E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered want refund (Beautify yourself) Open
I ordered sunglasses from their Instagram account.. I paid *** rs through google pay on April ****. It's almost * yr. They don't rply to my mails and messages on insta and whatsApp. I need my money back... ...
Mar 20, 2021 by Athira Mohan
Package not delivered (Beautify yourself) Open
I ordered * products from Beautify yourself Instagram account on ** feb ****. I paid through PayUMoney. I am from Vadodara. After ** days of placing order when I enquire about my shipment tracking, they didn't even had any clue that they have a...
Mar 20, 2021 by Hansika Jadaon
Erobot store is a fake company gave me a fake vaccum cleaner instead of robot of 4500 (erobot store) Open
I ordered https://erobot.store/collections/top-selling-products/products/vacuum-cleaner & have received a fake chinese vaccum cleaner instead. I paid Rs.**** for this online via netbanking. When I am contacting ********** her number via which I...
Mar 20, 2021 by Prachi
Mseb over billing (Mseb Maharashtra State Electricity Board) Open
I having consumer number ************ with MSEb at Pimple saudagar pune, in the name of Gobindram bachomal Ramchandani, sir with reference to attachments i *st got a message on **th- **- **** that my reading has gone upto ***** and we have used...
Mar 20, 2021 by Gobindram ramchandani
Ptron is not refunding the money mit has initiated but not credited into my bank account (Ptron earbuds) Open
Order I'd Ptron PT****** Refund intiated but not processed in bank account after Products taken from us Issue the refund immediately or replacment on my account or Address I m waiting for the resolution compensation loss from ptron...
Mar 20, 2021 by SWAPNIL SUNIL SHIVALIKAR
I did not accept the user id and password (Hoppoo Lifestyle India Pvt Ltd) Open
I paid *೦೦೦ rupees. He said the user ID and password will come in the evening. But I have not received so far....
Mar 20, 2021 by Asharani M
Send a defective piece ( divas club) Open
I ordered a kurta from _divas_club(Diva's club by hs_singh**)..while placing the order they were very polite and was answering all queries. and told they will exchange the product in case of defect only. The order I received is a defective pie...
Mar 19, 2021 by Priya Agnihotri
I received fake product (Crazyvit) Open
Dear sir I buy a protein from crazyvit.com That protein is fake I'll send a mail that company he's not responding...
Mar 19, 2021 by Dinesh kumar A
Package not delivered (Tees lion cloth brand) Open
I'm ordered casual shirt last * months back with prepaid order, I'm not receiving any product till date. teeslion ORDER #**** Thank you for your purchase! Hi Motamarri Srinivasu, we're getting your order ready to be shipped. We will not...
Mar 19, 2021 by Srinivas
Scheme order cancellation (Jiomart) Open
Order ID *****************W Order Date ** Mar **** Order Amount ₹*,***.** {Cancel order ₹*,***.** having Scheme worth Rs ***) } You Jio platform ...are we placing an order on the pretext of getting a refund? Who will compensate time ene...
Mar 19, 2021 by PANKAJ HASTWALA
No refund from cakesportal (Cakesportal Com) Open
Oder was cancelled by cakesportal side. As mentioned in cancellation mail , i will receive amount within a week. But after multiple reminders no refund as well as no response. Order ID: 11892...
Mar 19, 2021 by Chetan Padharia
Not providing cashback (Lenovo (INDIA) Private Limited) Open
I have purchased Legion *i for Rs **,*** on *th Jan. I made the purchase through telephone support with Pre-Sales team. At the time of purchase, representative told me that i would be entitled for *% cashback (approx Rs ****) if i pay through H...
Mar 19, 2021 by Jaya Bharath P
Package not delivered (Beautify yourself) Open
I ordered a dress from beautify yourself on ** jan and its been more than * months and i haven't received any information regarding my order My money was deducted and they didn't even send me the confirmation message.... i don't know my order i...
Mar 19, 2021 by Purnima joshi
Ecommerce Operator Online shopping Fraud (mcovers in) Open
I had made purchase of i-phone mobile covers from 'www.mcovers.in' website on Feb **, ****. The website was shown as a sponsored flash advertisement on instagram and since the products were attractive and seemed useful, I quickly went to the we...
Mar 19, 2021 by Niyati
KHATUSHYAM AURVEDA FRAUD (Khatushyam aurveda ) Open
Khatushyam aurveda taken ***** for giving franchise but after the payment they are not taking call and also not refunding amount. Dont belive this company and its employees ...
Mar 19, 2021 by SMITA RANJAN PARIDA
Refund amount (Vonik Store) Open
i serch on google at that time i found the add from vonik store for cloths ....so i place the order and pay rs *** ...they give me order confirmation mail on **.**.** but still they not send any material after that i file online counsumer compl...
Mar 19, 2021 by premali shivaji shetake
Refund not recived (Grow & Earn Realty Limited) Open
Hello, I invested via grow in Gold and somehow transaction got cancelled and I recived an email saying your transaction has been cancelled and you will recieve your refund in * to * working days. (It happende on *th of march). After the * t...
Mar 19, 2021 by Navneet Kaur
delivered defective product (Maxtop hiar curler) Open
Ordered a hair curler from Homestore*** and the product that was delivered is not working. I am unable to reach them on any of the phone numbers I'm finding online. Even the emails don't get delivered. ...
Mar 19, 2021 by Madhura
REFUND NOT RECIEVED (BIGCART KERALA) Open
ORDERED CAVINS VANILA MILKSHAKE ORDER NO. ***** ON ** FEBRUARY ****, THEY CANCELLED ORDER BECAUSE DELIVERY PLACE IS FAR FROM THEIR NETWORK. CONTACT THEN MANY TIMES FOR REFUND BUT NO RESPONSE DETAILS OF THE SELLER MENTIONED ON THEIR WEBSITE...
Mar 19, 2021 by SREEJITH SATHYAN
Fake product delivered COMPANY NOT RETURNING OR GIVING REFUND UNDER RETURN POLICY (Flipkart) Open
I brought a sony xb** on flipkart on the *th of feb ****, I got a FAKE AND INCORRECT PRODUCT which is a cheap quality fake product which is also broken. I have contacted flipkart incesssantly with multiple mailsand phone calls to no help, they ...
Mar 18, 2021 by AKSHEET SONNA
Wrong product delivered (Peenar) Closed
I ordered a green kurta xl size for *** Rs but received a small kurta brown very bad quality. No phone calls and emails are attended by them. I expect a refund in my ordered product. Very bad service by them....
May 02, 2019 by Varde
Wrong product received (banaras style) Closed
I have ordered against no. BS************ to the company but when recorder the product, it was totally different. Please help me in getting the correct product or refunding my money back. ...
May 02, 2019 by Richa mahajan
Package not delivered (Shopkin.in) Closed
I have purchased a dress from this site and on March **th. I still haven't received anything from their side. However, I received a call that your order has been placed and it will be shipped by April ** still it has not happened. ...
May 02, 2019 by VidhyaVenugopal
Not refunding my money (Flipkart Online Shopping) Closed
What could I do if Flipkart is not refunding my money which they deducted from my bank account? The order was not placed, and Flipkart is not taking any steps to return my Rs. *****. ...
May 02, 2019 by Arun kumar p
The package received is completely different than ordered (Wedspack.com) Closed
The stuff I ordered from this website is completely different than the stuff I have received. Please ask them to refund my money. ...
May 02, 2019 by Aanchal Jain
Money not refunded (Prowl Active) Closed
I returned track pants worth ***. I haven't received the refund yet. Now I neither have the track pants nor my money. I feel cheated. They aren't responding on any platform....
May 02, 2019 by Mrinal Sharma
Got corrupted product (Samsung) Closed
I bought a Samsung **gb memory card from them. But they delivered a corrupted product. I am not buying anything from them and told to others if they don't take any action towards my complaint....
May 01, 2019 by Adan
Money not refunded (Flipkart) Closed
I have just done the payment of ***** for a Real Me * Pro phone from Flipkart. Earlier that order was in COD but due to cash problem, I have done payment using HDFC debit card. But from the merchant side or some technical problem, the transact...
May 01, 2019 by SAURABH
Wrong product received (Dwarifab.in) Closed
I placed an order for lehenga but I got * cheap sarees of the same design with different colours. Now they are not contacting back. Please help me....
May 01, 2019 by Barkha Mishra
Refund not credited (Myntra Online Shopping ) Closed
My refund amount is not credited to my bank account and whenever I call the customer care they say it will be credited in **hours/*days. Worst customer service and worst follow up. They won't work on the case and they only work for picking the ...
May 01, 2019 by Sowjanya
Return package not being picked up by the company (Club Factory) Closed
I ordered a product online from Club factory app but what I received was in the wrong colour and cheap material. So I made a return request through customer care because return option was not available in the options section. I informed that I ...
May 01, 2019 by Almeta Luke
Wrong product delivered (Mamaearth) Closed
I purchased three products from the mama earth website. I received the order as well but one product our of the * product was wrongly sent. I contacted their customer care they promised to resolve my issue and dispatch the right product. It's b...
Apr 30, 2019 by Ashfiya Aliya
Delivered wrong item with poor quality (Willora .com) Closed
I have ordered * Kurtis. They have delivered a very cheap quality product. Please do the needful....
Apr 30, 2019 by Leena kency
Fraud done by the company (Bigfashionhub.com) Closed
I had * combo shirt order placed on bigfashionhub which was rs.*** with delivery. But I received a cheap shirt whose price approx range *** to ***. I called customer care for a refund many times but every time they told me to send * link to the...
Apr 30, 2019 by Kapil
Want ton return the product (Aonecart.com) Closed
Product quality is not as exceptions. So I want to return the same. The order no is AOC -**/**-****. Received by today date **.**.**....
Apr 30, 2019 by Mamina naik
Package not delivered (Shopingkaro.com) Closed
I ordered Redmi note * Pro from the shopingkaro.com by UPI payment on **/*/****. They told me to ship my order on Saturday. On Monday when I call them the phone is not reachable. After * to * day the site was also closed. Now how can I get the ...
Apr 30, 2019 by Venkat
Refund not received (Myntra Online Shopping ) Closed
I returned a product costing *** and Myntra initiated a refund on **th of April. But to date, I have not received my refund. Talking to customer care is useless. They say we have initiated the refund and the bank says we have not received any m...
Apr 30, 2019 by Bhavya Choudhary
Refund not yet received (Flipkart) Closed
I order Redmi note * from Flipkart on ** April. But due to some reason, I cancelled it on the same date. Flipkart ensures to give refund by April **. Still, the issue has not yet resolved. Again and again, after giving them repeated reminders ...
Apr 30, 2019 by Kushagra sharma
Wrong product delivered and return request not being accepted (Myntra) Closed
Myntra delivered a brown wallet instead of * t-shirts I had ordered. The product did not have a barcode or price tag. The return request and complaint were filed with Myntra * times. There was no action taken by them to deliver me the correct p...
Apr 30, 2019 by Rishi Mody
Package not delivered after paid online payment (javshop.in) Closed
I had ordered a tablet on **-**-**** from javshop.in and I had made an online payment but till date, there is no confirmation of my order. I have sent many email to sales@javshop.in but there is no reply. I think this is a fraud website. I req...
Apr 30, 2019 by Kishor Kr. Gupta
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus