ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Problem happened in bike due to not proper service (Southern Motorcycles Hero MotoCorp) ^Open

DAY:- * **th Feb-**** given my bike for service and raised the compliant that having some noise in engine side while speed level reaching above **, They sent the message that your bike is ready and the bill amount ****, i have paid the same an...

Feb 24, 2023 by Vinumenon

Wrong information about product on website (LT Online Store) ^Open

I ordered TP-Link Archer C* Wireless AC**** Dual Band Gigabit Router, WAN Port from https://ltonlinestore.com/ Below is the email I wrote to them, but they have still not cancelled the order and initiated refund for the same Please canc...

Feb 24, 2023 by Dipak Jethanandani

Product not taking return and no refund (Amazon.in) ^Open

I ordered cot in amazon on ** th jan ****and i paid amount . i got same on * st feb ****. and they failed to arrange instalation service .and accepted for return but theyhave not been taking pickup return and refundd, i am spending time with cu...

Feb 24, 2023 by kishor kumar vunna

Refused warranty for hardware failure (Lenovo) ^Open

There is no evidence of physical damage on my pc but black spot and lines have developed due to dead pexel. Lenovo is refusing to provide warranty even stating physical damage by customer. ...

Feb 24, 2023 by Pawan joshi

Cake and flowers not delivered (Cakesportal) ^Open

On ** Feb ****, i ordered cake and flowers for *** rs. the combo offer was called "Valentine Rose Day Combo" scheduled to be shipped on Tue Feb ** **** between * Am -* Pm. I received payment confirmation from the website as well. There was no d...

Feb 23, 2023 by Bhuvaneshwaran Pandian

Course cancellation not accepting (Skill lync) ^Open

Skill lync have forcefully selled their Course to me by telling their job placement and now they are telling they will assist and they didn't even give me * day time to think about the course and made me pay the booking amount and loan process....

Feb 23, 2023 by RAHUL PRAJAPATI

Wrong product received (Nykaa Fashion customer care number ) ^Open

Received a wrong product and they denied to refund my amount ...

Feb 23, 2023 by Sushmitha

Boat Lifestyle are Cheats (Boat lifestyle com) ^Open

Boat Lifestyle Company is a big cheat. It accepts orders. Accepts full payment and cancels the order on its own and does not refund the money. I had placed an order for Boat Avante Bar Octave *** Watts Soundbar on their website vide order no *...

Feb 23, 2023 by Guru Magavi

Booking cancell but amount not recived (Flipkart India Private Limited) ^Open

i booked grocery through flipkart and pay the amount through google pay Rs.**** after some days order cancel from seller , but I have not recived till date any amount...

Feb 23, 2023 by M CHIRANJEEVI

Return picked but refund not received (Alsace Lorraine ) ^Open

...

Feb 22, 2023 by Harmeet Kaur

Getting continuously callings (Just Dial Ltd) ^Open

Not delisting my company from their business list and continuously calling me to take premium subscription in morning *'clock, i was irritated by thier service....

Feb 22, 2023 by Vikram Pagadala

Fraud against Typing Work (Sky Digital Data Service ) ^Open

Yesterday I got a call from a company providing typing work from home. They asked me to pay Rs.*** as security deposit which I had borrowed from one of my friends and now they are asking me to pay additional ****/- for paying my salary for the ...

Feb 22, 2023 by Faiza Jamshed

Package not delivered (Nykaa ) ^Open

I have ordered a product from Nykaa and it was suppose to be delivered on **feb however it's still not delivered and it's already **nd Feb and they are doing nothing from their end.. I have made the payment too. They are not delivering the item...

Feb 22, 2023 by Lisa

No solution or no customer service for normal people (Facebook freefire) ^Open

i have a free fire account on my facebook account now it was hacked by someone and i maild grivence officer but till now no result...

Feb 20, 2023 by Trideb mallick

Razorpay not refunding amount debited on account of Fraud E commerce Buyfree in (Buyfree in) ^Open

On **th September ****, I ordered a product from an E-Commerce Platform and made a payment of INR ***** vide Razorpay Gateway LINK: [https://rzp.io/i/zvlbZLW] vide SBI [transaction #************IGAGYWRRN*]. Apparently, the delivery never hap...

Feb 20, 2023 by Tirthankar Basu

Wrong product sent (Flipkart) ^Open

I ordered Kitkat Lotus Biscoff Chocolate from Flipkart on **/*/**. The order delivered on **/*/**. Instead of KitKat Lotus Biscoff they sent me some other kitkat chocolate which is cheap. The total quantity was * chocolates but they sent * choc...

Feb 20, 2023 by Dr Aditi

Damaged product received (Crossbeats) ^Open

Received defective smartwatch, display is damaged. Customer care is not helping for anything, no return, no refund, no replacement. They are blocking customer if we are complaining in Twitter and Facebook. See attached images and video....

Feb 20, 2023 by Sourav Dutta

Amount not returning back for last 2 months (vivo) ^Open

Dear sir/madam, While purchasing my vivo y** mobile worth of Rs. *****. They offered me physical damge of display warranty of Rs. **** for one year. Because they forced my so that I paid and got the cheque like format hand written receipt. If ...

Feb 18, 2023 by Pandiyan

Exchanged product was not delivered (Stop) ^Open

I ordered one long coat of Stop brand, but coat was one size bigger (L). So I placed exchange request. I wanted wanted that product at any cost because I liked that a lot. But SS didn't pay any heed of costumer's sentiments. And due to their sl...

Feb 18, 2023 by Swati Dwivedi

Token amount charged but owner documents are not provided (Nobroker) ^Open

NoBroker team is cheating people by taking money as token amount from buyer to be paid to the owner/seller by saying that they will provide owner xerox documents for title verification and contact details to close the deal However, after pay...

Feb 18, 2023 by kiriti k

Didn t know update of my product (OnePlus) ^Closed

I was used pickup and drop service of my OnePlus bullets wireless Z BASS EDITION as my blutooth volume is so low. I was submitted my product within warrenty But first when my product reached to service centre they rejected my product giving r...

Oct 09, 2022 by Sharikh

Meesho fraud (Meesho) ^Closed

I ordered jwellery set from meesho worth Rs**** on *st October ,i got the shipway delivery on * Oct via ecomxpress. With same order id and same amount, i paid via gpay and received my order, but when I unboxed it was completely different jwelle...

Oct 08, 2022 by Sumbul Ansari

Product not canceled and also refund not given (Byju) ^Closed

My registered mobile no. Is **********. Student name is raghav raj. Hume byju k counselor k dwara bataya Gaya ki LKG ka live classes and hindi language m video milega but product delivery k baad live classes nhi Mila and video content only Eng...

Oct 08, 2022 by Deepu kumar

Byjus not refunding my money (Byjus Company ) ^Closed

I have been a victim of the byjus online class scam. Off lately they started calling me on and off to join their online classes and I kept saying no to it, these calls were so frequent and so many that even at night they were calling, the assoc...

Oct 07, 2022 by Smitha Samuel

Account block product not return (Meesho) ^Closed

We bought some products from Meesho but they blocked my account and the product is also not returning....

Oct 07, 2022 by RAJESH KUMAR

Ambiguity of Information and Finances (Byjus) ^Closed

They overpromised at the time of counselling and convince to buy their product. Very first we were told that the first EMI will be deducted after **days but it got deducted in ** days only, and even after complaining I got a response from them ...

Oct 07, 2022 by Avani Sharma

Refund not done (Byjus) ^Closed

Refund not done by the company, we did not receive any item from company as well...

Oct 06, 2022 by Vijai P singh

Delaying in Service (Jio Fiber Reliance Jio ) ^Closed

I install Jio fiber connection on * Oct. On the same day in the evening, I canceled my connection. But Jio delaying in Uninstallation of the Device and Delaying in Refund of my amount. Today I received a message and email from jio that our Engi...

Oct 06, 2022 by Sahil

Harassment by vi customer care by calling in 4 hours for nonpayment of dues of some other mobile nu (nebhnani stone crusher) ^Closed

yesterday(**/**/**) i got mentally harrassed by calls from vi customer care which even caused my accident, they were calling me for payment of dues of my employee who is not directly related to me in any manner. they called atleast *** times...

Oct 04, 2022 by Anuj Nebhnani

Women dress order 7 product but only 2 product receive (Amazon) ^Closed

Hi sir mera naam reena Maurya hai maine Amazon se ** sep **** ko maine seven drees order ki jisme se humko sirf * product receive huye hai aur * product missing hai aur maine return request Kiya accepted ho gaya aur mera product return bhi ho g...

Oct 04, 2022 by Reena Maurya

Order cancelled without informing (Amazon, and their delivery partner "Delhivery") ^Closed

I had ordered **inch LED Acer TV on **nd September, very first day of Amazon sale at discounted price of around Rs **** but didn't get any update after **th September and on the day of delivery **th sep they rescheduled delivery by their own...

Oct 03, 2022 by Chaudhary Anurag

Not updatation of EMI Amount (Byjus) ^Closed

Sir, My Registered No is **********. Actually I had taken from Byjus for which EMI was set as Rs ****/-PM. Thereafter i have changed in same course for which EME is set as Rs ****/-PM but still finance company sending message to me for deduct...

Oct 03, 2022 by Jai Bhagwan

Froud product (Meesho App) ^Closed

.H(G A*M$@ .*>/> %> ?*G ,&*G .AG >*@ ,IM* -G> /> ?*.G A ?&@/ *>, *!<K @ *>/@ /@...

Oct 02, 2022 by Shruti

Hotel Booking Fraud (Happy Easy Go) ^Closed

I have booked a room with Shradda Saburi, Shirdi. I was told by the hotel that they dont have a tie up with Happy Easy Go and the hotel has condemned receiving any bookings through this site....

Oct 01, 2022 by Sindhuja Reddy

I will go wherever i have to go against flipkart for my rights (Flipkart Big Billion Days Sale) ^Closed

Flipkart has started cheating with its customers. I bought an iPhone ** on the night of **nd, when Flipkart's Big Billion Days sale started, in which it was written that this phone will be delivered to you on the **rd. And today is **th Septemb...

Oct 01, 2022 by Vimal Yadav

OnePlus Y Series Full HD LED Smart Android TV Black is not working last 69 days after compalint (One Plus ) ^Closed

Complaint registered as on Date **/**/****. Till now no solution. They are saying the spare part is not available. This is not my concern. ONE PLUS Case ID: ******-******...

Sep 30, 2022 by SUJIT VERMA

Withdraw amount not credit (Pokerbaazi) ^Closed

I withdraw my amount *****rs in pokerbaazi app ** sep **** but my amount not credit in my bank account.i talk many time support team he say same reply your amount successfully send.i share my bank statement updated *-* time.pokerbaazi not refun...

Sep 28, 2022 by Kapil Rohilla

Diffective product not return (Flipkart) ^Closed

.H(G +M*?*>*M *G *KK > .K,>* *@&> *G?( *.G *@? * *?*M>*M? *M*K,M*. *H * *?*M( (*@ * **G *H...

Sep 28, 2022 by RAJESH KUMAR

Complain against HG World i e happy gaming world Ankit Agrawal (Happy Gaming World) ^Closed

On the date of ** Dec ****, I ordered Sony ps* from Happy Gaming World which costed ₹**,***/-. I also made a payment of ₹**,***/- in advance through Debit card emi on ** Dec ****. But, since I am physically challenged boy also and also has ...

Sep 27, 2022 by Deepraj Nath

BYJU S I want to cancel my byjus LKG to 1 standard subscription (Byjus) ^Closed

Respected Sir, With due respect I beg to state that I had taken Byjus subscription at Rs.**** on **-**-** and the educational supporting materials reached my home through courier on **-**-**. As per the terms and conditions I write a mail to c...

Sep 27, 2022 by Renuka