E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Regarding Fake Recruitment (http shikshaabhiyan org in ) Open
Hi, As we noticed and filled form about teacher vacancy through website http://shikshaabhiyan.org.in/ and made a payment of **** rs. but now we didn't get any notification about payment and other things. While we tried to login to get notif...
Mar 18, 2021 by Ranjeet kumar
My parcel yet not delivered (Faschic 14) Open
I hv never ever seen the more worstest site than this it's really horrible...
Mar 18, 2021 by Shilpa Jindal
No response after ordering and the link in the mail ID is not working (Elite Gaming Chair Pblife style) Open
I have ordered Elite gaming chair from PB Lifestyle on ** Feb ****, I received a confirmation mail as well. There was a link provided to check the status in the confirmation mail which worked on the day of ordering. However, when I tried checki...
Mar 18, 2021 by Senthil Kumar S
Package not delivered (Tees lion) Open
I have ordered a shirt on January **rd. It has not been delivered yet. Product ID: ****. ...
Mar 18, 2021 by Sandeep P R
Wrong Product Delivered for Smart Vaccum cleaner (eRobor Store) Open
I have ordered for Smart Robot Vaccum cleaner, but recieved Ximeijie product. It looks very cheap and not doing the expected work. eRobot store was cheating users by showing good products and sending cheap products. Their return policy also dif...
Mar 18, 2021 by Sujanya
Wrong product delivered by amazon and now not picking up the return (Amazon) Open
I have ordered a product on amazon on **feb costing **** INR. They sent me the wrong product. I called their support and asked to return it. They said we can only replace. I said ok. Next day replace failed as delivery boy didn't show up. Calle...
Mar 18, 2021 by Ashutosh Agrawal
Package not delivered (Cosmeticsatbest ) Open
Hello i had orders bunch of cosmetics from a instagram store called cosmeticsatbest on **feb **** this is my second order with them... Idk whats wrong with the team... On **march they told me all the order are being shipped and ill receive it s...
Mar 18, 2021 by Ankita patel
Wrong product received (Meesho) Open
I ordered lehanga choli from meesho. but i got wrong product delivered. I used COD payment method. Further delivery is not updated on meesho. I raised complained about that i received wrong product with. I don't know they will help me or not. I...
Mar 18, 2021 by Anamika dewangan
My ordered not delivered 22 days completed i loss rs 299 (Chillsmartmart) Open
MY ORDERED NOT DELIVERED STILL,I PAID THROUGH ONLINE RS.***.** DAYS COMPLETED. PLEASE REFUND MY MONEY ...
Mar 18, 2021 by Catherin
Product not recieved (TV ) Open
This is Sathish from Saveetha University. We had placed an order for a curved full HD TV from your website on the *th of January ****. We have paid the full amount yet we have not received any information on the product delivery. The website st...
Mar 18, 2021 by Sathish
Package included scrape clothes instead of ordered product ( store ) Open
Ordered clothes from a shop in instagram. They provided cod . So it was a relief as most scamming account won't allow that. They delivered the product, but the pacakge just included a scrape of clothes instead of the ordered product. They now w...
Mar 18, 2021 by Sneha.
Package not delivered (Teeslion) Open
Teeslion not delivered my order Order I'd #29944...
Mar 18, 2021 by Raja Yadav
Refund (Amazon India Limited) Open
ORDER # ***-*******-******* was picked up on *th Feb. **** by an executive who called from +** ** ******** around **:** a.m.; around **:** p.m. same day I received another call from +** ** ******** enquiring about the pick up, I shared with the...
Mar 18, 2021 by Sunil Tiwari
Package not delivered (Teeslion) Open
Order num: 28923 Name: Nanda kishore Email : nandakishoreph@gmail.com ...
Mar 18, 2021 by Nanda kishore
Order not delivered (Poketstyle) Open
I saw advertise on Facebook about poketsytle.com. I've ordered T-shirts and Jeans on **th March, ** and paid ****rs online for this order. got the auto-generated confirmation mail. now I'm trying to contact customer care through email id suppor...
Mar 18, 2021 by Aniket Dantale
more charges then MRP price (The Leela Palace Bengalore) Open
recently I stayed a night in Leela palace Bengaluru, during check-in the charges were not mention for the cold drinks kept in fridge in room. I have consumed some cold drinks (coke, sprite and some chips ) . but next day i got the bil...
Mar 18, 2021 by Yuvraj Pedde
Harassment by a care taker agency in bangalore (Mrs Human Capital Solutions ) Open
Disclaimer, I’m a very real person, who is writing this very real review, a sordid tale of my terrible experience with MRS Human Capital (Muneshwara Reliable Services) & its management in specific, an action which in the past MRS has called f...
Mar 18, 2021 by swathi
LG 1 5 Star Dual Inverter incorrect product delivered not matching the serial number mentioned in (Flipkart) Open
Hello Team, We have a bigger issue with an incorrect product that's sent to us * years back. It was not an issue until recently when we tried to get the AC repaired through the extended warranty of flipkart's. We were informed that they won'...
Mar 18, 2021 by Parveen Akhtar
Where my order I was pay 1517 for dry fruits if u can t deliver my order then refund my money (Myntafab) Open
You cheater.. where my order.. I was pay **** for dry fruits.. u not delivered my order.. give me my money back.....
Mar 18, 2021 by Pritam Hazra
Package not delivered (Eassymall com) Open
I have Order * products from Easymall shopping which i have done online shopping and i have done transaction and get notification from aaryan online retails india private limited ..i keep following with easy mall to deliver my product . i orde...
Mar 18, 2021 by Shaikh abdulrehman
Wrong product received (Amazify ) Closed
I ordered hifi airpods but received the wrong product. I paid **** Rs in cash. The customer service is not even responding....
Apr 30, 2019 by Sivadeep nallana
Wrong delivery received (Limeline) Closed
I have ordered one Kurti from Limeline between ***-*** INR date around **th April. Today on **th April I have received one courier through speed post. I have found one useless old saree cloth inside the package. First time I have ordered from t...
Apr 30, 2019 by Harshin Sharma
Cheating people with huge discounts (Edealskart.com) Closed
I had ordered an Apple Watch with Edealskart on **th April and the payment was made on the same day through internet banking. I haven’t received the product nor the concerned person is responding for the phone calls and for the text messages....
Apr 30, 2019 by Fairoz
Sent cheap quality different sarees (Saribhandar) Closed
I have ordered two Saree from their collection what appeared on their site stating it's pure linen. But I received two duplicate Sarees of different material and entirely different colour and design. I really feel cheated. I have sent emails bu...
Apr 30, 2019 by Saratha Subash
Fraud online website (Vistaclothes.com) Closed
I ordered a Kurti on www.vistaclothes.com on **th Apr for *** Rs. However, I have not received the product yet and the website is also not working now. Their contact number is switched off and they don't reply emails as well....
Apr 29, 2019 by Siddharth Sheth
Order not confirmed (Oriflame) Closed
Without any order confirmation, my balance was deducted for two times. I need my money back. Please help....
Apr 29, 2019 by Trishna gogoi
Supply of defective sarees (Aonecart.com) Closed
*. I want to return both the sarees delivered by Aonecart (Order AOC-**/**-****) on ** April ****. *. Didi Chiku & Brown Pleasant Soft Silk Saree With Blouse Piece ( Hathi-Chiku-Brown) is defective with two thick yellow stripes on the pallu. ...
Apr 29, 2019 by Sourav Sen
Wrong item delivered (Jubliworld ) Closed
I am very poor. I am working in the fields. The Jubliworld has sent me the wrong product. I want that company to refund my money. Please help me *** is a big amount for me....
Apr 29, 2019 by Karan
Package not delivered (Saraa Imam) Closed
I paid ****/- for a dress on the *th of March. The package yet not delivered. They never reply. They said the packet got lost and said we will resend you but again the same thing happening. They don't pick calls. They remain online but they don...
Apr 29, 2019 by Puja Verma
Product received as a defective and not working (Mini WiFi Security Camera) Closed
Product received as a defective. On the first day, we tried to use it and found that it is not working at all. Please do the needful. ...
Apr 29, 2019 by JAVID MALIK
Wrong product delivered (Lime line) Closed
Lime line company is fake. Please do not order anything from this site. I ordered Kurti and received saree of bad quality not of any use. Please help....
Apr 29, 2019 by Pooja saxena
Non delivery of mobile (Shopupi) Closed
Shopupi kindly delivery my mobile set Redmi Note * pro as early as possible or return my money Rs. *****/- otherwise we are taking legal action against your company and you. My order ID - ********....
Apr 29, 2019 by Vijay shanker srivastava
Wrong order delivered (Limeline.in) Closed
I ordered two designer dress but they delivered two damaged sarees and cheated us online they showing designer dress and cheating by damaged sarees. I am scared of online shopping now. Please help me. ...
Apr 29, 2019 by Shaheen munawar
Different order received (Limeline Online Shopper) Closed
Hmne designer kurti *** order kiya tha bt Saari aa gyi iske. Baad me hmne return form bhi fill kiya bt koi response nhi aa raha. Inke executive phone pick nhi kr rahe aur mail ka koi reply nhi aa raha h....
Apr 29, 2019 by Arya Pandit
Remove the fraud website (Bookwindow) Closed
There is a website bookwindow.in which is of online shopping for books. I purchased a book cost Rs. ***/- on **th April but I didn't get any response so I mailed them then. A mail came that book is out of stock. I send the Patym number also for...
Apr 29, 2019 by Rita Nagar
Different product received (Jubliworld ) Closed
The wrong item delivered. Smartwatch has been ordered and they deliver a sports watch. When I try to refund and return the order they were not giving a single answer. Such fraud should be banned....
Apr 29, 2019 by Jatin patel
Cheated by this company (Halaplay.com) Closed
Halaplay blocked my account without any reason and cleared my **** Rs balance. It cheated with me. Please help....
Apr 29, 2019 by Manoj Kumar
Installation service not provided (Jeeves Consumer Services Private Limited) Closed
I have purchased a TV from Flipkart. The details on the Flipkart stated that the free installation and demo will be done by Jeeves company on the day next to the delivery. Day *: In the morning I got a message that the service engineer is assi...
Apr 29, 2019 by Yash Dave
Wrong order delivered (South Sarees) Closed
I purchased a red colour printed saree of Rs **** from south sarees online. They delivered me a plain saree which is totally different from the picture which was shown in the advertisement. By mailing, they told they will not receive the saree....
Apr 28, 2019 by Jamini barik
Received empty package (Amazon.in) Closed
I placed an order # ***-*******-******* on **th April. My delivery date was **nd April but when the product was delivered I said to the delivery executive to open it in front of me. He said, " if any problem occurs you simply contact customer ...
Apr 28, 2019 by RAJNI KANT MISHRA
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus