ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Order not received (Mahi Fab Dherya studio) ^Open

A order was placed on *th jan. the mail i have received on my mail box from Dherya studio about my order confirmation. the order id is ****. the payment was shown to mahi fab by my wallet. but there is no message of shipping till date and their...

Jan 11, 2021 by Dolly

Fraud (Gleam Global Services India Private Limited) ^Open

Gleam global services has created a fake website in name of www.consumercomplaints.info On **th december **** i found this website of getting some help i just visited the website after sometime i got whatsapp call from one of their repre...

Jan 11, 2021 by shashanka shrivastava

Package not delivered (Fashchic 15) ^Open

I have placed an online prepaid order with fashchic * on Dec ** ***, worth Rs.***.. iI haven't heard back from them ever. There is no tracking details ever shared. I have tried to contact them on email Instagram online support .. But no res...

Jan 11, 2021 by Aishwarya

Wrong Points given to player (Dream 11) ^Open

This complaint is for ISL football match CFC vs HFC on dated **-Jan-**. Goal Assist points given to A Santana in this match. This is wrong and no clear pass given by A Santana for scoring goal. That ball came from defender and goal keeper not ...

Jan 11, 2021 by Alok Sharma

Flipkart not replacing the phone (Flipkart) ^Open

order id : OD****************** my name : nitya nand lal I have bought micromax in note * (*gb, ***gb) through flipkart and the phone is overheating. also it is charging extremely slow. For that i have put a replacement and they have r...

Jan 10, 2021 by Harsh Raj

Wrong product delivered (Deal clear) ^Open

I ordered LG-AD*** laptop battery, After delivery the product was not fit in my laptop which is of lenovo brand. I tried placing return order, but there is no option of returning the product in website. I mailed to the customer support, even I ...

Jan 10, 2021 by mohammed afroz faroooqui

Fraudulent activity by weddingz and oyo team still my photography and video didn t provide (Weddingz.in) ^Open

This is to request you kindly go through all the below details: We have booked our wedding event with weddingz .in , (pfbd of booking of-: Dear Guest, Thank you for booking Swastik Resort. Looking forward to helping you make your event succes...

Jan 10, 2021 by Suresh parmar

Poor quality product (23 threads) ^Open

The product received is of cheap quality and not at all the par of value I have paid. I want replacement or refund. ...

Jan 10, 2021 by Shilpi Srivastava

Used Lenovo Sold along with Defects Lenovo Park Store (Lenovo) ^Open

S/N: YX**TF** Name: Ajay ********** I Bought S*** from Lenovo park store at GIP, On **th December bought this particular unit. However before purchase never thought that Mr. Pradeep brought used unit with color bleeding and screen flicke...

Jan 10, 2021 by Ajay shukla

Order not delivered yet (Kitchen Gadgets Online Shopping) ^Open

Hello, I ordered an item * days back from a sponsored ad on Facebook, it was kitchengadgets.in and there were * items but no updates whether it is dispatched or not. I contacted them on email but no response there to. Even the Facebook messe...

Jan 09, 2021 by Bhavin

I have not received the service (Sri Krishna top and best astrologer Bangalore btm) ^Open

They took the money however they didn't provide the service they told pooja will be done but they have no proof ...

Jan 09, 2021 by Swarna Prabha Devi

After ordering and payment no further updates came Nobody picked up calls or responded to emails (Erin collection) ^Open

I placed an order for Rs.*** on Instagram and took screenshot of order confirmation after payment. It's been * days after order and I called ********** and emailed info.erincollection@gmail.com several times regarding order. The website doesn't...

Jan 09, 2021 by Shyam

Wrong product delivered (AboutFactory com) ^Open

I ordered ligttle electric facial roller but they sent normal roller which is totally different from what is shown on website and it is not electric. I want refund and I am not getting any back from this company mail - hello@aboutfactory.com...

Jan 09, 2021 by Neha Sharma

Nestaway security deposit not received (Nestaway Technologies Private Limited) ^Open

I vacated my nestaway house in the month of September. Usually after vacating a nestaway house you get your security deposit back within ** days. But it has been more then * months now and they haven't returned my security deposit back. Neither...

Jan 09, 2021 by Kartik Sirwani

Payment Taken and No Response on Package (PrimeHolidays) ^Open

hello Sir , We Made a Travel booking Payment of *****/- inr on **dec **** for * people to a travel agency having website theprimeholiday.com , the trip Amount was **k and we made advance **k payment , we received a auto generate invoice but af...

Jan 09, 2021 by Sivam Agarwal

For Refund of advance paid to Dish TV ( Dish India Pvt Ltd ) ^Open

After disconnecting my account number VC# ***********. The balance Rs ***/- advance amount paid to them is not returned back. On calling to their call center, and they informed that as a company policy Dish TV will not return the advance subs...

Jan 09, 2021 by Mahendra kumar B

Fraud against expire material (Euro Foods Private Limited) ^Open

My agency purchase material from euro foods but last time company destributor distribut expire material now company not replace my material...

Jan 09, 2021 by Riya agency

Online fraud by Smart Mojo desk Om design (Smart Mojo Desk) ^Open

I ordered electrically adjustable office table from smart mojo desk website by paying full amount of Rs. *****/- Order delivery was promised with one month from date of order. But not delivered. On **th September after a lot mental trauma a...

Jan 09, 2021 by Sathyashankara bhat

Fake company (Burstastic) ^Open

I booked a car for child my order I'd is **** on Jan *the still I don't know the status amd no body is giving response aftr payment .kindly help I have evidence payment details and order confirmation Mail Regards Praveen.cu **********...

Jan 09, 2021 by Praveen kumar ch

Received fraud product (Paytmmall) ^Open

I ordered Vivo v** brand new mobile from PayTM mall app. But they delivered old damaged small Samsung product. Customer care executives are not responding properly. There is no call support from PayTM mall app. It has been already ** days sinc...

Jan 09, 2021 by pogiri lakshmi kumari

Onshopdeals com Package not delivered more than 5 months (Onshopdeals.com) ^Closed

I placed the order on **th May **** for * products. After a lot of calls and follow up I got only one product delivered after *.* months on **th August ****. for second product they are assuring refund since **th August but still no refund. ...

Oct 27, 2020 by Vinayak Jain

Order not placed (Zopnow in) ^Closed

I placed an order on zopnow.in and it took me to the payment page. I paid the amount but received no confirmation on the order. However, the customer care no. Seems fake and doesn't work. Help if you can!...

Oct 26, 2020 by Arnab Barua

Flipkart not refunding my money (Flipkart) ^Closed

I have placed an order through flipkart on ** th october **** the amount was ***** and the very next day due to some crisis in my family i have cancelled the order and i had made the payment through sbi debit card. after cancellation which was ...

Oct 26, 2020 by Soumodiptya adhikari

Received defective product and they refuse to refund even after sending the product back (mivi collar neck band) ^Closed

Ordered mivi headphones on *rd Oct, received on *th Oct. One side was not working. So sent a mail requesting a refund and they replied on **th Oct saying product must be sent within * days after delivery. Some how sent the defective product now...

Oct 26, 2020 by Kishore Logu

Wrong product deliver (Amazon.in) ^Closed

I Purchased A Product [boAt Bassheads *** in Ear Wired Earphones] From Amazon Whose Ordered Date :** September **** And Order Number :***-*******-******* And Total Amount : *** Which I Paid Online. I Had Been Received This Product Since Oct *...

Oct 24, 2020 by RAJESH KUMAR

Not Refunded Money (Flipkart) ^Closed

I placed an order for iPhone SE on **th October, **** and due to some reason I canceled the order same day. When I contacted flipkart from r the refund they said it has been processed already but it hasn't been credited to my account yet. I fol...

Oct 23, 2020 by Govind

Security deposit not refunded (Colive) ^Closed

I Have Vacated The Room In May After Serving Notice Period Of One Month. They Have Deducted One Month Rent As Lock-In Period Charges. The Remaining Rs. **,*** Was Not Even Reflecting In Their System As Security Deposit. After Multiple Calls Wit...

Oct 19, 2020 by SHEIK MOHAMMED DANISH

Fraud (Flipkart) ^Closed

Hi Sir/Madam, I am Doni Philip (Resident of Telengana). I ordered a Thomson *R Series ***cm (** inch) Ultra HD (*K) LED Smart TV from Flip kart online. The order ID is: OD****************** (placed on **th Sep ****). TV was delivered the ...

Oct 19, 2020 by Doni Philip

Refund not credited (Nestaway Technologies Private Limited) ^Closed

I stayed in nestaway homes from March till September **th..I should have received my refund within a week since they said house is eligible for instant refund. In their website they have updated that payment has been done on October *st along w...

Oct 18, 2020 by Mervin Rajkumar

Facing issues in Tracking the order (Zapvi) ^Closed

I ordered customised case for my honor *lite mobile *days back. I paid the amount ₹*** for that in online. After payment they gave me the order no. ******.. When i try to track my order it is not showing any status. After reading all the comp...

Oct 18, 2020 by Neeraja Ippili

Package not delivered (Aacho) ^Closed

I placed an order with Aacho, jaipur on *st october. I received one of the product and had to riase an exchange request due to size issues. I paid for the reverse pickup and sent the product back to them, they received it on **th October. Post ...

Oct 17, 2020 by Deepmala Manna

Headphones with manufacturing defect (Boltt) ^Closed

Order #***** *) I read wonderful reviews on Amazon for the Boltt Bluetooth Headphones. Later, I found that these are paid or fake reviews. Boltt actually invites YouTubers or influencers to promote the headphones in a way that it generates a l...

Oct 16, 2020 by Jaswinder Kaur

Order didn t place though I paid for it (Flipkart) ^Closed

Flipkart brought Big Billion Days with massive offers, and I got attracted towards their offers. So I decided to order Bluetooth Speaker, so I did. I did payment through Google UPI, and the money got deducted from my account. But on their end t...

Oct 15, 2020 by Rutik Gaikwad

I have been cheated for after paying a sum of 1000 to the company (Kitech) ^Closed

After i applied for data entry jobs in quikr i got a call from kitech company and they asked to pay a sum of Rs *** to join and start the work and it was easy. They gave the login id and password but after i got logged in i came to know that it...

Oct 15, 2020 by Sabarinathan G

Boat not dispatching my replaced product (Boat Basshead 100) ^Closed

Ticket id:-******* Reg no:-********** My boat earphone stopped working after *month so it is under warranty so i raised complain and they pickup my earphone and said u will get under **days but *.*month passed i not get my earphone.When i cal...

Oct 14, 2020 by Ketan mishra

Order not delivered (Indiacakes.com) ^Closed

I ordered a cake for delivery from Indiacakes.com for midnight delivery option paying a total of ***rs including extra charge ***rs for midnight delivery on *th October ****. The cake was ordered for delivery on **th October **** and on that ve...

Oct 14, 2020 by Nidhin Nandanan

Order not received (Mayra studio ) ^Closed

Fake i place the online order and now no reply and for refund asked me tho fill form with all cards details and when i said no they said we will not refund u and disconnected the call n now not picking the call completely fake....

Oct 13, 2020 by Priti Jain

Item partially received and very dealyed (Printvenue) ^Closed

Dear Concern, I have ordered two items in online as on **/** vide order N.****-****-****. But inception it shows the order was not completed even my payment was deducted. i have sent the proof via ticket id#****** (*rd OCT) Based on that i hav...

Oct 12, 2020 by Udhayashankar

Shoponn not responding (Shoponn.in) ^Closed

I placed an order for Rs *** worth of grocery products with an additional shipping charges of Rs ** on *th October ****. Just received a mail stating that it will be executed within * days and courier details will be mailed. Till today i.e.,**t...

Oct 11, 2020 by Muralidharan Ganesan

Package not delivered (LT Online Store) ^Closed

I had ordered and paid online for a WiFi repeater on July **th ****. I haven't received the product till date. Customer service is not responding and emails are going unanswered. Please help...

Oct 11, 2020 by Rupert Fernandes