Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

Refund not provided by GOIBIBO for nonoperational international flights from Europe to India (Goibibo) ^Open

I have requested for full refund which is already approved by Airline staff from Aeroflot as their flights are not operational on my travel date but Goibibo has not initiated the refund so far. Goibibo is not even acknowledging the remarks pass...

Apr 07, 2020 by Ankit Saxena

REFUND OF AMOUNT Airline PNR JZGCR flight No AI804 (Air india) ^Open

I was booked my ticket through udchalo in defence quota for ** Apr ** from Bangalore to Delhi. Due to COVID-** my leave was already cancelled as per instruction received form Govt of India. I am not able to move from Bangalore before ** May **....

Apr 06, 2020 by Ajay Kumar Rakesh

Airline Tickets and Fares complaint (Make My Trip) ^Open

Dear Sir / Madam, I am writing to you to raise an issue about: Airline Tickets and Fares The issue that I have experienced was: I have planned a holiday trip to Thailand on Feb ** - ** and i paid the initial amount of **K ON Nov month . M...

Apr 06, 2020 by Srinivasan

Cancellation charges charged (Easemytrip) ^Open

I had booked flight via indigo with pnr RQC*SE. Because of covid ** issue I had requested for a full refund. The agency cancelled my tickets with cancellation charges, wheras the airlines is giving credit shell or free date change. I want my m...

Apr 06, 2020 by Anita Pinto

Refund not received (Air India) ^Open

I have booked return ticket of Air India flight for Ahmedabad to Toronto sector for Travel dates **th April to **th May. Now Air India has cancelled this flight. So I demanded refund of the paid amount, but they are denying refund and telling...

Apr 05, 2020 by Dhruv Virajkumar Jani

Airlines not allowing me to cancel booking and process refund (Indigo Airlines) ^Open

My Details are as follows Name: Naga Rajeev Paramkusam PNR: YPCP*H Flight Details: ** Apr ** - Hyderabad to Delhi, *E****, **:** I'm trying cancel my booking. The website is not allowing to do so. I tried indigo customer service no one ...

Apr 04, 2020 by Naga Rajeev Paramkusam

Full Refund for Cancelled flight on (Goair) ^Open

I had booked tickets on **-**-**** for departure from Mumbai to Kolkata on flight G*-*** on **-**-**** with PNR S*EMYV. I got a call and email confirming the cancellation of the flight. I had tried to contact the airlines by phone several times...

Apr 03, 2020 by Akash Saha

Spice Jet Ticket CancelledAmount not refunded (Spice Jet Airlines) ^Open

Dear Mr.Ravindra Shanbhag, I have booked Spicejet Airlines ticket with scheduled departure date on **/**/****.But unfortunately due to coronavirus outbreak i had to fly on **/**/**** in other airlines.same day i cancelled my booking in mangalo...

Apr 03, 2020 by Althaf Ummar

No refund on flight non operational (Nokscoot airlines) ^Open

Hi, I've booked ticket to Delhi- Bangkok- Delhi with nokscoot airline through MMT(make my trip). The flight got canceled on **/**/**** due to COVID-** and I got the email from airlines for refund and replied on it and they asked for refund wit ...

Apr 03, 2020 by Deepak sharma

No Refund for Cancelled flight on (Goair) ^Open

Apr 02, 2020 by Akash Saha

REFUND NOT RECEIVED (Cleartrip Flights) ^Open

Hello, I had booked an AIR INDIA Flight ticket through CLEARTRIP ( TRIP ID [protected] ) from DUBAI TO DELHI on **th March scheduled to fly on **th March **** for AED ***. Due to the Lockdown imposed we had to cancel the same as NO Flight...

Apr 02, 2020 by Roshni Gulati

AirIndia domestic refund (Air india) ^Open

I have Booked a flight from MAA to DEL PNR on Apr ** PNR number: J*KZ*. The Purpose of the booking was to attend my relative Marriage, Due to the current situation, it is hard to reach. I request them to refund the amount to my Bank acco...

Apr 02, 2020 by Mohan

Rescheduled the flight without my concern (Yatra) ^Open

I booked a Spicejet flight from Kolkata to Patna SG *** on ** March for ** March departure at **:** PM PNR : EHI**R. Between * PM to ** PM they just sent a message that your flight has been rescheduled to SG **** departure time at **:** AM with...

Apr 01, 2020 by Ajay Kumar Bhattacharya

Reschedule or refund (Air India Airlines) ^Open

I was trying to contact air India customer care for cancellation / rescheduling my flight due to covid-**. i was trying to contact the customer support since **/**/**** and i got connected on **/**/**** and i raised the complaint (request no. *...

Apr 01, 2020 by Varghese mathew

Wrongly ticket cancelled (Goibibo airlines) ^Open

As you know, due to COVID-** situation, like others, due to panic situation, I was trying to explore various options to reschedule or cancel the flight which I booked on **th March, ****, booking PNR number UJYDXE, flying date is **/**/****. ...

Mar 31, 2020 by Abdun Nabi Sk

Air India cancelled Flight No Refund Price Gouging in Covid19 (Air India) ^Open

I booked air india flight for my parents on April *rd **** from Delhi to NewYork, Due to Covid-** flight is cancelled, Now I am asking for refund, they are deducting **,*** per ticket for cancellation, Which is against the Aviation law in any c...

Mar 27, 2020 by Aman Bindal

Refusing refund cancellation of tickets (Makemytrip) ^Open

We booked tickets to Japan and return. Due to covid-** outbreak, Malaysian Airlines cancelled flight. We decided that we will postpone the trip and tried to raise refund as well as cancellation request, but everytime, the website shows "Your re...

Mar 25, 2020 by Ramya

Not refunding amount of flights and hotel due to covid 19 (Cleartrip) ^Open

They are not refunding my flight and hotels amount apart this airlines and hotel is ready to give all amount refund without cancellation due to coronavirus. Even flight is also already cancelled from airlines iam not able to go there ...

Mar 25, 2020 by Rahul kumar

Refund due to pandemic COVID19 (Air Asia) ^Open

I booked a flight ticket from Air Asia. The flight was schedule to depart on **th march **** and return flight on *rd April ****, but due to corona effect, all flights get cancelled. I called several times to Air Asia customer care, I waited ...

Mar 24, 2020 by Sahil

Reschedule is not processing (Yatra.com) ^Open

I booked the Air Asia flight No. I* *** for * people * tickets from Bangalore to Bhubaneshwar through Yatra.com. Because of corona virus Yatra.com send us the text message that Travel advisory, no cost for date change. so we are trying to resch...

Mar 22, 2020 by Prashant P Chodankar.

UNETHICAL and UNPROFESSIONAL Business Practice (Make My Trip) ^Closed

Our family meets up every year during our annual family trip .This year we had booked tickets for Tokyo. I, my wife and my brother were flying from Bengaluru to Tokyo. And, my mom was flying from Mexico to Tokyo. Japan Airlines was planning to ...

Mar 30, 2020 by Apoorv VKRao

Refund not given after rescheduling of flight (Yatra.com) ^Closed

This is regarding my flight booking with PNR BB*FQJ from shirdi to Delhi ON **.**.**** through SpiceJet. Vide message dated **.**.**** SPICEJET intimated that due to introduction of THEIR summer schedule my flight timmings with above PNRs have ...

Mar 26, 2020 by Vaibhav Madan

Cancellation and refund of Go Air flight due to corona virus (Goair) ^Closed

I have sent this email and called goAir several times on their toll free number as well as their other contact number but I have had no response from them at all. I am looking to cancel my flight due to the corona virus code of conduct and ...

Mar 15, 2020 by Anisha Freitas

Indigo is not fullfiling its commitments and there teams fail to reapond (Indigo) ^Closed

I booked a return flight on march *th **** for dubai and from march *th **** major advisory are issued for covid** . Indigo flashed message s stating no cancellation charge on any flights booked for *th till **st march. Similarly stated no re...

Mar 10, 2020 by Alka

Cancellation of international flight ticket (Makemytrip.com) ^Closed

Dear My PNR is UHWHSW. Yesterday (Feb **th) I read the information below in Singapore airlines homepage. From ** February ****, **** hours, all new visitors with recent travel history to Daegu and Cheongdo in South Korea within the...

Feb 29, 2020 by Hyunjun

Refund Not Received (Air India Airlines) ^Closed

We have Booked the Air Tickets through Air India and cancelled due to Death in our Family. Its been * months we have not received the amount. Reference # is PNR YLB** - EMT ********...

Feb 25, 2020 by Ravishankar AV

Unethical Practice (Indigo Airlines) ^Closed

The payment was made on indigo website for **** on feb *th but when i called them for the pnr details on **th feb they say they cant give the booking confirmation and say the amount will be refunded and forced me to book at a higher fare. when ...

Feb 24, 2020 by Praveen Manoharan

Non refund of cancel ticket amount (Goair) ^Closed

Flight Name : Go Air Flight G*-****(New Delhi to Mumbai) Date & Time of Journey : ** Dec ****, **:** PM PNR : E*PW*Q GoAir cancelled the flight due to unknown reason. On ** Dec ****, it sends an email stating that balance due Rs. **** will ...

Feb 23, 2020 by Sankar Bera

Flight ticket not confirmed and amount received to Yatra (Yatra) ^Closed

I had booked round trip flight tickets via Yatra gateway and the amount was debited and received by Yatra but there was no booking confirmation and within * mins the flight fare raised by **** for the same flight and I had to face loss due to Y...

Feb 22, 2020 by Adv. Bhakti Ashok Talathi

Refund amount out of air ticket cancellation not credited to bank account (Yatra Online Private Limited) ^Closed

Air ticket booking date: ** Jan., **** Cancellation date: ** Feb., **** Date of (proposed) travel: ** Feb., **** PNR no.: Z*B*N Carrier: Air India Yatra reference no.: ************ Price of air ticket: Rs. *,*** Was entitled a refund of ...

Feb 20, 2020 by Avishek Chandra

Refund not credited (Ease my trip) ^Closed

I have booked my ticket from patna to hyderabad for **th jan ****, via emt but my flight (go air) got cancelled. The account through which i paid the money was closed at the time of cancellation so i called emt and told the matter they asked me...

Feb 04, 2020 by KUMAR ABHISHEK

COMPLAINT ON KANSAS IMMIGRATION SERVICES PRIVATE LIMITED (Kansas Immigration Services Private Limited) ^Closed

On December **** I (Dadi Kumar) paid ***** INR as service charges for Canadian Immigration through Corporation bank cheque from account no. *************** which was uploaded and cashed by Kansas Immigration Services on ** Jan ****. Cheque has ...

Feb 01, 2020 by KUMAR DADI

Service deficiency issue (Air India Airlines) ^Closed

Hello Team, On ** January i was travelled from *:**pm Frankfurt to delhi and my seat number **A on flight number AI ***. the seat its some problem from the starting of the flight, there is some problem so entertainment screen is not workin...

Jan 28, 2020 by Mohit Garg

Headphones lost from Indigo MHB Delhi Terminal 2 (Indigo) ^Closed

I missed my headphones in indigo flight which was recovered by Indigo employees at Indigo MHB Delhi terminal t*. The headphones was stolen/lost from MHB according to the indigo employees. This is a huge security flaw at the airport. They offer...

Jan 16, 2020 by Abhishek Kabra

Refund not received (Air India Airlines) ^Closed

I traveled to India from USA and had a return fight on *th November ****, due to some personal emergency had to cancel out the flight and was promised a refund of approximate $***. Since this ticket was booked through Cheapoair(third party), Ai...

Jan 08, 2020 by Atisht Saxena

Damaged checkin baggage jn Air india flight (Air India Airlines) ^Closed

With reference to file - DELAI*****, I have received my checkin baggage on **nd Aug **** in completely damaged condition. I searched online how to fill the claim but I haven't received any option. The customer service from Air India advised to ...

Jan 04, 2020 by Mahesh Das

Non Refund of Air Ticket cancelled (Air India) ^Closed

Air India tickets Booking reference No. Y***D cancelled on **.**.** but refund not credited till date I.e.**.**.****....

Jan 04, 2020 by Ram Dutta

Typo and Baggage (Easemytrip.com) ^Closed

There was a typo in my daughter's ticket and emirates offering free baggage for another ** kg. I tried to reach the staff through calls and emails but no one is responding to my queries. I called Emirates they confirmed they do not charge for t...

Dec 27, 2019 by Sridhar Anne

Non payment of refund (Indigo Airlines 6E) ^Closed

Booked international flights tickets on **.**.** with indigo website . Payment was done through paytm . Among of Rs **,*** got deducted from Paytm wallet. Indigo initially denied the payment made but after numerous calls , tweets and consume...

Nov 23, 2019 by Avi

PayTM and Jet Airways Refund not processed (PayTM and Jet Airways) ^Closed

I have booked a ticket through PayTm. JetAirways flights are cancelled and refunds are still not processed by PayTm (travel agent). When contacted Jetairways they asked to contact Paytm. When contact Paytm they are saying Jetairways has not c...

Nov 19, 2019 by Dinesh Muninathan