may **** and they replaced the Lcd but problem not solved and closed my incident. Again I raise complain on **th of june ****and t...

Jul 11, 2021 by Triyugi Narayan Pandey

Order not delivered (Myflowerapp) ^Closed

I have placed an order of black forest cake for Rs *** and delivery was today, but my order didn't get delivered nor refunded, it's showing same status as order placed. It's not moving forward. It's totally a fake website. Refund my amount...

Jul 10, 2021 by Madhushree Vanahalli

Selling defective products and not refunded money yet ( Theretailzone in One Blaire Store Private Limited ) ^Closed

Defective product selling and not refunded customer money# I had purchased smartwatch through theretailzone.in on-line shopping and items delivered on **th June and just after ** minutes of product delivery we checked the items, it's not wor...

Jul 09, 2021 by Hitesh

Items Not delivered (Nursery live) ^Closed

The items were ordered on **nd june. As per their policy the items should have been shipped in * to ** days. Its been * weeks there is no shipping done, neither there is a way to contact them. Its a fraud company i feel with so many complaints....

Jul 09, 2021 by Uday Naik

I am Tanmoy Ghosh from Basirhat I ordered a product on the Meesho app you didn t take the order but (Meesho App) ^Closed

I am Tanmoy Ghosh from Basirhat. I ordered a product on the Meesho app . you didn't take the order. but You have deducted money from my account.How do I get my money back now? I'll give you a screenshot. please help me. Regards Tanmoy Ghosh...

Jul 08, 2021 by Tanmoy Ghosh

Dell Inspiron faulty Laptop delivered (Dell) ^Closed

I placed for new Inspiron laptop online from Dell.co.in on **th June'**. Recieved it on **th Jun'**. From day * facing software issues. When ever i start my system , i get a page saying "Alert!TPM Device is not detected" . If i say continue it...

Jul 08, 2021 by Sashidhar k