ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (LT Online Store) ^Open

I've ordered Haze ***mtr Cat-* Patch Cord Lan Cable on May **, ****, **:** pm. Still, the product hasn't been delivered. Order id :#**-**-******...

Aug 03, 2020 by Suganthan

Package not delivered (Peltasis com) ^Open

i ordered nars lipstick from this site till now they didn’t delivered anything . Now they closed the site . it’s fraud . don’t buy anything. it’s total scam ...

Aug 03, 2020 by Dr Aditi

Rakhi delivery (Myflowerapp) ^Open

I have ordered a rakhi for my brother on dated * August and they don't delivered it on time also not delivering my order...They are not receiving any calls and emails...Such a rediculous behaviour. Please take action against this site. And plea...

Aug 03, 2020 by Priyanshi Tiwari

Return is not showing (Flipkart) ^Open

My order I'd is Flipkart is OD****************** I have order a REAL ME BUDS AIR BLUETOOTH HEAD SET I have received damaged Condition and when I am going to create a return request it's showing Contect to brand but only area no one Help me that...

Aug 03, 2020 by Rajaram parek

Product not delivered (Stay at home co in) ^Open

I purchased a product from on** Jul **** but still they have not delivered and for emails also they are not responding about delivery schedule. I paid through Zaakpay payments using My credit card ...

Aug 03, 2020 by Suresh YB

Package not received (Ajio) ^Open

I haven't received the order yet , the delivery date expected to be ** July and it's *rd aug today. I am unable to track the order even....

Aug 03, 2020 by Shilpa Khurana

Payment not received (Adsmacro.com) ^Open

i have paid ***rs for registration. After that i have started doing work , totally my earninga****rs. But they are not giving my money back....

Aug 03, 2020 by rajasekhar reddy

Package not delivered (Tjori) ^Open

I have ordered * kurta sets in the month of April ****....it has not been delivered. Order. No.**************** date :(**/*/****) Order no:***************. Date:(*/*/****) ...

Aug 03, 2020 by Nandhini

Not accepting my return (Surprise wardrobe ) ^Open

I ordered a pair of zodiac shirts from this site. Product recieved was of very cheap quality so I filed the return request against that order. There was no reply from the site plus now site is unavailable. I want my refund . Please help me....

Aug 03, 2020 by Shivangi Purohit

Refund is not reflected (Spiceshop Co In) ^Open

I have order an item and They cancelled and the refund is being not done from last month. They are not responding and phones are switched off and no mails are being responded. I have made payment through cashfree gateway and they are too not r...

Aug 03, 2020 by Vamsi

Not refunding my money back (Club Factory App) ^Open

I ordered for vita glow tablets they send me a different product and I told them I received a wrong order so I returned it. It was a pre paid order so they were suppose to return my money since ** July **** when they received the order in their...

Aug 03, 2020 by Felistas

Refund not Made (Moglix delivered by delivery couries) ^Open

I ordered A Blower From Moglix.com which was Defective and i Returned That One the same day but * month no Refund done. Cheat Company...

Aug 03, 2020 by Kamlesh Pandey

Pacage not delivered (2GUD BY FLIPKART) ^Open

Sir i want to say that that my order was not delivered to me and it shows in my order section that it is delivered. And I am not receive any product at all. It delivery boy chets with me. Because my order was prepaid. Delivery boy chets with m...

Aug 03, 2020 by Shekhar Mishra

Shopkeeper not taking coins (Local Banya) ^Open

Village Bhanbhori Tehsil Barwala District Hisar Shopkeeper in village does not receive rs *, rs* coin as we want to purchase a matchstick we have to take more as he didn’t receive Rs*,Rs* coin many more this of day uses like shampo pauch,n...

Aug 03, 2020 by Sumit Nain

Refund for my order from club factory (Club Factory) ^Open

I ordered a dog cloth from club factory on * July ****, but till now i haven't received the product not the refund and my contact number on club factory was ********** and mail id shalini******@gmail.com. I have paid for the product through pay...

Aug 03, 2020 by Shalini Patel

Refund not processed (OnePlus) ^Open

I am ordered one plus *T mobile with OTG cable on June *. They delivered without a phone so I refused to accept. till now refund not processed. ...

Aug 02, 2020 by SUNDAR RAJAN

Product not delivered (www.takesuper.com) ^Open

I ordered Solar Bulb with motion sensor on www.takesuper.com on * June **** Order ID : ***** but the product was never delivered to me and even after multiple mails got no solution . Please help...

Aug 02, 2020 by Manoj jhabak

Package not delivered (Finifox Fashion) ^Open

It’s been over ** days now, I haven’t received my order. That website now is not available and instagram is also not available. ...

Aug 02, 2020 by Puru Suri

Package not delivered (Myflowertree.com ) ^Open

I have placed an order of Rakhi to Australia. They said that the total was **** INR. But later they asked an extra charge of *** INR. I even paid that amount. They said that the order is processed. But from that time there is no response from m...

Aug 02, 2020 by ARROLLA SHANTHAN

Package not delivered (Live your own style lyos ) ^Open

No tracking facilities are provided. No way to contact these guys and still running such a fake company that too on such a big social media platform @facebook. This company has innumerable complaints and grudges. I have ordered without seeing...

Aug 02, 2020 by Priya

Govardhan Panner was all brown and smelly (Parag Milk Foods) ^Closed

I Ordered * packets of Govardhan Paneer in July *st week.All has expiry in August. Today i.e. ** July, I opened panner packet and Panner was all Brown and also smelling very bad. On package expiry is ** Aug ****. Batch number APNB**FO**. I am v...

Jul 13, 2020 by PAHUL SHARMA

Package not delivered (Live your own style LYOS ) ^Closed

I have order resistance band from LYOS website. it has been more than a month still i haven't received my order. There is no response to our emails and no phone number is available. Order Link: https://liveyourownstyle.co.in/***********/orders/...

Jul 13, 2020 by Ravikumar Bestha

Package not delivered (Shopdeal Clue) ^Closed

I have ordered Philips MG **** Trimmer by making payment of Rs. **** on **.**.****, but on tracking the order even today i.e. **.**.**** the status of the order is under process. I also mailed them on **.**.**** (as Customer Care number was...

Jul 13, 2020 by Neeraj Verma

I order designer saree with yellow and blue colour ane i received cheap material saree with yellow c (detrends) ^Closed

we received this product on dt-**-july **, but when open the courier we have seen different product in this packet, i complaint immediate with their whatsup no & i send email immediate but no respond yet, please suggest how to retun back my mon...

Jul 13, 2020 by jyoti N Gavhane

Paid and not received any parcel (Stylo febric) ^Closed

Hello, I haven't received any parcel or tracking link and airway bill number., my order was put on **th June....

Jul 13, 2020 by Baisakhi Jena

Ordered goods not received (https liveyourownstyle co in collections all) ^Closed

I ordered "Resistance band" from 'https://liveyourownstyle.co.in/collections/all' this website or say some fraud organization on *th June ****. Its been more than * month now I haven't recieved anything yet and neither am I able to contact them...

Jul 13, 2020 by Naman Jain

Worst case delivered (Zapvi.in) ^Closed

I waited almost ** days for the bad thing to be delivered while print seems to be of low quality and to the exactly thing I gave for print it is tilted and not printed properly waste thing on ur mobile so will not recommended to anyone for sure...

Jul 13, 2020 by Gopinath

I have ordered minlaptop on projector cart myshopify com I dont have contact nor I received the del (Myshopify com) ^Closed

I have ordered minlaptop on projector cart myshopify.com, I dont have contact nor I received the delivery. Order number given is ****. total cost is ****/-. I have not received anything till now...

Jul 13, 2020 by Suresh Chandan

Package not delivered and status is showing as delivered in the app (Tata Cliq) ^Closed

I have ordered Kingston SD drive in TATA CliQ ,the issue that i have experienced was my package is not delivered to me but it is showing as delivered in the website and even i got a message in watsapp too. I didn't received any call or security...

Jul 13, 2020 by Rajitha

Package not delivered (Stylofebric) ^Closed

Package was not delivered...this is not done ... Please stop scamming people...

Jul 13, 2020 by Anushka

Delivered wrong product (Suktams in) ^Closed

I have ordered * lingerie set through COD mode but got totally different product when i recieved...suktam.in doesnt provide any contact number or email to complain ....really helpless ...

Jul 13, 2020 by Malvika

Package delivered (spiceshop co in) ^Closed

I Have Ordered Oneplus * Pro And They have gave me Delhivery Tracking ID UPL******************** I Have Checked Many Times In Delhivery Website And Also i Have Gone Delhivery office They Said Their Tracking ID Contains Only ** Digits And I...

Jul 13, 2020 by Muqtadeer Siddiqui

Package not delivered (stylofebric in) ^Closed

I have paid for the order n no communication further...

Jul 13, 2020 by Swathi

My head set is not working (vivo) ^Closed

I ordered a new head set on club factory but the head set is not working. So, kindly solve my problem as soon as possible. ...

Jul 13, 2020 by Ranjith M S

Prepaid order not delivered (Stylofebric in) ^Closed

Had ordered garments in the month of June. Got the order confirmation stating that due to coivid ** the order will be delayed..but now no contact possible as the incoming facilities to the Number are blocked...it was a prepaid order of **** rs....

Jul 13, 2020 by Priyadarshini Singh Shedge

Package not delivered (Live Own Style LYOS) ^Closed

My order number is *****. I had ordered it on ** july **** and yet there is no updates on my shipment. Please provide the shipping details or the refund....

Jul 13, 2020 by Saif

Package not deliver (Liveownstyle) ^Closed

I place the oder for resistance band i can't track my oder please refund my amount if you cant deliver the product ...

Jul 13, 2020 by Ketan

Service (O general Ac) ^Closed

I purchased a O'general window ac in March ****, ** days back its compressor blew up I registered a complaint and serviceman arrived at my house after * days he said it will take *-** days for the compressor to arrive. It’s been more than ** ...

Jul 13, 2020 by Amzar Faisa

Wrong product (Dominant dails) ^Closed

They showed me one and delivered another product...

Jul 13, 2020 by Pavankumarreddy

Stylofebric fraud (Stylofebric in) ^Closed

I ordered on **th june and paid rs **** aprox. order no. ***** but neither the product nor refund is recieved. No response from last * week....

Jul 13, 2020 by rishabh jain