E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Withdrawal scam (Parimach) Open
Hello everybody I made a withdrawal from parimatch of **** inr on **rd july **** at *:**pm and it showed success in app but i didnt received a single penny then i contacted the customer case they told me to wait for * more days then i again c...
Aug 07, 2023 by Kintu Sangwan
Package not delivered (Igp) Open
I had placed an order of yellow roses bouquet from IGP for today as Friendship's Day gift for my friend. While ordering time selected was for *th August(same day delivery) in the slot ****-**** hours. After checkout and payment status delivery ...
Aug 06, 2023 by Priyanka Dasgupta
Byjus Course fees refund (Byjus) Open
I just taken byjus gate course,firstly the counsellor told me that you are getting it for Rs.*****(GATE & ESE ****),She told that if you write a scholarship test, according to that marks u will get scholarship upon this *****,and also she told ...
Aug 06, 2023 by PANDAVULA NIKHIL
Parimatch withdrawal issues (Parimatch Betting App India ) Open
Hi Team I Made a withdrawal of ***** from Parimatch betting account on **th July **** but still it’s not credited. I sent multiple follow-up mails from last * weeks but they are always saying, their experts team is working on my issue ...
Aug 06, 2023 by Srinivasarao Mannem
The hair stylist was new and didn t know how to shave (Unique salon Maligaon ) Open
The hair stylist doing my shaving at unique salon Maligaon was new and I got to know later that he was doing it for the very first time, as soon as he used blade on my neck while shaving his hands started shivering that is when I got to know s...
Aug 06, 2023 by Gaurav Sethia
Given errored and incomplete quote (Bonito Designs Pvt Ltd ) Open
I went to bonito design to do the interior for my apartment with very clear set of requirement, they explained the process and about the company then they asked me to pay **k to prepare the detailed quote for given requirement. After a week tim...
Aug 06, 2023 by Praveen Kumar
Unauthorized transaction done (Mobikwik) Open
There were fraudulent transaction done from my Mobikwik zip wallet of Rs*****/- on *-August-**** at *:**pm. Payment was made to West Bengal state electricity Distribution Co .Ltd (WBSEDCL) Electricity Consumer ID *********. The user login in I...
Aug 05, 2023 by Sunita
Refund not initiated after so many promises (Skippi Icepops) Open
We have taken the distributorship from Skippi last year December and also product has delivered at my Wearhouse December, **** only. I have sold few items only over my own channel but most of the items are still there. I have tried follow...
Aug 05, 2023 by Tirtha Ghosh
Oda class Refund not processed (Oda Class ) Open
Enrolled in the "Oda class". They promised to reimburse the money within seven days if we don't like the session and decide not to continue. It has been nearly two months. No reimbursement, and they never return calls or WhatsApp messages. ...
Aug 05, 2023 by Kalyan Chaitanya
Connection issue (Hathway Chennai) Open
I am facing an internet issue for * Days it is not resolved yet I have contacted customer support also they are not helping. due to this, I have to take leave for one day and I also could not attend the Interview properly I recharged my mobile...
Aug 05, 2023 by Ganga Raj
Prepaid Order not delivered (Uptownie) Open
I ordered a Top from Uptownie on **th Jy from their website. It's been more than ** days that the order is not yet delivered nor there is any definite date of delivery provided. I checked online on their Insta account, many other customers have...
Aug 05, 2023 by Sapna Bhatia
Sold used mobile as new (Amazon India) Open
I'm writing to draw your attention to a critical issue involving a purchase, I made on Amazon platform. On **.**.****, I ordered a “New” Samsung Galaxy Note**+ from the seller, Shri Shyam Mobile Hub on Amazon India. However, after *.* years...
Aug 04, 2023 by S Saraniya
DIZO Service Centre Unavailable (DIZO smart watch) Open
My dizo smart watch is unable to power on. i tried calling my service centers in hyderabad as listed in dizo website and even i tried their support number but not working. Even i visited three service centers nearby but they are saying that we...
Aug 04, 2023 by vinod kumar valluri
Laptop repaired frowd (Oneassisst) Open
My laptop is under warranty extant for * year in oneassisst then I claim because of my laptop touchpad is not working then they proceed my claim as well. According to their policy the device will receive to customer after **-** days after repai...
Aug 04, 2023 by Bhupender singh
Not refunding the amount of the order which i cancelled (Zivom) Open
have ordered a pair of chains in their website .There is no proper response about the order and i need to call them and ask for the orders status and they told that the product is out of stock so i asked them about the refunding of the amount ...
Aug 04, 2023 by R Sachiv
Package not delivered on delivery day and order cancelled (Flipkart) Open
I ordered treadmill from flipkart on July **th paid them ****/- and waited for delivery on the day of delivery they cancelled my order and gave me different different excuses and I raised the complaint in the app and on twitter too now they are...
Aug 04, 2023 by Dhiraj Kalyani
Got defected item (My Shop Prime Com) Open
I ordered wireless earphones from these site but they send defected item and now not responsing to return it I have send email to there customer care but they are telling me to contact the person from whom link I ordered Which is care@m...
Aug 04, 2023 by Jalal razzak
Fraudulent Charges and Predatory Practices (Zoom Car) Open
I have booked a car from Zoomcar on December **st ****. I have used the car for two and half days and returned the car on January *nd ****. I have booked the car for *** KM(Kilometers) used below that limit. Then all of a sudden I am seeing fra...
Aug 03, 2023 by Surya Vamsi Bollimpalli
ACER INDIA laptop (Acer India Private Limited) Open
Purchased a laptop acer india website august *rd now i want to cancel my order they were not accepting my cancellation being in a democratic country we have every right to cancel Invoice being in a democratic country we have every right to canc...
Aug 03, 2023 by Vikram Indukuri
No response from Casemurk regarding exchange refund (Casemurk) Open
I received a damaged product. Asked them for a refund or exchange. They stopped replying to my emails. I have mailed them multiple times, reached out on Instagram as well, still no response. Kanika from their customer support stopped replying a...
Aug 03, 2023 by Rishi Ghadge
Not delivered Delay in delivery (Flipkart) Closed
I have order from Flipkart Grocery on **sept ****, order no OD******************. supposed to be delivered on **th but due to logistic issue it postponed to **th October. Today it is **th October and there's no tracking update or any notificat...
Oct 16, 2021 by Bhaswar Mandal
Package not delivered (Pidge) Closed
I have ordered a ghee from cred and if was being delivered from pidge company and they have not attempted the delivery single time and it is showing as delivered... This is a really pathetic service on there side even on cred app it is showin...
Oct 15, 2021 by Abhay Yadav
Package not delviered (Flipkart) Closed
The product I ordered on *nd October **** which should be delviered on *th October **** . And they keep on moving the delivery date by giving the false promise. *th October to *th then **th then **th then **th now **th ****. I faced mental ...
Oct 14, 2021 by Abhishek Kumar Gupta
Cheated and harassed by Amazon India (Amazon) Closed
Feeling cheated by www.Amazon.in and being harassed by Amazon customer service. I purchased the LG Dishwasher (LG ** Place Settings Wi - Fi Dishwasher (DFB***FP, Silver, Silent Operation, Tough Stain Removal, Adjustable racks )) from www.am...
Oct 14, 2021 by Dharani Dhara Mishra
Facebook ad payment failed and don t refund (Facebook India Online Services Private Limited) Closed
i have made an transection to facebook india online services private limited towards facebook ad campaign on dated *th October time *;** Am, This transection successfully done from my side but amount is not added in my facebook Ads Accounts,...
Oct 13, 2021 by BHUVNESH KUMAR SWAMI
Product is not delivered to me (Amazon India) Closed
On *nd october i have ordered a smartphone (samsung s** fe *g) from Amazon India app on great Indian sale, and now its been ** days since i have placed my order and there is no update regarding my order and till now its not been dispatched and ...
Oct 13, 2021 by Shivam krishna chaturvedi
Product not deliverd and neither the refund received for the product till date (Myflowerapp com) Closed
I placed for an order for a birthday cake on *rd of October, **** through this website with Order ID - ********* but my order was never delivered and they informed me only at night when my order was about to be delivered that they cannot delive...
Oct 12, 2021 by Savinay Surbhik
Defective used items (Kharidiye.com) Closed
I ordered a keyboard and processor from them. The keyboard was badly refurbished and only lasted a few days. The order for the processor was only acknowledged after repeated queries and proof of payment. When it finally reached after two months...
Oct 12, 2021 by Yanger Imchen
Refund not received since One month post cancellation (Cellbell) Closed
I ordered a C** Executive Chair - Blue from Cellbell.in on Sept **th, **** with Order #******. After few days on **th it got auto cancelled from their end. This is what their site reads, "Your order is marked as canceled due to Logistics ha...
Oct 11, 2021 by K Srinivasan
Advance taken for job not returning (teamsgroup in) Closed
Respected Team , (Greeting of the day) My name is Saqib Khan ,a resident of Patna,India. A consultancy named as TEAM GROUP ,Website : www.teamsgroup.in has shared a abroad job vacancy via their several channels LINKED IN , WEBSITE & FACEB...
Oct 11, 2021 by Saqib khan
Package not delivered (Cred App) Closed
I have ordered Anveshan ghree from cred app on ** September **** and the expected delivery time was *-** days but the product hasn't been shipped till now it's already ** days and no update on my order.. .i want my refund asap...
Oct 11, 2021 by Abhay Yadav
Refund Related problem (True Balance) Closed
Hello, I have paid my Level Up Loan Amount Rs. ****/- towards Truebalance from Google Pay on **-**-****. But it is not updated yet in the Truebalance App. But the amount was debited from my Account. They said it will refunded to my account wit...
Oct 11, 2021 by Mallikarjuna Rao G
No update of the bike after 105 days of booking (Royal Enfield) Closed
Hi, I am Dhiraj Solanki, I have booked Royal Enfield Himalayan on **nd of July **** in Voyage Motors, Goregaon East. My booking ID: BKG******DE***** Kindly help me with the expected delivery date, because it is very frustrating to wait f...
Oct 09, 2021 by Dhiraj Solanki
Package not delivered (Flipkart) Closed
I ordered a poco m* pro mobile from flipkart. I was supposed to receive my order by *:** p.m but still didn't get it. The delivery agent said that he might deliver the package at *-* p.m. He also said that he is extremely busy and can't deliver...
Oct 09, 2021 by Pritam Mondal
Package not delivered (Starzzbrand in) Closed
I ordered a watch from starzzbrand.in and chose the Cod option. My order status showed to be pending for a while and then the owner named venky texted me saying that they dont have Cod option and asked me to pay them so that they can dispatch t...
Oct 09, 2021 by Yawar Akhter
Missing item (mamaeath) Closed
Two items delivered today. I pay ***rupees for One eye liner ( Maybelline New York) & one face wash (mamaeath) .But there one eye liner is . No face wash....
Oct 08, 2021 by Prokash das
Package not delivered (Wow Skin Science Buywow In ) Closed
I bought a product from website of wow skin science and payment was done. It was shipped by ecom express and it is the worst shipping team in India. The customer support team of WOW skin is awful. Just raising tickets and no proper resolution...
Oct 08, 2021 by Prajith KM
Recieved empty nox instead of smartwatch (Amazon.in) Closed
I placed an order but no watch in it.I complained they raised investigation.amazon investigation team called me asked if have taken photos.i said i trust amzon so i felt need for photos.they said how would expect refund without photos I replied...
Oct 08, 2021 by Reddy jyoshi srikanth
Delivered cheap products (Myflowerapp) Closed
I ordered a choco cream cake and rose bouquet and what i received was totally different from what they have shown on their website. The products delivered look so cheap for the money I paid....
Oct 07, 2021 by Sreelekshmi C A
VU Tv Not Repaired (Jeeves Complete Protection ) Closed
I purchased a VU TV from Flipkart with * years extended Jeeves warranty. Recently, after an year of usage, the TV stopped switching ON. I raised a complaint with Jeeves on **th Sep, **** and a engineer visited on **thh Sep, **** He told me that...
Oct 06, 2021 by Varun Dutta
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's