E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package Missing (DTDC) Open
Booked a package with DTDC, they assured it will be delivered safely. But it is more than * months the package is untraceable....
Dec 26, 2023 by Ashwin Kumar
Big Fraud over Wrong Return and Fake orders (Meesho) Open
I am a Handmade Ladies Footwear seller on Meesho. I received wrong return instead of my Jutti range Rs.***.** i got another used/scrap/damage footwear range Rs.**-*** apx which is not of my use. But they are not accepting my wrong return claim...
Dec 26, 2023 by Raj Keshari
Wrong product delivered (Flipkart) Open
I had placed an order of google pixel worth rs ***** through flipkart logistics on *th dec. Due to some reasons i was not at home at the time of product delivery. When i came back i found that they had delivered a **** rs karbonn phone. They ha...
Dec 25, 2023 by Yashita joshi
Sent Duplicate Product to a Senior Customer (Amazon) Open
Hello All, I am writing this email with utmost dissatisfaction related to a fraudulent activity done by a seller via Amazon. I order a hair oil name KPN Neelibringadi Hair oil on **Oct and the product was delivered on ** October ****. ...
Dec 25, 2023 by Anjana Nair
Bike Showroom update wrong records and didn t give my battery more than 8 month (Royal Motor Madurai Pure EV showroom) Open
Once bought my bike within * year.my battery not work. i given my battery serivce more than * time..eacch time they servicce and given not work. i get * year batter warrenty. and finally * month before get my battery and not given until now.n...
Dec 25, 2023 by Ramesh Paramasivam
Flipkart delivered duplicate product and denied to accpt return (Flipkart) Open
I am Rahul Kumar Pal. My Order ID - OD******************. ITBD Full sleeve solid women jacket. I received wrong product of different brand, colour and size on ** Nov ****. This was open delivery order but wishmaster didn't show me the produc...
Dec 25, 2023 by Rahul kumar Pal
Refund my amount (Dream 11) Open
Mein telegram ke madhyam se fantasy dream team ** ne es link http;//vision**.in/download/sushant parclick karke mere sath ***** ka fraud kiya (team nhi bheji) now,ab paisa return nhi kar raha h...
Dec 25, 2023 by Yes
Innvovice date correction (Hero bikes) Open
Subject: Urgent Complaint Regarding Incorrect Invoice Date and Warranty Start for Hero Destiny Prime - Pune Om Namah Shivaya Dealership Dear Hero Company Customer Service, I hope this message finds you well. I am writing to bring to your ...
Dec 25, 2023 by Ritu Gurnani
Transaction failed but amount not refunded (Swiggy Bundl Technologies Pvt Ltd ) Open
on **th december i ordered from swiggy instamart for around * items which were all perishables. I ordered * times out of which * times was paid through corporate food card, once through UPI and once COD. the * times with prepaid payment my mone...
Dec 24, 2023 by Shruti pathare
Premium Care Negligence 22 Days Without Compensation Issue Unresolved (Lenovo) Open
Service Negligence from premium care *) Loaner unit not provided for the past ** days *) Parts Prioritisation ( took * days only for part) *) Engineer delay by * day's only for a revisit *) multiple times parts replacement with delays *)...
Dec 24, 2023 by Sahil
Parttime job fraud online (Free Charge) Open
Iam B. Dhanalakshmi.Firstly,Misha sharma HR in one center solutions private limited company online in ahmedabad, gujarat. She is contacted me on whatsapp daily u can earn **** to **** rs by doing simple tasks. She guided me how to earn money to...
Dec 24, 2023 by D Bora
Ibell induction stove warrantly claim (Ibell) Open
purchased ibell crown induction stove during amazon great indian festival in October ****, stove broke down in early December ****, i immdiately lodged for a warranty claim for the same, i was informed that the issue will be resolved in a week...
Dec 23, 2023 by Rahul Ghosh
REFUND REQUIRED URGENT (Shine.com) Open
I got a call on **nd Dec **** from Shivanthali (+** **********) who informed me about the paid services from Shine worth around *,***. I trusted and got myself registered after which she assured that I would receive a call in the evening from t...
Dec 23, 2023 by Priyanka kapoor
Goods not delivered (Flipkart) Open
I have booked matress from Flipkart on *st Dec ****.But even after ** days it has not been delivered....
Dec 23, 2023 by Yash Singh
Package not delivered (DTDC) Open
I sent an important package with bank documents on Monday ** th Dec to Chennai . It still hasn't reached. Despite repeatedly calling customer service no definite answer is given. If the bank documents don't reach in time, I will forfeit rights ...
Dec 22, 2023 by Spatica Ramanujam
Not liable to return delivered scratches device (Cashify) Open
They delivered scratches mobile phone after repairing I pay ***** in the month of May ** **** and after the device has been repaired without checking they send scratches mobile phone…Now they said they will not cooperate the warranty has been...
Dec 22, 2023 by Dipta Roy
Defective Product Delivered and also different from website (Vle Bazaar www vlebazaar in ) Open
They have been delivered a defective and previously used product. Also the product is different from the website description. https://vlebazaar.in/Jabra-Elite-Active-**t-True-Wireless-Earbuds-with-Wireless-Charging-Enabled-Case?search=jabra&pag...
Dec 21, 2023 by Ahzam Ali
I got pemphlat GTPL boradband at my door. there's a number of GTPL agent. i called him. I give him my details and ask for is connection available in my area Chhotaudepur Gurukrupa Society. He said Its Available. i have still want him to confirm...
Dec 21, 2023 by Vikram Rathva Dalubhai
Prepaid task in telegram via dragonfly digital marketing company (Dragonfly Digital Marketing Agency, India ) Open
I am from Chennai, on *st Sep **** I have been contacted in telegram to do prepaid task, started with small amount in Bitcoin by instructions given by Dragonfly company members, when I tried to withdraw in link they provided I got message from ...
Dec 20, 2023 by Danesh Kumar
Indusind Bank is a Fraud (Indusind Bank Credit Card ) Open
I have received a credit card from IndusInd Bank and the joining fee was Rs. **,*** + GST (Total Rs.**,***). As a joining reward they promised to give me Rs.**,*** worth gift card points. However, gift card worth Rs. **** was expired wit...
Dec 20, 2023 by Theresa
Deficiency in Service Unfair Trade Practice (Tata Play Fiber) Closed
** Sep ****: I recharged my account with an annual subscription by paying Rs. **,*** (Rs. **,*** + Taxes) End Oct - Nov ****: I started facing issues of frequent disconnection on my connection. I was patient to see if it gets resolved on its...
Jun 17, 2023 by Santosh Sreedhar
Battery issue bad behaviour of dealership (okinawa praise pro ) Closed
I have bought Okinawa Praise Pro from Magnitude Motors, Shyam Nagar, Sodala, Jaipur on **th March ****. At the time of purchase, dealership told me that the running range after full charge would be approximately ** Kms. in eco mode. After a mon...
Jun 15, 2023 by Mahaveer Prasad Sharma
NOC Holdback not released (Cars24) Closed
I sold my car at cars** with Appt ID: ***********, Issue: Noc submitted to them but amount not released. And when I call the concern person, he denied to release the amount also improper behavior and language from their employees seating at Ahm...
Jun 14, 2023 by Pulkit
Delivery of wrong product (Amazon Shopping) Closed
consumer purchased a product from Amazon after payment when order arrived consumer saw that consumer received a wrong product consumer wantshis paid.amount refund from the company as soon as possible ...
Jun 11, 2023 by Mohit fauzdar
Duplicate brand selling (Ajio Reliance Trend) Closed
Ordered Lee Cooper branded pant, instead of delivering the same product they have delivered some local duplicate brand. also in other order packing cover mentioned quantity is *, actual quantity is * inside the package, this kind of fraud thing...
Jun 10, 2023 by Manjunath
Wrong product send but same brand (Ajio) Closed
hii my name is Rishi I ordered * product from ajio * shirt and * t shirt brand is superdey but received a same brand green colour t shirt all I contact ajio team please return this product because received a green colour t shirt so please retur...
Jun 09, 2023 by Rishi Kassh
Person not responding (Etranscrips in) Closed
I paid *k for transcripts service, the person kept saying that he is working but never shared any official receipt. Now he has stopped replying to my msg and calls. I am in urgent need to transcripts and already he has wasted my many days. I wa...
Jun 09, 2023 by Mohammad Anas Khan
8253040046 (Flipkart.com) Closed
Mujhese froad kiya hai mujhe cpu na de kar door bell Diya gaya oar abhi tak mujhe bas date de rhe hai replacement ke liye * month se upar ho gaya abhi tak nhi de rhe hai ...
Jun 08, 2023 by Vishram Patel
Taken extra money as a token amount (No Broker) Closed
No broker team told me they will charge only **% of rent , which is ****/- But they charge me ****/- after talking to them , they told we will reverse the ****/- rs But * months passed , I haven’t got any refund, I also call them for t...
Jun 08, 2023 by Vishal dhotre
Refund (Planetsparks) Closed
Dear Planet Spark team, Aman and Ayush are the sales representatives from this company. Made false promise and didn’t delivered my kid tuition upto mark. I paid through **** Bank via EMI monthly instalment are been paid since ****. Called Ema...
Jun 06, 2023 by Alpesh Panchmatia
Not Replaced under warranty (Prestige ) Closed
I have purchased a Prestige thermo flask on **/**/****. But the flask was retaining the temperature and it had * year replacement warranty. I have given it to the Prestige authorized service centre in ***, Valayakara Street in Erode. They have ...
Jun 05, 2023 by Albin G Thomas
Withdrawal pending from 4 days (Astropay ) Closed
My withdrawal is pending from last * days, they replied same your country facing a delay.kindly help me to resolve this issue ...
Jun 03, 2023 by ritesh sharma
Misguiding and wasting consumer time fraud customer support (Uravnn) Closed
ORDERED ** PRODUCT ON **/**/****, GOT DELIVERY ON **/**/****. IMMEDIATELY AFTER DELIVERY I RAISED THE ISSUE REGARDING ** PRODUCT ON WHICH THEY AGREED TO GIVE REPLACEMENT ON THE NEXT DAY i.e. **/**/****. BUT THEY WERE NOT DELIVERY THE REPLACE...
Jun 02, 2023 by RISHABH GANGWAR
Totally different products received (Zylawear) Closed
I ordered Zyla shockproof sports bra pack of * rose pink size M but today delivered got wrong sports bra I want to return sports bra...
Jun 01, 2023 by Savita gupta
Wrong Product Delivery (Flipkart) Closed
I ordered a pair of Nike shoes Flipkart. However, I received a different shoe than what I ordered. However, Flipkart says it was an open-box delivery and I should have opened the box at the time of delivery. But the delivery person never asks ...
Jun 01, 2023 by Sumit Parkash
Refund denied by Upgrad (Upgrad Education Private Limited) Closed
Enrolled for the Full stack development bootcamp program - December **** batch organized by Knowledge Hut Upgrad. Experienced discrepancies with their course and requested refund. Not happy with instructor and raised refund request just after a...
Jun 01, 2023 by Srujana Desai
REFUND NOT INITIATED (Eisbera Fashion Stuido) Closed
I bought a dress from Miss Panimalar who is the owner of Eisbera fashion Studio,Since the dress fitting was not good she agreed to take the dress back and intiate the refund since the cost of the dress was **** she initially paid back **** and ...
Jun 01, 2023 by Susmitha
Wrong bed Delivered (Pepperfry) Closed
I ordered a queen size bed from pepperfry which was solid wood on description. On delivery i saw it was engineered wood. Pepperfry does not reply properly and say that it can be repaired, even though their carpenter says other wise....
May 30, 2023 by Rikshit Rawat
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's