ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

My product is not return during policy (Flipkart Internet Private Limited) ^Open

I ordered shoes for Fila. Whose order number is OD******************. The price of which was ****. Due to the quality of the product not being correct, I wanted to return it, but my shoes were not returned under the policy and my account was...

Dec 02, 2020 by Sanjay Kumar

Myntra com not accepting return of an unused damaged product (Myntra.com) ^Open

I received a damaged product ( Catwalk - Women black solid sandals ), ORDER ID # ******* ************** When returned, they rejected the return saying there is no price tag and reshipped the item back to me I checked the product and it had * ...

Dec 02, 2020 by Priyanka saha

Bean bag ordered (Beanbagtheory in) ^Open

I ordered on November **th but still not getting any confirmation mail or msg, and I tried to contact with them then I found given number is switched off,I mailed them twice but don't get any reply yet....

Dec 02, 2020 by Dhaval Bhalsod

Ordered item not delivered (Indiacakes.com) ^Open

Placed a order for cake on **th Novemebr which was supposed to be delivered on *st December. But the delivery wasnt given. We cant reach out to anyone of them, there is no contact or whereabouts of them ...

Dec 02, 2020 by Pratyush Swain

Damaged Refrigerator (Samsung purchased through Flipkart ) ^Open

Copy of letter dated **/**/**** enclosed all the details including the invoice no and the efforts made by me are provided. The photo of the damaged product and the copy of the mail sent is also enclosed. ...

Dec 02, 2020 by Prakash Pande

Wrong Product Delivered (Tkameez) ^Open

I ordered a Tshirt from Tkameez, but they have send a wrong product which is also of very poor quality. Now they are not replying to any mails. ...

Dec 01, 2020 by Jatin Lalit Singh

Reliance ResQ plan No response (Reliance Digital) ^Open

We have purchase samsung **inches LED tv in **** along with reliance Resq protection plan. Today( **/**/****) suddenly display gone and only sound is coming from tv. We have validity up to **** for reliance resQ protection plan and we tried to...

Dec 01, 2020 by Sai krishna

Refunding of Deposit (Colive Bangalore) ^Open

I was living in Colive *** Alpha, Bellandur,Bangalore. During the period from Oct First to Oct Thirty First I was told that by their executive I will be in notice period from First of Oct. on words. But now they are saying that ,in their syst...

Dec 01, 2020 by SHIJO MATTATHIL POULOSE

Ordered for few items but did not recv my order yet (Go girls wear) ^Open

I ordered few items from this website on nov *..and recvd a mail saying thankq we have recvd ur order..since then no update of order..unable to track order no information regarding status of my order.....

Dec 01, 2020 by Surabhi Chandrakant Raut

My car not delivered since 4 weeks from service station (Morris garages) ^Open

I hve lodged a complaint to MG dealer service station for the problem which i was having in my new MG Hector car. The car went for second service at that time i hve lodged the complaint for a noise which was coming out from the machine when the...

Dec 01, 2020 by Suchir Mehta

Jeeves consumer services not refunding amount or returning TV (Jeeves consumer services) ^Open

I took mi tv worth *****.* rupees from flipkart with Jeeves extended warranty. On **th October Tv is having display problem. I called Jeeves for repairing the tv. A technician visited on * November **** and checked Tv and told need to pickup tv...

Nov 30, 2020 by Vinay Javaregowda

Received Counterfeit Calvin Klein Jeans from Myntra (Myntra) ^Open

I ordered Calvin Klein ** Waist 'Black' jeans from Myntra. I initiated a return for the same due to size issue. When their courier partner came to pickup the product he identified that though the product carries price tags of Calvin Klein, ment...

Nov 30, 2020 by ABHISHEK JAIN

Package not delivered (Boat rockers 255) ^Open

I have orderd boat Bluetooth ear phones last year **-**-**** and I got issue with item in early March and I have lodged complaint and they replaced item so till then it's fine and real problem started now. So due to covid I returned to my home ...

Nov 30, 2020 by ARANGI VARAHA KRISHNA

Package not delivered (Fashchic 15) ^Open

I have ordered product from this store. But i haven't get any product from this store . They just my money . Now, its been * ,* months they are ignoring my phone calls , messages and all . Such a fake site . They just take customers money. I...

Nov 29, 2020 by JAISHREE

Product Not delivered (Local Vendor In Malad Mumbai) ^Open

I have asked the vendor to have one sofa Cum Bed and one Workpod. Sofa was delivered before diwali but havent received the workpod table. I have paid the entire amount top the furniture vendor ***** Online and ***** Cash. (as he was insist...

Nov 29, 2020 by Akshay Poddar

Asking excessive payment to deliver the product (Premitek Electronics) ^Open

I ordered a product iPhone ** mini which costs **,*** INR from a company named PREMITEK Electronics, Campbell Ave, Springfield MO, US. I ordered on **th November ****. They asked me to pay only advance amount to deliver the product. I aske...

Nov 29, 2020 by Narmadha

Dear Sir Madam I want to return a saree no response from the online site (fabbazar com) ^Open

I have bought a Saree from fabbazar..com, which was advertised on Goggle. When I received the Saree, I was shocked, because the photo shown in the site & What I received was totally different. Hence, I want to return the Saree. I am sen...

Nov 29, 2020 by Kavitha.D

Bean bag size is small (Pepperfry.com) ^Open

Order number: ********* Placed on: October **th Received on: **rd October. The Bean bag height is not ** inch and after sitting it is becoming less than ** inch (* feet). This is too small and not even comfortable for my ** year old son. Mo...

Nov 29, 2020 by Lakshmana Srikanth Repaka

Package not delivered (Ultimate Haul ) ^Open

I ordered sarees but not received till date I just want to get back my money...

Nov 29, 2020 by Kalyani M

Refund is not provided by Myntra (Myntra) ^Open

Order id: ********************* I Had Returned My Three Products (* Blazers And * Pair Of Shoes) Few Days Back. Myntra Agent Came And Checked The Product Thoroughly. I Returned The Products In The Same New Condition With All The Tags Intact. E...

Nov 29, 2020 by Devki Nandan Bhatt