E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Replacement Return denied for faulty laptop (Dell) Open
I purchased a Inspiron ** **** i* ****p **gb/*Tb laptop from Dell exclusive store E-mall Kolkata. The next day I found it has some issues. When I use it keeping on my lap or use while lying, even slight pressure in bottom cover underneath track...
Jan 09, 2024 by Triasis Ghosh
Received wrong Product and they are scammers (Trishumba) Open
I have ordered a Alia cut kurta from Trishumba which is *** rs where I received a **rs cheap cloth and the website don't have customer care number. There are so many cases on them exactly like this. Please solve this ASAP. ...
Jan 08, 2024 by Pavan Samsani
Return not initiate (Amazon.in) Open
I had ordered zebronics *TB SSD from amazon which we got defective and not support in our laptop due to which i wanted to return it and amazon is not doing return Order date **-Dec-**** Order # ***-*******-******* amount Rs. *,***.**...
Jan 08, 2024 by RAJESH KUMAR
Items not received (Perfumery india) Open
On ** november **** I had ordered two bottles of perfume from Perfumery. Till date these items have not arrived. I have followed up on email, whatsapp several times....
Jan 07, 2024 by Surabhi Singh
Refund not received (Ajio) Open
I ordered a red salwar suit worth of **** rupees. I didn't like the fabric so I made a request in app for return. I got a message also that pick is scheduled on this date but then I saw * times pick up failure message where the pick up could no...
Jan 07, 2024 by Nutan Bharti
Not refunding me money (Quikr) Open
Quicker company had taken Money starting Rs **** Rs for job...later on they took money multiple times around ***** Rs total they had taken from me and yet haven't return it...
Jan 07, 2024 by Somya goel
My order had missing item (Swiggy instamart) Open
Swiggy cheated me on pretext of a freebie which it popped as a reward to me and the same then temped me to place an instamart order. So the order was delivered but there was no freebie in the same and when I reached out to customer support they...
Jan 07, 2024 by Tej Pal Sharma
Wrong product Delivered (Myntra) Open
We ordered Braun Make " Silk Expert Pro * PL**** IPL( white)" on **/**/** having value of INR ***** . Package got delivered to us on **/**/** with invoice number"*****CO*********" bearing value of INR **,*** and order ID ******* **************...
Jan 06, 2024 by Daljinder Saini
NETWORK ISSUE (Vodafone) Open
I HAVE BEEN COMPLANING ABOUT NETWORK ISSUE SINCE LAST ONE YEAR BUT THEY ARE NOT SOLVING MY ISSUE AND SENDING ME BILLS FOR WHICH THEY ARE PROVIDING ME PROPER SERVICES....
Jan 05, 2024 by Sanjay K Khiani
Order not delivered (Renee Cosmetics ) Open
Order id: ********** AWB NO: *************** I have placed an prepaid order on November **, ****. It's been more than a month still I didn't get my order. Initially the delivery person keep on updating the wrong reason that customer is not ...
Jan 05, 2024 by Swathy
Items missing in the package (Swiggy) Open
The quantity delivered was comparatively less than the order placed (I ordered * packs of * Tandoori Roti but received * pack) and on placing a query with customer support we got lame resolutions, the first one asked us to wait for ** hrs to re...
Jan 04, 2024 by Syed Ali Hasan Moosavi
Money not refunded (Redrail) Open
Actually I booked * tickets from Hyderabad kachiguda to Kadapa junction on dec ** **** to travel on the date of dec ** **** , I saw that the app assured that the tickets will be confirmed with the chance of **% . And when the travelling day ca...
Jan 04, 2024 by Kandula Srikanth reddy
Faulty Washing Machine (Whirlpool India) Open
Hi Team, I purchased a Whirlpool fully automatic washing machine on **th Oct ****. Below are the model details: WHIRLPOOL WM *** BLOOM WASH PRO INV H** GRAPHITE (** kg) (invoice attached) Demo date/Installation: *st Nov Since then the mac...
Jan 03, 2024 by Meenu Dahiya
After Payment Insurance Policy Not Issued (Cholamandala Ms General Insurance) Open
I have paid Rs :- *****/- on date :- ** december **** & Submitted documents which they asked But Nothing happened.& then they asked that you are late & you will be submit again with fresh application & car photos I have renew my policy sinc...
Jan 03, 2024 by vijaykumar jagjivanbhai jogiya
Received wrong product (Appario Retail Private Limited Amazon seller ) Open
I have ordered a Refurbished samsung galaxy s**fe from Amazon sold by seller named APPARIO on ** dec ****. I was also shocked that it was shipped by third party named blue dart. I received the package on *st jan ****.When i open the package i w...
Jan 03, 2024 by Nitin Sharma
Student not registered and product not delivered (Byjus) Open
I paid Rs***** as down payment and Rs ***** as emi for my * kids but received package only for one kid. The salesperson and counsellor not responding to my calls and messages. When I inquired in customer care, they told only one kid was punched...
Jan 02, 2024 by Hema
Continued Disruption of Internet Services and Misrepresentation of Complaint Closure Dates Hathaway (Hathway boardband Chennai) Open
I am compelled to bring to your attention the egregious actions and fraudulent practices I have experienced with Hathway, a service provider I trusted for reliable internet connectivity. Despite repeated attempts to resolve the persisting is...
Jan 02, 2024 by RANJITH SURAM
Shoes got tear in middle of my journey (Puma Sports India Private Limited) Open
Recently I went for a trip to Katra. I carried my PUMA shoes for the trip. In middle of the trip on very first day after a walk of *-* kms I found my left shoe tear. Then I came back to my home town Delhi and file a complaint on *th Oct’** bu...
Jan 01, 2024 by Aniket Sharma
Order not delivered company is refusing to reimburse and lying to my face (Swiggy) Open
On **-Dec-****, I ordered food through Swiggy from a local restaurant. Once the order was picked up from the restaurant it was immediately marked as delivered in the application, even though I did not receive it. I was confused and called t...
Jan 01, 2024 by Anoop Beven Dcunha
NoBroker Packers Movers damaged broke lost my stuff (NoBroker com) Open
I had booked a packers & movers service from NoBroker.in app. They damaged a lot of my stuff. When I sent them an email with the pictures, they are not replying to me now. The following is my initial email to them: I'm complaining about my ...
Jan 01, 2024 by Aashit Sable
Not refund money (Myflowerapp com) Closed
I order the gift from my flower app on ** July . Order was not deliver. Then I contacted them. So on message they said we can only initiate refund in their wallet. After long argument. They initiated the refund into my original mode of payment...
Jul 30, 2023 by Poonam
Hi sir completed different colour and product (Meesho App) Closed
Address Raut nagar Ambad Maharashtra,****** mo ********** Product saree hi sir ji sarre hamne order ki thi vo nhi mili or ab meesho vale hamari return request cancel kr rahe hai please help me...
Jul 30, 2023 by Sangita Ankush Gaikwad
Package not delivered (Shadesinc ) Closed
Placed an order on *st July. Was told no COD available. Paid immediately and confirmed the order. Was told will receive the order in *-** days. No response post that. Please help to either get the product delivered or a complete refund....
Jul 28, 2023 by Kruthika
Not replying back to cancel an order i placed by mistake (Nurserylive com ) Closed
I have made an online purchase on nurserylive on **th July by mistake and I wanted to cancel it. I've tried reaching the customer care service to cancel the order, but they are not responding to my emails. they have no emergency customer care n...
Jul 27, 2023 by tracy rigley
Refunding of the Amount (Intellipaat ) Closed
I enrolled myself in one of the programs offered by Intellipaat. A person contacted me on behalf of Intellipaat's finance team and provided me with the loan from Cred Fair. I started paying the EMI and paid five EMIs of Rs ****.Due to unforesee...
Jul 27, 2023 by HAMZA KHAN
.H(G ** A*> **** K poco m* mobile credit card *G *M!* ?/> %> ?*> .B*M/ *A* ****.** *H K ? .AG ** A*> **** K * ** !?*@** * &?/> />d *>. K , .H(G .K,>* @ (,IM*? @ $K .H(G *>/> ? .K,>* >*B (*@ *K **> *H, .AG *>...
Jul 26, 2023 by Sandeep Kumar semre
Money fraud (Aga malo) Closed
I was add a amount and some time application working normally I was not withdrawal any amount and my total amount is ****** ( one lakh seventy five thousand) Please return my money this company ...
Jul 26, 2023 by Aftab ansari
Products not delivered refund not credited while asking for refund account blocked (Shopsy) Closed
I ordered huge quantity of the products from shopsy they mentioned like minimum quantity * or ** like that so I ordered * procuts *is quantity of ** and * one is quantity of ** and * one is quantity of * and * one is quantity of * and * is quan...
Jul 26, 2023 by Tulasi yelesetty
Money not credited (Dafasports ) Closed
I made * deposits on Dafabet of INR ****** and INR ***** Each on their bank details provided. But due to technical error from their side of getting timed out again and again I was not able to create a deposit slip. I have raised this with them ...
Jul 26, 2023 by Sawan Kadyan
Refund not paid (Dogzkart) Closed
Placed prepaid order on Dogzkart portal on July *nd. Got order confirmation #**** and tracking ID of DTDC on *rd. Tracking ID did not display any details for shipment. On *th and *th reached out to their customer support on whatsup and asked wh...
Jul 21, 2023 by Prabha Parameswaran
Samsung the frame 55 scratched tv deliver and 9 month old manufacturing (Samsung) Closed
Sir, I have purchased samsung the frame **” tv on **-**-**** from samsung smart plaza kantinagar delhi.They have delivered me a scratched TV. And now they are holding back from returning it. I have also sent mail to the company, but t...
Jul 21, 2023 by Rashmi kant
Package not delivered (Kerry Indev Express Surface ) Closed
Tracking Id- ********** I have placed the order on *th july & the delivery date was **th july and its been ** days now my order haven't got delivered yet. Since **th July the order tracking shows reached destination but it still not getting d...
Jul 21, 2023 by Pragati Mahanta
Order Not Received for over a week (HYPD IN) Closed
There is no response on follow up nor does it show that the items are even shipped and it was supposed to get delivered on **th July, Monday. ...
Jul 18, 2023 by Saral Saraf
Package not delivered (The Love Co ) Closed
Order ID : #TLC#********** AWB No. : ********** Tracking ID: ********** I've placed the order on *th July and the expected delivery date was **th July and now its been ** days and still my order haven't got delivered yet. Since **th July ...
Jul 17, 2023 by Pragati Mahanta
Not giving a refund after return (Shoppers Stop) Closed
I ordered a pair of shoes from shoppers top but I wanted to return them. so I place a return request and the next day the delivery agent picks up the product and after ** they email me saying they received a coke bottle in the box. order id- *...
Jul 16, 2023 by Harddik Gupta
Product arrived partially (Sv Steel Corporation ) Closed
I have ordered ***** kgs of Kamachi Steel from SV steels Corporation Erode .And paid the full amount as per quotation since they promised to deliver the entire product the next day itself. But after delaying for one weak they have sent only ...
Jul 15, 2023 by Sreeram C
I will lose my money in credit card (Easebuzx) Closed
Easebuzz...
Jul 15, 2023 by Komurelli chandrashekar
International Shipment Lost In Transit (Shypmax) Closed
I Booked One Shipment From This Company on Dated ** June **** For USA But After Pick Up No Tracking Updated Since ** June **** I Filled Lots of Email Complains To This Company Every Time They Try To Avoid My Complain And Still Their Is No Track...
Jul 15, 2023 by Ankit Sharma
Damaged product received (Nnnow (arvind Internet)) Closed
I ordered a rare beauty highlighter from Sephora through NNNOW for **** n received a damaged product .I have been trying to contact them since then through phone n mail continuously but everyday they ask me to wait for ** hours but neither I re...
Jul 11, 2023 by Shivani dutta
Refund not credited by cashify (Cashify) Closed
Dear sir, I have purchased a refubrished mobile from cashify on June **th **** due to some reason I have returned it they promised me a refund of **** Rs to my source account but still not providing telling some reasons waited so long. Kindly ...
Jul 10, 2023 by Ravula Vamsi Krishna
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's