ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

TCL TV Panel not repaired (Tcl tv) ^Open

I have informed in customer care regarding my TV not working and it is under waranty. Their technician came and informed us that Penal has to be change and it is under waranty. But still problem not solved. It is almost ** days I am waiting for...

Apr 09, 2021 by Mahesh Solanki

Order (Shirtblacks com) ^Open

I order * shirts from shirtblacks.com total amount rs *** deducted from my account and i received a massage and link odered confirmed and in this link you track you order and the give me a oder no #**** And after open the link i see something ...

Apr 09, 2021 by Sahil kumar

Deficiency in service (Twitter) ^Open

I bought ** dollars promotion package which underperformed.I am highly dissatisfied because it looked fake impressions .I want total refund....

Apr 09, 2021 by Ashish aggarwal

Not accepting return and exchange (Realme) ^Open

Bought realme buds q via Paytm.com e-portal. They offered * days return policy on the product during purchase. After * days of use I find the product is flawed, had connection continuity problem. When asked about return, they denied my proposal...

Apr 08, 2021 by Rajesh Balimidi

No customer support (Carrier Air Conditioners) ^Open

I had complain about my ac they replied pcp was problem and i am under warrenty but no responce ...

Apr 08, 2021 by Aravind Rajasekaran

Package Not delivered Merchant not responding (Company Modway Furniture India 52 BaghiKhana Karauli Rajasthan www modwayfurniture in UPI Payment ICICI) ^Open

Dear Sir/Madam, Greetings of the day!! It is requested to help with trailing mail. On **-**-**** had paid INR Rs. *****/- against online order of sofa on https://modwayfurniture.in/ vide UPI (GPAY), please refer to the transaction details i...

Apr 08, 2021 by Dilip Kumar Singh

Wrong items delivered (Anixmart G2 ved road Surat Gujarat india) ^Open

I had ordered a designer dress on Facebook marketplace. But a very different product has been delivered. The colour is different, size is wrong and material is totally different and low quality than shown in the picture. Now they are not respon...

Apr 08, 2021 by Deepti Sarang Jamdade

Livspace has made false commitments to grab the order and denying commitments post payment (Livspace) ^Open

The Modular kitchen company Livspace has been harassing us on a daily basis and delaying our order due to their issues which they're not even clearly providing details of. Initially they misguided us to bag the order, by making false promises (...

Apr 08, 2021 by Bedanta Bhuyan

Clothing company fraud (Menwear In) ^Open

I have been going through my regular Instagram feed on march **, ****. The advertise of track pant company named (menswear.in) is flashed and they were offering the pant at *** rs. so i gone to purchase that pant and purchased it and made payme...

Apr 08, 2021 by Aditya sambhaji bhosale

Amount debited bt order was not booked (Ahika trendy stylish crepe women s kurti) ^Open

I have order kurti in Meesho app and i have paid amount in online then amount also debited but still order was not booked ...

Apr 08, 2021 by Kusuma

Refund not received (Cakesportal) ^Open

Order No #12943...

Apr 08, 2021 by Anjali

Black Screen showing after power On (Lenovo Type Laptop ThinkPad ) ^Open

When I power on my laptop, the Lenovo logo appears but then the screen black outs not showing the signin page. I tried rebooting but it still doesn't work. ...

Apr 08, 2021 by Shambhavi Sinha

Shopping on fusionvilla (fusionvillas myshopify com) ^Open

Fusionvillas. shopify. Com... I ordered a office chair... In Fusionvilla site they have mentioned that **% offer... It costs only Rs. ***(very cheap) . However, I haven't receive the ordered item. It was a scam/fraud sit, they are taking people...

Apr 08, 2021 by Susindhar M

Money is paid through Google pay but still till now products are not delivered (ZopNow) ^Open

Since the products were of low cost, I orderedd some of them. Cash on delivery option was not available, only UPI payments were available. So I used Google pay to pay and I dint receive any mail or any call or msg from Zopnow and till now I don...

Apr 08, 2021 by Hamraz S

Too many promo messages (Licious) ^Open

I am getting too many promotion messages from Licious. Tried blocking all sources. Talked to Customer Care three times and they promised to stop all promo messages. But still I am receiving messages....

Apr 08, 2021 by Chandra Sekhar

Refund not initiated once paid COD twice (Meesho App) ^Open

I received a cloth piece in place of lehenga . Rs**** was paid by cash. The return pick up was not scheduled. On complaining , on meesho app ,they assured that that the lehenga will be delivered. They again delivered a package and demanded cash...

Apr 08, 2021 by Divya Singh

I have not received my refund (Kwabey ) ^Open

I ordered * tshirts @*** rs but didn't received any confirmation. So I cancelled my order but didn't get any message about refund. Please help me to get my money back...

Apr 08, 2021 by Aniket Das

Transaction proof (Coinswitch Kuber) ^Open

I transferred XEM coin from coinswitch to binance but due to some reason it was not reached in binance XEM wallet. On requesting to binance team they agreed to recover my coins but htey need proof of transaction from coinswitch. In coinswitch, ...

Apr 08, 2021 by Javed J Solkar

Package not delivered (Diwines Window) ^Open

I am order * undergarments for female from Divine Window its Monday (* April ****) But Still No any Update Where is my consignment. No dispatch details and not available any customer care person gide me Order Number.on there site given * mai...

Apr 08, 2021 by Adil Husain

Amount paid on January 2021 but package not received (Fashchic 15) ^Open

I have ordered * tops on January **th ****. But I'm daily doing follow ups. When I send mails they will always reply as, your order in process. How many days need to process the order it's almost * months completed since the day I ordered the ...

Apr 08, 2021 by Hemalatha S

Order Cancelled refund not issued (Mek Peripherals India Private Limited) ^Closed

The Merchant Mek Peripherals India Pvt Ltd Itgadgetsonline.Com Cancelled The Order ***** On March **, **** But Refund Was Not Issued I Have Raised A Transaction Dispute With Razorpay But Razorpay Did Not Take Any Action Razorpay Support Re...

Mar 20, 2021 by Athul

Not able to contact anyone from company contact no No not working complaint mail box full (Boat) ^Closed

I wanted to claim warranty for my Boat airdopes *** , so I called them ...and their no. Is out of service. Also I E-mailed them and getting message that their mail box is full .... Poor customer service ...

Mar 19, 2021 by Ujjwal Sharma

Didn t refund my amount 1017 (MP silk creation) ^Closed

Feb **th I hav ordered saree from MP silk creation,for some reason I returned the saree that day itself,but still now they didn't refund my amount(Rs.****)...

Mar 19, 2021 by Sumathi Thiyagarajan

HDFC Instant Cashback not applied (Lenovo laptop) ^Closed

Dear Reliance Digital Team, I recently purchased a Lenovo Laptop for my daughter from your online app through my HDFC debit card - Order No. RDF********) However, I have not yet received the instant cashback of Rs **** as per the ...

Mar 19, 2021 by Nitin Pansare

Not replaced (Mivi custome care number need to any help) ^Closed

I ordered Mivi Collar * and got defective piece. I returned it for replacement and its been * to * weeks I don't have proper information where my product is. ...

Mar 19, 2021 by PRATIK NARENDRA AHUJA

Inferior quality of product Does not match the advertised product (Erobot) ^Closed

The product advertised n the product received are varying. The received product is of very inferior quality. The staff who initially confirmed my booking n was very sweet in saying that I could call her anytime with regard to the product is n...

Mar 19, 2021 by Veena

Package not delivered (Fashichic 15) ^Closed

I placed the order on ** March *st week but it's almost * more than ** days now and the package is yet not delivered. The status is showing currently processing sinse the order is placed there is no movement in the status. I tried to contact th...

Mar 19, 2021 by V.prathima

Tax invoice Fraud (Samsung India ) ^Closed

i have purchased the two Air condition (AC) on dated ** march **** and delivered on **/**/**** from the samsung shop pricing Rs **,***/- each total amounting Rs *****/- Inspite of the Bill of amount **,*** they provide me the Bill of Rs **,***...

Mar 19, 2021 by Raushan Kumar

Didn t receive refund (Ajio) ^Closed

I have Returned two products out of which I received refund amount of only one product in ajio wallet not the other product.. Please can you check what about other product refund.. I have sent you the order ID and Return ID detail of the produ...

Mar 19, 2021 by N S M S SINDHUJA

Order placed but product never received (Flanshop in) ^Closed

I have placed an order online on website flanshop.in for an official chair costing Rs**** post discount. I have received a confirmation email too on my order, however I never received my product. I have sent multiple emails but no response from...

Mar 19, 2021 by Rupesh Kumar Singh

Received totally different product with a very cheap quality (edealzkart) ^Closed

I have ordered a pack of * shirts from edealzkart of Rs. ****, but when I received the product that was totally different from the product which I saw in website, and the quality was very cheap too, it will cost not more then ***Rs for *. to r...

Mar 19, 2021 by Mayank

They canceled my order without my knowledge (Amazon India Limite) ^Closed

I placed a treadmill at very good price but they canceled the product without informing me. i purchased it at *** but now the price is ****** so they canceled it. i want the current price of the product as refund or actual product. they deliver...

Mar 19, 2021 by Shanky

Package not delivered (Wear mojo) ^Closed

I saw an ad on Instagram for Wearmojo. There was a clearence sale going on and I ordered and paid through google pay on **/*/****. I haven't recieved the order yet. I have contacted the customer care several times and did not recieve any reply ...

Mar 18, 2021 by Aiswarya S Premchand

Fake Product received (Blazingcart in) ^Closed

Hi, I saw an ad on instragram and placed an order for safety shoes from blazingcart.in on COD. The package delivered yesterday but its a fake one and totally different item. Ive written multiple mails but no response from blazingcart....

Mar 18, 2021 by Gopal Varma

LT Online Store Fraud Seller (LT Online Store) ^Closed

I had ordered Kaspersky Internet Security (* PC for Three Years). Amount was deducted from my card, but license is not received yet. None of the phone numbers of this company is working. They are also not responding to the request to cancel ord...

Mar 18, 2021 by Binesh Mathew

Package not received (Beautify yourself indias affordable products ) ^Closed

Its been a year now this people haven't given any refund or order they are so cheap ignoring texts calls emails pathetic thug money from people almost *k loss has become...

Mar 18, 2021 by Malaika antao

Used material received (Theshirtcart in) ^Closed

Used material found in parcel...

Mar 18, 2021 by Subhash Sisodia

Refund not received (Ajio app) ^Closed

I had ordered a Jeans from AJIO on ** feb, ****, the product i got wasn't one which i ordered, so they asked me to upload a photo and they will verify and will accept the return and amount will be refunded, i uploaded a photo and my return was ...

Mar 18, 2021 by Aman Sachdeva

I ve returned the product but haven t recieved any refund yet but the application says it s already (Ajio by Reliance trends) ^Closed

Ajio.com...

Mar 18, 2021 by Hafsa Zoya

Not providing service (Flipkart) ^Closed

I have purchased Mi TV in august **** with * years complete TV protection now TV remote is not working , when i have raised concern to flipkart they are saying it is not covered in complete TV protection but this thing they have not mentioned i...

Mar 18, 2021 by Rajiv Chaudhary