ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (Beautify yourself) ^Open

I ordered few clothes from a website beautify yourself which i came to know through there instagram page ....i ordered my clothes on **th july and have not received my parcel till now....my order number is *****...i am attaching a screenshot of...

Nov 06, 2020 by Ritika Sisodia

Token Money not refunded by (Cars24) ^Open

On * Nov,****, I visited Cars** office at GIP Mall, Noida. I have booked a Hundai i **, Model **** car on a token amount of **,***/-. After getting **k, they provide Token receipt where it is mentioned that Token amount is not refundable but it...

Nov 05, 2020 by Anurag

Fraud (Consumer saathi) ^Open

I have paid for a consumer help on this website on **th August **** . Now their mobile and email id are not working and today their website is also died. Please help me...

Nov 05, 2020 by SreeNath MoGili

Extremely Pathetic Support from Oneplus (OnePlus) ^Open

Hi I purchased Oneplus Nord on **th Aug **** from Amazon for **K. But exactly after * months the display turned Black. Since the device was in warranty, I opted for Pickup service and my phone was picked up by Oneplus Saket Service center. I...

Nov 05, 2020 by Himanshu Sukhija

PACKGE NOT DELIVERED AND NO CUSTOMER SUPPORT (Trendy Western) ^Open

I ordered from trendy western which I was directed to via the Instagram adds, after ordering I received an autogenerated message with my order number (#TW*****) and a link it's been a week I have no updates about my order nor was my mail replie...

Nov 05, 2020 by Sneha Bagria

Order cancel after 14 days with asking Customer (Flipkart) ^Open

Fraued by seller I Ordered Petar England jeans order no OD****************** on ** oct **** but it takes too times so i wait for delivery but today i received message of cancelation and reason that seller unable to deliverd I order * item one w...

Nov 05, 2020 by Rakshit Sahu

105 reffral code received which is not working And also not giving any answer after 20 mails (Nurserylive.com) ^Open

I completed my all *** referral and i also got coupon code but it is not working and they also not giving answers after ** mails...

Nov 05, 2020 by Yash Vishnoi

Package not delivered and refund not initiated (Flipkart) ^Open

Order placed on **th if october and was never shipped.Order cancelled on **st of october without my consent. Now when I ask for refund they tell me that they are waiting for order to return to warehouse though they have already accepted that i...

Nov 05, 2020 by Lavish Naidu

Package not yet delivered (Flipkart and ekart) ^Open

Order ID: OD****************** My product delivery date is ** oct. it’s not delivered but it reached my nearest hub Bangalore and left out from that hub to my Dharmapuri hub on **st oct **.**am itself. But it still not reached my hub for ...

Nov 05, 2020 by Arun EK

Charging more than MRP (Boodmo.com) ^Open

They have charged twice the MRP, and delivery charges were paid separately *) MRP: **.** charged ***.** *) MRP: **.** charged ***.** *) MRP: ***.** Charged ***.** *) MRP: ***.** Charged ***.**...

Nov 05, 2020 by Mohammed Majid

Order not received (Cakesportal) ^Open

I have ordered one day delivery cake at ** pm. But i didn't get any confirmation or product. So i need my money refund Order no ****...

Nov 04, 2020 by Mercy

Asking me to Self Return (Amazon) ^Open

I am Ravi Kumar ,a customer of amazon for more than * years.I always loved the company's services. I ordered *d car mats on **st october with order id - ORDER # ***-*******-******* .While i was ordering the product ,i saw the return policy s...

Nov 04, 2020 by Ravi kumar Bvs

Flight ticket cancelled not refunded (Cleartrip india) ^Open

I had booked a flight through cleartrip whch got cancelled. I was promised in August that my amount will be refunded in ** days and I have been regularly asking for an update for over * months now. All I get to hear is we are trying to talk to ...

Nov 04, 2020 by Mohit Hiralal

Ultimatehaul package not delivered order cancelled refund not received (Ultimatehaul com ) ^Open

I had ordered * sarees on * th October **** of total worth **** Rs, but parcel not received yet then I cancelled the order but refund not done by them....

Nov 04, 2020 by Shilpa Manohar Raut

Package not delivered (Beautyecstasyfyc616kitmen Red ) ^Open

I ordered trimmer from stayathome. I paid online for the same. I didn't received my order. After mailing them they replied it has delayed due to lockdown down. After mailing them again and again they have stopped replying. I ordered my product ...

Nov 04, 2020 by Pravin Choudhary

Non refund of payment by Trendy Western (Trendy Western) ^Open

I placed order on **th October ****, I didn't receive the order after great difficulty by spoke to Mr. Pankaj on mobile no. **********. He said he will return the amount as the order cannot be fulfilled. I said payment was made through razor p...

Nov 04, 2020 by Jasmeet Arora

Incorrect Missing Items they do not agree that it did not deliver the products (Myntra) ^Open

I placed an order on **th Oct, **** for three items from Brand "Mango" from Myntra - Black Loafer (Rs. ****), Magenta Solid Pullover (Rs. ****), Black Top with Lace (Rs. ****). On **th Oct, ****, i received a small package from Myntra with ...

Nov 04, 2020 by Surabhi Jhunjhunwala

Maggots filled Dog food package sent (Petsutra ) ^Open

I have been in war with petsutra.com and royal canin workers, they are unbelievably irrational. They expect me a regular customer who has paid the order number:- ************ in full and in advance for an order of Royal Canin Beagle **kg bag th...

Nov 04, 2020 by PRATHICK

Product not delivered (FAVOBLISS) ^Open

I had placed an order with FAVOBLISS an e commerce portal on **/**/**** (paid online the same day) for Philips Viva Collection HR****/** ***-W Hand Mixer-White. I am yet to receive the order despite contacting them by email multiple times (info...

Nov 04, 2020 by ROSHNI PRAVEEN KUMAR

Not able to Return my Order as it is not shown in Myntra Application (Myntra) ^Open

I have order * jacket from Myntra application on **th October and i got order message but i was not able to locate my order in application. so i contacted the customer care via chat and they send me the link to trace my order , i got my order ...

Nov 04, 2020 by Roshan Singh

Package not delivered (Bottlelife me) ^Closed

I have order two items order no. **** and **** on ** Sep **** is still not delivered pls refund Hi T SUPRIYA, thanks for your purchase of Rs. ***.** from BottleLife! We'll notify you when it ships. View order (#****): https://bottlelife.me/****...

Oct 01, 2020 by T SUPRIYA REDDY

Reverse pick up not done (Snapdeal) ^Closed

I order a item and next day I planned to return the product and submit item to Ecom express courier boy on dated **th July ****, but till now my item can't reach near snapdeal company and can't get my refund amount till now. AWB NO.- *********...

Oct 01, 2020 by DEEPAK KUMAR ROUT

Marya studio customer care number (Mayra studio ) ^Closed

Marya studio customer care number **********...

Oct 01, 2020 by Rahuk

Tracking id is not given Contact number not working (house of LehangasHOL) ^Closed

I had ordered in house of lehengas.they had given order I'd.But there is no further updates from them....

Oct 01, 2020 by Tanuja

Faulty IFB washing machine Elite Plus 7 5 kg not working (IFBIFB washing machine Elite Plus 7 5 kg ID 1200 RPM) ^Closed

This is to bring to your notice that, i had purchased IFB washing machine Elite Plus *.* kg ID **** RPM after much consideration on *th June ****. Since then, I have faced so many difficulties and problems with this machine as i had to ask f...

Oct 01, 2020 by Ritik

Package not delivered (Bottlelife me) ^Closed

I ordered a top on **th sep and i received a confirmation email also, its more than ** days, i did not receive my order neither i m getting reply of my emails....

Oct 01, 2020 by Sunaina Priyanka Minz

Package not delivered (Bewakoof.com) ^Closed

I had order an item. But it has been more than ** days I have not got my order. They are saying they will solve this and resolve. But no response is there and my money is not refunded....

Oct 01, 2020 by Prasanjit Sukla

Package not delivered (Smytten) ^Closed

I ordered trial products from smytten dated **/*/**** and they mailed me to inform that your order has been delivered. And yet I haven't received any delivery . I talked to them and inform them that I haven't got any delivery today nor I have...

Oct 01, 2020 by Soni singh

One month completed but package not delivered (Meesho App) ^Closed

I had ordered two T shirts on August ** completed one month. The tracking shows two locations one is gaziabad and vijaywada hub. I'm already sent enquiry also *, * times i sent enquiry but no response what we do we paid the money its a prepaid...

Oct 01, 2020 by Likhitha godi

New liebehrr refrigerator (Liebherr Appliances India Private Limited) ^Closed

Please change my new refrigerator I have purchased in the month of March ** now there is problem in this piece pls I request you change this I have bad experience with this company.. There is a leakage in this piece.. I have raised the complien...

Oct 01, 2020 by Paul Winston chettiar

Package not delivered (Case It Up) ^Closed

I had ordered Chelsea track suit on January ** **** and paid online, but still it has not been delivered and the company has been using Corona and lockdown as an excuse. Order #CIU***** ...

Oct 01, 2020 by Arun

Sir they have overcharged me than the market price (Samsung) ^Closed

Sor I brought note ** lite with *gb ram from reliance digital store amritsar on **th sep **** for rs ***** and when I went to the market for getting a screen guard I came to know that the price of that phone is only ***** I want my extra money ...

Oct 01, 2020 by Nikhil verma

Horroble service support mahindra XUV 300 (Mahindra & Mahindra) ^Closed

Bought mahindra xuv *** last years and since then there has been an similar issue which has occurred numerous times. Every time the care it at service centre for *-* weeks. In times of covid my daily commute has become struggle. On top of that ...

Oct 01, 2020 by Ankit

Package not delivered (Mm Bulk) ^Closed

I have order hoodies from mm bulk bulk... doesn't received them yet... Even i can't track my package... Please help me to get my money back... And I will tell * other people not to buy product from mm bulk and also those * people will tell othe...

Oct 01, 2020 by Pawan

Refund not received yet (Ajio) ^Closed

I returned this item to courier on **th September but he didn't give me any return receipt or message of receiving the return. Till today I hadn't gotten my cashback. I registered a complaint also with COM*********** but that's also not worked ...

Oct 01, 2020 by Ashim GOGOI

Package not yet dispatched for prepaid order after 8 days of order (www prettysaree com) ^Closed

I ordered a saree in www.pretty saree.com by trusting that the site is encrypted and it's secure, (https). They stated that all the orders are dispatched in * days and will reach the customer in * days. But even after prepaid payment, still m...

Oct 01, 2020 by Samuel Johnson

Package not delivered (LYOS Live your own style ) ^Closed

i have order an luxury leather bag set and have paid for it online on ** /** /**** but till date i haven't recived the order...while tracking it shows not yet delivered...please deliver the product....

Oct 01, 2020 by pooja jain

Television In Warranty Picked Up With Promise Of Refund Refund Pending For 90 Days (Flipkart) ^Closed

I had bought a television on **/**/**** from Flipkart.com with extended warranty of * years for a total of Rs *****, the television had a manufacturing defect and later after ** months it stopped working due to a defective part which was within...

Sep 30, 2020 by Rahul Brahma

Package not delivered and no contact (Label Suit) ^Closed

Hi , I came across this site while online shopping . They ensured next day dispatch of product. I ordered a suit for my special day. When no movement happened i tried contacting phone number and email insta . All links were broken and mobile ...

Sep 30, 2020 by Anjali Upreti

Not receiving tracing details (Lable sit) ^Closed

I order purple dress ** sep ****.payment also done. but till now not receiving any tracing details.. not they receiving call or nor replying on mail.. plz help.. is it real.. i m so worried.. is my money is lost?? Or they sending my parcel ?? ...

Sep 29, 2020 by Sachin