ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Partial product delivered (Myntra) ^Open

I have ordered a vishudh women green and gold toned kurta and skirt set with order I'd #********************* for amount Rs **** and when I opened the package I was shocked to see the package was containing only skirt in a bad condition and th...

Dec 29, 2020 by Kusuma

Refund not provided (Nextra Broadband ) ^Open

I have surrendered connection and returned back the router * months before still refund is not provided till now. Their helpline number just copy-paste same reply every time. ...

Dec 29, 2020 by Vipul Tiwari

Washing machine not repaired replaced under warranty (Godrej Appliances) ^Open

I purchased washing machine from : Consulting Rooms Private Limited on **th Mar **** , and it is under warranty for * years , I asked them that machine is not working on **th Dec **** , kindly fix or replace the machine , but they are not doing...

Dec 29, 2020 by Anshul Jain

Amount debited from my account (normal shops) ^Open

From pasfer technology Pvt they debited my amount . I need to get refund my amount. ...

Dec 29, 2020 by Hemamalini

Package not delivered (fashchic 15) ^Open

I have ordered *items more than a month back. I had messaged them a tonnes of times. And finally just replied to my messages telling me that they will refund back my money and after that again no replies. Again after so many messages they again...

Dec 29, 2020 by Sreelakshmi Jeevan

Exchange Not Happened and was cancelled (Jio mart Reliance Industries Ltd ) ^Open

Created/requested for exchange of the dress as the one sent is very small and doesn't fit. But when we checked the status in the Order History, we see the exchange request was cancelled. Asked to arrange for a pickup of the dress and exchange...

Dec 29, 2020 by Pavan Kumar MVNSR

Fabbazaar com worst product (Fabbazaar) ^Open

I have ordered silk sarees in fabbazaar.com. The ordered one and the received one is different, even the colour is ok but the quality of product they sent is ridiculous. When I checked with them even before * days, they are not replying to em...

Dec 29, 2020 by Ravi Kumar S

MATERIAL NOT DELIVERED (Brinex LED India pvt ltd) ^Open

I PAYED THROUGH INTERNET BANKING RS- *****/-DATED ON **-**-**** FOR LED BULB RAW MATERIAL.AS ON THIS DATE THEY ARE NOT DELIVERED MY MATERIAL,AND NOW DAYS THEY NOT EVEN RESPOND MY PHONE CALLS ALSO. ...

Dec 28, 2020 by ASHARAF V S

Package not delivered (Stayclassy.in) ^Open

I didn't receive my order yet ..phone number is fake ..always switch off.. even customer email id is also fake..mail not getting delivered.. I want my refund back please help. ...

Dec 28, 2020 by Kamal Singh

Products under warranty but company not contactable (Jaldifatafat) ^Open

I had purchased Full HD Smart Android Tv ** INCH on **-**-**** by cash on delivery option from jaldifatat.com with * years warranty mentioned on the bill. My TV display has not been working since yesterday. It’s been ** months from the purcha...

Dec 28, 2020 by MUSTAFA SHAIKH

OLED TV burn out (LG Electronics) ^Open

I purchased **” LG OLED TV in ****, but I am getting burnout now after just * years of normal usage . There is no display on the TV. I purchased believing the seller that nothing will go wrong with it. But after LG personnel inspected the T...

Dec 28, 2020 by Mayur Battu

Wrong Order Delivered (Swiggy) ^Open

Yesterday, I had ordered for food for my guests at Chai Galli through Swiggy, but I was delivered totally different order from Belgian Waffle. The same was delivered to my security of the apartment. when I went to pick it up, I realised it as ...

Dec 28, 2020 by Arun Mozhi Manickam

Refund not received (Myntra and H M) ^Open

I ordered a H&M joggers from Myntra on ** December and it got delivered on **, but since the quality was not satisfactory, I applied for a refund. It showed that if I chose UPI as the medium of refund, I'll get my refund within a day of process...

Dec 28, 2020 by Navdha Sharma

Damaged product delivered and denying refund (Amazon) ^Open

Detailed information is published here with evidence of all communication https://docs.google.com/document/d/e/*PACX-*vSVG_XlfvY*m*XfUib-qWYIZKF*FXrzGvp*YYbM*JZg*EspxRJbB*rnFzuvjioZtpMDbQH*-GfRuSzQ/pub...

Dec 28, 2020 by Muhammed Rajeef M K

Package not delivered (Ebazze) ^Open

Yesterday I seen ad in youtube buymymobile.in cheapest rate mobile and just checked and ordered still no e-mail communication from them . Rs.**** mobile and amount deducted from credit card but no response from them....

Dec 28, 2020 by Lokesh

Order 4391 shipped but not delivered (Stylemarte com) ^Open

I placed the order on **st August, **** on stylemarte.com worth Rs. ***/- through email id khushi.coolnhappy@yahoo.in. I didn't get any order confirmation email from stylemarte but got the payment success email from payment gateway razorpay imm...

Dec 27, 2020 by Rajshree Lakhotia

Package not delivered (Josh Clothes ) ^Open

I ordered * shirts in joshclothes.com. I also paid rs.*** for that order on **.dec.****. Still this order is not delivered. I was totally upset and mentally disappointed by that order. Kindly file this as complaint and take action as soon as po...

Dec 27, 2020 by PRABHAKAR. J

Wrong product delivered (Myntra) ^Open

Ordered a pair of shoes from myntra but they delivered a jacket. Since i was not at home my mother took the package. The first time i put in a return request the pickup executive refused to take it back since he was given a picture of shoes but...

Dec 27, 2020 by Reet Patel

Products returned but refunds is not done and suddenly blocked my meesho account (Meesho App) ^Open

my complaint no. ******* my picked products.. *..PICKUP DONE:Your order from FTPL(*********_*_liv)is picked on AWB:************** *..PICKUP DONE:Your order of (**********-*) is picked on AWB:************* *.PICKUP DONE:Your order from FTP...

Dec 26, 2020 by ajay

Not delivered (Josh Clothes ) ^Open

Ordered and amount has been paid but haven't got delivered yet ...

Dec 26, 2020 by Irfan