ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refund not received after product return (Ajio) ^Open

I had returned a sweatshirt a month back but still not received refund while it shows refund initiated on **th Nov on Ajio app. Customer care keep asking for * more days to resolve the issue every time I follow up on customercare@ajio.com, its ...

Dec 26, 2020 by Sumeet Godse

Fake Company ADI Software Systems Owner Name Aditya Abhinath Desai (Adi Software Systems) ^Open

This Is Prema Residing In #**, *rd Cross, Mahalakshmipuram, Bangalore ******. This Is With Regarding Job Cheating And Mental Harassment In Pregnant Time From The Company Called ADI Software Systems Owner Name Aditya Abhinath Desai Ph No *******...

Dec 26, 2020 by Prema

Refund has not been initiated (ZoomCar) ^Open

I've made a booking with zoomcar and it's been ** days but the refund is still not initiated. Tried to call customer care but IVR won't connect with zoomcar executive until you have an active booking....

Dec 26, 2020 by Jayanth Merugumala

Package not delivered (Tkameez) ^Open

they gave advertise about buy any * tshirt in *** and i bought * tshirt on november * . still no shipment . neither they are replying to mail . scammer...

Dec 26, 2020 by nitin

Did not receive the correct product (Anix mart) ^Open

The product i ordered and received was not the same. It's completely different. And more over i thought of returning but they did not respond me properly. So now I want to return the product and get back my money...

Dec 25, 2020 by Jyothi

Refrigerator issue not resolved for months (samsung refrigerator) ^Open

I have been using Samsung Fridge for * years ...when I bought it there was an issue regarding cooling after some time and afte * years there is again the same issue in every half of the month. I registered the complaint on *th of July and ...

Dec 25, 2020 by Harshit Gupta

NO Update after placing Order (Joshclothes com) ^Open

I have placed order of * Sweatshirts with order number #**** on **/**/****, but i have not received any update yet on my shipment...I have paid Rs*** already for my order...

Dec 25, 2020 by Tejas panchal

Logistic partner is denying from pickup (Myntra) ^Open

Hello , I ordered WROGN bomber jacket from myntra.com and received product on * Dec. To my surprise I got wrong product which i immediately placed for return, which was expected to be pickup by * December provided with assosiates number, but n...

Dec 24, 2020 by Vishal Menariya

Selling damage product (daddydrones in) ^Open

My order id is *****.. I brought high quality gd-*** through online site .. I confirmed their warranty and return policy everything and I ordered the product..* days back I received the pack But they have sent me damaged product which is not wo...

Dec 24, 2020 by Juliet Davis

Unprofessionally deducted 40 of insurance claim amount (Paramount TPA Pvt Ltd) ^Open

I am having health insurance of Edelweiss and TPA is Paramount. The relationship executives are unskilled and do not deal good with customers. My insurance claim around **K INR has stucked because of unprofessionalism of TPA peoples. They just ...

Dec 24, 2020 by Vidyasagar Wayal

Job provider fake consultantcy (https futureexpert in ) ^Open

I have applied job for multiple website.So they took my profile on website and called me your profile is shortlisted for Deloitte,IBM and Capgemini company for moving profile first need to pay registration fees and again they said to pay furth...

Dec 24, 2020 by Harish singh

Package not delivered (Apnabulkmm) ^Open

I saw the ad in instagram. I viewed their page. There were more thaan **k people where following. This makes me believe in their page. There shows a website to order . I purchased a Hoodie for *** rupees and ** rupees for shipping. I paid them ...

Dec 24, 2020 by Varsha Giridharan

Refund not proceeded (Flipkart travel) ^Open

My self akash Singhal, i have booked my flight tickets through flipkart travel from New delhi to port blair for *th December and booking was done in october, due to covid-** my flight was canceled by airline and they have refunded the amount to...

Dec 24, 2020 by Akash Singhal

Snap Deal Package not Delivered (Snapdeal) ^Open

My package not delivered my home but Snapdeal says ur package is delivered at home and u sign also so pls help me what to do how many days I waiting for package.....

Dec 24, 2020 by Dinesh Sharma

Package not deliveredFRAUD (Ultimatehaul com) ^Open

I purchased some sarees and other items after visiting this website with url Ultimatehaul.com on **nd nov **** vide order id #*****. After the said purchase from ultimatehaul.com, i received a confirmation email from care.ultimatehaul@gmail.com...

Dec 24, 2020 by Shashi Gupta

INCORRECT QUANTITIES OF FOOD DELIVERED WITH BROKEN PIECES (Zomato) ^Open

Hello Officer, This complaint is against ZOMATO the online food provider Complaint for : PROVIDING WRONG QUANTITIES of FOOD and BROKEN Pieces and poor quality having smell in the product ORDER ID # ********** CALLBACK NUMBER : +** ****...

Dec 23, 2020 by Subhodeep Ganguly

Different products given by Flipkart (Flipkart) ^Open

I got different products from flipkart and they are not replace or refund my amount ...

Dec 23, 2020 by Dr Gobinda Das

Complaint against chitfund company (ShubhaNandini Chit Funds Pvt Ltd ) ^Open

I'm k Aruna D/o Venkati R/o kancherla,peddamallareddy, Bhiknoor, Kamreddy district.TS.******. I'm a member of Shubhanandini chitfund kama reddy branch. Chit group and ticket number is SKMRT**J-** and the value is *lakhs. Since last * months t...

Dec 23, 2020 by K Aruna

Amount not refunded (Awstro Awstro in ) ^Open

I had ordered JBL Soundgear Bluetooth Speaker on **-OCT-** and had received the payment confirmation for ***** INR. As there was no progress on the order, I had contacted customer support on **-OCT-** and had learned that the item is not in the...

Dec 23, 2020 by Niraj Mandir

No Reply From Dell for system replacement of defective laptop (Dell International Services India Private Limited) ^Open

I had purchase Dell Inspiron ** **** on **/**/****. Service Request :- ******** Sevice Tag :- *D**W** System completely freeezes after ** min use.I called there tech team they had driven some test but didnt find any problem but issue is not ...

Dec 23, 2020 by Deepak Depra