How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today.
But nothing can ruin a holiday than diligently planning a whole trip with excitement, only to arrive disappointedly at the airport to find out that there is some glitch.
The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc.
If you have faced these kinds of problems with your airline, you must have brought it to airline authorities' notice by complaining. In this article, we have mentioned India's famous airlines, and the types of complaints the airlines' passengers face with them.
FAMOUS AIRLINES IN INDIA
1. Go Air: Go Air has secured a spot in the list of best Airlines in India. It was founded in November 2005 by Jeh Wadia, an Indian industrialist. In October 2017, it was India's fifth largest airline and had a considerable market share of 8.4%. The airline is a fully-owned subsidiary of Wadia Group and started its operations in November 2005. The airline operates 230 daily flights to 30 significant destinations, which have 24 domestic and 6 international destinations. The airline has its hubs at Delhi, Mumbai, Bangalore, Kannur, and Kolkata.
2. Air India Express: Air India Express is an economical airline having its headquarters in Kerala. Airlines are operated by Air India Express Limited, a wholly-owned subsidiary of India's national carrier Air India. It runs around 649 flights per week to 33 Middle East and Southeast destinations. The airline has a fleet of aircraft 25 Boeing 737-800 and carries approximately 4.3 million passengers every year.
3. Spice Jet: Spice Jet is a low-cost airline having its headquarters in Gurugram, India. Initially, in 1994 it was established as air taxi provider ModiLuft and then later in 2004, it was renamed Spice Jet by an Indian entrepreneur and started its operation in May 2005. According to data in March 2019, Spicejet was the second-largest airline in India and had 13.6% of the market share in the number of passengers. Spicejet has a fleet of Boeing 737 and Bombardier Dash 8 aircraft. It operates 312 flights daily to 55 destinations, which include 7 international and 47 domestic destinations. Many flights are operated from Mumbai, Delhi, Kolkata, and Hyderabad.
4. IndiGo: Indigo was founded in 2006 by Rahul Bhatia and Rakesh Gangwal as a private company and had its headquarters in Gurugram. The airline had its first aircraft in July 2006, and it started its operations in 2016. By 2012 it became the largest Indian carrier, and in 2015 it went limited and issued a share to the public. Indigo has an immense fleet size in India and a maximum domestic share. Also, Indigo is the largest individual Asian low-cost carrier in passengers' carried and jet fleet size. Maximum flights of Indigo are operated from Indira Gandhi International Airport, Delhi.
5. Air India: Air India is a very own national carrier of India and was founded by J.R.D. Tata as Tata Airlines in 1932. It has its headquarters in New Delhi, and after the second world war, it became a public limited company. Afterward, it was renamed Air India and is owned by Air India Limited, a government-owned enterprise. With a fleet of Airbus and Boeing aircraft, the airline serves 94 international and domestic destinations. Air India has two sister companies Air India Express and Alliance Air, which operates in India and Asian destinations.
6. Air Asia India: Air Asia India started as a joint venture with AirAsia Berhad and Tata Sons. AirAsia Berhad has a 49% stake, and Tata sons have the remaining 51%. It started its operations on 12 July 2014 from Bangalore and has a market share of 6.5%. With a fleet of Airbus A 320-200 aircraft, it serves 24 destinations.
TYPES OF AIRLINES COMPLAINTS
Indian Airlines has seen one of the best growth among all airline industries of this world, but with all this growth and rapid development, our aviation sector has also experienced many kinds of turbulence.
Among 1000s of Indian airline companies, some of the most famous airlines such as AirIndia, Spicejet etc. have seen their customers regularly filing a complaint against them.
Some widespread airline complaints include rude behavior of staff, refund not given, and baggage lost. Apart from this, many airlines have faced aircraft turn-around times, which results in delays in flight for its passengers. Here are some common types of airline complaints:
1. Customer Service
In the past few years, many passengers of some highly reputed airlines have shared their experiences where they had to face the rude behavior of the airline's customer service representatives. Most passengers faced rude behavior, absent onboard services, and poor language skills from the airline's representatives in these kinds of complaints.
2. Flight Delay
In 2019, the Air Passengers Association president accepted that many airlines are facing aircraft turn-around time issues. These turn-around time issues are the main reason behind the delay of flights, which has left many passengers frustrated. Many top airline customers have reported that they were not informed about their flight's updated timings by the airline industry. Thus, failing to use emails or SMS services to inform their customers has made flight delays a pervasive and frustrating issue.
3. Booking and Refund
Another prevalent issue faced by many air passengers is related to airline industries' booking and refund conditions. The most-reported complaint under this category is the lack of flexibility in tickets where airline industries usually decline to refund the amount if something unexpected happens, such as illness or accident of a family member. Apart from this, many famous airlines are reported for being very slow in the procedure of a promised refund. Due to this, passengers have to struggle, and sometimes they are not appropriately compensated. Moreover in recent times of pandemic the most common consumer complaint was that passengers are not getting refund inspite of the fact that their flights were cancelled by the Airlines due to Covid-19 pandemic.
4. Lost Baggage
Lost baggage is one of the most frequently experienced and common issues faced by air passengers. The airline industries have ignored the inconvenience faced by their customers in case of misplaced luggage. For the past few years and indeed, it has left many passengers upset and disappointed. Many customers have claimed that their lost or misplaced luggage carried their valuables, urgent medications etc. but they have not been compensated appropriately by the airlines.
5. Cleanliness of Cabins
Many airline industries of today's time claim to be more aware of the cleanliness of their cabins, but many passengers of these airlines have actively reported their concern about cleanliness and hygiene. Apart from the poor condition of cabins, cleanliness of washrooms and dirty seats are also some of the most common issues faced by these airline industries' passengers.
Onboard catering has always remained a concerning area for airline industries, which directly results in the passengers' disappointment with the meals offered to them. Many passengers have been served the wrong food and the food quality has also remained low compared to passengers' expectations.
6. Hidden Charges
The bulk of customers' anger is aimed at low-cost airlines that have additional hidden charges that disturb the trip's budget. Such airlines have complicated ancillary fee rules which customers have to read.
7. Change of Aircraft
In recent years there is a trend among some customers where they specifically book preferred seats in preferred aircraft but they feel very dissatisfied when they come to know that they have to change the plane and their preferred seats have been changed.
How to resolve Airlines complaints?
1. File support ticket/send an email:
You can always contact airlines through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading Airlines are:
Air India Express - email@example.com
Spice Jet - firstname.lastname@example.org
Go Air - email@example.com
Vistata - firstname.lastname@example.org
2. Call Customer support:
All these airlines have a 24*7 customer care number who are always willing to help the customer. To resolve these complaints, you can always call their toll-free customer service numbers. The customer care numbers of some of top airlines in India are :
Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
AirCosta Customer Care No. - 1800-4250-0666
3. Report to the Directorate General of Civil Aviation (DGCA):
If the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governing body overseeing air travel in India.
4. Send Legal Notice:
Consumers can send legal notices to Airlines in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to Airlines?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Airlines by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If Airlines is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
Flying in an airline is often a memorable experience, but sometimes it can be memorable for all wrong reasons, and we have mentioned many of those reasons above. Once again to summarize, it is to be noted that the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it is to other businesses.
The airlines have allotted separate ticket desks, lounges and baggage claim sections to help the consumers. If this does not solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines.
However if the consumer is still left stranded with nowhere else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaints related to these Airlines in a month.
So how do we actually resolve these airline complaints? We start a social media campaign and then send an email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.
I have Book a Flight from Bangalore to Mdu on **th April ****. Once I done with the payment status showed my tickets have been cancelled immediately. And I received a Mail from Travel Look that I will get refund in **-** days it's been * months...
Jul 25, 2021 by Karthika
I have made a refund request on goibibo as I got a message saying that my flight has been cancelled by airline, but all I have received in refund is just **rs. they have claimed my refund request as "requested for the Airport Tax NO SHOW Refund...
Jul 22, 2021 by vekata surya naryana varma sagi
I booked a ticket in Indigo flight through the TRAVOLOOK site on **th june**** from Trivandrum to Kannur.Money was debited from my account.Later got a mail telling that my booking has been canceled.I called them that moment itself,but they tol...
Jul 22, 2021 by Amina
Travolook reference number : REF********* It has been over a month since I was promised a refund, I still haven't gotten it, instead it was credited in the wallet on their site, which can only be used to book flights. I've had multiple calls ...
Jul 21, 2021 by Pranav Mishra
I had booked tickets having reference no. JJJ*G (reference No. /PNR No.) for myself on dated ** May **** to New York (EWR), United States of America from Bangalore, India for education purpose but suddenly due to increase in covid-** cases here...
Jul 17, 2021 by Mahesh Sercat Ramakumar
I am writing this to express my frustration and disappointment due to my experience travelling with Air France airlines. I had to travel in Air France flight on **th July ****, from Chennai to Belgrade (MAA-CDG in Flight no. AF *** and CDG to B...
Jul 17, 2021 by Radhesh Ramanathan
I have purchased flight ticket from Travolook on *th June **** and paid Rs. ****.** online via my credit card but Travolook didn't provide my ticket and mail me that they unable to provide me the flight ticket and also inform me that they will ...
Jul 17, 2021 by Prasad Das
Air India — Flight refund money not yet received S Shahnawaz Alam Jun **, ****Jun *, **** Mark as Resolved My flight Air India got cancelled due to operational reasons, and i had given request on **nd April ****, & again on *th May *...
Jul 17, 2021 by SHAHNAWAZ ALAM
I booked the flight from PAT-BLR ( PNR - Z*H**Z , Booking reference - REF********* ) via Travolook. It was cancelled by Go Air on **/*/** **:**pm IST. Go Air refunded the amount to Travolook on **/**/** and shared the mail to me. However, Trav...
Jul 16, 2021 by Ravi Shankar Krishna
I have recently travelled to India from Newark, United States and have been charged for excess baggage. I want to file a complaint regarding this. My ticket was issued by United Airlines (flight UA***) and my baggage was accepted without ext...
Jul 16, 2021 by Shwetha Rajam Krishna Kumar
Booking reference no. REF********* of TIcket i have made from Bangalore to Delhi on **st June. But after payment being made my ticket wasn't confirmed so I called the customer support of Travolook.in, they told me that due to some operational i...
Jul 16, 2021 by Tanuj Jain
I had booked roundtrip tickets on Make My Trip for my parents on February **, **** as my parents had medical appointments. The Kolkata to Chennai tickets were booked for April **, **** and the Chennai to Kolkata return tickets were for April **...
Jul 15, 2021 by Avijeet Kumar Biswas
I booked a flight ticket on **/*/** from Delhi to Bangalore via the travolook website, as soon as the booking was made and money deducted from my account I received an email saying my booking is processing and will be confirmed in ** mins. Afte...
Jul 15, 2021 by Zahra Arif
I booked flight from HYDERABAD TO BHUBANESWAR on **th May for travelling on ** th JUNE in Flight through TRAVOLOOK Travel agency. The agency said due to some operational issues my ticket was cancelled, it will be refunded in **-** Working Day...
Jul 14, 2021 by PRATYUSH MOHANTY
I booked a flight from London to Cochin for the date ** January **** and the flight got cancelled by the flight operator due to Covid. The flight ticket was booked through travel agent Airtravel Enterprises India Limited and I applied for refun...
Jul 14, 2021 by Abhilash Pullelil Augustine
Dear Sir/ Madam, I booked online tickets for Pune(Dated ** June ****) of INDIGO airline from Travolook.in travel booking website on **th June ****. After booking tickets, I received call from one of representative (Mob No -**********)...
Jul 13, 2021 by SANYAM SINGH
I Have Booked Tickets To Bali On **th Feb **** For The Dates *nd May **** From Hyderabad To Bali And Return On *th May **** In Airasia Airlines With PNR No. E***PA. But Due The Covid-** Pandemic As There Is Uncertainty At That Time We Have G...
Jul 11, 2021 by tejasree pepakayala
I have booked tickets to Bali on **th Feb **** for the dates *nd May **** from Hyderabad to Bali and return on *th May **** in airasia airlines with PNR No. E***PA. But due the covid-** pandemic as there is uncertainty at that time we have ...
Jul 11, 2021 by Sai Venkatesh Tantravahi
Hello I am Lakhwinder Kaur. i had flight for **th july from delhi to frankfurt direct flight. flight was schedule to depart at **:** and i am arrived at airport **:** on *th july. i was holding all the necessery documents for travel but when ...
Jul 11, 2021 by LAKHWINDER KAUR
I booked a flight from kanpur to mumbai with ref no: REF********* with Travolook website, i got a mail in ** min after my booking that "Booking is Cancelled with travolook.in: REF*********" .they said they will refund my amount wcich was **,*...
Jul 09, 2021 by shrilekha shukla
Booked flight ticket from Bangalore to Ranchi on **th of May ****, booking reference number is REF********* , and the amount that was paid was ****, but after * minutes of booking I got a call stating that the flight has been cancelled, which f...
Jul 15, 2021 by Rishabh Monga
I booked a flight from Guwahati to Kolkata at Travolook.com. After ** mins I came to know that the booking is cancelled because of “fare expiration in their website”. After researching on Google, I came to know that it is a scam company an...
Jul 10, 2021 by Dharmendra Baruah
Thoothukudi to Chennai – *E **** May **, *:** PM–*:** PM Ref********* Using www travolook.in I booked one flight ticket from Thoothukudi to Chennai on May **,**** and paid Rs.****. But unfortunately it was cancelled by travolook.in Ref...
Jun 30, 2021 by Suthakar
I have booked my ticket on travolook on **th may from banglore to new delhi **** amount was debited from my account but booking was confirmed from travolook and then a received a message and mail that refund will be issued within ** to ** worki...
Jun 30, 2021 by Yogesh Gaba
I had booked flight ticket banglore to ranchi from travolook Refrance No: REF********* on **st mar **** fir a travel on **rd mar ****.amount **** rupees Debited from account but booking not confirmed , they called me after ** minutes and said t...
Jun 24, 2021 by Ritesh kumar
This is in reference to the failed booking on *st June in the name of chaitanya kiran from Bangalore to rajahmundry with reference no Ref. REF*********. I was promised a full refund of the booked amount of **** ₹ due to failure on your part ...
Jun 17, 2021 by aditya
I bought two tickets from Delhi to Madurai on ** April from Travolook and both got cancelled as they told due to operational problem and they told it will get refunded in ** to ** days (apart from holidays) then after a month I mailed them five...
Jun 13, 2021 by Rahul Purohit
I have a made reservation from Newark to Vijayawada for May **th **** and I have Cancelled my flight ticket on April **th ****. It is almost * month but still, I did not receive the refund for my flight ticket. Passenger Name-Sravana Jyothi Ma...
May 29, 2021 by Sai Nikhil Muvvala
I wrote two emails *)to travolook *)GoAir *) Email Written to Travolook: Hello Sir, I am **** from Pune. * days ago I booked flight tickets from Pune to Nagpur from Travelook.in and within * minutes of making the payment through UPI on the...
May 20, 2021 by Sainathan Ganesh Iyer
I had a trip from New Delhi to San Francisco scheduled for August *, ****. This cost me Rs **,*** when I made the booking. Later, when I found a much cheaper ticket, I decided to cancel my earlier booking because MMT showed that I'd get a refu...
May 19, 2021 by VAIBHAV JHA
I Have Booked Himachal Package Via Make My Trip Vacations On April *th. Due To Covid Restrictions And Protocols, Himachal Pradesh And Punjab Itinerary Public Places To Visit Like Hidamba Temple, Buddha Monastery, Golden Temples And Viceregal Mu...
May 19, 2021 by Arunkumar Srinivasan
I had booked a flight to Canada from India through Easemytrip. The trip was initially planned on April **, ****. Due to Covid the filghts were cancelled and I have been trying for a refund till today. Though other online portals have issued ref...
May 17, 2021 by Yashwanth Lakshmanan Chockalingam
It has been more than * weeks; EMT staff is fooling me for the refund of EMT******** by giving me false refund dates and transaction IDs. I have many such mails as evidence. Everyday they change the refund date and transaction ID. Zeeshan Zafar...
May 12, 2021 by Hemant Rai
I have tried to book a flight from Delhi(India) to New York (US) by using a mobile app of Air India on *nd May ****, for this booking I have used net banking with axis bank as payment method. Two times, money is deducted but the ticket is not c...
May 11, 2021 by Khemanshu Rao
Booked Go Air flight ticket (Booking Reference: GYD**Q) via MakeMyTrip (Booking ID: NF**************) on **-May-**** departing from IXE at **.** to DEL, arrival time **.**. The airline has cancelled the flight and not responding to emails or c...
May 10, 2021 by Saurabh Upadhya
I tried booking the domestic flight ticket from travolook with reference ID REF********* on *st May,**** but after few mins I got the email back from company that booking has been cancelled due to fare expiration. Then immediately I also got th...
May 06, 2021 by Anjali Gupta
I did payment for booking of return flight ticket on *th april, ****, from lucknow to delhi through travolook.in. Got call and mail with a link for repayment of flight ticket Rs **** due to failure to book ticket from their side and assurance...
Apr 21, 2021 by Dr. Rani Manisha
The company cancelled my booking saying the fares are increased so the refund has to be processed, I agreed for the same incident happened on **th March, till date no amount has been refunded to my account....
Apr 19, 2021 by Ichchhansh jetley
I booked a flight ticket from Vishakapatnam to Bengaluru and after the booking is finished in a few minutes I received another email saying the booking is cancelled due to fare expiration. This is totally fraud. I tried contacting the customer ...
Apr 17, 2021 by Vinod
I had booked tickets from Spicejet Airlines through this agency- HAPPYEASYGO in ****. Due to the pandemic the airlines provided their customers with a CREDIT SHELL balance for all the cancelled flights. To utilize this credit shell, I cannot di...
Apr 14, 2021 by Mrunmayee Palsule
How to file a complaint against Company?