Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

Wrong cancellation of flight (Air Asia) ^Open

I made a booking for my friend Mr. Ishfaq Ahmad dhobi by make my trip for **rd-morning flight, which AirAsia rescheduled. Then I requested MMT to cancel it with a full refund on **nd morning. after * hour I got a call from AirAsia customer care...

Jan 27, 2020 by Anshul arora

Refund not processed (Cleartrip Flights) ^Open

Airline refunded money to cleartrip on **st Dec**. Telephone executive of cleartrip confirmed this to me. Cleartrip sitting on my refund since then. It has been ** days since I am contacting them via call and email and they are not refunding my...

Jan 24, 2020 by Tarun Madan

Charged excessive amount for cabin luggage without receipt (Air India) ^Open

I was travelling on Air India flight from Pune - Delhi - Stockholm. On Delhi airport, when I was about to board the flight, I was asked to wait for checking the cabin luggage weight. Ideally it should have been checked when I submitted my Chec...

Jan 20, 2020 by Ashwin Vijaykumar Choudhari

FLight Cancellation and no alternative option was provided (Indigo Airlines) ^Open

IndiGo flight(s) - ₹ *,*** FlightNumber From To Deparuture Date *E-**** Pune Delhi **-**-****, **** Indigo cancelled above flight and did not provide alternative thus resulting in for me to pay * times more the price for a differen...

Jan 19, 2020 by Vaibhav Jain

Wrong Bill generated (Ola Cab ) ^Open

Wrong bill generated of **** rs. actual bill amount is *** rs. They updated wrong exit location which is in bangluru. ...

Jan 19, 2020 by Maheshkumar Gupta

Monetary Loss because of airline (Air India) ^Open

This is for your information that I planned a trip to go to Port Blair from my workplace Jammu with my family on the **th of December, ****. I purchased my ticket from Make my trip. The journey comprised the first sector with Air India from Jam...

Jan 15, 2020 by ANINDYA GOSWAMI

Refund Not Received on Medical Grounds (Indigo Airlines) ^Open

We had booked a ticket (PNR PDZR*Y) for * passengers from Ahmedabad to Dubai on **-Oct-****. We had mailed the Airline on **-Oct-**** at **.**.** Hrs to cancel the ticket on Medical Grounds of the Passenger traveling. We requested the Airline t...

Jan 09, 2020 by Rajesh Thaker

Missed flight because of airline (AirAsia) ^Open

PNR - RUI*PC, Rs ****, * Travelers PNR - Y*SMGG, Rs ****, * Travelers (Senior Citizens) AirAsia flight I*-**** at *:** PM on **-Dec, Sat. Message received from AirAsia on **-Dec at **:** AM stating flight has been rescheduled to * PM on the s...

Jan 06, 2020 by Aurobindo Dutta

Failure to deliver consignment at the port of disembarkation (Indigo Airlines) ^Open

My wife and I traveled through Indigo Airlines- Indore- Delhi-Doha on **th December ****. At the point of Origin, we handed * consignments to Indigo Employee Mr. Abhishek at the Indore Airport Indigo Checkin Counter Subsequently Indigo provid...

Jan 04, 2020 by ASHOK KRISHNAMA CHARY

Damaged Baggage Claim (Airindia) ^Open

My baggage was damaged by Air India baggage handling staff in flight I traveled (No. AI ***) on **th Nov. **** from Chennai to Delhi. My baggage was found damaged when i received it at Delhi Airport. I approached Air India Baggage ground staff ...

Dec 31, 2019 by VINODH KUMAR K R

Refund not provided (Jet Airways) ^Open

I made a Group Booking for a marriage party travelling from Baroda to Lucknow (via Delhi) and return for **-** May ****. After Jet Airways proposing impossible flight connections (i.e. first flight arriving after second flight leaving), I had t...

Dec 30, 2019 by Varundev Shailesh Solanki

Tickets cancelled by airline and no refund (Jet Airways) ^Open

Tickets booked from Bangalore to London on Mar **, ****, for travel on July **, ****. PNR JMTTEP The airline has canceled my tickets on April **, ****. The refund was promised within ** days by both, the airline, and the booking agent (...

Dec 26, 2019 by SIDDARTH HARISH ASRANI

No afterward update on the service taken after payment (Itzeazy.com) ^Open

Hi I have applied for NoC of my bike through Itzeazy. I have also made the full payment and my NoC is even ready (as per the screenshot shared). Even though they don't update me any further neither despatch the documents. Upon calling them, ev...

Dec 21, 2019 by Bishnupada Mohapatra

Refund Not Given from Paytm for airline cancellation (PayTM) ^Open

I have booked Airline ticket from DMK Airport (Bangkok) to Gaya (Bihar) from AirAsia which was scheduled on *th Oct **** ORDER ID (**********), PNR (SZRGGT). But the airline was cancelled that day from AirAsia. I have already received mail fro...

Dec 16, 2019 by Avinash Kumar

Jet Cancelled Flight Refund Not Received (Jet Airways) ^Open

We had booked tickets in Jet Airways through a travel agent on **th March **** for * family members for Del- Singapore return trip (travel in June ****). Jet Airways sent notification on **th April, regarding cancellation of the flight. We fol...

Dec 16, 2019 by Pooja Agarwal

Air ticket refund issue (Makemytrip (india) Pvt. Ltd.) ^Open

Makemytrip Booking Reference: INR***************** (RKPJ*R) Document Issue Date: ** February **** E-ticket *W ***-********** Airline Booking Reference(s) *W (Jet Airways): DZSSMX This is regarding my Ticket refund of round-trip Delhi-Melbo...

Dec 15, 2019 by Suresh kumar

Rescheduling Not done Money lost (Goibibo airlines) ^Open

I booked Saudia Airlines flight from Goibibo . The flight was from Hyderabad to Paris via Jeddha. The layover at Jeddha was ** hrs (approx.), I got to know after booking this ticket that transit visa shall be required for layover of more than *...

Dec 13, 2019 by Damini Sharma

JetAirway Refund Pending for 7 Months booked Via MakeMyTrip (Make My Trip Jet Airways) ^Open

I have booked tickets from mumbai to chennai for *th May **** on Jet Airways. As the Airline was bankrupted. they have initiated the refund. but i have called Make My trip only answer is "we havent received your money". while calling to JetAir...

Dec 11, 2019 by Subash

Lost baggage with Air India (Air India) ^Open

Dear all, I traveled with Air India from Frankfurt to Delhi on July *th, **** and they lost one of my bags and one of them was damaged. From that day and on wards I am trying to get filed a complaint which they are refusing to do, they are a...

Dec 08, 2019 by Hari Shankar Mahato

Refund due to cancellation of air tickets not received (Air India Airlines) ^Open

*. I booked through the AIR INDIA website for travel from Visakhapatnam to san Francisco (USA) vide Air India PNR number HZBQE ( E-TICKET NUMBER: *************) to travel on **-**-**. The e-ticket is enclosed herewith. *. I requested for can...

Dec 06, 2019 by PEESAPATI VENKATA SATYA NARAYANA CHARYULU

Typo and Baggage (Easemytrip.com) ^Closed

There was a typo in my daughter's ticket and emirates offering free baggage for another ** kg. I tried to reach the staff through calls and emails but no one is responding to my queries. I called Emirates they confirmed they do not charge for t...

Dec 27, 2019 by Sridhar Anne

Non payment of refund (Indigo Airlines 6E) ^Closed

Booked international flights tickets on **.**.** with indigo website . Payment was done through paytm . Among of Rs **,*** got deducted from Paytm wallet. Indigo initially denied the payment made but after numerous calls , tweets and consume...

Nov 23, 2019 by Avi

PayTM and Jet Airways Refund not processed (PayTM and Jet Airways) ^Closed

I have booked a ticket through PayTm. JetAirways flights are cancelled and refunds are still not processed by PayTm (travel agent). When contacted Jetairways they asked to contact Paytm. When contact Paytm they are saying Jetairways has not c...

Nov 19, 2019 by Dinesh Muninathan

Flight refund not received (Jet Airways) ^Closed

I had booked a flight on Makemytrip- Jet Airways flight to and back from Amsterdam in April for the dates in May. Booking ID: NN************* but the refund has not yet been processed....

Nov 17, 2019 by Akanksha Gait

Flight delayed more than 2 hours (Indigo) ^Closed

My flight from Indore to Bangalore which was via Mumbai was re-scheduled via Delhi, *-* days before travel. Then, my flight from Indore to Delhi was delayed over two hours, because of which I missed my next flight from Delhi to Bangalore. On co...

Nov 10, 2019 by Ranjan Saxena

Refund on airlines (Indigo) ^Closed

Sir my flight from Hyderabad to Ahmedabad on *-**-****. And I had reached to airport before * hours . I went for luggage drop there it closes by *:**pm and I went their at *:**pm departure time is at *:**pm . The indigo persons haven't allowe...

Nov 10, 2019 by Sindu

Airline ticket cancellation (Indigo Airlines) ^Closed

I booked the ticket on the price of *****. after cancellation they refunded ***** according to rules. they should deduct ****. but they deducted ****...

Nov 06, 2019 by Shashi

Luggage not recieved (Indigo) ^Closed

Its been over ** hours since I filed a complaint but I havent recieved by luggage. I have important documents and electronics items in the luggage. Indigo is not responding anything and they refuse to give the location of the bag....

Nov 04, 2019 by Sharmad nachnolkar

REFUND FROM JET AIRWAYS (Jet Airways) ^Closed

In spite, the issuance of e-ticket refund recept no ************* and booking ref NRCVSS dated **th April **** from jet airways has not refunded our money so far. The date of the issue is Thursday **th Dec **** and the travel date is **th Apri...

Nov 01, 2019 by KRISHNAN RADHAKRISHNAN KRISHNAN

Money debited flight tickets not booked (Yatra) ^Closed

I had done a transaction of Rs ****.** on **/**/**** from yatra.com via amazon pay using SBI credit card. However, though my card was debited I didn't receive my services. As such, I raised the issue both in yatra.com and they confirmed to ...

Oct 30, 2019 by Kuldeep Dutta

Money deducted on Paytm for order not placed by me (Paytm & Goair) ^Closed

On **th August ****, an amount of Rs *** was deducted from my Paytm wallet against order no QCBP*K_******** and transaction id ***********. I have not placed an order and complaint to Paytm has not elicited a satisfactory response....

Sep 02, 2019 by Ravindra Mathur

Ticket not issued and got stranded at the airport (Air India) ^Closed

I was provided confirmation email of my ticket booking for **th June night by air India. I did not get the ticket so went to the airport as was not able to do online web check-in. In the airport, they did not provide me with the ticket and last...

Sep 02, 2019 by Guhapriyan subramaniyam

Air India customer care is not available to claim my refund (Air India) ^Closed

Due to ongoing srinangar issue, I need to cancel my flight booking from srinangar to Chennai on Sep *th and it's PNR is YLYP*. I have been trying to reach Air India customer care team for past * week to get full refund cancellation for this but...

Aug 30, 2019 by Ranjith Anbalagan

Not getting airline refund (Air India) ^Closed

Have an upcoming trip to Srinagar on **st Aug however due to current situation it is not advisable to continue with this plan.Considwring the situation every other airline is waiving off the cancellation fee but Air India is finding it too hard...

Aug 27, 2019 by Susheel Shukla

Waiver of cancellation fee (Air India) ^Closed

Aug 27, 2019 by Archana Shukla

Cancelled Flight ticket not refunded fully (Clear Trip) ^Closed

I booked flight tickets on the Cleartrip website on **-**-****. (To - Hyderabad to New Delhi - IndiGo Airlines- Dt:*-**-****, From - New Delhi to Hyderabad - SpiceJet Airlines Dt - **-**-****). Subsequently, Spicejet cancelled the flight and th...

May 30, 2019 by TANGELLA MALLIKARJUNA RAJU

Baggage not delivered (Indigo Airline ) ^Closed

I had travelled by Indigo on **th May from Dehradun to Hyderabad via Lucknow. I have checked in two baggage. However, at Hyderabad airport, I was delivered only one baggage. I had filed an official missing baggage complaint with Indigo. However...

May 30, 2019 by Satya Shekhar Giri

My check in baggage not arrived at destination airport (Indigo Airline ) ^Closed

Check-in baggage not arrived at the destination airport. PNR: FLQHTH (** May ****). Chennai to Indore via Hyderabad. More than ** hours have passed, Indigo has not tracked my baggage till now. I wrote emails to customer.relations@goindigo.in, f...

May 29, 2019 by PRATEEK PARDESHI

Jet Airways refund not get (Jet Airways) ^Closed

I cancelled my ticket on the **th of April **** before company temporary shut down. But make my trip not release my refund. Please help me out....

May 28, 2019 by Abhijit Naskar

Refund not processed (PayTM and Jet Airways) ^Closed

May 27, 2019 by Vaibhav