Club Factory App - Refund Issues ^Open

I purchased a gown for my daughter in March.I received it in weeks span but due to size issues I returned and raised a refund request.The product was received at the seller and to my surprise they refused to refund stating the product hasn't pa...

May 20, 2020 by Amruta Gogate

Club Factory App - Refund not initiated ^Open

I ordered * number of watches on **/**/****. But the items were not according to our requirement so we returned the items within alloted time period just before the Lockdown. The item may not have reached to the seller because of Lockdown . Th...

May 18, 2020 by Bhavin Shah

Club Factory App - Order no ^Open

My order is not received yet and not showing in app. Payment has been done online on April ****. Order No. SO********* and SO*********...

May 16, 2020 by Vikrant Jadhav

Club Factory App - Refund issue ^Open

I Bought A T-Shirt From Club Factory In March. Order No. SO[protected]. The Cloth Was Too Sticky So I Returned It Back. Now Club Factory Says That My Return Hasn't Passed The Quality Check And Thus I Won't Be Refunded, As They Won't Be Able To ...

Mar 27, 2020 by Mrunalini Chaturvedi

Club Factory App - No refund ^Closed

I bought a T-shirt from club factory in March. The cloth was too sticky so I returned it back. Now Club factory says that my return hasn't passed the quality check and thus I won't be refunded, as they won't be able to resell the T-shirt. Now t...

Mar 26, 2020 by Mrunalini Chaturvedi

Club Factory App - Not getting my refund ^Open

I ordered a dress from club factory app after receiving I din't like the quality of it & n returned it on Feb ** & till now(March **) I haven't received my refund. As per the seller, dress did not pass the quality check. Can you believe it? U s...

Mar 23, 2020 by Sheena Gugliya

Club Factory App - Not getting my refund back ^Open

The dress I received from club factory was defective & placed it for return on Feb **th & till now(March **th) I haven't recieved my refund. Moreover the seller says that the product hasn't passed the quality check. Is it my fault...

Mar 18, 2020 by Sheena Gugliya

Club Factory App - Had a size issue with a pair of shoes so returned it the next day only Then the apps said the retur ^Open

I took a pair of shoes but I received very big size so I had to return it back the next day only. The return was taken from my house after few days the app says your return was rejected in quality now it's been more then * months I am chatting,...

Mar 12, 2020 by Ritu kende

Club Factory App - Package returned first rejected refund asking not recd parcel than i uploaded return pickup slip tha ^Open

package returned,first rejected refund asking not recd parcel than i uploaded return pickup slip than change reason to quality inspection failed,changing reasons but not govong refund since one and half month...

Mar 12, 2020 by ratnesh

Club Factory App - Purchased a pair of shoes the size was too big so had to return it the next day only After returni ^Open

I purchased a pair of shoes and the size came too big so I had to return it back. The return was made next day only and the product was in super good condition only the reason of returning it was size issue. After the return was made the app sh...

Mar 08, 2020 by Ritu kende

Club Factory App - Not Received Refund for returning Item ^Closed

I ordered a suit. The suit I received was totally different from what was showing in image of the app.. I immediately created return and Item was also picked up on Jan *, ****. But till now March *, **** I haven't received my refund as upon c...

Mar 08, 2020 by Bineet gulati

Club Factory App - Club Factory App Refund not received in paytm account ^Open

I have not received the refund from club factory in my Paytm wallet The order placed on **/**/**** and paid from Paytm wallet after that I returned the product but refund amount was not received I contacted with club factory according to them ...

Mar 05, 2020 by Tanuj Kumar Srivastava

Club Factory App - Payment issue ^Closed

Hi I have kept one order in club factory app, order no SO********* and I done payment on ** feb. But club factory people are saying that payment didn't happen. Money has been deducted from my account and I bank has given legal mail that payt h...

Feb 29, 2020 by Satya narayana

Club Factory App - Product not supplied nor refunded money ^Closed

I ordered one product on *st Dec **** vide order no SO********* & paid amount through paytm. The club factory has not supplied the product nor refunded money even after laps of ** days in spite of repeating fallow up verbally to customers care ...

Jan 25, 2020 by Ashok Kumar Kaura

Club Factory App - Executive denied to return the product ^Open

I ordered an item by club factor, My order no. Is so********* , My name is suresh verma it is an order number of a men shoes but instead of this i got women shoes and when i recieved the item at the mean time i requested to return the item but ...

Jan 08, 2020 by Suresh verma

Club Factory App - Money not returned ^Open

i paid the money for dress.I returned my dress back but money not returned...

Dec 20, 2019 by SHAIK SARTHAJUNNISA

Club Factory App - Fake goods products are being sold in the name of the original ^Closed

Mi/Realme/beats earphones are being sold at very cheap prices.And consumers are clearly being confused that this is the original earphones. Because the original company name is being shown to consumers, in their goods photos...

Dec 18, 2019 by Aman Gupta

Club Factory App - Duplicate Product ^Open

Hello, I have purchased mi basis headphone with mic from club factory. but when i have received the product it was used and duplicate product in box. i have requested for refund, but they have charged Rs. ** for pickup charges. As discussed wi...

Dec 18, 2019 by Souvik Pal

Club Factory App - Club Factory App Return and Refund Issue ^Open

I've ordered a Nike Air Max **** Running and Training shoes (Order Number - SO*********, Order Date - **-**-****). Which was delivered on October **, ****. But the product was not of good quality and I've created Return Request (Return ID - SO...

Nov 29, 2019 by Akrati Bhat

Club Factory App - Wrong product delivered ^Open

I have ordered * knitted sweaters and I received a wrong product that was only * jacket . When j complaint about this club factory agent said that it's our mistake kindly do the return and when the delivery person came he asked for * product a...

Nov 26, 2019 by Priyanka singh

Club Factory App - Delivered product is not what i ordered and i cannot update it in the app ^Open

I ordered a sony bluetooth speaker from club factory... But the delivered item is not sony. It is another brand and it is not working at all. I tried to update this issue in the app. But the app is showing my product will be delivered soon. ...

Oct 27, 2019 by Bivin V

Club Factory App - Package not delivered and refund not issued for 2 orders ^Open

I placed an order in June and not yet received but the status shows it's delivered. I requested for refund but they are not responding Also waiting for a refund for another order from last month bit every time I contact it's just escalating i...

Oct 23, 2019 by Leenu Jain

Club Factory App - Money deducted from account but order not placed ^Open

Hello, I ordered * ladies T-shirts(Vivient brand) on *st October, ****. Money deducted from the account but order not placed. So I have complained many times in customer care and every time I got the reply like wait for */* days. Now today it ...

Oct 10, 2019 by Hima Shah

Club Factory App - Club factory refund not processed ^Open

They are not responding to me. I tried contacting them multiple times through live agent support and calling customer care ,nothing is working....

Sep 29, 2019 by Kritika Tiwary

Club Factory App - Incomplete product ^Closed

Ordered spectacle frame with clip on sunglasses but only the sunglasses clip on not the frame ...

Sep 18, 2019 by Bhaskar Sharma

Club Factory App - Refund not received ^Open

after * months refund not getting...

Jul 12, 2019 by Amit Mondol

Club Factory App - Stolen refund amount ^Open

I had returned sandal and had received amount *** towards the same in Club factory account. When I checked after a few days. I could see someone had redeemed that amount already and transferred to their paytm account. Someone hacked my account ...

May 02, 2019 by Amyatha A Yohannan

Club Factory App - Package not delivered ^Open

Its been * months since I am trying to receive my order. Order ID- SO********. The app shows delivered but I have not received my order. The agent did not contact me. I have complained numerous times to the chat support team but I am not getti...

Jan 20, 2019 by Ankit Nande

Club Factory App - Order cancelled ^Closed

I purchase * items total amount of purchase amount *** I hve already coupon available in ** *ff but my order cancelled but I don't know why my order cancelled...

Dec 13, 2018 by D.p.josebin dhas

Club Factory App - My Order Cancel/But My Refund Not Received ^Open

Dear Sir/Mam maine ek sweater book kiya tha club factory ke app ke through.Mera order unhonne cancel kr diya.wo kabhi khte hain ki aapke bank account mein refund kr diya h kabhi khte hain ki aapke paytm wallet mein transfer kr diye.Mera refund ...

Nov 15, 2018 by Sourabh Bhatngar

Club Factory App - Refund not received because order went out of stock ^Open

I bought a shirt in club factory app on august , but after some week the I got a message that the order went out of stock , & it assured refund will be made in *-* days , the refund first credited to the club factory account balance , so I With...

Oct 28, 2018 by Sridharan Venkatachalapathy

Club Factory App - Refund not got ^Open

I have not got my refund and its been two days and as I am trying to contact them they are saying that they are busy...

Oct 21, 2018 by Yashvendra Singh Dhandel

Club Factory App - Refund not given ^Open

Order no so******** Order was returned and courier boy took the item from us. I did not get any recipt and i am being asked to return the product again. No response from customer care. Return id son*****************...

Oct 18, 2018 by Neel Desai

Club Factory App - Item automatically returned and not refund money ^Open

On **/**/**** i purchased a shoe on club factory by online payment. But item is automatically returned and not refunded....

Oct 12, 2018 by Sabith C K

Club Factory App - Refund money to bank account is not done ^Open

Account number -*********** Name -sakam Siva parvathi IFSC code-SBIN******* Branch -PRODDATUR State bank of india( SBI) I want my with drawl money to bank account They didn't refund my money I withdrawl money * month back from app b...

Oct 11, 2018 by S. Siva parvathi

Club Factory App - Refund not credited ^Open

I ordered some products from club factory * months back and I made a net banking payment. Hiwever when I recived my order one item was missing and one was not available so they said they will initiate a refund which should have been to the orig...

Sep 29, 2018 by Yashaswi goyal

Club Factory App - Refund is not credited yet ^Open

The products I ordered could not satisfied me... That is why I returned them ASAP .. Now the message is shown on my account that I have been refunded with my money but the truth is my paytm account hasnt recieved any money yet.. Can you tell ...

Sep 25, 2018 by Swati sharma

Club Factory App - Refund not credited ^Open

Hi I made a purchase on this website which is extremely pathetic. Order number-SO******** Ordered delivered on -**th July,** Raised request for return on the same day and return pick up happened on **th Aug,** after nearly ***of msgs sent to...

Sep 03, 2018 by Somya Satpathy

Club Factory App - Refund not given ^Open

I had applied return request of two item.only one is returned order id-SO******** on *nd july.no refund was given nor refund status.when i enquired i was told that wrong product is returned.courier boy by mistake took different item.now they ar...

Aug 14, 2018 by Shabeena

Club Factory App - Refund not Credited ^Closed

I purchased a "T Shirt" and "Earphone Pouch" on **/June/**** from the Club Factory App. I received them in a week's time. But the Tshirt didn't fit me and the pouch was of bad quality, so had to return it. I couriered the product back to their ...

Aug 01, 2018 by John Paul

Club Factory App - Delivered wrong size of product and later on not returning it. ^Open

I hv ordered * lingerie products from club factory app. As i was known lingerie products are not allowed to refund. But according to club factory parameters i.e. one size products are stretchable and fits to the persons from small size to large...

Jul 20, 2018 by Gunjan singh

Club Factory App - Received defective product. ^Open

I received a defective product from club factory. I requested customer service for a replacement or refund. I send them video and picture showing device is not working. But they are not attending my request. ...

Jul 13, 2018 by Nikhil Tamoli

Club Factory App - Delaying return pick up and not giving a proper update regarding the refund. ^Open

I ordered a shoe in mid of june**** and received it on ** June but the product was damaged and out of expectation. So I raised a return pick up and refund. I don't get any proper update on the pick up and refund details. They make me chase ever...

Jul 10, 2018 by Tulasi Harideep

Club Factory App - Refund not received ^Open

I had ordered one top from club factory on **/*/** and I have received this package on **/*/**.my order no. Is SO********. I have already returned it on **th June with your courier partner ecom express.i have also sent a copy of return receipt ...

Jul 08, 2018 by Minal Dodhia

Club Factory App - Refund amount not giving back ^Open

I had bought two frocks through this site amounting of Rs **** including cash on elivery charge. I received the item on june **. Because of size issue i returned this item on ** june. They received this itrm back on ** june. At the time of my ...

Jul 03, 2018 by Bindu a

Club Factory App - Refund not received in paytm account ^Open

I have not received the refund from club factory in my paytm account of the order which they canceled from their side saying that it was no longer available. They had refunded the money in dollars instead of indian rupees and when I transferred...

Jun 23, 2018 by Anushka Agrawal

Club Factory App - Amount deducted 1 month ago but product not received ^Open

I ordered product ** may ****,They deducted amount ,but not received it till now. When I contact customer care they give irresponsible answers I think they are fraud ...

Jun 11, 2018 by Himanshu malviya

Club Factory App - Always cancelled my orders ^Open

i purchased * shoes from club factory but after * week they cancelled my orders. first they delayed my orders and after that they cancelled all and give refund but one of shoes refund is pending till now.i purchased on */*/****. i think they ca...

May 21, 2018 by sajan

Club Factory App - Always cancelled orders which is at cheap price ^Open

i ordered many things from club factory but they always cancelled orders which is at factory price. they always say buy from us everything at factory price. in last week i orderd * items from their app but next day they cancelled my * orders an...

May 16, 2018 by sajan

Club Factory App - Package not deliver ^Open

My parcel is not delivered. I did payment in advance through paytm. There is no customer service number provided for the help of customers ....

May 01, 2018 by Ruby sachdeva

Club Factory App - Refund amount not received ^Open

I have ordered few products from Club Factory app on ** March **** (transaction details : UPI/************/payu@axisbank ). Beginning only they cancelled one item and refunded amount of '***.**' which is credited to my bank account. Thereafter ...

Apr 26, 2018 by Anumol John

Club Factory App - Cheap quality ^Closed

my order number is so******** . I have received my products on **-**-** which are very cheap by quality . I communicated to customer care of club factory by chat but they are not even replying ...

Apr 26, 2018 by SALONI

Club Factory App - Payment has been taken but my order is cancelled by them and my money has been debited ^Open

I have ordered shoes and done online payment *-* days ago and now its showing that my order has been cancelled due to payment failure but transaction has been done from my account. Please help me as soon as possible regarding this....

Apr 16, 2018 by Medha Jha

Club Factory App - Money not refunded ^Closed

I purchased a jacket in club factory the product was delivered but i am not satisfied because of poor quality so i returned the product and my money is not refunded yet i contact the customer care they said that they refund the amount on **.*.*...

Feb 28, 2018 by Dipu Damodharan

Club Factory App - Online fraud ^Closed

I have ordered a dress by club factory app looking very nice today I receive it has no match between ordered and received product niether dress design nor fabris not even color matched with product...

Jan 08, 2018 by Neetu Sharma

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