ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Payment not received (Zoomcar India Private Limited) ^Open

my car for serving for a booking and the next booking was cancelled automatically as the customer extended his booking .but the penalties where charged on me because of which my all next payments got charged for penalty I got no money and also ...

Sep 11, 2022 by Shubham singh

No Refund Received (Cityfurnish) ^Open

I ordered multiple items from Cityfurnish on **st July for my newly rented place in Hyderabad. I had paid upfront Rs.***** for * months of rent through a no-cost EMI from HDFC Bank. They partly delivered the items on *th August with a commitmen...

Sep 11, 2022 by Supratim Kundu

Refund not credited (Meesho) ^Open

product ID number ************ price *** order purchase date ** jun **** order pickup date ** jun , order pickup flip number awb ********** muje mera refund nahi diya gya pls muje mera refund dilwa dijiye ...

Sep 11, 2022 by hemant fufal

Package spilled (Swiggy) ^Open

I ordered a mcveggie value meal from mcdonald with the add on cold coffee option my whole coffee was spilled delivery executive didn't listened to me and literally ran away with his bike. I registered a complaint with the swiggy at first they s...

Sep 10, 2022 by Shudhanshu Mishra

Very Poor Service and No Refund (ZoomCar) ^Open

Booking modified * times at multiple locations. Engine breakdown, dead suspension, battery issue, AC issue, extremely low engine oil level, heating issue. Car stopped in between roadway. Had to modify hotel bookings, cancel flights, push car. W...

Sep 10, 2022 by Aayush Agarwal

Phone has manufacturing fault (Samsung) ^Open

I have samsung flip * bought last october which has which has got wrinkle on the screen at the fold space but it was the first time so i got it resolved from the samsung care at that time also i wasn't happy i wanted to replace the phone as i k...

Sep 10, 2022 by Nirmal Choudhary

Refund Of Booking Amount (Colive) ^Open

Hello, I was looking to move towards HSR for a service apartment and while browsing , I found Colive contact details . Upon connecting with them their Execuitive Rinku reached out to me and shared a property details on whatsapp , He said , I h...

Sep 10, 2022 by Srini

FALSE TDR REPUDIATE (Railway ) ^Open

This is really depressing that even I have not travelled tha train and put TDR as train was late by more than * hours on **.**.**** kaifiyat express(*****) for return of my money though my request has been cancelled reason I have travelled wh...

Sep 10, 2022 by Neeraj Soni

Order not delivered (@beautify _yourself ) ^Open

hii I'm suman.. so there is this page is Instagram which has ***k followers. so I ordered from their store even paid for it . now they are not responding to my mails .. it's been almost * months .. their Instagram ID is @beautify _yourself . ...

Sep 09, 2022 by Suman megeri

Tv service not done (iFFALCON by TCL) ^Open

Sir,i have brought ** inch led tv of iffalcon brand in flipkart on november ****,but tv display problem found in may ****,since i am complaint done several times but still problem not yet solved ....

Sep 09, 2022 by Dundappa Doddappa Bagayi

I ve Paid Paytm Postpaid Payment (PayTM) ^Open

I've paid my Paytm Postpaid due payment but still they are calling me and my family and harassed us ...

Sep 09, 2022 by Atul Kumar Kanugia

Wrong package is delivered and now owner is not seeing my messages (Trendy Haul) ^Open

I ordered a pair of shoes from Trendy haul which i saw on Instagram. I ordered it on * September and the package is received on * sept. The shoes what is ordered and the shoes i received is different. Now i am facing mental issues coz the owner...

Sep 09, 2022 by Abhinav Thapliyal

JOB FRAUD UPI FINANCIAL FRAUD (Job fraud fake) ^Open

I have my UPI Acc proof AND FRAUDSTARS ACC PROOF I have Their Phone number I have their Email. They are not any real company but addressing themselves as "BAJAJ MOTORS INDIA LIMITED" CAN YOU HELP ME IN THAT MATTER TO GET **,*** RS. REFUN...

Sep 09, 2022 by Arunava sar

Order not delivered its been 3 months (fashchicofficial@gmail.com/ Instagram ID fashionchic15) ^Open

hii my name is suman .. so there is account in Instagram called as fashionchic** . they have ***k followers.. so I ordered from them . they told to do online payment after payment I got massage saying they confirmed my order . now when I'm aski...

Sep 08, 2022 by Suman megeri

Parcel box empty boat company watch (Boat) ^Open

We have received my ticket it parcel today's no ******** but box is empty my watch cannot found inside the box my watch boat watch xtend olive green my order I'd **********-********.please find out this problem.....

Sep 08, 2022 by Sunil mokal

I ordered a product on Mayat 6 But cancelled it on Mayat 6 My order amount is 4999 rs and i not ge (Imagine Marketing Pvt Ltd Boat) ^Open

My order amount is **** rs . My order I'd is *******...

Sep 08, 2022 by Sourabh Tiwari

Issues with RealMe Robot Vacuum Cleaner (Realme) ^Open

I have purchased(pre-ordered) RealMe Robot Vacuum cleaner (RMH****) on **th October ****. After a few months of usage, On March **, it had a battery issue as the device used to get shutdown immediately after starting the cleaning. After raising...

Sep 07, 2022 by Keerthi Teja M

Refund related (Meesho aap ) ^Open

...

Sep 07, 2022 by Satyam Kumar

Purchased items not receive Seller are unreachable after payment done from UPAYMONEY through their p (Thesextoysworld) ^Open

I buy male sex toy on **/*/*** from this website https://thesextoysworld.com and i do online payment and the amount was rs.**,***.**. My order#: ****. I do not get any tracking id as they mention on their webpage:'After we receive your order, w...

Sep 07, 2022 by Lalremruatfela

Refund issue (Armani exchange) ^Open

FL**********) order I'd sir is jacket ko return kiye mujhe * month ho Gaye hai lekin iska refund muje abhi tak nahi mila hai maine iski kafi bar complaint bhi krli lekin sir muje abhi tak refund initiate ni hua h maine original partial return k...

Sep 07, 2022 by Kunnu

Gift and cake not delivered (Myflowerapp) ^Closed

I placed an order of birthday cake and flowers worth INR **** on May *th ****. They charged extra amount of Rs. ***/- just for fixed time delivery to be done on May *th, **** in between * to * pm. However, on tracking the order, there had bee...

May 08, 2022 by Kimi Shrivastava

Nobody coming for pickup from Ajio (Ajio) ^Closed

I have ordered some clothes from Ajio app. Due to some size issue I created return request for some of the clothes. But nobody came for pickup. I mailed them several times and also tried to call their customer care. But nobody is willing to pay...

May 07, 2022 by SHIVANI VALECHA

Refund (Astropay ) ^Closed

I had Made purchased of *** rs in Astropay on * May but my money was not deposited in my astropay Wallet .i had send a lot of emails they created only ticket they did not refund my money or give any solution....

May 06, 2022 by Aniket dubey

Refund (Flipkart shopping app) ^Closed

.H(G boAt Rockerz *** Pro Bluetooth Wireless in Ear.*M!* ?/> %> *G?(M .G*G *K B> *A . * ,M*>! *>*> ,IM* (*@ .?*> +?*M*>*M *M.* G/* *G ,>* *?>/$ @ dilvery ,I/ recive *(G $G %G +?* (*@ *G >$G (G *?>/$ ,>$ *M.* G...

May 06, 2022 by Umesh verma

Package not delivered (Shopneq) ^Closed

I ordered two products,one of *** n other of ***,my transaction was successful ,n l got message n statement from Bank that my money got debited,but till Dat not received product or refund, l had ordered on ** Aug ****,l tried everything po...

May 06, 2022 by Maria lavina Cardozo

Amount is paid but order is not placed (Fashnear technologies private limited in meesho 2954) ^Closed

I have ordered some dress items from meesho and the amount is paid by online mode.The amount is deducted from my bank but order is not placed...

May 05, 2022 by Jayachandran.T V

Refund because gave wrong commitment (Intellipaat Software Solutions Private Limited) ^Closed

To intellipaat software solutions private limited I did payment of **** rs. on **th April as per promised for SQL developer and dba master program told me to do partial payment i did now from intellipaat executive side saying you will get only ...

May 04, 2022 by Ashutosh k

Refund not received for order at UrbanUrja (Urbanurja Www Urbanurja Com ) ^Closed

I placed an online order for Solar Panels from a merchant called UrbanUrja (www.urbanurja.com) on April-**-**** and made a payment of Rs.***** through the payment aggregator PayU.in. UrbanUrja has registered with merchant name as "GAURAV SHARMA...

May 04, 2022 by H V Manjunatha Reddy

To cancel and Refund the Product (Byjus) ^Closed

Dear Team, Mr Ayush Sahu sold me the byjus plan for my child forcibly and saying that if you don't like the plan you may call and ask for refund and cancellation. I tried to make him understand as Im not financially strong and not able to be...

May 04, 2022 by Manjeet Verma

Amount not credit in my account (Pokerbaazi) ^Closed

I withdraw my amount *****rs ** april and I send all proof my bank statement *&* times . pokerbaazi app day by day delay .I contact this company he say send statment no one return my amount.i attached all evidence for Voxya team...

May 03, 2022 by Kapil Rohilla

Different product was delivered (Mamaearth) ^Closed

I have ordered ubtan face mask and rice water conditioner from mamaearth and i was got different product the product is aloevera gel and vitamin c face wash and i complaint it against since the wrong product was delivered i was send many mails...

May 03, 2022 by Prerna pandre

What refund not replacement of faulty product delivered by flipkart (Flipkart) ^Closed

We want our money to be refunded. Below are reason listed for not the replacement bt the refund: *) We have purchased good brand AC from flipkart in the thought that there will no harassment if any problem will come as prime customer of fli...

May 03, 2022 by sangita singh

Service not being provided (Lg Electronics India Pvt Ltd.) ^Closed

I have opened complaint (RNP************) for refrigerator not cooling on April **,****. A so called engineer visited on **th and mentioned it needs gas charging and it will be done within * days. However after multiple calls a person visited o...

May 02, 2022 by Abhishek Sinha

Wrong item delivered and no replacement available (Amazon) ^Closed

I had ordered for LG ** inch monitor for work from home. I was in a zoom call when order came and provided OTP to my wife, who took the delivery. My wife carried the package to my room and to my horrors it was a fan. Orient fan to be precise. I...

May 01, 2022 by Prafful V H

Package not delivered (Street Style Store) ^Closed

Ordered * pair of sandles on */**/****. Tried mailing the calling them but no update. It's showing ready to ship from past ** days. They said it will be delivered in *-* working days but it didn't. Nor they are replying to mails and calls....

Apr 29, 2022 by Nikita Chauhan

REFUND OF MONEY NOT STORE CREDIT (Paio accessories) ^Closed

Case: I, Nisha Bedi ordered a pair of shoes from paio.com costing **** and paid through netbanking as a prepaid order. I received my product on ** April afternoon. I inform the customer care whatsapp that I have received a product that is lo...

Apr 29, 2022 by Nisha Bedi

Deposit not refunded (Colive Broadway) ^Closed

I checked out from the property colive broadway on **Jan**** and I placed withdrawal request for my deposit money on ** Feb. I raised many service requests but till now they have not refunded my deposit to my account. Finally after so much of e...

Apr 29, 2022 by Hitesh Singhal

ByJus online course got deactivated even before agreed expiry of package (Byju) ^Closed

I have enrolled to Byjus Tablet Learning Program for my daughter Shreya Kalel in Oct - ****. We purchased package for * years from **th to **th grade ICSE course from years **** to ****. As per terms and conditions stated by Sales person from ...

Apr 28, 2022 by Shankar Hanumant Kalel

They enrolled me in wrong platform (Byjus) ^Closed

During admission he said I am being enrolled in aakash and I said ok , I said him that I don't want aakash byjus because they teach by playing a video between the classes and never write a word only use prepared slides he said ok I am enrolling...

Apr 28, 2022 by Anish sharma

Byju s Subscription cancelled Refund not processes (Byjus) ^Closed

I was contacted by Byju's salesperson Manoj to explain about their learning materials. After the session, we asked for a day to decide on whether to opt for the course or not. But this person was saying that the discounted price won't be applie...

Apr 27, 2022 by Gokulnath Rajendiran