Gotogate - Worst Customer Service Ever
Sathish filed complaint against Gotogate on Dec 7, 2020
Recently, I booked a flight ticket through GOTOGATE travel agency from Narita (Tokyo) to Ishigaki, details are mentioned below
As I have to cancel the flight ticket due to the increase of Covid-** cases in Japan as my Wife is Pregnant now and Doctor highly recommended not to travel anywhere because of the increase of corona cases. GOTOGATE agency told me to contact the airlines directly to cancel the tickets, And as requested by the airlines, I got the doctor's certificate and submitted to the Airlines (Peach Aviation) and the airlines have agreed to pay the full refund as I have the valid reason for cancelation
I am attaching a copy of the Doctor's certificate and confirmation from Peach Aviation regarding the refund which has made, but the travel agency (GOTOGATE) is asking for the **% deduction fee (**,*** JPY) even though the airlines have paid the amount fully (**,*** JPY) which is highly unacceptable.
I requested multiple times with the GOTOGATE but they are not agreeing to reduce the fees
I really appreciate it if you could help me to sort on this issue. Thanks
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