ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Empty box received with small cable (Amazon India) ^Open

I ordered on amazon a renewed realme buds air. I received the box well condition with one side dent. Delivery person said that in transportation this type of dent usual. When i open the box only a single cable found there with another realme bo...

Sep 28, 2021 by BUDHRAM KUMAWAT

Fraud done in name of tnc refuse to pay me letyshop company fraud (Letyshops Kft Company) ^Open

Recently Letyshops A Hungary company fraud and refuses to pay using there tnc Letyshop is a cashback site and i uses it for flipkart cashback and they refuses my payment saying i do bulk order and this information they got from flipkart com...

Sep 28, 2021 by Sandeep goel

Fake online shopping site (Regal Home Decor) ^Open

I've placed an order from website named regalhomedecor.com and it seems to be a fake site. After placing order, payment was digitally made for an amount INR ***.** corresponding to which an order number (#****) was displayed. After the paym...

Sep 28, 2021 by Shubham jaju

5 Months passed Ajio Refund not Received Return ID (Ajio) ^Open

I placed an order of * items which included * Upper wearing tops and * pairs of shoes on Ajio.com worth Rs. ****.** on *nd May, ****. I did the payment using my SBI Credit card. After ordering i instantly cancelled order of * items i.e * top an...

Sep 27, 2021 by Piyush Sanghi

Company Fraud (Regalia Corporate Service Pvt. Ltd.) ^Open

Regalia corporate solutions assured us vacation * packages along with many extra memberships and services such as complementary health clubs, dinners , program passes. The membership was for ** years we just started using the services and sudd...

Sep 27, 2021 by Krishnaraj kalghatgi

Wrong order received (Shoe Zone 001) ^Open

https://instagram.com/shoe_zone_001...

Sep 26, 2021 by Chitrarth madan

DEFECTIVE DELL LAPTOP REPLACEMENT (Dell Computers) ^Open

I have purchased dell laptop on ** June ****.. And after purchasing the laptop , in just ** days I complaint to executive(regarding display and screen issue) and finally after * months! i got approval regarding whole unit replacement. AFTER PIC...

Sep 26, 2021 by Pardeep Kumar

Money deducted but order not delivered (Boat headphone) ^Open

Sir , I placed an order for BOAT BassHeads *** White at *: ** on **th August (Thursday) . I made of payment of ₹*** after applying a referral coupon worth ***₹. I successfully completed my payment for the same using Paytm Wallet .But , ...

Sep 26, 2021 by Gokul Prasath

Poor quality of HP laptop in India (Hp india HewlettPackard Software company Laptop) ^Open

I had purchased a HP **q APU from Flipkart on **/**/**** for my daughter who was engineering student in Bangalore. Within *.* years of operation on **/**/**** it's fan started malfunction and stopped working. I took up the issue strongly with H...

Sep 25, 2021 by Sujit C

Refund not given (PayTM) ^Open

No refund is initiated by PayTM, although Air India refunded the amount on **th April. I have called several times to PayTM customer care, but they keep on repeating generic statements. This is complete harassment. *.* years passed, no refund f...

Sep 25, 2021 by Abinash Swain

Not refunding my CPMS plan money (NO BROKER COM) ^Open

Maine CPMS owner plan liya tha, jiske tahey **days me agar nobroker teenat provide nhi kar pata to deposit amount refunded, now crossed * month, na phn ka jawab na mail ka reply dete Hain....

Sep 25, 2021 by Biswa Bhusan

Fraud payment to Humsafar matrimony (Humsafar Matrimony Service Rourkela) ^Open

HumSafarMatrimony ,A-*** * st floor Block- A Koelnagar Rourkela-****** Odisha Mob-********** Incident happened through online paid Aug ** & **,**** time: - **:** P.M Above mentioned detail is a matrimony organisation.they contacted me for m...

Sep 24, 2021 by Rama Krishna Mohapatra

Online Froud with Telegram Channel (Telegram / channel / carding station) ^Open

A Person Named Sam Carder (TRUSTED) User info @Sam_Carders scamming people by talking money promising to order phone on cheap rates. He was cheated ***** with me on Phone pay and Phone Pay detail is ********** Rakesh Kumar (*****) , ********** ...

Sep 24, 2021 by Rajendra Prasad

Laptop Model Parts Altered (Sh Infosolutions) ^Open

Hi Team, I had purchased an Asus Vivobook Gaming Laptop from flipkart on **th June ****. Recently I had an issue with the laptop as it was not turning on, So I took it to the ASUS service center located in the S*-Hotel Debonair Complex, *nd...

Sep 24, 2021 by Ankit Shahi

WRONG PRODUCT RECEIVED (Myntra) ^Open

Wrong product received with Order ID # ******* **************. Purchase U S Polo Assn green and blue Striped polo tshirt with MRP ****/- and received product exact alike of the brand Ruggers with aMRP ***/- with differnt size , was purchased fo...

Sep 24, 2021 by SUDIPA GHATAK

Different Package Recieved (Myntra) ^Open

The product I ordered and the one is Received was completely different. The product I ordered was Athena Women Green Solid Blazer Dress with Puff Sleeves but I received a burgundy color Long dress completely different from the photo and product...

Sep 24, 2021 by Megh Shivalkar

Order not delivered (The Shoppings Empire) ^Open

Ordered a dress but not delivered. Now "the store is unavailable"is written on the website....

Sep 23, 2021 by Rahul kumar verma

Order is not delivered ( LongTail Procurement Solutions Pvt Ltd picknpack in ) ^Open

I am Gourab Saha from Siliguri, West Bengal. * days ago, on **th September, **** I have placed an order for Flipkart Printed Courier Bags *X* inch with POD Jacket (QTY. *** PCS) from www.picknpack.in website and made the payment through my SBI ...

Sep 23, 2021 by Gourab Saha

Received damaged mobile company is saying cant refund or replace (Flipkart) ^Open

I have order a poco x* pro *gd ram model on ** September got on ** September but the seller from is a fraud I saw at some review website there were saying he sell used phone damage phone the main thing is poco x* pro is made for gaming it's not...

Sep 23, 2021 by AMANCHERLA SHEELA DEVIL

Package not delivered after taking full payment (Sixteeninches com) ^Open

Order placed on *th September'** with full payment. Delivery was promised in *-* business days on website and also on watsapp. Order was for a protein supplement. *th Sep'** - *st follow up. Was told to wait for *-* business days. **th ...

Sep 23, 2021 by Jaiveer Duggal

Heating issues with my worth phone Not satisfied Flipkart rejected return (Flipkart) ^Closed

I bought a Samsung S**+ from Flipkart (Seller TrueComRetail). The very first day I recieved it, I felt the body was getting heated like a joke. I did not install a single app, everything was ok default and the metal body wad uncomfortable to ho...

Jul 06, 2021 by Harshit Singh

Facebook computer hacking facebook data breach (Facebook inc) ^Closed

Facebook inc without my permission obtaining data and breach data.it infringed my right to life ,education,liberty.it tourtured and attempted to murder .stop violating human rights and hacking....

Jul 05, 2021 by Ajaya kumar

Item not delivered (Nurserylive.com) ^Closed

Hi, I ordered an item on **th may. The delivery is extremely delayed. It is now been a month since I ordered it. There was no communication from nuserylive regarding the same after June *st week, which mentioned item is "ready to ship". I had ...

Jul 05, 2021 by Roshna N

Package not delivered No response from Customer Support (Myflowerapp) ^Closed

I have placed order on *rd July **** got udpate it will be delivered tomorrow because the delivery Area is remote which is not true then they by afternoon it will be confirmed but that didn't happen. NO RESPONSE NO REFUND....

Jul 04, 2021 by R Priya

Flipkart Fraud (Flipkart) ^Closed

I made an order for the product (Realme *pro(mirror blue ***gb) for which the delivery date was **th june ****, and paid money from credit card on no cost EMI for which also I also paid processing fee and also bought Gst input, and paid for it....

Jul 03, 2021 by Shubham

Fraud done by Meesho Seller Damaged Product (Meesho App) ^Closed

I am meesho reseller since * year, My customer received a damaged product (Lahanga) with different order number last month. My customer took it without checking the order number but all the personal details mentioned were exactly the same as I ...

Jul 02, 2021 by Rina

Package sent to company for warranty claim they stopped replying to my emails (Mivi) ^Closed

Bought a mivi Duopods M** on *th may from Flipkart delivered by the **th stopped working within **-** days claimed warranty sent it via bluedart package is received by them . They were saying that the headsets were being tested upon for a few d...

Jul 01, 2021 by Akshay Dutt Sharma

Order not delivered (Myflowerapp com) ^Closed

While ordering they said it's deliverable but they didn't deliver it and now they are not refunding money no proper response from customer care order id : *********...

Jun 29, 2021 by Zainudheen

Refund not initiated (vlebazaar) ^Closed

Respected sir, My RazorPay payment ID : pay_H*ftZSGb*Gony* I have paid for an order ID is ****** to this merchant (VLE BAZAAR) total amount of ₹*****/- with my credit card through razorpay, on **/**/****, after * weeks they cancelled my o...

Jun 29, 2021 by Sanjey Kaanth S

Product doesn t deliver (Lenskart) ^Closed

Worst service ever experienced i ordered the glasses on ** and your delivery agent picked up the corrier * days ago and he updated the order yesterday and now the delivery is delayed so please tell me who us responsible the delivery date is to...

Jun 29, 2021 by Ashok Kumar Choudhary

Seller refusing return and refund (Metalkart In Punam Metalcrafts ) ^Closed

Wall art purchased from www.metalkraft.in on May **, ****. After several follow-ups product was delivered on Jun **, ****. On opening the package, the wall art was found to be of extremely cheap quality and quite different in colours and design...

Jun 29, 2021 by Afroz Dmello

Package not delivered (One Plus ) ^Closed

It has been five days that delivery agents has been rescheduling my order.My order was supposed to be received on ** but the agency failed to do so. Really worried. Door to door delivery exsists only in name .They tell us to collect our order f...

Jun 24, 2021 by Rakesh verma

Car fraud by Cars 24 (Cars 24) ^Closed

I purchased hyundai Grand i** Asta Diesel **** model from cars **.they give me inspection report which shows car is ** pecrent ok. I purchased the car on ** may ****. After * days car have jerking problem then i called to sales person Vijay w...

Jun 23, 2021 by Shashikant

Refund not received (Kwabey ) ^Closed

I order * tees on **th May, **** but order was not even dispatched till **th June. So I cancelled my order on **th June but didn't get any message or email about the refund. I emailed them and also messaged them on Instagram but they are not re...

Jun 23, 2021 by MOHAMMAD SAQUIB

Received junk pieces of glass instead of electronic item (Amazon) ^Closed

I received junk instead of the actual product! *. Ordered Ecovacs deebot *** robotic vacuum on *th June for INR **,***. Seller Navadia House from Surat *. Received multiple packages with multiple other orders on **th June *. Opened within ** mi...

Jun 21, 2021 by Pooja Sood

Package Not Delivered (Ajio) ^Closed

I have placed an order for *gms Gold coin of * quantity on **rd April with order ID : FL********** and as till may **th they have not provided tracking link I keep on following them and shocked to see that item says delivered on April **th itse...

Jun 21, 2021 by Kaushik Thallam

Package not yet shiped (Loom Solar) ^Closed

I have purchased two solar panel along with Mppt cahrge controller,Dc wire,and Mc* connector * week bofore(**/**/****).They are clearly mention that They will deliver almost all pincodes in india and they will shiped with in * days.When i check...

Jun 21, 2021 by Jittu varghese M

Ordered item is not delivered (Myflowerapp com) ^Closed

I ordered the item on *th June ****. My order id is *********. They did not deliver the product and no response from the customer care...

Jun 18, 2021 by Sagaya Sunil

Service not provided (Bhojraj Angalwar) ^Closed

On */**/**, aqua filter was changed, from last week leakage of water from filter. But concerned person was not receive my call. You can check the phone call more *** time called to him he was not answered. As per copy of bill he committed * yea...

Jun 15, 2021 by Devendra Vijay Nerkar

Job Fraud (Access Solutions) ^Closed

Dear Sir/Madam I got call from Access Solution situated at **A/**, First floor (Near China Town Hotel), Saraswati Marg, Karol Bagh, New Delhi-****** for a job interview for HDFC bank. They called on **th of December **** for an interview. The...

Jun 15, 2021 by Amit Kumar