ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Smartphone missing from package (Paytm Mall) ^Open

I have ordered a Redmi Note * Pro (*GB/***GB) smartphone coloured Aurora blue on ** Nov **** and paid ***** using my credit card. The package was delivered to me by Ecom Express courier executive on ** Nov ****. I kept the package in sunlight a...

Dec 19, 2020 by Jyotirmoy Paul

Package not delivered (Beanbagtheory in) ^Open

I had ordered a * FT Bean Bag, paid through UPI and got the order number but never got any message/email after the order. I had ordered on **th Nov and I have emailed them twice and there was no response and still the package isnt delivered....

Dec 19, 2020 by Joshua Daniel Selvakumar

Security deposit not recieved (Colive Bangalore) ^Open

I have rented a room in colive skydale, and signed the agreement that stated to vacate the room notice period should be raised before *rd of the prior month, I raised the notice period to vacate on */**/**** and vacated on */**/**** . After ra...

Dec 19, 2020 by SHARATH H S

Fraud (Brandfactory online store) ^Open

i order in https://www.brandfactoryonline.com/ ORDER ID: ****** in my order some items missing some items damaged i tried complaint to customer care no response, totally fraud in this site there no option return / refund ...

Dec 18, 2020 by suresh jampala

Facebook remove my page without notice (Facebook India) ^Open

Vibrant Ceramics expo and summit is my company's flagship show which is renamed CERAMIX EXPO. We have a page on Facebook in the name of Vibrant Ceramics which was renamed as Cerami expo later as the name of trade show changed. We spent lots of ...

Dec 18, 2020 by Sandip Patel

Online Fraud (Josh Clothes ) ^Open

I purchased three hoodies for winter because I am student studying in Jodhpur, Rajasthan. But after paying suitable amount I haven't received any tracking of my order from the dealer. I am feeling I am frauded by this online website (https:/...

Dec 18, 2020 by Amit Kumar Jha

Fraud call (Zodokelite ) ^Open

Hello guys beaware of this zodokelite company as they are trying to again trick you by there fraud call method.Today i recieved a call by no +************ named as deepak kumar by on truecaller it was showing anup singh (up state ).He told me t...

Dec 18, 2020 by Kuldeep Dhuriya

Shoes not received (New Balance India website) ^Open

I ordered a pair of shoes from https://www.newbalanceindiastore.in/ on **th November. Paid **** bucks extra for shipping, so I ended up paying around **** as I loved the shoes. Till date, I haven't received them, nor any update on the same. Hav...

Dec 18, 2020 by Keta Shroff

Product was missing in the package (Myntra) ^Open

I ordered a fossil watch for my cousin who lives in banglore! And i live in tamilnadu. Ordered on **/**/**** in Myntra and paid for the order on the same day. She got the package on */**/**** near the hospital where she works as an intern. She ...

Dec 18, 2020 by Pavan kumar

Package not delivered (FAVOBLISS) ^Open

Ordered Philips Viva collection HR****/** ***W hand mixer ( quantity *) priced at ₹****, & the payment done through credit card. The order history of the website showing that the order is shipped on **-**-****.( courier company name and AWB s...

Dec 18, 2020 by Sajith Nair

Received saree totally different (clothing plus) ^Open

date ** December on **:** pm. I had ordered a saree. And it is delivered on . **-**-****. time- *:** pm The sari has come out completely different another design colour and poor quality....

Dec 18, 2020 by Mukul Kumar verma

Fake company fake product (Watchvilla) ^Open

I ordered a watch from watchvilla.. What I ordered and what I received is totally different. Now when I gone to return the product the website is vanished and any other details regarding that fake company is not showing. WatchVilla. I tried...

Dec 18, 2020 by Belal Azmat

Fraudulent seller (The shoe factory the shoe ) ^Open

I, Kanishk Chandel, placed an order of a shoe named 'Kith × Nike leBron ** Performance King's Cloak' amounting to INR **,*** on **/**/**** on the website named 'The Shoe Factory', owned and managed by Ishpreet Singh Gujral (**********) who is ...

Dec 17, 2020 by Kanishk Chandel

JBL speaker flip 5 not delivered (Jbl Speaker ) ^Open

I purchased jbl flip * speaker from tata cliq online. On ** oct **** -There was a bad sound coming from the jbl flip * speaker tata cliq was not taking back speaker tata cliq said go to jbl service center. Will return there Then I ...

Dec 17, 2020 by Mohit Poddar

Package not delivered (https vlebazaar in ) ^Open

Ordered the product on **/**/****. Product is not yet shipped and not responding to the calls and queries. This seems to be a fraud website....

Dec 17, 2020 by R Satish Babu

Order not delivered (Rhileshop In) ^Open

Bought a chair from the site https://rhileshop.in/products/apex-chrome-base-high-back-engineered-office-chair?ref=loox-wr-btn&post_id=NJlKQfEnK which never got delivered. They are advertising extensively on Fb, only taking money not sending pro...

Dec 17, 2020 by ChandraSree Bathina

Zoomcar Fraud in Refunding Security Deposit (Zoomcar India Private Limited) ^Open

I had a booking with zoomcar for a single day ( about ** hrs) on * November ****. My booking id for the trip is : JPS*N**QQ. Trusting on Zoomcar's past reputation and my past experience, I paid them the security deposit of ₹**** believing tha...

Dec 17, 2020 by AAYUSH THAKUR

Defective washing machine part used fraud (INTIME SERVICES) ^Open

We used this website to hire a washing machine repair technician. They sent a guy named Abid Shaik (phone number +**********), who came and mentioned that the washing machine timer has to be replaced. He replaced it with old faulty equipment ...

Dec 17, 2020 by Uma maheshwari

Order not fulfilled refund also pending (Makemyhobby.com) ^Open

Placed an order on **th June.the order has been fulfilled til date.they cancelled the order and promised refund but hasn't been completed yet.on **th Aug he replied on whatsapp stating that the refund will be processed soon and that I should se...

Dec 17, 2020 by Elsa Ann Ninan

A perfume was delivered instead of Phone (Amazon.in) ^Open

I placed an order of OnePlus *T pro at Amazon.in on *st December **** A delivery guy came to deliver a package from Delhivery courier service on *rd December **** around **.** am. I gave him OTP and took parcel and immediately opened the packag...

Dec 16, 2020 by Pankaja Kopulkar