ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Duplicate Cloth MAterial (Samantha saree 2053 International fashion market surat) ^Open

The product picture on site is totally different than what received. Not attending the call and no assistance on mail as well. They have mentioned in their policy if the product is not good quality they will refund the money back. Cheaters in t...

Feb 09, 2021 by Somya arya

Refund and reference number was not initiated (Amazon) ^Open

Hello sir , This is vignesh babu M ,I have ordered zebronics mouse and keyboard combo,I have returned the product but I have not received the refund till now , I have been waiting for so long , but they have not given any action , they said tha...

Feb 09, 2021 by Vignesh Babu M

Return is not pick up (Myntra) ^Open

Worst experience Bought woodland sandles for *k in October with *months warranty Product damaged With in *months Requested for return Then got approved But pick up came to my address and picked product for return But from last *days h...

Feb 09, 2021 by JL AC SERVICES AND REPAIRS IN NELLORE

Carding fraud money refund (PHONE SMART) ^Open

I HAD PLAED AN ORDER WITH THE SAME COMPANY AND HAD PAID THE TOTAL SUM IN * PARTS, ONE AS RS. **** WHILE THE SECOND AS ****. AFTER GETTING THE ENTIRE AMOUNT SUBMITTED I ASKED THEM FOR CONFIRMATION IF THE ORDER WAS PLACED THEY SAID YES. THEN I AS...

Feb 08, 2021 by Sadiya ahmed

Wrong next payment details shown in account (Royal choice India) ^Open

Being meesho supplier we received * orders having no. ********* & *********, ********* was cancelled before shipping and other one was delivered successfully but in payment section of my account that order no.********* was cancelled and -*** rs...

Feb 08, 2021 by Rachna Dwivedi

Refundamount (Mauli International Beverages Private Limited) ^Open

Mauli International Beverages Private Limited which fraud company they will promote branded products like TATA watrer, Coca Cola and other FMCG product and call for Distributionship once payment done by person they will get disappear kindly don...

Feb 08, 2021 by Sharmila N Jugali

Manufacturing defect in my shoes (Puma India) ^Open

I bought shoes from puma factory outlet bill dated **-**-****. I used shoes for a month then i found that sole is showing defect and side sole is also defected as it lies under manufacturing defect. But i have contacted store when defect appe...

Feb 08, 2021 by Divyanshu verma

No response from customer care (Magicbricks Realty Services Limited) ^Open

I have paid money to MagicBricks Rs. *,***.** on **.**.**** as a subscription fees to sell one of my property. When I recvd the quotation from them they mentioned that this subscription is only for property below Rs. * crore and my property was...

Feb 08, 2021 by Kushal Narayan Patel

False product (Likemart In) ^Open

A fake product was sent instead of Bose speakers mini mentioned on website as a discount sale ...

Feb 08, 2021 by Sachin Ganorkar

Package not delivered (Goproway Com) ^Open

I ordered a sum of ****/- on December ** from goproway.com Today it's February *th I still didn't receive my order Hence I want the refund to ********** The order id is #****...

Feb 08, 2021 by Sahithi Thakur

Received a cheap product instead of the product ordered and paid for ( gmail com ) ^Open

I had paid online for a combo of jeggings on the **th January **** after being shown in Facebook. But I received see through bad quality leggings instead. When I informed in the contact number provided for consumer care, I was told that the amo...

Feb 07, 2021 by Mowmita Barua

Wrong prodcut sent and refusing to replace or refund and not picking up calls (https arizonatoys in) ^Open

I ordered adult category product from http://arizonatoys.in on *rd Feb. ****. with COD. They have sent a wrong product. Its completely different from what is ordered in terms of price and model. I also have the mail which can be forwarded as n...

Feb 07, 2021 by rajanikanth

Order Delivery not received (Teeslion) ^Open

I have placed order on ** Jan, **** for two Women Jackets and One Hood from Teeslion Order# **** and Paid *** INR for same through my phone pay using their razorpay payment gateway but the same is not delivered to me nor they have provided any ...

Feb 07, 2021 by Sandesh Sharma

Package not received it s been half months (Ultimate Haul ) ^Open

Ordered saree I did not receive any delivery of it after I paid the amount and I am unable to reach them ...

Feb 07, 2021 by Ravulapalli krishnakanth

Package rejected not refunded incorrectly marked as delivered (Myntra) ^Open

Hello, I’ve waited for the time frame provided for resolution on my complain. I’m beyond frustrated and disappointed by the time taken for complain to be addressed and no help or resolution since first contact of complain registered. ...

Feb 07, 2021 by Pradeep yadav

Defective product (Flipkart) ^Open

Dear sir/ madam, I'm writing to inform you that flipkart has been blocked my account and not returning my product and money. On ** January ****, I ordered Sandisk pendrive * Tb . It had been delivered since * January ****[Order ID:(OD*****...

Feb 07, 2021 by RAKESH KUMAR

Refund amount fraud by Zoom car company (Zoom Car India Pvt Ltd) ^Open

i had booked zoom car on **st of December ****, i had taken the car at **.**PM from Forum city center (basement *, zoom parking area) Mysore. i finished the ride and handed over the car at around * in the evening that day. i had deposited a s...

Feb 06, 2021 by prabhanjan rs

Fake product (Zeny Enterprises Ambika Nagar https www instagram com vinod shop hl en) ^Open

I ordered a product from an Instagram seller and received it on ** Jan.But the product inside was fake.I contacted the seller to refund it as soon as possible.But he keeps on ignoring my texts and calls.I even offered him any type of cancellati...

Feb 06, 2021 by Jatin Samsalia

Rail booking dongle not received (Mos Utility Private Limited) ^Open

I have paid Rs.**** for getting irctc rail booking and other utility bills agency from MOS UTILITY PVT LTD company on **/**/**** and i was promised that i will be receiving a dongle for rail booking agent and till now i have Not received any ce...

Feb 06, 2021 by Mohammed muzzakier

Package not delivered (Footballmonk) ^Open

I ordered two jerseys from FootballMonk on *nd January **** and I was supposed to get the delivery of my prepaid products by **th January ****. But now, whenever I checked for the update, it kept on delaying the delivery date. The final update ...

Feb 06, 2021 by Prashant Sharma

Facing issues in Tracking the order (Zapvi) ^Closed

I ordered customised case for my honor *lite mobile *days back. I paid the amount ₹*** for that in online. After payment they gave me the order no. ******.. When i try to track my order it is not showing any status. After reading all the comp...

Oct 18, 2020 by Neeraja Ippili

Package not delivered (Aacho) ^Closed

I placed an order with Aacho, jaipur on *st october. I received one of the product and had to riase an exchange request due to size issues. I paid for the reverse pickup and sent the product back to them, they received it on **th October. Post ...

Oct 17, 2020 by Deepmala Manna

Headphones with manufacturing defect (Boltt) ^Closed

Order #***** *) I read wonderful reviews on Amazon for the Boltt Bluetooth Headphones. Later, I found that these are paid or fake reviews. Boltt actually invites YouTubers or influencers to promote the headphones in a way that it generates a l...

Oct 16, 2020 by Jaswinder Kaur

Order didn t place though I paid for it (Flipkart) ^Closed

Flipkart brought Big Billion Days with massive offers, and I got attracted towards their offers. So I decided to order Bluetooth Speaker, so I did. I did payment through Google UPI, and the money got deducted from my account. But on their end t...

Oct 15, 2020 by Rutik Gaikwad

I have been cheated for after paying a sum of 1000 to the company (Kitech) ^Closed

After i applied for data entry jobs in quikr i got a call from kitech company and they asked to pay a sum of Rs *** to join and start the work and it was easy. They gave the login id and password but after i got logged in i came to know that it...

Oct 15, 2020 by Sabarinathan G

Boat not dispatching my replaced product (Boat Basshead 100) ^Closed

Ticket id:-******* Reg no:-********** My boat earphone stopped working after *month so it is under warranty so i raised complain and they pickup my earphone and said u will get under **days but *.*month passed i not get my earphone.When i cal...

Oct 14, 2020 by Ketan mishra

Order not delivered (Indiacakes.com) ^Closed

I ordered a cake for delivery from Indiacakes.com for midnight delivery option paying a total of ***rs including extra charge ***rs for midnight delivery on *th October ****. The cake was ordered for delivery on **th October **** and on that ve...

Oct 14, 2020 by Nidhin Nandanan

Order not received (Mayra studio ) ^Closed

Fake i place the online order and now no reply and for refund asked me tho fill form with all cards details and when i said no they said we will not refund u and disconnected the call n now not picking the call completely fake....

Oct 13, 2020 by Priti Jain

Item partially received and very dealyed (Printvenue) ^Closed

Dear Concern, I have ordered two items in online as on **/** vide order N.****-****-****. But inception it shows the order was not completed even my payment was deducted. i have sent the proof via ticket id#****** (*rd OCT) Based on that i hav...

Oct 12, 2020 by Udhayashankar

Shoponn not responding (Shoponn.in) ^Closed

I placed an order for Rs *** worth of grocery products with an additional shipping charges of Rs ** on *th October ****. Just received a mail stating that it will be executed within * days and courier details will be mailed. Till today i.e.,**t...

Oct 11, 2020 by Muralidharan Ganesan

Package not delivered (LT Online Store) ^Closed

I had ordered and paid online for a WiFi repeater on July **th ****. I haven't received the product till date. Customer service is not responding and emails are going unanswered. Please help...

Oct 11, 2020 by Rupert Fernandes

Invoice without IMEI number Flipkart Flipkart (Flipkart) ^Closed

I had purchased google Pixel *A from Flipkart on **th November **** the invoice that I have received from Flipkart does not have the IMEI number of the phone that I have purchased rather has the IMEI number of my exchanged phone Oneplus mention...

Oct 10, 2020 by Bihasita Bhattacharjee

Defective mattress by Kurlon (Kurlon Mattress Private Limited) ^Closed

My primary concern is about the quality of the mattress provided. I have bought * mattress of Klassic type, but one of the mattress did not have the required suspension/density. I had primarily bought this model as it has combination of coir a...

Oct 09, 2020 by Susheel Walia

Package not delivered (Famousfeets com) ^Closed

I have purchased merchandise from famousfeets.com on * oct **** but I have not received any update from their end . I want my money back I had mailed them so many times maild id provided is "famousfeets***@gmail.com" pleade hlep me ...

Oct 08, 2020 by bindu

Damaged Product Delivered (Samsung) ^Closed

I ordered a Samsung Galaxy M** through Samsung Shop App on **.**.**** and got product delivered on **.**.****. But while opened the box it seems the product was damaged or already used, there is heavy scratches on the back case of the phone. ...

Oct 08, 2020 by AKHIL MAHESH

Wrong product receive (Flipkart.com) ^Closed

I purchased a product [Voltegic usb micro usb OTG adapter] from Flipkart whose ordered date :**/**/**** and order number :OD****************** and total amount : *** which i paid cash on delivery. I had been received this product since **/**/*...

Oct 07, 2020 by RAJESH KUMAR

No response on order (Myflowerapp com) ^Closed

I order on oct * **** @ **.**pm I ordered chocolate cake, diary milk And flowers, they have not responded for * days. I wNt my **** rupees back...

Oct 07, 2020 by NESHMAN R

Return not picked up (Ajio online shopping) ^Closed

My return ID was not picked up . This is the second time I requested a return as no one bothered to pick it up the first time. My return ID is RT********. PLEASE pick it up and refund me the money. ...

Oct 07, 2020 by Jennifer zothankhumi

Draft not received (Innodata india pvt ltd) ^Closed

I resigned seven months ago and told that last month's salary is to be paid within ** days of resignation. I got a mail four month ago about my full and final Settlement, i requested them that i cant available there for collecting my draft due ...

Oct 07, 2020 by Vivek suyal

Pepperfry Not Replacing Or Refunding Damaged Product (Pepperfry furniture) ^Closed

This is regarding OrderNo ********* with pepperfry ordered on **th August ****, The item was delivered with * wrong chairs and a damaged Dining Table with a crack on it. Pepperfry was able to replace the chairs but they are refusing to repl...

Oct 05, 2020 by Rita Leo