ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Received a fake counterfiet product (iKartPro com) ^Open

I purchased a mobile REALME C** from ikartpro website on **-**-****. On **-**-**** I got the confirmation from supplier. On **-**-**** , I cancelled the order as it was not reaching me. On **-**-**** I was being told that I will be getting t...

May 09, 2022 by Harshit saxena

Neither package delivered nor Refund (handmade love by tanya mittal) ^Open

Hello Dear Sir/Maam, I am having account in Indian Bank, Mall road, Amritsar branch .A payment of rs.****/- has been made via razor-pay on *th April but no services or refund has been ever received since then. Here are your transaction det...

May 09, 2022 by Neha sonik

Counterfeit used Apple Airpods Pro sold marketed as new (Flipkart) ^Open

I purchased theAPPLE Airpods Pro with MagSafe Charging Case Bluetooth Headset (White, True Wireless) on May *th. The item that was delivered does not seem genuine. When I tried to verify the warranty of the product Apple support stated that th...

May 08, 2022 by Neil DCruz

Hathway Disconnected and still getting spam calls (Hathway Chennai) ^Open

THe conenction is disconnected, the modem are taken back. No pending money balance But still getting spam call for renewal and special offer, Raised plenty of time and added DND as well still the same Getting the worst experience from ...

May 08, 2022 by Sasidharan

Cancellation of order without my concern (Flipkart) ^Open

I have ordered * items on *rd may ** for the offer price of total rs *** in flipkart which is assured to be delivered within *th of may **. But for some reason i didn't receive the product. By checking the flipkart orders i got to know that the...

May 08, 2022 by Sai Ashwin N

Recieved used product (Tata Cliq Samsung) ^Open

I have received used phone and sealed broken phone. I have been trying to return the phone or get a replacement but they are not accepting it....

May 08, 2022 by Arisha Aiman

Myntra sent me a used watch and now fooling me in the name of return (Myntra) ^Open

I bought a watch from myntra on **th April, received it on **th April. It was Fire Boltt watch. Box was torn n watch is used as well as some duplicate local made. From that day I am asking myntra to take it back and give me my money back. No on...

May 07, 2022 by Harpreet Kumari

Found garbage item inside courier (Flipkart) ^Open

I ordered Diana Korr Women Shoulder Bag worth Rs **** from flipkart in New Delhi. When I received the parcel. I gave otp to receive the parcel. But when I opened it I found an old torn bagpack inshort a garbage inside the parcel. Called numb...

May 07, 2022 by Vinti Thukral

Not returning the washing machine and subsequent intimidation of my aged parents (Samsung) ^Open

Poor customer service by Samsung shop and subsequent intimidation of my aged parents by Samsung Partner. Highlights: - I purchased a washing machine worth Rs. **,*** from Samsung India website on **-Apr - I checked the physical specificatio...

May 07, 2022 by Deepak Pal Singh

Vehicle not Delivered so far After multiple Follow ups (Royal enfield classic 350) ^Open

I have booked one Royal Enfield classic *** on *th December ****, at that time the waiting time was of * month and the expected delivery date of bike was *th of March ****, but after multiple followup i still not getting any positive reply from...

May 07, 2022 by Ranjeet Singh

No refund provided (Yellacart) ^Open

I had ordered trousers from yellacart.com on around **th April and they sent me a wrong product. I reached out to the customer support via whatsapp that was given on the website. They guy helped me with a replacement. Before placing the replace...

May 07, 2022 by Chippy Vakkachan

Flipkart delivered defective product no refund after acceptance (Flipkart) ^Open

I had purchased a (Refurbished) OnePlus * (Midnight Black, *** GB) (* GB RAM) on *st April, ****. Delivered on *rd April,****. from Flipkart. Issues - *. The phone, as soon as I launched a game, after **-** seconds shut done (Dead, battery ...

May 06, 2022 by ABDULLAH

Myntra delivery boy cheated us by taking money for prepaid order (Myntra) ^Open

Sir, my sister ordered some clothes from Myntra and paid money before delivery but when I asked delivery boy he said it is cash on delivery and took money from me...

May 06, 2022 by K manoj siva kumar

Refund doesn t provided (Amazon) ^Open

I got wrong item in box and when i returned it they refused to give me refund. ...

May 06, 2022 by Shubh

Refund (Flipkart shopping app) ^Open

.H(G boAt Rockerz *** Pro Bluetooth Wireless in Ear.*M!* ?/> %> *G?(M .G*G *K B> *A . * ,M*>! *>*> ,IM* (*@ .?*> +?*M*>*M *M.* G/* *G ,>* *?>/$ @ dilvery ,I/ recive *(G $G %G +?* (*@ *G >$G (G *?>/$ ,>$ *M.* G...

May 06, 2022 by Umesh verma

Package not delivered (Shopneq) ^Open

I ordered two products,one of *** n other of ***,my transaction was successful ,n l got message n statement from Bank that my money got debited,but till Dat not received product or refund, l had ordered on ** Aug ****,l tried everything po...

May 06, 2022 by Maria lavina Cardozo

Product not delivered (Apollo 247) ^Open

I have placed order( *********) in Apollo pharmacy online application on **th April and it was supposed to deliver by **th of April ****, still I haven't received the product nor I'm able to cancel it. The amount was prepaid and there is no res...

May 06, 2022 by Saiprasad

Package item non delivered (Favobliss com) ^Open

I did on line shopping of Refrigerator Samsung Brand Model Number RT**K****BS/TL capacity *** liter from Favobliss.com on dated **th Aprill with full payment Rs. **,***, Transaction Fednet Banking through Paytm gateway And Order _ ********** A...

May 05, 2022 by Mohammad Mashuq

Insurance not received (Policy Bazaar) ^Open

I completed the payment for two wheeler insurance through Gpay but it is shown that the payment was failed and again asking for the payment. There is even no data available regarding the transaction that I made in my accounts section. I had con...

May 05, 2022 by Balaji Vishnu Sai Vanapalli

Order dress not delivered (Fathis Designer Studio Alapuzza) ^Open

I order dress through their online website, order number ****, dated**thMarch ****,Delivery Should be April **, But Still the item not delivered, and request them to refund the cash , but cash also not refunding pls help...

May 05, 2022 by Krishna Prasad

Item not received request refu (Punam Metalcrafts Moradabad Metalkart in) ^Closed

ORDR MK**** */*/**.NOT RECD NO RESPONSE. AWB SENT ITEM NOT PICKED . SIDDARTH BHATNAGAR **********. REFUND ...

Feb 16, 2022 by Gopal Arvind

Refund not received from tata Cliq (Tata Cliq App) ^Closed

*. The order was picked up on the *rd of Feb and reached the seller on **th Feb via expressbees *. It's been more than one week I am waiting for my refund.Even though I had multiple calls with TataCliq but of no use. I have even raised this o...

Feb 15, 2022 by Subash Konar

Missing items in package (The Jewellery Hub ) ^Closed

I had ordered Jewellery items from the Instagram page The Jewellery Hub (the_jewellery_hub__) on *th Nov ****. They took a lot of time to send me the items. It reached on **th January ****. And I found * rings missing worth a total of ***. This...

Feb 15, 2022 by Arshiya Mehta

Salary was not paid (Jrspf Technologies Private Limited) ^Closed

Dear Sir/Madam, I got a Call from Mr. Bhanu Gummadi Sir on **th of December **** regarding the Job Offer from ** Students.(JRSPF TECHNOLOGIES PRIVATE LIMITED) Initially itself I said I'm not interested in this role as I'm looking for a Pu...

Feb 14, 2022 by MALLADI SATYANARAYANA MURTHY

Got damaged item (Amazon) ^Closed

Order# ***-*******-******* Got damaged item No resolution from Amazon side I need my refund Attached images Thank you ...

Feb 14, 2022 by Saikumar

Replacement rejected (Flipkart) ^Closed

i order this product **th Feb and delivery in **th Feb And product is damaged from corner side and half screen is working Services center me to replace this this product from flipkart The product is damaged and defective. But flipkart rejec...

Feb 14, 2022 by Shivanshu Raj

Refund issue (Lenskart) ^Closed

I didn't get refund since Feb 8...

Feb 11, 2022 by Aloshy Abraham

Package not received (vastrafashionshop) ^Closed

I placed order on *th Feb for kurta set through Instagram . I got confirmation mail for my payment but still didn’t get mail for order confirmation. They are not responding for mails and the number there shared on there website doesn’t exit...

Feb 10, 2022 by Manjula

Service not provided (Flipkart) ^Closed

I had ordered a geyser from Flipkart in the month of June'**. and in December it started causing heating and leakage issues, I raised a complaint with Flipkart as the product is under warranty of * years, they s shared a number of seller and as...

Feb 09, 2022 by Vijaya Raj

Prepaid order not delivered (Akash farkt) ^Closed

I ordered a saree from an instagram seller on **th Jan. Before ordering I twice asked him the delivery timeline to which he said *-* days so I ordered and paid in advance since COD wasn't an option. He said product will be dispatched in * days ...

Feb 05, 2022 by Chippy Vakkachan

Ola money i order from ola store which is ola in built food grocery delivery app i placed a order on (Ola Money) ^Closed

i have order through there ola store app the deliver me incomplete item i the delivery person told me i will get the refund i order on **jan to is * feb ** days has passed no refund received i contacted them they only asking me to wait and they...

Feb 03, 2022 by Gaurav Gandhi

Amazon refund (Amazon.in) ^Closed

I am complaint about Amazon shopping site product name-ASUS VivoBook ** Intel Core i*-****G* Order Number: ***-*******-******* Order Date: **.**.**** Price- ***** prepaid order Sold By: Amazon.in Shopping site SANJEEV KUMAR * ***-A, A...

Feb 02, 2022 by Siddhesh Gajanan Sadadekar

Wrong products delivered and refund denied (Flipkart) ^Closed

I had ordered two Gshock watches and was delivered wrong products/models. Flipkart refused refund as i had used my nickname for my flipkart account which did not match with the ids i provided for refund(I have explain this to them properly)...

Feb 02, 2022 by Thanglenlal Kipgen

Damaged shoe rack and seating (Pepperfry.com) ^Closed

Im quite disappointed with this shoe rack from Pepperfry. I’m attaching the pics of the same. Quality is not as expected and definitely not what I saw on the Internet. Very poor quality and customer service. The whole shoe rack looks ver...

Feb 02, 2022 by Natasha

Ipad not work (PayTM) ^Closed

Mana ipad paytm sa on lion purchage kya tha jo kaam nhi kar rha hai company rafand nhi da rhi hai ipad nhi kaam karna sa mara larki ka padhi band ho gya jis karan larki ka fatucher karab ho gya muja refand +larki ka life dameg ka compansation ...

Feb 01, 2022 by Vikash kumar

Yaari App scam (Yaari online shopping app) ^Closed

I order online on yaari App ! Its sale product start price is * rs .so I order of rs ** on dec ** **** .....and today is **st of jan **** but not recieving yet ! And no response from yaari app even they can't receive call ! So I'm here please h...

Jan 31, 2022 by Prem parmar

Return order (Garden pipe ) ^Closed

Plze return older ...

Jan 30, 2022 by Anand itagi

No any service and support (Infinix ) ^Closed

My infinix laptop which i bought online from flipkart got defective within **-** days, which i had complained about on *nd January ****, after that on *th January the technician checked and told the motherboard to be bad, but today till **th Ja...

Jan 28, 2022 by Zahid ali

Order not delivered by Iha designs (Iha Designs Bridal Studio) ^Closed

I have ordered two items from Iha designs online on November **, **** and November **, **** with order numbers #****** and #****** respectively. As the order is not received, I tried to contact their customer care number but couldn't get any r...

Jan 25, 2022 by ROSHNA S H

Refund not received after constant reminders (Online legal India) ^Closed

I file for divorce in the month of august **** and then multiple times i asked for refund because nobody contacted for the service after so many days and then they said you can take another service. After sometime again i asked to proceed with ...

Jan 24, 2022 by Shreya Singh