ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Wrong product delivered (Willora) ^Open

I had ordered a combination of * cotton kurtas as per shown in the picture attached. My order no was WLR************ and I received it on **-**-****. Instead of that item, I have received different design and poor quality of the product. Now I ...

Apr 14, 2019 by Soujanya

Transaction successful but company not approved my payment (Dealmyntra.in) ^Open

**th april ko mein dealmyntra.in website se ek mobile phone book kiya tha. Jiska price ***** rupees hai. Uska payment gateway upi payment tha. Jab barcode scan karke paisa bheja transcation successful likha lekin uska website pe unpaid show hua...

Apr 14, 2019 by Swarup Suvam Panda

Package not delivered (Dealmyntra.in) ^Open

I have purchased Redmi Note * Pro * GB RAM on *-*-****. But still not received and the customer care number also not working. My order ID is *****. How to cancel the order and how to get a refund. Kindly please resolve my problem....

Apr 14, 2019 by Parimala R

Wrong and damaged product delivered (Pepperfry.com) ^Open

I had bought * single beds with storage from Pepperfry for my kids. The order number was *********. This order got delivered on **th March. While one of the units was okay and was assembled the second unit had * wrong / damaged planks delivered...

Apr 14, 2019 by Amit Jain

Set-top box not working (Independent Tv) ^Open

My customer ID is **********. My Set up box is not functioning. I have lodged the complaints many times at their customer care *********** since *.*.**, i.e.on *.*.** at **:**, **.**.** at **:**,**.**.** at **.**, **.**.** at **:**, **.**.** at...

Apr 14, 2019 by Mahavir Kumar Jain

Wrong item delivered (Indianpaisley.com) ^Open

Order no is ************* was done on ** Feb **. The wrong item was delivered. Despite repeated correspondence undertaken no response has been received for the return of item and money refund....

Apr 14, 2019 by Parul singh

No return pick up is scheduled (Pichmart.com) ^Open

I ordered a gown before ordering confirmed for the return. They said * days easy return is available. But now they are not responding and have added my number to the blocklist.Their number is always switched off and never reachable....

Apr 14, 2019 by Mayuri Pandit

Mobile not delivered (Dealmyntra) ^Open

This is a website that is selling phones etc. They have put Redmi Note* Pro on sale and I tried ordering on **th Apr ****. After providing basic information I was asked to pay *****. I made a payment of ***** through BHIM application to purchas...

Apr 14, 2019 by Ankush gupta

Regarding returning and refunding of product (Ethnikmall) ^Open

I have purchased a product from ethnicmall with online payment. The product was of worst quality and has no resemblance with the displayed picture other than colour. The received product is not at all worthy for the amount I paid. I tried a lo...

Apr 14, 2019 by Divya Pooja

Fraud done by the company (Dealmyntra.in) ^Open

Dealmyntra.in website is fraud phone no. and mail id also. I had ordered Redmi Note * Pro ** GB mobile, order id : #*****] (April **, ****) on, [protected] Dealmyntra.in. I did payment through UPI P**********************. The amount ***** got d...

Apr 14, 2019 by Sunita

Doesn't refund money (Mobiclues.com) ^Open

I ordered a product from this website on ** March ****. After some days I received a message that "Your order from Mobiclues has been cancelled and you've been refunded Rs. ***.** by Mobiclues for Order #****". Your order has been cancelled. B...

Apr 13, 2019 by Abhash Mittal

Proper services not provided (Flipkart) ^Open

Flipkart offers Flipkart Pay Later service to their selected customers. I've been one of them. So I had been using FPL for my shopping from Flipkart and at the end of the month, I pay the bills. Due to the excessive number of returns, Flipkart...

Apr 13, 2019 by Shweta Pandey

Fake advertisement done (Amazon shop5) ^Open

Due to a fake advertisement for a sale, I paid money in a hurry but there was no such confirmation message on my contact number and email also. ...

Apr 13, 2019 by Upakar

Refund not received (Mobiclues) ^Open

Order No #**** I ordered Real me * Pro (**GB *GB) mobile. Still, my order not delivered. Kindly help me in getting my refund amount of Rs. ****. I contact Mobiclues many times but not get a proper response from them. ...

Apr 13, 2019 by Mahesh G

Package not delivered (Dealmyntra.in) ^Open

I have purchased Samsung galaxy M** mobile on dealmyntra.in on *th April **** payment by google pay order number *****. But till date, I have not received the shipment and customer care also not responding. Two mobile number of dealmyntra fraud...

Apr 13, 2019 by Devilal Jain

Fake commitment done (Just Dial Ltd) ^Open

I called at just dial customer care and they said that we will send agent at your home place which explains you everything. It was also told by customer care that due to closing time we are offering great discounts as only **** you will be gett...

Apr 13, 2019 by Apoorva shukla

Package not delivered (Dealmyntra.in) ^Open

I ordered Redmi Note* pro * GB *** ram on * April. I did not get it so far. They sent messages for * days stating that it is in the state hub....

Apr 13, 2019 by Mathews k. George

Online fraud done (Olx Seller ) ^Open

I bought a mobile from Olx from Sahil Kumar. I paid him **** advance by paytm in **********. Then the courier service asks for security money Rs. ****. I paytm it at **********. He forces me to give it on * separate bills again **** and ****. T...

Apr 13, 2019 by Bijaita Bhattacharya

Package not delivered (Dealmyntra.in) ^Open

I ordered Redmi Note* pro on * April. My order no is *****. But till now I didn't get my product....

Apr 13, 2019 by Mathews k. George

Fake website delivering fake products (Deal2k19) ^Open

I have ordered the beats pill *.* Bluetooth speaker and a Bose sound sport free Bluetooth headset. Instead, they delivered me a low-quality fake Bluetooth speaker. Please help me....

Apr 13, 2019 by Vignesh.R