ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refund not initiated (Tjori com) ^Open

I had placed an order with Tjori.com, for a palazzo and kurta. The kurta that was delivered was badly stitched and unwearable. The company informed that they can only exchange the same as refund is not permissible in their policy. I agreed for ...

Oct 06, 2021 by Anjali Mohite

Neither order delivered nor refunded (Cakesportal Com) ^Open

I ordered a butterscotch cake of half pound on **th sep ****, which was of ₹*** and order no is #***** ,they placed the order but again they emailed me n charged extra for delivery and that also I paid i.e ₹*** but they still order not deli...

Oct 06, 2021 by Mimmy Kumari

Product cancellation (Byjus) ^Open

With due respect I Sayeed Anwar Resident of Rz ****/**b, Tuglakabad extension wants to state that I have enrolled my Nephew Ehsaan Khan Class *rd in Byjus Tablet learning program costing Rs **k and had paid the Downpayment of Rs **k. And got ...

Oct 05, 2021 by Sayeed Anwar

Done Fraud With Me ( Ebay919 Com) ^Open

*st They Came to Me Message me Given Their Link ebay***.com Added ***rs. Is my ebay account And Made Me Withdrawal Again They Said To Deposit Me Money I Deposited Again I Got Withdrawal But Now Time Camed I Have Deposited Till * Lakh And...

Oct 05, 2021 by Ashutosh Gupta

Wrong product receive (Flipkart.com) ^Open

Respected sir I ordered philips ** watt bulb from Flipkart, order number on **th August **** OD****************** and when this parcel came to my house **august ****, when I opened this parcel, i found a * watt bulb of Philips when I ordered p...

Oct 05, 2021 by RAJESH KUMAR

Eureka Forbes Fake sales service (Eureka Forbes) ^Open

I brought both Vaccum Cleaner as well as Air Purifier. The vaccume cleaner was having demo so, i took it. The Air Purifier demo was not there, so i was not interested. Based on sales person, if you are not happy with any product then we can ret...

Oct 05, 2021 by Shashikant Behera

Received incorrect cheap product (Fashionparadise) ^Open

I have ordered sky blue art silk embroidered saree which costs rs.****. But I did not received my order , I have received another cheap material saree which was not ordered by me and they have given their contact no. For exchange which is not ...

Oct 05, 2021 by Aishwarya Late

Teckpot Order not dispatch even payment already deducted (Teckpot) ^Open

I order the mi camera from teckpot portal....after receiving my payment parcel not dispatch and thease people even not respond over mail or phone....after passing *month I am writing this complaint....

Oct 04, 2021 by Gaurav Kumar

Never received the exchanged product (Lea Clothing Co ) ^Open

I ordered a product on **th of Aug which was delivered to me on *rd of Sept. I filed for an exchange due to size issues and the order was picked up on *th Sept and the company received the same on *th Sept. Upon asking about the delivery date...

Oct 04, 2021 by Mahima bhatnagar

Swiggy Insects in soup ordered from Sticky Rice Punjabi Bagh Delhi (Sticky Rice Punjabi Bagh Delhi) ^Open

Hi, I ordered food from Swiggy on **/**/**, the soup contained mosquitos. We ordered food from Sticky rice restaurant in Punjabi Bagh, Delhi. We even shared photos with the restaurant and they have sent a text with sorry. My wife is expec...

Oct 04, 2021 by Sarthak Jain

Cashback not delivered (Samsung Electronics India) ^Open

I purchased Galaxy tab s*+ from the samsung shop #***********. I had paid using my HDFC credit card and when i entered my HDFC card details at checkout, an instant cashback of **,*** was applied and it was shown on the app that **,*** is the fi...

Oct 04, 2021 by Anirudh Kastia

Refund of Missing product (Flipkart) ^Open

I have purchase Mobile phone on cash on delivery by Flipkart (OD****************** [Incident: IN********************] ) on date **-**-**** But when shipment is Delivered Mobile Phone is Missing in the Box , Only Accessories is Available ...

Oct 04, 2021 by Vijay Mishra

Take money but not develop my App (Neecoder X ) ^Open

i was cheated by neecodx with poorf he is very big cheater . i was contact him for a mobile app development . just it is clone of my old app . i told him and check his featrue and tell me cost . after all ***** price fixed . he start workin...

Oct 03, 2021 by Ajit Raj

Inadequate service from ABPweddings (ABPweddings ) ^Open

Hello All, I am writing this letter to you to lodge a complaint against the matrimony service ABPweddings. I had registered on their matrimony website free of charge initially. Soon they started calling me on my registered mobile number seek...

Oct 03, 2021 by Riya Mazumder

Panasonic refrigerator stop working in within 7 days after purchase (Panasonic) ^Open

I had purchase Panasonic refrigerator Model NR-CY***GK * door premium from below mentioned dealer. Dealer Address: Huns Ditigital Home Pvt Ltd *** M G road Camp, Pune Purchase Date: **-Sep**** This fridge a premium category right aft...

Oct 03, 2021 by Santosh Kumar

Dailyknots com made fraud of rs 700 through shopping platform (Dailyknots com shopping online) ^Open

Today (**/**/****), I ordered to buy a shirt of rs ***/- through dailyknots.com shopping online website. I paid of amount rs ***/- through net banking. But not got any order number or confirmation number. I called and mailed but they didn't giv...

Oct 02, 2021 by Shivprasad Sharanagat

REALME TV NOT REPAIRED FOR 20 DAYS (Realme) ^Open

Bought a realme TV ** inch on **-**-**** there was display problem in the tv registered a repair on **th September proof attached. Then. No response from technician side even after ** hours registered a complaint still no help from Realme And a...

Oct 02, 2021 by NITU DEVI SINGHANIA

Refund not issued (Onlinedth.co.in) ^Open

I had applied for Airtel Digital TV HD New Connection Online Booking- Airtel DTH Multi HD Set Top Box With Free Pack × * from onlinedth.co.in and payment of **** was paid online. confirmation receipt was received. however due to poor response,...

Oct 02, 2021 by Jijo unnikrishnan

Mental Harrassment and Pathetic Service (Nissan) ^Open

I sent my Nissan car with Registration number - UP ** BV **** for service at Neo Nissan during last quarter of **** with problem of alignment. Service team informed me that they would need to change some parts including disc brake to ensure ...

Oct 02, 2021 by Mukesh Dhanjani

Money Added on my Facebook Ad Account not Reflecting (Facebook) ^Open

I added Rs.***** into my Facebook ad account on **th June **** and didn't run the single ad after that and added Rs.** on **th August in two transactions but none of them is reflecting in my billing section because of which my add account mana...

Oct 02, 2021 by Gaurav Dembla

Fraudelent and money holding (Lenskart) ^Closed

My order date is **th July. I have provided all the necessary information including Eye-Power Prescription. It was supposed to be delivered by **th July. I contacted lenskart to look why it is not delivered. In return I get this bizarre expla...

Jul 28, 2021 by Nagendra

Mobile Repair Shop damaged my phone and not ready to fix or compensate (iFix India) ^Closed

IFix India Kamanahalli branch, Bangalore - *. Damaged my iphone xr faceId and front camera when I gave my phone for front & back screen replacement. *. Suspect of stealing the original parts. *. They promised me on replacing the faceId/front...

Jul 27, 2021 by Keerthana Majeti

Weong product delivery (Mamaearth in) ^Closed

I have ordered bringhraj hair oil but receive baby body lotion and also I didn’t receive *** cashback on my account ...

Jul 26, 2021 by Purnima

Completely hair loss (Mama earth ) ^Closed

After using mama earth product completely my hair loss too much ...

Jul 25, 2021 by Prashanth Kumar

Product cancellation of byju s (Byjus learning app) ^Closed

Dear Sir, My name is Sangam Lal Prajapati and I am from Lucknow Uttar Pradesh. Sir I was subscribed byju's learning app for my son for grade * to * in the cost off *****/-. The total payment was made through credit card emi. Byju's counsellor ...

Jul 25, 2021 by Sangam Lal Prajapati

Overcharged against MRP (big bazaar (future retail ltd.)) ^Closed

I bought a * litre pack of Saffola Oil and its MRP was Rs **** but in the bill they charged me Rs ****. This is ** Rs extra. I usually don't even look but this time I noticed I found them cheating....

Jul 25, 2021 by Snehal Toppo

Refund not given (RELIANCE DIGITAL ) ^Closed

I had cancelled an order and the refund is not processed . The time they told me to wait has already passed and still they are telling to wait. I need my money urgently please give it back...

Jul 24, 2021 by Jagannathan pk

Not deleverd get of product (Mamaearth) ^Closed

I ordered some products from mama earth site, one product kid bathing bar is not delivered....

Jul 24, 2021 by Bajrang singh

Defective refrigerator (Haier Fridge) ^Closed

I had placed an order for Haier *** L * Star Direct cool Single Door Refrigerator (HRD-****SR-R/HRD-****S R-E, Burgundy Red) from online shopping site, Amazon on **.**.**** and got the fridge on **.**.****. The refrigerator has no good build up...

Jul 24, 2021 by Tina Mohapatra

Package not delivered (Mamaearth) ^Closed

I have ordered * products but i have received only * product and the status is showing delivered There is only a single order id and i am not able to track the status of my second order...

Jul 23, 2021 by Akriti Katiyar

ORDER ID NO to cellspare regarding Display folder of Moto force Order ID Date AddedPayment Method (CELLSPARE COM) ^Closed

ORDER ID NO ****** to cellspare regarding Display folder of Moto z* force..Order ID: ****** Date Added: **/**/**** Payment Method: Debit Card | Credit Card | Online Banking Shipping Method: Delivery Time: *-** days..IP Address: ****:****:*c**...

Jul 22, 2021 by Anurag Jain

No refund from Driftdeals com (Drift Deals india) ^Closed

I ordered a JBl bluetooth speaker worth ₹****. How ever due to some circumstances I wasn’t able to receive it and I don’t need it anymore so I emailed the company for refund and returned the product. It has been more than **hrs of return ...

Jul 21, 2021 by PARTH PATEL

Refund not received from NoBroker (No Broker) ^Closed

I had booked Nobroker Packers and movers service for *th July, which they canceled and informed me just *day before. And I had paid ****/- amount in advance, of which they are yet to refund ****/- to me. Whenever I call their number, nobody pic...

Jul 20, 2021 by Samyak Nanda

Product Missing In This Package (Mamaearth) ^Closed

Mamaearth product missing in this package...plz refund my money plz help.....

Jul 20, 2021 by AbHiShEk SiNgH

DAMAGED PACKAGED RECEIVED (Nursery Live India) ^Closed

order id:NLV********** order date : may **, **** delivery date : jun **, **** the complaint was raised by my end on the same date. ie ** June. refund was initiate by them as per the chat on the portal but till date, I haven't received the r...

Jul 20, 2021 by AKASH GUPTA

Service not provided (Urban Company Ltd) ^Closed

There was a display problem with my TV. On first visit the technician diagnosed that the backlight strips are not working and needs to be replaced. So he replaced those strips after * days which was a very long wait and I was charged Rs. ****/-...

Jul 20, 2021 by Sonal S Yadav

Free 7 Days of Milk Not received as per offer (Supr Daily) ^Closed

There are * issues: * - As per the offer, I'm supposed to get FREE * days of Milk if I subscribe for * month. I placed the order for * month of Milk with coupon of * days free milk. However, SuprDaily is not ready to offer the * days of Free m...

Jul 20, 2021 by Javed K Aga

Delivered wrong damaged cell phone and charger (ShopMyMobile in Ghaziabad UP) ^Closed

On visiting their website saw their ad for Nefon Q** Ultra *G (Blue) *GB / ***GB, **MP Quad Camera, ****mAh, Lithium Ion Battery, *.**" with discount price of Rs*,***/-. Ordered same via online (only option available) on **th June, Order No.SH*...

Jul 20, 2021 by Jerald Mathew

Not delivering my package (Mamaearth) ^Closed

I ordered on *th of july but still my order hasn't been delivered. Two days before they asked me for ** hours and i said yes. But today when i called they were like give us more ** hours. They have been testing my patience since * week. My orde...

Jul 19, 2021 by Gurpreet kaur

My order is incomplete (Mamaearth) ^Closed

My order is incomplete. I pay online payment but only one product is coming and other two not...

Jul 19, 2021 by Akanksha sachan