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E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product
Damaged product
Low-quality product
Fake product
Wrong product
No refund/replacement
No delivery
No Customer support

Complaints

  • Resolved Complaints
  • Open Complaints
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Duplicate Cloth MAterial (Samantha saree 2053 International fashion market surat) Open

The product picture on site is totally different than what received. Not attending the call and no assistance on mail as well. They have mentioned in their policy if the product is not good quality they will refund the money back. Cheaters in t...

Feb 09, 2021 by Somya arya

Refund and reference number was not initiated (Amazon) Open

Hello sir , This is vignesh babu M ,I have ordered zebronics mouse and keyboard combo,I have returned the product but I have not received the refund till now , I have been waiting for so long , but they have not given any action , they said tha...

Feb 09, 2021 by Vignesh Babu M

Return is not pick up (Myntra) Open

Worst experience Bought woodland sandles for *k in October with *months warranty Product damaged With in *months Requested for return Then got approved But pick up came to my address and picked product for return But from last *days h...

Feb 09, 2021 by JL AC SERVICES AND REPAIRS IN NELLORE

Carding fraud money refund (PHONE SMART) Open

I HAD PLAED AN ORDER WITH THE SAME COMPANY AND HAD PAID THE TOTAL SUM IN * PARTS, ONE AS RS. **** WHILE THE SECOND AS ****. AFTER GETTING THE ENTIRE AMOUNT SUBMITTED I ASKED THEM FOR CONFIRMATION IF THE ORDER WAS PLACED THEY SAID YES. THEN I AS...

Feb 08, 2021 by Sadiya ahmed

Wrong next payment details shown in account (Royal choice India) Open

Being meesho supplier we received * orders having no. ********* & *********, ********* was cancelled before shipping and other one was delivered successfully but in payment section of my account that order no.********* was cancelled and -*** rs...

Feb 08, 2021 by Rachna Dwivedi

Refundamount (Mauli International Beverages Private Limited) Open

Mauli International Beverages Private Limited which fraud company they will promote branded products like TATA watrer, Coca Cola and other FMCG product and call for Distributionship once payment done by person they will get disappear kindly don...

Feb 08, 2021 by Sharmila N Jugali

Manufacturing defect in my shoes (Puma India) Open

I bought shoes from puma factory outlet bill dated **-**-****. I used shoes for a month then i found that sole is showing defect and side sole is also defected as it lies under manufacturing defect. But i have contacted store when defect appe...

Feb 08, 2021 by Divyanshu verma

No response from customer care (Magicbricks Realty Services Limited) Open

I have paid money to MagicBricks Rs. *,***.** on **.**.**** as a subscription fees to sell one of my property. When I recvd the quotation from them they mentioned that this subscription is only for property below Rs. * crore and my property was...

Feb 08, 2021 by Kushal Narayan Patel

False product (Likemart In) Open

A fake product was sent instead of Bose speakers mini mentioned on website as a discount sale ...

Feb 08, 2021 by Sachin Ganorkar

Package not delivered (Goproway Com) Open

I ordered a sum of ****/- on December ** from goproway.com Today it's February *th I still didn't receive my order Hence I want the refund to ********** The order id is #****...

Feb 08, 2021 by Sahithi Thakur

Received a cheap product instead of the product ordered and paid for ( gmail com ) Open

I had paid online for a combo of jeggings on the **th January **** after being shown in Facebook. But I received see through bad quality leggings instead. When I informed in the contact number provided for consumer care, I was told that the amo...

Feb 07, 2021 by Mowmita Barua

Wrong prodcut sent and refusing to replace or refund and not picking up calls (https arizonatoys in) Open

I ordered adult category product from http://arizonatoys.in on *rd Feb. ****. with COD. They have sent a wrong product. Its completely different from what is ordered in terms of price and model. I also have the mail which can be forwarded as n...

Feb 07, 2021 by rajanikanth

Order Delivery not received (Teeslion) Open

I have placed order on ** Jan, **** for two Women Jackets and One Hood from Teeslion Order# **** and Paid *** INR for same through my phone pay using their razorpay payment gateway but the same is not delivered to me nor they have provided any ...

Feb 07, 2021 by Sandesh Sharma

Package not received it s been half months (Ultimate Haul ) Open

Ordered saree I did not receive any delivery of it after I paid the amount and I am unable to reach them ...

Feb 07, 2021 by Ravulapalli krishnakanth

Package rejected not refunded incorrectly marked as delivered (Myntra) Open

Hello, I’ve waited for the time frame provided for resolution on my complain. I’m beyond frustrated and disappointed by the time taken for complain to be addressed and no help or resolution since first contact of complain registered. ...

Feb 07, 2021 by Pradeep yadav

Defective product (Flipkart) Open

Dear sir/ madam, I'm writing to inform you that flipkart has been blocked my account and not returning my product and money. On ** January ****, I ordered Sandisk pendrive * Tb . It had been delivered since * January ****[Order ID:(OD*****...

Feb 07, 2021 by RAKESH KUMAR

Refund amount fraud by Zoom car company (Zoom Car India Pvt Ltd) Open

i had booked zoom car on **st of December ****, i had taken the car at **.**PM from Forum city center (basement *, zoom parking area) Mysore. i finished the ride and handed over the car at around * in the evening that day. i had deposited a s...

Feb 06, 2021 by prabhanjan rs

Fake product (Zeny Enterprises Ambika Nagar https www instagram com vinod shop hl en) Open

I ordered a product from an Instagram seller and received it on ** Jan.But the product inside was fake.I contacted the seller to refund it as soon as possible.But he keeps on ignoring my texts and calls.I even offered him any type of cancellati...

Feb 06, 2021 by Jatin Samsalia

Rail booking dongle not received (Mos Utility Private Limited) Open

I have paid Rs.**** for getting irctc rail booking and other utility bills agency from MOS UTILITY PVT LTD company on **/**/**** and i was promised that i will be receiving a dongle for rail booking agent and till now i have Not received any ce...

Feb 06, 2021 by Mohammed muzzakier

Package not delivered (Footballmonk) Open

I ordered two jerseys from FootballMonk on *nd January **** and I was supposed to get the delivery of my prepaid products by **th January ****. But now, whenever I checked for the update, it kept on delaying the delivery date. The final update ...

Feb 06, 2021 by Prashant Sharma

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Facing issues in Tracking the order (Zapvi) Closed

I ordered customised case for my honor *lite mobile *days back. I paid the amount ₹*** for that in online. After payment they gave me the order no. ******.. When i try to track my order it is not showing any status. After reading all the comp...

Oct 18, 2020 by Neeraja Ippili

Package not delivered (Aacho) Closed

I placed an order with Aacho, jaipur on *st october. I received one of the product and had to riase an exchange request due to size issues. I paid for the reverse pickup and sent the product back to them, they received it on **th October. Post ...

Oct 17, 2020 by Deepmala Manna

Headphones with manufacturing defect (Boltt) Closed

Order #***** *) I read wonderful reviews on Amazon for the Boltt Bluetooth Headphones. Later, I found that these are paid or fake reviews. Boltt actually invites YouTubers or influencers to promote the headphones in a way that it generates a l...

Oct 16, 2020 by Jaswinder Kaur

Order didn t place though I paid for it (Flipkart) Closed

Flipkart brought Big Billion Days with massive offers, and I got attracted towards their offers. So I decided to order Bluetooth Speaker, so I did. I did payment through Google UPI, and the money got deducted from my account. But on their end t...

Oct 15, 2020 by Rutik Gaikwad

I have been cheated for after paying a sum of 1000 to the company (Kitech) Closed

After i applied for data entry jobs in quikr i got a call from kitech company and they asked to pay a sum of Rs *** to join and start the work and it was easy. They gave the login id and password but after i got logged in i came to know that it...

Oct 15, 2020 by Sabarinathan G

Boat not dispatching my replaced product (Boat Basshead 100) Closed

Ticket id:-******* Reg no:-********** My boat earphone stopped working after *month so it is under warranty so i raised complain and they pickup my earphone and said u will get under **days but *.*month passed i not get my earphone.When i cal...

Oct 14, 2020 by Ketan mishra

Order not delivered (Indiacakes.com) Closed

I ordered a cake for delivery from Indiacakes.com for midnight delivery option paying a total of ***rs including extra charge ***rs for midnight delivery on *th October ****. The cake was ordered for delivery on **th October **** and on that ve...

Oct 14, 2020 by Nidhin Nandanan

Order not received (Mayra studio ) Closed

Fake i place the online order and now no reply and for refund asked me tho fill form with all cards details and when i said no they said we will not refund u and disconnected the call n now not picking the call completely fake....

Oct 13, 2020 by Priti Jain

Item partially received and very dealyed (Printvenue) Closed

Dear Concern, I have ordered two items in online as on **/** vide order N.****-****-****. But inception it shows the order was not completed even my payment was deducted. i have sent the proof via ticket id#****** (*rd OCT) Based on that i hav...

Oct 12, 2020 by Udhayashankar

Shoponn not responding (Shoponn.in) Closed

I placed an order for Rs *** worth of grocery products with an additional shipping charges of Rs ** on *th October ****. Just received a mail stating that it will be executed within * days and courier details will be mailed. Till today i.e.,**t...

Oct 11, 2020 by Muralidharan Ganesan

Package not delivered (LT Online Store) Closed

I had ordered and paid online for a WiFi repeater on July **th ****. I haven't received the product till date. Customer service is not responding and emails are going unanswered. Please help...

Oct 11, 2020 by Rupert Fernandes

Invoice without IMEI number Flipkart Flipkart (Flipkart) Closed

I had purchased google Pixel *A from Flipkart on **th November **** the invoice that I have received from Flipkart does not have the IMEI number of the phone that I have purchased rather has the IMEI number of my exchanged phone Oneplus mention...

Oct 10, 2020 by Bihasita Bhattacharjee

Defective mattress by Kurlon (Kurlon Mattress Private Limited) Closed

My primary concern is about the quality of the mattress provided. I have bought * mattress of Klassic type, but one of the mattress did not have the required suspension/density. I had primarily bought this model as it has combination of coir a...

Oct 09, 2020 by Susheel Walia

Package not delivered (Famousfeets com) Closed

I have purchased merchandise from famousfeets.com on * oct **** but I have not received any update from their end . I want my money back I had mailed them so many times maild id provided is "famousfeets***@gmail.com" pleade hlep me ...

Oct 08, 2020 by bindu

Damaged Product Delivered (Samsung) Closed

I ordered a Samsung Galaxy M** through Samsung Shop App on **.**.**** and got product delivered on **.**.****. But while opened the box it seems the product was damaged or already used, there is heavy scratches on the back case of the phone. ...

Oct 08, 2020 by AKHIL MAHESH

Wrong product receive (Flipkart.com) Closed

I purchased a product [Voltegic usb micro usb OTG adapter] from Flipkart whose ordered date :**/**/**** and order number :OD****************** and total amount : *** which i paid cash on delivery. I had been received this product since **/**/*...

Oct 07, 2020 by RAJESH KUMAR

No response on order (Myflowerapp com) Closed

I order on oct * **** @ **.**pm I ordered chocolate cake, diary milk And flowers, they have not responded for * days. I wNt my **** rupees back...

Oct 07, 2020 by NESHMAN R

Return not picked up (Ajio online shopping) Closed

My return ID was not picked up . This is the second time I requested a return as no one bothered to pick it up the first time. My return ID is RT********. PLEASE pick it up and refund me the money. ...

Oct 07, 2020 by Jennifer zothankhumi

Draft not received (Innodata india pvt ltd) Closed

I resigned seven months ago and told that last month's salary is to be paid within ** days of resignation. I got a mail four month ago about my full and final Settlement, i requested them that i cant available there for collecting my draft due ...

Oct 07, 2020 by Vivek suyal

Pepperfry Not Replacing Or Refunding Damaged Product (Pepperfry furniture) Closed

This is regarding OrderNo ********* with pepperfry ordered on **th August ****, The item was delivered with * wrong chairs and a damaged Dining Table with a crack on it. Pepperfry was able to replace the chairs but they are refusing to repl...

Oct 05, 2020 by Rita Leo



Resolved


"Number of times I tried to get a refund from OYO but they did not bother. But after I approached Voxya, they nicely handled the matter and I got my refund."

Samit Brahmachari
Complaint filed against: OYO Hotels


Resolved


"Ontheshop refunded my money. I am very impressed with the service provided by Voxya. They have resolved my issue as soon as possible. Thanks for your support."

Debalina Ghosh
Complaint filed against: OntheShop


Resolved


"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"

S Harish
Complaint filed against: Xiaomi Mobiles


Resolved


"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."

Shruti Karanth
Complaint filed against: Swiggy


Resolved


"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"

Vasanthkumar K
Complaint filed against: Profit Aim Research


Resolved


"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."

Kaushik Mandal
Complaint filed against: Pepperfry.com


Resolved


"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."

Manpreet K
Complaint filed against: Zomato


Resolved


"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"

Kshitiz
Complaint filed against: Samsung


Resolved


"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"

Jyoti Chaudhari
Complaint filed against: ClickOurStore


Resolved


"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."

Aman Verma
Complaint filed against: Flipkart


Resolved


"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."

Abhilasha Bajpai
Complaint filed against: Shinehunts


Resolved


"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."

Kushal Prahladbhai Prajapati
Complaint filed against: PayTM


Resolved


"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"

Jyotiranjan Pradhan
Complaint filed against: Club Mahindra Holidays


Resolved


"Thanks VERY...VERY MUCH VOXYA. With your help, I got the immediate response from the party and the issue resolved in no time."

Deba Prasad Mohanty
Complaint filed against: Razorpay


Resolved


"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."

Nirmala Mary
Complaint filed against: Flipkart


Resolved


"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."

Purushothama N
Complaint filed against: Max Serve Solutions Pvt Ltd


Resolved


"Bajaj Finserv refunded my amount. Voxya, thank you for your support."

Kantharaju HS
Complaint filed against: Bajaj Finserv


Resolved


"Thank you Voxya for your help and support. I got my refund from Club Mahindra."

Chaturbhuj Singh
Complaint filed against: Club Mahindra Holidays


Resolved


"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."

Prince Kumar
Complaint filed against: Amazon


Resolved


"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."

Vijayasimha Ajarananda
Complaint filed against: Robu.in


Resolved


"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."

Tangella Mallikarjuna Raju
Complaint filed against: Clear Trip


Resolved


"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."

G Rajendra Prasad
Complaint filed against: Investment Reasearch Advisor


Resolved


"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."

Rohit Kumar
Complaint filed against: Swiggy


Resolved


"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."

MOHIT SONI
Complaint filed against: Yatra


Resolved


"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."

Nithin Das
Complaint filed against: Oyo Hotel


Resolved


"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."

Abhishek Yadav
Complaint filed against: Amazon.in


Resolved


"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"

Raja Rajangam
Complaint filed against: Airtel Digital Tv


Resolved


"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."

Naveen R Kumar
Complaint filed against: Yatra.com


Resolved


"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."

Mohammed Siraj Ali
Complaint filed against: Jasper Industries


Resolved


"Thank you so much Voxya I am fully satisfied with your quick service."

Avinash Kumar
Complaint filed against: Swiggy


Resolved


"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."

TCS Prasad
Complaint filed against: Spice Jet


Resolved


"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"

Sushil Mathew
Complaint filed against: Hathway Broadband Internet


Resolved


"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."

Darshan Kumar Patel
Complaint filed against: OYO Rooms


Resolved


"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."

Prabhakar Chaturvedi
Complaint filed against: Flipkart


Resolved


"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "

Rakesh Shinde
Complaint filed against: Swiggy


Resolved


"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."

Mannu Datta
Complaint filed against: Tatasky


Resolved


"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."

Asif Belim
Complaint filed against: OYO Rooms


Resolved


"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."

Anubhav Guha
Complaint filed against: Pepperfry


Resolved


"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."

Prasanth Didla
Complaint filed against: Delhivery


Resolved


"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."

Hiteshbhai Jodhani
Complaint filed against: PhonePe


Resolved


"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."

Zeeshan
Complaint filed against: Labbaik Umrahs


Resolved


"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."

Syed Shabeer
Complaint filed against: Wisdom Jobs


Resolved


"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."

Raunak Surana
Complaint filed against: Swiggy


Resolved


"Thanks to Voxya, I have got the refund back from Byjus :)"

Mohammad Ashfaque
Complaint filed against: Byjus


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