E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Delivered damaged product ( RADIANTINTERNATIONAL ) Open
I ordered power bank.but I got a damaged one.i want to return the product and refund the money that I have paid....
Mar 23, 2021 by Dinesh Patel
MI TV not working (MI TV 43 inch ) Open
I got MI Tv in the month of January ****, since then I have been facing many technical issues with that TV, On **th March ****, I have raised the issue regarding the tv when it is not working at all. Since then I have been calling them daily, e...
Mar 23, 2021 by Ramesh
Package not delievered (Teeslion) Open
I had ordered a shirt amount of ₹*** on Feb**month but still not receive the order. I had paid it through net banking in advance....
Mar 23, 2021 by Maheswarreddy
Exchange of products not done yet Items have been received New items not shipped Order Id is (Clovia) Open
My order has still not shipped after they got my exchanged items on **th March ****. They delaying shipping every day. I'm very pissed with them now. They have shared whatsapp number but no one replies there. I've written so many mails and have...
Mar 23, 2021 by Tuhina Chatterjee
INSARAF Furniture product not delivered (Insaraf Furniture) Open
We placed an order of * dinning table with INSARAF furniture worth ***** rs. They took this order on *th January, ****. As per their website tracking shipping date was **rd February, ****. I started following up with them when product was not s...
Mar 23, 2021 by Neerupma Dwivedi
Wrong product received and no return (Shirtdekho com) Open
I had ordered an shirt from shirtdekho.com on cash on delivery which was also confirmed by them via call. The product which was received included a damaged shirt, ot the same which i had ordered and the wrong size as well. While i tried ...
Mar 23, 2021 by Gauraang Sharma
Fraud dealer (WDHS MART company) Open
Myself Jagadheesh.U From RT Nagar Bangalore . I Had To Complain For WDHS Mart Franchises Because They Told Me Ayurvedic Product Distribute Dealership Vacancy In Bangalore So I Have Committed Transfer Amount **,*** On **/**/**** And They Are Sen...
Mar 23, 2021 by Jagadheesh
Dishwasher machine is faulty Same problems occurs again and again and company is unable to resolve a (BOSCH Home Appliances) Open
I have purchased Bosch dishwasher SMS ***WG**I ON **TH August ****. Since then I am facing lot of problem with this machine. Most of the time it becomes out of order as evident in my complaints for repairs on **th November ****, **th December *...
Mar 22, 2021 by Vikram Pratap
PACKAGE NOT DELIVERED (Teeslion com ) Open
I HAVE ORDERED * SHIRTS ON TEESLION.COM WEBSITE ON **-**-**** AND MADE PAYMENT OF RS.***/-. BUT STILL THE ORDER HAS BEEN NOT DELIVERED BY TEESLION.COM I HAVE SENT MANY EMAILS TO THEIR CUSTOMER CARE EMAIL MENTIONED IN THEIR WEBSITE BUT THERE IS ...
Mar 22, 2021 by Lakshmi Narayana
Refund not Initiated (Tkaamez) Open
I have placed my order on **-**-**** and according to company policy order must be delivered within *-* days and if there is any delay they will inform but there was nothing like that and today on **-**-**** I have cancelled my order but there ...
Mar 22, 2021 by Naman kalra
Elite chair not delivered (Pb life gaming chair) Open
I had ordered chair and made the payment online from pb lifestyle but my chair is not delivered neither did I receive any text confirmation from them. The order no which I noted down on payment was #9527...
Mar 22, 2021 by Juhee Vatsa
Fraudster and scamming innocent DSLR Seller (Dslr Seller Greek importers) Open
This burglar promotes himself as Dslr seller (Greek_importers) and promises to sell phones at cheaper prices, he first asks u to send half amount as token Advance and the rest after receiving. He sends an unknown invoice and makes u believe tha...
Mar 22, 2021 by Naveen Kumar
Package not delivered (gizmoshop in) Open
I have ordered smartphone from gizmoshop.in on **-**-**** my paying rs.*****. They haven't shipped the products even after a week. Iwanted to cancel the order and mailed them and they replied to refund in *-* days. Ever since there is no respo...
Mar 21, 2021 by Arjun A
Cash paid but item not recieved (Elite Gaming Chair PD life style) Open
This is fraud ...
Mar 21, 2021 by Shabeerali K
Wrong product delivered and getting multiple parcels for a single order (Meesho App) Open
I ordered a suit on meesho.on **th march ****,in the app, the product was not even showed as shipped , but I recieved it on the same day itself.i took the product thinking there could be some technical mistake on the app thats why it is not sho...
Mar 21, 2021 by Siddhant Jain
Refund not credit in my bank account (Zara) Open
Refund initiated by zara on **-**-**** for rs ***** not credited in my account Refund confirmation submitted by zara is as below: Date and time - ****-**-** **:**:** Merchant Txn ID - ********* Citrus Txn id - OL******************* Source...
Mar 21, 2021 by Shobha Jain
Not received delivery and any status for delivery refund pblifestyle myshopify com (PBLifestyle Elite Gaming Chair) Open
I have ordered the Elite Gaming Chair on **th Feb ****. After completing the payment delivery status is not available. I tried to call customer care service but not receiving any update to date. Not received delivery or refund....
Mar 21, 2021 by Hemant Pawar
Shipment not recieved (Solo luxury ) Open
The worst online site solo luxury. I have been waiting for my product since months. They took full advance payment. Please guys this is a huge fraud , never even think of even starting a conversation with them they will fool you into anything a...
Mar 21, 2021 by Ketki patil
Refund not given (Cakesportal) Open
I had ordered a half kg cake "desirable choco" on **-Feb-**** with order #*****. First they asked for extra delivery charge on next day even though order confirmation shows free delivery. Then i asked them to cancel the order and give refund. I...
Mar 21, 2021 by Yaduveer Singh
Refund not received (byfocals com) Open
I had ordered two Full salwar suits: I got two cheap tops and * cheap shawl which I had not ordered. Now, they have sent me a mail saying that i should return the items with my own cost and i should buy again from their site. How can anyone ...
Mar 20, 2021 by Sunitha Guruprasad
Delivered a fake product (Ezeedeals) Closed
I have booked an android smart watch but they delivered another watch. Please do the needful....
May 04, 2019 by Karan
Wrong product delivered (Wedszon.com) Closed
I ordered gowns from wedszon.com but I got three very low-quality sarees costing *** each. I tried to contact customer service to return it. They said that they will contact me shortly but still they didn't contact or replace the product. ...
May 04, 2019 by Bhanja Dash
Wrong product received (Punayaa) Closed
Ordered for orange Kurti received blue low-quality Kurti. The material was not worth for **** Rs. Waste of money. What shown on the website is not received. Please do the needful....
May 03, 2019 by R. Prema
Fake product delivered (Jameshop.co.in) Closed
I had booked apple airpods from jamesop.co.in as it showed on my facebook page. But I received some Chinese unknown brand earpods. As per their site, I complained at email id, their contact us id but in vain. No reply from them. Kindly help me ...
May 03, 2019 by Dr chetan shenoy
Not refunding my amount (Maidin) Closed
As the company was already shut down but they promise to refund back my amount added in their wallet, but till the date not received my amount. Please help....
May 03, 2019 by Sita rawat
Bad quality product received (Willora fashion ) Closed
I have purchased a set of * Kurtis but what I have ordered it is totally opposite and the quality of clothes is not good. It is like that is used by other people. I also tried to call but the number was fake and not responding to the mail. I wa...
May 03, 2019 by Venice david
Incomplete order delivered (Paytm Mall) Closed
I ordered Biba asymmetrical kurta which is * piece kurta contains jacket. Also, I received the only jacket. Please do the needful....
May 03, 2019 by Shweta verma
Defective TV received (Flipkart Online Shopping) Closed
I purchased a TV from the Flipkart. The TV got delivered on **.**.****. The technician visit at home on **.**.**** for the installation. When we opened the seal of the box we saw that the display of the TV was damaged. We filed a complaint on F...
May 03, 2019 by Kamchatka venkateswararao
Refund not made (Pepperfry) Closed
Order ID: *********. Defective product supplied by Pepperfry. Returned on **/**/** and refund was to be made within * to ** days. Neither refund made nor Mr Ayan Panigrahi (Studio Pepperfry, Saltlake Sector * Kolkata) nor customer care giving a...
May 03, 2019 by SHAILESH KABRA
Wrong product received (Limeline) Closed
They give me a saree which is so dirty and don't take my calls. This is a fake website. Please take action against them. Hope we will find justice one day....
May 03, 2019 by Archana Vaid
Refund not given (Fastrack.in) Closed
I had ordered a watch from Fastrack official website on ** April and paid through google pay. I received the confirmation mail for my payment but I didn't receive any confirmation for my order from Fastrack. I contacted them and later I was inf...
May 03, 2019 by Sameeksha V Shetty
Wrong brand product received (LootFree.in) Closed
I have been looted this time from these guys. I ordered a Bose sound sport truly wireless headphone, instead received some dummy no brand wireless speaker. **** rupees have been completely wasted. I request you to look into the matter and do t...
May 03, 2019 by Nowshad C S
Package not delivered (Quikr) Closed
I had ordered a Sofa Set from Quikr on **rd of April. However, I did not receive it till date. I was promised by Quikr team that it will be delivered by **th of April. I am staying in Noida as of now. I had told them that as well. Now I am in B...
May 03, 2019 by Ustain
Shipment cancelled after shipping (Flipkart) Closed
Flipkart cancelled my ** orders after shipping them. On the website, they mentioned: "Due to limited stock, the seller has cancelled the order." But of course, the stock was enough that's why it got shipped. On calling customer care, they said ...
May 03, 2019 by Pranjal Ranjan
Wrong product delivered (Houseoflahengas.com) Closed
I have ordered a combo of * long Kurtis from https://www.houseoflehengas.com on **th April ****. It was confirmed and I received the following message: Combo of * Designer Gown Kurtis In stock Quantity : * Date : **-**-**** **:**:** Statu...
May 02, 2019 by Shilpa
Wrong and used product received (Myntra) Closed
I ordered Wrangler jeans from Myntra they delivered me a wrong & used product. After the return, they hold my payment....
May 02, 2019 by Sujit Kumar Beura
Wrong order delivered (Wedspack.com) Closed
I have ordered lehenga from wedspack.com. Its cost was *** i.e *** was the lehenga price and *** was a delivery charge. They are a fraud. I am not even getting the option to return the product. They are not even showing my order details on the ...
May 02, 2019 by Priyanka Adaki
Very poor product was delivered (Vastrova.com) Closed
Since the quality of the delivered product was very poor I want to return it back. I could not find any contact detail of the website. However, I initiated the return from the website but did not get any response. Also, the price mentioned in t...
May 02, 2019 by Gaurav Gupta
Damaged product delivered (Tata Cliq) Closed
I have ordered Panasonic ** inch led tv through Tata Cliq website. The product got delivered on time, but I found tampering on the packing so I opened the box to check out and I found the led tv screen was broken. I requested a return. But ther...
May 02, 2019 by S.kiran kumar
Parcel not receive as per order (Limeline) Closed
Very bad website. Don't buy at all from it. I ordered a gown and they sent me cheap quality Saree. This type of website should be removed by Google. They are just making money by making fool to people....
May 02, 2019 by Meghal
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus