ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (Flipkart) ^Open

I ordered a mobile LG G*X on FLIPKART at ** october and paid for it in sale...But AFTER ** DAYS they not ready to deliver the product and after so many complain, call and mail they said that they lost my product and I have to cancel my product....

Oct 29, 2020 by Ankit Srivastava

Not getting exchange of the the products done even if the stocks and sizes are available (Athena) ^Open

When I ordered a jacket from Myntra of brand Athena on **% discount on the date, exchange was available and which got delivered on **th oct,****. Now when I am not satisfied with the size, and want an exchange, they are showing message 'the siz...

Oct 29, 2020 by Karishma Kasheesh

Brand Facebook Page disabled from Advertising (Facebook) ^Open

Hi Page ID - *************** (barred from advertising ) AD Account ID - ***************** Business ID: *************** This is Abhishek from Delhi NCR, India. We have a clothing brand by the name THREADCURRY, Facebook page - www.faceboo...

Oct 29, 2020 by Abhishek Poddar

My water purifier is not working and got no response from the customer service (Eureka Forbes Aquaguard ) ^Open

I Am Not A Financially Well-Equipped Person. I Have Brought The Water Purifier On Sep * ****. The Water Purifier Suddenly Stopped Working After A Couple Of Weeks Of Installation(Sep **). I Have Called The Customer Care On Sep ** And They Said T...

Oct 28, 2020 by Pruthvi

Package not delivered (Wakefit Innovations Pvt Ltd) ^Open

I had placed an order for a bed and table on *th October **** and it was said that these items would be dilvered between **-**th of October.. but when I called customer service of wakefit on **th they said that it will take *-* days more and no...

Oct 28, 2020 by Chiranjivi eshwar

Package not Delivered and also not traceable (Fordotstore) ^Open

I had ordered * shirts on Fordotstore on September **, **** as i saw a flashsale on instagram. I received my order confirmatio on email and the order number was #****. But I havent received the product till now. I am also not able to track the ...

Oct 28, 2020 by Adarsh R M

Package not delivered yet (Trendy Western) ^Open

I have ordered * sarees through this site on ** Oct ** and still it shows unfulfilled as I already paid the amount. And they didn't provide any customer number to contact . I already request to contact on the mail and personel mail but they til...

Oct 28, 2020 by Subhash Nawghare

Order Cancelled made on Big billion days deal saying As per my request totally a lie fraud (Flipkart iPhone SE) ^Open

I bought an iPhone SE *** GB in "Big Billion Sale" on ** Oct **** with Exchange offer on payable price of Rs. *****.**. Wishmaster came to deliver the order on **th Oct **** but started to say that phone will be rejected even without looking, ...

Oct 28, 2020 by Vikas kumar

Package not delivered (Flipkart) ^Open

. I ordered iphone XR on **th October **** the seller has not yet packed it yet. Order Id : OD****************** ( for iPhone XR) I have called them number of times but the employee who were on calls always say that they are contacting se...

Oct 28, 2020 by Aaditya Singh

Package not delivered (Famous Feets) ^Open

It's been ** days since order placed and didn't received yet. There is no response for even a single mail done to them. There is no update regarding the order....

Oct 28, 2020 by Bindu Bhargavi

Package not delivered (Omattire) ^Open

I placed an order on their website on *th October for around * pants however haven't received any product till date. I even emailed them multiple times but no response....

Oct 28, 2020 by Sumita kak

Non Refund of Security Deposit (Concorde Motors India Ltd ) ^Open

We purchased a Tata Nexon Karz *.* Diesel from M/s. Concord Motors (I) Ltd., Prabhadevi Showroom, Mumbai now known as Puneet Automobiles Pvt. Ltd., in exchange of my old Skoda Rapid in the month of Oct – ****. They have kept of Rs. **,***/- ...

Oct 28, 2020 by Chandraprakash Agarwal

Money got deducted but order not delivered no refund (Jiomart) ^Open

I made orders on **th Oct (Amount Rs ***.*) & **th Oct (Amount Rs ***.**), payment was done successfully via google pay app. But order is not delivered and refund is also not made. ...

Oct 28, 2020 by Vishal Saraogi

Cheating by Eassycart Smart Business Solutions (Eassycart Smart Business Solutions ) ^Open

An order placed on **th Oct **** vide order no. ****** whereas not delivered as on date. trying to contact them but unable to find any contact numbers. only email id is given but no support given...

Oct 28, 2020 by SANTHOSH C G

Amount paid (Naukri fraud call) ^Open

I have got a ca from HR RECRUITMENT and they said they are from Naukri and they asked me to pay the amount of rupees ****/- and amount is also debited. Again I got an call from HR from TCS and my telephonic interview was overed and they asked m...

Oct 28, 2020 by Aishwarya R

Security deposit not refunded even after 6 months (Nestaway Technologies Private Limited) ^Open

I vacated flat on ** june. house was in good condition. it was inspected by thier executive. they promised refund in * days. but * months passed i didnt get a single paisa. they sent me fake transaction id and emails for money deposit also. i a...

Oct 28, 2020 by Puneet Sharma

Flipkart cancelled order and did not refund money (Flipkart) ^Open

I ordered couple of items including TV during Big Billion days sale on **th October and paid ***** from the debit card and *** from my supercoin balance. Later that night the entire order was cancelled by Flipkart itself and no reason was given...

Oct 28, 2020 by PUNEET RITOLIA

Fraudulent transaction (Flipkart) ^Open

I try to purchase through flipkart big million sale, I have paid but no confirmation mail received after that I called to flipkart. They said it is fake sale we are responsible for this. And the amount is debited it is send to particular name J...

Oct 28, 2020 by Manju Subramani

Complaint closed without resolving (Panasonic India ) ^Open

They close customer's complaint without even entertaining/resolving and best thing is customer cannot even ask them to re-open it. For reference R************. This is for newly purchased TV....

Oct 28, 2020 by Ankit Kapoor

Package not received (Prettysaree) ^Open

I ordered * sarees worth *** rupees on prettysaree.com. Till now I haven't received my products but my amount got debited. No SMS/email alerts till now regarding my order. No response when trying to contact via email and phone number is not pre...

Oct 27, 2020 by Suriya Thondimuthu