ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Wrong product delievered (Luluka) ^Open

I ordered mobile phone but got turtle box worth rs 100...

Jul 14, 2020 by Dinesh gupta

Package broken (Mamaearth) ^Open

I ordered Aloe vera gel and * face washes. The face washes are safely delivered but the cap of Aloe vera gel is broken... I so disappointed. My ₹*** money was wasted......

Jul 14, 2020 by Karthika

Olx fraud using the name of Army Man (Olx) ^Open

Respected sir/mam, I am a victim of an olx fraud who did cheat on me of rs **, *** / -. I was buying an old iphone * from a seller named bablu kumar by olx. He pretended himself to be an army man and sent me some of his id's and photos in or...

Jul 14, 2020 by Mayur Vishnoi

No whereabout after payment for Mobile Phone (spiceshop co in) ^Open

Refurbished Phone was on sale. I paid for the same on ** July ****. After the payment, immediately got confirmation. But after that there is no communication, when it would be shipped. Neither they pick up the phone number provided in contact...

Jul 14, 2020 by Pawan Kumar Sharma

Package not delivered (Avoonik.com) ^Open

I have placed an order at Avoonik on or before Oct **** and paid the amount of Rs.***/- too But, it is still not received...

Jul 14, 2020 by Sandhya

Wrong items in package received and even they are not replying on the email given under contact us t (charlette s secret) ^Open

I ordered * bralletes from charlette secret india site and i recived a package on * th july having wrong items in it . I mailed the courier agents as well as the to the email id of charlette secret as given on their site . I have forwarded ...

Jul 14, 2020 by Harmeen

Wrong product (Trendingdress) ^Open

I recieved a completely different product from what I had ordered from https://trending-dress.com this website. I had ordered a mughal butta kurta set but the product I recieved is not even a bit similar to the image shown in their website. I m...

Jul 14, 2020 by Minnu Mary George

Package not delivered (Fossil) ^Open

I had placed some orders and haven't received the correct product like I had placed an order for mac prep+ primer but received huda beauty and the same way my frother machine isn't working and the package was too bad...!!! One headphone bluetoo...

Jul 14, 2020 by Shravani

Package not delivered (Stylofebric) ^Open

On *th july,**** I placed an online order at stylofebric.in worth Rs ****. Since there was no other payment mode available, I made the online payment through NetBanking. I recieved a confirmation email and message saying that order has been con...

Jul 14, 2020 by Poonam Agarwal

Today i have purchased uc from your website so i have paid from paytm for this but my payment w (proxima gama private limited) ^Open

today i have purchased uc from your website so i have paid from paytm(***) for this but my payment was failed but my amount was deducted from my paytm account so as soon as possible please refund my amount. order id :- ****************...

Jul 14, 2020 by jibin joseph

Product not received (Liveyourownstyle ) ^Open

I have ordered resistant band pro a month ago till now I haven't received any kind of track id.i ve mailed * times but didn't get any response.My order number is ****....

Jul 14, 2020 by Karunya Kumar

Empty package delivered (Prasasnth) ^Open

Last week i buy a watch in online site, they send my package in your courier also your courier man collect the amount from me, Order id - *************, Inside my package there is nothing inside, they cheat me, your courier should take action...

Jul 14, 2020 by Prasanth

Cheating me providing me a wrong product and have blocked my mobile number (Myntra) ^Open

My order No. is *******-*******-*******. It was a PUMA BMW MMS Future kart Cat shoes , the size i ordered was * but instead of giving this product Myntra has a shoes of HRX product whose size is *. I have tried to return my product and refund ...

Jul 14, 2020 by Ratnakar Dalai

Fake Order Service (Cakesportal Com) ^Open

I have placed the combo cake from cakesportal.com at the time of order placing they didn't mention that they are not delivering to muzzaffranagar but in their website it is clearly mention they deliver all over the india but after that they can...

Jul 14, 2020 by Pratiksha dixit

Package not delivered (Spiceshop Co In) ^Open

I think it's a scam. Ordered a phone from their site paying the full amount. But not delivered yet. Please beware. The site etc.. looks believable but unfortunately.. they are cheating. I'll change my opinion if they deliver me....

Jul 14, 2020 by Steive George

Package not delivered (Stylo fabric) ^Open

I ordered * dresses from this website on * July. I paid for them as well. However, I cannot access the website so I'm sure that this was a scam....

Jul 14, 2020 by Aben Lemtur

Complete fraud (Label Suite ) ^Open

Complete fraud..! Order placed on ** Jul ** No response, No delivery, No FB page, No insta page working. I'm going to file a cybercrime report https://cybercrime.gov.in/Accept.aspx here my whats app no is ********** and mail Shrikant.badoniy...

Jul 14, 2020 by shrikant badoniya

Dell Laptop is not getting updates for Windows Vista OS (Dell Computers) ^Open

I PUCHASED DELL STUDIO LAPTOP IN ****/**** AND IT WAS SHIPPED ALONG WITH WINDOWS VISTA LICENSE OS. THE OS IS NOT GETTING ANY UPDATES AS MICROSOFT ENDED SUPPORT FOR VISTA OPERATING SYSTEM. THE LAPTOP IS NOT WORKING PROPERLY AND BECOME VULNERABLE...

Jul 14, 2020 by SURESH K

Fraud seller (charlette s secret) ^Open

I ordered lingerie from Charlette's secret (https://charlettesecret.com/) last month and the product that was delivered to me was totally different than what I had ordered, like not even the color matched. So I tried to get in touch with this c...

Jul 14, 2020 by Nita

Package not delivered (Live your own style LYOS ) ^Open

Purchased a resistance band from this site but no other details have been given, email are also unanswered ...

Jul 14, 2020 by Sujitkumar maharana

Didn t received my Refund (Shein.in) ^Closed

On ** April **** I have place an order on shein having order id*************,but due to lockdown I didn't received my order till **rd of May ****,so i contacted shein customer care regarding this issue. They told me due to lockdown we are not a...

Jun 21, 2020 by Uday Singh

Received different laptop from what was ordered replacement not allowed even though item is in stoc (Appario Retail Pvt Ltd ) ^Closed

I ordered: Lenevo Legion Y*** - i* processer - RTX **** graphics - **GB RAM - ***Hz refresh rate screen but I got: - i* processer - GTX **** graphics - *GB RAM - **Hz refresh rate screen I contacted Amazon for a replacement, but ...

Jun 21, 2020 by Manas Kale

Payment deducted but order not placed (Jiomart) ^Closed

I have ordered grocery in jiomart. Payment got deducted from upi app but order not placed. No response from jiomart customer service...

Jun 21, 2020 by Arun Kumar

VERY POOR RESPONSE AFTER SALES HITACHI AC (HITACHI A.C) ^Closed

I had register the complaint on dated **th june regarding window ac servicing & some noise in working time. same day we have received the confirmation & executive contact no. Next date on dated ** june **** executive call me & confirmed he i...

Jun 21, 2020 by DEEPAK RANA

Shirt not delivered (Keveshop fashion store) ^Closed

I orderd shirt on this site *rd march **** and oaid *** inr but product still not deliver and website also closed its fake and cheater want to file case in consumer court aganist him ....

Jun 21, 2020 by Rajesh prajapat

Package not delivered (What to wear india) ^Closed

I ordered over ear siri Google assistant headphones on * june and didn't got till now ...

Jun 21, 2020 by Rahul kannojiya

Package not delivered no tracking status (LYOS Live your own style ) ^Closed

I ordered for lyos set of handbags on **th April ****.My order number is *****. I didn't receive my order. Whenever I track my order, I receive the message that it is not shipped. I want to know the status....

Jun 21, 2020 by Priyamvatha G

Replaced unit not delivered (Boat 225 ) ^Closed

The pickup for my boat Bassheads *** was done a month before. And till now I've not received the replacement product. Its one side wasn't working and now my earphones are gone. I need the refund or the replaced unit...

Jun 21, 2020 by Ayushi Agarwal

Oder details (Insasta.com) ^Closed

Recently i ordered chromecast payment also done but till now i didn't get any update regarding oder .please cancel my order and refund my amount.....

Jun 21, 2020 by Manindarnth Steaven

Uc not recieved (Midasbuy Pubg Mobile) ^Closed

The payment i made was successful. But I didn’t received the uc . Payment was made through paytm coda . Amount is deducted from my account but uc are not delivered. Pubg id - *********...

Jun 21, 2020 by Varun jain

Refund not done yet (Nykaa.com) ^Closed

I ordered mCaffeine product on ** june **** and did the payment using a debit card and then the same night due to some personal issues i cancelled the product . They told that the refund has been initiated and it will reflect in the account wit...

Jun 21, 2020 by Jinal Tandel

Price reduction and customer dissatisfaction (Amazon .in) ^Closed

I purchased samsung galaxy note ** lite bearing order ID:***-*******-******* on **.**.** via Amazon.in, after not even a day of receiving the order (less than a week from placing the order) when I came across the product page I noticed a huge p...

Jun 21, 2020 by A S Infra

I didn t get my refund (Club Factory) ^Closed

I cancelled my order but I didn't get my refund it taken almost ** days ...

Jun 21, 2020 by Irfan

Order not received (mm bulk) ^Closed

I had order a hoodie from mm.bulk website . They had confirm my order but not delivered yet...

Jun 21, 2020 by Mohini tongale

Product is not delivered (LYOS Live your own style ) ^Closed

Dear Sir/ Madam, LYOS, I saw the Health Fitness Band, which I booked, but my order status is not received and not any SMS in my phone. My product has not yet arrived, nor has any information been received. ...

Jun 21, 2020 by MD SHADAB

Package not delivered (Ajio) ^Closed

I have ordered * track pant from Ajio app, delivery date is ** june and today is ** june my order is not delivered yet.ajio says your order is delayed but this is too much time gone but order is not delivered....

Jun 21, 2020 by Prasenjeet Ghodeswar

Clubfactory took my return and rejected refund also (Clubfactory) ^Closed

Sir my Clubfactory order number is SO*********, I ordered a MYA Brand hookah flavor pack if ** pieces in Rs.***.But seller has sent me different third class duplicate copy of MYA Brand which is named as DEE MYA.The whole product was duplicate a...

Jun 21, 2020 by Sk Ibrahim

Package return to cf warehouse in refund detail it s showing refunded but I haven t received any ref (Board version white casual cotton shoes) ^Closed

I have ordered a board version white cotton shoes on the **/**/**** but it got returned to cf warehouse due to covid-** pendamic .on the **/**/**** I received a mail that they Will refund the money within ** working days I'm trying to follow up...

Jun 20, 2020 by Kyrshan jyrwa

Wrong order delivered (Fcloths) ^Closed

I ordered * set kurta from the website Fcloths.com and received two ragged sarees. Please help....

Jun 20, 2020 by Sajjan Singh Charan

Incomplete order delivered (Nursery live) ^Closed

My order no. #SGAK****** and delivery was incomplete against the ordee. I called all the contact nos And sent mail *-*times that rosemary and peppermint seeds are missing in the order. But no-one is replying. Whats the problem i don't know. ...

Jun 20, 2020 by Veena Shrivastava