Airlines Complaints
Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :
Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666
Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.
Fake flight ticket was provided (PayTM) Open
I booked flight tickets on PayTm and the airline has no data regarding the same. The airline has declined the onboarding and PayTm has provided me with a wrong PNR which was already issued to some other flight (confirmed this with on ticket cou...
Jul 11, 2019 by Garv Parmar
Refund not processed (Jet Airways) Open
I had booked a ticket on Jet Airways from Bangalore to Varanasi on **/**/**** for **/**/****. On **/**/**** of February month, I got a mail from jet airways regarding cancellation of the flight. Then I contacted Jet Airways and they rescheduled...
Jul 11, 2019 by Rahul Kumar
Luggage not delivered (Air India) Open
Muscat to Chennai travelled on ** June ****. arrived ** June **** in air India flight. My hand luggage checking security said overweight luggage to taken through the truck. But still, now I couldn't get my hand luggage. I informed and (**th Jun...
Jul 10, 2019 by Sankaralingam balamurugan
Unfair additional charges (Indigo Airlines) Open
I had booked Mumbai to Delhi flight on **/**/** no. *e**** Pnr eg*vxm. I had done web check-in. I entered the cost t* Mumbai airport, showed a boarding pass, cleared security check, got it stamped. I moved to gate ** showed a boarding pass whic...
Jun 30, 2019 by Dr Atikh Ahmed Sayed
Name amendment in ticket (Cleartrip) Open
I had booked domestic as well as international tickets through Cleartrip on ** Apr. Within five minutes of my booking, I realised that I had made a mistake in my son's name which I erroneously typed ARJU instead of ARJUN I immediately informed ...
Jun 19, 2019 by Gp Capt S Shrivastava
Flights refund not received (PayTM and Jet Airways) Open
I had made flights booking for a round trip via PAYTM, unfortunately, my flights were cancelled from Jet Airways. I have been calling the customer care for the refund status from the past * months and there is no valid reply from PAYTM. Paytm c...
Jun 18, 2019 by HARMEET SINGH
Two tickets booked with same PNR and no refund received for the new ticket purchased (Cleartrip) Open
On Mar *th we booked two indigo tickets with the same Cleartrip account from Banglore to Bhubaneshwar (round trip). Trip id #************. Recieved confirmation mail from Cleartrip for one person and from indigo for another person. However, whe...
Jun 11, 2019 by Nazmin I H
Fraud booking by Indigo (Indigo Airlines) Open
I booked a return Indigo flight from Delhi to Budapest scheduled on ** May ****. I booked it on * April ****. However, airlines conveniently cancelled this booking without even informing me and without any justified reason. I came to know about...
Jun 06, 2019 by Amit saraf
Not getting any refund (Spice Jet) Open
I booked a round ticket from Bangalore to Kolkata for my exams. Unfortunately, my exam postponed and shifted to the very next week. As I have booked earlier it seems that I have to cancel. I paid total **** Rs but they are telling you will not ...
Jun 06, 2019 by Priya sangam rahi Singh
Deficiency in service by SpiceJet (Spice Jet) Open
I had booked a flight with SpiceJet on **/**/**** PNR no ODRV*N on flight no SG-**** Delhi to Dehradun to depart from Delhi at **.** hrs. I check in well in advance and deposited my check-in baggage at their counter then went to the lounge to h...
Jun 05, 2019 by Dr Pradyot Kumar Singhal
Incorrect ticket booked (Cleartrip) Open
On **th May I booked a ticket to Del-Mum-Del and after making the payment I got an email ticket of Mum-Del-Mum. The moment I received an email I called their customer service. Their customer support is terrible. They told me that I will have to...
Jun 03, 2019 by Shrishti r kapila
Compensation of misbehaviour and inordinate delay in flight departure (Spicejet) Open
My one stop flight Jaipur - Surat- Mumbai on **st April **** (PNR- E*EH*P) which started from Jaipur at *.** am broke down in Surat due to some so-called technical glitch and we had to wait for more than *.* hrs. If the flight occupancy is no...
Jun 02, 2019 by Prashant Biyani
Cancelled Flight ticket not refunded fully (Clear Trip) Closed
I booked flight tickets on the Cleartrip website on **-**-****. (To - Hyderabad to New Delhi - IndiGo Airlines- Dt:*-**-****, From - New Delhi to Hyderabad - SpiceJet Airlines Dt - **-**-****). Subsequently, Spicejet cancelled the flight and th...
May 30, 2019 by TANGELLA MALLIKARJUNA RAJU
Baggage not delivered (Indigo Airline ) Closed
I had travelled by Indigo on **th May from Dehradun to Hyderabad via Lucknow. I have checked in two baggage. However, at Hyderabad airport, I was delivered only one baggage. I had filed an official missing baggage complaint with Indigo. However...
May 30, 2019 by Satya Shekhar Giri
My check in baggage not arrived at destination airport (Indigo Airline ) Closed
Check-in baggage not arrived at the destination airport. PNR: FLQHTH (** May ****). Chennai to Indore via Hyderabad. More than ** hours have passed, Indigo has not tracked my baggage till now. I wrote emails to customer.relations@goindigo.in, f...
May 29, 2019 by PRATEEK PARDESHI
Compelling to stay at transfer desk for 22 hours transit (Air India) Open
My flight no is AI *** and passport number is BX*******. I have booked a flight from DEL-CCU-DHK and the transit in CCU is over ** hours. They have done my immigration in Delhi in spite of saying multiple times that I have booked my hotel in Ko...
May 29, 2019 by Afra Haque
Jet Airways refund not get (Jet Airways) Closed
I cancelled my ticket on the **th of April **** before company temporary shut down. But make my trip not release my refund. Please help me out....
May 28, 2019 by Abhijit Naskar
Refund not processed (PayTM and Jet Airways) Closed
I have booked a ticket through PayTm. JetAirways flights are cancelled and refunds are still not processed by PayTm (travel agent). When contacted Jetairways they asked to contact Paytm. When contact Paytm they are saying Jetairways has not c...
May 27, 2019 by Vaibhav
Flight false booking (Indigo Airlines) Open
I have done a booking in indigo airlines from Lucknow to Dehradun for ** June **** from indigo app amounting to ****. They had not mailed or provided me with any SMS that I have made the booking. When I called the customer executive that why my...
May 25, 2019 by ABHISHEK SHARMA
Refund not received since one month (Jet Airways India) Closed
*** ** **** **** *** ** **** **** *** ** *** ***** *** ** **** **** *** ** **** **** These are my ticket numbers. Cancelled them on April **. It's already May ** and I haven't received the refund yet. Every day and every time I call the ...
May 25, 2019 by Sugandha
