Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

Refund not giving back (Indigo) ^Open

I have book a ticket for * person before the first lockdown. After all flight got cancelled they preserved it as a credit shell. I asked them if I can get refund or not and they say yes. My ticket got cancelled on ** June and they told me to wa...

Jul 09, 2020 by Sanasam bidyasagar singh

Air India ticket refund (Air India) ^Open

I booked * tickets for my parents to travel from Bengaluru to Chennai in AI-*** expected to depart from Bengaluru on **th May **** at *:** PM. We got a call from Air India on **th may night around **pm updating that the flight was cancelled an...

Jul 08, 2020 by Sridaran

No refund given after cancellation of flight from Vistara (Vistara Airlines) ^Open

I have booked vistara flight from Chandigarh to mumbai for ** july **** through travolook portal now *th of july they informed me the flight got cancelled for operational reasons. I want my full refund as i have to reach mumbai so i can book in...

Jul 08, 2020 by Jay

Refund not given (Indigo Spicejet Vistara) ^Open

Hi, I and my family had arranged a trip to Amritsar in the month of April, but due to COVID lockdown flights were cancelled. now i have tried connecting with the airline services for refund of my money but they have transfered the amount to a c...

Jul 08, 2020 by Hsrshala Shejwal

Wrong Refund processed (Goibibo airlines And AirAsia) ^Open

Hello ! i want say you that i have made a flight booking from Goibibo few days for travel from Delhi to srinagar and my travel date was * july ****. The flight was of AirAsia Airlines but due to the pandemic my flight has been cancelled by a...

Jul 08, 2020 by Mahmud Alam

Refund Jet Airways (Jet Airways India) ^Open

Hi, I booked my flight ticket through Make my trip * year back. As, we all know the issue of jet airways the same way my flight ticket is also cancelled. After the tried to contact make my trip support multiple times. Till now no response abo...

Jul 07, 2020 by Pujitha Ramana

SPICEJET NOT REFUNDING MONEY FOR A FLIGHT AprilDURING LOCKDOWN (Spicejet Air Line) ^Open

I had booked a return flight from Bagdogra to Kolkata from easemytrip. Booking ID - EMT******** PNR - SDD**D Total Amount - Rs.***** Travel Date -*st April ****. So even before we could travel the Sikkim government had mentioned that e...

Jul 07, 2020 by Dalia Saha

Refund not given (Go Air) ^Open

My flight got rescheduled from ** june **** to ** june****. I cancelled the ticket. But i have not got any refund No one picks call I emailed them .on * July. No reply since then. No clarification given from go air. Only acknowledgement ma...

Jul 07, 2020 by Anirudh S

Refund not processes (Via.com) ^Open

even after getting refund of ***** from airline PNR OHZ*QX and F**FPP . Agency has only processed ***** rest not paid . now no one is replying on emails . phone numbers are not reachable ....

Jul 07, 2020 by kuldeep

REFUND FROM GOAIR AIRLINES (GoAir Airline) ^Open

I booked a flight from hyderabad to goa on goair airlines through goibibo .my flight was booked for journey on **th march ****,but my flight was cancelled on **th march by airlines and they promised me in a call stating that i will receive comp...

Jul 07, 2020 by srinivas annapureddy

Money cheated in the name of indigo airlines (Indigo Airlines) ^Open

My husband has been cheated on **-May-**** by sending some appointment orders from indigo airlines. Now when we request for money refund they are using abuse words. phone no is **********...

Jul 07, 2020 by M Robert Stebenson

Amount charged twice for flight ticket (Air India) ^Open

Actually i went to UK on work purpose and wanted to travel back to India by Air india Vande bharat mission , So tried to book a ticket on **-**-**** , For date **-**-**** from UK to Hyderabad using my credit card , This booking is failed after ...

Jul 07, 2020 by Bharat Kannikanti

BAGGAGE LOST (Air india) ^Open

Dear Sir / Madam, Ref No. Flt. No. BOMAI*****/**FEB**/****GMT To, The Manager, Air India, Baggage Lost and Claim Department, Sub: Mishandled baggage / Claim Flt. No. BOMAI*****/**FEB**/****GMT ...

Jul 07, 2020 by BHARTI DEWANI

Ticket Cancellation Refund Air India (Air India) ^Open

I have not received the cancellation refund amount from Air India for the tickets No. *************, ************* & ************* (flight from BOM to GAU via CCU)and *************, *************, ************* (flight from GAU to BOM via DEL...

Jul 06, 2020 by A. Gourav Rao

Refund for airline ticket not booked (Travolook in) ^Open

I have paid the amount for booking airline ticket from Nagpur to Mumbai on **-*-**** through Travolook, no tickets booked. Refund is still pending....

Jul 06, 2020 by Satish Talnikar

I have been trying to contact AirIndia Customer Care Number since two weeks and receiving enormous n (Air india) ^Open

I had my flight scheduled through AirIndia Airlines on April **th and since they were cancelled due to pandemic now when I am trying to contact them for scheduling my flight ticket either the call gets disconnected automatically while connected...

Jul 06, 2020 by Priyanka Veeregowda

Refund not Paid (Airindia Express) ^Open

Have booked an AirIndia Express Flight ticket for Trivandrum to Coimbatore on **nd March **** for **th March ****. The Flight did not operate due to Covid Lockdown. I cancelled the Ticket and was promised a Refund of INR ****.** on **th March *...

Jul 06, 2020 by Suresh Vembadi

Refund not made (Air India) ^Open

PNR No. JWPGG cancelled duringh ** Mar ****. Refund not yet credited. Several request made but no use.I also contact UDCHALO site where I booked by above ticket.They say Air India not yet processed cancel amount...

Jul 06, 2020 by jayaprakash kp

Not provided refund (Go Air Airlines) ^Open

I have booked flight with Goair airlines, and it got cancelled. Without providing any option for refund they are saying PNR is reserved and can be used in further booking(Difference in fare applicable), while sector level changes can be made bu...

Jul 06, 2020 by Anshul

Did not get Refund (Airasia Airline) ^Open

I had booked a flight tickets through this company. Company has cancel that flights. I had contacted with company regarding this but he has not been refund his paid amount so far. For which i want to complaint against them. Expectation-- I ...

Jul 06, 2020 by Dinesh kumar

My money got deducted and flight ticket is not booked (Yatra) ^Closed

While booking flight ticket from yatra, my money **** got deducted and ticket was not booked. I got below message also from yatra. Dear Customer, Yatra has not received a response from your bank for booking reference number ************* . ...

Jun 30, 2020 by Manisha Sharma

Go air refund not received for cancelled flight under covid (GoAir Airline) ^Closed

No update after raising complaint on email and no response on call, it's auto disconnecting and it's more than ** days...

Jun 18, 2020 by Shubham Admane

Full Refund From Air India (Air India) ^Closed

Bought * tickets, each ticket includes three persons (total amount Rs. ***** approx) from Air India for trips from Delhi to Srinagar, Srinagar to Delhi and Delhi to Guwahati on dated **th April, **th April ****, but due to COVID all flights we...

Jun 18, 2020 by Md Ariful Hoque

Refund not yet processed (Gotogate) ^Closed

I have booked a flight from india to singapore for *-*th march but due to covid, I had to cancel my flights and property bookings. The airlines have already refunded the amount long time back but the travel agent has not refunded yet...

Jun 18, 2020 by Meghna Mittal

Refund of ticket money (Indigo) ^Closed

I have book a ticket on **/**/**** at *:** pm.. Ticket amount has been deducted from my account but I didn't get a ticket.... ...

Jun 16, 2020 by Esakkiselvam

Not refunding my money (Cleartrip Flights) ^Closed

I had booked flight using cleartrip. Go Air says they have already refunded the amount but cleartrip is not refunding it. Have been following it up for almost * months....

Jun 12, 2020 by Sagar Bhagat

Yatra Refund for Cancelled Flight (Air India) ^Closed

I have been calling/ mailing everyday but no response from Yatra and Air India ,my ticket has been cancelled and new tickets I need to book using the protection refund money,how to avail that let me know urgently,no response from YATRA as well,...

Jun 12, 2020 by Akash Pal

Flight cancellation because of COVID situation (Spice Jet) ^Closed

I had a flight from Bangalore to Patna at **:** am (PNR - GE*CVQ). On reaching the airport I was told that I have to mandatorily go for home quarantine for ** days as per Govt. norms. However, I had my return ticket booked for **st May from B...

Jun 12, 2020 by Pratyush

Refund not intiated (Goibibo airlines And AirAsia) ^Closed

I booked a flight through goibibo and the flight get cancelled so I asked for refund to source account, from past ** days they havnt intiated anything regarding request....

Jun 12, 2020 by T kalyan varma

No full refund as flight canceled by airline (Air India) ^Closed

I booked ticket traveling to San Francisco from Delhi on ** june **** and return also As international flight are not running But airlines chargingme almost ***** for cancelation charge ...

Jun 12, 2020 by Rohit

Flight cancellations refund (Goibibo) ^Closed

(Need refund : I booked my ticket from goibibo) My **.**.**** flight (Air India) was cancelled due to their own issues, Air India given me cancellation letter for refund. I requested goibibo with this document for refund my money. They took ** ...

Jun 09, 2020 by Shivam Kumar Dutta

Yatra did not refund my booking amount (Yatra.com) ^Closed

I have booked flight ticket from *** to **** through yatra.com. Due to lookdown flight got cancelled and airline company refund the fair amount to yata but yatra did refund that amount to me. My booking reference no is ***********36....

Jun 06, 2020 by Abhshek Kumar

Refund for cancelled flight (Goibibo) ^Closed

I booked an air ticket in goibibo but flight was cancelled by airline and goibibo is not refunding my amount which is rs *****/- ...

Jun 03, 2020 by Gaurav Khandelwal

Payment debited but ticket is not issued by the company (Indigo) ^Closed

Sir I booked tickets on * June for travel on ** June from Delhi to guwahati. The payment is debited from my account but I am unable to get the PNR. Please do the needful as soon as possible. ...

Jun 03, 2020 by Shubham rawat

Not getting refund (Make My Trip Pvt Ltd) ^Closed

This is my worst experience with make my trip i made a flight booking and due to covid-** i made date changes so that airline suppose to refund my difference amount which airline refunded to make my trip as booking made through my travel agent ...

Jun 03, 2020 by Tanmay

Booking amount not refunded (Indigo Airline ) ^Closed

I had booked a flight ticket from indigo airlines on ** Feb ** at **** for the date of * Apr **. But due to nation vide lock down my ticket got cancelled. The indigo informed me about the cancellation and when i asked for the refund they didn...

Jun 03, 2020 by Manoj singh pargai

Airline refund due to covid (air asia airlines) ^Closed

My family booked the ticket from Cochin to Delhi on * July , PNR- T**JVQ. We are not in a situation to travel as there are elderly parents and a kid of * year old and are prone to contracting the corona virus. Request you to create a credit she...

Jun 01, 2020 by Stella

Non refund of fare by airlines due to cancellation of flights (SpiceJet airlines) ^Closed

I had booked following flights on **.**.**** for our group of * persons as under :- *. Journey from Pune to Bagdogra (via Chennai) on */**-**-**** by Spicejet PNR No. QIVB*B *. Journey from Bagdogra to Kolkata on **.**.**** by Spicejet PNR ...

Jun 01, 2020 by Mukund Satpute

Refund not received even after the stipulated 2 month wait (Cleartrip) ^Closed

Cleartrip ************ - that is my trip ID. Indigo's policy allowed a full refund and Cleatrip asked me to wait * months and I patiently did so. Now they have stopped responding to my emails and tweets and there is no update on when I'll be ge...

May 31, 2020 by Srinivasan Murugasamy

Flight ticket Refund not initiated since 2 months (PayTM) ^Closed

I had booked flight ticket from Uk to Delhi from Gulf airlines through paytm In March **** Due to covid the flight had been cancelled Due to refund rules am eligible for full refund which was assured from paytm Since then (Mar ****) am contacti...

May 31, 2020 by Sai Kotipalli