ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refusing to process refund for Cross Border Product (Nykaa ) ^Open

Purchased a cross border product from Nykaa (Hindash that came from Dubai). They sent me the wrong product. Was unable to initiate a return or replacement from the Mobile app. When I read the policies, no returns or replacements are applicable ...

Mar 02, 2023 by Riya Susan George

Refund not credited (STATIONERY BAZAAR) ^Open

I have ordered a stationary items in a website Stationerybazaar.com on January **, **** for Rs.***/-. The package was dispatched but delivery not happened & on Jan **rd the package has returned to the seller. Its been more than ** days I didn't...

Mar 02, 2023 by Anil Kumar S

Refund issue (Byjus) ^Open

I enrolled my son for coaching classes in Byjus on *st Feb. I was told that there will be ** days trial period which will start after orientation and once i get Tab, nothing will be charged to me on cancellation and all money will be refunded. ...

Mar 02, 2023 by Nilesh

Refund not received (Urbanurja Www Urbanurja Com ) ^Open

I placed an online order for Solar Panels from a merchant called UrbanUrja (www.urbanurja.com) on **th June **** and made a payment of Rs.***** through the payment aggregator PayU.in. UrbanUrja has registered with merchant name as "GAURAV SHARM...

Mar 02, 2023 by Naveen S Joseph

Regarding cancellation and refund (Simplilearn) ^Open

I have purchased tech Master course from simplilearn on **/**/**** now I have cancelled the course on **/**/**** the initiated for refund as well now they are saying they can't refund my money and for the course they had it from zest money on e...

Mar 02, 2023 by PRATEEK SINGH

Return amount not credited (Meesho) ^Open

I have order a product from meesho on **.**.****. Product is delivered on **.**.**** after ** days. Then it is wrong product . So i have return it **.**.****. Return approved on **.**.****. Now today is **.**.****. But yet not recieved return a...

Mar 01, 2023 by Samapti Sadhukhan

Meesho App Claim rejected due to wrong reasons (Meesho) ^Open

As a seller, we are asked to share the package opening video and other images including return packslip, all angels of outside package ,etc. But still company is rejecting our claims due to below mentioned reason, "Greetings from Xpressbees We...

Mar 01, 2023 by sapna kumari meena

Withdrawal not received (mostbet online ) ^Open

Game I'd-******** TRANSACTION NUMBER-******** DATE -** FEB **** TIME- **:**AM Maam **Th day of withdrawal but no any response from mostbet Payment successfully made but not arrived yet in my bank account...

Mar 01, 2023 by Jeevan jyoti

Pickup not done no replacement (Firstcry.com) ^Open

Firstcry has blocked our money by not providing a replacement request. I have been checking with their team for around ** days now but no help from them. The replacement was made for the product for which their assembly team confirmed a replace...

Mar 01, 2023 by Sahil Kalra

Return package pickup refused (Ajio) ^Open

I Have purchased a pair of Boss trousers from Ajio on **/**/**** against order no - FN**********. I had raised a return request for the trousers as I did not like them and wanted to send them back. A return request was created on the **th of J...

Mar 01, 2023 by Chakri Ambari

Instagram Trading Account Fraud (trade max ) ^Open

I want to complain about Instagram’s frand pages & people as they are running the page for doubling the money in ** mins by trading. They had asked me to invest only **** and then they will credit my profit. Then they asked for GST charges, I...

Mar 01, 2023 by Jyoti Jangra

Not giving refundamazon send me wrong item and telling i sent the wrong item (Amazon) ^Open

I am prime member ,I ordered from amazon.in tplink wifi card ID :***-*******-******* but I recieved one Ethernet adapter I informed to Amazon and they asked images everything they have checked and said need to investigate it will take * d...

Mar 01, 2023 by Vignesh

Fraud by Westin Inn and Suites Pvt Ltd False Promises and denying refund (Westin Inn And Suites Pvt Ltd) ^Open

WESTIN INN & SUITES PVT LTD , promised that they would book any hotel of my choice without any charges, and if I was dissatisfied after first service, I could receive a full refund without any questions. They made us pay without handing over ...

Feb 28, 2023 by ANNU SINGH

Declaration of fixing match results (Vision 11) ^Open

I have played cricket fantasy in vision ** the have game name was ganga t** cricket up and i have joined contests worth ***** rupees at the end of the match fixture this game and total ganga t** matches are declared as fixed matches so other fa...

Feb 28, 2023 by Prabhas sai

Harrasment (Reliance Smart ) ^Open

They are placing the board on the main road near my car which is parked out of the reliance store area. This board already hits my car a few months back and made one major dent on the front bonnet (Pic attached). Now again the same board hits m...

Feb 28, 2023 by Gaurav Jain

Complaint regarding Galaxy tablet FE not resolved yet one half Month has passed (Samsung) ^Open

I had bought samsung galaxy tablet S* FE worth Rs. **,*** on June ****.After using it for * month ,the device started to bend gradually due to heating issues. when i raised complaint and asked for replacement company is denying for the same tho...

Feb 28, 2023 by Aniket Keru Raykar

Post sales service (Revolt Intellicorp Private Limited) ^Open

As I bought bike in **** dec since then I didn't get to drive my bike either it's in service centre for days or there spares parts are not available, on multiple occasions the bike would complete shutdown and I would be stagnant in difficult pl...

Feb 28, 2023 by Swasti K

Complaint Regarding Soleplay Shoes (soleplay) ^Open

Hi, I purchased soleplay shoes from Tatacliq website on ** sept **** having Order ID: *********. Within ** days of use after * months of purchase it starts coming out and the upper layer starts shredding. This is not the first time I am facin...

Feb 27, 2023 by Gaurav Chauhan

Denying my refund amount (Tatacliq) ^Open

I had placed an order on **th January **** for Titan Mechanical watch for men worth Rs.***** and the product was delivered on **th January ****, as soon as I opened the box, I found that it was a totally different watch and hence I placed retu...

Feb 27, 2023 by Sanjay

No service over one month despite paying 6 month advance (Tikona broadbvand services) ^Open

I have paid Rs ****/- towards six month of internet service from Tikona.My internet has stopped working totally from one month. Despite raising multiple requests , writing emails no technical person visited the site to resolve the issue. They a...

Feb 27, 2023 by Aditi Dhage

Refund not credited (Ajio) ^Closed

I have ordered a product (#FN********** ) on *th Nov. and rejected the delivery as per customer care suggestions since we ordered the wrong one. The product didn't return to ajio and customer care asked me to wait until **rd, but I have tracked...

Nov 24, 2022 by Praveen Kumar

Dell Not providing refund complete replacement (Dell) ^Closed

I bought Dell inspiron ** **** from the Dell exclusive store, Koramangala,Bangalore on *Nov,****. I noticed for *-* days(before **Nov****) , hardly after two times of using that laptop held charge for around *hours only and charge animation sho...

Nov 21, 2022 by Shalini K

Return and refund not completed (Physics Wallah) ^Closed

Hey, I ordered the PW Yakeen Chemistry Pen Drive Course. The pen drive (APK running the pen drive course) showed an error, so I did apply for a return and refund on the same day. They arranged for reverse pickup of the pen drive on **/**/...

Nov 19, 2022 by vinay panwar

Byjus subcription cancellation (Byju Classes) ^Closed

We have opted for Byjus online classes for my child for classes * to ** th, they assured that we can go for cancellation within ** days of period after activation if we dont like the classes, and they have taken the complete payment of rs *****...

Nov 15, 2022 by Chandiswar pasunuri

Amount stolen from company saying order will be placed (Astropay ) ^Closed

First I had placed an order twice using upi for Rs **** each on **/**/**** amounting to Rs ****. After contacting customer support of astropay on their whatsapp number +** **** ****** they guided me to deposit additional Rs **** for reflectin...

Nov 14, 2022 by Rahul R Upadhya

Pretending to not have received the returned product (Lulu And Sky) ^Closed

I will start with giving a little background on Lulu and Sky. So, they're known for not refunding people's money after they return/cancel the product. I wasn't aware of this until I experienced this on my own. They always say that they haven't ...

Nov 14, 2022 by Aboli

Item not delivered (N D FURNITURE) ^Closed

In May ****, I was browsing through the internet to buy a set of wooden Swing in India I came across this company N&D Furniture located at No **/**, Arimuthu Maistry Street, Maistry Street Choolai Chennai ******.I called the contact mobile numb...

Nov 13, 2022 by PURUSHOTTAMAN

Refund not done by Byjus (Byju's Ed-tech company) ^Closed

I had taken a * year course for my son. We found the course unsatisfactory. The refund was approved in July and I have provided all details (including bank details and returned the course material). I have been following up with their helpdesk ...

Nov 12, 2022 by Jinu Jose

Refund not credited (Amazon .in) ^Closed

Respected sir I bought an smartwatch from amazon Order id ***-*******-******* But it is not connecting successfully with my phone so i request replacement for this but there is product is out of stock so the agent placed return for this item...

Nov 10, 2022 by Atul Sharma

They are not giving refund (Touch Lcd House ) ^Closed

I have order(******) LCD for my old LG G* Vs*** mobile on ** oct **** paid via Google pay(*** rupee) and they were not sending or updating my order so I cancelled it and after cancellation they are not returning my money back. I have wrote them...

Nov 10, 2022 by Sudhir Yadav

30056 (Flipkart) ^Closed

order id OD ****************** I ordered two quantity vivo t* **w mobile phone but received two empty box Flipkart company waiting everye time ** to **hrs but not refund my amount please refund my amount immediately now...

Nov 09, 2022 by Sandeep Kumar das

Refund not received (Ajio.com) ^Closed

An item with return ID RT******** was returned and accepted by Ajio, a refund for which was initiated on **th Oct **** to the source account (Paytm wallet). No amount was received, following which a complaint was filed on **st Oct **** with com...

Nov 08, 2022 by Deepika Sarin

Item paid for but not delivered by Dealer (GROHE INDIA PVT LTD ) ^Closed

Ordered Grohe F-SERIES MULTISHOWER ***MM WALL MOUNTED ******** and paid the full amount in advance through their dealer, Ashirvad Agencies, Vijayawada. The quotation had the correct product number however it seems the dealer ordered the wrong ...

Nov 06, 2022 by Veturi Srikanth

Wrong and cheap item delivered (taance Com makewayfab Com) ^Closed

I have ordered a salwar suit from taance online site but I received a very cheap jwellery set, which is horrible, what should I do? There is no notification, information, contact details regarding this, it's fake website....

Nov 03, 2022 by Vinita Arya

Wrong Parcel delivered and not ready to refund (Shop101.com) ^Closed

I had ordered a black sequin saree from Shop***.com - a Facebook and Instagram shopping site. For an amount of ****/- Order I'd - ************* Reseller number - Bedsheet Mart ********** I received the delivery on...

Nov 03, 2022 by Shrishthi

Refund not initiated past 10 days (Ajio) ^Closed

Recived a damage product from Ajio had put it for return Return took place the same day but it's more than ** days the refund is not yet initiated While talking to customer care no update is given only future dates are given Really fed-up ...

Nov 03, 2022 by Reenu

Interest charged on promised interest free EMI (Vedantu com) ^Closed

I had enrolled my daughter with Vedantu superreaders course. During the time of enrolment, I was informed that there is an interest free EMI option as well. The same was also displayed on vedantu website. I opted for the interest free EMI optio...

Nov 01, 2022 by Neha Nautiyal

Refund is not credited (Meesho) ^Closed

.*K&/ .H *M*>*M%@ -?*G A.>* I.*M* *(@ meesho.com G .>'M/. @ *G,*> *G *>!<@ (*!<>) &?(> * MB,* **** K *@&>*@ ?/> ?*K *M*K!M *M*>*M$ *K(G G ,>& *M*>*M%@ G &M*>*> *B*@ '(*>*? ...

Oct 31, 2022 by Abhishek

Account suspended (1mg) ^Closed

It was mentioned on website there is cash back so I demanded and share the details of website images but small disputed has been done now my account has been suspended my request to you please activate my account immediately, I am looking help,...

Oct 29, 2022 by Karan Lalchand Nagrani

Refund Denied by Coding Invaders (Coding Invaders by Mentors Pro) ^Closed

I had started a course for Data Analyst in May'**. As I did not have money, they financed my course through Early Salary now called Fibe. For which I agreed to pay monthly installment of INR**** for a duration of ** months. Total course salary ...

Oct 28, 2022 by Abhijeet Jagtap