ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package didn t received (Bean bag theory) ^Open

Had ordered *Ft Bean Bag and has made a payment using Google Pay and it was told the package to be delivered by *-* days. But still no messages no proper page to track the product no email id. ...

Nov 23, 2020 by AKSHAY ANIL KUMAR KULSHRESTHA

Compensation towards price differential (Flipkart) ^Open

I have purchased television worth **,*** but received damaged product. After too much of consultation product was finally taken back but replacement was not provided to me. The said product was under ** days replacement policy but the seller wa...

Nov 23, 2020 by Hardik kothari

Lalithaa Jewellery Jayanagar does not provide Bill as per gold rate and includes making charges in G (Lalithaa Jewellery Jayanagar) ^Open

I paid Lalitha Jewelry monthly chit for ** months in Jayanagar Bangalore for a total amount of Rs.******. The scheme says, **% VA(wastage) discount while redemption of the paid amount against any Jewelry purchase. However, the problem is, custo...

Nov 23, 2020 by Sreekanth

REFUND NOT RECEIVED FOR 5 MONTHS (LT Online Store) ^Open

I ordered a Wacom One (pen tablet) for Rs. ****.** on **/**/**** (for online class during Corona days). Although I got confirmation from LT Online Store that they initiated refund as they won't be able to deliver it within promised time I didn'...

Nov 23, 2020 by Sreekanth T

Smart Mojo Desk is not delivering my order after I ve paid for it (Smart Mojo Desk) ^Open

I placed order for a Sit and Stand desk with Smart Mojo desk, on Aug ** ****. They said it will be delivered in about a month or so. But still they have not delivered it. Also, they have stopped attending to my phone calls or responding to my e...

Nov 23, 2020 by Sridhar Muthrasanallur

Package not delivered neither they are replying me on email (Gogirlswear) ^Open

Actually I have ordered some garments from Gogirlswear but there is no information about shipping or when it is going to be delivered nor replying me on email I want the product or else I want my refund...

Nov 23, 2020 by Khushi Jain

Mobile phone problem (Samsung) ^Open

I have purchased a Samsung M** mobile on **.**.**** through Amazon , from the last week of September iam facing problem with my mobile handset, the problem which I have been facing is mobile auto restart . I have however approached local servic...

Nov 22, 2020 by ANVESH KUMAR GOTTIPATI

Haven t received the order I placed 2 months back No contact info to follow up (Om Attire) ^Open

I had order a few clothes on a website called "Om attire" that I came across through instagram ads. I only received a payment confirmation mail through razorpay. Now the website i missing. I have been trying to get in contact. But there is ab...

Nov 22, 2020 by Abiramee Rajendran

Zodokelite company fraud (Zodokelite ) ^Open

I ordered a product from zodokelite website on ** october **** but i have still not received it .i think this website is a scam .And this website has make enough revenue by fooling innocent coustomer because of which it will be hard to trust o...

Nov 22, 2020 by Kuldeep Dhuriya

Not responding to repair replacement tv (Jeeves Extended Warranty) ^Open

Product - led tv Company - marq Date of purchase - **/**/**** Extended Warranty company - Jeeves Warranty - In extended Warranty Extended Warranty purchase - **/**/**** Extended Warranty amount paid - **** Ext. Warranty Invoice no -...

Nov 22, 2020 by Durgesh Bhandary

Package not delivered (phone cover shop india) ^Open

I had ordered a phone cover on September **, ****. It has been more than * months now I have still not received my cover. I have paid full amount of Rs *** in advance. I am asking for tracking id continuously since more than *.* months. He/she...

Nov 22, 2020 by Jainam Doshi

Defective product sold (Pepperfry furniture) ^Open

I bought a queen size bed with storage. On getting it assembled , we realized that the bed doesn't have a bottom. Instead they have given a bunch of planks which have to be placed on the floor under the bed. This is not storage by any definitio...

Nov 21, 2020 by Pradnya vaidya

Provided me a already used coupon (mtcgame com) ^Open

I bought * **** diamonds gift card for mobile legends but the code I got recieved out of that one code already reddemed.when I contacted mobile legend customer support they informed me that the code was already reddemed from a different account...

Nov 21, 2020 by Subhajeet

Refund (Shulabha creative) ^Open

Ordered item thorough Shulabh Good Choice on ** october ****. My ordered details were Attractive white color Designer Gown Type Dress with order number #********. During the payment it showed Shulabh Creative and even received item from Address...

Nov 21, 2020 by Vinaya Vinod Kirloskar

Old and torn nike shoes (Amazon India) ^Open

I ordered Nike shoes for Rs. ****.** INR (Order ID (Friday, ** October, **** / ***-*******-*******) Instead, I received torn and old shoes. I ask for a return. Delivery boy came on **th Nov (today) but refused to pick up the defective shoes...

Nov 21, 2020 by Kiran Ramakant gore

Claim not settled (One assist ) ^Open

I have registered the claim for my broken laptop on **th of September and it got confirmed on **th of September. I was supposed to get my laptop picked up then repaired and then delivered back within ** days. The whole process was supposed to b...

Nov 21, 2020 by CHARCHIT GOYAL

Hacker railway online fraud (Hacker Railway) ^Open

I trusted this telegram since it has more than **k subscribera.There is hacker railway group in telegram who offer electronic goods for a very cheap rate.they show all users in the group got the product delivered..later after paying money they ...

Nov 21, 2020 by K Shashivardhan Reddy

Cashback not received (Amazon) ^Open

I've purchased a Lenovo IdeaPad S*** **th generation Intel core i* Thin display laptop through YONO SBI App which redirected me on Amazon page with an offer *% unlimited cashback in Amazon pay balance after ** days of successful purchase throug...

Nov 21, 2020 by Abhijit Baidya

Vu TV display stopped working (Jeeves Consumer Services Private Limited) ^Open

My TV display stopped working on OCT **th and I have registered a complaint for same . Technician visited to my house on **th of October and told that problem is with mother board and he requested for the new motherboard. It got approved on **...

Nov 21, 2020 by Sudheer Pappala

Fraudulent cancellation by Flipkart (Flipkart) ^Open

My order with order number OD****************** has been fraudulently cancelled by Flipkart without consent of customer fraudulently .Now the difference of amount is **** to place new order kindly request Flipkart to resolve the issue immediate...

Nov 21, 2020 by Umar Farooq