ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Weddingz in not able to deliver the photos and videos even after 1 year (Weddingz.in) ^Open

I have booked the candid photographer, traditional photographer, traditional videographer for my wedding on **th jan **** in Pune. (As per their process, photos to be delivered in ** working days and video in ** working days) after chasing th...

Jan 04, 2021 by ankit rawat

Mould covered room (Zolo Stays ) ^Open

I’ve been living in Zolo Iris for a little more than * months now and the room they’ve given me is covered with mould everywhere. I’ve raised several tickets, which was once resolved with just doing a thin coating on the mould, and then ...

Jan 04, 2021 by Sowmya Chowdhury

Refund not credited for an unsuccessful transaction (Reliance jio) ^Open

While converting my jio prepaid number to jio postpaid number *** rupees was deducted and the transaction was unsuccessful , but the money was not refunded. The person who came to my home for the service told me that the refund will be credi...

Jan 03, 2021 by JISHNUJYOTI BHARDWAZ

Shoes on loose company not refunded for cancelled trip (Shoes On Loose Private Limited) ^Open

Booked maldives trip for March ****. Canceled trip due to corona. Company promised us to reschedule trip at start but they are not lifting calls and even blackmailed me saying they will cancel booking if I don't pay rest amount. Been trying to...

Jan 03, 2021 by Gopi surendra

Low grade Products and faulty phones (Oppo ) ^Open

These Chinese companies have occupied Indian cell phone and other electronic items sales in India and they are selling low grade and faulty products to the consumer and commuting fake promises at the time of selling which they never obey and g...

Jan 03, 2021 by Ankit Sehgal

Mobile phone orederd amount debited order not taken by web site (Vle Bazaar) ^Open

I had ordered asus zen phone on **th september **** at VLE BAZAAR, order no. ****** amount of rs **** got debited from my bank account and vle web site showed failed order .I tried to contact several time over phone whatsapp and mail no respons...

Jan 03, 2021 by RAMAKRISHNA M.S

Delivered used and faulty Headlight (Autoglam.in) ^Open

I m from hyderabad, placed an order(on *th sept) through autoglam.in website for Projector Light for my car **** Maruti Baleno Alpha model. After multiple followups(for every other * days), finally on Oct **th which is after ** days, autoglam s...

Jan 03, 2021 by Sandeep Keshetti

No compensation of the training lost in the pandemic (Transform Gymnasium Prabhadevi) ^Open

I had paid for my and my wifes personal training sessions at this gym. After the lockdown has lifted they are refusing to honour our personal traning sessions. They are asking us to pay more and in return will give us only **% of traning sessio...

Jan 03, 2021 by Shreedhar archik

Received very bad quality (Yoshine Highwaist soft warm winter leggings ) ^Open

I ordered on **th dec **** i received on *st jan and i paid ****/- on new yrs when i open the product, even i can't express wht i felt, its is worst case in online i saw the product can be sooo bad merchandise can sell...

Jan 03, 2021 by Vanishree

Refund of Booking Amount not Received (Popular Hyundai Motor Motor world Githanjali JN Vyttila Ernakulam) ^Open

I am one of the loyal customer's of Hyundai Motors India Ltd. and owns a Hyundai Eon since ****. While looking for a new vehicle I decided to continue with Hyundai Family and ordered a Hyundai Creta **** SX Petrol MT Black. For this, I contact...

Jan 03, 2021 by Dev V

Olx fraud via fake Indian army (Olx) ^Open

I posted a adv on olx to sell one product. One person called me and negotiate the amount and agreed to buy. Indentified him as a Indian Army. He like to make make via gpay or phonepe. And via gpay he snach ***** from me. I got calls from these ...

Jan 02, 2021 by Bipul Debnath

Refund is not initiated (Ajio) ^Open

I received my Fort Collins jacket on *th December **** Due to large size i return on **th December **** there is no option for exchange so i took refund option After returnimg the product They showing that on **th December **** or before ...

Jan 02, 2021 by Sadik Hussain

Wrong Product Received (Yoshine in) ^Open

I placed an order on yoshine for a set of * warm winter leggings but I only received * products and their quality is so bad, their color is not what i ordered and both of them are so transparent and thin that no one would wear those in summers ...

Jan 02, 2021 by Rashmi Singh

Product not delivered (Flipkart) ^Open

I had ordered * seater dinning table on **st Oct. **** from flipkart on EMI . The delivery date I got was **th Nov. ****. Till today i.e. *nd Jan **** I have not received the product but the EMI has already been started. Between **th Nov. to *n...

Jan 02, 2021 by Pragati Nikam

WRONG CHEAP PRODUCT DELIVERED (Assuredkart In) ^Open

...

Jan 02, 2021 by HEMANT SONWANE

Recruitment company representative connected with me regarding job opportunities as i was actively seeking for jobs. They gave me assurance that their company will definitely provide jobs. So I took premium services and paid high amount of sum...

Jan 02, 2021 by Manoj Sharma

PRODUCT NOT DELIVERY SINCE TWO MONTHS (https ultimatehaul com ) ^Open

WE PLACE AN ORDER TO ULIMATE HAUL AND SEND THEM MAIL EVEN CALL TO THEIR CUSTOEMR CARE NUMBER , THEY REPLY NOT SEND GOODS NOR REFUND YOUR MONEY DO WHATEVER YOU WANTED TO DO , WE SPOKE TO MR RAVI KUMAR SHARMA . SEE THE DETAILS OF ORDER Ultima...

Jan 02, 2021 by sudhir kumar

Damaged and low grade product and installments (Oppo ) ^Open

Oppo Service Centre Bhajanpura Delhi Bought the phone from Hot Spot direct company outlet in Gaffar Market Karol Bagh.......

Jan 02, 2021 by Ankit Sehgal

Package not delivered (divinewindow in) ^Open

I purchased my items from divine window of ₹*** but i hav not recived any tracking status and i dont know wen my package will be delivered..i am scared wether i will lose my money...please take an action...e-mail at amanmakkar**@gmail.com ...

Jan 02, 2021 by amandeep kaur

Zoomcar refund pending from 6 months (Zoomcar India Private Limited) ^Open

Cancelled the trip from zoomcar on May **th due to the pandemic and since then there is no refund or any information from zoomcar. Date of cancellation - **th May Refund - ***** Booking ID - JPS*NKJTG...

Jan 02, 2021 by Manoj N