ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (The Genuine Seller) ^Open

I am sahil last night i sent Rs **,*** to the genuine seller...he has Instagram page name as the genuine seller ,he is selling cellphone from that page with **.*k followers on her page.....when i sent money to that person he didit recieve my ca...

Feb 04, 2020 by Sahil

Banaras Style Different and Bad Quality Saree (banaras style) ^Open

I bought one saree from Banarasstyle website which costs Rs.****. Saree was not as shown in the picture. And material is degraded and not at par. Order number - BS************ I wish to get refund of the purchased saree and need to return. S...

Feb 03, 2020 by Aknaksha Agrawal

Return date changed (Myntra) ^Open

I had ordered when the return policy was ** days and now it has changed to ** days. This is why I can't raise the return. I would like you to help me raise the return asap . order. number Order no.: *******-*******-******* I already talk...

Feb 03, 2020 by Soumya prasad

Exborders com Fraud No refund for order cancelled by company saying its unavailable No respons (www exborders com) ^Open

Order No: EXB********************** (MANGROOMER Lithium Max Back Shaver) Transaction ID EXB********************** dated **-Nov-****. PayU ID: **********. Amount Paid INR ****.** via ICICI Bank Visa Credit Card. Unfortunately fell victim t...

Feb 03, 2020 by Gaurav Prashar

CheaterAJIO FRauds Refunddedectedaprtially ShameOnRelianceRetailLtd (Ajio) ^Open

I'm disgusted with kind of Cheater AJIO is! I'm highly disappointed by kind of issues they have created in soo many orders...Checking at my bank statements I realized Reliance Retail Ltd. is amazing in Cheating and Frauds! My Refund of Rs.*** f...

Feb 02, 2020 by Prachi

Rs fraud (Good Mobile Sales) ^Open

Good Mobile Sales owner Ruchika mob. no. +************ has placed my order with wrong clone phone. delivery boy forced me to pay full amount before delivery. i paid and check the device. but develivery boy run away when i want to say him that t...

Feb 02, 2020 by Nikunj Kr Patel

Weong packeg recieved (EZEEKART NET) ^Open

I had ordered JBL headphone but I had receive wrong ordered I had received some thing eals but I want to my money back this is the order ID ********** Despatch date : */*/**** Kindly heald me ...

Feb 02, 2020 by Ghanshyam Tiwari

Wrong DSLR delivered second such incident with costly items in last 5 months (Amazon .in) ^Open

I am a photography enthusiast and I have been planning to upgrade my camera equipment recently. I ordered a Canon EOS **D priced at INR **,*** from amazon.in on January **, ****. I was promised a delivery date of February **, ****. However, I w...

Feb 01, 2020 by Kunal Swami

Paid for the order but yet to recieve order confirmation (Elxstores com Ground Floor z12 45 Raja Garden Delhi West Delhi Delhi ) ^Open

I have order an Hope android watch at ****rs... After the payment i have not received the order confirmation message.. Can you please help on this...

Feb 01, 2020 by Manikandan M

Charged extra for carry bag (MINISO INDIA) ^Open

On Friday dated **st jan. We went to buy product from miniso g**, ground floor, VR punjab, NH **, mohali, punjab-****** We bought * products in total worth rupees xxxx bill no. ************, cashier IN****. We were told that carry bag will be ...

Feb 01, 2020 by Simarpreet Singh

Flipkart has denied to replace my defective product (Flipkart private limited) ^Open

I have ordered a smartphone called realme * pro from Flipkart. After delivery I found that the phone is defective. The proximity sensor isn't working. So I requested Flipkart to replace the product. A technician has visited the product and foun...

Jan 31, 2020 by NILANJAN SAHA

A Different product delivered (Themegamart Co In) ^Open

I ordered Milton's Steel Plain & Thermosteel Duo Deluxe Bottle Style Flask, **** ml, Red Combo — Sale price Rs. *,*** but I got Mega shine ***ml stainless steel vaccluum flask. when I sent an mail for replacement at help@themegamall.in t...

Jan 31, 2020 by Ruchi Raghuvanshi

Fake product delivered (M4) ^Open

I ordered a mi band * by seeing a add saying buy one and get one free for ₹****. The product was delivered within * days. Instead of mi band * i got some other cheap bands that isn't even working. The delivery was cash on delivery process. Pl...

Jan 31, 2020 by Shiva karthik

Online shopping fraud (Rajsimran.com) ^Open

I ordered one dress from this website on ** jan ****. They have only COD option available so when I received my order, I paid them ***rs but inside the packet I got one cheap **rs saree on ** jan ****. After I realize that this is fake website...

Jan 31, 2020 by Khushboo Dangi

Issue not Resolved (Marq By Flipkart) ^Open

I bought Marq washing machine just * months before. ** days before its stopped working so I raised complaint on **-Jan-****. But still the issue is not fixed even though doing regular follow up.Please do the needful....

Jan 31, 2020 by Padmanabhan

Ezeekart Name Conflicts (Ezeekart Creation LLP) ^Open

Our company name reputation is damaging because of the below companies selling the fake products , Ezeedeals Ezeekart.net Ezeeclues.in Please be aware of the seller Regards Ezeekart Creation LLP...

Jan 31, 2020 by Gopal

No Delivery of Product and No Response (Fashion Panda) ^Open

Hi Voxya, I placed order for * products from shopping site called "wear it out" at date **th Jan ****. I paid full amount in advanced which is **** INR. Now till i have not get any delivery nor tracking or any response. When i am t...

Jan 31, 2020 by SHREEPAD BALASAHEB AVHAD

Duplicate watches received (Gemstracks ecommerce store) ^Open

They have delivered the duplicate and cheap local watch against the shown chronograph analog watch and even the no given on courier is also not in service. They have just cheated....

Jan 31, 2020 by Ashish Bharti

Smart watch not delivered (Digital shop 18) ^Open

Dear I have ordered one wrist watch flexible gold u guys given me some other watch Nd no charger with watch how should I charge the watch Nd it is in switch off waste of time ordering in your company when u guys can't deliver the product why t...

Jan 31, 2020 by Mohammad ali

Unbranded speaker received (Ezeekart) ^Open

I have ordered a product based on advertisement shon on the ezeekart website with sony Bluetooth speaker and ear buds combo was based on Rs 1439 Based on the above order i have placed the order nad recieved it to but i received some Dublicate ...

Jan 31, 2020 by Praveen

Wrong product (noise smart watch and head phone but i received jbl used head phone ) ^Closed

I have ordered noise combo fitness watch and noise shots bluetooth earbuds with only COD available, order no-******. i have been cheated by delivering wrong products which are fake and costs around ₹****/- approx . request you to please resol...

Jan 08, 2020 by Bala murali Krishna

Package not yet delivered (Aldrado) ^Closed

I ordered shoes on **th dec.but till now I didn't get received and no update from company...

Jan 08, 2020 by B Ashok kumar

Fraud by website (Gwaliorfloristshop com) ^Closed

Actually i ordered a tray of chocolates from this website... Of amount rs *** when the amount was deducted from my account i called upon the no. Given on website... But no one picked the call nd nor my order was delivered. ...

Jan 08, 2020 by Shalini chauhan

Myntra not picking up shipment (Myntra) ^Closed

I purchased an item in myntra,i received a order which is completely different model from what i ordered ,i placed a order on **th December on next * days i got received shipment and i placed a return request, and the agents are not at all pic...

Jan 08, 2020 by Kiran

Wrong or fake product deliver (Ganpat Trading) ^Closed

ordered smartband with Bluetooth earbuds and my order number is: ****. I paid amount Rs: **** while opening box wrong or fake product is deliver by vendor try to contact via mail id so many times on info@wearablebuds.co.in and info@wearablebud...

Jan 08, 2020 by Manan Joshi

Refund not received in my bank account (Amazon) ^Closed

I had placed order on Amazon using Google pay UPI. Unfortunately i cancelled my order then, Amazon initiated the refund and provided me with a refund reference number and asked to call the customer service of my bank i.e HDFC. They said that th...

Jan 08, 2020 by Sudhanshu raj

Packege didn t receive (Aldrado shoe Com) ^Closed

I placed and order or aldrado website in month of Dec ****, and made payment by paytm and yet I didn't receive any thing and they are not even reply my mails... ...

Jan 08, 2020 by Rajesh Kumar

Cheap quality saree given to me (Craze N Demand) ^Closed

I ordered a saree and cheated me by giving a very cheap and bad quality of saree and they cheated me by **** rs.... Tired contacting them but they are not even responding i request everyone to first search and cheak all the reviews before buyi...

Jan 08, 2020 by Ri

Package not delivered (LYOS Live your own style ) ^Closed

I had order on ** th December for Two ladies purse but had not received any message for the same whether it is dispatched or not...

Jan 08, 2020 by Monika

Order not delivered (Aldrado shoes Com) ^Closed

I ordered a pair of shoe through aldrado site on **dec and the payment was made on line . I got a message that it will be delivered with in * to * working days so far no news and I am unable to contact them. ...

Jan 08, 2020 by Vinitha

ORDER NOT RECEIVED OF PROJECTOR (Viral Devices.com) ^Closed

HAVE ORDERDE FULL HD PORTABLE PROJECTOR YG*** × *, TILL THE TIME PRODUCT NOT RECEIVED. RAM **********...

Jan 07, 2020 by RAMDEVSINH

Package not delivered (Aldrado) ^Closed

I have placed the shoe order which is cost of Rs.***/- and I paid full amount online . After placing the order I received the order confirmation number ***** Aldrado but till today I have not received what I have placed the order. Order...

Jan 07, 2020 by Shahid Ahmed

Package not delievered (Flipkart) ^Closed

On *st of Jan **** I placed an order in fkipkart for redmi * onyx black ** gb as i live in kolkata so i gave my shop address and my number for further contact I received sms in my number but on the day of delievery i did not received any sms or...

Jan 07, 2020 by Jugal Thapa

Shoes package not delivered (Aldrado Mens shoes) ^Closed

My order no #***** placed order by net banking of amt ***.still didn't received the delivery ...

Jan 07, 2020 by Kalpana Gadkar

RETURN DECLINE WITHOUR CHECK PRODUCT (Myntra.com) ^Closed

ORDER NO: *******-*******-******* COMPLAINT NO IN******************** As per myntra rule for return prodcut the item you returned was not used, not damaged or with original tags ,i fullfill all criteria still they didnt take it back and say...

Jan 07, 2020 by Baljeet

I cheated by sending only half of my order (Myntra Company) ^Closed

Order id *******-*******-*******I ordered sangria Kurt a set.but received only Kurta without palazzo.when requested they took the complaint and after * days they closed saying its been sent.I lost money here I have got only kurta without palazz...

Jan 07, 2020 by Swapna jr

PACKAGE NOT DELIVERED (Aldrado) ^Closed

I have ordered shoe form particular site..They asked me to give my account details to refund the amount instead of returning the amount..they hacked my account and more money got debited..Kindly look if you can do any needful...

Jan 07, 2020 by Archana Gupta

My order delivery is not delivered Payment done of rs 449 for shoes (Aldrado) ^Closed

I have the payment details also...

Jan 07, 2020 by Ketan

FAKE PRODUCT DELIVERED (SMV SALES) ^Closed

I purchased a set of Magic towel from 'SMV sales' worth of Rs. ***/- FROM ZIRAKPUR...

Jan 07, 2020 by REET GIRDHAR

Want to return item after accidentally collecting insider points (Myntra) ^Closed

I wanted to return an item, of which i accidentally collected insider point. I contacted customer care and asked them to take back the insider points and make the option of returning the item available. But they are saying no to it. A...

Jan 07, 2020 by Rachita jaiswal