ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Belief Mart Fraud Product not delivered from 6 months refund pending from 75 days (Belief Mart) ^Open

Placed order on **th July (*k), its been more than * months, they have no intention to deliver my order.They use Covid as excuse but continue to accept orders with usual ETA. After escalating they agreed to refund but its been more than ** days...

Nov 18, 2020 by Praveen Prabhu

Undelivered product bought online (strionline com) ^Open

Have not received any information about delivery of a saree bought on *Nov**** for *** INR, order no being **** which was bought on strionline.com, They are not answering emails or phone calls. ...

Nov 18, 2020 by Rakesh Misra

Sride Carpool Sride not redeeming wallet money (Sride Carpool) ^Open

I have been trying to redeem my Sride wallet balance to my bank account since March this year but it hasn't been credited yet. Even after repeated emails and follow ups with the Sride support team (support@sride.co) nothing has been done......

Nov 18, 2020 by Atul

Not received my refund for over a month (Charles and keith) ^Open

I had placed an order last month on Charles and Keith official website. I cancelled the order the next day since they do not have a fixed shipping/ customs cost. Since then I haven’t received my refund. I have been sending them emails for ove...

Nov 18, 2020 by Savio Dsilva

Job fraud (Quikr) ^Open

I hv search for job work from home and I got a call from quikr and quikr asked me to pay *** rs first for the hr round I paid it and received a call after * dys he confirmed me the job and gv the confirmation letter the *rd day and asked to pay...

Nov 18, 2020 by Fransica

Not responding for return policy (meedha) ^Open

I had ordered joggers frm meedha store a online clothing store & order number is #MD**** after receiving joggers on nov ** **** by paying rs ****, i checked the joggers but there quality and fit was not good , so i decided to return them back...

Nov 18, 2020 by Shashank bajannavar

Order not delivered (Reliance Digital) ^Open

Hello sir, myself Rishav I ordered Samsung S* tab from reliance Digital online platform on ninth of November on the offer where I am getting ****+ cashback on the Diwali offer but after the offer no today**th of November till now I haven’t go...

Nov 18, 2020 by Rishav Shekhar sharma

Complaint aginst Realme Poor quality and Poor Service (Realme) ^Open

I have Purchased Realme X* (*GB + *** GB) on **th December ****. It was dead and submitted to service center on *nd November, ****. There is no response from Service center and Realme. Service center assured me to fix my mobile within ** days....

Nov 18, 2020 by Rushanth N

Partial fund not received (Jiomart) ^Open

I made payment to Jiomart by UPI on *th October ****. Some items were missing. So their app showed partial refund on *th Oct ****. That partial refund was not deposited even after * working days. I've made multiple complaints to them. I have se...

Nov 18, 2020 by Nagendra Singh Bhati

Refund for failed transactions at ludope (ludope) ^Open

I tried to send my money from Ludope to my saving account. Transaction for * of those amounts showed as FAILED instead of Successful. * days have passed.. I have sent */** emails to customer support of Ludope from last * days. but I didn't rec...

Nov 18, 2020 by swati

Product is missing (Flipkart) ^Open

I ordered for an pack of *.Anmex rich look jaguar faucet *nos *.Anmex rich look jaguar faucet *nos *.Anmex turbo bib cock pack of **nos *.Anmex long bib cock pack of **nos Cost of Rs.**** now instead of this item, i received a package of...

Nov 18, 2020 by Manjunath

NEW Smart Watch Men Women Waterproof Smartwatch With Wireless Headphones Bluetooth Headphones Earbu (Jems watch store) ^Open

Where is my order?...

Nov 18, 2020 by SWAGAT KUMAR

Refund not received (FIRST CRY COM) ^Open

I have placed an order on * Nov **** of **** amount. next day I received a message that my order got canceled due to some reasons than only **** refund and *** debited. when I investigated why *** debited they said you didn't return the wrong ...

Nov 17, 2020 by Farhat meraj

Fees Taken Service not rendered and Owner absconding (Latasita ) ^Open

LataSita makes sustainable clothing and I had shared * sarees with them to be converted into * jackets with matching pants. The agreed upon fee was ****INR for tailoring each item. By trail date, another ***INR was added. Then another ****INR. ...

Nov 17, 2020 by Sanam Khan

Order not delivered (Winni bakery cakes and flowers) ^Open

I ordered birthday cake yesterday. Order number : ************. They mentioned they would deliver between *-* PM. We didn't get any call or product but it is updated as delivered in their website around **.** PM. I tried to get in touch with ...

Nov 17, 2020 by Karthikeyan K

MyntraFRAUD Cheaters ethnicproduct without the product NoRefundandnoproduct (Myntra) ^Open

I had ordered from Myntra a product from Anouk ethnic set order id# ********************....The product came stained and we had returned the product...Its been many days what we see is there has been Fraud done with us by Myntra and its courier...

Nov 17, 2020 by Prachi

Product delivered is wrong (Flipkart) ^Open

Worst response received from the Flipkart team for providing wrong item from their end due to technical glitch. Its all just a mental stress talking to them. Felt their response are so robotic and we have to keep on repeating n times in an atte...

Nov 17, 2020 by Pradeep K

Regarding Refund (Brand only ) ^Open

Hi. I Have Ordered A Watch But It Came With Little Error So I Returned It on" Brandonlyindia@gmail.com " website with order I'd #***** On November *rd, They Received My Product. But Still Haven't Processed My Refund. No Matter How Many Times I...

Nov 17, 2020 by Jakkula Prathyusha

Delivered damaged product and return rejected (Myntra) ^Open

I bought a UCB sweat shirt which is torned or shredded from inside, myntra is not ready to exchange the product and a return request is placed from their side after a day i have seen the status to return request rejected because product didn't ...

Nov 17, 2020 by ACHYUT ANURAG

Klickbazar com order not delivered 1 month completed (Klickbazar com) ^Open

I have ordered on Klickbazar.com on **nd October for grooming kit and till this week no response. It has been a month now. And I have received a mail after reaching out to the them told that amount will be credited in ** hours It has been ** da...

Nov 17, 2020 by Suresh Bankuru