One assist - Amount not refunded ^Closed

Amount of ****/-₹ has been debited from my account (************-icici) through auto debit by One Assist without any prior information. Requested to cancel the plan but they have retained my cancellation request as per icici consumer executiv...

Jan 12, 2021 by Karma bhutia

One assist - Claim not settled ^Open

I have registered the claim for my broken laptop on **th of September and it got confirmed on **th of September. I was supposed to get my laptop picked up then repaired and then delivered back within ** days. The whole process was supposed to b...

Nov 21, 2020 by CHARCHIT GOYAL

One assist - Without permission to deduct amount from credit card ^Open

First year their executives forcefully joined the membership and second year(now) they take amount from my ICICI credit card without informing me. I have contacted and told to cancel through their customer care phone number, they disconnect pho...

Oct 31, 2020 by Siju Joseph

One assist - Claim Rejection ^Closed

I have membership plan with one assist for my mobile from **th July-** to **th July-**. As per thisr plan, covereage has been inclusive of Accidetal & Liquid damage. But when acceidentily my phone damage, they are telling that it is improper ha...

Oct 12, 2020 by Alagesh

One assist - Refund not initiated ^Closed

I opted for One Assist Membership last year(****-July) for an year. The plan got auto-renewed this year on **th July,**** without any prior intimation. I contacted their customer support regarding cancelling my membership and for refund. I got ...

Sep 08, 2020 by Manoj Preveen V

One assist - WA Privilege single plan REFUND ^Closed

complaint raised on **.**.**** and also spoke with one assist people over phone and just received the message saying cancellation is under process and still the refund is not done.Trying to call their toll free num and nobody is picking the cal...

Sep 01, 2020 by BHARATH KUMAR B

One assist - Rejection of claim ^Open

I slipped my iphone which was covered under one assist **-**k Insuarance policy but they rejected my claim stating that this is improper handling and the claim can not be processed. ...

Aug 23, 2020 by Shubham singh

One assist - I cancelled my policy but money was detected ^Closed

i have raised the cancellation request to one assist but without any prior notice they detected my money from account . Now they are telling only **% money refund . my policy expire date **th aug **** only . i need my full amount **** ...

Aug 06, 2020 by SURIYAKALA P

One assist - Card is charged even after cancellation of membership and amount not refunded ^Open

I had a membership with one assist for one year which was about to renew on **rd june ****. I wanted to cancel it and raised a cancellation request of my one assist membership on **th june **** and they have even given me a reference number. ...

Jun 29, 2020 by TAMIDEPATI V ARAVIND

One assist - Insurance rejected by lame excuse ^Open

My Mobile Note * Was Breaked Due To Passing My Mobile To Friend It Just Simply Slipped From Hand Accidentally. There Was Mention In A Site If A Phone Slipped From Hand It Will Be Be Covered In Insurance But They Rejected It, After Multiple Time...

Nov 29, 2019 by Rahul Sankhala

One assist - Claim not raised ^Closed

I purchase a phone on February and insured the phone from one assist. On November my back panel got damage and I want insurance for the repair but the company said my IMEI number does not match with their system. One assist is very poor company...

Nov 12, 2019 by Rajneesh Kumari Thakur

One assist - Rejected repairing of liquid damaged Handset under Protection Plan ^Open

I have purchased Moto E* plus * from Amezon with protection plan which is provided by oneassist. after diwali vacation, I observe my phone not charged properly so I will go moto service center . service center told me mobile phone is liquid dam...

Nov 10, 2019 by RAM KUMAR CHAUDHARY

One assist - Claim Rejected with lame excuse ^Closed

My mobile note * was breaked due to passing my mobile to friend it just simply slipped from hand accidentally. there was mention in a site if a phone slipped from hand it will be be covered in insurance but they rejected it, after multiple tim...

Oct 27, 2019 by Rahul Sankhala

One assist - OneAssist denied to repair product under extended warranty ^Open

I have bought an extended warranty of * years for water purifier (brand a.O.Smith) from oneassist. The plan is valid until Aug ****. On **th Aug, I have raised a claim when my purifier stopped working. As per the technician inspection, motor an...

Aug 30, 2019 by Siddhanta Roy

One assist - Insurance ^Open

I have file a claim on one assist on **-**-**** and sumit documents as one assist employ say. But As last He rejected my claim. ...

Jul 17, 2019 by Kartik aggarwal

One assist - Insurance Claim rejected for Mobile Damage ^Open

My claim got rejected for my mobile damage stating that insurance company states that mobile improper handling. While buying the plan One Assist promised that any damage happened to mobile will be covered. Also without my approval they have clo...

Jun 28, 2019 by vikas yadav

One assist - Insurance service not provided ^Open

I had purchased a mobile insurance plan of Rs-***/ by one assist company for Mi note * pro but still, service is not provided by one assist. The company is saying that your mobile damage first-time claim file complicated on one assist but witho...

Mar 25, 2019 by Nadeem Ahmed Quadri

One assist - Not getting refund for the insurance ^Closed

My ICICI credit hard got One assist service. They called me and informed me that I don't have to pay any amount for the insurance. Next month I got a credit card statement for paying the amount. Then I called the bank and asked them about this....

Feb 25, 2019 by Vivek s devan

One assist - Refusing to repair my insured mobile. ^Open

My one assist membership id is **********.my phone is redmi note * pro. whenever i buy a mi mobile for personal use,for family or for friends,i always buy mi protect with it.to better safe than sorry.mi protect is a service given by one assist...

Jan 07, 2019 by ANKUR KUMAR

One assist - One assist Airtel secure mobile claim ^Open

Last week i have raised a claim for my damaged mobile vivo Y** gold color and i was not aware that i need to give proper description how my handset got damaged, i got a reply from one assist insurance company and they rejected my claim and they...

Jan 05, 2019 by ANKIT ARORA

One assist - One assit not refunding amount ^Closed

i have purchased a home appliance insurance plan which did not get activated.The refund has not been made from last * months...

Nov 16, 2018 by Wajeed Miya

One assist - Damaged handset iPhone 6s ^Closed

Sir I have one iPhone *s which was damaged few months back which one insured by one assist after many process which one share by one assist I was followed but after one month one assist rejected my claim. ...

Sep 11, 2018 by Kaushal Singh

One assist - Insurance claim closed ^Open

I claimed for my device and they said provide jobsheet for your earlier minor repair which they say should be done by me. Earlier i claimed for a minor damage but due to my exams i was unable to give my phone and their executive said that you c...

Aug 07, 2018 by Ravinder chahal

One assist - Insurance not claimable ^Open

I had bought a redmi note * mobile. With that i had taken an mi protection. Which is ome assist. I applied my claim of insurance for one assist. After taking my claim they rejected it saying that the it was not reported within **hours. I checke...

Feb 16, 2018 by Gokul p kumar

One assist - Insurance company denied to give refund. ^Closed

Bought insurance from one assist. My phone screen got damage which was lying on a table. Kid sitting on table pick phone in his hands. But phone got slipped from his hand and screen was damaged.because of phone damaged due to kid company denied...

Nov 23, 2017 by Ravneet sarao

One assist - Rejected repairing of damaged Handset under Protection Plan ^Open

i have purchased redmi note * from mi.com with protection plan which is provided by oneassist. after diwali vacation, when cleaning the house during that my phone was fallen down and screen was cracked. so i raised claim for the same to oneassi...

Nov 16, 2017 by Jigar Maheshbhai Patel

One assist - Not provide insurance as promised ^Open

Not provide insurance as promise us .they promise us to provide sudden wallet insurance when our wallet is lost .but from last one day ** sep **** when i lost my wallet i called them many number of time and they waste our time in taking my deta...

Sep 23, 2017 by Sachin choudhary

One assist - Mobile insurence claim ^Open

I bought Redmi Note * Mobile of MI on June *, **** of *****rs with which the one assisted was also taken by a support company Mi protect ***rs. A year later, I had renewed the same ***.* Rs ** on June ****. Now my phone's screen body is inflic...

Sep 13, 2017 by vikram suthar

One assist - Insurance rejeted ^Open

I had purchased my iphone * plus and insured with one assist. My insurance amount was Rs ****. When I went to Goa I lost my phone while I was withdrawing money I left my phone in the atm counter and few minutes later when I came to get my phon...

Sep 07, 2017 by Roopa Ramanathan

One assist - Sim tray not deliverd ^Open

I have gave my handset to oneassist for repair along with sim tray. I also wrote on the clip about sim tray that it was not working. My hanset was delivered but my sim tray didnt get. I have complaint about this to insurance company They tol...

Sep 06, 2017 by Gowri prasad

One assist - Claim not accepted ^Open

Hi There, I bought myself an insurance from OneAssist in the month of May ****. This was my third handset I got an insurance for, from OneAssist. Thanks to this incident, their true face came in front of me. How accident happened? I was ...

Aug 18, 2017 by Vinay Arya

One assist - Deficiency in Services ^Open

*. Claim raised on **rd Jan and documents verified on **th Jan post which I was told the phone will be picked in two days but was done on **th Jan after heated discussion with you customer care. *. Request for curtsey handset raised on **rd ...

Feb 28, 2017 by Amit Kumar Singla

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