ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

MyProfessions in Fraud Job offers (MyProfessions in) ^Open

At first, they contacted me by a phone call from ***-******** regarding the job opportunity and asked me professional details of my Resume. I gave the details and they said that they have vacancies that suit my profile and to be considered for ...

Dec 14, 2020 by Vignesh Vemparala

Package not delivered since more than a month (Trendy Western) ^Open

I had Placed an order on trendy western on *rd November and since then I didn't receive any update on the order nor did I receive the product and inspite of mailing them to their customer service I didn't got any response....

Dec 14, 2020 by Shubham Darda

I lost money from N S coating Mumbai (kalakusuma sign boards) ^Open

Sir My name is THILAK KUMAR. K s/o Krishnappa. i am working as a sign board manufacture in kalakusuma sign boards kunigal karnataka PIN : ****** i ordered to digital wallpaper media *ft roll **mtr Roll from N S Coating, Mumbai, through whatsapp...

Dec 14, 2020 by Thilak kumar k

Wrong item received (Tata Cliq) ^Open

I ordered apple iphone ** *** gb green (OD *********) of rupees ***** on **/**/**** this was delivered through xpressbess via tracking id *************** on Saturday i felt that the product inside parcel is not seemed mobile so i contact to TAT...

Dec 13, 2020 by kanha agrawal

Refund not received (Club factory ) ^Open

I made an order on club factory before the ban in early June ****. I didn't receive the product nor I got my money back till now on December **, ****. So please help me get my money...

Dec 13, 2020 by Luv Solanki

Duplicate fraud product received (Myntra) ^Open

My wife ordered NIKE men Black RENEW RIVAL * shoes for me # ORDER ID- ********************* Price was -**** Rupees Item was delivered to me, when I opened the parcel, I found that I was cheated, the delivered shoes were not matching to the or...

Dec 13, 2020 by MAHIPAL

Payment Not Giving (Sahara creadit cooperative society limited ) ^Open

I was opened Rd in **** For * years On the maturity time they said you have not paid regularly and have to wait ** months more. i have waitied ** months and now on maturity they are saying that payment not coming....

Dec 12, 2020 by Rahul Agarwal

Defective product delivered Irresponsible regarding customer service (FURNY SOFA MUMBAI) ^Open

I have ordered Furny casabrio two seater and three seater sofa from Furny.in website on **nd of July **** by making the payment online and the order has been placed with confirmation of order (Order #************). I had to receive the delivery...

Dec 12, 2020 by Pradeep Bhaskar

Life Insurance Policy Refund Farud (Bharti AXA Life Insurance company) ^Open

Bharti Axa frauds with people's money by luring you in for policies and never disclose refund policy as their agents will tell you that you can get refund if you choose to cancel your policy in first ** days but when you receive the policy book...

Dec 12, 2020 by Aman Jakhar

Pepperfry Mattress return and refund (Pepperfry) ^Open

I have purchased Mattress order number - *********. I wanted to return the product so I placed the return request to company. till now it is not yet picked up and refund is not given....

Dec 12, 2020 by SANDEEP GROVER

MEESHO NOT COMPENSATING ON FAKE 2 RETURNS OF MY TSHIRT FROM THEIR FAKE CUSTOMER (Meesho App) ^Open

MEESHO NOT COMPENSATING ON FAKE * RETURNS OF MY TSHIRT FROM THEIR FAKE CUSTOMER...

Dec 12, 2020 by Angelina Peters

Online payment done but neither product was received nor refund was received (Flipkart) ^Open

Hi sir/ madam, Myself Balraj Singh Bimbh on behalf of Arshdeep Singh Bimbh on whose flipkart account I am facing the issue. On ** October **** at around **:** AM when big billion days started, we ordered a phone motorola * fushion plus of Rs...

Dec 12, 2020 by Arshdeep Singh Bimbh

OnePlus mobile Display Fraudulent (Totoodo Mobile Communications Service Private Limited) ^Open

Hello concerned. I had visited Totoodo service center located at RBI layout,J P Nagar *th phase for mobile display issue. On preliminary check the Technician named Mr.Barkath informed that the display is not turning on and need to be replaced. ...

Dec 11, 2020 by Anil Kumar C

Cashback not credited (Amazon) ^Open

I have purchased products worth more than Rs ***** under a promotional scheme, however cashback has not been credited basis the terms and conditions of the promotion...

Dec 11, 2020 by Nitin Jain

Product not as expected White tshirt is printed (Londhe.in) ^Open

The item was not as depicted in the picture and the white crop top from the two had some light print on it. PRODUCT NAME: Combo of black and white ladies polyester crop tops( sleeve less) (Medium). MRP rs *** +rs ** delivery charges. Not happy...

Dec 11, 2020 by Chloe Fernandes

RETURN PICKUP NOT PICKUP BY CURIOR BOY (Meesho) ^Open

Order Number: ********* I placed a copper * glass set and mug My order was delivered but i Receive only * glass and mug was missing, i file too many complaint to meesho they say to wait * to * then again the work repeat from last * month , ...

Dec 11, 2020 by Aditya

Microwave oven service Bad No response when contacting for reservice which is supposed to be free (undefined) ^Open

I took a service for my Microwave oven on *rd december due to heating issues. The officials and technician responded correctly until they came for service. The techician said that the heating coil had to be replaced and so did that. I paid a bi...

Dec 11, 2020 by Surya Sadasivan

Duplicate product recieved want return (Online skyshop) ^Open

I have ordered noise play camera online,i found it is fake so want to return it due to the different product which i never wanted.i tried to call online skyshop person but they never answered my call after they knew that i want to return produc...

Dec 11, 2020 by Rutvik Patel

REFUND AMOUNT PAID (Edterra edventures Pvt Ltd) ^Open

MY DAUGHTER VANYA AGARWAL WAS SUPPOSED TO TRAVEL WITH EDTERRA EDVENTURES THROUGH BISHOPS CO-ED SCHOOL KALYANINAGAR PUNE TO EUROPE AND SAPIN FOR AN EDUCATIONAL TOUR. DUE TO PANDEMIC THE TOUR WAS CANCELLED. DESPITE OF MY CONTIONUOUS FOLLOWUP SINC...

Dec 11, 2020 by VISHAL RAMESHKUMAR AGARWAL

Order not received (Zodok Elite) ^Open

I had ordered shirt from zodok elite on *th november with order id #*****, its been more than a month and i havent recieved my product they are not reachable...

Dec 11, 2020 by Ankit Khalotra