ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Royal Enfield Unethical Business Practice (Royal Enfield) ^Open

Hi Dino Sir, Myself Tanveer, Please take * minutes read the below communication with RE and how they are cheating genuine RE fans and customers. Hi Sir/Madam, I have booked the classic *** reborn in January and it was to be delivered in ...

Apr 27, 2022 by Tanveer Ahmed Doddamani

Damaged product received (Happy collection theblousepost) ^Open

I have ordered through online on Instagram account name @theblousepost as on ** April ****. I had ordered through there WhatsApp number ********** as order was to be placed online. After the confirmation of availability of product I made paymen...

Apr 27, 2022 by Bhakti shah

Package delivered Out of four Fan only one was delivered (Amazon) ^Open

My Brother ordered four Bajaj forte ****mm Ceiling fans on **th Apr ****. Only one fan was delivered. We asked the delivery executive to show the package and they recorded the packet opening. There was no invoice in the box and the box was fill...

Apr 27, 2022 by Satish Kumar

Refund not received (Flipkart Pvt ltd) ^Open

Hello I'm Chandana I cheated from Flipkart online shopping I ordered * electronic items March ** but I cancelled the product in March ** **** But flipkart not refund me almost crossing * month even i called & complained so many times but the...

Apr 26, 2022 by Chandana Np

Package not delivered (Chocotown in) ^Open

Ordered Kitkat and Kitkat dark chocolates on **th April **** but still not delivered and they don’t reply to emails and number mentioned on website is switched off. I want full refund. ...

Apr 26, 2022 by Siddharth Jain

From 22 April 2022 internet is down at my house (DNA Broadband Pune) ^Open

Since ** April **** internet is down at my home. I have called customer support many times but the issue is not resolved yet. I think they don't think about the seriousness of my complaint. So After thinking too much I took the decision to file...

Apr 26, 2022 by Santosh Vilasrao Chavan

Package not delivered (thelablrangkari) ^Open

I have ordered * Suit from an Instagram ID name thelabelrangkari on **th i have paid full amount to her on a daily basis she is telling me that it will dispatch but m not getting any update neither she is replying nor she is answering my call. ...

Apr 26, 2022 by Asiya Bano

Cheating (Megalifein product ) ^Open

I ordered Jinger oil of Rs ***, company sent me Onion oil of Rs ***, which is delivered today...

Apr 25, 2022 by Babar Shaktinandan Shrimantrao

Lido Learning FRAUD (Lido Learning) ^Open

I’m am the parent who was forced to enroll LIDO learning by their team (Pavneet or Pamneet with whom I spoke) and who forced me enroll for the class and then only I can cancel if i dont want to go further. and then they took my aadhar details...

Apr 25, 2022 by Seema Naik

Regarding VU TV 40 inch extended warranty (Jeeves extended warranty through flipcard) ^Open

I purchase a VU LED ** inch from flipcard on *th feb **** as well took extended warranty up to **** from jeeves. my tv is not working since **** * to * times it was taken to jeeves workshop for ** t* ** days every after one month but it could n...

Apr 25, 2022 by Syed Muzaffer Mohsin

Return request rejected (Flipkart) ^Open

I order a a smart watch(huami Amazfit GTS Smartwatch) ORDER ID:- OD****************** I recieved this product ** April ****. Problem:- I recieved Different strap colour when I forward complaint flipkart Rejected my complaint. I don't know why...

Apr 25, 2022 by Shivanshu Raj

Order neither delivered nor refunded (Indiacakes.com) ^Open

had placed an order for cake & bouquet to be delivered at Kodaikanal on ** Apr ** vide order No ******* but it was not delivered at all. I was asked to pay additional Rs *** for the delivery, which I paid very promptly too but still the order w...

Apr 25, 2022 by Vikash Varma

Refund not received from reliance digital (RELIANCE DIGITAL ) ^Open

On ** March **** I Ordered Philips Air Purifier From Reliance Digital App Worth Rs *****, It Was Supposed To Deliver To Me By ** March **** , As It Didn’t Deliverd To Me By *th April **** So I Canceled Order On *th April, I Was Promised That ...

Apr 25, 2022 by Ritanshu Aggarwal

Refund not received from reliance digital (RELIANCE DIGITAL ) ^Open

Apr 25, 2022 by Ritanshu Aggarwal

Half product delivered (First Cry) ^Open

I have paid membership of first cry(club membership) and ordering from last one year. This is first time I am disappointed with the delivery, received half product. I ordered frock with bloomers. Received only bloomer, NOT frock. When I raise a...

Apr 25, 2022 by Kannupriya .

Dress not delivered not refunding the amount in online shopping (Vastra Swagruha) ^Open

I had ordered a dress in Instagram on January **th **** as there was a sale on that day, where the company Vastra Swagruha had put the sale. I had liked one dress & paid **** for purchasing it online. Seller told me it will get delivered within...

Apr 25, 2022 by Aishwarya R

Car damaged by GoMechanic (Gomechanic) ^Open

Hello Team, Mr Sachin from the Escalation team told me today that, you guys only try to repair it once again using the means of fiber welding, etc which will damage the bumper more and it is only a temporary solution. Also, he told me tha...

Apr 24, 2022 by Veeresh RV

Poor customer service (HINDWARE APPLIANCES) ^Open

I purchased Hindware Desert coolers last year **-April-****, this year I raised a case with Hindware call center on **th-april-****, my cooler is not working. Still I have not got any positive response from Hindware CS team. I already have c...

Apr 24, 2022 by Sachin Paliwal

Refund as package not delivered on time (Reliance Digital) ^Open

I was ordered lg * ton ac orderno-RDF******** on **th March,****. But it was not delivered on time so I requested to cancel the product & refund my amount. I taken follow-up with escalation team & send mail to ceo as well But till now i have no...

Apr 24, 2022 by Jagannath prasad

Wrong item delivered (Flipkart) ^Open

I have ordered ladies kurta from flipkart but they delivered different products so I requested to change but they rejected replacement requested also they blocked my flipkart ID so I can't contact them...

Apr 24, 2022 by Anil Sharma

Refund Request Rejected by Damro (Damro Furniture Private Limited) ^Closed

I purchased a Bed (King Size Rubberwood) from Damro Marathahalli after a few days of using the product was damaged and I requested for replacement as per warranty, Damro replaced the product yet again after a few days of usage I faced the same ...

Dec 29, 2021 by Saravanan SIVAJI

My bank got debited (Myntra) ^Closed

I placed an order on Thursday n i made an online payment on friday **** My bank got debited but the payment failed and I called them they told me to wait for ** hours n I waited but still got no response even after writing to them again, they m...

Dec 27, 2021 by Atufa

Sent wrong item with missing parts (Ajio app) ^Closed

The tote bag they delivered had a different pattern which an entirely different product available on their app…ans the detachable long strap was missing ...

Dec 26, 2021 by Priya Brar

Cab Service cancelled (Clear car rental) ^Closed

I had booked a cab through Clear Car Rental company. The total cost of the trip was Rs. **,***/-. I made **% of the total cost (Rs *,***/-) as booking fee and the remaining amount (Rs **,***/-) was added to their wallet account. On the date of ...

Dec 25, 2021 by JAYARAM VARMA

ExportersIndia unlawfully charging my account through ECS (exportersindia.com) ^Closed

I Started A Monthly Membership Of Rs. ****/- With ExportersIndia. After My First Month, I Decided To Cancel My Membership. I Was To Be Charged On The *th Of Every Month. After Being Unable To Find A Cancel Membership Button On ExportersIndia.Co...

Dec 23, 2021 by Varun

Package never sent (Compify) ^Closed

I paid for a keyboard as per the instructions on the website. UPI payment which we forward a screenshot of to info@compify.in. For a week they respond on Whatsapp before going completely dark. After a month I started posting reviews online post...

Dec 22, 2021 by Nikhil Ninan George

Refund policy (Nurserylive) ^Closed

I dnt get my money back .they even dnt reply I emailed them hundred times but not get even * reply...

Dec 20, 2021 by Shilpa Gupta

Food not delivered fees charged (Swiggy) ^Closed

Food was not delivered by the executive of swiggy but the amoutn was charged incorrectly asked to cancel the charges but not done by the swiggy customer team behaved inappropriate. ...

Dec 19, 2021 by B. Goutham reddy

Lenskart cheating people with fake ads Luring people to buy their membership and not delivering the (Lenskart) ^Closed

I Purchased Lenskart Pro Membership on ** December with order id: ********** which Includes First Pair Free Along With Anti Glare Lenses As Promised By Them. But When We Try To Add Anti Glare Lenses To The Pair, It Asks **/- Extra Over And Abov...

Dec 18, 2021 by SHIVAM BANSAL

Money deducted but not credited (Coindcx Go) ^Closed

I have made a deposit of **** on coindcx on *th december **** and the money has been deducted from my bank account but neither credited in coindcx wallet nor returned in my bank account. As i talk to them they told me to wait for * days and now...

Dec 18, 2021 by Rahul sharma

Completely Damaged plant (Nurserylive) ^Closed

My order no. NLV**********, was completely damaged due to worst packing. There was no stabilizer to support the plant and was completely collapsed.Highly disappointed....

Dec 18, 2021 by Thamarai

Poor quality (Make way fab) ^Closed

I ordered a suit but I receive a kurti n quality was very poor n value of that is only *** rupee plss refund my amount.....

Dec 17, 2021 by Anchal

Mis communication while purchasing (Lenskart) ^Closed

Communication not clear while purchasing...

Dec 17, 2021 by Manish Kachalia

Goods order package not delivered (RELIANCE DIGITAL ) ^Closed

I have purchased Sansui Led tv from reliance digital on * dec. but I have not received delivery yet. arriving date mentioned was * dec. website don't have option to cancel the order. I have paid *****. please help me to get refund of money....

Dec 16, 2021 by Hemanth Kumar

Charging over and above the membership fees (Lenskart) ^Closed

I purchased Lenskart Pro membership which includes First Pair Free along with Anti Glare Lenses as promised by them. But when we try to add anti glare lenses to the Pair, it asks **/- extra over and above the membership fees. When contacted cus...

Dec 16, 2021 by SHIVAM BANSAL

Order delivery not executed since last 12 months (Makemyhobby.com) ^Closed

Placed order for aquarium fish with www.makemyhobby.com in Oct'**. Initially the delivery delay was blamed on COVID related reasons. But after relentless follow-ups from my side, I was informed in Jul'** that the orders will be despatched that ...

Dec 16, 2021 by SUJESH NAIR

Replacement for Laptop and Support Services (DELL INDIA LAPTOP ) ^Closed

I purchased laptop from Dell model number Inspiron **** on ** Aug ****. After just one month use, the laptop started giving abnormal heat (*** degrees). I took the laptop to their service centre in ** October where they replaced the fan, the pr...

Dec 15, 2021 by Mohammed Abdulrahim Akheel

Bad Product delivered by Pepper Fry (Pepperfry) ^Closed

Please find below chronology of events for the grievance: *) *st Sep: Ordered product from Pepper Fry *) **nd Sep: Product delivered by pepper fry *) **st Nov: Noticed issue with product. The stiches of the seat are coming out of the chai...

Dec 13, 2021 by Arijit Sengupta

Forcefully charged by refusing to cancel subscription (exportersindia.com) ^Closed

I started a monthly membership of Rs. ****/- with exportersIndia. After my first month, I decided to cancel my membership. I was to be charged on the *th of every month. After being unable to find a cancel membership button on ExportersIndia.co...

Dec 13, 2021 by Varun

Maxbhi Elcotek Telecom Order Defective product sent for moto plus (Maxbhi.com) ^Closed

I Purchased A LCD With Touch Screen For Moto E* Plus - Black (Display Glass Combo Folder). Maxbhi.Com For Sending Me A Defective Touchscreen And Your Website's Support Page Wasn't Functional At All During The Warranty Period Also Your Customer ...

Dec 10, 2021 by Pallavi