ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Unfair Charges for messages autotriggered by Vodafone Vi SIM on roaming (Vi India) ^Open

In my Vi Postpaid bill for August ****, There are charges for ** International Messages and * National Message (amount is around *** INR + GST). The messages seems to be auto-triggered by Vi Sim upon entering into a roaming area/Network cha...

Sep 18, 2022 by Monika Tantia

Toothpaste (The viaty) ^Open

The product date is expire...

Sep 18, 2022 by Kapil dev

Product is not yet delivered (Ferns Petals) ^Open

I had ordered for two photo printed coffee mugs on *rd Sept(order nos. ******** & ********) with one day delivery i.e by **.**.****. But on **.**.**@*.**, I recieved mesage saying "delivery attempted'. This was idiotic update as i was at home ...

Sep 18, 2022 by Bheemappa Bandikeri

Refund of SD mount for modem surrendered (Hathway Chennai) ^Open

My hathway BB acct no ********** in the name of A R Ananthkrishnan, Chennai ****** closed and their modem was collected by them on */*/****. SD amount of Rs***/- not yet refunded. No response to my repeated requests.To date Please help me...

Sep 18, 2022 by A R Ananthakrishnan

Product not delivered and amount not refunded (Oneshopdeals com) ^Open

I placed the order on the *th of June **** . I have not recieved a return of funds as well as promised by the support staff (**********) only whatsapp. Im writing this complaint as on **th September **** and all i get from them is " we will do ...

Sep 18, 2022 by NDL

Fraudulent product delivery (Folksfab) ^Open

I have received a completely cheap quality, totally different, and damaged product from folksfab. Also the order was a combo of * suits but received only * suits. Their website link is this https://folksfab.com/shop/ Now they are unreachable ...

Sep 18, 2022 by Praneta Trivedi

Full package is not delivered (Winni Cake Online) ^Open

Order ID - ************, Cake delivered but Chocalates are not delivered.. Initially before order pickedup , I want to cancel as the price is too high and the delivery time was not meeting my expectations and they are not delivering the items w...

Sep 18, 2022 by Venkat Kumar

Received wrong item and swiggy denied to provide any compensation for loss (Swiggy) ^Open

Order id: #************ I ordered a large pizza - Classic cheesy tandoori paneer..from Captain Sam's restaurant but they sent me a medium one with different toppings - tandoori paneer was not there instead uncooked paneer was given and baby co...

Sep 18, 2022 by Aayush Thakur

Received Torn piece from an Instagram shopping site rci chikankari (rci chikankari ) ^Open

Sidhika Khanna owner of rci_chikankari gave me a piece which is torn and when I asked her to refund or send a fresh piece, she stopped replying to me. I am continuously messaging her since * days but she's not replying....

Sep 17, 2022 by Tejaswini SINGH

LOAN CLEAREDBUT NOT UPDATED IN CIBIL (Dhani app indiabull credit line app) ^Open

I have Cleared the Dues on **th August **** but it is not updated in my CIBIL, Please Update it...

Sep 17, 2022 by JAYAKUMAR ALLADI

Jeeves Complete Projection Fraud (Jeeves Consumer Services Private Limited) ^Open

I have purchased Complete TV Protection (* years) plan through above said company i.e Jeeves consumer services Private Limited which was exclusively for Acer LED Television purchased from Flipkart Platform I.e.. Above plan includes Warranty a...

Sep 16, 2022 by Emmanuel Toppo

Security deposit not refunded (Colive Orange) ^Open

I was staying in Colive Orange which is in AECS, Bangalore. I was asked to pay ***** as security deposit which is refundable. I vacated the property on **st August ****. But still I didn't get my deposit refund. I raised the complaint in Colive...

Sep 16, 2022 by Pari vallal

Dilivered parsal was worng when I chose the clothes and it dilivered but the is not matched that I w (Black brown this barand was dilivered I don t know what the brand I was chose ) ^Open

The dilivered parsal was not matched those clothes I was chossed and the dilivered parsal was not well so I can't wat this parsal because this not my original parsal so please help me ...

Sep 16, 2022 by Suraj dev

Wrong Food Delivered (Swiggy) ^Open

I ordered non-vegetarian items along with * gulab jamun with rabdi and I received all veg items. Its was someone else order. Swiggy delivery executive asked me to talk to customer care regarding the same as he can't do anything. After raising...

Sep 16, 2022 by ROHIT VISHWAKARMA

Flipkart scam (Flipkart) ^Open

Order a product in sale. After * days they cancelled the order saying its out of stock. I have lost many sale just because they said it will deliver today. ...

Sep 16, 2022 by Faisal Ahmed

Refund Didn t receive (Bewakoof Brands Private Limited) ^Open

Courier boy picked the return product ** days ago but still I didn't receive the refund amount although bewakoof didn't give response the mail totaly froud company ...

Sep 15, 2022 by Somanath jena

Sunmax techno online Fraud of Rs (Sunmax Techno) ^Open

I have ordered laptop by online from Sunmax techno (http://www.sunmaxtechno.com/contact-us/) dated *nd Aug'** and I haven't received the product yet and they are picking my calls and not even responding my whatsapp messages to refund my money b...

Sep 15, 2022 by Venkatesh Kumar

Unfair Cancellation False accusation and charging cancellation charges (Solai Traders) ^Open

I had placed an order for a few laptop/ computer accessories totalling ₹****/- on dealsplant.com app that is run by a Chennai based company by the name Solai Traders (Sai Raksha, No. A*-A, Sri Pandiyan Nagar, Mangadu, Chennai, Tamil Nadu ****...

Sep 15, 2022 by Rajeev iyengar

Received wrong return (Meesho) ^Open

I am clothing seller on meesho. I received wrong return instead of my saaree range Rs.**** i got another saree range Rs.***-*** apx which is not of my use. But they are not accepting my wrong return claim, I have given all necessary details ...

Sep 15, 2022 by Adesh Kumar Jaiswal

Byju s is not providing cancellation to my course (Byju ias) ^Open

I purchased Byju's IAS course on **-Apr-**** which they said was a *-year course but it was given validity till Dec-****. I purchased the course in EMI for ** months. Even the course content is not good & I'm facing a severe financial issue in ...

Sep 14, 2022 by Dhivya A

Refund not compete (Flipkart) ^Closed

i am order to realem c** but product not working condition I want to retun this product *time make a retun but no help ...

Jun 13, 2022 by chetan

Non delivery of the product (Sheikha Hijabs) ^Closed

I placed my order on April *th and haven't yet received the parcel..they have stopped replying to my messages and i cannot track my parcel...

Jun 12, 2022 by hasanudeen noori

Damaged sofa set (Flip Kart) ^Closed

we had ordered a sofa set on Flipkart but got torn leathered & damaged Sofa on **st May ****.On repeated requests to Flipkart for return or replace it ,they kept on extending the dates of technician visit to our home.Now they r telling that ref...

Jun 11, 2022 by sandeep kumar

Cancellation of the course (upgrad) ^Closed

The counsellor Varun had convinced me to take up the PGP course from IMT Ghaziabad on EMI. However, I made *****/- as my initial amount. Later, after *weeks of program I released that what upgrad is offering is an advanced course and which is n...

Jun 10, 2022 by Ms Sayed

Fraud call for free gifts (Mamaearth) ^Closed

Received a call this morning stating that I have won a prize for my shopping at MAMAEARTH site on ** th may. They gave me an option to choose amongst the * stated gifts. I was asked to deposit rs **** for being eligible to the free gift company...

Jun 10, 2022 by Anita Arora

Subscription plan foreclosed without notice (Nobroker) ^Closed

Dear Sir/ Madam, NoBroker has force closed my Relax plan subscription (Rs. ****.**) without any notice. The plan has a validity of ** days. I was only provided service for the first * weeks, after which my subscription was forcefully deacti...

Jun 10, 2022 by Sudhindra Kini G

Refund not given in bank account but forcibly sent to the amazon pay balance (Amazon in India ) ^Closed

I ORDERED A PRODUCT FROM AMAZON AT RS *** WHICH WAS CANCELLED BY THEM PROMISING THAT I WOULD GET A REFUND OF WHATEVER PRICE DIFFERENCE BECAUSE IT WAS LOST ON SHIPMENT AND PRODUCT WENT OUT OF STOCK AND NOW WHEN PRODUCT CAME BACK IN STOCK I ORDER...

Jun 10, 2022 by PRANJAL SHARMA

Return declined due to price tag lost after I handed to pickup agent (Myntra) ^Closed

Purchased a leather belt of UCB for *** rs from Myntra. Due to size issue, I ordered an exchange and everything was smooth. After * to * days I received the exchange product which was a Louis Philippe belt. I paid an additional **Rs to compensa...

Jun 09, 2022 by Vishnu Bhaskar

Package not delivered (Inkmesilly ) ^Closed

I ordered * phone cases from inkmesilly on **th march , till ill this day the package haven't been dispatched. I contacted their customer service number through message, there is no replay from the number they shown in website or from the numb...

Jun 08, 2022 by R.Gokul Das

Invalid account and no refund (Nobroker) ^Closed

I have downloaded NoBroker app and purchased a money back plan to get a rental apartment which costed me **** rs including taxes. After this NoBroker assigned me a manager "Chetan Bhusan" who will handle my request. He contacted me via NoBroker...

Jun 07, 2022 by Neeraj Sharma

Not delivered (Bluedart Express) ^Closed

I haven't got the item yet. Please deliver my item asap required for my college project. Sms received from bluedart: We will deliver your shipment#*********** today. Contactless Delivery no signature will be taken; Please support our courier...

Jun 07, 2022 by Sanjay Rawat

Harassment by Upgrad ZestMoney (upgrad) ^Closed

I had taken a course called MSc. Computer Science by LiverPool John Moores University through Upgrad. I was tricked into buying the course by the admission counsellor of Upgrad. He told me I will get a very high package after completing this co...

Jun 06, 2022 by Kushaagra Kudesia

Wrong and old used sharee delivered (Comfyqueen) ^Closed

I ordered a fish printed button short o neck tea shirt on *st June, ****. From comfyqueen website that I saw on Facebook. My order ID is CQ****. As there was cash on delivery option, i trusted the site. But I was so wrong! Today I got the deliv...

Jun 06, 2022 by Sirin Middya

Faulty Bed design (Urban Ladder) ^Closed

I ordered an upholstered bed from urban ladder in October, ****. The bed was delivered to me on time. However, the slats on the bed have repeatedly cracked by normal every day use. When I contacted Urabn ladder for this issue, they sent over tw...

Jun 06, 2022 by Ramnique Singh

Refund for Returned Product (Doc sneakers ) ^Closed

I ordered a product from Doc Sneakers Company. Due to fitting issue I contacted them for placing a request for return and refund the amount as per their return and refund policy. They accepted the request and have been shipped back to them. Aft...

Jun 04, 2022 by Amar Mohammed

Refund (Flipkart) ^Closed

name of the company -Infinix Zero *G product type -mobile phone paid amount -*****-/ order no- OD****************** transaction id S******** reg mobile no -********** reg e mail id.-Sarasabale****@gmail.com The consumer had ordered a mobile ph...

Jun 03, 2022 by Sagar Sabale

Refund not credited (Flipkart) ^Closed

I have purchased mobile.flipkat company provide me defective product and I have revise complain but query is not resolved ...

Jun 03, 2022 by gaurav tyagi

Defective product (Mama earth vitamin C foaming gel) ^Closed

I purchased the Vitamin C Face wash *** ML pump bottle from Amazon on *st May ****. * days before I opened the product to use and I found itching and eyes burning right after applying it on my face. The product gives dettol smell and eyes bur...

Jun 02, 2022 by amit moza

Delivery the wrong product (Amazon) ^Closed

order a newly launched digital smart watch from * diffrent id on ** /**/**** first no. is ********** and *nd is ********** but get the wrong item every time from both of ids =! and evewrong item too much waste of time and even they are not repl...

Jun 02, 2022 by Maha Singh

rupees refund not being initiated for over 20 days (Amazon India) ^Closed

Ordered a racing sim-cockpit from the seller named TechMaryada on Amazon.in. Because there was no COD available I had to pay using net banking. I paid the amount and decided to cancel the order as I changed my mind. Now amazon says seller will ...

Jun 01, 2022 by Nishikant