How to file a complaint against Urban Company?
- Go to "File a Complaint" page
- Choose Urban Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Urban Company
Urban Company
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Helping you with Urban Company complaints
If you want to complain about a problem that relates to Urban Company, you have reached the right place. Find your rights, raise your complaint and reach the right person to get it sorted.
Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
File a Complaint
If you are not satisfied with Urban Company, file a complaint now:
1. Go to "File a Complaint" page
2. Choose Urban Company and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Urban Company
But before filing a complaint, you should
a. Contact the customer support of Urban Company first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Urban Company
If you have an issue with the Urban Company services, you could be entitled to a refund.
Find the contact details of Urban Company to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
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Legal Network
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Urban Company - Washing Machine Repair Open
The Washing Machine Technician Reached at my place very late. Since we have to go somewhere due to some family requirements, the late coming is not acceptable. After physical inspection of Mahcine he has confirmed us that the dryer Motor is fa...
Jun 10, 2021 by Santosh Kumar Tripathi
Urban Company - No response from customer service Open
I'm unable to redeem my gift voucher to book a service. I've sent multiple emails to Urban Company but no one is responding. There is no phone number to their customer service. It's very annoying that we are unable to contact them whatsoever. ...
May 15, 2021 by Kumar M
I got my LED TV repaired through a technician sent by Urban Company, and paid a large sum of money for the same. As per the technician, he claimed that he had replaced a faulty mother-board inside the TV with a new motherboard. I asked him spec...
Feb 12, 2021 by Shatadru Sen
Urban Company - Issue with AC servicing Open
Hi Urban Team, I have opted servicing two ACs at Surat, Gujarat one of which - Bluestar started no cooling issue post servicing, hence didn't provide feedback even though technician insisted. Later on **/** raised concern through Urban app a...
Jan 27, 2021 by Krishnamurthi Rudra
Urban Company - Regarding uninstallation of split AC Closed
I had booked service to uninstall my split AC. The technician cut the pipe from external and internal unit which is not the correct procedure. Now when I will install it at new location to connect the pipes gas welding will be required....
Jan 13, 2021 by Ravindra
Urban Company - Paid for painting a few walls a month ago and still the work is not done Open
I decided to get a few walls paint in my house and booked it through Urban company. Their representative visited my house Mr Wasiq Ahmad who’s a cheat. I got a quotation and paid prepaid partial amount of around *,***₹ After receiving the...
Jan 10, 2021 by Shantanu Garg
Urban Company - Poor painting job Open
I booked a paint job for **k. The workers came and started the work, then occasionally supervisor came and started cutting the scope of work. It came to a point that I had to ask them to just leave. So here is the situation, Paint work inco...
Dec 31, 2020 by Amit Batra
Urban Company - Pathetic experience Closed
I had scheduled a service for Bathroom cleaning (* bathrooms) on December *, ****. On the so-called professional’s arrival, my father asked him if there is a way to add kitchen cleaning to the service, or shall we book another service altoget...
Dec 18, 2020 by Aditi Singh
Urban Company - 1199 I was to use bu July 2020 Open
My credit was till July 2020 as I am a senior citizens I did not want to Use their service due to COVID Now they say they cannot extend the validity .it is absurd in these times also they want to grab money Ranjanupanda ...
Dec 15, 2020 by Rnjan panda
Urban Company - Painting and water proofing work not done properly Closed
Booked water proofing and painting service from Urban Company in Pune. They performed the service with ***% advance. Within ** days the issue resurfaced and there are cracks on the wall and paint peeling off. I raised complaint with UC and aske...
Dec 04, 2020 by Kalpak Patki
Urban Company - Did not get the refund Closed
I booked bathroom cleaning and person denied to come so I had to cancel the booking and I haven't received any refund and could not contact customer care too. It's been more than ** days and there is no even single number to contact the person...
Dec 02, 2020 by Nithilam R
Urban Company - Pest control service not provided Closed
I have booked a pest control service under which UC suppose to give * visit. Only work done in *st visit.*nd visit is pending since *st november and they are rescheduled the same for *-*times. No body is responding and unable to talk or custo...
Nov 12, 2020 by Shubhrangshu sengupta
Urban Company - Service not booked but deducted money not refunded Closed
A salon service booking was intiated through urban company app on *-nov-****. The payment is donne through google pay.Even after payment deduction, no booking confirmation recieved and a system generated message that the transaction has failed ...
Nov 09, 2020 by Shraddha Srivastava
Urban Company - Fridge repair Closed
I HV requested Fr my fridge repair.aperson came.checked it.as per his version part is unrepairable..u HV to make new wiring.which cost **** rs.i agreed.he repaired same part nd taken ****rs.im a senior citizens.cant move out being paralysed.pl ...
Nov 09, 2020 by M.p.arora
Urban Company - Ac repair done wrong Open
I got the AC gas filled through Urban Company and paid the technician through Google pay. The company have * months warranty but the gas leaked twice. I am trying to contact the company but there is no contact details available...
Jul 28, 2020 by Ashish Goyal
Urban Company - Spoiling the product to generate extra money and opportunity Closed
While reallocation of my Ac they damaged the gas valve so the gas can leak and they can come and do the refiling to earn extra money from the service. there are lot of proof available on the platform where people had the same issue from urban c...
Jun 21, 2020 by Punit kumar
Urban Company - Defective servicing Open
Requested URBAN COMPANY the service for AC GAS FILLING ON ** May and paid initial advance of Rs. ***. The technician came and said that the gas has to be filled for which amount specified has to be paid. He filled the gas overva short time and ...
Jun 21, 2020 by N. S. V. KAMESWARA RAO
Urban Company - Urban Slap Open
I ordered a chimney cleaning from urban company (urban clap) and the professional arrived and did it. Two days later my motor shorted and burnt and became damaged. It will cost Rs **** to repair. I have already paid Rs **** plus Rs ***. The pro...
Jun 20, 2020 by Saif
Urban Company - Left the job incomplete Closed
I had this issues from the day I took my AC service. The technician worsen my AC as it has no fault before and nobody from your side providing me solution they said me to wait for **hrs and it's been ** hrs I haven't received any call from you...
Jun 11, 2020 by Swati Katare
Urban Company - Worst Servicing Open
Neighbours staying above us had called people from Urban Company for servicing of air conditioners. While cleaning their air conditioners, they damaged our air conditioners. If they don’t know how to clean when they should not come atleast ou...
Mar 07, 2020 by Sneha Chowdhart
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