ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Received ragged cloth when ordered track pants (https motionstyle myshopline com products cottonjoggerpantpackof2) ^Open

I have ordered a set of cargo pants from an online shop called "Motion style". After receiving the order, I opened the package only to see two pieces of ragged and spoiled cloth. I tried to return it but there is not a single option showing in ...

Aug 30, 2023 by Vaishnik vadanala

Oyo Refund converted to Oyo Money (OYO Rooms) ^Open

i made Rs *** payment . Upon cancellation without giving the payment to my credit card they refund it in their wallet & now there is no option to transfer the money. ...

Aug 30, 2023 by soumya dhar

Apsrtc vijayawada buses are not coming regularly (Andhra Pradesh State Road Transport Corporation APSRTC ) ^Open

The buses are not coming regularly on **-** platforms in Vijayawada Apstrc bus station. And *:** am chandarla padu bus didn't stop on **-** platform, the driver of chandarla padu bus is misbehaving with the travellers on shouting on them who ar...

Aug 30, 2023 by Dileep

Cheating by shopkeeper (Moti chand Jwellers ) ^Open

Sir, my father bought **.*** grams of gold jewelery from Motichand Jewellers. The shopkeeper marked the price of ** carats as Rs.***** per ** grams on the bill and making charges as Rs.*** per ** grams. According to this the total cost of **.**...

Aug 29, 2023 by Prashant Kumar Singh

PACKAGE REFUND NOT RECEIVED AND CALLS NOT BEING ANSWERED (Dogzkart) ^Open

Ordered Calibra diabetic dog food ** kg online from Dogzkart @ ₹**** prepaid by credit card on **th August ****. Received a DTDC tracking number same day which does not show any tracking details on search and the number had apparently been la...

Aug 29, 2023 by Dr Jigme T Shartsho

Amazon Cash back voucher not delivered (NoBroker Technologies Solution Pvt Ltd) ^Open

I have purchased Flat in Navi Mumbai from builder Kalpataru through NoBroker Technologies Solution Pvt. Ltd for which they confirmed Rs. *****/- cash back Amazon voucher by **-**-****, however they have not provided the same and also not respo...

Aug 29, 2023 by Sukhveer Singh

Complaint Against Magicbricks com for Negligence Misrepresentation and Failure to Deliver Promised S (Magicbricks Realty Services Limited) ^Open

I am writing to register a formal complaint against Magicbricks.com, a property listing website, for their negligence, misrepresentation, and failure to deliver the promised services. I am seeking your intervention to address the injustices I ...

Aug 29, 2023 by Hrishikesh K

Package not delivered (Limewood Holidays And Hospitality) ^Open

i have taken the membership of * years from limewood hospitality and holidays on ** june ****. after one month i got my membership id but no other details was found on the mail. after that i tried to contact Mr. Ashish who has given this member...

Aug 29, 2023 by VANDANA Bhagadkar

MISSING QUANTITY (Meesho) ^Open

I ORDERED * SETS OF MEN KURTA FROM MEESHO SELLER NAME TY HOUSE. THEY SEND ME ONLY * SET OF KURTA. WHEN I COMPLAINED ABOUT IT THEY TOLD ME YOU ARE NOT ELIGIBLE FOR A REFUND AS WE HAD SENT BOTH ITEMS. THEY TOLD ME WE INVESTIGATE AND THIS (We regr...

Aug 29, 2023 by JYOTI

Account blocked and not provided survice (Flipkart) ^Open

I purchased a MEDHA DJ plus amplifier.but, product was delivered different.but they blocked my account ...

Aug 29, 2023 by Tapan Talukdar

Zoomcar Host support not provided (Zoomcar host) ^Open

I have added my car on the Zoomcar host platform. I had a booking on * August ****, which was supposed to end on **.*.**** with booking ID JPSNC**C*. My car did not return on end time. when I complained about the issue, the complaint was lodged...

Aug 28, 2023 by Yogesh Kumawat

Blocked my account (Flipkart) ^Open

ordered a product but cannot return as flipkart blocked the the account....

Aug 28, 2023 by richa kumari

Received expired damaged product in less quantity (Dunzo Delhi) ^Open

In my last order I have received a very old, damaged, unsealed, moldy and half empty pack of Drum Tobacco. This is the second time I've received unsatisfactory product from the same vendor. I had spoken with the vendor personally and th...

Aug 28, 2023 by Ananya Sarkar

IPAD not repaired in Warranty (Apple) ^Open

We Purchased Ipad ** Inch Pro Wifi - ***Gb Space Grey SKXNRY*G*HM on the name of Noor Transport our company on **st May **** from Unicorn Infosolutions Pvt Ltd MG Road, Pune Apple Showroom, It was giving Charging Issue as Ipad was working fine....

Aug 28, 2023 by Sajeed Shaikh

Defective product (Croma) ^Open

Dear concern, This is important to bring you in notice that I have been sold defective machine of Bosch . All information provided too were wrong at time of purchase. Machine is not performing well nor clothes are in good condition after wa...

Aug 28, 2023 by Mahima Mehta

Samsung Watch 6 Classic Defective product (Samsung) ^Open

I recently bought a Samsung watch * Classic LTE version on August **. I assigned vodafone ESim to use the LTE in the watch. When i use LTE the watch gets hot and goes into Airplane mode and this happens every few minutes which makes it unsuable...

Aug 28, 2023 by Anand KJ

Intermiles not helping redeem miles jet Airways (Intermiles) ^Open

I am writing to share an unfortunate experience that I have recently had with the InterMiles program, a platform I had once held in high regard. As a loyal customer and a dedicated member of Jet Privilege, which has now been rebranded as Int...

Aug 28, 2023 by Nakul Kabra

Unacademy (Unacademy Bangalore) ^Open

My personal data of Unacademy account has been breached in dark web and selled in dark web by shiny hunters hackers. I requested a lot to unacademy to delete my unacademy account and it's personal data from their servers permanently till now th...

Aug 27, 2023 by Dileep

It s been 3 months Haier service has taken the money but not been able to fix my AC issue (Haier india ) ^Open

I have Haier AC which was bought in **** and currently is out of warranty. In May **** the AC stopped working, so I approached Haier customer care to fix the issue. On June * ****, technician from Haier authorised local service center sent a te...

Aug 27, 2023 by Kundan Kumar

Online shopping fraud (Erikka India) ^Open

i placed order for erikka ipl device on **/*/**** which claims to ship the product in *-* days and deliver it in *-* days. Since i had to travel out of city on **th aug, i placed the order assuming that it will be delivered atmost in **days. To...

Aug 27, 2023 by Sudeepti Trivedi

LED Android TV (Candes Technology Private Limited ) ^Closed

दिनाक **/**/**** को टीवी रिप्लेस हो कर आ गई तो उसे चेक किया तो ओ चालू नही हो रही थी फिर उसके वीडियो और फ...

May 03, 2023 by Vijay BHASAL

Cancalation of trail pack n refund (Byjus) ^Closed

Hi My name is Avni Chaudhari ,I took byjus ** days trail pack for my daughter on **th March **** and mailed byjus for cancelation on **th March **** but and called customer care for last * month for refund but no proper response.. I wanted to r...

May 02, 2023 by Avni Chaudhari

Refund not initiated (Myflowerapp) ^Closed

I ordered flowers from this site and they didn't update for my order for a week. They cancelled my order by saying they don't have services currently in that area which was not mentioned when I ordered. They gave me a voucher code of my money s...

May 01, 2023 by Gurleen Kaur

Refund not done (Myflowerapp) ^Closed

I ordered two cakes to be delivered on the same day on **th April ****. They called later that day and said it couldn't be done because of certain circumstances. So I asked for a refund to my bank account and they said ok. It has been ** days a...

May 01, 2023 by Vishnu K

Return exchange was shown on website but its a fruad (Diya jewellery ) ^Closed

I have ordered a piece of jewelry, they showed return is available but after receiving the product it is a fake not even worth ** rupees, but i payed ****, i contacted seller to his number, he didn't answer then I sent a message to him saying t...

Apr 28, 2023 by dharani

Bharat pe account got blocked (Bharat pe) ^Closed

I am not able to receive payment on my QR code nor I am able to withdraw the amount which has already been collected by me the message shown is "Withdrawal on your account have been blocked temporarily". Please ensure that you release the am...

Apr 26, 2023 by NAVANDAR AGENCIES

Practice class not working (PLANET SPARK) ^Closed

*. I have made my payment on **th of April and requested for Class on **th and **th April, It didn't happen, on calling Nidhi Repeatedly, Class started on **th April *. Out of my * hours class, the trainer took only * Hr ** min of class, * st ...

Apr 24, 2023 by Rajendra Prasad

Item missing (Zomato Pizza Hut) ^Closed

I ordered * items from zomato but only * items came to me and the pizza which was there was very bad and its rate was very high All my money was wasted when food item was required then food not available Subha calling and saying now will deliv...

Apr 23, 2023 by Rajat

Broken product received with missing parts (Flipkart) ^Closed

I bought a Zigma *** ml anti dust ** inch fan from Flipkart. Received broken blades, no nut Bolt for wall hangings, no smaller parts to attach the head gear with the motor. Replacement window closed without noticing. No refund of money. ...

Apr 22, 2023 by Debashri Banerjee

Defective Bike sold by Hero Electric Pvt Ltd and not helping with refund (Hero Electric Vehicles Private Limited) ^Closed

I would like to log a complaint against Hero Electric Vehicles Pvt Ltd as they have sold a manufacturing defective vehicle to me. I have been facing the vehicle stopping issue since *st day from the date of purchase. I have reported the issue t...

Apr 21, 2023 by Kishore Kumar Kasi

Refund not received even after cancelling within the stipulated period (Byjus) ^Closed

I was contacted by a Byju's sales representative for the UPSC exam preparation course. This was on March *, ****. The person sat with me in a *-hour video call and convinced me why Byju's was a good option for preparing for UPSC. I paid **,*** ...

Apr 20, 2023 by Gayathry Rajeev

Refund is not happening (Woodland) ^Closed

I bought shoes through the official website of Woodland on March *, ****, and returned them on March **, ****, and until now I did not get the refund even after several attempts to communicate through mail and phone, but the problem was that I ...

Apr 18, 2023 by Zen Sbeah

Issues not resolved even after service completed (Nobroker) ^Closed

I have booked an ac service on NoBroker and after servicing also the issue is not solved and after trying to contact them from **days they are just saying I will get a call back from escalation team within **hrs but since **days i didn’t rece...

Apr 18, 2023 by Vishaanth Agarwal

Amazon Refund needed for undelivered package (Amazon) ^Closed

I ordered Prestige PIC **.*+ ****-Watt induction cooktop black worth Rs **** from Amazon as part of order id : ***-*******-*******. I have not received the product but Amazon claims it is delivered. They say delivery boy has handed over to some...

Apr 18, 2023 by Shalini K

Flight ticket booking fraud (Smartbuy) ^Closed

I booked the international flight ticket from BLR to DPS at **:**, **th Feb **** IST. I selected cleartrip as my ticket partner. After payment of ***** INR, it didn't succeed and went to Pending status. I connected to the Smartbuy and they ...

Apr 16, 2023 by Vadaria Janak Ratilal

Cancelled product is getting delievered and the product which have asked for replacement that is can (Flipkart) ^Closed

I have ordered some candles which were delivered to me broken and damaged out of ** * we're in miserable conditions and the product was so called in no return policy which is itself a big nonsense and then I have tried multiple ways to get in t...

Apr 15, 2023 by Nashra Siddiqui

By mistake order refund my money (Meesho aap ) ^Closed

Sub Order ID ************_* Refund my money...

Apr 13, 2023 by Amrita rana

Bad customer service and Agents (Netplus Broadband) ^Closed

I have been using Netplus from last one year. Several times the internet stopped working, and to solve the issue, i have to call agents several times. Three times my customer id is blocked because of these agents who take money and do not recha...

Apr 13, 2023 by MANINDERPAL SINGH

Fraud by Glantor X Nation Choice Award info glantorx com (Glantor x) ^Closed

My Father received a link to pay amount of **** from Glantor X Nation Choice Award (info@glantorx.com) and unexpectedly my father linked on the link and the transaction was done. We are asking for refund but no response from them. We request...

Apr 13, 2023 by Mercy

Deposit Amount not refunded (Nobroker) ^Closed

I have rented an apartment through NoBroker Services. I have paid *,**,*** as Advance/Deposit for the booking. I vacated the premises on February last week as my contract was terminated. Nobroker still hasn't returned my deposit amount after...

Apr 12, 2023 by Yasvand Kumar