E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Xiaomi pad 6 keyboard incompatibility (Xiaomi India) Open
I am writing to address an issue I have encountered with a recent purchase from Xiaomi. I ordered the Xiaomi Pad * keyboard, believing it to be compatible with my Xiaomi Pad * tablet, as both devices are similar in design and specifications. Ho...
Sep 07, 2023 by Ashwin Naidu
Fraud in car service causing damages (Gomechanic) Open
I Purchased Miles Subscription And Went For Comprehensive Insurance..As Part Of The Service And As Per Their List Of Services, I Was Told AC Filter Was Replaced With And Coolant Was Topped Up..After * Months And ***kms My Vehicle Breaks Down An...
Sep 07, 2023 by BINU ABRAHAM
Refund not Processed despite the return got picked up 70 days ago (MYNTRA PVT LTD ) Open
I am writing to express my deep frustration and disappointment regarding the refund for my order which I purchased on MYNTRA. Product name is:-MELORRA All Square Diamond-Studded Rhodium-Plated **KT Gold Pendant-*.*gm . Delhivery picked up th...
Sep 06, 2023 by Nazra Naaz
Fraud Pathetic Service from Kamal Hyundai Thane (HYUNDAI India Motors limited ) Open
My Hyundai Verna **** has started giving music system display issue after * years * months of time. I went to Kamal Hyundai Thane on **th August **** to show the issue my music system touch display was malfunctioning. They told me warranty is o...
Sep 06, 2023 by Chinmay Pawar
Refund of my course (Aakash BYJU s ) Open
Hello sir, I Bought a course from BYJUs in **** for my son from *th to **th by paying **,*** in which they provided me live and recorded classes till the end of the course. But when my son's **th class examination was completed, I got to know t...
Sep 06, 2023 by Harendra Tiwari
Return not accepted (Zara) Open
Order number - *********** After placing a return request within the return request period, and even after they not coming to pickup the product, contacted them again. They are denying my return request now after * months claiming that the...
Sep 06, 2023 by Jerusha mendes
WhatsApp Account banned (Whatsapp) Open
WhatsApp is banned my personal account number directly without telling any offences reason, and no response any request and emails ...
Sep 06, 2023 by ILIYAS KHAN
OnePlus green line issue due to manufacturing defect (OnePlus) Open
I bought my OnePlus *r for **,*** on March ****. On ** Aug ****, I got a green line on the screen. The phone has no physical damage. Once I took the phone to the service center, they told that they will replace the display free of cost, but the...
Sep 06, 2023 by Naveen Krishna KS
Up police not registered FIR against corrupted LekhpaL (UP police and LekhpaL ) Open
Maine kayi baar LekhpaL ke khiLaaf FIR register karne ke Liye apply kiya Lekin FIR register nahi hui ...
Sep 05, 2023 by Avadhesh kumar
Customer care didn t respond to damaged product under warranty (Khaitan) Open
- The product, gast stove with * burners purchased in June first week - In second week of June, there was an explosion in the gas stove. This resulted into the product getting shattered and unusable. - We tried reaching out to customer care b...
Sep 05, 2023 by Manan Dhuri
Blocked account (Snapdeal credit) Open
I order or return so many product but when I choose bank mode for refund it always came to snapdeal credit mode... When huge amount collection on this... My account has been blocked... I can't get my * thousand amount...
Sep 04, 2023 by Zain Belgaumkar
Scam by Relevel by Unacademy (Relevel By Unacademy) Open
Relevel By Unacademy As they said at the time of joining the course that there will job guarantee, but they dnt gives any proper sam, They issued us the certificate without any proper reference id is seem fake certificate ...
Sep 04, 2023 by Pradeep Chouhan
Service Charge Processing charges not refunded on failed transactions Customers are asked to bear ch (No Broker) Open
While paying rent using NoBroker App, there was processing charges taken around ***rs. However after multiple followups, customer care kept on saying, today, day after, ** hrs & finally they sent mail saying refund imitated. But refund is only ...
Sep 04, 2023 by Roshan
Scammed by Relevel (Relevel By Unacademy) Open
false promise for jobs. *. not everyone was able to attend live lactures, so i attaned *% to *% live lactures due to busy scheduales. Then also when i applied for refund they said you have attained only *% live lactures. *. Misguiding me to buy...
Sep 04, 2023 by Abhishek
Scammed by relevel (Relevel By Unacademy) Open
I am filing a complaint regarding the Unacademy bootcamp's job guarantee promise in the field of data science. The bootcamp initially assured us of job placement with the completion of their program. However, they failed to cover the entire syl...
Sep 04, 2023 by Amar Nath Mahato
Wrong processor Laptop delivered (Flipkart) Open
I Have Ordered Asus Zenbook **X OLED Ryzen * Octa Core ****H In Flipkart On **-Jun-****, but they delivered Asus Zenbook **X OLED Ryzen * Octa Core ****HS (instead ****H, company delivered ****HS which is sub product compare to ****H), when I h...
Sep 04, 2023 by KRISHNA M
Fraud Case against Mahesh Patil PG and Hostels in Jayanagar (Mahesh Patil Pg And Hostels) Open
I am a newcomer to Bangalore. I got a new job, and I was looking for a single-room PG to stay near Vajarahalli Metro Station. While searching on www.magicbricks.com about PG facilities, I found information about "Mahesh Patil PG/Hostels" with t...
Sep 04, 2023 by Subhranil Saha
Electricity Bill Discrepancy (Zolo Stays ) Open
Hi, this complaint is regarding Zolo Stays is charging incorrect Electricity Bill to its resident. I’m staying at Zolo Eclair, Bangalore and the electricity bill charged by this property is incorrect. When inquired about this to the customer ...
Sep 03, 2023 by Rajat Verma
Package not delivered (Meesho) Open
The package was delivered it was more than ** days and one of my order got automatically cancelled....
Sep 03, 2023 by Meenakshi
Not giving cancellation and refund (Byjus) Open
Respected Sir/Madam, I am writing this complaint to bring to your attention the issues I have been facing with BYJU'S Ed Tech Company, as a consumer of their IAS coaching course. I believe my rights as a consumer have been violated...
Sep 03, 2023 by Mandeep Singh
Person not responding (Etranscrips in) Closed
I paid *k for transcripts service, the person kept saying that he is working but never shared any official receipt. Now he has stopped replying to my msg and calls. I am in urgent need to transcripts and already he has wasted my many days. I wa...
Jun 09, 2023 by Mohammad Anas Khan
8253040046 (Flipkart.com) Closed
Mujhese froad kiya hai mujhe cpu na de kar door bell Diya gaya oar abhi tak mujhe bas date de rhe hai replacement ke liye * month se upar ho gaya abhi tak nhi de rhe hai ...
Jun 08, 2023 by Vishram Patel
Taken extra money as a token amount (No Broker) Closed
No broker team told me they will charge only **% of rent , which is ****/- But they charge me ****/- after talking to them , they told we will reverse the ****/- rs But * months passed , I haven’t got any refund, I also call them for t...
Jun 08, 2023 by Vishal dhotre
Refund (Planetsparks) Closed
Dear Planet Spark team, Aman and Ayush are the sales representatives from this company. Made false promise and didn’t delivered my kid tuition upto mark. I paid through **** Bank via EMI monthly instalment are been paid since ****. Called Ema...
Jun 06, 2023 by Alpesh Panchmatia
Not Replaced under warranty (Prestige ) Closed
I have purchased a Prestige thermo flask on **/**/****. But the flask was retaining the temperature and it had * year replacement warranty. I have given it to the Prestige authorized service centre in ***, Valayakara Street in Erode. They have ...
Jun 05, 2023 by Albin G Thomas
Withdrawal pending from 4 days (Astropay ) Closed
My withdrawal is pending from last * days, they replied same your country facing a delay.kindly help me to resolve this issue ...
Jun 03, 2023 by ritesh sharma
Misguiding and wasting consumer time fraud customer support (Uravnn) Closed
ORDERED ** PRODUCT ON **/**/****, GOT DELIVERY ON **/**/****. IMMEDIATELY AFTER DELIVERY I RAISED THE ISSUE REGARDING ** PRODUCT ON WHICH THEY AGREED TO GIVE REPLACEMENT ON THE NEXT DAY i.e. **/**/****. BUT THEY WERE NOT DELIVERY THE REPLACE...
Jun 02, 2023 by RISHABH GANGWAR
Totally different products received (Zylawear) Closed
I ordered Zyla shockproof sports bra pack of * rose pink size M but today delivered got wrong sports bra I want to return sports bra...
Jun 01, 2023 by Savita gupta
Wrong Product Delivery (Flipkart) Closed
I ordered a pair of Nike shoes Flipkart. However, I received a different shoe than what I ordered. However, Flipkart says it was an open-box delivery and I should have opened the box at the time of delivery. But the delivery person never asks ...
Jun 01, 2023 by Sumit Parkash
Refund denied by Upgrad (Upgrad Education Private Limited) Closed
Enrolled for the Full stack development bootcamp program - December **** batch organized by Knowledge Hut Upgrad. Experienced discrepancies with their course and requested refund. Not happy with instructor and raised refund request just after a...
Jun 01, 2023 by Srujana Desai
REFUND NOT INITIATED (Eisbera Fashion Stuido) Closed
I bought a dress from Miss Panimalar who is the owner of Eisbera fashion Studio,Since the dress fitting was not good she agreed to take the dress back and intiate the refund since the cost of the dress was **** she initially paid back **** and ...
Jun 01, 2023 by Susmitha
Wrong bed Delivered (Pepperfry) Closed
I ordered a queen size bed from pepperfry which was solid wood on description. On delivery i saw it was engineered wood. Pepperfry does not reply properly and say that it can be repaired, even though their carpenter says other wise....
May 30, 2023 by Rikshit Rawat
Refund not credited (touchlcdhouse) Closed
I booked mobile sparepart on **/**/**** but still I didn't get any refund from touchlcdhouse they told me within one week money will be credited to your account and product also out of stock ...
May 30, 2023 by VIGNESH S
Refund Denied (Livspace) Closed
I have contacted LIVSPACE Vadodara Gujarat Centre for interior work of my apartment. In the *st meeting I have revealed my Budget. According to my Floor Plan I have given a quote *.** Lakhs and I was promised that this shall vbe reduced once an...
May 29, 2023 by Ahmar Shafi Siddiqui
Order not placed money taken no refund processed (Lenskart) Closed
On **th May, **** Kavesar Lenskart took my purchase and accepted my money via credit card. I find out next day that no Order ID is generated and no purchase was ever recorded.Blaming as System Glitch. My refund is not being processed. All r...
May 28, 2023 by Neha Mahadik
Refund now credited (Ajio) Closed
I had ordered a footwear worth rs **** on **th may **** but on **th may they had canceled my order. bot still I don't get refund ...
May 27, 2023 by Chandni Adesara
Lost rupees (Users ) Closed
They started by giving *** rupees initially for some tasks, ** per task, etc. They then started with **** and we got **** back. Then they started with **** and said you need to invest ***** to get ***** rupees. We invested *****. Again now t...
May 26, 2023 by Aleti Nageshwar Reddy
Return not accepted (Flipkart) Closed
i have ordered shirt but received jeans instead of shirt and delivery boy didn't accept saying that he want unboxing video of package ...
May 24, 2023 by Anish Kumar Sah
Zara pickup completed bt no refund intiated (Zara) Closed
Order number ***********....after getting my order after so much difficulties with no coperation from zara i intiate pickup immediately as i don't wanna order anything from them..same day my pickup created and pickup done..there is no confirmat...
May 23, 2023 by Nikita kumari
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's