E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Cheating fraud (Meesho) Open
Cheating & Fraud by Meesho in connivance with Delhivery Courier: To WHOMEVER IT MAY CONCERN To Home Ministry New Delhi, Please be informed that I had a Kidney Cancer and Living on a Single Kidney.I have lodged Complaint email with Proofs...
Jan 26, 2023 by Vijay Ajmera
Refund not credited (Zapvi) Open
Despite Faulty, Wrong & Poor Quality Products sent, Zapvi not Replacing nor Refunding. It's a Cheating....
Jan 26, 2023 by Vijay Ajmera
TCL TV service (TCL SmartTv) Open
We have a Tv repair on **th Dec **** and we have raised two complaints which are closed without any update. Later one complaint has been taken on *th Jan **** IN************ which was delayed for so many days until **rd of Jan and then they tr...
Jan 26, 2023 by Yarabolu Sudhakar
Shoe is torn (Adidas India Private Limited) Open
I am Dr. Prapancha from India. I am an ardent adidas fan. I save up my money and buy adidas shoes and apparels. Now I have * shoes ( I know there’s no point in saying this). One of them which I am using as walking shoes , though it’s a ...
Jan 26, 2023 by Dr Prapancha
Nondelivery of order (Flipkart) Open
My order is showing as delivered with OTP verification in Flipkart app and I've received several confirmation emails regarding the delivery, but I haven't yet received the order. Neither have I shared the OTP with anyone. I had tried contacting...
Jan 26, 2023 by Saby Dsilva
PLEASE RETURN MY AMOUNT (PACL INDIA LTD) Open
Kindly please Help Refund my Amount ...
Jan 25, 2023 by SUBBULAKSHMI
Return picked up but not reflecting on the app and also got confirmation from courier partner that i (Ajio) Open
My Ajio orders with Return ID: RT******** and RT******** were picked today. I got confirmation messages from courier partner via message. But the same is not reflecting on my account and Ajio customer care says that it is not picked up. Shadow...
Jan 25, 2023 by Piyush Ranjan
Refund not received (Bewakoof) Open
Refund not credited though estimated date has passes ** days ago order has also been returned to origin ...
Jan 25, 2023 by Saurabh raj
Vehicle downgrade amount (Zoom Car India Pvt Ltd) Open
I booked my car that was scorpio for ** dec **** and just before the trip i got the message that my car is not available. I booked that scorpio for ***** rupees and then i saw alternate car option which was available and i booked swift dzire an...
Jan 25, 2023 by Basit alam
For wrong product delivered Its not about the money involved but the manner in which i have been let (Prokicksports) Open
I ordered a Yonex Mavis *** single Tube of Six shuttles from Prokicksports online on **th January **** for an amount of Rs. ***/- Prepaid. My order No was#*****. I received my order on **rd January **** around **:** am so t...
Jan 25, 2023 by Chongtham Vikas
Car damage (Zoomcar India Private Limited) Open
My Car got damaged by Zoomcar client * months back. Still i am not getting response for my mails. I had spent Rs. ******/- and got insurance claim for Rs. *****/- *nly. ...
Jan 24, 2023 by Venkatesh
My TV has been broken by Shipping DTDC (DTDC) Open
I shipped my tv by DTDc courier. I told them handle with care but they delivered with broken ...
Jan 24, 2023 by Saveen Kumar
Hotel booking not provided (Genial Club Holiday Pvt Ltd) Open
Only thing I am left with is Membership documents but they are of no use. Support person keeps on telling that wait till tomorrow but no booking will ever happen and they will put on the blame on backend team. They sell membership in Shimla a...
Jan 24, 2023 by Akash Kumar
Go Mechanic Spares not refunding my money (Go Mechanic Spares) Open
I bought * tires from Go Mechanic spares on *rd January ****. And the order got cancelled on **th January as they don't have the items in stock. At the time of cancelling the order I was mentioned that I will get a refund processed within ** wo...
Jan 24, 2023 by Sreekanth Reddy
Used product (Leonewears) Open
My order no is ****, I had received damage and used kurti without pant so I wanted to return it. Kindly arrange for pick up and refund my money immediately. Send me your contact no also....
Jan 24, 2023 by Darshana Malvankar
Wrong product delivered and account blocked (Flipkart) Open
account Id- ********** Rani Gulhane email id- creativedesign***@gmail.com I have ordered this product of order id- OD****************** product name- blobalshell self design stitched lehenga choli XL-* of amount ****/- but instead of this...
Jan 23, 2023 by RIDDHI SURESH GULHANE
Purchased item don t have delivered to me till date jan 2023 (Vlebazaar in) Open
I purchased a hp printer nw*** on date **rd jan **** ,token I'd is *******.and the firm don't delivered till date **rd jan ****,...
Jan 23, 2023 by Satish Chandra
Wrong products received (Choco Town) Open
Order No. **** I ordered * items and received * products that were totally different and cheaper than the ones I ordered. I have tried to email and call but none of those options are working. ...
Jan 23, 2023 by Amita Bains
Neither Product delivered nor Refund provided (Flipkart) Open
Order Details: Order Number - OD****************** Ordered Macho Men Brief on **th Dec, received wrong product on **rd Dec. Raised replacement request on **rd, wrong product picked up on **th DEC. And original product not delivered. Late...
Jan 23, 2023 by Sonal Srivastava
Package not delivered (liveyourownstyle co in) Closed
I have ordered resistance band n watch * month back on liveyourownstyle.co.in website. They didn't deliver my package.Even they dont provide product tracking details.i lost my money:(...
Sep 02, 2020 by Manju Bhaskar
Package not delivered (eteesstore com ) Closed
Order not delivered. Status can not be tracked. Money just went into a sink hole ...
Sep 02, 2020 by Swapnil Lage
Package not received (Kanjivaram silk saree ) Closed
I paid Rs.*** but the saree was not received. ...
Sep 02, 2020 by Nagurotu Kusuma
Refund not received (Jeeves Consumer Services Private Limited) Closed
I have opted for refund from Jeeves. I have given all required information immediately. However I am still awaiting for my refund. Doing follow up on call and email continuously since ** Jun ****. I informed flipkart too however from every wher...
Sep 02, 2020 by Pankaj Suresh Joshi
False products delivery (Memaka Com) Closed
I got different order from what I orderd. I'm not being able to reach memaka no costumer care nothing. I want my order exchanged or my money back ...
Sep 02, 2020 by Chaitali vairate
I have ordered 2 items but i haven t delivered till to date (1 mini drone and 1 drone) Closed
i have ordered * items but i haven´t delivered till to date. i want my money to be refund or else serious actions will be taken......
Sep 02, 2020 by sri krishna
Products not delivered (Clothzen com) Closed
I ordered the products on **-**-*** but till the date not received ...
Sep 02, 2020 by Gautam
Pitambari sarees No response to return my package (pitambari sarees ) Closed
I have purchased an item (saree) from pitambari sarees on **th August ****,the item got delivered on *nd of September ****, unfortunately the item that was displayed to me at the time of purchase and the item that was delivered to me has no res...
Sep 02, 2020 by Sharmistha goswami
Fraud transaction (Club factory ) Closed
Hi team, I'm very frustrated with the support I received from club factory. The Phone number registered with my email account is not mine. Since I made a first purchase I have been trying to reach out to them to change the phone number r...
Sep 01, 2020 by Vishwa
Package not delivered (Dealsega) Closed
I,LL order a mini drone rs ***+** delivery charges but after payment they were send mee payment confirmation message in date **-*-** after few days I'll didn't get any shipping details or item details. I think dealsega was a frod website.if ref...
Sep 01, 2020 by Neelesh
Package not delivered (399 Shopie) Closed
I ordered three shirts worth Rs.*** on ** August. Company mentioned on its site that the product would be despatched with in * to ** days from there delivery location. Many time I mailed them for order status of my order no #****. Neither any m...
Sep 01, 2020 by Ds Rathore
Gift not delivered from gift my Emotions (Gift my emotions) Closed
I have ordered Cadbury's Rich Dry Fruit Box With DairyMilk Silk Chocolates, and it supposed to delivered by Aug **st, but no response from them and I don't have any option to cancel for a refund....
Sep 01, 2020 by ilaiyakavi
Not delivery of my order no 9973 (eteesstore com ) Closed
I'm physically challenged person I'm purchase * T-shirt from your website and paid amount rupees ***/- on **/**/**** but still I'm not received own my order. Please send me own my order in below address-FA-*** first floor Happinest Avadi, R....
Sep 01, 2020 by Ajit Kumar
Refund not processed after successful return (Myntra) Closed
# ********************* "eCraftIndia Set of * Multicoloured Parrots Canvas Wall Art" . I ordered a painting on myntra shopping app for Rs ****. it reached on *st august. i didnt like the quality of painting n I placed request for return. they...
Sep 01, 2020 by gaurav
FRAUD DEALSAGA (Deal Saga via Facebook) Closed
THIS IS THE FIRST TIME HAPPEN WITH ME THAT I ORDER ONE BEAN BAG SOFA AND I GOT THE TRACKING NUMBER OF BLUEDART BUT THIS TRACKING NUMBER IS INVALID AS PER BLUEDART AND STILL I DID NOT RECEIVE ANY DELIVERY YET....
Sep 01, 2020 by LALIT BOHRA
Quikr frauds (http www smartthinkinfolab com ) Closed
i got a message like work from home . They told to pay *** as registration charges, i paid I received data and I finished task to get salary they asked to send **** for Id generate process again paid after that you should pay **** for fill pro...
Sep 01, 2020 by S
Package not delivered (dealsaga in) Closed
I bought a mini dron on Instagram through Deal saga. Yet I am not receive any update on the item purchased. Their contact number and email address is not valid. Please help people like me from this scam.......
Sep 01, 2020 by Hitendrasinh Zala
Item not received (Hari Krishna Enterprise) Closed
Payment made on **th Aug ** till now item not recd not any confirmation...
Sep 01, 2020 by Pushpa
Package missing (Ajio Shopping App) Closed
I've received a package which has written *orders on it and paid for both the orders,but there is only one item present inside the package. So, one item is missing which I've paid for. Ajio is not responding to the mails that I've sent!! ...
Sep 01, 2020 by Kiranmayi K J
Product not delivery (Theprofectshop ) Closed
My product not delivery I'm amount paid...
Sep 01, 2020 by Dasari Aruna
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's