E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Cheater CoINSASTA COM (Insasta Enterprises) Open
I have made an online transaction with INSASTA ENTERPRISES, BHIWANDI,MUMBAI for * device of Chromecast & * earphone vide order no-****** dt-**.**.**** and paid same time online, but still after passing one month, this seller has dispatch the m...
Oct 10, 2020 by Dheeraj Kumar Sharma
REFUND NOT ISSUED BY NOBROKER COM (NO BROKER COM) Open
I am owner of a flat in SR Nagar and it is vacant in the month of June & July ****. Looking for a tenant. NoBroker.com (Service Provider in arranging tenants) has approached over phone and said that they will arrange tenants with a money back ...
Oct 10, 2020 by M SRIDHAR REDDY KRISHNA CHAITANYA
Company lying and denying service under warranty Fraud (Sony India PVT LTD) Open
I had a XB** speaker of which the mesh was unglued and came off. I wouldn't have bothered to send the speaker for replacement if I didn't fear that the water might go inside, but since the speaker is water proof fully, this is a serious issue. ...
Oct 10, 2020 by Kanak Shukrey
Facebook Business Page Shut Down by Facebook (Facebook) Open
My long running Facebook Business Page "Straight From a Movie" was suddenly removed by Facebook under the pretext of Violating Community Guidelines. I had worked really hard on it, spent a lot of money on promotions. The page had garnered more ...
Oct 10, 2020 by Prashant Singh
Telegram scam ( ASHxOR) Open
Sir telegram cheater add there gmail in my phone and wiped out my data . This all happen after my ***** transfer complete by upi I'd ...
Oct 10, 2020 by Mahendra mahi
Wrong item received and problem in return (https www tskhadi com ) Open
I have ordered one silk saree from the TSKADI site and it as delivered the day before yesterday. But the item which I have received is not the same as I have seen on that site. So I want to return the item. As per the return policy written I ha...
Oct 10, 2020 by Anulata Priyadarshini
Package not delivered and no update or any news (Combo Hunt) Open
I have ordered night suit combo from Combo Hunt and also got an order confirmation email from them. But there was no way to tract the order status neither in the email nor their website. No contact info other their their email id which is combo...
Oct 10, 2020 by D N Grace Kumari
Loss of article (Bajaao Music Private Limited) Open
I had ordered a Laney Mini *-Watt Battery Powered Desktop Portable Guitar Amplifier from bajaao.com on *th May, **** (worth Rs. **** including shipping). It arrived on June **th. The product was damaged and I applied for a refund/replacement. T...
Oct 10, 2020 by Siddharth Kutty
Asus Worst service support (computer world) Open
I Have Asus Notebook Model Number Asus A***lf-Xx***d Serial Number Fcn*cv**d****** I Logged A First Complain About Keyboard Not Working On **.July ****.But Till Now They Are Not Able Fix That Issue. Before * Month I Got Laptop With No Displa...
Oct 10, 2020 by Aamir
Fall payment done but received the delivery (Trendy website) Open
My order #TW**** placed on **th Sep **** of rupees ***/- using debit card. After lots of email to support, not getting any response. How can I get my money back? Need urgent help...
Oct 10, 2020 by Ankita kumari
Wrong product is delivered (openwireless.in) Open
Sir me jo product online kiya oo nhi aaya wrong product deliverd huaa ...
Oct 10, 2020 by Satyam kumar
Package not delivered (Fordotstore) Open
Order is not delivered. #9523...
Oct 09, 2020 by Althaf shaik
Order not delivered and Refund not issued (Everglitz in) Open
I am from Coimbatore and I ordered a Asus Laptop through the ecommerce company Everglitz.in , Sangareddy, Telangana. I enquired regarding the availability and the delivery assurance of the laptop through the Chat app in website. Next day I rece...
Oct 09, 2020 by Rajesh N
Refund pending since a month (Ajio app) Open
I have already returned the product on **-** and AJIO is still sending people to pick it up and sent me a email a few days ago after I filed my first complaint that they have received an update stating that they have received my product it said...
Oct 09, 2020 by Pramila Kothari
the winning prize Money to me as early as possible (Adsmacro.com) Open
I am a registered member of your Esteemed Ads Macro. I have been completed the daily tasks given by you.I belongs to poor family and now I'm in a lot of financial trouble. so that please send me the winning prize Money to me as early as ...
Oct 09, 2020 by enagandulasanjeev
Wrong order (Savage wardrobe) Open
I ordered a black Jean through an AD on Facebook with the name of company being savage wardrobe and it redirected me to a website and I ordered the jean. I receive the order on ** October and it was a t-shirt of small kids not jeans ....I'm so...
Oct 09, 2020 by Lynso
Refused to exchanged (Nayan readymade garments kids specialist) Open
I have purchased a t-shirt for my son but the t-shirt was quite short in size and I went to the shop to exchange the t-shirt. But they refused to do. They said 'goods not exchange for coid-**'. I requested them but they refused to exchange. ...
Oct 09, 2020 by Soroj kumar Garain
Complaint againt JioMart Pune (Jio mart) Open
It is really sad to let you know that I have been following up with your team for my multiple complaints raised with your team. I am only told to wait for **hrs or * working days or they say I will get a call back. FYI: *.Complaint# ********...
Oct 09, 2020 by Vini Nair
Received broken product but seller can t give replacement or refund (Tiksha Enterprises) Open
I order whirlpool fredge bottle shelf but received broken product then i immediately reported issue to seller but seller not give any confirmation about my issue Seller website - https://www.tiksha.in...
Oct 09, 2020 by ASHISH KAMAL
Wrong missing items delivered (Flowerportal) Open
Incident details: I ordered a cake (*kg)+ flowers on **th sep. On that day around *:** pm I received that cake but when I saw it was not the cake which I ordered it was a totally different from what I ordered so I returned it after ...
Oct 09, 2020 by L. Chetan jain
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's