ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Faulty jogger pants sold (Amazon Friske Knits) ^Open

Metal, wires protruding from the pants at the waist of this new piece delivered once. After complaint a replacement also has wires poking my skin. Fault not rectified and not offered refund and any compensation. Very bizzare response to a custo...

Nov 26, 2020 by N Dinesh

Package Not Delivered (Deckup In) ^Open

I ordered a Mi *A Pro *** cm (**) Full HD LED Smart Android TV from deckup.in on ** Oct ****. The promised delivery date was ** Nov ****. The payment was made on google pay and I got a confirmation email for the payment. But since then, I have...

Nov 26, 2020 by Sam T Samuel

Package not delivered (Myntra) ^Open

I had ordered a grey short. The delivery guy asked for otp on call after I asked him whether he could return it, I thought it is required and provided the otp, but instead he marked the product as delivered. I called the customer support and pr...

Nov 25, 2020 by Rahul Mishra

Defective and inappropriate product sold (Royal Cane Industries) ^Open

I bought a table for personal use from Royal cane industries. After delivery at my home I found there are so many defects are there. Next I contacted seller and explained about the faults. Initially they agreed to replace the table now they ar...

Nov 25, 2020 by Sachin Dev Paul

Deposit not received after 7 months (Nestaway Technologies Private Limited) ^Open

I vacated Nestaway property more than * months back. Nestaway never bothered to turn up for house inspection on the move out day and I had to leave giving the keys to the security gaurd. Later Nestaway charged me with painting and other charges...

Nov 25, 2020 by Neethu Shaji

Refund Fraud (Reliance Digital) ^Open

I bought a smartphone from reliance digital, but it was defective, so I contacted the brand and got a DOA certificate, and submitted DOA in a different branch, they offered me a prepaid gift card for the amount equivalent to my purchased produc...

Nov 25, 2020 by Meet Thakkar

Replacement product not received showing shortage (Boat) ^Open

I ought to receive a replacement product from Image marketing through Xpressbees. The product is showing "SHORTAGE" for quite some time in xpreesbees tracking site. I have contacted both Xpressbees and boat customer care service but they just...

Nov 25, 2020 by Ramesh N Appana

Grofers Malpractice (grofers com) ^Open

I am the customer of Grofers.com for more than * years and I have Bachat Club Membership for approximately * more years till **** worth Rs. ***. Grofers blocked my account without proper reasons on * November **** and I am unable to use that ac...

Nov 25, 2020 by Ravi Kumar Jaiswal

Items not delivered (SH Enterprizes) ^Open

we have made full payment to vendor on requesting to supply the balance items.cheque was issued in March-**** after that till now they did not supply the balance items and not lifting the phones....

Nov 25, 2020 by Bhargav Bollu

Refund not given (Brand only ) ^Open

First of all they send a very cheap and really bad product to me. In my case I ordered a watch but the watch was of really bad quality and had scratches on the glass itself also the glass was really blurry. After that I initiated a refund and R...

Nov 25, 2020 by Ankit Dutta

Wrong product delivered (Bookmytab) ^Open

I had ordered a Wizpad Z* Pro (**.* inch, *GB **GB, Wi-Fi + *G LTE + Voice Calling | Expandable Memory Up to ***GB), Coal Black against an payment of Rs ****/= while I received some second hand Ubilate which is worth less than Rs****/= Order ...

Nov 25, 2020 by F. Iqbal

Fraud (Go girls wear) ^Open

Order #**** Thank you Arpita! Your order is confirmed You’ll receive a text when your order is ready. Customer information Contact information +** *** *** **** Shipping address Arpita Mukherjee **/*** Jessore Road, Amarpalli, D...

Nov 24, 2020 by Arpita Mukherjee

Hardware not upto mark (Lenovo (INDIA) Private Limited) ^Open

I bought a lenovo B**-** model laptop worth ***** and within a year the body developed cracks and facing hardware failure on daily basis even after getting authorized service, the hardware is crashing again and again. Lenovo provided me with po...

Nov 24, 2020 by Rideem Bindal

Gokruze IndiYeah Pvt Ltd wallet amount not refunded (Gokruze IndiYeah Pvt Ltd) ^Open

My money is stuck in my GoKruze wallet, the app is not functional and I am not able to get the amount back in my account...

Nov 24, 2020 by Ravi Tewari

Money not refunded (Jiomart) ^Open

It's already ** days my amount was deducted from my account ( order not placed ) but there was no refund yet. I mailed to jiomart customer care * times but there is a very poor response from them. UPI transaction I'd is ************....

Nov 24, 2020 by Balaji Vishnu Sai Vanapalli

Vuyiza Different fake product delivered (vuyiza com) ^Open

I have ordered a dress named "Purple printed ethnic suit" on Vuyiza.com on around **th november **** seeing the poster images displayed for the product. i have received product from courier person/ delivery person of third party whom i have ...

Nov 24, 2020 by Latha patil

Not ready to refund my money (Intellipaat ) ^Open

I have enrolled for a Full-stack web development course on **/**/****. Though they already have lots of free videos available on youtube. when Learning team has contacted me they told that paid course videos are different then what is availabl...

Nov 23, 2020 by Nikita chauhan

Package not delivered (Ali Express) ^Open

Ali Express is not willing to refund money, its been a month but product is not yet delivered and status still shipped. Suckd service ...

Nov 23, 2020 by Ajay shukla

Sporto Not Returning A Defective Cloathing Product (sporto in) ^Open

So I get this order **** delivered to me on * November, but one of the product, which is Black Panther Men's Joggers - Black, has terrible quality, the stitches are tearing badly after just one wash, also the quality of this particular jogger...

Nov 23, 2020 by Nishant Singh

Received Defective Product (Flipkart) ^Open

I purchased this laptop from flipkart.com on ** october **** it delived to me on ** october ****, when i opened the box and checked keyboard was defective, then i called to asus customer care, customer support registered my complaint and asus s...

Nov 23, 2020 by DILIP KUMAR