ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Recharge not successful (Online multi product service ) ^Open

Online multi product service offer nikala tha ki *** ke recharge mai * month ka recharge ho lekin wah recharge ** days chala uske baad recharge nahi hua...

Sep 22, 2020 by Chitresh Saini

Getiing charged extra 5000 for my own screen to get it back No importance to a costumer when the amo (phixman) ^Open

As my screen was cracked nd there was no service center in siliguri I got in to phixman they assured me that they will replace the original screen,I paid an advance of rs ***** then they gave me a time of one week then I went there they fixed I...

Sep 22, 2020 by Dipen Newar

Package not delivered (Stylemarte ) ^Open

I ordered total * items( jars two sets, dining set one) I paid on **th September and not received my product. No information, no calls, nothing from the side of company. My order number is ****...

Sep 22, 2020 by Priyanka Gupta

Package Not Delivered (VIP Sell Buy Group) ^Open

Hello, This is Pooja. I wanted to complain against VIP Sell & Buy Group from Nadiyad. Name: K K Soni His Phone Number: ********** They are manufacturer of Kurties, Plazzo and other ladies wear. I am a reseller so I made an order for samp...

Sep 22, 2020 by Pooja Nayi

About solar panel (Sunsine Solutions Pvt Ltd ) ^Open

Application no. GUJ/P*/**-**/RT/RES/********. Just paid the amount of rs *****/- to sunsine solutions Pvt ltd for rooftop solar on **/**/**** and till now no one came for the fittings and not giving answers for these. Agents distributors and co...

Sep 22, 2020 by Bhupendrakumar chandulal zala

RefundNot Received since June 2020 (Metal Mill Stores PRAYAGRAJ) ^Open

Eight Return Tickets, from Prayagraj to Bangalore & back, vide itinerary attached, were booked with CLEARTRIP. COM. The refund was promised vide Trip ID *********** & their email dt. ** JUNE, ****. But Refund yet not Received till today....

Sep 22, 2020 by Ashok Kumar Duggal

Test series and 100 cashback not received (Wooe.in) ^Open

I have subscribed online gate **** mechanical series of worth ***.the message has come on my contact no mentioning ***%cashback with Netflix subscription of * year .But nor the test series enabled nor I have received the cash back yet....

Sep 22, 2020 by Archit kumar

Ordered from Sai jahnavi designers not yet received product (Sai Jahnavi Designers ) ^Open

I placed an order on *rd September, they will talk to you while placing the order and once they receive the money they will not respond to you and will start blocking you ...

Sep 22, 2020 by Madhulika

Wrong product than shown on website (Techiara online shopping) ^Open

I ordered OnePlus Buds Bluetooth Headset (Nord Blue, True Wireless) but then send me a cheaper headset, I send them mail for this but didn't get any response and I am sure that this company is running big fraud and I want to save other people t...

Sep 22, 2020 by Avinash Maurya

Wrong item plz refund it my amount (Smart Watch) ^Open

Product was worest company i am loss the product company watch is not given nd is give west company smart watch plzz refund it my amount ...

Sep 22, 2020 by Guda vinay

Have not received the product (Stlemarte) ^Open

I had ordered for three bags worth **** from this website on ** August **** . I gave written to them on their customer care number .Have not received the order so far even after a month....

Sep 22, 2020 by Kanchana mala Harigopal

Product not Delivered (399 Shopie com) ^Open

I ordered * Shirts as on offer for Rs. ***/ , and was told that it'll take ** days to reach i waited and waited but neither received any product nor any reply to my ** - ** mails, i researched about it there i no contact no., no ocial media lin...

Sep 22, 2020 by PRADEEP

Amount already paid but no information about product (Fordotstore Com) ^Open

Amount already paid but no information about tracking details and delivery date didn't received products so I think it's a fake company...

Sep 22, 2020 by Yashwanth teja

Product not delivered (Vwestern Com) ^Open

Purchased a dress through vwestern, not yet delivered and when visiting sites there is only email id to complain which will never resolve and they will never get back. Such a pathetic service, this is complete fraud. Please block vwestern.com ...

Sep 22, 2020 by Manu Priya

Mi pouch is delivered (Zapvi In) ^Open

Poch delivered...

Sep 22, 2020 by Surendra Kongala

Fraud on the name of Star Homio heath care (star Homio) ^Open

I went to the star homeopathy, fo the treatment and they have taken *****/- in advance with a guarantee of recover from the thyroid problem with in * year but they did not prescribe any medicine, they do not have any doctor to prescribe. An unk...

Sep 22, 2020 by JAHID BIN ALAM

Fordotstore Order not received Fraud Fake website (https fordotstore com ) ^Open

I placed an order on **.**.**** for * shirts on this website, total amount Rs. ***. But I did not received any updates regarding delivery. Moreover, the email id given on this website is also not available. I tried to send mail but it got faile...

Sep 22, 2020 by Arun Kumar

Security deposit not refunded It s been a month since I have left the property (Colive Bangalore) ^Open

I have left the colive apartment on **st August ****. I stayed there for ** days. They promised and it's written in agreement also that I will get my deposit back by **th. But they are responding to my mails and customer care number people are...

Sep 22, 2020 by Apoorva Saxena

Package not delivered (Shopmarttine) ^Open

I ordered one top ** days back. Not yet delivered.. They have provided fake email address.. I tried to connect by email but address sounds to be incorrect. It's complete fake site. ...

Sep 22, 2020 by mandeep kaur

Zefo not refunding my money (Zefo) ^Open

Order number ****** Return id ****** return request submitted on **.*.** and today is **.*.** on zero website it's mention *-day return and mine most * month passed still no One came to pick my product every time zero give one or another excuse...

Sep 21, 2020 by Mohit Bhardwaj

Cheating Not refunding committed price difference (Flipkart) ^Closed

Worst customer care from Flipkart. Ordered laptop on offer. Delivery severely delayed beyond three weeks, Custcare calls me and asks to cancel order&place new order(w/o offer).Commits via email to refund price diff upon product delivery. As ...

Aug 28, 2020 by Fayaz

Package Not delivered (eteesstore com) ^Closed

I have order for T-shirt it had been more than *days no response from shipment team on delivery, this seems to be very unusual ridicules my order #****** If not please refund the amount.. Please do the needful.... ...

Aug 28, 2020 by Adarsh

Return of defective product (Quantico Global Pvt Ltd) ^Closed

I had purchased a Sketra projector GB ** vide invoice no **** dt **/**/** and was delivered to me on **/**/**. It is a defective piece and the performance was very poor and image hazy. As per company terms SKETRA provides a straightforward warr...

Aug 28, 2020 by Ajit Kumar Das

Power bank and head set (Sony 32000mah power bank) ^Closed

I received the wrong product ...

Aug 28, 2020 by Sai Dinesh

Package not delivered (Coversdeal.com) ^Closed

I have placed an order for * phones cases at **/**/**** through covers deal.com but order is still showing processing and I tried to contact to them but they are not replying any of message/mail...

Aug 28, 2020 by Arjav jain

Refund delivery in wrong place (Meesho Company) ^Closed

*. They have delivered the item in wrong place and i have raised complaint and they are not responding to mails. *.I should get refund of R.s **** there response is very worst i had kept so many mails.they will not pick up customer calls and t...

Aug 28, 2020 by Y Sri Divya

Refund not initiated (Realme India ) ^Closed

I purchase 'Realme Buds Air Neo' on *th August and cancelled them on **th August they were not dispatched then and not it's been ** days my refund has not been initiated called many times on realme customer service they *st give false hope and ...

Aug 28, 2020 by Vaibhav seth

Product not working (Iball Islide Tab ) ^Closed

Within one year Product's display got damaged, no spares are available in the market , company gives one year warranty for the product, but when we approached the seller (myG showroom, Palarivattom) they redirected me to the service center...

Aug 28, 2020 by Sreelatha P G

Order not delivered (Insasta.com) ^Closed

I ordered two earphones on ** August **** and paid for it through debit card. Haven't received the order or any information about it yet. My order ID is ******....

Aug 28, 2020 by Mahak sethi

Refund not inititated (Reliance Digital) ^Closed

i ordered the d a samsung tab costing ***** on **st july **** and xancelled the order on * st of august then to they shipped the product on * st august evening it was about to deliver on *rd august coustmer care team told me to refuse the parce...

Aug 28, 2020 by tarun gurnani

Replacement of boat earphone not received yet (BOAT Bluetooth earphone 225 active black) ^Closed

sinec the day when my earphone one side was not working . I registered a complaint on its official website . they send a pickup for my product replacement on **st august but due to some reason it cant happen the my product get picked on **nd a...

Aug 28, 2020 by Mukesh sahoo

Fraud brak the deal (brak the deal) ^Closed

they said giving franchaise and took the money now not attending the call nor refund. its cheating people ...

Aug 28, 2020 by rosita

Cancelled my product from sellers end without any information after the item has been shipped (Flipkart realme mobile) ^Closed

I have ordered realme c** on **/**/**** at ** PM flash sale, the item was successfully ordered and the amount debited from my account. I spent my time for this sale and booked the product. I received the confirmation of the product as well as t...

Aug 28, 2020 by Anil Kumar

Money deducted order not placed (Ajio) ^Closed

Around **:** of ** August I placed an order through upi and the money was also deducted. The order was not placed and did not receive any order ID. The customer care call was an automated one and I couldn't get a response and my email was repl...

Aug 28, 2020 by Jennifer zothankhumi

Refund not completed (Street Style Store) ^Closed

I haven't got the refund yet. They are telling that the refund is completed but i haven't recieved my money. ...

Aug 28, 2020 by Poojitha

Package not delivered and unable to track the delivery (Dealsaga) ^Closed

I ordered * items of amount ****.** and order # ****. Im unable to track the order nor able to contact via email and contact number. Please refund my money back...

Aug 28, 2020 by Avinash A

Package not delivered (Eteesstore) ^Closed

I have placed an order for MEN ORANGE SOLID POLO COLLAR T-SHIRT Z* on **** hrs/ ** Aug ****. Against this order, i have paid payment of rs *** with transaction id ************ on upi. But still i didn't get any confirmation massage or intim...

Aug 28, 2020 by Pradeep Dagar

Delivered another product as well as defected (Ultimate Collection) ^Closed

On ** th august i ordered redmi note * pro transparent cover .Today i got my parcel but the cover is black as well as defected....

Aug 28, 2020 by Dheeraj chugh

Payment not refund (PAYTRON INFOTECH PVT LTD) ^Closed

i send the payment for WLA ATM but for tha fake commitment and not sending my money he give the maximum dates but till not recive i payment company director deepak and vivek both not pic my call his no is-+** ***** ***** and deepak -+** ***** ...

Aug 28, 2020 by durgesh patel

Fraud (Ruhela trader ) ^Closed

Instead of orderd smart watch and tws, from Instagram advertisement of " top gadgets ", Ruhela Traders delivered local watch and earphone of no real value. Traders email id :- bharattraders****@gmail.com...

Aug 28, 2020 by Aariv Raj Verma