ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Flipkart not giving my refund for flight ticket where as airlines refunded it on september 2020 (Flipkart) ^Open

I booked a ticket from flipkart. And than cancel it and my refund amount has been processed from airlines but flipkart dint give me. And also they said ask to you bank. When i asked they said nothing initiated in your account than flipkart said...

Dec 16, 2020 by Sumit kumar

Package not delivered (style atelier) ^Open

I have ordered a shirt and paid via online..I got only the "order is confirmed" message but after that there's no update...I'm still waiting....this is not fair...I need my money back or my order should be delivered orelse I'm going to log a co...

Dec 16, 2020 by Gokula Nathan

Item was missing from the package (Ajio) ^Open

The issue that I have experienced was: I ordered * blazers and got one package. on the package, quantity was mentioned as * but there was only one blazer inside. I have called customer care multiple times and raised multiple complaints but not ...

Dec 16, 2020 by Manish Kumar Yadav

Received damaged laptop and now not agreeing to replace (Hp ) ^Open

. Hello Team, This is to highlight and seek further assistance for the product replacement complaint filed. My father purchase a laptop Model: Notebook PC Pavillion **dh****TU x***hp. After just * hours of usage when the laptop was plug...

Dec 16, 2020 by Shrishti Nayak

Product not received (The Hippiesaaz) ^Open

I order curtains worth rupees **** plus delivery charge of Rs**, i paid thorugh debit card online, they mentioned it would take around some ** to ** days for order to be delivered due to the pandemic situation, its been ** days since order has ...

Dec 16, 2020 by Revathy Venkat

Did not recevie delivery of the product (Iziffy Com) ^Open

I made online purchase (Microsoft Surface Go) from www.iziffy.com on **th November **** and paid Rs. ***** and till date did not received delivery of the product, there no direct contact provided by the company, only email address, wrote severa...

Dec 16, 2020 by Yogesh Joshi

Incomplete partial order received (Brandfactory Online) ^Open

I had ordered multiple clothes in single order (#******) via brandfactory app. But after delivery found that * items are missing. I had order Force NXT Trunks pack of *, but received only * (red color), Blue one is missing. And ordered Pink & B...

Dec 16, 2020 by Rahul Panchal

Apple defective product (Apple) ^Open

I have bought a MacBook Pro (**-inch, ****, Two Thunderbolt * ports) in Jun ****. This (Dec ****) month my laptop had OS booting problem. I have taken it to apple service center they told me this model has SSD issue and I can refer this in appl...

Dec 16, 2020 by Bharathi Raj

No Replacement or Refund (Flipkart) ^Open

I purchased a cpu from flipkart,But different brand and different color has been sent to me and I received the damaged product with it.I contacted Flipkart's customer service. Said that Sir, I have received different product. Color is also diff...

Dec 15, 2020 by TAJ UDDIN BARBHUIYA

Due to cancellation of flight by airline full amount not refunded (Partha Sarathi) ^Open

I have done my flight booking through Ease My Trip and my booking id: EMT********, the airlines (Go Air) has cancelled the flight. At the time of booking Rs *,***/- has been debited from my account and Ease My Trip has refunded Rs *,***/- i.e. ...

Dec 15, 2020 by Partha Sarathi Bandyopadhyay

Defective products with no refund (Nurserylive.com) ^Open

I bought gardening tools from this site. The products felt like second hand items, poorly wrapped and having problems like rust at handle and pitting on can lid. The items were of low quality and different than showed on the website. When I re...

Dec 15, 2020 by Shubham Birwadkar

Damaged product not being picked up (Tata Cliq) ^Open

Had ordered Hafele Klara Kitchen Machine Multifuncrtional blender from tata cliq online on **th November ****.We received the product on *th december but an important part of the product was broken.We immediately applied for the return pick up....

Dec 15, 2020 by Vinita Rao

Pathetic quality and service (Winni Celebrate Relation Online Cake Deliver N Gift) ^Open

Order #************ I order flowers and paid extra delivery charges. Flowers quality was very poor when same has been informed to customer care they did not respond yet. A very poor experience, I advise avoiding this fake app... Spoiled my gif...

Dec 15, 2020 by Rahul

Return rejected And Item reshipped Order ID (Myntra Sketchers) ^Open

Order ID # ******* ************** Updated: I Have Ordered A Pair Of Sketchers Sneakers STYLE : (SN *****- YEL ).My Return Request Was Rejected Without No Proper Reason Justifying It. The delivery boy agreed that the order was returned b...

Dec 14, 2020 by Ashit Aich

High specs low performance (Hp ) ^Open

I bought a Hp laptop from reliance digital on **th January **** with the warranty of * year from reliance digitals. But, Now it's is very very slow even with * gb ram, i* *th gen processer and * gb graphic card nvedia g force mx ***. To fix thi...

Dec 14, 2020 by Shobhit jakotra

Money not being refunded (Casewale.com) ^Open

Order number CW****** i have purchase an iphone case from them, I have been following up there support@casewale.com email from last * months, product pickup has been done but every time i ask them on email they say "We will arrange a priority ...

Dec 14, 2020 by Sunil kumar

Cheap quality products and refund (Yoshine in) ^Open

I have ordered the products of ₹**** in Yoshine Highwaist website on *th December. I have received the products on ** December which I found the products are of cheap quality and they have not given the Correct products which I paid for. I ha...

Dec 14, 2020 by Jinka sindhu

No confirmation email received and money deducted (Beautify yourself) ^Open

I had ordered a dress and a crop hoodie and my money got deducted but i neither received any confirmation email nor my order . I tried contacting them so many times using the email, whatsapp and also instagram. But there was no response .. this...

Dec 14, 2020 by Kriti mahajan

Empty BOX delivered from Amazon and now not giving refund (Amazon India) ^Open

I PLACED ORDER on amazon on ** November **** of TOTAL ***.** ORDER # ***-*******-******* boAt Rockerz ***v* Wireless Neckband with Bluetooth V*.*, Up to **H Nonstop Playback, Dual EQs, Lightweight Magnetic Earbuds, IPX* Water Resistance, ASAP...

Dec 14, 2020 by NITIN PATIL

Refund of Amount Paid (Edterra edventures Pvt Ltd) ^Open

We came to know about an ** day trip organized to NASA by DPS Sector ** Gurgaon through an agency Edterra. In the letter received from school we were introduced to the Edterra and also process along with fee for the trip. We were asked to pay ...

Dec 14, 2020 by Tarun Mittal