ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Fraud online data entry job (Adsmacro.com) ^Open

I was searching online data entry jobs in net, I found AdsMacro where they used to take ***rs as registration fee which is ***% refundable, and they use to provide daily maximum of **** tasks which price starts from *rs to **rs. I spent around ...

May 07, 2020 by Siddangouda

Package not delivered (Fashion Panda India) ^Open

I haven't received my product yet. I ordered on **/**/**** My order I'd #EN****** kindly help me for obtaining my refund. Thank you ......

May 07, 2020 by Mohammed Imran

Complaint Product Received and the complaint cannot be repaired by the info Solutions (2GUD BY FLIPKART) ^Open

I have bought an iPhone * *** GB black (Refurbished- Superb Condition) From *GUD by Via Flipkart. The Purchase date was **nd Dec ****. After some days of issues, I found some network issues, Microphone issues on the phone. The exact issue was, ...

May 06, 2020 by Jemseer J

Money not refunded (Amazon .in) ^Open

I trasferring money to my friend from amazon pay upi on *-*-**** of rs. *** but money is not transferred to my friend's account and money was debited from my account, and the current status showing that my transaction is pending. I waited for...

May 04, 2020 by Manish kumar mahato

Package not delivered and not the refund (Sugdeal.com) ^Open

I was trying to book a refurbished phone of vivo and come to know sugdeal .com That it is very low price refurbished website and place an order for vivo v7 Order ...

May 03, 2020 by Vinay Tiwari

Refund not done by Flipkart (Flipkart) ^Open

I ordered a VU Premium Android TV which Flipkart could not deliver citing logistic issues. Later after hanging me for a month, they decide to cance the order. As the order was brought on SBI Debit Card EMI , Flipkart assured of refunding me wi...

May 01, 2020 by Shakil Zaman Saikia

Account compromised but proved identity but still haven t recieved mail (Facebook) ^Open

My facebook ID has been hacked . I've been constantly proving my identity by entering the codes given by my trusted friends but still haven't received any code....

Apr 29, 2020 by Vikas

Original winning amount not given and withdrawl also not credited (Fantasy Power 11) ^Open

I joined a basketball contest of Rs. **** (* people contest) in fantasy power ** app On April**,****.I won that contest. But Rs**** only credited in my wallet instead of original amount winning amount Rs.****.I informed to them many times but t...

Apr 28, 2020 by Karuppasamy

Parcel not delivered (Banggood.com) ^Open

Cheaters are they. I booked an item and was shipped on **-**-**** and ** days passed but no news or status. I asked them to refund but they are denying. I recommend everyone to stay away from this fraud site. I have suffered a lot, mentally...

Apr 26, 2020 by Qaiser Maqbool

Not able to return goods purchased before lockdown (Myntra Company) ^Open

I have purchased ** items drom Myntra for my daughter before lockdown and got delivery on ** March **** but as on **nd March lockdown started every website was closed for returning but now I HV tried to contact them through chat to know the pro...

Apr 26, 2020 by Monika jain

Cheating amount Rsagainst Luckydraw Prize (Snapdeal Pvt Ltd) ^Open

Dear Sir, I Sri Bharat Sahoo, Mobile No-**********.. cheated by Nitin Kumar Singh and Ganesh Kumar, SNAPDEAL PVT LTD of Rs.**,***/- against Luckydraw-*nd prize of Rs.*,**,***/-. I have already deposited through Google pay total amount Rs.**,**...

Apr 25, 2020 by Bharat Sahoo

Abrupt Cancellation Order without any confirmation (Amazon.in) ^Open

Order I'd- ***-*******-******* Dear Sir/ Mam, I had purchased a mobile from Amazon.in on **rd March **** with my friends Credit card and also pay charge availing its offer. And sold out my mobile. And mobile to be delivered on **th March ...

Apr 20, 2020 by Ankit Kumar Pandit

Package not delivered (Roopkatha kolkatta) ^Open

I have ordered three sarees from Roopkathaweb Kolkotha online stores on December *st of ****. i got one saree delivered on December *th. the other two sarees order is still pending. they are neither recieving the calls nor replying to my mails...

Apr 20, 2020 by Vidya K N

Refund not provided (Jaldifatafat) ^Open

I Placed An Order On **st March But They Said They Won't Be Able To Provide Due To Lockdown Till **th April But Since Then I'm Trying To Cancel This Order But They Are Not Responding Properly On Mail, Nor Refunding The Amount. This Type Of Frau...

Apr 20, 2020 by Kaustav Ghosh

Refund not done (Flipkart) ^Open

I ordered Electronic Toy Moneybank from Flipkart on **th March **** with Order Number OD****************** (Amount ***/-) I used my HSBC credit card to make the payment. I was not satisfied with the product and returned it.The refund was accep...

Apr 19, 2020 by Vipin soni

Package Not Delivered (What to Wear) ^Open

I ordered a jacket on ** april **** from what to wear i saw the ad on Instagram the had a clearance sale from i ordered a jacket amounting Rs.*** i didn't get any messages or details about the order nor can i contact the customer care ...

Apr 19, 2020 by Viresh Jadhav

Misleading product samples displayed (Saraf Furniture ) ^Open

The sample images of the table are incorrect and misleading and have lead to wrongful purchase. This coffee table does not match with the sample images given in the product listing page in the website. They even have put a disclaimer that the i...

Apr 19, 2020 by Nishant Singh

Package not delivered (Jaldifatafat) ^Open

I had ordered * × boAt Rockerz *** Reloaded Super Extra Bass Bluetooth Neckband/ Headset with Mic (Black) for Rs. *** but i had not received shipment details & not received product also no response from jaldifafat people ...

Apr 19, 2020 by Shrikanth Mallela

Fraud by FASHION PANDA Package nit delivered (What To Wear Fashion Panda ) ^Open

Hi RITESH, thanks for your purchase of Rs. ***.** from What To Wear India! We'll notify you when it ships. View order (#EN******): I found this message after placing my order on ** april **** & next day trying to contact their customer care...

Apr 18, 2020 by RITESH GANDHI

Quality of Bed (Pepperfry.com) ^Open

poor quality bed,broke after * months gentle usage tried to explain to Pepperfry customer service but they are least bothered,...

Apr 18, 2020 by Kalyan varma

Mobile cover not delivered (Zapvi.in) ^Closed

I paid ₹*** for a customized mobile cover on *th January through zapvi.in .. Now they did not receive my phone.. after a long argue they give me a indian post consignment number bt when i checked it online its not mine... now they did not res...

Jan 17, 2020 by Mithun Nandi

Different product received (Luxury Junction) ^Closed

I have ordered a pair of shoes of size * for Rs ****/ from the luxury junction, Surat on *.**.**. The item was delivered to me on **.**.** but they had sent size ** and a totally different item. After contacting him, he told me to return it. I ...

Jan 17, 2020 by PEMPA DOMA BHUTIA

Package not delivered (Ant Girl Collection Is Fake) ^Closed

I also have the same problem as Tejas jain.i ordered a dress from antgirl collection.com on *january **** of Rs***,as there is no cash on delivery option,I didn't get the delivery yet.the antgirl account no longer exists.plese help me to get m...

Jan 16, 2020 by Bishnu samal

Received Wrong shoes (Innovent Spaces Private Limited) ^Closed

I Have ordered Black shoes, but i received white shoes in place of what i ordered, and the shoe sole is not at all good. ...

Jan 16, 2020 by K Sekhar Madhav

Wrong product delivered (Radiant International Express) ^Closed

I have ordered a facial pore skin cleaner on https://www.onlyvalley.com/ on Jan *. But on Jan * by Delhivery, I received a smart band and earphone instead. When I saw the package for details, I noticed that it was packed by RADIANT INTERNATIONA...

Jan 15, 2020 by Vamshi

Wrong fridge delivered (Tatacliq.com) ^Closed

I have ordered Whirlpool * star fridge but I received * star entirely different product. Now when I complained they are telling I have opened the box before installation team came. But I opened because fridge doesn't require installation. It's...

Jan 15, 2020 by Vinod

Wrong product received (Style Nova Ecommerce Co Ltd ) ^Closed

I have seen the advertisement on Facebook that a company is selling genX *.* smartwatch at rs ****/- and they have the option of COD, so I ordered smartwatch from style Nova e-commerce co.ltd. But today I have received the parcel from ecart( de...

Jan 11, 2020 by Kedar Amrale

Received different product in terms of color (Kavyanjali sarees) ^Closed

I have received a product that is saree which is totally different what i seen on the site. When i am making mail to then they are not replying.this site has not mention their customer care number anywhere. How i can contact to them ...

Jan 09, 2020 by Diksha Tiwari

Payment done but order not yet shipped (Club Factory) ^Closed

Order no. SO********* has not been shipped it has been more than ** days I ordered on ** dec ****, expected delivery was on * jan **** but order has not been shipped. Total cost is rs ****. Not getting appropriate response on their customer c...

Jan 09, 2020 by Richa Rawat

Wrong watch delivered (stylenova) ^Closed

I have ordered genx smartwatch from style move, but I have received some used fast track watch, I request you please refund my money or send the correct product, I had terrible experience with you and ekart, the delivery guy not even responding...

Jan 09, 2020 by Deepaknath

Wrong and broken product delivered (Flipkart) ^Closed

Order no: OD****************** *. shopsji-impossible-screen-guard-glass-guard-*d-glass-redmi-mi-max-*. *. zivoly-edge-tempered-glass-mi-max-*-screen-protector-formi-*-glass-protectors CASE *. Instead of the first Shopsji Impossible Scree...

Jan 09, 2020 by SANDEEP BHATTACHARJEE

Wrong and Damaged Product Delivered (Style Nova Ecommerce Co Ltd ) ^Closed

i purchased Stylenova GenX *.* SMARTWATCH-FOLDABLE FLEXIBLE DISPLAY on Dec **st ****, i got the parcel today by cash on delivery option. The product i received is not the product i ordered . They have sent a wrong products. The box contains of...

Jan 09, 2020 by Suti

Wrong delivery (The silkee) ^Closed

I ordered a new faux georgette lahenga choli in blue colour, the order no is ****. but i got the wrong product. its not lehenga choli in blue but white in colour. i am very very disappointed and i want to return it and want my refund as soon as...

Jan 09, 2020 by Mini

Reverse pick up and refund (Brand factory online shopping ) ^Closed

I placed order for lee cooper jeans on ** september **** i received product very late on ** october **** the size was bigger and also it was not looking original so i made request for refund i received an email that reverse pick up will be done...

Jan 09, 2020 by VAISHALI GOHIL

Misleading Coupon (Myntra) ^Closed

The company issued misleading coupons. After scanning the coupon on the website it says coupon is valid for ** days and also gives a catalog of the products on which it is applicable. However while applying the coupon at the time of check out, ...

Jan 09, 2020 by Azra Khan

Fully fraud got fake product (Gizmorex ) ^Closed

Don't buy anything from this gizmorex.. they are totally fraud.. i purachased a smartwatch but when i recieved it..it was totally different from the advertisement the published..its a waste of money.. tried to refund it but no information relat...

Jan 09, 2020 by Almesh V.A

Delivery of wrong product (Jook deal Com) ^Closed

I've choosen a lehnga choli material from their site through wt's app but they have sent me the wrong product which is a kurti of poor quality. I've asked for the address for sending the courier of return but they are not responding at all....

Jan 09, 2020 by Garima Bhargava

Wrong item delivered (Thesilkee In) ^Closed

I ordered a pink lehenga from this website and what I received is a peice of ripped fabric. I want refund regarding it. Somebody help me please....

Jan 09, 2020 by Saharsh shekhar

EXCHANGE NOT YET PROVIDED EVEN AFTER A MONTH (Myntra) ^Closed

It's been **days i have ordered the item! And it's been *days i wanted an exchange for an item after i have received it! I hv ordered an adidas sweatshirt on **th of December and it got delivered to me by **th of December! On the size char...

Jan 09, 2020 by Md Raihaan

Order not delivered (Aldrado Radha Creation ) ^Closed

I had ordered * pairs of shoes from Aldrado.com on **st December ****. . I received their confirmation immediately but there after there is no response. I paid them thru Paytm. The amount was received in the name of Radha creation. Till date I ...

Jan 09, 2020 by Anu