ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Item missing in box (Flipkart India Private Limited) ^Open

My ordered Tommy Hilfiger combo trolley bag (*. Large size and *. Medium size) but I received only one unit box in the medium size bags only, I don’t want refund amount but my large size bag delivery ...

Oct 26, 2023 by Mayur Sanandiya

They are not responding my concern (Revolt Hub Hyderabad) ^Open

I would like to inform you that your Revolt Hub Hyderabad people are not responding my call and my requests, they are not proving my geo-fence service as on date and also they don't do process my cancellation request for my earlier booking requ...

Oct 25, 2023 by Markandeyulu Thota

Fireboltt Didn t resolve my complaint since 4 months (Fire Boltt) ^Open

I've bought a watch worth Rs. **** from myntra on * Aug ****. After few weeks the watch wasn't working so raised an request for replacement on ** Feb ****. And I've got another watch from fireboltt. But after a month I'd to face same issue with...

Oct 25, 2023 by Abubakar Sayyad

Product not delivered and marked as delivered (Myntra) ^Open

The product was delivered on **th oct and the moment it was marked as delivered I had raised a complaint on Myntra. But the customer executive gave me dates starting from **st oct, **rd oct and now ** oct. On **rd Ronit Roy assured refund withi...

Oct 25, 2023 by Parul Shukla

Unfulfilled Order (Barbeque Nation ) ^Open

Hi, I want refund of my orderid *******. Barbeque Nation, Attapur, Hyderabad, Telangana. Most if my order was missing. I called the Delivery partner, he said it's Restaurant's mistake, and asked me to call Restaurant. No one is picking up t...

Oct 25, 2023 by Mohammad Asad Ahmed

They not give my money refund back (Forever Living Products) ^Open

My name is vahida khatoon belong to poor family a person name was Rajshri he do fraud with me forcely he do brainwashed with me and company did not accepted complaint against my upline Rajshri his even I not recieved my product company or money...

Oct 25, 2023 by Vahida khatun

Service not providing (Jeeves And Flipkart) ^Open

TV was not working so i raised a complaint and they are not responding properly and asking me to pack TV and asking me to to take responsibility until it reaches to service center. ...

Oct 25, 2023 by Boiana Raja Ramesh

Fraud Transaction Happened Due to Customer Service Negligence (Flipkart) ^Open

Hello, I bought shoes in Flipkart on **th Sept-**, and got the order on **th Sept-**. Due to discomfort I have raised a return request on the same day. They mentioned that the order will be picked up by *th Oct-**, but it has not been pick...

Oct 25, 2023 by Gattipally Ragadeep

Not processing refund for damaged and poor quality product (Royaloak Furniture Bangalore) ^Open

We purchase coffee table from Royaloak Furniture Koramangala on **th Oct, **** Product delivered was defective, with multiple dents, scratches, broken channel, etc. Upon raising the complaint, they promised to deliver replacement within * days...

Oct 24, 2023 by Devashish Datt Mamgain

Advance Advertising Ad Expert Services for 3 Months service given me by misleading advertisements (Flipkart) ^Open

Rahul Khatnani Ads Expert PLA team of Flipkart Marketplace sold me AdExpert Plus Package * Months Program on * oct **** .Till date no invoice provided and hide main things of plan that is extra payment of Rs ****-unlimited must be transfer to ...

Oct 24, 2023 by Naveen jain

Goods not received (Theartvillee) ^Open

I have wanted to get my friends some stuff from their Instagram store. So, I placed an order for * items and was asked to pay immediately because the store had so many orders. And I obliged. I paid ****Rs to them on **/**/****. I have been regu...

Oct 24, 2023 by Nandish Rajendrakumar Patel

Package not Delivered Refund Amount Pending (Little Lover Corner) ^Open

The first order was placed on December *st and the Second order was made on December *th. Since then, I have received only one part of my order. On asking, I am always told that it will be delivered next week. This has been going on since Decem...

Oct 24, 2023 by Ankit Prashar

Refund not given when cancelled the order instead sent a defunt product (APC) ^Open

Fake product shipped using Shiprocket and then removed my entire credentials in the vle ecommerce website so that I cant have any proof points. Only evidence I have is email claiming my order is cancelled. ...

Oct 24, 2023 by anush karthikeyan

Need withdrawal of my money (Binomo com trading app ) ^Open

Binomo trading online app ....

Oct 24, 2023 by Priyanka

Fridge compressor under guarantee not replaced (Hitachi) ^Open

I had lodged a complaint for my Hitachi Fridge vide complaint no. ********** on **th. In response a technician visited on **th and conveyed that the compressor was at fault and required to be replaced. As the same was under guarantee, he convey...

Oct 23, 2023 by Pawan K Gupta

McDonalds could not fulfil my order Swiggy Support claimed my order will be cancelled and 100 refund (Swiggy) ^Open

I ordered through Swiggy App from McDonalds, Sector **, Chandigarh. After ** minutes order was not prepared, I called the delivery executive, and he said restaurant does not have materials to prepare the order. I immediately called Swiggy Suppo...

Oct 23, 2023 by Agam Punchhi

Did not receive earpods (Mivi Duopods) ^Open

I had purchased Duopods k* from mivis website on ** June, after a few days right sides pod stopped charging so I raised a warranty claim on * September , Mivi Support - Ticket has been raised with number #*******, on September * I got email New...

Oct 23, 2023 by Rohit Babar

Laptop Exchange Offer of Flipkart is scam (Flipkart) ^Open

I recently placed an order for a Wings Nuvobook laptop on Flipkart, taking advantage of their enticing exchange offer, which allowed me to trade in my old laptop for a discount based on its specifications. According to the initial offer, I was ...

Oct 22, 2023 by Adarsha Shrivastava

Amazon Return Pickup Late Termite in Package (Amazon India) ^Open

I ordered(Order #***-*******-*******) the Airfryer (AGORA Elite Air Fryer) in Amazon on **th Aug**. I received on **th Aug **. My family received the product and box was damaged. I opened the product on **th Aug**, When I opened the box I notic...

Oct 22, 2023 by kumaraguru v

SCAM and Fraud (Ricaria Support Services Private Limited) ^Open

I am writing to express my disappointment with my recent purchase of the "Mars by GHC Hairfall Complete Starter" and the "Minoxidil *% *** ml" along with the "Biotin *** tablets" from your company. The order I received contained only ** ml of M...

Oct 22, 2023 by THOUFEEQ UMAR

Return refund (iBISfab website ) ^Closed

I ordered a pure linen saree but they sent cheap quality silk saree so I'm requesting return..they are not responding......

May 04, 2023 by Subhashini M

Withdrawal not credited from last 24 days (Parimatch india) ^Closed

This is to bring to the notice that Parimatch has not given my withdrawals of ***** INR dated **/**/**** and mentioned in my Account as successful, on a conversation with them they are only giving false assurance about it that it will be done i...

May 03, 2023 by Siddharth Jain

LED Android TV (Candes Technology Private Limited ) ^Closed

दिनाक **/**/**** को टीवी रिप्लेस हो कर आ गई तो उसे चेक किया तो ओ चालू नही हो रही थी फिर उसके वीडियो और फ...

May 03, 2023 by Vijay BHASAL

Cancalation of trail pack n refund (Byjus) ^Closed

Hi My name is Avni Chaudhari ,I took byjus ** days trail pack for my daughter on **th March **** and mailed byjus for cancelation on **th March **** but and called customer care for last * month for refund but no proper response.. I wanted to r...

May 02, 2023 by Avni Chaudhari

Refund not initiated (Myflowerapp) ^Closed

I ordered flowers from this site and they didn't update for my order for a week. They cancelled my order by saying they don't have services currently in that area which was not mentioned when I ordered. They gave me a voucher code of my money s...

May 01, 2023 by Gurleen Kaur

Refund not done (Myflowerapp) ^Closed

I ordered two cakes to be delivered on the same day on **th April ****. They called later that day and said it couldn't be done because of certain circumstances. So I asked for a refund to my bank account and they said ok. It has been ** days a...

May 01, 2023 by Vishnu K

Return exchange was shown on website but its a fruad (Diya jewellery ) ^Closed

I have ordered a piece of jewelry, they showed return is available but after receiving the product it is a fake not even worth ** rupees, but i payed ****, i contacted seller to his number, he didn't answer then I sent a message to him saying t...

Apr 28, 2023 by dharani

Bharat pe account got blocked (Bharat pe) ^Closed

I am not able to receive payment on my QR code nor I am able to withdraw the amount which has already been collected by me the message shown is "Withdrawal on your account have been blocked temporarily". Please ensure that you release the am...

Apr 26, 2023 by NAVANDAR AGENCIES

Practice class not working (PLANET SPARK) ^Closed

*. I have made my payment on **th of April and requested for Class on **th and **th April, It didn't happen, on calling Nidhi Repeatedly, Class started on **th April *. Out of my * hours class, the trainer took only * Hr ** min of class, * st ...

Apr 24, 2023 by Rajendra Prasad

Item missing (Zomato Pizza Hut) ^Closed

I ordered * items from zomato but only * items came to me and the pizza which was there was very bad and its rate was very high All my money was wasted when food item was required then food not available Subha calling and saying now will deliv...

Apr 23, 2023 by Rajat

Broken product received with missing parts (Flipkart) ^Closed

I bought a Zigma *** ml anti dust ** inch fan from Flipkart. Received broken blades, no nut Bolt for wall hangings, no smaller parts to attach the head gear with the motor. Replacement window closed without noticing. No refund of money. ...

Apr 22, 2023 by Debashri Banerjee

Defective Bike sold by Hero Electric Pvt Ltd and not helping with refund (Hero Electric Vehicles Private Limited) ^Closed

I would like to log a complaint against Hero Electric Vehicles Pvt Ltd as they have sold a manufacturing defective vehicle to me. I have been facing the vehicle stopping issue since *st day from the date of purchase. I have reported the issue t...

Apr 21, 2023 by Kishore Kumar Kasi

Refund not received even after cancelling within the stipulated period (Byjus) ^Closed

I was contacted by a Byju's sales representative for the UPSC exam preparation course. This was on March *, ****. The person sat with me in a *-hour video call and convinced me why Byju's was a good option for preparing for UPSC. I paid **,*** ...

Apr 20, 2023 by Gayathry Rajeev

Refund is not happening (Woodland) ^Closed

I bought shoes through the official website of Woodland on March *, ****, and returned them on March **, ****, and until now I did not get the refund even after several attempts to communicate through mail and phone, but the problem was that I ...

Apr 18, 2023 by Zen Sbeah

Issues not resolved even after service completed (Nobroker) ^Closed

I have booked an ac service on NoBroker and after servicing also the issue is not solved and after trying to contact them from **days they are just saying I will get a call back from escalation team within **hrs but since **days i didn’t rece...

Apr 18, 2023 by Vishaanth Agarwal

Amazon Refund needed for undelivered package (Amazon) ^Closed

I ordered Prestige PIC **.*+ ****-Watt induction cooktop black worth Rs **** from Amazon as part of order id : ***-*******-*******. I have not received the product but Amazon claims it is delivered. They say delivery boy has handed over to some...

Apr 18, 2023 by Shalini K

Flight ticket booking fraud (Smartbuy) ^Closed

I booked the international flight ticket from BLR to DPS at **:**, **th Feb **** IST. I selected cleartrip as my ticket partner. After payment of ***** INR, it didn't succeed and went to Pending status. I connected to the Smartbuy and they ...

Apr 16, 2023 by Vadaria Janak Ratilal

Cancelled product is getting delievered and the product which have asked for replacement that is can (Flipkart) ^Closed

I have ordered some candles which were delivered to me broken and damaged out of ** * we're in miserable conditions and the product was so called in no return policy which is itself a big nonsense and then I have tried multiple ways to get in t...

Apr 15, 2023 by Nashra Siddiqui

By mistake order refund my money (Meesho aap ) ^Closed

Sub Order ID ************_* Refund my money...

Apr 13, 2023 by Amrita rana

Bad customer service and Agents (Netplus Broadband) ^Closed

I have been using Netplus from last one year. Several times the internet stopped working, and to solve the issue, i have to call agents several times. Three times my customer id is blocked because of these agents who take money and do not recha...

Apr 13, 2023 by MANINDERPAL SINGH