ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Fake sellers on indiamart (Indiamart) ^Open

There are FAKE sellers on Indiamart.com. I got scammed when trying to buy MI electric scooter. When i contacted INDIAMART, they washed their hands off saying they are not responsible. There is no proper checks done by INDIAMART to ensure the s...

Aug 04, 2024 by chetan devaraju

Full refund not credited (VegEase) ^Open

VegEase altered my bill from ...

Aug 04, 2024 by Ashu Sethi

I ordered a flo mattress from flipkart of dimensions length 60 inch breadth thickness but received (Flipkart) ^Open

Purna Hazarika , mobile no ********** was the technician who visited my place & provided wrong information to the flipkart.. due to which I am facing all problems... after ** times of complaint to customer support for refund I am bound to lodg...

Aug 03, 2024 by Jagat Thakur

Cheated By DAFABET (Dafabet ) ^Open

I have a amount of *Lac in dafabet they are keep asking documents to verify ...

Aug 02, 2024 by Annu

Dyson Product not working (Nykaa ) ^Open

Placed order for Dyson -airwrap multistyler blue blush on **th July and received courier on **st July but the product is not working, it switches off by itself and white light is blinking on the bottom of the dryer. Had similar issue when I ord...

Aug 01, 2024 by Dr srikanth pinipe

No response from company Wrong product delivered (Fame Official) ^Open

Wrong product delivered. No response from company. Sent many emails, no response. I am trying to return the product and get a refund...

Aug 01, 2024 by Aria Anna Manoharan

Withdrawal fraud (teen patti ) ^Open

Unable to withdraw the amount they have guaranteed to pay. I deposited +*****(twenty thousand) rupees so that i can withdraw ****(two thousand) everyday. But they are now allowing only * hundred rupees, which was not even in the option. ...

Aug 01, 2024 by Watham bankim singh

Olx fraud seller OLX didn ban them for a week even after police complaint (Olx) ^Open

I bought a helmet from olx seller and I was under the mindset that they verify with some government document, but they don't. I raised a complaint telling them I lost money which was around **** and gave them proof to block that account, and th...

Jul 31, 2024 by Nikhil

Wrong product delivered (Suit Saga) ^Open

I had ordered a suit set of rupees *** from suitsaga.myshopify.com but received a low quality crepe dress instead. I tried contacting them but received no response from them. I want to return the product and want my money back!...

Jul 31, 2024 by Shruti Kumari

Levis in Refund (Levis India) ^Open

I ordered a leather belt on June **th. I had to return it due to a size issue. They say they have refunded INR *** to my bank account, but I have not received it yet despite checking repeatedly. I believe they are not being truthful about the r...

Jul 30, 2024 by Vinod Kumar

Received wrong product (Meshoo App ) ^Open

Received wrong product n moshoo customer care is saying they can't return ...

Jul 30, 2024 by Riya goyal

Wrong product delivered (Meesho) ^Open

I have initiated return for wrong product delivery,from ** days they were simply giving assurance and only complaints, totally thry were simply escaping from the issue, its done fraud with me. Because of this i disturbed mentally too,i got hea...

Jul 28, 2024 by Jayprakash Sugi

Misleading Practices and Lack of Transparency by Amazon (Amazon) ^Open

I'm extremely disappointed with Amazon. It's frustrating that they didn't mention the Firestick *K Max version. How was I supposed to know about it? Now, as I try to return the regular *K version, Amazon is saying it's not possible, even though...

Jul 28, 2024 by Arun

CLOTHING BRAND SCAM (Ishva shop) ^Open

This brand scammed me. They send me torn clothes and wrong sized clothes of extremely poor quality very different from their pictures. They asked me to pay for the return delivery inspite of their faults and now after returning the products twi...

Jul 27, 2024 by Ushma dharod

Defective 3 HP Small power weeder (RBD machine tools pvt ltd) ^Open

This machine was purchased on **.**.**** duly paid an amount of Rs.**,*** by phone pe ide transaction No.T********************** and UTR No. ************. This machine is assembled as per company personnel instructions and leaflet cnclosed with...

Jul 26, 2024 by N. Ramakrishna Rao

Product mismatch (Flipkart) ^Open

I ordered Daikin **** Model *.* Ton * Star Split Inverter AC with order id OD****************** Has beed delivered but Indor and Outdor both are different models. Flipkart is neither picking up their product not providing refund...

Jul 26, 2024 by Santosh Kumar

Received Completely Different Product from Myntra (Myntra) ^Open

I had ordered * trousers from myntra and out of them one product i received is completely different, they didn't provide open box delivery and in place of trouser i have got a cotton tshirt of different brand without any tag , without any bill....

Jul 26, 2024 by Rishika Gour

Product not delivered (Vintage Closet Of Kamali) ^Open

Not received the product yet. Not delivered. Complete online payment done. No update from seller...

Jul 25, 2024 by Gajalakshmi K

NOt received my refund after cancellation of my order (Sangeetha Mobiles Private Limited) ^Open

I ordered an iPhone ** Plus from Sangeetha Mobiles on June **, ****. They guaranteed delivery within * hours, but I waited ** hours. When I contacted them, they said they only had one person in the store and couldn’t deliver the phone. Unders...

Jul 25, 2024 by Bhanu Pratap Singh

Worst customer service at Trends Rukmini gaon Guwahati (Reliance Trends) ^Open

With due respect, I went to buy some clothes for my daughter as it was her Birthday. At the billing time, I was asked for mobile number. I said that I don't want to give my mobile no at all. But, the man at the billing counter started arguing w...

Jul 23, 2024 by Chandan Dutta

AMOUNT NOT REFUNDED (Just herbs ) ^Closed

I ORDERED A SHAMPOO FROM JUST HERBS WEBSITE PAID VIA CRED. ORDERED CONFIRMED ON OCT **ND. AFTER CONFIRMATION THERE IS NO UPDATED FROM JUST HERBS. ON NOV **TH THEY SENT AN EMAIL OF ORDERED WAS CANCELLED BY THE COMPANY. AMOUNT WAS NOT REFUNDED. C...

Nov 23, 2023 by Hajara Suhaina

Deposit replacement (Olymp Trade app) ^Closed

Many times deposit successfully done but not appeared in there....

Nov 22, 2023 by Chaithra Jayan C

Concerns Regard Order (Swiggy) ^Closed

Hi, I ordered sandwiches from Subway on Nov *th for dinner. I didn't receive my full order from Subway. I ordered *. * Quantity Foot Long Sandwiches Aloo Patty ** CM *. * Quantity Aloo Patty Cheese Pull ** CM *. * Quantity Crunchy Mex...

Nov 21, 2023 by Sarvesh Devi

Not giving refund (Myntra) ^Closed

they have picked up my product and delivery agent took the product but in myntra app they created next pickup but i have no product because they have already took product from me ...

Nov 20, 2023 by Rajkumar yadav

DTDC Package not Deliver (DTDC) ^Closed

Tracking Number: *D******* Product was failed to deliver status was stuck from **th Nov. Called Customer Care more than ** days send several mails and raised their online ticket. But till now did not get my shipment. No proper response from th...

Nov 18, 2023 by Sreeram

PARTIALLY REFUNDED (Fashor ) ^Closed

On October **,****, I placed an order (worth INR ****) with Fashor.com for three dresses each amounting to INR ****, **** & **** respectively. On Oct **,**** I placed return request for all three and on OCT **st it was picked up for return. But...

Nov 16, 2023 by SINDHU NAGARAJAN

Exchange Return defective product (Myntra) ^Closed

The product that was ordered arrived damaged and covered with stains and black dots. I initiated an exchange for the same item, but the status of the swapped goods was changed to exchange on hold after it was sent out for delivery. I called cus...

Nov 15, 2023 by Aniket Jadhav

Refund rejected repeatedly (Flipkart) ^Closed

My sofa cum bed is * inches smaller than as written in product description, yet my return is rejected repeatedly....

Nov 14, 2023 by Rudrajit Samui

Urgent Unacceptable Service Experience with Order (Swiggy) ^Closed

Subject: Urgent: Unacceptable Service Experience with Order #*************** Dear @swiggyindia, I'm extremely disappointed with the service I received on my recent order (#***************). Not only did I receive the wrong items from Subw...

Nov 11, 2023 by Laveena Tharani

PACKAGE NOT DELIVERED (Cilory.Com) ^Closed

I have placed an order in CILORY worth Rs.**** on **th October,****. And from the tracking details, it seems they have shipped my order on Oct **,**** through DTDC courier with the tracking number *X*******. The address I've given on CILORY and...

Nov 06, 2023 by SINDHU NAGARAJAN

Imposed cancellation charges for an item not made payment (Swiggy) ^Closed

Swiggy is trying to exploit money from the customers. We tried to book an order on Swiggy app through Sodexo card but later on changed our mind and didn't make payment. But intentionally Swiggy has confirmed the order as Cash On Delivery withou...

Nov 04, 2023 by MURALI KRISHNA

Package not delivered (Swiss beauty cosmetics private limited ) ^Closed

I have placed an order of lip liner pack on September **, ****. And I paid rupees *** via UPI. I got a confirmation message from Swiss beauty for my order( #******). After * days i recived a text message saying the product has been shipped. Aft...

Nov 04, 2023 by Swathy

Package not delivered (Wakefit) ^Closed

Hi, I Purchased three products from Wakefit on **th October ****. I have been waiting for the delivery since then. I have raised complaints several times. No response from Wakefit nor the Xpressbees team. I think they are scammers. Even after...

Nov 04, 2023 by Sruti Panicker

Order cancelled without any reason (Cashify) ^Closed

I planned to sell my ipad *th generation through...

Nov 04, 2023 by Saurabh Jain

FOREIGN TOUR PACAKGE SHORTCOMINGS (JOY N CREW VACATIONS LLP) ^Closed

Pls find below detailed gist of our complaints/failure on yr part to provide services as promised Almaty Guide Kate was new to Almaty n was a visitor herself for her visa renewal.and was *st time visiting Almaty. Driver Jane English knowledg...

Oct 30, 2023 by YUSUF M PARDIWALLA

Returnrefund issue fraud (Xiaomi) ^Closed

it's Xiaomi email noreply@in.passport.xiaomi.com Service.in@xiaomi.com order id **************** transaction no ************ date of purchase **th September **** they accept their mistake but not ready to refund my amount please refund my amo...

Oct 30, 2023 by Srinivas

Order placed no confirmation seen money deducted (pohunch) ^Closed

Placed order for surf excel * kg. Please confirm the order. Paid the amount details attached. Order placed on the name of Mamatha Vardhi. Address : ***/* parekh building, near amber society talegaon dabhade, pune ****** ...

Oct 29, 2023 by mamatha vardhi

Myntra not giving refund (Myntra) ^Closed

I ordered * products from Myntra. One of them is not of my size. So, I returned it. But nobody is coming to pickup that product. Kindly help me to get refund from Myntra. ...

Oct 28, 2023 by SHIVANI VALECHA

Flipkart not picking up products and not giving refund (Flipkart) ^Closed

Dear Voxya, I ordered around ** clothing products in sale from Flipkart. Around * products are not of my size. one of the jeans which was showing black in website has different colour. I created return request for all of them. Flipkart pickup ...

Oct 28, 2023 by Shivani Valecha

No replacement for the damaged product (Nykaa ) ^Closed

I placed an order of * items on *th Oct and it got delivered to me on *th Oct. But one of the items was damaged/not sealed; I placed a replacement order on the same date *th Oct. But till now, I have not received any resolution for my complaint...

Oct 24, 2023 by Nishitha