E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Spoiled Cadbury Chocolates with Fungus (Cadbury celebrations) Open
I purchased this pack today only, When I opened this to give it to my son, Each packet of chocolate in this was spoiled, It was full of fungus. This is dangerous. Please see the pictures. You'll be shocked to see this....
Jan 19, 2023 by Shripad Joshi
Payment failed but not refund (Jbtak tech solution pvt ltd ) Open
Dear sir, Teen patti corn app download and deposit the first deposit successfully and add amount in app wallet. than *nd and *rd time deposit amount ****/- or ****/- in processing and failed but amount debit in my account. than send the feed...
Jan 19, 2023 by Mukesh Kumar
Employment offer Scam (Quantum Manpower Serives) Open
I'm a NRI I received a employment offer for Singapore from the below person with e-mail address Yours Faithfully Sr. H.R. Executive Tushar hr@quantummanpowerservices.co.in/ tushar@quantummanpowerservices.co.in https://quantummanpowerser...
Jan 19, 2023 by Krishnakumar Nallusamy
Bookmy showwrongly punch time (Bookmyshow) Open
I booked * movie tickets for a movie through bookmyshow application under booking . I mistakenly booked the today’s day show **jan **** instead of **nd jan **** sunday . When I tried to cancel the ticket from their app, I found that there is ...
Jan 19, 2023 by Naveeb kumar
Cheater (They know how to make joke of customer feeling simply wanaa to say Jai shri ram) Open
Rog * mobile...
Jan 18, 2023 by Ashok pal
Non Refund of cancellation of Tution centre subscription (Byjju s Claases) Open
My name is Manvendra Mani Shrivastava and my son is Arunodaya Vanden Srivastava student of class VI (CBSE). It is intimated due to non fruit fullness of the course for my son, my transfer already planned for other city and requirement of mo...
Jan 18, 2023 by Manvendra Mani Shrivastava
XIAOMI is commiting fraud (Xiaomi India) Open
I gave my device(redmi note ** pro ) to be repaired at a authorised service center because there was a issue with the software which was on the update and so they told me they would change the motherboard for that and they did that and took abo...
Jan 18, 2023 by Kaushal Kumar
Fake consultant cheated lot of money from job seekers (Century Corporate Solutions Private Limited) Open
The fake company mind wash the job seekers to giving job and take money from them. My ****Rs cheated from them. Terms and conditions are provided after sending the money. Money sends with Transaction ID - UPI:************:**********@axl( ...
Jan 18, 2023 by PRAJWAL G S
Fraud and cheating (Go Mechanic ) Open
I gave my car for denting and painting work to harman motors lucknow theough go mechanic app on ** dec ****. I was promised that by ** jan **** work will be finished and car will be delivered. Being in army i had to go back to hisar to join my ...
Jan 18, 2023 by Pawan Gupta
Cheated me by sending wrong product (Flipkart) Open
This is to highlight a serious and urgent concerns about flipkart seller and it was flipkart assured seller PETILANTE Online. I have ordered a Lenovo Ideapad Slim *i Core i* **th Gen - (** GB/*** GB SSD/Windows ** Home/* GB Graphics) Laptop ...
Jan 18, 2023 by Shashank sah
Account is suspended after delivery of order (Messho online shopping ) Open
Hi, I have ordered one saree and two tops from messho, they delivered my order and i wanted to return saree and one top as saree quality is not that good and one top is also not good but now they suspended my account permanently so I called cus...
Jan 18, 2023 by Seema Purohit
Goods not received ( com) Open
Dear i saw advertisement and order some items like clothes TV and mobile with accessories also as per there terms i paid online Via UPI ID at "shenzhenretail.********@hdfcbank" but as per there policy they should submitted material to shipping ...
Jan 18, 2023 by Deepak Kalal
Fake item delivered (https luxurytag in) Open
I ordered a new pair of shoes with cash on delivery option, once I open the item I got old torn shoes. ...
Jan 18, 2023 by Danish Phoplankar
Someone used my flipkart pay later account (Flipkart) Open
Someone used my flipkart pay later account and order items worth ****rs but i cannot see the orders on my account section please help me regarding this...
Jan 17, 2023 by Amit Garai
Fake company gave old and different product (Fashionzpro) Open
Fraud company sent old and different product...
Jan 17, 2023 by Ajit
Heavy Service Cost (Mg Motor India) Open
MG sucks!! I have just finished **k service last day. (Invoice No.S***S********, Dated **-Jan-****, Coastal Garages, Kochi) I wanted them to replace the wiper blade, beyond the routine service. Do you know they are charging ****+ rupees for th...
Jan 17, 2023 by SAJIN K JOHN
Refund not credited (Reliance Digital) Open
Sir I placed an order on reliance digital app on **th of January, **** and paid through my UPI but the money was deducted...
Jan 17, 2023 by Kushagra Shrivastava
TELEGRAM FRAUD (Omnicom Group) Open
Hi, The telegram happened to me from **th Jan to **th Jan'**. The group of four people appeared to be traders in bitcoin & asked me to invest money starting from **** & ended upto ******. I adding all the supporting alongwith this complaint...
Jan 17, 2023 by Smitha Bibin
Fake Demat account handling services ( JOS BANKNIFY) Open
I have been cheated of amount ***** Indian rupees on pretext of service of handling my Demat account. I paid him through UPI details of which are provided above and chats with him are linked in image above. Please help me get my money back. His...
Jan 16, 2023 by Piyush Zamnani
Return not done (Meesho) Open
Order was delivered on **th of December and customer received different colour with different size and tried to reach the meesho customer care and Sup to get the product pickup but they only give false promises that it will be done in next * to...
Jan 16, 2023 by Himanshu Chandhoke
Fraud company (Perfect and easy deals) Closed
I ordered an iPhone **pro max at starting they were talking like they are very genuine but after I paid the amount and received the order I saw that the phone was just demo. I lost ***** pls help me . And now there phone is not reachable. Pls h...
Sep 01, 2020 by Hriday Poddar
I have orders a projecter in dealsaga but no response (Dealsaga) Closed
I have orders a projecter in dealsaga but no response when I call to the contact number mentioned in the website. Daily am looking for any message regarding product. There no way to cummunicate them. They have sent me one message in the beginni...
Sep 01, 2020 by Gokulakrishnan Sekar
Package not delivered (Pepper club) Closed
Hi I ordered a six month t shirt for my son it's almost * months neither I received t shirt nor refund. On their site nothing is coming now....
Sep 01, 2020 by Asha Gautam
Order not deliver (Kushal s jewellery) Closed
I had ordered on july *st and got the confirmation email. But still it's not deliver yet. I sent msges and email too. They are saying it's on the way. They are not ready to refund....
Sep 01, 2020 by Chanchal Mk
Amount is deducted from my account but the order wasn t confirmed (Ajio) Closed
Today ie **st August **** i placed an order on ajio and made the payment through google pay but i did not get any order ID but the amount of ****.** is deducted from my account. The customer care is also not replying to my query....
Aug 31, 2020 by Sonal sharma
Samsung Galaxy not delivered but showing Delivered (Amazon India) Closed
I have ordered Galaxy M**s during amazon prime days on *th Sep **** and lenovo Legion Y*** on *th Sep ****, they send me the * products with single tracking id on **th I got the notification that my products will get delivered today but provide...
Aug 31, 2020 by Kumar Pratikchit
Exchanged Fake Product Received (Amazon) Closed
I ordered Nike Men's Revolution * Dk Smoke Grey-Photon Dust Running Shoes-* UK on Amazon dated **-Augut-**** and I received fake, used and old shoes through the delivery guy. After that, I am continuously trying to contact Amazon and they are j...
Aug 31, 2020 by Mohd Zuhaib
No order confirmation message or such (Dealsaga) Closed
I've ordered a bean bag yesterday and did a payment of ₹***. but, didn't get any order confirmation mail or message.. Looking at these like complaints, I'm feeling foolish to order such a fraud product.. Please resolve my Issue If it's possib...
Aug 31, 2020 by Dr.Raghuram Chakravarthy
Parcel not delivered no updates of parcel (mmbulk) Closed
I have already paid for the product and didn't recieve any msg from mmbulk that parcel has been packed or shipped tottaly froud....
Aug 31, 2020 by Rohit sorte
Package not delivered (Club Factory App) Closed
I ordered before ban of the company through online mode and did not get the product neither money. ...
Aug 31, 2020 by Shruti Rani
Order not delivered (Dealsaga in) Closed
I have ordered bean bag along with shipping charge and i didnt get any confirmation mail on my purchased order..after i googled i came to know that it is a fraud company .kindly take action against this type of cheaters .....
Aug 31, 2020 by Sabeesh senthil
Item not delivered (Sareeclubs) Closed
Sir **** aug ** I have ordered and paid ₹*** for my online purchase on sareeclubs.com Till now i didn’t get any update for my order.. I doubted about that site they are trying to cheat me.. pls help sir...
Aug 30, 2020 by Lakshmanan
Package not delivered (Myflowerapp) Closed
I had placed an order on **-**-**** to deliver a gift on **-**-****. My order was never confirmed. I am requesting for a refund of my unconfirmed order. They are not responding to my refund requests. I just need a refund of my order and an addt...
Aug 30, 2020 by Varma Naidu Venkatapathy
My order not delivered (399 Shopie) Closed
my order no **** ** shirts are not delivered today **th day when my given to *** shopie...
Aug 29, 2020 by hardik kundar
Package not delivered and company not responding (pepperClub in) Closed
I bought a couple of t-shirts from pepperclub(pepperclub.in) on *th August, **** for an amount of ****.**Rs. It was an anniversary gift for one of my friends. I got an email confirmation for the same by pepperclub. But since I didn't got a expe...
Aug 29, 2020 by Sourabh Gupta
Product is third quality (classiest collection ) Closed
Actually in image saree is so nice.. But I received low quality saree and colour also different. I have informed to that classiest collection one she not at all responding properly.....
Aug 29, 2020 by madhu
Package not delivered (clothZen com ) Closed
I need my ordered items quickly ...
Aug 29, 2020 by Shrinidhi shenoy
Money deducted but order not placed (Ajio) Closed
I placed an order and did payment through g pay the amount got deducted but the order is not placed. I checked in my orders it's showing no order has been placed not I have received any confirmation regarding the same neither in mail or message...
Aug 28, 2020 by lovepreet singh
Second visit pending (Urban Clap) Closed
I had booked for the peat control. They had two visits for it. *st visit- Spray application *nd visit- Gel application The first visit is done on **th June. The second visit was scheduled on **th September. The professional did not arrive...
Aug 28, 2020 by Hansana
Defective Chimney Provided And No Servicing Provided By the Company (KAFF Appliances) Closed
I had purchased a KAFF LYRA DHC **, ** cm Auto Clean Cooker Hood Chimney from KAFF company on **/**/****. The installation of the device was done on **/**/****. But within a month the Cooker Hood malfunctioned and could not be used. The service...
Aug 28, 2020 by Ananya Banerjee
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's