ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Fraudulent cancellation by Flipkart (Flipkart) ^Open

My order with order number OD****************** has been fraudulently cancelled by Flipkart without consent of customer fraudulently .Now the difference of amount is **** to place new order kindly request Flipkart to resolve the issue immediate...

Nov 21, 2020 by Umar Farooq

NOT DELIVERED (Max Fashion ) ^Open

MY ORDER NUMBER ********** .DATE **/**/****. CLICK AND COLLECT MAX FASHION ONLINE. ORDER TWO PRODUCTS RECEIVED ONLY ONE . SO MANY TIMES CALLED THE CUSTOMER CARE,NO RESPONSE AND MAILS NO REPLY. PLEASE DO NEEDFUL...

Nov 21, 2020 by SUBBARAO

Online shopping order I didn t get (Ultimatehaul com ) ^Open

I ordered a sary some of Rs****/- offer price ***/- I ordered on ** October **** In the name of venusuujjuu **-****/* shastrinagar dargah kazipet warangal Telangana india ****** Order number #***** They send a email you will get **-** da...

Nov 21, 2020 by Venusuujjuu

Defect Deficiency in Product Service (MySun) ^Open

(i) Solar Equipment bought as agreed suffers from severe shortcomings in Design, Specifications, Short-Supply, Defects and Harassments though purchased at a very high cost from a said to be leading Solar Company; (ii) Services agreed suffer fr...

Nov 21, 2020 by RAJESH AGRAWAL

Wrong product delivered (Roadster Metronaut) ^Open

I ordered black roadster sneakers and metronaut jeans(Order ID #******* **************) at the same time on ** nov,****. I was delivered a wrong product i.e. a kurta set from rain and rainbow for ₹****. I talked to the costumer care , they a...

Nov 20, 2020 by Nikita Rana

Refund not given for an event which was cancelled by the venue owner (Weddingz In) ^Open

We were shown a venue for the wedding in Pune by weddingz venue manager. He showed everything in the hall, as we were happy with the venue we booked the venue by giving a sum of ***** Rs via weddingz QR code. After two days we got a call from ...

Nov 20, 2020 by Sanket Yewale

Order cancelled without my consent (Flipkart) ^Open

Hii, I ordered a product from Flipkart in the sale offer on *th November worth *****/- and they cancelled my product without my consent on **th November and they are saying there is a mismatch in airway bill number but is that is the case then ...

Nov 20, 2020 by Rekha Kumari

Not Getting any confirmation of package (The Stockcut Com) ^Open

I have placed the order for refurbish mobile and made the payment but i have not received and confirmation of payment nor order and the customer number is also kept switch-off...

Nov 20, 2020 by Kaushal shah

Ordered item not delivered (boxnew in) ^Open

I ordered a Tablet Teclast T** Andriod *.* *G Phone Call Tablet **.*" ****x**** MTK P** *GB RAM **GB ROM ****mAh Tablets PC Dual Camera GPS Type-C - Without keyboard × * through boxnew.in on **nd Aug'**** after seeing their ad in social media....

Nov 20, 2020 by D BALAJI

Package not delivered (Zenight in) ^Open

I had purchased a laptop table n paid money online .I have not received any update on delivery it’s been * days . There is no customer care no n no revert on mail id ...

Nov 20, 2020 by Janak vaya

Wedding photo album video not delivered (Momentz Factory) ^Open

I contacted Momentz Factory which is located in WEST BENGAL at KESTOPUR, KOL-****** for making video, photo album & shot wedding pictures of my sister wedding which held on ** th February ****. Total Rs *****/- demanded to me to complete whole ...

Nov 19, 2020 by SUDIPTA BASAK

My payment not received (Cowork Sync) ^Open

I joined cowork Sync early September of target based project for *** pages for which they pay slab wise depend on pages typed by me and paid Rs.**** on **th September then after asking for software and all work details * day later on **th Sept...

Nov 19, 2020 by Hema Sahu

Refrigerator Not Repaired but charged (Parth Services) ^Open

On *st September we called South Mumbai Repair Services from JustDial for checking our fridge which was not cooling well. A person named Ramesh came and said Compressor needs to be replaced. He did that few days later but still did not work. Th...

Nov 19, 2020 by Khursheed K

Damaged Product Received (Amazon India) ^Open

I purchased Noise X* Pro ear buds from Amazon india which was delivered to us on *th Nov' ** having invoice no. IN-BOM*-*******. However after open delivery package it was Observed that product was already used , charger was missing & packing w...

Nov 19, 2020 by SANDESH CHANDRAKANT GURAV

Zodok Elite Fraud Website Zodo Kelite (Zodok Elite) ^Open

I have booked * shirt from fake Zodok Elite (Zodo Kelite) website, no response till date, from last * days website page is also showing error, i have send may mail mail on their email id i.e. zodokelitehelp@gmail.com but not response, also men...

Nov 19, 2020 by KARAN CHAUHAN

TV Servicing company M s MD Traders not returned my LCD TV 32 samsung brand till date from 6 months (MD traders TV servicing ) ^Open

My TV details: **" LCD TV - Samsung brand - Smart TV (approx. * years old). There was a technical issue in my TV, the issue was display becoming blank during watching TV and audio was continuing after ** to ** minutes display resumes. I h...

Nov 19, 2020 by Jagat kalyan kumar kavali

Package not delivered and team is not responding (Fashchic 15) ^Open

I have placed the order on *th November and the order ID *****, post which I tried contacting the team but there is no response. I go to their website to get an update but it always gives some errors. No response to our calls, messages n emai...

Nov 19, 2020 by Farheen sheikh

The Electroshoppee Enterprise Ltd Scam Instagram Store (The Electroshoppee Enterprise Ltd ) ^Open

Hi , I want to file complaint against Instagram called Electroshoppee Enterprises Ltd. They are selling I Phones at Very Cheap rate and upload screenshots of previous purchases and transaction, on **/**/**** i brought I phone ** max pro *** GB...

Nov 19, 2020 by Anita B Pawar

Tracking Details not working (E Kart) ^Open

Flipkart (Order ID - OD******************) shipped an ac through Ekart logistic FMPN********** on *rd Nov,****.Till now no shipping update.It was a replacement product so one month left ordering original product.They are not updating tracking d...

Nov 19, 2020 by Bipad Baran Dutta

Fraud charge (IMPACT INTERNATIONAL SERVICES PVT LTD) ^Open

Hi, This is Waris Ali Warsi.My sister was called for an interview by Prashant working in Impact intrnational services pvt ltd, Moti Nagar ,Delhi. He said he was calling directly from Amazon not from any consultancy and when we reched there th...

Nov 18, 2020 by Waris ali warsi