E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Glokaldeals Com) Open
I saw this e commerce company advt on Bhim UPI offer section and there was a discount of rs ****/- using code UPIFREE and I have to pay shipping and taxes rs ***/- but there is No COD option . I paid this amount by Razorpay gateway and received...
Mar 18, 2021 by Vishwambhar Ramesh Sarsar
Scammed Wrong product recieved Third quality product (Mkart shoppy operate through whatsapp number and instagram id Mkart shoppy) Open
I purchased a shirt from a whatsapp shoppy called Mkart shoppy, they operate through a whatsapp number ********** and also available on instagram on the name Mkart_shoppy. I clearly made order for a ** size shirt and they send me a ** size shir...
Mar 17, 2021 by Harishanker R
Defective non working motherboard (Vedant Computers Sales Private Limited) Open
I have ordered for a new asrock motherboard the delivered one is damaged/defective product. I immediately sent back to the dealer. dealer told the product is defective but did not provide me a refund/replacement I want full refund for providing...
Mar 17, 2021 by Athul Jayaram
Local fake product instead of original one (Amazon India) Open
i am prime member of amazon service i regularly buy products from this site as usual i ordered realme earbuds through this site in the month of september last year . and got its delivery on **th september it's been * months and since last...
Mar 17, 2021 by shivangi malviya
Service charge taken compulsory (Malaka spice kp ) Open
The min we were seated we told the waiter we would not like to pay the service charge as it’s not compulsory. But they said no you have to pay. And then one by one including their manager were coming and irritating us with same issue. We had ...
Mar 17, 2021 by Hrishikesh Baravkar
Mahadev Tyres Delhi is fraud (MAHADEVTYRES https www mahadevtyres com ) Open
I have placed order on MahadevTyres website, order no.- #*KPHBT STARQ W* Pressure Washer from https://www.mahadevtyres.com. The order was placed on **/**/****. It has been many days now and it still shows under processing. Also phone calls are ...
Mar 17, 2021 by Sathiyaraj B
Package not delivered (Teeslion) Open
I have ordered from teeslion on * feb of three shirts of l size and after ** days i still not recieved my package my order id is ***** kindly help me to refund my money and my contact number is **********...
Mar 17, 2021 by Anshul Jain
Refund not received (Byjus) Open
I have taken a course from byjus, as per the policy of byjus I have cancelled the course within **days and I have sent back the product to byjus, But its been * months byjus has not refund my amount which I have paid as down payment and they ar...
Mar 17, 2021 by Zakir Ahmed
Denying service under warranty by fraudulent manner (Poco) Open
I have purchased POCO M* Pro mobile in flipkart, in invoice its clearly mentioned that warranty for handset is * year and for accesories it's * months, i want to claim that my battery is not removable and not detachable from handset and no wher...
Mar 17, 2021 by Ch pavan kumar
Ordered cancelled no refund (Mobiles sell) Open
I recently saw and Instagram page called Mobiles.Sell about a product that i have been searching for. After seeing some customer review I thought that it was a legit business page. So I messaged on the Whatsapp link given on the page and procee...
Mar 17, 2021 by Allan Ryntathiang
Defective Product (Lenovo) Open
I would like to bring to your attention, with reference to the laptop purchased from Croma Online (Order ID: SLE***EC*******, S***-**IIL Laptop (idea pad) - Type **VV, Serial No: MP*SBWYC) in July ****, which is under Warranty Start Date: ****...
Mar 16, 2021 by Sudharsanan Ramaswamy
Package not dispatched and delivered (Snapdeal) Open
I ordered Dell XPS ** (W******IN*) Ultrabook at ** Feb **** on Snapdeal, it was at discount. After waiting *-* days, i saw that my package was not dispatched. I called Snapdeal customer care and they told me that it was an technical error, if i...
Mar 16, 2021 by Kanhiya Sharma
Amount not refunded incomplete and damaged order received (Label Suit Com) Open
Order number: LS************ Ordered two suits, one was asked for refund but the person who owns this brand is now denying working there or having accepted my order. I have order details + call logs of having spoken to her where she told me ...
Mar 16, 2021 by Sujata Teotia
Burnt bike due to faulty service part (KTM) Open
This all started when I first noticed a crack in my tank of my KTM *** ADVENTURE during a routine wash. I complained to KTM on the same day and discussed it further with Shantanu Service Cluster manager for Gujarat. He asked to keep it quiet an...
Mar 16, 2021 by Sagar Agrawal
Package not delivered (PB LIFESTYLE) Open
Ordered only for a chair add came in Facebook and also payment made through razor pay on **/**/**** totally Rs.*** including delivery charges . but no receipt no order confirmation message no delivery instructions so far ..seems it is an...
Mar 16, 2021 by prabhu
Missing product (Flipkart) Open
ON *TH .I ordered a MOBILE POCO M* IT WAS PREPAID IT WAS DELIVERED ON **TH FEB.. BUT THE PRODUCT WAS MISSING FROM THE PACKAGE so. I raised an issue they promised to resolve till the return period and after the period They..BLOCKED TO ME . I h...
Mar 16, 2021 by Jogendra Patra
Unsatisfactory service (Whirlpool Engineering Services Private Limited) Open
I have purchased my refrigerator on **/*/**** ,there hasn't been any problem till Feb * ****. After that the freezing and cooling issues started and I approached whirlpool customer care for the service .. Its almost * times I have complained a...
Mar 16, 2021 by Varshini
Refund of Rs not received yet after multiple follow ups (Flipkart) Open
I have booked flight on Flipkart on *th March **** from Mumbai to Toronto the amount of Rs ***** was deducted from my ICICI account but booking was not confirmed.The customer care told that refund is initiated on the same day *th March at *.**...
Mar 16, 2021 by Amit Salunkhe
Not able to replace the product even it has the policy (Ajio) Open
I have ordered a shirt from ajio it was delivered to me on *st march **** but was not marked as delivered. I want to exchange the size so i asked them to mark it as delivered then they said that it will be done by **th march then after that the...
Mar 16, 2021 by Meet Chetankumar Isarani
Faulty product send by maxbhi Com (Maxbhi Com) Open
Hello Sir, This is to bring to your notice that I had purchased LCD with Touch Screen for Samsung Galaxy J* plus Blue (display glass combo folder) from maxbhi.com on ** march ****.but I had received a faulty product and I informed them.as per t...
Mar 15, 2021 by Shyjo Varghese
Wrong package delivered (Suitslabel) Closed
They delivered the wrong package and they are not picking up the call. There is also no option of returning the item on their website....
Apr 28, 2019 by Pooja agrawal
Wrong product delivered (Willora) Closed
I ordered a set of * Kurtis on **/**/**** from this website. My Order No is WLR*************. I received my package but it is totally different than I ordered. Also, I got only * Kurtis of XXL size instead of * Kurtis of XL size. I mailed to th...
Apr 28, 2019 by Puja Brahmbhatt
Package not received (shopingkaro) Closed
I ordered Redmi Note * Pro * GB variant on Shopingkaro for ***** on April **. Before and after the order, they contacted me. But after * days when I call them to know my status, they didn't respond. After that, the site was disappeared. Please ...
Apr 28, 2019 by Akshay Krishna
Order cancelled and refund not given (Mobiclues.com) Closed
I have ordered a beard trimmer from mobiclues.com under order no. #**** on dated **st March ****. But on dated **.**.**** order was cancelled and they wrote to me that they will refund the money within the week. But I didn't receive the amount ...
Apr 28, 2019 by Amit sharma
Delivered wrong product (Jubliworld ) Closed
They delivered the wrong product which cheap in quality. I want my money back. Please do the needful....
Apr 28, 2019 by Abhishek jain
Complete refund not initiated (Myntra) Closed
I have ordered a Kurta for Rs.****/- from Myntra. The product colour was shown white in images but received gold coloured. I returned it back to Myntra I received a refund in * days and i.e, Rs.***/- only and not received Rs.*** i.e delivery ch...
Apr 28, 2019 by Rajesh singh
Package not delivered (Amazon.in) Closed
My order '***-*******-*******' for 'Behringer UMC***HD U-PHORIA MID Interface with MIDAS Mic Amplifiers' placed on **th April ** was not delivered. On lodging a complaint. I was asked to wait until **th for the update from Amazon's investigatio...
Apr 28, 2019 by Deepa Ashwathram
Fraud done by a person (Olx Seller ) Closed
The person Vikas Patel having an account on Olx India fooling people by showing an Indian officer original identification and documents. +************ is the phone number of that fraud person. If somebody asks him the actual address he will abu...
Apr 27, 2019 by Amar Rawat
Package not delivered (Fashion_adda11) Closed
I had ordered a pair of Nike air shoes from fashion adda ** which advertises on Instagram. I was asked to pay online and when I paid the money the owner called me and told me that the shoes are not available and he would not be shipping the sho...
Apr 27, 2019 by Daljeet
Account blocked by the company (Flipkart) Closed
I purchased a google chrome cast from them and just went for return because it was not compatible with my tv. But they provided me with a replacement and blocked my account. Its a **** rupees product and also it is damaged from the side. I co...
Apr 27, 2019 by Indrajeet
Package not delivered (Amazon .in) Closed
Package not received and in the order status, it is showing that it has been delivered to me. Kindly do the needful....
Apr 27, 2019 by ASHISH PANDEY
Package not delivered (Pynkvilla) Closed
I have ordered Man United away kit on **-**-****. After that, I have not yet received any message from the Pynkvilla regarding the delivery of the product. Its been over one and half month and still, I have no details regarding this. Help!...
Apr 27, 2019 by AKSHAY CHABBRA
Not giving refund (Jaxtakart.com) Closed
I ordered a battery from Jaxtacart on **th April **** but there was no update till **th. On **th I received a call from Jaxtacart saying the product is out of stock. So I asked them for a refund and he started saying that refund is not the comp...
Apr 27, 2019 by Pradeep Tiwari
Wrong product received (Onlygowns.com) Closed
I ordered from this website. I have got a completely wrong product from www.onlygowns.com. Please do the needful....
Apr 27, 2019 by Bharathi srinivas
Refund not available (Peenar.com ) Closed
Product ordered through Facebook login. Product duly received through cash on delivery. But the product received does not match the one that was ordered. In fact, it is way cheaper than the actual product ordered. Details Refreshing Green Co...
Apr 27, 2019 by Madhu Tulsiyan
Duplicate pen drive delivered (Shopdron ) Closed
I ordered an HP ** GB pen drive from the Shopdron online site but when I receive pen drive it's duplicate and not have a code of pen drive. I can't add any data in that pen drive. Also, the website is not responding to my email and their custom...
Apr 27, 2019 by Dharati
Damaged package delivered (Smartwatch ) Closed
I ordered a smartwatch. Order Id **-*******-****. It was the normal defective watch. That was not a smartwatch which I ordered. So I request you to change this watch as soon as possible....
Apr 27, 2019 by Aromal.ak
Service not given (Paramountmax.com) Closed
They sold me health insurance on the name of United India insurance company. After getting the payment they are not picking my phone. Now all numbers related to them are switched off. After done some research I found out that it is a fake com...
Apr 27, 2019 by Gavendra Singh
Fake product received (Dealclear.com) Closed
Fake product received. Not in working condition and no refund offered. Please do the needful....
Apr 26, 2019 by Gananath Soren
Refund not yet received (Flipkart) Closed
I had ordered Redmi Note * Pro on Flipkart during flash sale and I had to cancel the order for some reason and after cancelling they said that the refund had been initiated and that the amount Rs ***** would be credited to your bank account by ...
Apr 26, 2019 by Niketh Mohan
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus