ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (Shopupi) ^Open

I have booked Redmi Note * Pro on **/**/**** and did payment of Rs.**,***/- by phonepe. After payment, I got order Id ******** by message to my mobile and then I called the customer care No.****-***-**** (Spoke to Mr Rohit). They told me that a...

Apr 13, 2019 by Raghavendra Rao BP

Package not delivered (Dealmyntra.in) ^Open

I have ordered a phone (Samsung M**) from dealmyntra.in on April *, ****. The order number is #*****. I have not received the phone to date (April **, ****). I have tried to contact them through their *) Online chat which they never responded. ...

Apr 13, 2019 by Rakesh Koti

Fraud done by the company (Dealmyntra.in) ^Open

This is a website that is selling phones etc. They have put Redmi Note* Pro on sale and I tried ordering on **th Apr ****. After providing basic information I was asked to pay *****. I made a payment of ***** through BHIM application to purchas...

Apr 13, 2019 by Manjunath KN

Mobile not received (www.dealmyntra.in) ^Open

I have booked a mobile Redmi note * pro * GB *** GB on **.**.****. The amount paid Rs ***** by Google pay which was confirmed by the website and I also received an email. I am still waiting for the parcel. There is no reply of mail send to them...

Apr 13, 2019 by Virendra Kumar Soni

Wrong product received (Jubliworld ) ^Open

I ordered a Music Playback Video Calling *.* inch Smart Watch Phone but when I open the box I got a Samsung Bluetooth. I have already cancelled my product and complained but my problem is not solved yet. Please help me....

Apr 13, 2019 by Mukesh Trivedi

Damaged and duplicate products delivered (Factorysales.biz) ^Open

I order an MI plus * Band with free Bluetooth headphone. They are doing fraud. The products which I received is just duplicate and damaged too. ...

Apr 13, 2019 by Mayur khan

Order not delivered (Shopupi.com) ^Open

I have ordered Mi Note * Pro through shopupi.in website and made a payment of Rs.*****/- on **/**/****. My order was confirmed and I got an order number ******** with a confirmation that the same will be delivered in *-* days time. After * days...

Apr 13, 2019 by S MANOJ

Package not delivered (Vistaclothes.com) ^Open

I placed an order for clothes on vista clothes online on *st April ****. Payment was also made to them online. The next day I got a call from a number in Gujarat that the order has been placed. Since then there has been no response. The custome...

Apr 13, 2019 by Priti Mangrulkar

Mobile not delivered (Dealmyntra.in) ^Open

I have bought Redmi note * Pro on *rd April, which has to be delivered by *th April and till now it's not delivered. It's really hard to contact them as the toll-free number is not working and in online chat no one responses. I was lucky one ti...

Apr 13, 2019 by Nishi Kumar

Product not delivered but payment was done (Shopingkaro.com) ^Open

This is to inform you that I order the *st time from Shopingkaro.com and also payment was done via Phonepe. But the company was not responding by order. Now what I have to do. Please advise....

Apr 13, 2019 by SUBRATA DAS

Package not delivered (polysterprints.in) ^Open

I have ordered two t-shirts from polyesterprints.in almost a month ago but I haven't received any emails or any messages from their side about my order. I have emailed them * times but they are not replying. My order no is *****....

Apr 13, 2019 by Gurjas singh

Fraud done by the company (Snapdeal) ^Open

Duplicate smartwatch sent by the Snapdeal. I request officials to take strict action against these fraud dealers for these e-commerce sites. These are fooling individuals with offers and selling them defected and third-grade products which in c...

Apr 13, 2019 by Gurpreet Singh

Package not delivered (Pynk Villa) ^Open

I had placed an order for a Manchester United bag from this website on the *th March. It's been over a month and the product hasn't been delivered. Also, when I try to access the website to get further details it seems to be unavailable. ...

Apr 13, 2019 by Aanchal Sethi

Package not delivered (Shoptroom.com) ^Open

I have ordered two product (old order no-*****) on ** March of Rs.****. The new order no-***** on **-**-**** of Rs. **** on https://www.shoptroom.com. But I want only order no-***** and also refund amount against order no-*****. I request so ...

Apr 13, 2019 by MANDEEP

Faulty product received (smartwristwatch.in) ^Open

I have ordered a smartwatch from https://smartwristwatch.in/products/w*-smart-watch. I received the watch through blue dart courier tracking no as below. Your Smart Wrist Watch order#SW***** is delivered. Track here https://s.shipway.in/****...

Apr 13, 2019 by Sumit asthana

Package not delivered (shopupi.in) ^Open

I booked Redmi note * on **/**/**** and did payment by Paytm. After payment, I get the order Id ******** and then I called the customer care. They told me that after ** hours your dispatched number will be sent to your registered number. After ...

Apr 13, 2019 by Qayyum Khan

Not returning the product (Brandedshirtsonline.com) ^Open

I ordered a combo of * shirts from this (brandedshirtsonline.com) website. They didn't deliver me the same product which I ordered. While confirming the order through company call they told me that I can return my order in ** days and even on t...

Apr 13, 2019 by Parvez khan

Package not delivered (Drapino) ^Open

I want to cancel my order. They are not responding to calls and emails. I need my money back. Please help me. ...

Apr 13, 2019 by Harika Dasari

Delivered eatables with worms and insects in it (Amazon Sellers Services Private Limited) ^Open

I ordered groceries along with * packets of wheat flour one of Pillsbury Chakki atta fresh ** kg. The pack had a hole made by rats which were closed by Amazon brand tapes. When we removed the tape we found a hole insects and worms in the wheat ...

Apr 13, 2019 by Dr Vivek Sharma

Order cancelled by the company (Mobiclues4u) ^Open

Mene **/**/**** ko mobiclues*u par realme * pro ka order kiya tha jiski amount Rs. **** hai. Mera order apne app hi cancel kar diya. Mail aai ki apki taraf hmari courier service nhi hai apka amount * se ** din me wapas aa jaiga. Abhi tak nhi aa...

Apr 13, 2019 by Waseem ahmad