ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Service fraud (Drivingwale) ^Open

I applied for a LL application, they asked for money and I didn't know better so I payed. It's a private website made. Completely fraud. They asked for some documents to be uploaded. They did fill an application by my name in the actual govt. P...

Oct 27, 2020 by Harshita Negi

Security deposit not refunded since last 6 month (Nestaway Technologies Private Limited) ^Open

My house id is N ***.They have not refunded my security deposit of Rs ***** and have stopped replying to my mails either. The ceo of nestaway also assured in whatsapp group about the refund but no action has been taken till now...

Oct 27, 2020 by Shashank sah

Warranty on UPS purchased not honoured (iBall) ^Open

I had purchased a UPS of iBall from Mantra Computers, Kopar Khairane on **-*-****, which has a warranty of two years. A few weeks back it stopped providing power backup during power cuts. The computer to which it is attached shuts down immedi...

Oct 27, 2020 by Utpal Nandi

Damaged Car Glass (Go Bumper ) ^Open

I opted for Interior Detailing, During that they used some chemical that is poured on my glass and resulted in its damage. There is no Correct Response from them for the resolution. The Glass is Damaged which costs **** for replacement. I paid ...

Oct 27, 2020 by Madhusudhan Naidu

Refund (Flipkart) ^Open

I pre-ordered ADIDAS Hellion Z M Running Shoes For Men and paid through Google pay( upi) the remaining amount on **/**/**** but the amount got debited but my order was not placed. It's been more than ** days ( more than the given time allotted...

Oct 27, 2020 by Trideep Mondal

Package not received (Metro polish Fashion ) ^Open

I booked the order with metro polish fashion on * October ****. The said that order will we delivered in * days. But it haven’t been delivered yet. I didn’t received any order confirmation message not any updates on my order that when it wi...

Oct 27, 2020 by Bhagavati Jain

Package was not exchanged despite of multiple requests (meedha) ^Open

I ordered a pack of * joggers from this store of medium sizes but they were short on me so I thought of exchanging them so I paid *** rs for exchange and then sent them the email regarding the same and I did all that on the same day of the deli...

Oct 27, 2020 by Chaitanya vijay pagare

Money not refunded for more than 5 months (Zoom Car India Pvt Ltd) ^Open

I booked a car from zoom in the month of june. I completed the trip and I was satisfied with the trip. But I didn't get the refund amount. Customer care number was turned off. So, I contacted a number mentioned in google. He asked me to wait fo...

Oct 27, 2020 by SIDHARTH N

Delivered package is defective (Tatacliq) ^Open

I have ordered iphone from tatacliq, go it delivered on *th october, found the phone defective and raised a return request on **th october. Got zero clear communication from tatacliq on my return request. On **th october my return request got d...

Oct 27, 2020 by Nithin bharathwaj

Issue with return of wrong product delivered (Ajio) ^Open

I Had Bought AX**** Water-Resistant Analogue Watch From AJIO (Order# FL**********) On **th Oct'**. Instead Of It, Wrong Item Was Delivered On **th Oct'**. I Raised A Return Request Immediately. The Request Went In The Queue Of Shadowfax Courier...

Oct 27, 2020 by Kahekashan Anis Mushrif (Sayyed)

Not delivred packages (karmura technologies private limited) ^Open

Gst suvida center se phone aya aur vo muje bol ki isme investment nahi lagata only **** baro aur apka mil jayega par mera id abitak nahi mila aur phone be nahi utarahe hai...

Oct 26, 2020 by Vishal kadalagi

Exchange complaint (Lakshita fashion) ^Open

Exchange nhi kr rhe kesi service h apki pese khane h to itni mehnt mt kro katora Lelo bda sa or aa jao khub mil jayega very bad service koi mt lena inse bht bhut bkwas service h inki ...

Oct 26, 2020 by Prerna laxkar

Fraud by blush salon (Blush salon xion mall ) ^Open

Hi my complaint is against blush salon situated at xion mall Hinjewadi Pune . I got my keratin done at this place and it was told to me it will last for *-* months but within ** days my hair has gone bad it doesn’t look like keratin has been...

Oct 26, 2020 by Shalu Chauhan

Package not delivered (Sathiaa) ^Open

I had ordered a top in the website, through a facebook advertisement, on **th September. It's been more than a month now and no action has been taken. I tried corresponding through the given email id but no one is responding. Even the website i...

Oct 26, 2020 by Naivedya Nair

Money got deducted twice but order was not placed with no refund (Jiomart) ^Open

I gave order from GPay, money got deducted twice but order was not placed on JIO, Now I am not getting refund of this money. I have called cutomer care but they are of no help. Attach are the receipt from Gpay...

Oct 26, 2020 by Mayank Mehta

Refund not processed even after the return process has been complete (Ajio) ^Open

My order was delivered on *th September. As one of the items was not what I ordered. I had to initiate a Return Request which I did on **th Sep. I was informed that the Item would be picked or I will receive at least a call from Ajio on **th Se...

Oct 26, 2020 by Shikha Sheoran

Missing Item (Amazon) ^Open

I have ordered a product from Amazon India during the amazon sale on the **th of Oct ****. I have used my friend's account (das.ankit**@gmail.com) to take the prime benefits and get the order to deliver faster. On the very next day, **th Oct **...

Oct 26, 2020 by Krunal Jiwani

Only 1 FOOT Shoe in the box (Myntra) ^Open

Ordered DC shoes on ** th Oct from Myntra & got the order on **th Oct but the box had only * shoe (only for left foot). On lodging the complaint on ** oct (within ** mins of delivery), the customer care declined my request to provide the right ...

Oct 26, 2020 by Aniket sharma

FRAUD AND SCAM (Nurserylive) ^Open

So there was an offer going on in which if we get *** referrals we would have got * plants free. I had reached ** referrals. My browser history got deleted by mistake so I changed the password and logged in again and my referrals were zero. Als...

Oct 26, 2020 by Purbasha Singh

Warranty card not delivered (Gomechanic Car Service) ^Open

Under Go mechanic Order ID - ***************, I was requested to change the car battery, the battery has been replaced on **th June ****. Post the battery change I have been following up with my service buddy for getting the warranty card detai...

Oct 26, 2020 by Akshay Bhaskar Vichare