E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Amount not returned (Kia india) Open
HI i would like to report you that i have purchased Kia Sonet GT on *th november ****. Paid full cash but i have not received my accessories balance amount. I have contacted the showroom and sales person no response. Its been * months. i have ...
Mar 12, 2021 by Akin kumar
Package no delivered (PBLifestyle Elite Gaming Chair) Open
Like many other people I am also waiting for the chair to be delivered. There is neither a chair nor a response from the company which us a clear indication of fraud. May I have the chair delivered or the money into my source bank account....
Mar 12, 2021 by Joseph Mebin Baby
Package not received (New balance indiastore in) Open
Just ordered * articles from the site and didn’t receive any confirmation e-mail , so out of curiosity googled about the site and landed to this page as there has been many similar complaints. Please tell me what procedure do i have to follo...
Mar 12, 2021 by Chirag Nagpal
Not got Product delvery (Teeslion com ) Open
I ordered the two shirts online ,and I did the payment through online . on **th of feb **** mail has came that your order on the way but can't track after that ,plz guide.My order #*****...
Mar 11, 2021 by Atharv V Bogar
Claim not given (Icici Lombard Insurance) Open
My Mobile was mobile theft on **/**/** and i launched my F.I.R to that nearest police station on **/**/** and on **/**/** i filled my claim to icici Lombard Interaction ID ***********. Insured person- Shivam jaiswal Mobile model:- Iphone Xs m...
Mar 11, 2021 by Shivam jaiswal
My money is still not transferred from ajio wallet to bank account its over 2 3 days now (Ajio app) Open
I had done the payment is cash and I returned the product and then they did the refund in the ajio wallet which is transferrable to bank.I followed all the steps for transfer in my bank and then they said it will take **hrs but its * days now ...
Mar 11, 2021 by Savio Betapudi
Package not delievered (Fabkur com) Open
I havent recieved my order ..since ** december was the date of date and today its ** march .....
Mar 11, 2021 by Guri
Defective Boots Delivered (Piyush Solanki) Open
I ordered a pair of boots from Instagram page - hand_crafted_shoes. The page is run by Piyush Solanki and his mobile number is **********. The order was delivered but the boots are defective. I quickly brought this to the seller's notice by sen...
Mar 11, 2021 by Karuna Ketan Maitra
Package not delivered (Teeslion com ) Open
My order Order #***** was placed on February **, **** **:**AM and is currently Fulfilled. Still not received please check and reply. Kind regards, Aman sodhi **********...
Mar 11, 2021 by Amanjeet Singh Sodhi
Wrong product (Shulabha creative) Open
Ordered from shulabha creative last week and received the product today, **th March but it is a wrong product and their contact number is switched off. I wrote an email and I'm not sure if it will be resolved. So reaching out via this platform....
Mar 11, 2021 by Hema Boppana
I get wrong jacket which i didn t ordered (Beautify yourself India s affordable products ) Open
I olaced my order on **th feb and it has shown that no order has been made, then i continously mailed them about my parcel they said item is not available which i ordered so i mailed them again for refund. But today ** march i gt a wrong parcel...
Mar 11, 2021 by Sheffu
Pakage not delivered after payment (Moreboxin) Open
I ordered air max *** shoes worth *** and paid in advance by razor pay method and didnt get any delivery from the moreboxin , currently m unable to login or track my order with moreboxin order#**** ...
Mar 11, 2021 by Bharat
Onida washing machine service issue (Onida Washing Machine) Open
I had logged Complain No-****E********* on **th JUN **** & also called many times to customer care no for status of my issue but nobody has responding against my complain .After many follow-up ,they collected washing machine from my house on...
Mar 11, 2021 by Rajeev Kumar Ojha
Order not delivered (Fashchic 15) Open
It's been * months. Ordered * items on **th dec ****. Got *st item on ** jan **** after **+emails. Got the partial order and note that I will soon receive my *nd item too. **+emails, story, dm, messages but not responding and not delivered my ...
Mar 11, 2021 by Aashi Thakkar
Not Honored AMC and charged money illegally (Ro Care India) Open
Our RO is still in AMC and they visited the home and said we dont honor the AMC in **th month and you have to pay for repairs. Whereas AMC document clearly says it is ** months from date of issuance of bill/invoice. It is like a health insur...
Mar 11, 2021 by Uday Mishra
Money Fraud against recharge service (playgroup) Open
Dear Sir/madam Above mentioned user promised he will provide me recharge balance and after paid the amount he was sawing issues after I told him refund the amount stop scam then he told me that I am paying you after that he is not picking any ...
Mar 11, 2021 by NIRONJAN KURMI
My order is not delivered (PBLifestyle Gaming Chair) Open
My order #**** is mot delivered and they are not reesponding and there is no update about the order ...
Mar 11, 2021 by K.s srinivasa rao
Damaged product (diva claasy women s earing) Open
One earing does not have pearls .. plzz retrn my mpney...
Mar 11, 2021 by Mohit Nagpal
PB LIFESTYLE myshopify com Package not delivered I have ordered elite gaming chair I have paid full (PBLifestyle Gaming Chair) Open
PB LIFESTYLE myshopify com - Package not delivered I have ordered elite gaming chair.I have paid full amount. They said I'll received confirmation mail but there is no mail received. Order I'd #**** on dated ** February ****, Please refund... ...
Mar 11, 2021 by RAJENDRA CHOUDHARY
Refusal to refund payment for services not provided (bookmybai com) Open
I refer to my order number ****** where to provide a maid from March* onwards, the company charged me **, *** upfront payment in February. We were clear on the requirement. Since we are working professionals with a child at home, we needed some...
Mar 11, 2021 by Smita Goel
Package not delivered since 3-4 months (Bootees.com) Closed
I pre-ordered a t-shirt at this company and it's for a month. I didn't get my t-shirt. They also won't refund my payment and still tell to wait. Please do the needful....
Apr 23, 2019 by Sourabh Chavan
Wrong product delivered (Mi.com) Closed
I ordered U shaped pillow from MI.com. But I received a flat shaped pillow, not the U shaped. Also not comfortable. I need my money back as MI sent the wrong product and I am not satisfied with it....
Apr 23, 2019 by Dharmbodh
Refund not issued (Shopkin.in) Closed
I ordered a dress and gown from Shopkin.in on **th and **th March. On April *th I cancelled the orders and they replied they will initiate the refund soon. I didn't get a mail or call regarding this. I tried calling their contact number and it ...
Apr 23, 2019 by Navya Symon
Product not working (I7s) Closed
Today I got my earpods but it's not working. * earpods is damage. I cannot connect *earpods with Bluetooth....
Apr 23, 2019 by Jiya wadhwa
Transaction got failed (Midasbuy.com) Closed
I want to purchase UC cash from midasbuy.com. My payment centre Paytm sends the money but I didn't get the UC cash. Please help....
Apr 23, 2019 by Biswajit Das
Fake item delivered (Ladyware.in) Closed
I ordered a Kurti however what I received is an old and torn saree. Customer care not provided on the site. Please help me....
Apr 23, 2019 by Shalini
Item is fake as compared to ordered one (Ladyware.in) Closed
I ordered one Kurti and one gown from this site worth rupees **** and the company delivered some very cheap material saree pieces. The company is not answering my phone calls. The delivery boy also not supported to contact to the company....
Apr 23, 2019 by Jaya singh
I have received iPhone clone (Perfect and easy deals) Closed
I have ordered an iPhone * plus but they delivered * plus after a week. iPhone they had delivered is also a clone iPhone. Now they are ignoring my calls and messages. I am helpless. Please help me....
Apr 23, 2019 by Dolma
Got tiles instead of laptop (Amazon India) Closed
I ordered an LG Gram i*, laptop from Amazon.in on *th April. Received order on **th April. Opened the box within ** min of receiving and got cement tiles inside. On my complain, Amazon said they will investigate it. They took ** days and on **r...
Apr 23, 2019 by Rakesh Parashar
Order not delivered (Shopingkaro.com) Closed
I ordered Redmi note * Pro from the shopingkaro.com by UPI payment on **/*/****. They told me to ship my order on Saturday. On Monday when I call them the phone is not reachable. After * to * day the site was also closed. Now how can I get the ...
Apr 23, 2019 by Dr Bhagat Negi
Order not delivered (Coverism) Closed
I order a t-shirt from the Coverism. But it is not delivered till now. Please do the needful....
Apr 23, 2019 by Md faiyaz ahmad
Return not initiated (Snapdeal) Closed
I bought an Adidas tee from Snapdeal a few days back and I got the chance to look at the package around * days after delivery and the zip of the shirt was broken. I called them and ask them to just fix the zip issue (based on the warranty of br...
Apr 23, 2019 by Madhav Gulati
No refund from the company (Mobiclues.com) Closed
My Mobiclues order no. is #****. I ordered Realme * Pro * GB ** GB mobile on ** Mar **** which has been cancelled on *st April **** by Mobiclues company itself claiming that they started own courier service. Kindly help me in refund my money as...
Apr 22, 2019 by Naresh Kumar
Package not delivered (Myntra) Closed
I ordered an Anaisa dress for which I requested an exchange of smaller size on **. The original item was picked up and exchange item not given. At night I received a mail stating item delivered. After contacting Myntra they didn't support else ...
Apr 22, 2019 by Sonal gupta
Money not refunded (Little App) Closed
I placed an order on the little app on ** April and they deducted from my Bhim UPI but the voucher was not delivered to me. I contacted them everywhere phone, email, Twitter and Facebook. But they are not responding. They have eaten up my money...
Apr 22, 2019 by Diksha moolchandani
Package not delivered (Pynkvilla.com) Closed
I ordered for Manchester United red devils bag worth Rs ***/- order no PV**** on ** Feb **** and Mercurial Superfly *** shoes worth Rs ****/- order no PV**** on ** Feb ****. I paid the money via my debit card and got order confirmation too. I w...
Apr 22, 2019 by Dhrumin shah
Worst product delivered (Peenar) Closed
I have ordered a Kurti of Rs. *** from Peenar on **th April ****. Today I received a very low quality and which I have not ordered product. I tried for the refunding and also I called the customer service but they are not responding. I have ord...
Apr 22, 2019 by Mensy varghese
Inferior quality products delivered (Vastrova.com) Closed
The product was of inferior quality. The dress shown on their website is different from what is sent. I asked for return and exchange but they said it is not possible. ...
Apr 22, 2019 by Sudha rani c
Wrong product delivered and return request denied (Willora.com) Closed
I have ordered a set of * Kurtis from willora.com. I have made sure to read all return policies before proceeding. I received a wrong and cheap quality material. I was shocked. I have raised a return request immediately but I have not received ...
Apr 22, 2019 by Shravani
Wrong products delivered (Model xc 36) Closed
I ordered a product from this website. But I received a wrong company Bluetooth speaker and earphones. Please do the needful....
Apr 22, 2019 by B v satish
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus