Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

Refund for a cancelled Jet Airways flight (Jet Airways) ^Open

I had booked a Flight Ticket (NF**************) from Jet Airways via Make My Trip; the ticket was booked for *th May’**** from Mumbai –to– Goa (PNR num PQWKSG) ticket attached for your reference. Due to temporary shutdown of Jet Airway...

Feb 24, 2020 by Mitchel Fernandes

Unethical Practice (Indigo Airlines) ^Open

The payment was made on indigo website for **** on feb *th but when i called them for the pnr details on **th feb they say they cant give the booking confirmation and say the amount will be refunded and forced me to book at a higher fare. when ...

Feb 24, 2020 by Praveen Manoharan

Flight Cancellation not informed (Air India) ^Open

*. I booked tickets for my son to travel from New Delhi to Birmingham via Amritsar on **rd April’** *. We logged into do web check in on **st April and found that flight from New Delhi to Amritsar is on time while flight to Birmingham stands...

Feb 20, 2020 by Ripudaman Magon

GoAir not refunding cancelled flight (Goair) ^Open

Ref: PNR YBBZVT My son's GoAir flight G*-*** from HYD to BLR on ** Jan '** at **.** hrs was Cancelled. I was sent an email asking me to call on a number to claim refund. But despite several attempts, I unable to connect within the given time...

Feb 18, 2020 by Sreedevi Yadavalli

Amount deducted for booking of air ticket through Happy easy go but ticket not generated (Pasfar Technologies Private Limited (freesoo.in)) ^Open

I have made a payment of Rs. **** on ** Feb **** towards Happy easy go for travel ticket vide transaction Ref IGAICDPHY* via net Banking . Payment gateway provided by PASFAR Technologies Pvt Ltd. However upon confirmed debit of the payment from...

Feb 14, 2020 by Nitin Sharnagat

Monetary loss Flight ticket cancellation (Goair) ^Open

GoAir cancelled HYD-PAT **st Jan flight on **st Jan and re-scheduled booking for *st Feb. Again *st Feb flight was cancelled on **th Jan and I was told there is no alternate flight available. because of which I had to book tickets with another ...

Feb 11, 2020 by Rajani Kant Mishra

SAUD AHMED EMIRATES AIRLINES MUMBAI RACIST MANAGER DENIED BOARDING TO FAMILY WITH AN INFANT AND 2 S (Emirates Airlines) ^Open

On Nov *, ****, I was so happy and excited to travel to Spain from our native Philippines with my husband and * small girls ( * years old, * years old and * months infant). Earlier, From the Philippines, we had traveled to Mumbai via Singap...

Feb 09, 2020 by MARIA MONER EVASCO

No refund delay in name correction by travel agent (Cleartrip) ^Open

Hi, I booked my ticket via Cleartrip from Malaysian airlines from New Delhi to Adelaide. There was mistake in *nd passenger name and on reaching out to Malaysian airlines they confirmed that name can be corrected within ** hours of booking, ...

Feb 04, 2020 by Bhawani Shanker Sharma

COMPLAINT ON KANSAS IMMIGRATION SERVICES PRIVATE LIMITED (Kansas Immigration Services Private Limited) ^Open

On December **** I (Dadi Kumar) paid ***** INR as service charges for Canadian Immigration through Corporation bank cheque from account no. *************** which was uploaded and cashed by Kansas Immigration Services on ** Jan ****. Cheque has ...

Feb 01, 2020 by KUMAR DADI

Wrong cancellation of flight (Air Asia) ^Open

I made a booking for my friend Mr. Ishfaq Ahmad dhobi by make my trip for **rd-morning flight, which AirAsia rescheduled. Then I requested MMT to cancel it with a full refund on **nd morning. after * hour I got a call from AirAsia customer care...

Jan 27, 2020 by Anshul arora

Refund not processed (Cleartrip Flights) ^Open

Airline refunded money to cleartrip on **st Dec**. Telephone executive of cleartrip confirmed this to me. Cleartrip sitting on my refund since then. It has been ** days since I am contacting them via call and email and they are not refunding my...

Jan 24, 2020 by Tarun Madan

Charged excessive amount for cabin luggage without receipt (Air India) ^Open

I was travelling on Air India flight from Pune - Delhi - Stockholm. On Delhi airport, when I was about to board the flight, I was asked to wait for checking the cabin luggage weight. Ideally it should have been checked when I submitted my Chec...

Jan 20, 2020 by Ashwin Vijaykumar Choudhari

FLight Cancellation and no alternative option was provided (Indigo Airlines) ^Open

IndiGo flight(s) - ₹ *,*** FlightNumber From To Deparuture Date *E-**** Pune Delhi **-**-****, **** Indigo cancelled above flight and did not provide alternative thus resulting in for me to pay * times more the price for a differen...

Jan 19, 2020 by Vaibhav Jain

Wrong Bill generated (Ola Cab ) ^Open

Wrong bill generated of **** rs. actual bill amount is *** rs. They updated wrong exit location which is in bangluru. ...

Jan 19, 2020 by Maheshkumar Gupta

Monetary Loss because of airline (Air India) ^Open

This is for your information that I planned a trip to go to Port Blair from my workplace Jammu with my family on the **th of December, ****. I purchased my ticket from Make my trip. The journey comprised the first sector with Air India from Jam...

Jan 15, 2020 by ANINDYA GOSWAMI

Refund Not Received on Medical Grounds (Indigo Airlines) ^Open

We had booked a ticket (PNR PDZR*Y) for * passengers from Ahmedabad to Dubai on **-Oct-****. We had mailed the Airline on **-Oct-**** at **.**.** Hrs to cancel the ticket on Medical Grounds of the Passenger traveling. We requested the Airline t...

Jan 09, 2020 by Rajesh Thaker

Missed flight because of airline (AirAsia) ^Open

PNR - RUI*PC, Rs ****, * Travelers PNR - Y*SMGG, Rs ****, * Travelers (Senior Citizens) AirAsia flight I*-**** at *:** PM on **-Dec, Sat. Message received from AirAsia on **-Dec at **:** AM stating flight has been rescheduled to * PM on the s...

Jan 06, 2020 by Aurobindo Dutta

Failure to deliver consignment at the port of disembarkation (Indigo Airlines) ^Open

My wife and I traveled through Indigo Airlines- Indore- Delhi-Doha on **th December ****. At the point of Origin, we handed * consignments to Indigo Employee Mr. Abhishek at the Indore Airport Indigo Checkin Counter Subsequently Indigo provid...

Jan 04, 2020 by ASHOK KRISHNAMA CHARY

Damaged Baggage Claim (Airindia) ^Open

My baggage was damaged by Air India baggage handling staff in flight I traveled (No. AI ***) on **th Nov. **** from Chennai to Delhi. My baggage was found damaged when i received it at Delhi Airport. I approached Air India Baggage ground staff ...

Dec 31, 2019 by VINODH KUMAR K R

Refund not provided (Jet Airways) ^Open

I made a Group Booking for a marriage party travelling from Baroda to Lucknow (via Delhi) and return for **-** May ****. After Jet Airways proposing impossible flight connections (i.e. first flight arriving after second flight leaving), I had t...

Dec 30, 2019 by Varundev Shailesh Solanki

Non refund of cancel ticket amount (Goair) ^Closed

Flight Name : Go Air Flight G*-****(New Delhi to Mumbai) Date & Time of Journey : ** Dec ****, **:** PM PNR : E*PW*Q GoAir cancelled the flight due to unknown reason. On ** Dec ****, it sends an email stating that balance due Rs. **** will ...

Feb 23, 2020 by Sankar Bera

Flight ticket not confirmed and amount received to Yatra (Yatra) ^Closed

I had booked round trip flight tickets via Yatra gateway and the amount was debited and received by Yatra but there was no booking confirmation and within * mins the flight fare raised by **** for the same flight and I had to face loss due to Y...

Feb 22, 2020 by Adv. Bhakti Ashok Talathi

Refund not credited (Ease my trip) ^Closed

I have booked my ticket from patna to hyderabad for **th jan ****, via emt but my flight (go air) got cancelled. The account through which i paid the money was closed at the time of cancellation so i called emt and told the matter they asked me...

Feb 04, 2020 by KUMAR ABHISHEK

Service deficiency issue (Air India Airlines) ^Closed

Hello Team, On ** January i was travelled from *:**pm Frankfurt to delhi and my seat number **A on flight number AI ***. the seat its some problem from the starting of the flight, there is some problem so entertainment screen is not workin...

Jan 28, 2020 by Mohit Garg

Headphones lost from Indigo MHB Delhi Terminal 2 (Indigo) ^Closed

I missed my headphones in indigo flight which was recovered by Indigo employees at Indigo MHB Delhi terminal t*. The headphones was stolen/lost from MHB according to the indigo employees. This is a huge security flaw at the airport. They offer...

Jan 16, 2020 by Abhishek Kabra

Refund not received (Air India Airlines) ^Closed

I traveled to India from USA and had a return fight on *th November ****, due to some personal emergency had to cancel out the flight and was promised a refund of approximate $***. Since this ticket was booked through Cheapoair(third party), Ai...

Jan 08, 2020 by Atisht Saxena

Damaged checkin baggage jn Air india flight (Air India Airlines) ^Closed

With reference to file - DELAI*****, I have received my checkin baggage on **nd Aug **** in completely damaged condition. I searched online how to fill the claim but I haven't received any option. The customer service from Air India advised to ...

Jan 04, 2020 by Mahesh Das

Non Refund of Air Ticket cancelled (Air India) ^Closed

Air India tickets Booking reference No. Y***D cancelled on **.**.** but refund not credited till date I.e.**.**.****....

Jan 04, 2020 by Ram Dutta

Typo and Baggage (Easemytrip.com) ^Closed

There was a typo in my daughter's ticket and emirates offering free baggage for another ** kg. I tried to reach the staff through calls and emails but no one is responding to my queries. I called Emirates they confirmed they do not charge for t...

Dec 27, 2019 by Sridhar Anne

Non payment of refund (Indigo Airlines 6E) ^Closed

Booked international flights tickets on **.**.** with indigo website . Payment was done through paytm . Among of Rs **,*** got deducted from Paytm wallet. Indigo initially denied the payment made but after numerous calls , tweets and consume...

Nov 23, 2019 by Avi

PayTM and Jet Airways Refund not processed (PayTM and Jet Airways) ^Closed

I have booked a ticket through PayTm. JetAirways flights are cancelled and refunds are still not processed by PayTm (travel agent). When contacted Jetairways they asked to contact Paytm. When contact Paytm they are saying Jetairways has not c...

Nov 19, 2019 by Dinesh Muninathan

Flight refund not received (Jet Airways) ^Closed

I had booked a flight on Makemytrip- Jet Airways flight to and back from Amsterdam in April for the dates in May. Booking ID: NN************* but the refund has not yet been processed....

Nov 17, 2019 by Akanksha Gait

Flight delayed more than 2 hours (Indigo) ^Closed

My flight from Indore to Bangalore which was via Mumbai was re-scheduled via Delhi, *-* days before travel. Then, my flight from Indore to Delhi was delayed over two hours, because of which I missed my next flight from Delhi to Bangalore. On co...

Nov 10, 2019 by Ranjan Saxena

Refund on airlines (Indigo) ^Closed

Sir my flight from Hyderabad to Ahmedabad on *-**-****. And I had reached to airport before * hours . I went for luggage drop there it closes by *:**pm and I went their at *:**pm departure time is at *:**pm . The indigo persons haven't allowe...

Nov 10, 2019 by Sindu

Airline ticket cancellation (Indigo Airlines) ^Closed

I booked the ticket on the price of *****. after cancellation they refunded ***** according to rules. they should deduct ****. but they deducted ****...

Nov 06, 2019 by Shashi

Luggage not recieved (Indigo) ^Closed

Its been over ** hours since I filed a complaint but I havent recieved by luggage. I have important documents and electronics items in the luggage. Indigo is not responding anything and they refuse to give the location of the bag....

Nov 04, 2019 by Sharmad nachnolkar

REFUND FROM JET AIRWAYS (Jet Airways) ^Closed

In spite, the issuance of e-ticket refund recept no ************* and booking ref NRCVSS dated **th April **** from jet airways has not refunded our money so far. The date of the issue is Thursday **th Dec **** and the travel date is **th Apri...

Nov 01, 2019 by KRISHNAN RADHAKRISHNAN KRISHNAN

Money debited flight tickets not booked (Yatra) ^Closed

I had done a transaction of Rs ****.** on **/**/**** from yatra.com via amazon pay using SBI credit card. However, though my card was debited I didn't receive my services. As such, I raised the issue both in yatra.com and they confirmed to ...

Oct 30, 2019 by Kuldeep Dutta

Money deducted on Paytm for order not placed by me (Paytm & Goair) ^Closed

On **th August ****, an amount of Rs *** was deducted from my Paytm wallet against order no QCBP*K_******** and transaction id ***********. I have not placed an order and complaint to Paytm has not elicited a satisfactory response....

Sep 02, 2019 by Ravindra Mathur

Ticket not issued and got stranded at the airport (Air India) ^Closed

I was provided confirmation email of my ticket booking for **th June night by air India. I did not get the ticket so went to the airport as was not able to do online web check-in. In the airport, they did not provide me with the ticket and last...

Sep 02, 2019 by Guhapriyan subramaniyam