ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (Flipkart) ^Open

This complaint is regarding pathetic behavior of Flipkart. On **th of Nov ****, I ordered a mobile with No Cost EMI option worth Rs *****. The order was dispatched and was in smooth transition till **th of Nov **** when it left Patna. From Patn...

Dec 08, 2020 by Nikhil Raj

Broken Cover wrost quality print (Zapvi.in) ^Open

I booked two mobile covers and one phone stand. When i received the order one cover was broken and second cover print was very bad but phone stand is good. i sent an email to their customer support the asked me video and pictures which i shared...

Dec 08, 2020 by rohit kaswan

New redmi note 9 sensor issues (MIXIAOMI ) ^Open

I had brought a new mobile phone (Redmi note *) on **.**.****, but within **month phone got issues relating to sensor. After that I had gone to MI service centre and the mobile was handed over to service centre for repair, within **days I had...

Dec 08, 2020 by DEEPAK K VIJAY

Flowers ordered not delivered not refunded (My Flower App) ^Open

I chose same day delivery that my flower app promised for mg cousin who met with an accident. They updated the order as delivered in my account which a day later my cousin confirmed he never received. After numerous email messages and * days la...

Dec 08, 2020 by Sujata

Order not fulfilled (Labelsuit) ^Open

Their site looks fine, but just like the other reviews, I can vouch for the fact that don't send you the correct item. I ordered * pcs. - A black dress with golden work, a white dress with a blue green flower patern and a white suit with mirror...

Dec 08, 2020 by Geeta Ravi

EB not fixing wrong billing inspite of repeated follow ups (Tneb Limited) ^Open

I am a resident in madipakkam. For the month of Oct **** I've received a bill amount of rupees **** and upon checking further I see the reading details were completely wrong. The present reading is mentioned as ***** whereas the actual reading...

Dec 07, 2020 by Venkat

Package not delivered (Zodok Elite) ^Open

I ordered a pair of shirts in these site... But i never received them.I did payment through upi payment... They sent me a order received email. Then no response. My order id is *****...i lost my money... Pls help me...

Dec 07, 2020 by Vivek Reddy

Worst Customer Service Ever (Gotogate) ^Open

Recently, I booked a flight ticket through GOTOGATE travel agency from Narita (Tokyo) to Ishigaki, details are mentioned below As I have to cancel the flight ticket due to the increase of Covid-** cases in Japan as my Wife is Pregnant now and ...

Dec 07, 2020 by Sathish

Damaged atta packet and poor quality rice (Grofers) ^Open

I got a damaged packet of Aashirvaad atta and Poor quality of Daawat sehat mini mogra basmati rice. I complained and requested for return & refund for these items. But instead of return, they blocked my grofers account....

Dec 07, 2020 by Akhlesh Kumar Jha

Packages are not delivered (Zenight in) ^Open

I brought two products on november **th ****. *. Laptop Table : Rs.***.** *. Clothes : Rs.***.** I didn't get any product till now. Contacted customer care through mails. No responce from their end....

Dec 06, 2020 by PS Naveen Kumar

Myntra nor Providing refund for returns (Myntra) ^Open

I had purchased two Indddus dressed of the same kind for my wife with different sizes size S and size M so as to try both the sizes and keep whichever fits . (order id Order ID # ******* **************). But we decided to return both of them as...

Dec 06, 2020 by Nadeem Ahmed Kutubuddin shaikh

Work not delivered against Payment (Jeev Nouveau Interiors) ^Open

I hired Jeevika Bhadolia of Jeev Nouveau Interiors (New name - Bellcurve Designs) for interior work of my house. Work included wood work ( wardrobe, Beds) , false ceiling, wallpaper , art paintings, wall paneling etc. Work started long back be...

Dec 06, 2020 by Nitish kumar

Telegram channel fraud (Luke Narcos Mohammed Taofeeq) ^Open

In telegram channel Mohammed Taofeeq Luke Marcos was doing fraud business in Amazon shop in telegram they are all cheaters in that group fake IDs fake msgs and pay huge amount for customers to pay and when who have to complete the payment and t...

Dec 06, 2020 by N sai Krishna

Money not refund (Muhammed Gadget LTD.) ^Open

I saw the ad for this company on OLX. When contacted, Mohammad admitted through WHATSAPP that the price of the product was Rs **,*** and an advance of Rs *,*** was required. They told me to pay into a given account. So I paid, now there is no p...

Dec 06, 2020 by Ajin Babu

Refund of 3645 bu jio mart (Jio mart Reliance Industries Ltd ) ^Open

I have made a purchase on ** July as shown in the screenshot. I made the payment via Pay U money and the amount got debited. Since then I have mailed more than *** emails and JIO MART is so unprofessional in handling those. I received Mai...

Dec 06, 2020 by Pulkit Chaturvedi

Wrong and cheap product delivered (theinstabay com) ^Open

I ordered bag from this site on cash on delivery. i received wrong and cheap and used bag. when i call on customer care no one received. ...

Dec 06, 2020 by Pan hiral

Package not delivered (Zenight wear) ^Open

I have ordered on zenight wear on **th November and haven’t received any further details of it yet. I have also paid for it in Advance. Order - Sky Multipurpose Foldable Laptop Table with Cup Holder, Study Table, Bed Table, Breakfast Table,...

Dec 06, 2020 by Ujjawal Singhi

Shabby Modular Kitchen Work (Casa Interior Studio Private Ltd) ^Open

I booked my entire Flat Interior Work to M/s Casa Interior Studio Private Ltd, Chennai (M/s Do My Home) for my New Flat at Casa Grande, Korattur on **.**.**** for Rs.*,**,***/-. M/s Do My Home is sister concern of Casa Grande. At the time of ...

Dec 06, 2020 by Shanmuga Moorthy T

Fraudulent company (BookMart Online) ^Open

This company accepts orders, then cancels them and refunds only to its wallet. They don’t respond to mails and never despatch the books....

Dec 05, 2020 by Anuja

Warranty outdated product (Amazon.in) ^Open

Amazon has provided me an Warranty Expired Laptop and when I went for updating my Warranty they are nit ready to provide me an invoice details. I have been contacting them from October * and till the date they have not provided me anything and ...

Dec 05, 2020 by Jishnu