E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (One plus 7 T) Open
Walk in star did fraud to me and because of that I've been going through tough times. In this covid times people are going through tough times and so do I. On **/**/**, I order one plus * T for my sister's birthday through walk in star but it d...
Feb 05, 2021 by ANUSHANK UJLAYAN
Online shopping fraud company (Mahadev Tyres) Open
Order Bosch drill machine on *th January **** still not get anything, they will fool you by giving shipment no of delhivery courier but will never handover physically material to them. It's highly organized fraud online company. Do not, I rep...
Feb 05, 2021 by Kuldeep Soni
Sbi credit card issue (Sbi Kolkata High Court Branch) Open
I have not received my sbi credit on my hand as i have moved from that address. But since then it is generating monthly bill and it is also charging fine for no reason, since i have not activate the card....
Feb 04, 2021 by abhishek verma
Unsatisfactory advisory services (Moneymax Investment Advisor) Open
I paid Rs *****/- as advisory services for share trading. However, the advice offered by the company resulted in loss of Rs. *****/- as a result of which i asked them to refund the money but they are refusing to do so. They are asking me to inv...
Feb 04, 2021 by Girish Agrawal
Zoomcar India not processing refund (Zoomcar India Private Limited) Open
I made a booking with Zoomcar India which was cancelled by Zoomcar on **st Dec'** due to unavailability of vehicle. The TAT of ** working days as per their policy is over but still the refund has not been processed....
Feb 04, 2021 by Sumeet Banerjee
Change product (Instaprojecter ) Open
Instaprojecter oder no-**** but change delivery to samsung Galaxy j* please problem solve contact number **********...
Feb 04, 2021 by Santu Kumar Singh
Consignment delivered poor quality with different colours (Sulabha creative) Open
Order number ******** and ******** received but different colors and design. The material is very low quality. Company is not responding the email for return. Mobile number ********** is closed. ...
Feb 04, 2021 by Krishnakant prasad
Wrong product received inside the box (projectorkart in) Open
Dear team I ordered for a Insta Projector from projectorkart.in , order number. ****. Worth of ****/- . Courier service delivered the box to me and I unboxed it and got flip cover inside box. I mailed them at their email id hi@projectorkart....
Feb 04, 2021 by Tapeshtoushik Roy
Package Not Delivered (www mahadevtyres com) Open
I have Ordered Battery *** Ah - ILTT*****N Rs.**** Microtek Ups ****Va E*+ Rs.**** Paid Rs.*****.** on ** Jan **** Payment gate way ref no **********. Today * Feb** so far called more *** times on phone no +******** **** and emailed *...
Feb 04, 2021 by Arun Nehru Selvam
Refund not received (Myntra) Open
I ordered a unisex puma black shoe in Myntra and cancelled the order. I prepaid for that order, so I was expecting a refund of Rs.**** from them. But they haven’t processed the refund yet. They said they processed it on **th jan. it’s been ...
Feb 04, 2021 by Haretha winmalar
Incorrect size of tracksuit given by retailer (NOW FASHIONS SHOP NO 150 FLOOR GOOD EARTH CITY CENTRE GURGAON) Open
I bought a ladies tracksuit from NOW FASHIONS showroom, GOOD EARTH CITY CENTRE GURGAON on **/**/****. While purchasing I asked the salesman bof showroom for XXL size of tracksuit to which he replied in affirmative. I made the payment of Rs ****...
Feb 04, 2021 by Dr Gourav Tandon
Items undelivered but payment already done (Zapvi.in) Open
I had ordered two back covers and a flexible screen guard from zapvi. Done the payment and received a message that I'll be shortly notified about when the delivery is going to take place. I had done it on February *st **** and till now haven't ...
Feb 04, 2021 by Harshit Jain
TV damaged (Chennai packers and movers) Open
Chennai Packers and Movers ( http://chennaipackersmovers.com) have been hired by us on Feb *, **** to move our house from Pallikaranai to Mandaveli. In this process, the screen of our ** inch TV has been damaged beyond repair, and needs replace...
Feb 03, 2021 by MANASA V
Item not ship even after one month (New Balance india online store) Open
I ordered New Balance Men's casual **** made in UK and paid rs ****.** by using credit card for the said order. Now there is no communication from the seller till date. Kindly look into the matter....
Feb 03, 2021 by Naorem Brajamani Singh
Received completely Leaked Edible Product (Paytm Mall) Open
I recently ordered Alpino Peanut Butter from Paytm Mall (Order No. ***********) , The product was prepaid and was delivered on *rd Feb, Upon Opening the Product, I found the whole thing spilled inside the box in which it was packed. I have clic...
Feb 03, 2021 by Kumar Gaurav
Refund declined (Myntra) Open
I placed a return request in Myntra for one of my orders Myntra picked up the product but declined the refund stating the product did not pass the quality check(It was used ). I Placed the return request within * hours of receiving the product,...
Feb 03, 2021 by Pratik Maniya
Item returned but didn t receive Refund (Boat) Open
I've placed an order# ****** for boAt Airdopes *** - Wireless Earbuds (Active Black) on **/**/**** and returned it due to it's defect on **/**/**** and Boat warehouse have already received it on **/**/****. I didn't receive a refund nor a repla...
Feb 03, 2021 by Ganesh Gowtham P
Paytm Mall Return of product (Sgyuvraj) Open
I ordered Boy Raw silk Solid Kurta pyjama set - Green color in * QTY from paytm mall on **Jan **** and both delivered on ** Jan **** but one of the product was damaged , the design brochure on the pocket got damaged,, so I placed return within...
Feb 02, 2021 by RAVIKUMAR RANGA
Online Fraud (Olx Army Fraud) Open
I was searching for a used bike online. while searching on OLX I found an interesting bike with a less price. on **nd January I didn't know, received a call in the morning from **********, posing himself as an Army personnel, and posted in Jay ...
Feb 02, 2021 by Saurav Kishor
They are not refunding (Creative shulabh ) Open
I ordered a golden Lehenga instead of that they gave a sea green Lehenga of very cheap quality and also they are not refunding and their number is switched off and they are not replying to my email please help me ...
Feb 02, 2021 by Aditi Singh
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus