E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.
Order get cancelled (Kiki vava India (Fashion Monk)) Open
I ordered a denim jacket and a T-shirt on Sunday. I did the online payment and yesterday when I thought of tracking my order. My order status was shown as cancelled and I cannot contact the user. His phone no is continuously giving a busy tone....
Aug 07, 2019 by Aayush keshri
Bad workmanship did (Digi viotech) Open
Ordered for Godrej modular kitchen with crockery. The unit took the advance. After some time materials and men came for work. On inquiry said Godrej only do kit unit crockery unit will be done locally took *.** lakhs. Finally, after completing ...
Aug 07, 2019 by N ramesh kumar
Promised number not delivered (Vip Hexa) Open
Despite repetitive follow up for refund of my amount Viphexa has failed to honour their commitment. It has been more than a month since I had paid up for the number. Viphexa falsely claimed was available with them. I had ordered mobile phone n...
Aug 07, 2019 by Darshan Anil Lodha
Don't received the order (Flipkart) Open
I ordered a phone with Flipkart and my order id is OD****************** in which I exchange my phone. When my order comes to my door the Wishmaster take my phone photo to the office and after few minutes he took my phone to the office and came ...
Aug 07, 2019 by Shubham saurabh
Package not delivered (sshoppingclub.com) Open
I have purchased four shoe from sshoppingclub. The ad came on my facebook page. Even my payment also done through paytm with Rs. ****.**/-...
Aug 07, 2019 by SANJAY SINGH
Money deducted but parcel is not received (timestone.in) Open
I ordered an Iwatch series * (Refurbished) to an online seller named Timestone.in on **th Aug ****. They took money from me through paytm of amount *****. Now they neither deliver the parcel nor refund my money....
Aug 07, 2019 by Rachyita singh
Order not delivered (Shoopkaart.com) Open
I have placed the order on **th July and paid the money online via upi id. I got the order id ****. I called their toll free number after * days. They said the package was dispatched from the warehouse and will be delivered by * days and again ...
Aug 06, 2019 by Phani Venkata Siva Subrahmanyam Gandham
Refund not processed (Shoopkaart.com) Open
On **th July I had ordered a product from shoopkaart.com of price ***** INR. The same day I cancelled the product and asked for a refund. It's been a week and my refund is still not processed and the company is responding to any sources I try t...
Aug 06, 2019 by Preethishree
Didn’t get my product (Flipkart) Open
My product id is OD******************. Flipkart did fraud with me. I didn’t get my product. Neither I got my product and I ordered * sets of the gift set. So I can get * gifts set instead of *. I only get * gift set. If I don’t get my anoth...
Aug 06, 2019 by Vrund shah
Refund not given (Ezeedeals) Open
I order mi band * on * Aug **** but they did not provide any tracking system. I want to cancel my deal but the customer care not responding in any way. They don't pick up calls no email. I just want my money back. My item id receipt #**********...
Aug 06, 2019 by Deepraj choudhary
Fraud from amazon (Amazon .in) Open
I got a call from amazon on **.**.**. Later as per their offer I booked water purifiers costing Rs. ****/- then they sent an invoice to pay GST of Rs. *****/-. I paid Rs. ****/-. Later they disconnected the call and I found it is a fraud. Pleas...
Aug 06, 2019 by Shahila Siddika
Amount debited order not placed (Jaxtakart ) Open
Placed order for Samsung core prime battery. Payment made via paytm for Rs ***. The amount is debited from my account but the order is not placed. The website doesn't even show my order in my account profile. Shows no order placed. Tried callin...
Aug 06, 2019 by Nithin E Mendis
Fraud kiya h mere saath (Ms Teleshopping) Open
Mere pass call aaya tha +************ is no. se ki company ne promotion ke liye har state se kuch no. select kiye h usme aap ka bhi * no. hai. Aapko company offer de rahi h aap ko (Redmi note * pro ) diya jayega Rs **** me or aap ka parcel by ...
Aug 06, 2019 by Rupesh jakhar
Fake product order jbl speaker and earphones but got local and broken items (Shopnik E- Service Pvt Ltd) Open
Í got totally fake and broken product. Please do the needful....
Aug 06, 2019 by Harish tiwari
Wrong parcel and money looting (Sundarwomen ) Open
This website is a fraud. Nothing will happen to those people through posting comments. Let's do a case on these people and the police will automatically catch them. I also bought dresses worth **** Rs. But received something else and very bad s...
Aug 05, 2019 by Komalkalkal
Missing box content and also scratches on display & charger (Flipkart) Open
I ordered Redmi K** from Flipkart in ALPHA SALE got delivered on time but sim tray was missing from the box. So Flipkart arranges the replacement of Redmi K** and replaced product got delivered on time. This time I decide to make a video while ...
Aug 05, 2019 by HARIOM KUMAR SHAH
I order Android on 7 pro but I receive other local mobile (Gizmatic.in) Open
I order Android on * pro but I received a local mobile. Please do the needful....
Aug 05, 2019 by Nilesh shah
Delivered different product what they shown in the picture (Brand Fete) Open
I have placed one order with brandfete.com. They showed something different and delivered something different and that too useless. The product is not working. I have placed this order on **.**.**** got it on **.**.**** from Xpressbees surface....
Aug 05, 2019 by Rahul Patidar
Received wrong product with wrong sticker from amazon.in (Amazon.in) Open
I have ordered for MRF massater tyre from amazon. They have sent me an MRF Nylogrip Zapper tyre with a custom made MRF Massater Sticker fixed on it with barcodes and all. When I informed them repeatedly they are telling me they have sent me the...
Aug 05, 2019 by Anirban Chatterjee
Package not delivered (Avoonik.com) Open
I have ordered through facebook avoonik.com site one saree and paid the full amount. But not yet delivered. Even I don't have a tracking number. After a few days, I realized avnook.com is a cheated company. ...
Aug 05, 2019 by Karunakar reddy
