ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Fraud done by pack it up box manufacturer who has taken advance of rs 8000 and also didn t sent the (Pack it up) ^Open

Pack it up box manufacturer who has done fraud of rs **** . He has taken advance of rs **** for delivering pizza boxes and before delivery date he stopped receiving calls and stopped giving replies to text messages also ....

Dec 23, 2020 by Ashish Saw

Flipkart delivered duplicate product and denied any action (Flipkart Internet Private Limited) ^Open

My sister in law ordered a 'Samsung galaxy active *' smart watch from US for me in Delhi, India on Flipkart with Order ID : OD******************. I got delivered a duplicate watch where on the box nowhere mentioning of the brand with no warrant...

Dec 23, 2020 by Prasoon

Used and fake Nike show delivered (Flipkart) ^Open

Hi, I ordered a pair of Nike shoe - Nike Quest * Running Shoe For Men - on **th Dec,**** thru Flipkart and paid the full amount Rs ****/ in advance thru credit card. I received the order on **th Dec,****, and when I have opened the box , ...

Dec 23, 2020 by vaibhav sharma

Ordered Philips Viva Collection 10 450W Hand MixerPurple White on Nov Still I am not able to get i (FAVOBLISS) ^Open

ORDER DETAILS Order ID: #**** Date Added: **/**/**** Payment Method: Credit Card / Debit Card / Net Banking (Razorpay) Shipping Method: Free Shipping PAYMENT ADDRESS SHIPPING ADDRESS nilesh badgujar Goodwill Palette F *** Pune ****** M...

Dec 23, 2020 by Nilesh Badgujar

Package not delivered (Infinity Deal) ^Open

Ordered mini luggage RC toy. But so far no response from the company on the order shipment/order information. Paid through Google pay....

Dec 23, 2020 by Surya TR

I m not getting my money refund (Iveas ) ^Open

I was paid ***** for hair transplantation then after i decided i don't want hair transplantation, i ask for refund they refuce my request can you please help me to get refund my money thanks ...

Dec 22, 2020 by Rangu srinivasgoud

Package not delivered (Gogirls wear) ^Open

I have ordered * nightsuits in mid Nov..now Dec is gonna end there is no record of my order status..will I ever get my package delivered?? PLZZ help!!...

Dec 22, 2020 by Sritama Neogi

Discrepancy in payment and refund not received yet (Ajio) ^Open

i placed an order but didnt see it on the app after the confirmation mail. contacted the company through various mails and customer care, but the efforts were futile. it has been more than a week still coudnt get a proper resolution to this. ...

Dec 22, 2020 by S sashikiran

Refund not initiated by shopclues (Shopclues ) ^Open

Sir I have ordered Hawkins miss marry pressure cooker on shopclues on **December **** and paid via upi and after found that the company is selling fake product without any warranty details I cancelled the order same day on **December **** and ...

Dec 22, 2020 by sanjay singh

Counterfeit product delivered (Amazon) ^Open

I ordered a iLife robot vacuum on Amazon from a seller for **,*** on Aug ** and received the product on **th Aug. The return window expired in ** days on Sept *th. And the product stopped working shortly afterwards. On contacting Amazon, they a...

Dec 22, 2020 by Nandhini Natarajan

Kia Motors cheating customers (Kia Motors India Private Limited) ^Open

I have booked Kia Sonet HTX IMT model in first week of October ****. They promised me the delivery in * to * weeks. They haven't delivered. And they never contacted me to say there is delay. I was going to Showroom and calling the executive lo...

Dec 22, 2020 by Ashok Kumar Tatikonda

Product not delivered (Big Fashion Sales) ^Open

I saw add for sale on Instagram promotion, visit the website https://bigfashionsales.com/ After purchase I made payment online through my debit card Date of Purchase - November ** It has been ** days from purchase and the website is do...

Dec 22, 2020 by Shahana jassim

Return on hold and Refund denied (Myntra) ^Open

Ordered a shoe from the website worth Rs. **** with order id *******-*******-*******, which was delivered with a defect. When tried returning it, the return was kept on hold stating they shipped it after a quality check. How was it delivered wi...

Dec 22, 2020 by Aditi chadha

I haven t received any confirmation regarding order or order details (Josh Clothes ) ^Open

I have ordered a shirt brand (wrong) yesterday i.e. **-**-****, after payment I just received a mail regarding the payment to FTWO FAB . But I haven't received and details regarding order or package details . If I didn't receive my order then I...

Dec 22, 2020 by Uday raj Kocherla

Fradulent activities (Josh Clothes ) ^Open

I Have Ordered Two Shirts And One Hoodie From Josh Clothes Which Costs Around ***/- .But After Payment Has Done I Didn't Get Any Order Details Via Mail Or Text Message . I Have Complained Twice For Their Mail But It Is Showing That The Mail Add...

Dec 21, 2020 by Rahul

Return on Hold (Myntra) ^Open

Hey, So I requested a return within ** mins of receiving the product. It had few small dent ( same as pictures) and delivery guy came and said it's better I contact Myntra and get smart pickup arranged. When I called their team, they told me...

Dec 21, 2020 by Parul

Product not received (Zapvi.in) ^Open

I searched for mobile cover on google and the I saw this site(zapvi.in) and I ordered some mobile stuffs by paying online transaction but still there is no shipment or no customer care number there or they aren't replying to my mail. Kindly loo...

Dec 21, 2020 by ASHOK KUMAR SINGH

Misrepresentation of facts (Justdial Ltd) ^Open

I opened account in justdial in march ****. they deducted * months payment in march. After that lockdown was declared. The company didnt stopped or hold my account. They kept on deducting the installment amount from my account despite of the fa...

Dec 21, 2020 by Parul Tokas

Compensation (Neo consultant dr divya sunitha raj hydrabad) ^Open

My daughters documents. From abrod universty not given due to that she lossed one yr and again done same yr. Because of only not propers guidance and co operation we lossed economic physical and mentaly harrasment.i need justice and loss of mon...

Dec 21, 2020 by Mrs maya chabukswar

Wrong incomplete and very cheap quality received (Wenzye com) ^Open

I ordered two suite from wenzye.com which was under an offer for rs **** / - . When ever I opened my face book this offer use to attract me .This time I couldn't resist and ordered from this site .Their was no response from their site so I went...

Dec 21, 2020 by Asma khan