ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

No replacement for the damaged product (Nykaa ) ^Open

I placed an order of * items on *th Oct and it got delivered to me on *th Oct. But one of the items was damaged/not sealed; I placed a replacement order on the same date *th Oct. But till now, I have not received any resolution for my complaint...

Oct 24, 2023 by Nishitha

Advance Advertising Ad Expert Services for 3 Months service given me by misleading advertisements (Flipkart) ^Open

Rahul Khatnani Ads Expert PLA team of Flipkart Marketplace sold me AdExpert Plus Package * Months Program on * oct **** .Till date no invoice provided and hide main things of plan that is extra payment of Rs ****-unlimited must be transfer to ...

Oct 24, 2023 by Naveen jain

Goods not received (Theartvillee) ^Open

I have wanted to get my friends some stuff from their Instagram store. So, I placed an order for * items and was asked to pay immediately because the store had so many orders. And I obliged. I paid ****Rs to them on **/**/****. I have been regu...

Oct 24, 2023 by Nandish Rajendrakumar Patel

Package not Delivered Refund Amount Pending (Little Lover Corner) ^Open

The first order was placed on December *st and the Second order was made on December *th. Since then, I have received only one part of my order. On asking, I am always told that it will be delivered next week. This has been going on since Decem...

Oct 24, 2023 by Ankit Prashar

Refund not given when cancelled the order instead sent a defunt product (APC) ^Open

Fake product shipped using Shiprocket and then removed my entire credentials in the vle ecommerce website so that I cant have any proof points. Only evidence I have is email claiming my order is cancelled. ...

Oct 24, 2023 by anush karthikeyan

Need withdrawal of my money (Binomo com trading app ) ^Open

Binomo trading online app ....

Oct 24, 2023 by Priyanka

Fridge compressor under guarantee not replaced (Hitachi) ^Open

I had lodged a complaint for my Hitachi Fridge vide complaint no. ********** on **th. In response a technician visited on **th and conveyed that the compressor was at fault and required to be replaced. As the same was under guarantee, he convey...

Oct 23, 2023 by Pawan K Gupta

McDonalds could not fulfil my order Swiggy Support claimed my order will be cancelled and 100 refund (Swiggy) ^Open

I ordered through Swiggy App from McDonalds, Sector **, Chandigarh. After ** minutes order was not prepared, I called the delivery executive, and he said restaurant does not have materials to prepare the order. I immediately called Swiggy Suppo...

Oct 23, 2023 by Agam Punchhi

Did not receive earpods (Mivi Duopods) ^Open

I had purchased Duopods k* from mivis website on ** June, after a few days right sides pod stopped charging so I raised a warranty claim on * September , Mivi Support - Ticket has been raised with number #*******, on September * I got email New...

Oct 23, 2023 by Rohit Babar

Laptop Exchange Offer of Flipkart is scam (Flipkart) ^Open

I recently placed an order for a Wings Nuvobook laptop on Flipkart, taking advantage of their enticing exchange offer, which allowed me to trade in my old laptop for a discount based on its specifications. According to the initial offer, I was ...

Oct 22, 2023 by Adarsha Shrivastava

Amazon Return Pickup Late Termite in Package (Amazon India) ^Open

I ordered(Order #***-*******-*******) the Airfryer (AGORA Elite Air Fryer) in Amazon on **th Aug**. I received on **th Aug **. My family received the product and box was damaged. I opened the product on **th Aug**, When I opened the box I notic...

Oct 22, 2023 by kumaraguru v

SCAM and Fraud (Ricaria Support Services Private Limited) ^Open

I am writing to express my disappointment with my recent purchase of the "Mars by GHC Hairfall Complete Starter" and the "Minoxidil *% *** ml" along with the "Biotin *** tablets" from your company. The order I received contained only ** ml of M...

Oct 22, 2023 by THOUFEEQ UMAR

My Product in waranty but company denied to provide replacement and said silly reason (Boat life style) ^Open

Respected sir/madam, I purchased boat wave beat smart watch on **-**-**** and the warranty period of the smart watch is * year and now in warranty. Said smart watch was not working for last one week so i file a warranty claim. Immediately they ...

Oct 22, 2023 by Logesh

Product service i am not getting and its getting ruined day by day (Xiaomi Mi ) ^Open

I have puchased mi robot vacuum mop * pro from amazon * months back and product is till in warranty and within * months its started giving problem and Xiaomi mi help and service center not solving my problem but they are creating new problem an...

Oct 22, 2023 by vivek tiwary

Flipkart not giving refund (Flipkart) ^Open

Dear Voxya, I ordered a pair of forever ** women grey jeans under order ID OD******************. I returned mentioned product because of size and fitting issues on **th October. But Flipkart pickup guy taken my product and then my pickup is re...

Oct 21, 2023 by SHIVANI VALECHA

Order not delivered (Woodenstreet.com) ^Open

My complete order is not yet delivered. Everytime false promise is done by customer care executive. Infeted product sent to me which is all eaten by termites. Moreover company is putting up fake customer reviews on their website....

Oct 21, 2023 by Kaustubh Mehta

Unacceptable behaviour by Haldiram outlet employee (Haldiram) ^Open

I went to Haldiram’s sector ** branch to have dinner with my family. An employee by the name of Rinku Gupta behaved rudely to me when I asked the status of my order, that too after waiting for ** minutes. I ordered on *:**pm and receive...

Oct 21, 2023 by Piyush kapoor

My Courier Not Received me allmost 2 Months my original Certificate (Professional Courier) ^Open

My courier not received me ...

Oct 21, 2023 by Vekariya Chandresh

Wrong product received (Myntra) ^Open

Received a hair serum instead of Timex watch which i ordered from Myntra and they refused to return or exchange the product and I have send proof of wrong product delivered ...

Oct 21, 2023 by Himanshu verma

Money deducted but order not received (Stayclassy.in) ^Open

Order #******* was placed on October **, **** and is currently Pending payment. UPI transaction ID: ************ ...

Oct 21, 2023 by Akash S Bharadwaj

Didn t get refund from oda (Oda classes) ^Closed

I have admitted my son in oda class after their demo course, though i am confident in joining him for the master course the teachers convinced me continously. They said u try for a week if he is not comfortable then you can get refund. Then i s...

May 16, 2023 by Maheswari T

Refund not processed (Vle Bazaar) ^Closed

Order ID: #******* I Ordered A Bluetooth Headset. And Recvied A Defective One. So, I Placed A Return Order. Order Was Successfully Returned To Vlebazaar. * Months Back. But Still, I Don't See Any Refund From Vlebazaar. All They Say Is ...

May 15, 2023 by GIRISH P

Refund not yet received from No brokers (Nobroker) ^Closed

In the month of Apr I had raised one complaint(complaint id is ******), on this id nobroker has mentioned comment as refund has been credited and the now that complaint is closed. However still now I did not received my refund back. How nobroke...

May 15, 2023 by Ganesh Dhuri

Refund not given for money back plan (NO BROKER COM) ^Closed

I have enrolled for money back plan on Jan** ,**** for my property listing in their site to rented out my property In mouliwakkam.after **th day on March **,I got call from no broker customer care stating they are not servicing that area..then ...

May 15, 2023 by K.RATHNA PRABHA

VLCC not refunding the money (VLCC Health care Vatika City Centre Sector 49 Gurgaon) ^Closed

This is regarding a fundamental refund issue I am facing as a customer with VLCC. I had come for a free consultation session on **th Feb **** at VLCC Vatika city market, Gurgaon sector ** at around * pm. During the appointment, my requirement w...

May 14, 2023 by Sidharth B

Refund not given and not responding for calls or emails (FAVOBLISS) ^Closed

I ordered a portable BlueStar AC for RS : *****/-. And for * week I have not received any update from them. So next week I send an email to them and after *-* days they gave the reply that they can't deliver the item because their dealers are f...

May 12, 2023 by Renjith TR

Service not provided Refund not issued (Nobroker) ^Closed

I have paid for commercial money back plan for tenant search for about Rs. **** on **th April ****, they have denied the service after the payment which they mentioned that they can provide the service before the payment. I have been following ...

May 12, 2023 by Karthik Raj

Package not delivered (Amazon) ^Closed

I ordered Iphone ** with exchange of old phone * plus, it was suppose to be same day delivery, but after * days delivery agent came and requested old phone for verification as per Amazon process, i need to give old phone with Amazon installed s...

May 11, 2023 by Hemant Mahabal Sharma

Hidden charges (Nobroker) ^Closed

Hi While enquiring for rental no broker team said no charges needs to be paid During the booking of house they charged 7000...

May 11, 2023 by Niveditha

MIG FLAT (Nagarnigam jabalpur) ^Closed

I have booked mig flat in nagar nigam jabalpur in **/****.booking amount was ******.now i need my amount back cause there is no chance of construction mig flats...

May 09, 2023 by Manish bairagi

TDS Refund Not Received from Flipkart (Ekart Flipkart ) ^Closed

We Djax Technologies Pvt Ltd, having the office at, ***, E*, *th Floor, SM Towers, Race Course, Coimbatore, Tamilnadu – ******, to state that we have Couple of seller Accounts under same management in Flipkart seller portal in the below menti...

May 04, 2023 by Raja

Score given IDP TEST (IDP IELTS EXAM) ^Closed

consumer did not expected the score he got less but he cannot revaluate the score fees is higher so he felt mental agony he needs the losses he got from the company...

May 04, 2023 by Goutham Reddy

Return refund (iBISfab website ) ^Closed

I ordered a pure linen saree but they sent cheap quality silk saree so I'm requesting return..they are not responding......

May 04, 2023 by Subhashini M

Withdrawal not credited from last 24 days (Parimatch india) ^Closed

This is to bring to the notice that Parimatch has not given my withdrawals of ***** INR dated **/**/**** and mentioned in my Account as successful, on a conversation with them they are only giving false assurance about it that it will be done i...

May 03, 2023 by Siddharth Jain

LED Android TV (Candes Technology Private Limited ) ^Closed

दिनाक **/**/**** को टीवी रिप्लेस हो कर आ गई तो उसे चेक किया तो ओ चालू नही हो रही थी फिर उसके वीडियो और फ...

May 03, 2023 by Vijay BHASAL

Cancalation of trail pack n refund (Byjus) ^Closed

Hi My name is Avni Chaudhari ,I took byjus ** days trail pack for my daughter on **th March **** and mailed byjus for cancelation on **th March **** but and called customer care for last * month for refund but no proper response.. I wanted to r...

May 02, 2023 by Avni Chaudhari

Refund not initiated (Myflowerapp) ^Closed

I ordered flowers from this site and they didn't update for my order for a week. They cancelled my order by saying they don't have services currently in that area which was not mentioned when I ordered. They gave me a voucher code of my money s...

May 01, 2023 by Gurleen Kaur

Refund not done (Myflowerapp) ^Closed

I ordered two cakes to be delivered on the same day on **th April ****. They called later that day and said it couldn't be done because of certain circumstances. So I asked for a refund to my bank account and they said ok. It has been ** days a...

May 01, 2023 by Vishnu K

Return exchange was shown on website but its a fruad (Diya jewellery ) ^Closed

I have ordered a piece of jewelry, they showed return is available but after receiving the product it is a fake not even worth ** rupees, but i payed ****, i contacted seller to his number, he didn't answer then I sent a message to him saying t...

Apr 28, 2023 by dharani

Bharat pe account got blocked (Bharat pe) ^Closed

I am not able to receive payment on my QR code nor I am able to withdraw the amount which has already been collected by me the message shown is "Withdrawal on your account have been blocked temporarily". Please ensure that you release the am...

Apr 26, 2023 by NAVANDAR AGENCIES