ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Defective Material Supplied (Book My Tab) ^Open

Book My TabPatparganj Industrial AreaNew Delhi-****** Order no- ********** AWB no- SF*********LOG Dear Sir/Madam, With respect to the subject matter, I had booked for Tablet vide the advertisement as shown in the media- but i feel i have b...

Oct 26, 2020 by Mayank Rajpal B

Rantnadeep (Random milk brand) ^Open

The Issue is serious but not about money and aspecific issue the way they treat they regular customer with so disgrace with *% customer satisfaction and don't know handle customer withe proper answer only and with no tolerance irrespective with...

Oct 26, 2020 by Riyasat Khan m

Package undelivered but refund not received (Club Factory) ^Open

I ordered an product with order id SO********* Of amount rs. **** paid by debit card. After ban of club factory i didn't get any refund. They give update of refunding amount via paytm but still i don't get any refund. It already takes a * mont...

Oct 26, 2020 by Ashwin Porwal

Not delivering order and no response from company (Jaldifatfat com) ^Open

Hi sir /ma'am I ordered the M* Smart Band (Black) from jaldifatfat.com website. This is my order no Order #********* and orded date *th may ****. It's going to be ordered more then * month I have not received any information about my ord...

Oct 26, 2020 by Sunil Kumar Rana

Wrong item delivered (Qflexshop) ^Open

I ordered two sarees on * oct **** and received them on ** oct **** but not received as per my order. My order id is ****. The sarees that i received can hardly cost Rs ***. I requested for return and also sent mail for return along with the v...

Oct 26, 2020 by Deepika

Substandard product defective Colour mismatch from the website depiction (Pepperfry furniture) ^Open

Issues- *. On website the bed colour was shown as bright brown. But I received dull blackish. *. Instead of sunmica, or spray paint layer on top it's actually paper foil. Which is tearing down also from edges. *. Overall very bad quality p...

Oct 25, 2020 by Srishti Chaurasia

Package not delivered yet (Flipkart) ^Open

Order ID - OD****************** Ordered a laptop name avita on ** oct **** to my location ghazibad in so called fake big billion day, expected date was ** oct It reached to gurgaon on ** oct, now today is ** oct still not got the product, C...

Oct 25, 2020 by Vikas kumar singh

Received wahl trimmer from myntra which is not working and company is not refunding my money (Myntra) ^Open

Received wahl trimmer from myntra which is not working. I called their customer care for refunding my money. But they asked me to contact wahl and closed the case...

Oct 25, 2020 by Ravi Kulkarni

EVERYTHING WAS LIE (Acadboost) ^Open

Acadboost is a company initiated by IIT Bombay AIR * KALPIT VEERVAL . He is so famous in aspiring jee students . He upload video on youtube . He promoted his online education company : ACADBOOST . I was manipulate by his attractive video . I...

Oct 25, 2020 by TANVI JAIN

Product not delivered after constant reminder (Flipkart) ^Open

I hAve ordered * products from flipkart .. and till date no product us delivered .. I ask them daily .How it will be delivered. But they response that on so and so date it will be delivered. But not yet delivered ..Along with I get constant cal...

Oct 25, 2020 by Priya Mohan

Received wrong item and completely different product from Flipkart Order No (Flipkart) ^Open

Sir / MadamI have placed an order of VULCAN ** LAPTOP WEEKENDER (E) BLUE ** L Laptop Backpack (Blue, Black) on **th Oct **** and they promised me to deliver the product on **th Oct **** but unfortunately, they delay my order and delivered ...

Oct 24, 2020 by Vivek shankar samudre

Exchange product denied (Flipkart) ^Open

I had ordered a LG * kg * Star Semi Automatic Top Load Grey, White (P****NGAY) and had applied for exchange offer of my old washing machine. The exchange value was Rs. ****. However, during delivery, the delivery agent refused to take the prod...

Oct 24, 2020 by Amlan Das

PF issue (Rr India Private Limited) ^Open

Sir i work RR india pvt Ltd this is Delhi based manpower company i working from March **** to till june **** but my company not giving me my PF amount I need your help to Claim my pf ...

Oct 24, 2020 by Mohd Arslan

Had ordered 5 products but recieved only 4 products (Myntra) ^Open

I had ordered * products from Myntra but received only *. I talked with the customer care. They said they have delivered * products. But there were only * in the package....

Oct 24, 2020 by Chandni sathwara

Refund issue (Flipkart) ^Open

I ordered a dress on flipkart then it was cancelled due to some reasons on the next day. It has been some months but I didn't get my refund yet. Apart from that I ordered a mobile along with a back pouch on Flipkart, it was cancelled by mistake...

Oct 24, 2020 by Sai Bhargavi S

Neither item is delivered nor company is processing refund (Thermoclassic Site) ^Open

This is to bring to your attention that I have done a prepaid order of a smart robotic automatic room vacuum cleaner from https://thermoclassic.site/. Since the product was not delivered to me, I raised a mail for a refund. Now the company is...

Oct 24, 2020 by Asad Ali

Amazon order canceled (Amazon) ^Open

I ordered iphone ** from amazon.com great indian festive sale on ** oct for ***** which supposed to deliver by ** oct but it got lost in transit so amazon asked for few more days to deliver or to issue replacement on ** there executive told me ...

Oct 24, 2020 by Shubham mishra

Used Phone Delivered (Flipkart Xiaomi) ^Open

I have ordered through Flipkart a Redmi k** Pro on **th October **** (OD******************). I got it by **th October **** & I am shocked. It was either a used phone or a refurbished one. Product's package seal was torn & resealed by some fancy...

Oct 23, 2020 by BALARAM DAS

Pick up not yet done (Reliance Digital) ^Open

On (**-**-****), i bought(Eurekha Forbes vogue ****watts super silence vacuum cleaner with blower ) ..I made this purchase at (RELIANCE DIGITAL ONLINE PORTAL). Unfortunately product has not performed well because of the problem in blower a...

Oct 23, 2020 by MYTHILY GUNASEKARAN

Delivery package (Mm Bulk) ^Open

Yesterday on **oct **** I ordered hoodie and pay online. I only received one text that is we will notify you when it will ship. But I didn't get any other information the sites seems fake.. I text on their Instagram page.. About my delivery ...

Oct 23, 2020 by Shrasthi maheshwari