Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

Air India Not giving refund of my flight ticket Its been 6 months (Air India) ^Open

I booked my flight through air india on march ** th, ****. But due to pandemic flights got cancelled. I asked for refund. But they are not giving. Its been * months. Not not even responding. Please help...

Sep 19, 2020 by Yasasvi Kondapally

Goair cancelled flight tickets and refunded only Rs 289 for tickets worth Rs 7877 (GoAir Airline) ^Open

I Booked Flight Tickets Worth Rs.**** Of Goair Via Yatra.Com...Yatra Ref. No. *************...Goair pnr Z*JHNM.. Airline Had Cancelled The Flights And I Was Unable To Travel....I Asked For Refund From Yatra.com And They Transferred Only Rs.***...

Sep 18, 2020 by JICKSON K. JOHN

Flight Tickets Refund From Make My Trip (Make My Trip Air India) ^Open

Respected Sir, *. Booked Air India flight tickets from Chennai to Delhi through Make My Trip Portal on **.**.****. *. Booked Air India Return tickets from Delhi to Chennai on **.**.****. *. Air India flight cancelled my tickets from Chen...

Sep 17, 2020 by PANKAJ SURANA

Goibibo didnt initiate the refund (Goibibo airlines) ^Open

Apropos To The Appended Email, I Am Still Waiting For A Response In Regards To My Concern Which I Highlighted On **th July ****. Being Such A Reputed Organization, I Have Expected A Much Better Experience Than Others, However It's Utterly Di...

Sep 17, 2020 by Sri P

Air India not refunding or reboking 4 tickets (Air india) ^Open

I had booked * tickets by travel agent with Air india for dates earlier this year, from BOM to FRA. Due to corona, these tickets were unable to be used, and Air India put out an official waiver stating the following 'All tickets irresp...

Sep 16, 2020 by Niels Cremer

Refund not processed from Goibibo (Goibibo website) ^Open

I have a round trip booking with Goibibo from pune to leh. I have cancelled tickets with airline and received confirmation of refund amount but Goibibo is not refunding the same to me....

Sep 16, 2020 by Ritesh Saha

Refund of Booking amount in LOCK DOWN PERIOD (Easymytrip Com) ^Open

Hi, I have booked my flight in Dec-**** for Flying date is Apr-** which is covered in LOCK DOWN period due to COVID **, I have check with Air Asia Air line the refund is process by Air Asia since long back as per by GOVT norms, but since last f...

Sep 15, 2020 by UMANG SHAH

Flight cancellation not informed and refund is not processed (Makemytrip india Pvt Ltd) ^Open

I book a flight from Osaka to Bengaluru on **.**.**** through Makemytrip website in Airasia airlines which costs INR *****. Unfortunately, flight got canceled by airlines and this was not informed well in advance.I realized this flight cancella...

Sep 15, 2020 by Godine Raja Sekhar

Airline Refund (Makemytrip.com) ^Open

Booked a Jet Airways flight round ticket for Chennai to Paris in March **** using makemytrip.com mobile app. The airline cancelled its flight and I had to rebook with an another airline. The refund is pending for more than ** months....

Sep 15, 2020 by Raghu R

Refund not received for international flight (Goibibo airlines) ^Open

I had international flight booking on goibibo mumbai to London and return in June *th **** and June **th ****. Pnr no AI - YPC*K. I have not yet received refund of the amount it's been * month now and goibibo is not also responding. Inspire...

Sep 14, 2020 by Shreya Sanyal

Air India Need full Money Refund on flights cancelled due to COVID (Air India) ^Open

I had booked Air India flight tickets to travel to Italy. The booking was done prior to the lockdown period and we were supposed to travel to Rome on April *rd, **** and return from Milan on **th April, ****. The flights were however cancelled ...

Sep 14, 2020 by Niranjana Sivaprakasam

Refund not given by air India (Air india) ^Open

I have got my ltc tickets booked on air India site in March **** . Customer care promised that the refunds will be credited within * month . I am following with e-commerce and air India through E mails And also spoke to air India customer care ...

Sep 13, 2020 by Rajiv rana

Flight Cancel tickets not refund (GoAir Airline) ^Open

Respected sir/madam, My PNR's *. D*WEUI (CCU-LKO, Amardeep Sharma) *. U*VM*T (CCU-LKO, S.M. Jafar & N.F. Rizvi) *. GDM**U (PAT-CCU, Md. Bakhteyar) *. R*QN*L (CCU-LKO, Nadeem Hussain) *. ZYHZJG (CCU-LKO, Nadeem Hussain) Tota...

Sep 13, 2020 by Nadeem Hussain

Refund (Goibibo airlines) ^Open

Booked a ticket in the name of Mrs. Sagarika Chatterjee through GOIBIBO on *th jan **** for a flight of INDIGO from Kolkata to Delhi journey date *th mar **** PNR DGQIXP RS.****. Because of pandamic it was cancelled on *th mar **** directly t...

Sep 12, 2020 by Prabhat Kumar Chatterjee

Airline cancelled flight but Goibibo scammed my money (Goibibio) ^Open

I made a booking on **th July for Delhi to Muscat(Oman) via Goibibo through Oman Air(Oman Air- WY ***)(PNR-YIIUBP), departure date was *st September **** from Delhi which was later canceled by the airline, It has been more than ** days and I st...

Sep 12, 2020 by Arindam Dutta

Money collected but product not delivered (Ace Air Fryer) ^Open

Against advertisement in Facebook, ordered for the product on August ** and paid the money Firm is incommunicado since then...

Sep 12, 2020 by Aswani Kumar

Refund not credited even after 6 months of Ticket Cancellation (Lufthansa Airlines) ^Open

I have booked tickets to Europe (* passengers) from Bangalore in Dec ****, Flight was cancelled due to Covid and Ticket was also cancelled on **th March ****. Till now not received refund in my Card. Contacted Customer care and Sales through ca...

Sep 11, 2020 by Sai Raghava Pavan Kumar

Non refund of Air ticket canceled by Goibibo (Goibibo airlines) ^Open

Fighting against refund of canceled ticket by airline- Ref booking:MYSMF*********. Airline PNR : VLLH*O. They promised that we will recieve the refund amount in August however now there is no response, their customer service is no longer in u...

Sep 11, 2020 by Debhoraah Ravi

Refund (Cleartrip Com) ^Open

Dear Sir, I had a book a ticket from Cleartrip on date ** of march **** for Date ** of march due to sudden lockdown air lines cancelled flight....

Sep 10, 2020 by Ravindra yadav

Refund Not Received from GoAir (GoAir Airline) ^Open

Hello Go Air Team I booked * flights in January they cancelled both flights and I still did not receive any refund. PNR: ABN*YN PNR: BBGIQN Kindly, refund my money Thanks and Regards...

Sep 10, 2020 by Neeleshwari Mehra

Airlines cancel my ticket goibibo not replying (Goibibo) ^Closed

My flight with PNR : QL*I** was cancelled by Turkish airline for *th September to Berlin, I contacted Turkish airline and they said they can only reschedule the flight from goibibo, after giving my all efforts on Twitter Facebook and other port...

Aug 29, 2020 by Nasir Imam

Refund not credited (Cleartrip and AirAsia) ^Closed

I booked Air Asia * tickets * months back and flight was cancelled by Air Asia citing the reasons as operational issue. I followed with Air Asia for full refundbof my money. Initially they were not responding to my mails but at last they send m...

Aug 27, 2020 by Devesh Kumar

Full refund not initiated (ixigo app) ^Closed

I had booked a flight:I****,PNR: NVMYGS on ixigo from Ranchi-Delhi which has been cancelled by Air Asia itself. So I should get the full refund. But the refund has been initiated only for Rs *,***/- instead of Rs **,***/- though I had ta...

Aug 27, 2020 by AMBER SINGH

Refund of flight tickets (Vistara Airlines) ^Closed

We had done booking thru MAKEMYTRIP APP for * tickets to Sri Lanka on ** th March **** and return **nd March **** WHICH we cancelled due to lockdown and we have called MMT very many times and have not got ANY response regards our refund...

Aug 26, 2020 by Mrs Babita Fernandes

Refund not given (Air India) ^Closed

I have not got refund for my Ticket cancelled. Ticket details, Travel Date **/**/**** Etkt No: ***-********** First Name : Naba Kumar; Last name : Chakrabarty. Flight Number: Kolkata To Mumbai AI***; Mumbai To Abu Dhabi AI***....

Aug 26, 2020 by Naba Kumar Chakrabarty

Not processing refund (Easemytrip.com) ^Closed

I cancelled the flight ticket scheduled on **th March **** from easemytrip.com. I talked to the airline 'Vistara' to process the refund of my airline. They agreed to refund the airline charges and provided me with a reference number and get the...

Aug 25, 2020 by Sandeep Singh

Due to Covid19 My flight got cancelled and yatra not providing refund for PNR Number (Yatra.com) ^Closed

*. Yatra.com customer service is poor. They are not attending emails/calls *. I initiated the refund process * week before no response from them *. Every time when I check the refund status, I get the ready-made answer as below The refund pr...

Aug 25, 2020 by Karthik VV

No refund (Goibibo) ^Closed

I have booked a flight from Rome To Tirupati through Goibibo. Than due to covid the flight has been cancelled by airline than they issued refund for all the passengers but in my cases they have issued refund to goibibo but goibibo did not pay m...

Aug 25, 2020 by Akhip chowdary

Refund of Air ticker fare (Happyfares in) ^Closed

I was booked air ticket from Delhi to Srinagar and after confirmation last time ticket was cancelled by happyfares and also charges ₹ *** by me. Please sorted out my complain. ...

Aug 24, 2020 by Pradeep Kumar

Airlines Ticket Refund not received (Go Air Airlines) ^Closed

I had booked return international flight tickets from go air but flights were cancelled due to covid-**. I was assured by Goair multiple times in April that I can reschedule my flight anytime within a year from date of travel & can book on dom...

Aug 22, 2020 by Niraj Pathak

Non refund if cancelled tickets (Air India) ^Closed

Dear Sir *. I had booked a ticket for myself on ** Feb ** with PNR No J**H* and ticket No ************* and subsequently cancelled it due to travel date wrongly filled. *. The cancellation was confirmed to me by the customer care executive ...

Aug 22, 2020 by Rajinder Singh

Refund not received (Goibibo airlines Indigo Airlines) ^Closed

I had booked * return tickets from goa to Malaysia in March ** booking id Golfiandecdfe********** , haven't got my full refund yet ,...

Aug 18, 2020 by Dinesh Motilal Nichani

Yesterday i book 3 ticket in Air Asia from Guwahati to Pune reference no my money immediately it s (Air Asia Travels ) ^Closed

Cencell off fligh form your site...

Aug 17, 2020 by Joy Kumar Deka

Money is not refunding (Cleartrip) ^Closed

I booked Indigo flight ticket in cleartrip.com on *-Jan-**** for my family, for the travel date *-Apr-**** from Cochin to Goa. The PNR was ------- with cleartrip id ----------. The flight numbers were *E-*** and *E-***. The amount paid was arou...

Aug 17, 2020 by Praveenkumar M R

Flight cancelled yet no refund from 14 months (Goibibo) ^Closed

I booked a business class ticket from mumbai to london on Egypt air from goibibo On **st june ****, When I reached the airport my flight got cancelled and they stamped my ticket for full refund, and i booked another flight from airport to fly. ...

Aug 17, 2020 by Kapil arora

Refund not processed (Yatra) ^Closed

Regarding the PNR : OP*G*U // Booking Reference Number : ************.(Booked from Yatra.com) Passengers : Amit Tiwari and Deepak Jha Bangalore-Patna Flight Route Issue : I contacted Indigo Helpdesk on Thursday(**th August ****) and...

Aug 17, 2020 by Deepak Jha

Airline refund (Etihad Airways) ^Closed

My booking ref is FSNTOQ, booked in Etihad airways from Yatra. When airlines got cancelled due to covid **, airlines are denying to give me refund and just want to change ravel date instead.Due to this i was unable to board the present ongoing ...

Aug 17, 2020 by Dinesh Reddy .R

Refund not processed (Air India) ^Closed

I have bought AirIndia ticket (travel date : **-Mar-****) but due to Covid-** I had cancel this ticket. Since then I'm following up with AirIndia for refund but still it's not done. In recent communication from them I got an update that amount...

Aug 16, 2020 by Amit Shyam Rohra

Refund not credited to my account (Udchalo) ^Closed

I made a booking through Udchalo From Delhi to Trivandrum via Bangalore. PNR is DJD**G. Due to some service work, I had to change my travel date. For this I called Udchalo but there was no response. So I called to Indigo customer care. The char...

Aug 16, 2020 by Vineet Singh

No assistant found at the air india counter for bording pass (Air India) ^Closed

At the kolkatta air port no assistant staff are attending their custmers to provide bording pass from **.**.**** from **** am to **** am. At their counter. Lots of crowd are creates in front of the counter. This is fully harassment of the cust...

Aug 16, 2020 by Bharat