ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective platform for buying and selling online.

Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these things and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well. The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

1. First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Secondly, you should try reaching out to companies through Social Media. Social media are one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.

Step 2: Check it properly and make sure it is signed by a lawyer.

Step 3: Keep a copy of it for future purposes.

Step 4: Send the legal notice to the e-commerce company by registered post.

Step 5: Keep the slip or delivery report for evidence.

You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their consumer complaints resolved.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refund not recieved (AddMeCart) ^Open

I have order a laptop from addmecart.com on * nov ****. But i didn't receive it in ** days so i cancelled the order and they said you refund has been processed but i haven't got the refund.it has been about * months but the company is not doing...

Apr 29, 2021 by Prabhat kumar

Getting refund from Flipkart (Flipkart) ^Open

Flipkart is regularly cancelling my refund request from last two days. After * days return period will be over. I really need my money urgently....

Apr 29, 2021 by Deepak Kumar

After Sales Service (Inalsa Home Appliances) ^Open

Bought Inalsa INOX ****-Watt Food Processor from amazon.Now there is some technical issue with food processor. Contacted Inalsa **-April-** & complaint is logged in under complaint no PUB*********.But today is **-April nobody visited from the s...

Apr 28, 2021 by Arshdeep Singh Sran

Total Security License not delivered (LT Online Store Mumbai ) ^Open

I have ordered * User, * Year, K* Total Security in LT online store on April **th ****. Even after repeated emails to the company, There is no response regarding my Order. Tried to call the given phone numbers for a number of attempts daily, b...

Apr 28, 2021 by ASIR SATHIA REGIN

Item missing (Amazon) ^Open

Raghavendra ********** Amazon's order no. ***-*******-******* Oder date **-**-** Motul engin oil order ** quantity received * in quantity.. ...

Apr 28, 2021 by Raghavendra

Deduction of refund money and continuously canceling my order (Super daily) ^Open

Hello, My name is Tanushri, I am leaving in Pune since the lockdown I am using super daily it was too good at first then it started taking money for delivery that was not the problem I started getting the super access to avoid delivery charges....

Apr 27, 2021 by Tanushri Dhumale

Wrong product received (Rudrasilk sarees) ^Open

I ordered silver kanchivaram saree of cost **** on April **th **** Order came on April **th **** wrong product received with very poor quality Order ID - DR***** Company not responding for return or refund policy ...

Apr 27, 2021 by Vishnuvardhani chigurupati

Different Colour and inferior Window Curtains Delivered (Pepperfry.com) ^Open

I placed an Online Order to Perperfy vide Order No ********* dated **.**.**** for Window Curtain Linen Sheer * Feet Loop Top Curtain by My Gift Booth (SKU: FU*******-S-PM****) along with other items. Item was delivered on **.**.**** and it w...

Apr 27, 2021 by Shanmuga Moorthy T

Send me local product (Ajio) ^Open

Sir/madam I purchase a pair of jeans from ajio my order number is FL**********. The issue is i ordered cr* jeans cost ****.** but what i received is some local jeans with cr* tag . When i returned my product they told me that it is not ajio pro...

Apr 27, 2021 by SIDDHARTH BANSAL

Security deposit not received (Colive) ^Open

Hi i had vacated the property in feb and its been * months the deposit hasnt been given back, they put it first in a scam called double your deposit and then dont give it back ...

Apr 27, 2021 by Neelima Bharath

Neither got order nor refund (Tkameez.com) ^Open

...

Apr 27, 2021 by Shubham singh

It is showing payment pending (Beautifyourself Co) ^Open

I have placed my order, the transaction was successful from my end, the amount was also deducted from my account but on their website it was showing payment pending. I have mailed them messaged them on Instagram but there isn't any response fro...

Apr 26, 2021 by Vanshita

Refund not received (Amazon) ^Open

I got my package which was noise shots X* Bass truly wireless earphones on **st of July **** as soon as I opened the package the charging case of the earphones was missing I registered return for that package on *nd of August a delivery boy cam...

Apr 26, 2021 by Mohammed Arshad

Package not delivered (Lenovo (INDIA) Private Limited) ^Open

March **, **** I have placed order in Lenovo India website. Till today they have no idea about the package status. They are just telling order in placed and packing in progress for * month. They don't have any idea where the product is or what ...

Apr 26, 2021 by Kalaiselvan

Order not delivered and the seller not responding (Youniquestore) ^Open

I have ordered a kurthi and pants on *th March **** from Youniquestore's instagram page. I paid the money through Gpay and they said the order was dispatched on the *th of March ****. Until date, it hasn't reached me, they aren't sharing the tr...

Apr 26, 2021 by Chinnu Merin Mathew

Order Not Delivered (Flipkart) ^Open

I had placed an order for a iFFALCON Television on the **st of April **** through Flipkart and made the payment in full by Credit Card. The Delivery was promised on the **nd of April ****. However the material was not delivered. While I had cal...

Apr 25, 2021 by KRISHNA KUMAR N

Refund not received (mednear.com) ^Open

I ordered my product on *th April **** Monday. since no shipment was done even after * days of placing order, I cancelled the order on *th April **** Friday. Order value Rs.*,***.**. Today is **th April. Still I did not receive the refund for t...

Apr 25, 2021 by HARI KRISHNA ELURI

Subscription not activated (Leetcode) ^Open

I made a payment through Paypal for a monthly Leetcode premium subscription on **/**/****, but my subscription did not get activated. Even, I write emails to the support <support@leetcode.com> but, I did not get any response from their side...

Apr 25, 2021 by Rohit Chourasia

Package not received (Beautify yorself) ^Open

I ordered * tops from beautify yourself, I received only * and there is update on the rest * and they are not replying to my msgs and text and no update neither they are refunding my money. I want the top either my money, please help....

Apr 25, 2021 by Vishakha Singh

Haven t received my order (Tkameez) ^Open

I had ordered * t-shirts from Tkameez but i haven't received my order and that order was prepaid I have sent the mail of Tkameez but not they didn't reply my any mail..i want my money back I don't want any order from Tkameez because this is a f...

Apr 25, 2021 by Ankur Yadav

Sold us a faulty piece (Eureka Forbes Aquaguard ) ^Closed

EUREKA FORBES SOLD US A FAULTY PIECE IN JORHAT ASSAM. PIN - ******. AND WHEN ASKED ABOUT SERVICE OR REPLACEMENT, THEIR BEHAVIOUR IS NOT GOOD....

Mar 31, 2021 by NEELAKSHI CHAKRAVORTY

Did not get refund (Trendy feminine women tops and tunics) ^Closed

I ordered an item from meesho and it was not fitting for me . So I returned it back. The product was picked up on ** nd March .But even after these many days I did not receive the refund . Every day it is shown as processing....

Mar 31, 2021 by Shartina Sunny

Empty packet received (Meesho App) ^Closed

I ordered a lehnga from meesho but only received a piece of cardboard. When I returned it then courier company said product is not matching. So they cancelled the return and give me back the empty packet. ...

Mar 31, 2021 by Mahak Chhabra

FAKE OPERATING SYSTEM AND MICROSOFT OFFICE (Lenovo) ^Closed

I bought this Lenovo IdeaPad laptop in **** from a local vendor. I made the full payment for Microsoft Windows and Microsoft suit but I received fake windows and Microsoft suite which expire after *-* months. I am a student, and I face a lot of...

Mar 31, 2021 by Divija Marwaha

Not received my refund even after product is picked up (Meesho App) ^Closed

I received a defective product and returned it to the company but I have not received my payment back and in delivery status returned cancelled is showing...

Mar 31, 2021 by Vandana

Refund not provided after ban of club factory (Club Factory) ^Closed

I have order from club factory and they cancelled my order dint provide refund nearly **** and the which I received the ban was damaged. I was totally pissed off.. I tired so many number to reach them and no response. I called courier company t...

Mar 31, 2021 by Divya

Cancel booking to hike price (Royal Enfield) ^Closed

I am Abhijit katual have Booked a meteor *** Book online on **th December **** and my Booking number is BKG******CD***** of amount ***** rupees. but royal enfield dealer cancel my booking on ** jan **** intentionally to demanding high price a...

Mar 31, 2021 by Abhijit Katual

For return of products and refund not initiated (RECONNECT RELIANCE DIGITAL ) ^Closed

Within ** hrs of booked reconnect cooler product, placed for its return since the same is not meet our expectations as the product is very poor from all the angle and the cooling capacity is not at all good. But even subsequent discussion with...

Mar 30, 2021 by R B Dash

Refund not received 30 days (H M Hennes Mauritz Retail Private Limited) ^Closed

Order ID:*********** ; UPI Payment failed for such order on **.**.**** and filed complaint with H&M India (email: customerservice.in@hm.com) and also my bank (ICICI) and ICICI had confirmed successful credit of such amount to H&M on **.**.***...

Mar 30, 2021 by Manzil Ardeshna

Refund product (Shulabha) ^Closed

ITLC********** Mne ekk product order kiya tha or ushki jga itna ganda or chep product bheja h muje Mere ko product refund krna h ...

Mar 30, 2021 by Reena Dahiya

Money deducted from my bank account twice but no confirmation from agoda on reservation (Agoda) ^Closed

I was trying to make an reservation from agoda but unfortunately the amount got deducted from my bank account and i did not receive any confirmation from agoda. I thought there might be some network congestion on my end so I again tried making...

Mar 30, 2021 by Pourush Gupta

Package not delivered and refund not issued (Myflowerapp com) ^Closed

I had ordered a cake and flowers for my friends birthday on February **th. They took the order but did not deliver. When I called them, they said they wouldn't deliver to that pincode. It's been more than a month and yet they havent refunded me...

Mar 30, 2021 by Krutika Subramanian

Hi I ve ordered an cookware item on 11 th March and transaction ID but till now the product is not (Ajoofab Customer Care Number) ^Closed

Hello sir I ve ordered a cookware set which I saw for *** and ordered on **th March...AJOOFAB on ********** TransactionID *********** Till today I didn't receive any product.there s no proper mail ID please help me...

Mar 29, 2021 by Beulah Jasmine

Product was not delivered (Fth Daily) ^Closed

I have very very bad experience with FTH Daily. I got SNS from FTHDaily that if I order Rs ** or more on **th or **th, I would get free water melon Kiran. I ordered product worth Rs ** but I did not receive free product. After multiple email an...

Mar 29, 2021 by Amit Agarwal

Refund not initiated against online order GMD 7336 of GOMECHANIC SPARES application (Gomechanic Spares) ^Closed

I have ordered two car spare parts from online application name GOMECHANIC SPARES download from Google playstore. The invoice was generated on **.**.**** and i have received the order on **.**.** approx. After unboxing the delivered box it was ...

Mar 29, 2021 by Kartik Kalita

Package not delivered (Amazon) ^Closed

I ordered a study table from amazon on **th march **** and the delivery date assigned was **th march. But on the night of **th march(after * pm) they extended the delivery date to **th march. I tried to contact the customer support but I got n...

Mar 27, 2021 by Ankit Kumar Singh

They always cancel my product without my consent (Nykka cosmetics ) ^Closed

They always cancel my product especially when i put COD .. im facing this problem from past *year .. this time i placed order of too faced palette and got *freebies ..and after that they cancelled them i talked to customer care firstly service ...

Mar 27, 2021 by Anmolsaggu

Fraud by Myntra (Myntra) ^Closed

I had ordered a dress Miss Chase Women Maroon Solid Sheath Dress from Myntra. In Myntra website it is showing red in colour but the dress I received was Blue in colour and completely different. I had raised the return request in Myntra due to ...

Mar 26, 2021 by SAYANTANA JOARDER

No action taken despite of regular calls (Amazon) ^Closed

I had ordered a Samsung mobile(Galaxy M**) on *th February(Order# ***-*******-*******), which I had to return due to performance issues. Amazon straightaway denied the return and instead offered a replacement. I availed their replacement offer,...

Mar 26, 2021 by Abhinav Verma

Return refund expire (Myntra) ^Closed

My return refund expired without giving me any expirey date notification....due to corona period i m unble to order any stuff and...now they expired my refund during corona period......

Mar 26, 2021 by Pooja