E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Product didn t get pickup and so they didn t give refund (Amazon) Open
* times to pickup return product of more then **kg and more then * feet hight, Amazon send delivery person with bag, and customer service everyday says pick-up will happen tomorrow, it's been more then week, but still pickup has not done and al...
Nov 16, 2020 by Yeshwant phondba
Fake product sold by Royaloak Incorporation Ltd (Royaloak Incorporation Private Limited) Open
A queen size bed worth ₹****/ sold by royaloak broke / failed the very next day. upon complaining they neither response nor repair/ replace/refund the money /product. They are selling fake products which are not sustainable and threat to life...
Nov 16, 2020 by Ranjeet Kumar Pandey
Package not delivered (Zodok Elite) Open
I ordered one shirt on ** oct **** and didn't recieved the product till now. There website can't be opened and even the number they provided is switched off. So kindly help me getting my refund. Thank you...
Nov 16, 2020 by Varun jain
False tracking number (My Flower Tree) Open
I've ordered gift to my friend on November **th **** and supposed to reach today as per their message, IE November **th ****. They provided tracking number of blue Dart but it's wrong, checked both online and with customer care but no use. I fe...
Nov 16, 2020 by Vikram Vedagiri
Arbitrarily deactivating my ad page without any valid and explained reason (Facebook India) Open
Under my FB ID I created a page to put my property on rent and advertised it by agreeing to pay Rs ****.** for five days starting **.**.****. From **.**.**** my page has been paused on the basis of ' certain violation'. Is it due to boosting th...
Nov 16, 2020 by Ranjan Datta
Refund related (cakeportal) Open
I ordered a cake and flowers from cakeportal on ** november ****, order was cancelled from their end a d no proper communication was made from there end. I want my money back to my account. Please help me out in this....
Nov 15, 2020 by Vaibhav Singh
Purchase item not received yet (Trendy Western) Open
My order no TW***** Article: stylish mustard kurta with sharara, amount ***, date:**.**.****...
Nov 15, 2020 by Subhasish pramanick
Order not Delivered (Zodokelite ) Open
I had placed an order with the website and talked to the number provided by them. My order was supposed to reach me on **th November but nothing has arrived. The website is gone and the number is also not working anymore....
Nov 15, 2020 by Abhinav Agarwal
Refund not initiated (Samsung) Open
I have placed order on Samsung Shop website on ** October with order id *********** of Galaxy Tab S* worth Rs ***** paid through credit card. Later I cancelled order on ** October. It has been about a month,my money has not been refunded yet. I...
Nov 15, 2020 by Krishanu Patgiri
I got this contact off OLX. Manipulated me to pay ₹*****. My hard earned money is gone now. Thanks to olx for not verifying the sellers first. ...
Nov 15, 2020 by Ananya Malhotra
Broken Headphones (BOAT rockers 450) Open
I bought boat rockers *** and I have been trying to reach out boat customer for sooooooooooooooooooo many times, and nothing -_- these boat-rockers stopped working after * week of receiving plus the delivery guy they chose was hella weird didn...
Nov 14, 2020 by Rohma ansari
Return rejected (Myntra) Open
My order ID - #*********************. I ordered a jeans from myntra which was of regular length. The jeans that I received was cropped in length. It was not even high ankle it was very short. It didn’t even fit me and the colour also looked d...
Nov 14, 2020 by Akanksha Rathi
Items in the package missing (Myntra) Open
I had ordered * items from myntra...On ** november when the delivery of * items were scheduled ..Only * item was delivered. Upon contacting with myntra they registered a complaint which was closed on ** th of November ...With no result. Order ...
Nov 14, 2020 by Dinesh Chandra Paliwal
Package not delivered (Ultimate Haul ) Open
I ordered a saree from ultimate haul on ** October, order no #***** but my product is not delivered yet. No information about shipping details. I got a confirmation mail from them stating that, we are getting your order ready to be shipped. But...
Nov 14, 2020 by Archana U R
Item not delivered (Zenight in) Open
****Nov** I had purchase ₹***.** through zenight.in till now I didn’t get any update for my purchase.. pls help me sit...
Nov 14, 2020 by Lakshmanan
Package not delivered (Zodok Elite) Open
Ordered two Shirts from their website www.zodokelite.in on **th October ****. It was supposed to be delivered by **th November ****, However I still haven't received the package. I tried contacting them via email and they didn't reply. The con...
Nov 13, 2020 by Japjeet Singh
Tripod 3110 not received (Limra TechnoSys) Open
I ordered Tripod **** in Amazon as prepaid through my debit card and my order got cancelled without receiving I don't know what is the reason,still I didn't received any call from delivery team,when I ask they simply irresponsible it's insult f...
Nov 13, 2020 by Mohammed Rayees
Item Missing from Package (Myntra) Open
I have ordered few clothes and a watch from myntra. * item came before. In the second package there are supposed to be * items + watch claimed by Myntra without any proof that they dispatched the watch along with those items. But after unpackin...
Nov 13, 2020 by Vinay Kumar
Non delivery of Goods (Tci Express) Open
On **/**/**** I Ordered The Following From You: Led Bulb Materials I Paid A Deposit Of **** By Cash Courier Tracking Number ********* I Was Expecting To Take Delivery Of The Item On **/**/****, But At Present I Have Still Not Received The ...
Nov 12, 2020 by Nixson Berkmans
Service provided not completed ( com) Open
Laptotech Solutions was not able to complete the task that they where hired for....
Nov 12, 2020 by Zaki Peshimam
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's