Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Commonly Reported Food Safety Complaints in India</b></p><p class="artpara" style="margin-top:-100px !important;">
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="food safety complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Food Safety Complaints in India?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Food Aggregator</b>
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
<b>2. Report to FSSAI</b>
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
<b>3. Send a Legal Notice</b>
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
<b>4. File a Consumer Forum Case</b>
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Extra cooling charge on cold drinks (Lavali bakery) Open
That bakery charging * Rs extra on every cold drink in the name of cooling charges. If they sell ** bottles per day then **** = *** Rs extra earning after profit also. This is not good. I think the government have to take action against them....
May 01, 2019 by Abhishek Diyewar
Rotten food delivered (Uber Eats India) Open
I have been a regular consumer and one of the loyal uber eats customer. Recently I have ordered food from uber eats. Food which was order got an onion with peel and in the vegetarian dish, non-vegetarian items were found. Pick for all these thi...
Apr 30, 2019 by Mohit Sharma
Raw chicken served (KFC) Open
Raw and half cooked chicken served at KFC Itanagar on **/**/**** at * pm. Brought this notice to the manager of the KFC Itanagar. Very unhygienic and dangerous. ...
Apr 30, 2019 by Raju
Refund not done (Swiggy) Open
I ordered food using UPI by Swiggy and it didn't come and refund didn't come. Please do the needful. ...
Apr 30, 2019 by Kunaal Hemnani
Quality of food was dangerous to health (Agro Tech Foods Limited) Open
Actually, I buy many packets of popcorn from the so-called company "ACTII". Everyone knows that name when I open it and taste it's like I am eating salt instead of popcorn. Everyone knows excess salt is always dangerous to health. Then I raise ...
Apr 30, 2019 by Anshul Agrawal
Issues with the name change (Zomato) Open
Zomato sales team called me to purchase their gold membership and told me how to use it. But never told me that they will use my name which is on my Gmail and not the one on my Zomato profile and hence it got activated on my nickname now they s...
Apr 29, 2019 by Rhutik Dahu
Non delivery of order (Swiggy) Open
I have ordered food today (**-Apr-****) at *.** pm. Order No-***********, but order yet not received till *:** pm. After calling multiple times customer care team not even given proper information. Swiggy assigned almost * delivery boys to but ...
Apr 29, 2019 by Gajapati Rao
Charged extra money (Cocacola) Open
This complaint about Limca pop can. The MRP is Rs **. But retailers give me ** Rs. I said how you charged. He said the cooling charge is * Rs....
Apr 29, 2019 by Md sharif
Food not good (Swiggy) Open
The food was really not good. I just took one spoon of it and kept it as it is. I asked Swiggy to refund but they are not accepting my complaint. Please help....
Apr 28, 2019 by Akbar ali agwan
Food not delivered (Dominos Pizza) Open
I ordered pizza from Swiggy dominos on **th April **** at *:** pm and ** minutes delivery guarantee were applicable on the order. But I did not get it within the guaranteed time. I still waited for ** to ** minutes and then tried to contact Swi...
Apr 28, 2019 by Mansi Manaswi
Arrogant staff and unable to deliver my order (Zomato) Open
I have ordered today twice. In the first incident, my order cancelled automatically after waiting time of ** minutes. Then secondly I ordered again. His service boy is so rude and ill-mannered. He doesn’t know how to talk with girls. I cancel...
Apr 27, 2019 by Neha
Billing exceed the MRP (24 7 Food) Open
I just went to **** food for Maggi in the premise of dks super speciality hospital. The Pepsi cost was ** Rs. But even then he made the bill of ** Rs....
Apr 27, 2019 by Sourabh jindal
Items not matched (Swiggy) Open
I ordered food from the restaurant name Subbayya gari hotel at Hyderabad but when I got the ordered beverage was missing. I made a complaint about that till now no one responding and they closed the issue in the app. I am totally dissatisfied w...
Apr 26, 2019 by Makkena Venkateswara Rao
Unfair charges for air conditioner (Saini Sweets Corner) Open
It was a humid day, therefore, we asked the waiter to put on the A.C. He did accordingly but weren't informed about the A.C. charges. After the course when we went for paying the bill the shop owner charged us with a sum of extra money (** rupe...
Apr 25, 2019 by LASHIKA MEENA
Food not delivered (Zomato) Open
I ordered food and it is shown delivered. I ordered from Dominos at night and it's not delivered yet. When I talked to customer support they told dominos is not handled by Zomato. They are not refunding me or giving my food back....
Apr 25, 2019 by Kelvin joju
Inconvenience in placing order (Swiggy) Open
Using Swiggy, I ordered food which was later informed about the cancellation on Swiggy end itself as the restaurant was not able to place this order. On asking I was informed about the SOP of *-* business days of getting the refund. However i...
Apr 25, 2019 by Kunal Bhandari
Security concern from restaurant owner (Swiggy) Open
On the evening of **th April ****, I had placed an order from Laziz pizza, beach road, Kozhikode, Kerala using my swiggy app. The order was paid via Paytm and delivered on time thanks to the delivery partner. The problem I had is the owner of t...
Apr 24, 2019 by Sandeep Nair
Extra charging on MRP (Hotel Nikhil Sai) Open
MRP of Kinley mineral water bottle is Rs-**/- per bottle but Hotel Nikhil Sai, Nizamabad is charging for the same is Rs-**/- per water bottle. Hopefully, as per rule, no one should charge more amount than the MRP of the product and the MRP is i...
Apr 24, 2019 by AVIJIT
Bad food quality of restaurant (Swiggy) Open
Worst food quality and no refund is given after request. Poor solution by customer care executive. Please do the needful....
Apr 24, 2019 by SMITA MAHENDRA BAVALEKAR
Food delivered very late along with uneatable condition (Swiggy) Open
I ordered food on swiggy from restaurant Krishna veg, Pradhikaran, Pune. I ordered it at *:** pm and estimated waiting time was of ** mins but I received the package by **:** pm. To add to this problem the food I received was cold due to which ...
Apr 24, 2019 by Sahil agarwal
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's