ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective platform for buying and selling online.

Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these things and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well. The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

1. First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Secondly, you should try reaching out to companies through Social Media. Social media are one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.

Step 2: Check it properly and make sure it is signed by a lawyer.

Step 3: Keep a copy of it for future purposes.

Step 4: Send the legal notice to the e-commerce company by registered post.

Step 5: Keep the slip or delivery report for evidence.

You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their consumer complaints resolved.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Ajio Amount got deducted but order did not get placed (Ajio) ^Open

it is very sorry to say that AJIO deducted my money of Rs *****/-for my orders but no orders placed for the same ,upon reaching to their customer call service no service is being received. Kindly update me wether i m going to receive my produc...

Apr 18, 2021 by sourav jain

Misleading Advertisement Defective Product (Agasvi Designs Pvt Ltd) ^Open

The table they delivered is built differently from the image advertised. It's wobbly/shaky. Once I complained they tried to fix it, but could not as it is an inherent design defect. When I asked for refund they started acting arrogant and aggre...

Apr 18, 2021 by Anand

Cashback not being provided and also denying return (Croma A Tata Product ) ^Open

I purchased a laptop from croma online website and applied the offer for American Express credit cards. As per this offer I was supposed to receive a cashback of upto **** rupees. After following up with the company multiple times they denied m...

Apr 17, 2021 by Darshan Bhoir

Delievered Fault Product (Tata Cliq luxury) ^Open

Hi team, I purchased canon sx***hs from tata cliq app. When I opened the box and did a initial test and checks, I found that camera's lcd is not good so I registered a return request on the same day. Now they are asking me to go to canon servi...

Apr 17, 2021 by Gautam Johar

Fraud meesho (Meesho) ^Open

Fed up ..earlier loss my **** this time my margin of rs ***.delivery boy marked cancelled and then delivered to me.it is their fault.ehy I am suffering.i gave share all the details.his number also. Everytime I face the same inconvenience.no re...

Apr 17, 2021 by Aradhana Saluja

Service not provided and now not refunding money (Cleansify) ^Open

I have taken package of Rs,.*** to clean my car every day but they did not provide service, They are saying the closed service in Hinjewadi, So I ask him to refund and they denied. cleansify.in ...

Apr 17, 2021 by Nitin Sharma

Jeeves Complete Mobile Protection Return without repair not giving any claim (Jeeves Complete Mobile Protection) ^Open

I purchased an iPhone on ** May **** with Jeeves Complete Mobile Protection * Year. My Policy Number: JPPOFFK*******. This march my phone slipped by my hand and back screen got damaged. I asked the Jeeves customer care for a claim. He said ...

Apr 17, 2021 by Kirpal

Refund not received (H&M Western (INDIA) Private Limited) ^Open

I had ordered merchandise on **th of Feb **** from the H&M mobile app and paid via UPI. H&M cancelled my order within some time and sent me a cancellation email stating they had not received the money. When I showed them the proof from my bank ...

Apr 17, 2021 by Radhika Desai

Temptingstuff in (Offer Waale) ^Open

Order #**** ,I have ordered a Bean Bag in offer waale on April **. After the payment confirmation in email I didn't get any responses about my order till. I couldn't find the website in the internet too. I ordered in offerwaale.myshopify.com bu...

Apr 17, 2021 by Durgashree L

Zivame refund for order number (Zivame) ^Open

I retuned the items and completed their return form. They never refunded my money and now they are claiming following "Re: [#*******] Re: Zivame: Your refund has been processed! Inbox Umme Shaziya via freshdesk.com *:** PM (** minutes ago...

Apr 16, 2021 by Sana Kausar

Refund Money not yet done (touchlcdhouse) ^Open

Sir, My name is Ayush Aryan, Hajipur Bihar. I ordered nokia n** flex keyboard and my ID is ****** dated ** March ****. Two days later it shows out of stock. I told them that my deducted money refund in my account. They not respond during...

Apr 16, 2021 by Ayush Aryan

Order not yet received (Fisheshop) ^Open

Place above mentioned order on **th March **** worth INR ****, wherein they agreed to deliver the consignment at door step but later they disagreed to deliver the order at door step and till date I haven't received my order neither my money is ...

Apr 16, 2021 by Satish Poojari

Refund of money (dalalstreets com) ^Open

I have paid *****.** to dalalstreets.com. of Rupa Solitaire Mahape, Navi Mumbai for their service for getting share markets trading signal . But after First trial ,I got all the wrong signal which put me in financial loss ,and they are refusin...

Apr 16, 2021 by Vijay Singh

Fake offer letter (Resource Management) ^Open

I was searching for job on nokri.com and i got acall from some number and give me address "B */* , opposite Kotak Mohindra Bank paschim vihar" and asked me for money in tbe name of job and give me offer letter which is fake and tell me we will ...

Apr 16, 2021 by Yasir mushtaq Lone

Refund amount (Gleam Global Services India Private Limited) ^Open

Gleam global services has created a fake website in name of www.consumercomplaints.info On **/*/**, i paid Rs.***.** with payment Id No ********* for this services.Later found no response for my grievance even after few days. so please help me...

Apr 16, 2021 by Maram Sridhar Reddy

Wrong item delivered (Lehengacholionline in) ^Open

I had ordered a Woman Sneakers of Nike on *th April from lehengacholionline.in of **** (****+***) on CoD. When it arrived on **th April, I found a black Men's Slipper inside a Nike box. I am unable to contact on the number provided on the Websi...

Apr 16, 2021 by Adnan Ur Rahman

Order not placed but money got deducted (Myntra) ^Open

I tried to place an order of ₹**** on **th April **** between **.**AM and **.** AM using debit card and payment from my end was successful but Myntra didn't approved it and order wasn't placed. So order number was not generated BUT MONEY GOT ...

Apr 15, 2021 by Anjali Muraleedharan

Late delivery misleading advertisement prolonged adversarial consumer experience (Takk Studio Pvt Ltd Takk In) ^Open

Desk ordered in December. Delivered in March after requested false assurances about delivery time and after requesting cancellation. Upon arrival it turned out it had several defects and the finishing was not as advertised. Even after daily ...

Apr 15, 2021 by Anand

Re Need replacement tcl 108 cm ultra HD android smart led tv (TCL) ^Open

I bought TCL *K UHD LED Android Smart tv on **th November **** from amazo.in O found some problem in mother board and some flashing in the screen while changing the channels.or seeing camera videos I put up the complaint Some engineers has v...

Apr 15, 2021 by Ankur Sharma

Wrongfully charging (Nestway Technologies) ^Open

I am living in a flat rented by nestaway. all other girls have moved out and I am only remaining.nestway charged each one of them for cleaning charges and did not provide the cleaning of the house, when my last flatmet left,they charged me **...

Apr 15, 2021 by pooja

Delay in two wheeler service improper response (S S Yamaha ) ^Closed

I have give my bike for service on **th February ****. Almost one month over and still my bike not completed service work and also the service peoples not providing proper response. Without my bike the routines got affected. ...

Mar 25, 2021 by Ashok Kumar P

Fake product received (Vendexa products) ^Closed

i ordered a high quality airpods to which i received a fake product which is very cheap in quality its a totally different product and i am very angry at the firm please help me sue them ....

Mar 25, 2021 by Rajat Singh

Package not delivered (Fashcic 15) ^Closed

I have ordered my order on March *,**** Till now ( March **,****), the order has not been received. We have lost around ₹***. Either we want our order or our money should be refunded. If nothing has been done about it, we will report fashchic...

Mar 25, 2021 by Smitha Hariprasad

ORDER NOT DELIVERED (Teeslion com ) ^Closed

I ordered * shirts on *th february at teeslion.com and paid online payment. still order not dilivered and no information. no contact details....

Mar 25, 2021 by SHAIK MOYIN BABU

Package not delivered (Facebook Marketplace) ^Closed

I ordered ten sets of moon cactus plant on Facebook Marketplace. I paid Rs **** through Google pay to the concern person. After * days when I checked the Facebook messenger he re blocked me in fb and I checked in gpay he turn off the msg and he...

Mar 25, 2021 by Chaithra shetty

Order not delivered (Womensgarment store) ^Closed

I have made order last evening , but if we reach company customer care it was a wrong number..this company makes fraud website please take action on them...

Mar 25, 2021 by Pavithra

Refund not received (Ajio by Reliance trends) ^Closed

I had two orders which I returned and it's been over * months now, I did not get the refund My account is also blocked , I can't even access the orders anymore ...

Mar 25, 2021 by Anmol kukreja

Received defected product (Kajaria Bathware Private Limited) ^Closed

I recently bought a one-piece commode of "Kerovit by Kajaria" from a dealer here in Kanpur, Uttar Pradesh. The piece was bought and delivered on **/**/****. And there have been multiple issues since then. Firstly, the product was incompl...

Mar 25, 2021 by Ayush Shukla

I am unable to place any return for my product (Ethnicdoor) ^Closed

I could not return my order.pls help...

Mar 25, 2021 by Aditi Bhagat

Fraud Selling in Shopclues (Rabbta) ^Closed

I ordered for two items on shopclues but I only received one item but i had paid for two.. Such a fraud Shopclues.. Very much disappointed ...

Mar 24, 2021 by Shrawani

Recharge Amount Not Refunding (Jio Fiber) ^Closed

Dear Team,i have taken Jio new connection on Dec'** & using the same till **nd Mar'** uncertainly there was a technical glitch occurred from then its stopped working ,have kept following JIo care very frequently for resolution ended up with fru...

Mar 24, 2021 by Pradeep Kumar R

Refund Issue (Club factory ) ^Closed

I have received duplicate product against order no. SO************** Dated **/**/**** and the same was returned on **/**/**** but I have not received a refund on the source account as on date. I have already sent emails but not received any res...

Mar 24, 2021 by Bhavesh Champaneria

Margin Amount Not Received Till Now (Meesho) ^Closed

It has been more than a month till now I have not received my margin amount ( Rs. *****/- ). I called and mailed the support team so many times, But didn't get a proper response till date. I am so disappointed and sick with this. they have coll...

Mar 24, 2021 by Sheela J

Every wine shop taking price above MRP (All liquior shops in ranchi basically in Ashok nagar and Argora chowk wine shop) ^Closed

Dear sir, Each and every wine shop in ranchi taking ** to ** rs extra charge after MRP. When I asked then they simply teling lena hai to lo nai to jau... So plz if u want any clue plz go to ashok nagar wine shop.. They always charge above MRP...

Mar 24, 2021 by Ravi prakash singh

Meesho reseller verification failed (Meesho) ^Closed

Meesho blocked my account reseller verification failed show on app .... Pls help me .....

Mar 24, 2021 by Dhruv Sardar

Wrong product delivery (Alisha fashionable saree) ^Closed

We orderd saree but meesho send wrong products...

Mar 24, 2021 by Seema sharma

Order not received (Fashichic 15) ^Closed

I had ordered * tops from instagram page i.e fashichic ** on ** Feb ****. It has been almost * and half month till now they haven't responded me yet. Please deliver my parcel otherwise refund the amount as soon as possible...

Mar 24, 2021 by Sneha chittam

I got a different product than the product I ordered (Instagram) ^Closed

I have ordered some phone cases on **th March **** on https://instagram.com/trendy_junction**?igshid=*oo*nbgo*y*e They said it will be delivered within * days. Luckily the delivery was on time but the phone cases I got are different I tried to ...

Mar 24, 2021 by Madiana Fernandes

Wikimojo Cheating Centers (WikiMojo 001 Prem Sagar Managudda Mangalore ) ^Closed

Hello, We would like to lodge a complaint against a person who cheated us USD **, ***. The person introduced himself as Mr.Sachin Shah and gave us a Data Entry project. We employed more than ** people to work on this project. He introduced a p...

Mar 24, 2021 by Raja Hemanathan

Package not delievered yet order date 19 feb (Tees lion) ^Closed

I have ordered a shirt on ** feb ****, And package is still pending .....

Mar 24, 2021 by Sajjan singh mehra