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Urban Company
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Urban Company?
If you are not satisfied with Urban Company, file a complaint now:
1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
4. Get refund / replacement / damages from Urban Company
But before filing a complaint, you should
a. Contact the customer support of Urban Company first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Urban Company - Carpenter damaged my wall and Urban company not reimbursing the loss Open
*) I ordered carpenter service from Urban Company(UC) for curtain rod installation *) He Damaged my wall *) I informed UC on chat and they asked me to hire external mason to repair the wall. *) They said damage is reimbursable upto **,*** IN...
Oct 27, 2022 by Niraj Mohan
On Sep *th I booked for a AC repair and a deep clean service. Technician named venkatesh was assigned for Sep *th and he came and checked the AC , he mentioned that some issue at the board, it has to be repaired. When I asked how much and whe...
Sep 13, 2022 by Vinodh GN
Urban Company - ISSUE NOT RESOLVED EVEN AFTER PAYMENT IN ADVANCE Open
My AC was not cooling so I booked online gas refilling service of Urban company that included the checking of leakage and filling of gas, on ** June ****. The technician visited on the next day and filled gas without proper checking of the leak...
Jul 04, 2022 by SACHIN PARASHAR
Urban Company - Invoice breakup was not provided for a service Overcharged and duped Closed
The invoice breakup up for the plumbing service or the spare parts bought was not provided. I was misled. The Customer Care is also not responding to my complaints, emails or calls. ...
Jun 22, 2022 by P Murmu
Urban Company - AirConditioner Electronic Boards Damaged Open
I requested for AC service with Urban Company on **-March. Their service person told the boards got damaged during service and taken away for fixing that repair. But he didn't return it after * month, when I tried to file a complaint with polic...
May 19, 2022 by Aravindan S
Urban Company - AC DESTROYED BY URBAN COMPANY Open
My name is Gaurav and I am resident of North Bangalore, I have a complaint against urban company, I shifted permanently in Bangalore in **** March, I have booked one installation of Split air conditioned at my home through urban company app. Te...
May 02, 2022 by Gaurav Verma
Urban Company - Scammed AC servicing set up Closed
Mar ** - AC servicing done Performance detoriated Aug **th - LTV and Gas needed replacement, *k spent and ** days warranty Oct - Mar - AC not used due to winter Mar ** - Again advised by UC that LTV and Gas replacement mandatory to proceed ...
Mar 15, 2022 by Sayan Bhattacharya
They sent a professional to repair my tv on the March **th **** to my parent's address in lucknow. He picked up the tv without giving any reciept or invoice lying to my father that he will send it via online to myself. When the professional cha...
Mar 12, 2022 by Shrishthi Dixit
Urban Company - TV repair Pathetic experience heavy losses with Urban Company services Open
My experience of UC TV Repair service- They have tied up with local mechanics in your area without any background checks. I booked for TV repair service and the so-called professional picked up my television set and returned back my original p...
Feb 15, 2022 by Arun Gupta
Urban Company - Complete service not received Closed
I had booked for UC parlor services on **nd September ****. The professional who arrived for the service said she did not have enough wax so she will do only hands wax and would come again the next day for legs wax. But she never arrived despit...
Oct 16, 2021 by Anusha Pai Fondekar
Urban Company - Service guy did minor repairing but charged for new installation Open
Urban Company Service guy charged me inappropriately. I will make sure i get refund for this. I wont tolerate any wrong doing. & I know this is extremely wrong to charge heavily to a customer for minor repair work (which wont be called repairin...
Aug 28, 2021 by sulav agarwal
My antique wooden frame has lot it's colour and lustre...
Aug 04, 2021 by Vandhana Chatrumal Hemdev
Urban Company - Service denied after taking complete payment Closed
I had a painting job scheduled, and the team allocated to the job came and denied the service after taking the money, saying that the job as instructed would take a 'lot of effort' from their side. I have sent multiple emails and raised **ish c...
Jul 02, 2021 by sana simran
Urban Company - Washing Machine Repair Closed
The Washing Machine Technician Reached at my place very late. Since we have to go somewhere due to some family requirements, the late coming is not acceptable. After physical inspection of Mahcine he has confirmed us that the dryer Motor is fa...
Jun 10, 2021 by Santosh Kumar Tripathi
Urban Company - No response from customer service Open
I'm unable to redeem my gift voucher to book a service. I've sent multiple emails to Urban Company but no one is responding. There is no phone number to their customer service. It's very annoying that we are unable to contact them whatsoever. ...
May 15, 2021 by Kumar M
I got my LED TV repaired through a technician sent by Urban Company, and paid a large sum of money for the same. As per the technician, he claimed that he had replaced a faulty mother-board inside the TV with a new motherboard. I asked him spec...
Feb 12, 2021 by Shatadru Sen
Urban Company - Issue with AC servicing Open
Hi Urban Team, I have opted servicing two ACs at Surat, Gujarat one of which - Bluestar started no cooling issue post servicing, hence didn't provide feedback even though technician insisted. Later on **/** raised concern through Urban app a...
Jan 27, 2021 by Krishnamurthi Rudra
Urban Company - Regarding uninstallation of split AC Closed
I had booked service to uninstall my split AC. The technician cut the pipe from external and internal unit which is not the correct procedure. Now when I will install it at new location to connect the pipes gas welding will be required....
Jan 13, 2021 by Ravindra
Urban Company - Paid for painting a few walls a month ago and still the work is not done Open
I decided to get a few walls paint in my house and booked it through Urban company. Their representative visited my house Mr Wasiq Ahmad who’s a cheat. I got a quotation and paid prepaid partial amount of around *,***₹ After receiving the...
Jan 10, 2021 by Shantanu Garg
Urban Company - Poor painting job Open
I booked a paint job for **k. The workers came and started the work, then occasionally supervisor came and started cutting the scope of work. It came to a point that I had to ask them to just leave. So here is the situation, Paint work inco...
Dec 31, 2020 by Amit Batra
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Questions about Urban Company
Ask questions about Urban Company and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Urban Company?
What is Urban Company office address?
Urbanclap Technologies India Pvt Ltd
Plot No 416, Udyog Vihar, Phase 3,
Sector 20, Gurugram,
Haryana - 122016
What is Urban Company customer care email?
help@urbancompany.com
customerservice@urbancompany.com
Where to find Urban Company discount coupons?
Who is the Owner / CEO of Urban Company?
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