E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
No cost emi selected but not reflected (Flipkart) Open
Selected no cost emi for the purchase of laptop from Flipkart but now credit card company is claiming that no cost emi was not applied from Flipkart and Flipkart is saying that due to technical issue it was not applied....
Mar 15, 2021 by Vishal Jadhav
Package not received (Salebazaar) Open
Sale-bazaar have not delivered the goods within the stipulated ** days time frame as per PO terms and conditions. It is very hard to get them on telephone. Their reply to email communication is pretty standard "Please wait". Their nominated del...
Mar 15, 2021 by Gobinda Chandra Mishra
Pacl Refund (PACL India Limited (Pearls)) Open
Dear Sir/Madam Good Afternoon main PACl INDIA LIMITED vich * Policy Jisda Registration No. U*********, U********* karvai c. jisdian mere kol sirf Rs *****/- dian hi recipt hai. main boht muskil nal peshe jama kar ke ih instalment har month P...
Mar 15, 2021 by Bhupinder Singh
NON RECEIPT OF ITEMS PURCHASED (Thetruebell com) Open
I have not received items which I have paid online (SBI) through Ethnic Edge (Razor pay) more than * months ago. These are- Kitchen storage Basket(*) and Cutting board(*) vide order no MF**** dated **.**.****. I have written several times to t...
Mar 15, 2021 by JACK L DARKIM
PRODUCT IS NOT SAME USED AND DAMAGED PRODUCT (APEXTAILERS) Open
I ORDERED FOR A COMBO OF * SHIRTS. I HAVE RECEIVED THE PACKAGE BUT PRODUCT IS TOTALLY DIFFERENT AND RECEIVE ONLY * SHIRTS INSTEAD OF *. SHIRTS ARE DAMAGED AND ALREADY USED....
Mar 15, 2021 by NAVJOT SINGH
Plan not activated aditional money asked (Just Dial Limited) Open
My name is Vikram wadhwani from Kanpur my business name is wadhwani and associates for which i have purchased business listing plan for top * position in kanpur which is their position plan i have two complaints first these people try to ch...
Mar 15, 2021 by vikram wadhwani
Materials orderednot delivered no money refunded (Chillshopmart) Open
I purchased a set of Kitchen Utensils on line and made payment from the ICICI Bank account on **.**.****. On **.**.**** I called them on their help number and they said the materials cannot be delivered and money will be refunded. During last ...
Mar 15, 2021 by ARUNAVA MUKERJI
Could not repair a TV (Jeeves.co.in) Open
Jeeves Ticket ID: *B**EWBASC**-*******. I have raised a complaint * months back, the issue was the motherboard is not working. They have ordered a new motherboard three times and each time the faulty motherboard is tried replacing. Every tim...
Mar 15, 2021 by Basavaraj
Wrong product delivered by fraudulent means (Apex Enterprises New Delhi THEFITTWEAR ) Open
The product which were showed to me on the website and the product i received is completely different and i opted the cash on delivery payment mode since they had one and the product was delivered to me via bluedart.I really want my money back ...
Mar 15, 2021 by Hetal dave
Product price tag missing since the start and now can t return the product (Ajio Reliance Trend) Open
I ordered a Jeans from Ajio and received it without any price tag attached to it and the product turned out to be much larger than expected. I tried returning the product twice but got rejected each time. It's their responsibility to see to it ...
Mar 15, 2021 by Trishna Nayak
Refund cancelled for Unused Products Myntra (Myntra) Open
I Had Ordered * Tommy Hilfiger Tshirt From Myntra, Which Were Received By Me In Good Unused Condition. On Trying Them, I Found The Size(Small) Doesn't Fit Me Properly. Hence I Raised For A Return. Upon Return, Myntra Updated Me Saying A Quality...
Mar 15, 2021 by Indranil Gorai
Refund my amount (Monggosekart) Open
The company give the worst material completely color and design change now they blocked me Pls help me to refund ...
Mar 15, 2021 by Harshitha SJ
Product not delivered (Deepak Wholesale Electronics) Open
Respected sir /madam, myself Lokesha P B i was watched the add of iphone ** pro max in facebook page for amount of Rupees *****/- and i contact him through fb messenger and he introduced me named as Deepak Singh but i think his original name...
Mar 15, 2021 by Lokesha P B
Product not delivered (Myntrafab) Open
Sir, i have ordered two kids cycle in last week. Till now not received any updates. Please help to return money to me. Thanks. Contact number is fake or not reachable....
Mar 15, 2021 by Srirangan.R
Pb life style myshopify Fraud case for PB lifestyle online store (Pb life style Elite Gaming Chair) Open
I have purchased Elite Gaming Chair ( stock clearance sale ) on Feb **, ****, **:** PM through the advertising displaying on facebook mobile app. When I clicked on the advertisement, it redirects me to 'https://pblifestyle.myshopify.com/', wher...
Mar 15, 2021 by Nishant Verma
Package not delivered poor consumer service rude behaviour of service team (IKEA INDIA) Open
My order ID *********, which was supposed to be delivered by the **th of March, still not delivering my order and not even canceling. The customer support is so rude and clueless that every time they put me on hold for no reason and not coming ...
Mar 14, 2021 by Sumalya Barman
Refund not accept (Flipkart) Open
On * march i recived the replacement product Infinix zero *i Price-*****,Order number OD******************,Again I recived defective product so i request to return and refund my money. But seller rejected my request. Again I request through ca...
Mar 14, 2021 by Prashant Kumar Nayak
Wrong product received and now they reject my refund request (Myntra) Open
I had ordered a jeans from Myntra. But the product I received was a different jeans without any tags. When I filed the complaint they are saying that they have verified everything at there end and everything looks good. So they cannot give me t...
Mar 14, 2021 by Sumit kumar
Delay in flat delivery from Karrm Infrastructure Pvt Ltd Asked for refund but no response from build (Karrm Infrastructure Pvt Ltd ) Open
I had booked a * BHK flat from Karrm Infrastructure in December ****, but the builder has failed to deliver the flat on promised date which was June ****, so I demanded refund from the builder but they are not giving response to me. We also won...
Mar 14, 2021 by Surekha Sachin Gawade
Cheapest quality product received (Crazendemand) Closed
I ordered lehenga. When I receive the product it was in the worst quality and the product was also damaged. So please help in return the product and give my money back....
Apr 26, 2019 by Simran singh
Not delivered order till now (Vistaclothes) Closed
I order one gown on April ** and I paid money online with the merchant of Razopay. Till now I didn't get my order. Please help me....
Apr 26, 2019 by Shoba Sankula
Wrong product delivered (Willora.com) Closed
I have received the product on **th April today. But Kurties which I got is not the one which I ordered. It is a poor quality product. I want to return the product. Please help me with refund my money....
Apr 26, 2019 by Jasmine Doley
Totally different product received (Willora) Closed
I have ordered a set of * Kurtis costing **** from Willora fashions online shopping website. The product I received is totally different from which I had ordered. I want my money refund. Please help me....
Apr 26, 2019 by Bhattu tejaswi rao
Fraud done with me (Ladyware.in) Closed
Recently I bought * dresses from Ladyware.in cost around **** Rs. I paid online but they delivered me a very cheap * piece old suits cost around *** Rs for both. I m also trying to call on number *********** but they didn't pick up a call only ...
Apr 26, 2019 by Rishi Kumar
Missing product received (Flipkart) Closed
I have Marq Ac from Flipkart copper cable was missing. Then I asked for a replacement again copper cable was missing. I ordered on **th and its **th may still no resolution. Moreover, they denied returning now....
Apr 26, 2019 by SAURABH SUMAN
Package is not delivered on promise date (Flipkart) Closed
Flipkart sends the product through Ecom Express and Gati courier who didn't deliver products on the date to me due to personal problems. I have requested it to Flipkart's executive many times (more than *** times) to send my delivery through ot...
Apr 26, 2019 by Binit kumar Jha
Payment deducted but services not received (Midasbuy.com) Closed
I have spent Rs. **** to buy UC from midasbuy.com on ** April. The transaction got failed but money already deducted from my Paytm wallet. I instantly tried to contact them but they did not have any contact or support link on their website. So...
Apr 26, 2019 by ZENO
Money charged and product not delivered (Sari bhandar) Closed
I ordered * saree from Sari Bhandar on **th of April worth Rs **** each. They delivered me only * saree of cheap quality. I was charged for * sarees and got only one saree. I tried to contact them so many times but they are not bothered to repl...
Apr 26, 2019 by Saritha velide
Order not delivered (Freecout.in) Closed
I ordered a product from this website. Order id is #****. But the product is not delivered yet. Please do the needful....
Apr 25, 2019 by Himanshu naik
Received a completely different product (Ladyware) Closed
My order no. is *****. The amount was *** Rs. The product we got is completely different from the product shown in the picture. Its a completely different product. I want to return this product as soon as possible with full money. This product ...
Apr 25, 2019 by Bhavna Singh
Wrong product received (Willora) Closed
I ordered a combo Kurti from Willora worth Rs. **** on **th April ****. We received the product on **th April **** and when we opened that we got shocked. We got a different and worst low-quality product instead of the product which we ordered....
Apr 25, 2019 by Sajini vc
Wrong product delivered (Peenar.com ) Closed
I ordered a Kurti entitled as Gorgeous Reddish colour Heavy Rayon Embroidered Kurthi of XL size from Peenar. This was my first shopping experience from Peenar and I was hoping for it to be pleasant. But it turned out to be a total ruckus. I jus...
Apr 25, 2019 by Sherin Mary Jose
Refund not received (Shopkin.in) Closed
My order has been cancelled and the refund not received yet. I have also mailed about it but no response. Their phone number given are fake. Please look in this matter....
Apr 25, 2019 by RIDDHI GADWAL
Received completely different product (Ladyware) Closed
I have got a completely different product shown in the picture. I have been cheated. Now, when I am trying to contact them they are not responding. I want my money back. Their email id is- ladywareinquiry***@gmail.com...
Apr 25, 2019 by Bhavna Singh
Ordered product not delivered (Diva Deal) Closed
I have ordered * products from the Diva Deal on **st March ****, Order No-DD****** DD******, out of which I have got delivery of product with Order No-DD****** with the delivery details of Order no-DD******. But till date, I have not got delive...
Apr 25, 2019 by Sanket Mahavir Kamble
Fraud product delivered (Jubliworld ) Closed
I have booked a new smartwatch on jubliworld. At the time of delivery, they give a fraud product of Rs. *** but I paid ***Rs for it....
Apr 25, 2019 by Rajeev bhawsar
Fraud and delivered wrong item (Jubliworld.com) Closed
Fraud wrong item delivered. Smartwatch has been ordered and they deliver a watch of a child. When I try to refund and return the order they were not giving a single answer. Such fraud should be banned....
Apr 25, 2019 by Tushar kumar
Refund not received (Gown collection) Closed
I have ordered a dress of amount ₹ **** and they have not refunded. Because it was cancelled due to some consequences. Now after *-* days it has not refunded....
Apr 25, 2019 by Shipra mudgal
Fraud message and fraud calls receiving (Shopclues Online Shopping) Closed
I got a message that I won the lucky draw winner of Rs.*******. I called to the mentioned contact number. They said to pay me registration fee of ****. I paid for that. They said to clear RTGS amount of *****. Then I got a doubt and called to h...
Apr 25, 2019 by Mani gandan
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus