ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

No Refund of deducted amount of declined transaction (Amazon NPCI BHIM SBI) ^Open

I ordered a product from Amazon. After receiving I did transaction over NPCI BHIM App. Transaction was successful from my end but Amazon says they didn't receive. I contacted NPCI BHIM which replied transaction successful so contact merchant or...

Feb 04, 2020 by Mayur Gaikwad

Package not delivered (The Genuine Seller) ^Open

I am sahil last night i sent Rs **,*** to the genuine seller...he has Instagram page name as the genuine seller ,he is selling cellphone from that page with **.*k followers on her page.....when i sent money to that person he didit recieve my ca...

Feb 04, 2020 by Sahil

Banaras Style Different and Bad Quality Saree (banaras style) ^Open

I bought one saree from Banarasstyle website which costs Rs.****. Saree was not as shown in the picture. And material is degraded and not at par. Order number - BS************ I wish to get refund of the purchased saree and need to return. S...

Feb 03, 2020 by Aknaksha Agrawal

Return date changed (Myntra) ^Open

I had ordered when the return policy was ** days and now it has changed to ** days. This is why I can't raise the return. I would like you to help me raise the return asap . order. number Order no.: *******-*******-******* I already talk...

Feb 03, 2020 by Soumya prasad

Exborders com Fraud No refund for order cancelled by company saying its unavailable No respons (www exborders com) ^Open

Order No: EXB********************** (MANGROOMER Lithium Max Back Shaver) Transaction ID EXB********************** dated **-Nov-****. PayU ID: **********. Amount Paid INR ****.** via ICICI Bank Visa Credit Card. Unfortunately fell victim t...

Feb 03, 2020 by Gaurav Prashar

CheaterAJIO FRauds Refunddedectedaprtially ShameOnRelianceRetailLtd (Ajio) ^Open

I'm disgusted with kind of Cheater AJIO is! I'm highly disappointed by kind of issues they have created in soo many orders...Checking at my bank statements I realized Reliance Retail Ltd. is amazing in Cheating and Frauds! My Refund of Rs.*** f...

Feb 02, 2020 by Prachi

Rs fraud (Good Mobile Sales) ^Open

Good Mobile Sales owner Ruchika mob. no. +************ has placed my order with wrong clone phone. delivery boy forced me to pay full amount before delivery. i paid and check the device. but develivery boy run away when i want to say him that t...

Feb 02, 2020 by Nikunj Kr Patel

Weong packeg recieved (EZEEKART NET) ^Open

I had ordered JBL headphone but I had receive wrong ordered I had received some thing eals but I want to my money back this is the order ID ********** Despatch date : */*/**** Kindly heald me ...

Feb 02, 2020 by Ghanshyam Tiwari

Wrong DSLR delivered second such incident with costly items in last 5 months (Amazon .in) ^Open

I am a photography enthusiast and I have been planning to upgrade my camera equipment recently. I ordered a Canon EOS **D priced at INR **,*** from amazon.in on January **, ****. I was promised a delivery date of February **, ****. However, I w...

Feb 01, 2020 by Kunal Swami

Charged extra for carry bag (MINISO INDIA) ^Open

On Friday dated **st jan. We went to buy product from miniso g**, ground floor, VR punjab, NH **, mohali, punjab-****** We bought * products in total worth rupees xxxx bill no. ************, cashier IN****. We were told that carry bag will be ...

Feb 01, 2020 by Simarpreet Singh

Flipkart has denied to replace my defective product (Flipkart private limited) ^Open

I have ordered a smartphone called realme * pro from Flipkart. After delivery I found that the phone is defective. The proximity sensor isn't working. So I requested Flipkart to replace the product. A technician has visited the product and foun...

Jan 31, 2020 by NILANJAN SAHA

A Different product delivered (Themegamart Co In) ^Open

I ordered Milton's Steel Plain & Thermosteel Duo Deluxe Bottle Style Flask, **** ml, Red Combo — Sale price Rs. *,*** but I got Mega shine ***ml stainless steel vaccluum flask. when I sent an mail for replacement at help@themegamall.in t...

Jan 31, 2020 by Ruchi Raghuvanshi

Online shopping fraud (Rajsimran.com) ^Open

I ordered one dress from this website on ** jan ****. They have only COD option available so when I received my order, I paid them ***rs but inside the packet I got one cheap **rs saree on ** jan ****. After I realize that this is fake website...

Jan 31, 2020 by Khushboo Dangi

Ezeekart Name Conflicts (Ezeekart Creation LLP) ^Open

Our company name reputation is damaging because of the below companies selling the fake products , Ezeedeals Ezeekart.net Ezeeclues.in Please be aware of the seller Regards Ezeekart Creation LLP...

Jan 31, 2020 by Gopal

No Delivery of Product and No Response (Fashion Panda) ^Open

Hi Voxya, I placed order for * products from shopping site called "wear it out" at date **th Jan ****. I paid full amount in advanced which is **** INR. Now till i have not get any delivery nor tracking or any response. When i am t...

Jan 31, 2020 by SHREEPAD BALASAHEB AVHAD

Duplicate watches received (Gemstracks ecommerce store) ^Open

They have delivered the duplicate and cheap local watch against the shown chronograph analog watch and even the no given on courier is also not in service. They have just cheated....

Jan 31, 2020 by Ashish Bharti

Refurbished phone received instead of new one (Amazon.in) ^Open

I ordered a brand new mobile phone (blackberry classic black) but recieved a renewed or refurbished one that too with a local charger and headset was not of that classic model on ** jan ****. Immediately after knowing this i contacted amazon cu...

Jan 31, 2020 by Kuldeep singh

Wrong phone delivered (Sr Stores) ^Open

I ordered for a new oneplus*T pro phone from this seller by looking at his advertisement on olx. He sent the package on cash on delivery basis charging Rs.*** in advance for delivery. after I received the package some duplicate old iPhone is in...

Jan 31, 2020 by Abhinav anand

Cashback NOT Received (Quikr bazaar) ^Open

Ad ID: ********* FRAUD AND CHEATING BY PARTHA SARATHI - Ad ID: ********* Hello Voxya/Quikr Management/ Mr. Pranay, This is related to the Ad Id mentioned in this complaint. Regarding this Ad, there was a cashback commitment from Mr. Partha ...

Jan 31, 2020 by Subhodeep Ganguly

Package not delivered (Nykaa ) ^Open

The complaint is regarding my order number :NYK-********-*******. It was showing delivered by some blue dart guy on **th Jan **** at *.** pm and is received by some person who doesn't even exists in my Appartment. I tried to raise a concern the...

Jan 31, 2020 by Neethu Aziz

Products not delivered (Amazon .in) ^Closed

Dear Amazon.. I thought unlike Snapdeal or someother..Amazon is so reputed and trustworthy.. But I lost my belief.. I purchased Bluetooth (Airdots -redmi)..with price of rupees ****.. I purchased it on *th Dec ****.Today date is * Jan ...

Jan 07, 2020 by Raju Macharla

Package Not Delivered (Aldrado Com) ^Closed

Fake site Order no ***** not delivered ,placed on ** December ****, but there is no reply from the site...

Jan 06, 2020 by Garima Arora

Clearly refuse to provide refund (Amazon .in) ^Closed

Hello sir , I booked Redmi Note * Pro on ** nov, which was delivered to me on ** nov, whose order id is ***-*******-*******. On ** November, this phone automatic switch off. Resetting it, I went back and after a while the same problem happened...

Jan 06, 2020 by Sagar sharma

Package not delivered (Caseitup.in) ^Closed

I ordered a bag on **th october **** from this website worth *** bucks. Already paid the order but they haven't delivered the product yet. It says **-** working days for delivery TAT. I have waited for all those days but still the product has n...

Jan 06, 2020 by Noman Khan

Package not delivered No update about the order (Vinay Fashions) ^Closed

I had ordered Sheesha Hot star volume * of Vinay Fashions from this Yaris Fashions on **th December. It was to be delivered on **st december. I even paid extra shipping charge of *** rs for Fedex. But i have been cheated. There is no update nor...

Jan 06, 2020 by Merlin jochan

Item not received yet (Aldrado) ^Closed

I have ordered and made payment on **rd Dec **** and received below msg. Hello Saurabh kumar, your order #***** with Aldrado has been dispatched and shall deliver to you shortly. Still not received any msg or confirmation....

Jan 06, 2020 by Saurabh kumar

Aldrado shoes app (Aldrado Radha Creation ) ^Closed

I purchased shoes , i pay amount by using net banking .but shoes not received yet,this is fake app, and its customer care are hackers. they hackers find out your bank detail and hack your bank account, be careful...

Jan 06, 2020 by Jyoti verma

Packege not delivered (Aldrado Com) ^Closed

I ordered *pairs shoes from this ALDRADO COM * week before.. And i got message your order accepted and delivered shortly.. After * week, there is no contact of this site and neither get any delivery.. What i am seeing that is fake company or ...

Jan 06, 2020 by Shyam sharma

Order not delivered (Aldrado) ^Closed

I ordered shoes from Aldrado.com on **rd December **** and received a text immediately that my order number is #***** and is placed. After *day on **th I received a text that my order has been dispatched and will be delivered to me shortly but...

Jan 06, 2020 by Manav Piplani

Smart TV purchased (Flipkart) ^Closed

Dear Sir / Madam, I am writing to you to raise an issue about: Computers and Consumer Electronics The issue that I have experienced was: The product which has been delivered is not upto my expectations and the confirmation of the same was...

Jan 06, 2020 by Vinay Singh

Package not delivered (aldrado com) ^Closed

I ordered shoes worth ₹*** from aldrado.com on **th December **** and after placing my order I came to know that there is order confirmation received via email. Also there is no any way to track my order. However, I waited for some days and t...

Jan 06, 2020 by Bunty Walia

Wrong item delivered (Thesilkee In) ^Closed

I ordered Fancy sky blue mono net lehenga choli from thesilkee.in But I received an old pair of jeans shirt instead of the lehenga. I tried contacting them but got no response. Please do something. ...

Jan 06, 2020 by Manisha Meena

Received Wrong Item want my Money Back (Myntra Design Pvt Ltd) ^Closed

After So many complains i received the exchange product.the product Again which i have received is totally different instead of calvin klien jeans i received jack & jones with price tag of calvin klien .On Myntra facebook messenger i posted th...

Jan 06, 2020 by Pushkar Singh

Not get refund (Flipkart) ^Closed

I ordered a tshirt of metronut from flipkart worth ***, delivered on **.**.**** on cash on delivery, and due to size issue it was returned on *.**.****. Then I get a message from flipkart that the amount will be refund with in * business d...

Jan 06, 2020 by Akshitha v p

Package not delivered (aldrado com) ^Closed

Iam searching for some good set of shoes, then i found this website called "Aldrado.com" I order one set of shoe in it and paid the amout through paytm. Because it is the only payment method available. Immediately I got one msg that your order...

Jan 06, 2020 by Shariff

My shoe was not delivered (Aldrado) ^Closed

My order number is 10390 ...

Jan 06, 2020 by Mohit dhamija

Online order package not received (Aldrado Com) ^Closed

I ordered * pairs of shoes worth ₹*** from aldrado app on **nd december **** and after placing my order I came to know that there is nothing any order confirmation received via email, text or any other medium. Also there is not any way to tra...

Jan 05, 2020 by Anbarasan

Wrong sarees cheap quality ones has been sent (Great Indian Saree from Surat Gujarat ) ^Closed

I had ordered * soft silk sarees black and pink sarees *** Rs each but I got the cheap quality * Sarees ugly coloured ones I have the receipts of which they sent ... I want the refund for my sarees .. so kindly help me to get my money back ...

Jan 05, 2020 by Asha jolly

Aldrado purchase not recieved (Aldrado Radha Creation ) ^Closed

I have given order of shoes to aldrado site worth Rs **** on **-**-**** but till date no product received and no update is recived. Pls help...

Jan 05, 2020 by Jenish vasani

Package not delivered (Aldrado) ^Closed

I ordered shoes worth ₹*** from aldrado app on **th december **** and after placing my order I came to know that there is nothing any order confirmation received via email, text or any other medium. Also there is not any way to track my order...

Jan 05, 2020 by Simranjeet singh