Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Commonly Reported Food Safety Complaints in India</b></p><p class="artpara" style="margin-top:-100px !important;">
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="food safety complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Food Safety Complaints in India?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Food Aggregator</b>
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
<b>2. Report to FSSAI</b>
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
<b>3. Send a Legal Notice</b>
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
<b>4. File a Consumer Forum Case</b>
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today!
Most Common Issue Reported for Food Safety Complaints
Complaints
No complete refund of money (Swiggy) Open
I have given the order in swiggy and paid Rs. ***. I got a call from them after *:** hour from the delivery for address confirmation who don't know how to speak in Hindi or English. After that got another call from a swiggy representative who i...
Apr 20, 2019 by Sivaramakrishna
Pizza not delivered (Pizza Hut) Open
I have ordered pizza yesterday at *.** pm. Till now I have not got my pizza. When called customer care they said we will arrange the callback. I got the call from the store saying that due to rain its got delay. I got * times messages stating t...
Apr 19, 2019 by Manoj Kumar S
Taking extra charge for paper bag (Dominos Pizza) Open
I order * cheese pizza and * golden delight pizza for home. A counter girl said ** Rs will be a charge for a paper bag. I said why the court had ordered to provide bag without charging. But they said no. So, at last, I said I don't want a bag y...
Apr 19, 2019 by Abdulrehman abdullatif bawazir
Selling items over MRP (anant bhog nawabganj) Open
I visited Anantbhog restaurant situated at nawab ganj and ordered one plate chowmein and * mountain dew. When the bill came I was shocked to see they are charging so much for mountain dew MRP Rs.**. Similarly, they are charging an extra amount ...
Apr 19, 2019 by Sanjay
Money not refunded (Swiggy) Open
I have ordered food online with swiggy. I made the payment through online transaction. The restaurant failed to deliver it & they cancelled the order. I requested to refund the money they said the money will automatically credit to the account ...
Apr 19, 2019 by Jayanth
Order not delivered and company refused to give refund (Zomato) Open
I ordered a cake from Zomato with the order ID **********. When the order was out for delivery I got a text stating delivery guy is not able to contact you please contact the delivery boy. After that, I tried calling the delivery guy but he was...
Apr 19, 2019 by Nidhi Pattani
Order cancelled by the restaurant and refund not given (Zomato Media Pvt Ltd) Open
I am not getting refund also so that I can order back. This is also my wasting of time and opportunity of ordering from restaurants which are being close as time passes. Because of your irresponsible management, I am not able to order my food. ...
Apr 19, 2019 by Aasif
Food order not delivered to me (Swiggy) Open
I ordered some food via swiggy of cost ***. They did not deliver it to my address and after * hour it showed delivered on swiggy website. I tried to contact swiggy every time they told me that food had been delivered. They did not resolve my ...
Apr 18, 2019 by Harmesh prakash
Refund not credited (Swiggy) Open
I ordered food from Swiggy and made the payment in advance. After, waiting for the food for about * hour the status showed as delivered. I frantically rang the customer support and they issued me a refund. They are constantly claiming that the ...
Apr 18, 2019 by Suman Patra
Refund not received (Swiggy) Open
I had placed an order with Swiggy on *th April of *** Rs and I cancelled the transaction. It has been more than ** days now and I have not received the refund. When I contacted the ICICI bank, they said get an email confirmation from Swiggy tha...
Apr 18, 2019 by Rajesh Lakumarapu
Delivered different food (Swiggy) Open
Yesterday I ordered veg Hyderabadi biryani from JBB fast food corner from Swiggy. But they delivered me non-veg biryani. I am pure vegetarian belongs to the brahmin family. The company is not accepting my complaint even not giving reply to my m...
Apr 18, 2019 by Nidhi Shukla
Food not delivered (Swiggy) Open
I ordered food online via swiggy at *:** am on April **, ****. They sent me a message confirming the order and gave an estimated time of delivery of about ** minutes. I waited till *:** am but on the Swiggy’s app it was still showing that foo...
Apr 18, 2019 by Raghavendra Tripathi
Package not delivered (Swiggy) Open
I ordered two plates pav bhaji from shiv Sagar Viman Nagar, Pune at *.** pm (prepaid Order) at *.** pm. I called the delivery executive assigned to please try and expedite the delivery as I have children and they are quite hungry. He agreed to...
Apr 17, 2019 by Nikki Pandey Awasthi
Spilled food delivered (Swiggy) Open
Food in the package was spilled out and no actions were taken by concerned. Please do the needful....
Apr 17, 2019 by Prajwal M
Not deliver the correct order (Zomato) Open
Today I placed an order with Zomato. They deliver the order but one item from that order was missing. At the time of delivery, the delivery agent was in a hurry and ask me to rate * stars for their service but he asks me to do it soon. I reply ...
Apr 17, 2019 by Ritu shukla
Wrong food received (Paradise Briyani ) Open
I took a veg biryani parcel on ** April **** at **:** pm from Paradise Food Court, JP Nagar, Bangalore. When I went home ate a few hands of the Briyani and took the rest into my plate to my surprise I saw * eggs in it. I am a pure Brahmin and t...
Apr 17, 2019 by Arun Kumar Kannan
Regarding the refund (Zomato) Open
I have book food through Zomato on **.**.****. After booking same time cancel my order by mistake and the Zomato is taken ***% penalty of my food. Then I send mail to customer care. He told me our agent went to your location for delivery at tha...
Apr 17, 2019 by SYED MOHSIN HAIDER
Delivery guy called me to pick parcel from far place (Swiggy.com) Open
Order ID #*********** *) Food quantity was not adequate to add on items were not added in good quantity. *) Cookie was very very soggy. *)Delivery guy called me to pick the parcel from far place from my home instead of delivering it to my d...
Apr 17, 2019 by Racheet Mehta
Cancelled my food order (Swiggy) Open
I ordered food from restaurant Kings of wings via the swiggy app on **th of April **** at **:** pm. After half an hour when there was a delivery executive was assigned to my order I then asked for help from swiggy chat. During the process, they...
Apr 17, 2019 by Aniket Singh
Worst quality of food (Swiggy) Open
The food that was delivered to me was the worst quality of it, the entire food is lying on my dustbin because the food wasn't suitable for cattle as well. The gravy was stinking, the Parotha were half cooked. In fact, it was not even ** per cen...
Apr 16, 2019 by Deepak Kumar SIngh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's