ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Fake product delivered (Paytm Mall.com) ^Open

I have ordered Roxon Nexton badminton racquet with * shuttlecock using Paytm mall application on **th Dec ****.The have delivered a cheap quality another racquet on ** st which I rejected abd evidence sent back to Paytm mall using the aplicatio...

Jan 02, 2021 by Sharief Muhammed

Refund (Kartconnectt or Techreviews) ^Open

I have ordered two smart watches online from them and once not found the article upto the mark after the delivery which was really very fast the next day after placing order and once tried to connect with them then they are untraceable and then...

Jan 02, 2021 by Ankit Sehgal

Refrigerator freezer not working on the day (Liebherr Appliances India Private Limited) ^Open

I'm writing this with so much disappointment. My new Leibherr *** litres refrigerator installed on **th dec ****. From Vasant and co chennai. Today .I.e. *st January **** the day is utterly disappointed because of this product. There ...

Jan 01, 2021 by Srikanth Buduri

Donot receive my order (StyleAtelier in) ^Open

I have seen ad on FB of wrist watch and order them on ** Dec****, and make payment via Razorypay By UPI but still I do not get neither conformation message nor my products. It is really very serious issue. They took my money and don't provide...

Jan 01, 2021 by Sahdev Arha

Something else delivered (Amazon .in) ^Open

I ordered a few jackets from amazon and received different product instead of jackets and now they are not returning one of them ...

Jan 01, 2021 by MRUNAL MEENA

Faulty and different package delivered (Winni Celebrate Relation Online Cake Deliver N Gift) ^Open

I have ordered a white teddy and also red and white roses with basket. The delivery date were **st December **** fixed. Delivery happened on *st jan ****. Another issue is they delivered juat simple bouquet with *-* red roses that too turned ...

Jan 01, 2021 by Subrat kumar singh

Seller is not providing me Bil (Radhe Collection) ^Open

I purchased a weight machine from "Radhe Collection" Masuriya Jodhpur The shopkeeper is refusing to providing me the bill nor giving me refund for my product which I want to return it didn't meet up to my expectations...

Jan 01, 2021 by Praveen Kumar

Gift Card Extension (Pepperfry) ^Open

I had received a gift card of ₹**,*** as a wedding gift in January **** which is due to expire in January ****. But with Covid, we both have been stuck in different cities, haven’t been able to search for a flat and furnish it. I had requ...

Jan 01, 2021 by Pranav Dabke

Haven t paid my insurance money from the last four years (Syska Gadget Secure) ^Open

My name is Praneet Arya.Complaint No **********. I registered my claim in September **** and now it has been more than four years and I have not recieved my claim . I have called for more than *** times and got many assurance and promises from ...

Jan 01, 2021 by Praneet Arya

6416 (Jems watch) ^Open

My order date-**/**/**** my order delivery date...?...

Dec 31, 2020 by Nasim Ahammed Dafadar

Package returned but no refund received from paytm mall (Paytm Mall) ^Open

My package was not taken and cancelled. The order states : Delivered. Now I dont have the package o the refund amount....

Dec 31, 2020 by Amanjeet Singh Oberoi

Package not delivered (Divine window in) ^Open

I ordered three sarees from the website divinewindow.in for amount ****Rs on ** dec **** .Neither product is delivered nor the website is functional.they have looted my hard-earned money.kindly help. axetin*@gmail.com...

Dec 31, 2020 by Nitin Lamba

Fake Product delivered (Thermoclassic Site) ^Open

Product is duplicate. This is not what I ordered and it is not working properly. The product is different from what I ordered. a Product which I ordered- SMART ROBOTIC AUTOMATIC ROOM VACUUM CLEANER × * Rs. *, ***.**...

Dec 30, 2020 by Digambar Namdev Jambhale

Compliant against Tata cliq (Tata Cliq) ^Open

I am booking the opp f ** phone in Tata cliq mobile app scince one month back . company delivery boy delivered the phone **/**/****.that phone is not working properly.i send the return request the **/**/**** . return request is successfully up...

Dec 30, 2020 by Nagireddy kovvuri

Aquaguard not working effectively for 6 MONTHS now (Eureka Forbes Aquaguard ) ^Open

I had purchased Eureka Forbes' water purifier from Amazon about * months ago. Since then I have been facing issues with the purifier. While it shows that water is purifying, water does not enter the tank. Ever since I purchased the purifier,...

Dec 30, 2020 by Ruchika Poddar

REGARDING THE ORDER AND PAYMENT (Zenight in) ^Open

Ordered the set of night wear and paid the amount as their payment mode is only prepaid . I didn't receive any information regarding the order and its been one and half months . I need the amount credited to my account ...

Dec 30, 2020 by APARNA J

Package not delivered (Zenight) ^Open

I have orderd a laptop table through online paymeny i have not received any orfer neither money back. Its fraud site please help me in getting my refund...

Dec 29, 2020 by Tumiki Harini

Duplicate water filter and No AMC service (Aqua RO India) ^Open

On **th Sep **** I purchase AMC (Annual maintenance contract) from Aqua RO India for * year and immediately the water purifier candles replaced and dealer Techinician assured continious service for * year but with in * months the water purifier...

Dec 29, 2020 by Pavan Kumar E V

Gst amount taken by TirupatiSNC but profit amount not given yet (Tirupatisnc) ^Open

TirupatiSNC is the name of company. They said to open demat with us and whatever profits you earn will be given back to you once you pay the GST amount. I paid *****Rs as a GST for my profit earn through share market i.e ******RS. But till now...

Dec 29, 2020 by toran sharma

Money not Refunded (Amazon India) ^Open

I got a call on **th December from Amazon India. They told me that I have Won a Lucky draw and I have to abide by the terms and conditions to claim that reward. So I did what they told me to do. After that they asked for Gst Tax and told me tha...

Dec 29, 2020 by Sonali Sharma