ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Cashback not received as per the offer on credit card (Flipkart) ^Open

Dear sir, i have purchased vivo v** (midnight jazz ***gb) on **th nov **** for rs.*****/- as there was one offer on sbi credit card option * ( for emi coversion & get some discount or cashback) option * ( one time payment on sbi credit carda...

Dec 21, 2020 by SHAHNAWAZ ALAM

No intimation on order status after full payment done Dodging my calls (www hilaptop com) ^Open

I have purchased a refurbished apple laptop mac pro from hilaptop.com. I have paid the entire amount of ***** INR online. However, seeing the bad reviews bad and also i entered wrong delivery address, wanted to cancel the order even before rece...

Dec 21, 2020 by Swati Singha

Complaints Over Outstanding Payment (T S Ajith Electricals ) ^Open

Subject: Non-payment of dues Shop Details : Shop Name: T.S Ajith Electricals, Contact Person: Selvam Mobile Number: +** ***** *****, +** ***** ***** Location: Kamaraj Salai Opposite, Vembar -Thoothukudi After having been through ou...

Dec 21, 2020 by Nixson Berkmans

Product not picked up (Flipkart) ^Open

I have order for wildcraft sweatshirt but the product is not as upto the mark therefore I return the product which was delivered * days later from the delivery date. After five days from the the date of requesting for return I called them that ...

Dec 21, 2020 by Himanshu Kumar

Order not received (New Balance india online store) ^Open

I have not received any communication from your side regarding whereabts of my order.. Vineet kumar Order Number: **** Date Ordered: Friday ** October, **** Detailed Invoice: https://www.nbindiasale.in/index.php?main_page=account_history_...

Dec 21, 2020 by Vineet kumar

Package not delivered (Josh Clothes ) ^Open

I have ordered *shirts in Josh clothes till now there is no information about my product and I done payment via phone pe and there is not there to check delivery status in that website....

Dec 21, 2020 by Tarun Santosh

Colive Not Issuing Refund (Colive Bangalore) ^Open

I recently received a notice from CoLive claiming that I have been served a legal notice for outstanding dues and that the amount has exceeded the Deposit, and that I would have to pay the additional amount and also liable for an Rs.**,*** fine...

Dec 21, 2020 by Lokesh Srinivasan

No further details about the delivery of the order (Dheryafab gorgeousfab mahifab and other linked sites with dheryafab in) ^Open

I had purchased more than ** items for my baby as there was a sale on dheryafab.in. There was no customer care number except the mail ID. I enquired for the same but i am neither getting any redressal information nor the tracking details. WHAT...

Dec 21, 2020 by NEGI SAXENA

Fraud by instagram page magnet the online mobile shop (Magnet the online mobile shop) ^Open

Sir, a person name Arush jain handle an account on instagram account name is " Magnet the online mobile shop". He give lots of offers like very less prices on mobile, laptops n other electronic gadgets and demanded money in advance. His account...

Dec 21, 2020 by Narvadeshwar Mishra

OLX fraud victim (Olx fraud ) ^Open

I posted adds of two maxi for which I got call from buyer saying u first pay me *rs for which I agreed. He said only then if u send I can give u back money. So when he asked me to pay *rs * times I did n he asked me to pay *,***. I did as he sa...

Dec 20, 2020 by Kethcy Angelyne

Credentials appear to be dubious Email id not working (Bookmytab com) ^Open

Cancellation of order n refund sent over mail .. support@bookmytab.com undelivered n by SMS on QP-ONLODR not responded. Order I'd BO********. **/**/****....

Dec 20, 2020 by Gautam Saha

Fake product faulty product delivered fraud website I want a refund (Rudra silks) ^Open

I ordered a saree from this site I received the parcel few days later and turn out it is a fake Paithani saree , it was a *** rs printed saree they sell for **** . Before ordering when I asked for more details they said they had a refund policy...

Dec 20, 2020 by Mohit Shiwankar

Wrong item received and very cheap quality (Yoshine in) ^Open

On **th Dec I had ordered yoshine highwaist * black leggings combo and recieved * blue, yellow, pink color leggings which is of very bad material as well as wrong color. I mailed them for refund but got no response until now. ...

Dec 20, 2020 by Devika patel

Product faulty (Lenovo) ^Open

Dear Sir/Madam, It's a shame that I still have to wait for a response from your end, even after several days of complaint. As an end customer, I realize the significantly dead response from Lenovo for its customers. Not even a single confirm...

Dec 20, 2020 by Jagadiswar Das

Defective Sony headphones (Sony) ^Open

I purchased a pair of Sony Bluetooth headphones (model WI-SP***N) in **** which cost Rs. ****. Within the * year warranty period, I faced a number of issues for which I made multiple trips to the service center which cost time, money and effort...

Dec 20, 2020 by Abishek Subramanian

False Invoice with mistakes for laptop not getting warranty (Amazon.in) ^Open

The problem in short: Problem with the invoice of the Lenovo Ideapad Laptop. While registering for warranty with Lenovo they are declining the invoice due to the following reasons: *. Serial number not mentioned in the invoice. My laptop seri...

Dec 19, 2020 by Anirban Sengupta

Joshclothes com FRAUD (Joshclothes com) ^Open

Ordered a Hoodie worth ***rs from the website after which I received a message for delivery confirmation. It has been * days since my order and no sign of cooperation from them side. The missing part from the delivery details is the date of dis...

Dec 19, 2020 by Shri Hari Agrawal

Tv display blank (Thomson TV from Flipkart) ^Open

Hi sir/mam , This is Prabhakara Rao from Visakhapatnam , i purchaged **INCH THOMSON ULTRA HD SMART ANDROID TV in FLIPKART on **/**/****. I got tv display & remote problem. I complained reguarding this issue on *th nov **** and i'll g...

Dec 19, 2020 by PRABHAKARA RAO SONTYALA

Package not delivered payment done (Flipstars 20) ^Open

I ordered a winter set for baby boy on **th nov and received the confirmation message with the order number as well. On *nd dec, i received a message saying item shipped. It is ** dec today, i havnt received my order. I am from Chandigarh. The...

Dec 19, 2020 by Komal Nagpal

The Prinner com Fraud Online shopping website (theprinner com) ^Open

The product sold on website theprinner.com was never delivered. Even there is no response from the email id which is given on the contact us page i.e. diykartind@gmail.com. We have tried emails various times which has gone unresponded....

Dec 19, 2020 by Rahul