ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Incorrect product picked by flipkart and refused to return (Flipkart) ^Open

I bought a king size Cot from Flipkart and a dining table from Amazon worth ***** which were both received defective. I placed a return request and flipkart picked the wrong product. The courier pick up professional did not even verify the prod...

Dec 05, 2020 by Deepti Bhat

Wedding Planners (Papercraft Media) ^Open

It’s been ** months since our wedding but we haven’t received the photo album yet.. we have been pushing hard requesting them to get the work done.. THE WEDDING PLANNERS ALSO DID SCAM WITH US. DIDNT DO THE THINGS AS PROMISED AND CHARGED ALO...

Dec 05, 2020 by Apeksha

Bike not delivered (Royal Enfield Bareilly) ^Open

I booked RE Himalayan from Royal Enfield Bareilly @suri sales.My booking no. Is BKG******CD***** & booked my bike on **.**.**. I was told, the bike will be delivered after ** days, but it's more than ** days and no response from showroom And w...

Dec 05, 2020 by Robin Singh

Corporate amount did not issue the customer (HYUNDAI) ^Open

I buyed at **** model grand i** (sports (o)) model,thus arasu hyundai dealer did't give than corperate amount please to solved an my problem...

Dec 05, 2020 by Indiadasan

No Replacement or Refund (Flipkart) ^Open

I ordered Apple Airpods Pro from Flipkart and was delivered a fake product with the serial number on the case not matching the box and the bill. While the Serial Number on the box and the bill match they are also not valid Apple Serial Numbers...

Dec 05, 2020 by Vishesh Goyal

Wrong product delivered (Filip Kart) ^Open

I am ordered a mobile phone from filipkart but they delivered me * sampoo...

Dec 05, 2020 by Inayat husain

UC bought but not yet received (Midasbuy.com) ^Open

I bought UC from Midasbuy and paid ** dollars but didn’t received UC for the same . Why are they doing fraud with customers I don’t know . My pubg I’d - ********** Purchase date - **/**/**** Time - **:** am Product - UC ( **** + *** ...

Dec 05, 2020 by Jigar Jani

I was not refunded (Storozo Online) ^Open

I had bought a pair of slippers for ***rs and got the item a few days later. The slippers were no way near the ones shown on their site. It was a very cheap product. I contacted them and they said they will refund me in * days but after no repl...

Dec 04, 2020 by Sulakshana singh

Order not delivered No response (Hi-Brite Lighting Limited) ^Open

Pleased an order with https://www.hibrite.in/ and order #****. Ordered is not delivered & no response from support@hibrite.in / **********. Can you please help me to get refund?...

Dec 04, 2020 by Ramana Reddy

Payment done but ordered not received (Gogirls wear) ^Open

I ordered two set of pyjamas from gogirls wear site on ** nov.****,and price was ***rs Order no.is#****.but they said that u have shortly recived a delivery mail and u track ur order.but till date I have not recived any delivery mail.I tried m...

Dec 04, 2020 by Rajan singh

Received an used old broken laptop covered in dust instead of the one I ordered (Tata Cliq) ^Open

I had ordered a laptop from TATA CLIQ on *nd November **** for Rs.*,**,***. I received the parcel on *th November **** via Delhivery Courier. When I opened it, it contained an old and broken laptop covered in dust and insects crawling inside. T...

Dec 03, 2020 by Vikalp Chauhan

MOBILE NOT REPAIRED AND DEMANDING TO PAY (First Call Technologies Adyar) ^Open

I gave my mobile device realme c* model for dark display issue to First call service center on *st Dec. They advised me to free door step pick up and in service they will check and tell me. But after * days they are saying new display should be...

Dec 03, 2020 by MURALIDHARAN

Ordered 3 items from online shopping site but single item is received (https campussutra com ) ^Open

Website: https://campussutra.com/ Order #**** I have ordered * items from campussutra online site but received a single item. I have tried to reach them but the mobile number is switched off, In order slip, the wrong person's mobile numb...

Dec 03, 2020 by Satyadeep Das

Fake website (https www shopiiee com ) ^Open

https://www.shopiiee.com/ scam fraud . They took my order but did not diliver the product...

Dec 03, 2020 by Jyoti Singh

Cashback (Amazon India) ^Open

The issue is about cashback, during "great Indian festival" there was an offer going on for the instant cashback from bank and Amazon.Regarding the same I made a purchase of Rs ***** from Amazon and I got an instant discount from the bank of Rs...

Dec 03, 2020 by Fauziah

Wrong product delivered but no refund given (Sarees S shoppings) ^Open

I saw this "sarees S' shoppings" reseller in Facebook that is saree with blouse (stritched work blouse) buy one at rs**** or buy * at rs****. So I ordered * sarees with blouse.So I put cod only. My order delivered on September **th ****. Th...

Dec 03, 2020 by Vasantha Rani B

Package not delivered (Go girls wear) ^Open

Dear Team, I've booked a stuff comprising of * items on **th Nov ** from this website and paid entire amount of Rs.***/-. However, I've not received any details. Pls look into....

Dec 02, 2020 by Sumit Sarkar

Order not Delivered (Flipstars) ^Open

I ordered * kids dresses online from Flipstars with an ORDER #**** on **nd-Nov-**** and its been **th day today i haven't received the material though i paid the full amount via netbanking. When i called their number updated in their website no...

Dec 02, 2020 by Vicky Singh Rajiv kapoor

Security Deposit Refund not received (Nestaway Technologies Pvt Ltd ) ^Open

I was asked to vacate the property in Bangalore by Nestaway Area Manager Rajesh on **/**/****, telling me to vacate by **/**/**** as owner had offboarded the property, thereby giving me only * days prior notice to vacate. I was in my hometown C...

Dec 02, 2020 by Nikhil James

Abrupt stoppage of BMW CAR on Main road posing great risk on life a d vehicle (BMW CAR) ^Open

Car stopped abruptly on main road with driver and my wife at back suddenly without any indication and could not be moved at all. If any running vehicle at the back the damage may be for life and vehicle and it is a highend technical failure of...

Dec 02, 2020 by CA.A.GERALD EBENEZER