E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Unable to login to Upstox due to which I faced heavy loss (Upstox) Open
I had placed an order for short sell with **** shares of Sail. The order was successfully executed however due to their login issue I couldn't square off the position. I had incurred a huge loss of *,*** rupees because of Upstox. I had tried lo...
Feb 01, 2021 by Yousuf Bukhari
Delivered Different Model Blocked Flipkart Plus Account Account (Flipkart) Open
Order id: OD****************** This order was delivered to me in November ****. The first case was opened for this on **/**/**** as different model was delivered to me. I had ordered Apple iphone ** pro *** gb but Apple iphone se **gb was deli...
Feb 01, 2021 by Vivek sinha
Not able to login to Upstox (Upstox) Open
I had to squareoff my position but I was not able to login to upstox via both mobile and web. The CC number was busy. Because of this I incurred *x loss....
Feb 01, 2021 by Jeevan Patil
Order not received (pickupwell com) Open
Ordered Original Design Genuine Leather Retro Boots from pickupwell.com and still not received nether product nor refund....
Feb 01, 2021 by Tenzin Dawa
Inappropriate item received from flipkart (Flipkart yoko spa aalt) Open
I had ordered yoko spa Salton flipkart on** Jan **. The item was received on ** Jan after await of around ** days. And what I got in the packet would surprise you...it's a broken piece of small stick.. what a shame and disgusting. How can on ea...
Jan 31, 2021 by Commander Abhijeet Ghosh
Product not delivered (VLEBAZAAR IN STORE ADDRESS 986 SWAMI VIVEKANAND BLOCK SARASWATI VIHAR SECTOR 28 GURGAON ) Open
Sir, I have placed an order for a computer motherboard in this e-commerce platform (vlebazaar), Order ID: ****** Date Added: **/**/****. But till now I am not getting any satisfactory reply from them; whenever I ask for the details they tell ...
Jan 30, 2021 by Bijan Majumder
Cheap Product Delivered (Bollywood Sex Toy ) Open
Biggest scam I ever experienced, these fraudsters took advantage of people's emotions as people in our country always considered sex and anything around it to be taboo. I ordered a love doll and there was a man who was talking to me on whatsapp...
Jan 30, 2021 by Jake Ryan
Seller send me lower quality diffrent product and charge me more (Sastajoota com) Open
I recently bought pair of shoes from sastajoota.com. they sent me picture of shoes that i Will receive but when i received shoes it look nothing like he told me what its going to be(showe in clips and photos).shoes that he sent me cost ****-***...
Jan 29, 2021 by Harpreet kaushal
1 Missing item (Amazon) Open
I've ordered "boAt Airdopes *** TWS Ear-Buds with IWP Technology, Immersive Audio, Up to **H Total Playback, IPX* Water Resistance, Super Touch Controls, Secure Sports Fit & Type-C Port(Sporty Blue)" along with * other products on **th Jan ****...
Jan 29, 2021 by Anand Upadhyay
Wrong package delivered and they are not refunding my amount (Fronsa) Open
I ordered for two jeans and gucci loffers they delivered two fake jeans without any loffers and collected total amount when I raised the issue they informed me they will deliver the orginal product in a week days still not delivered when iam as...
Jan 29, 2021 by K ramakrishna
Zoomcar refund not processed even after 8 months (Zoomcar India Private Limited) Open
I had cancelled my zoomcar booking with # JPS*NOVAC on May *. I have a refund pending of amount INR***** with zoomcar. As per policy terms refund should be complete in maximum ** days. Zoomcar has already overshot this limit by * months....
Jan 29, 2021 by Ankit Garg
Package cancelled by Amazon delivery boy without contacting me (Amazon India) Open
I ordered Samsung Tab A* from Amazon India during republic day sale in exchange offer. I got my delivery before time but delivery boy reject my exchanged phone. I don't have any problem about this. I said him delivered my product next day when ...
Jan 28, 2021 by Harsh Joon
Myntra not accepting return telling serial no mismatch (Myntra) Open
I ordered La Zoire lime green maxi dress and initiated a return request.The delivery boy rejected the product telling there is serial number mismatch.I contacted customer care but they closed the issue as resolved without actually resolving it...
Jan 28, 2021 by Anjana
Fake Products Sold Refund not processed (https perfumery co in ) Open
I purchased three perfumes under two separate orders. Two perfumes were received, both were fake. Upon which I ask for the cancellation of the order for the third perfume. My issues: Reconciliation for the fake products sold Refund yet to be ...
Jan 28, 2021 by Virendra Jain
Return within 7 days (Asus) Open
Please help me with my request. I am very upset with the purchase of Asus ExpertBook for my * years old kid on **-**-****. Serial number:LCNXCV********* I am fan of Asus as using other Asus Laptop from last ** years, however this tim...
Jan 28, 2021 by Inderjit Singh
Product not delivered yet myntra claim it to be delivered (Myntra) Open
I have ordered one US Polo Tshirt of pink color in the *st week of january. When the delivery guy came to deliver the parcel we were not at home and that guy did not handover that product to our watchman also. On *th january, I got an email tha...
Jan 28, 2021 by Sai Geetha Marapureddy
BYJUs not cancelling course (Byjus learning app) Open
JEE + NEET exam preparation online classes were purchased by me For Rs ******/- ( EMI OF ****/- for ** months ) . My sister is not being able to have so much screen time due to health issues and due to pandemic financial issues , I have lost m...
Jan 27, 2021 by Prakriti Pavani
Fraud company Product not delivered for a month (Mahadev Tyres) Open
This is the reason why one shouldn't rely on a local brand such as Mahadev tyres i.e. https://www.mahadevtyres.com/ who will neither take responsibility to deliver the product, give valid tracking nor will they initiate a refund. Bogus custo...
Jan 27, 2021 by Vivek Thakur
Hair Speak cheat people with privilege package (Hair Speak) Open
Hi - I took a premium service pre-paid card which is worth of **k and that was valid till there June **** . Due to lock down , I have been out of Karnataka and I was returning now . Entry to Karanataka banned till August **** . That premium ca...
Jan 27, 2021 by Ram Jayaraman
Issue with AC servicing (Urban Company) Open
Hi Urban Team, I have opted servicing two ACs at Surat, Gujarat one of which - Bluestar started no cooling issue post servicing, hence didn't provide feedback even though technician insisted. Later on **/** raised concern through Urban app a...
Jan 27, 2021 by Krishnamurthi Rudra
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus