E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Gas stove 4 burner stove (Faber) Open
I bought one Faber stove from a seller in Thiruvalla in October ****. It has * burners. Since then, frequently giving trouble ( only * burners work, * don't work). Every month I have to call their service center for repair. I told the company t...
Mar 25, 2021 by Varghese Cherian
Dissatisfaction service (LG appliances) Open
Dear LG Management, This is to bring to the kind notice of LG Co Management for immediate action that we are still fighting with the same prevailing problem (Refer the history of below mail) of over cooling in the refrigerator, and we have a...
Mar 25, 2021 by Jayasankar
Nestaway not refunding my security deposit (nestaway) Open
I vacated the house on **th February **** and it's been more than a month that I haven't received my security deposit. Each time I call nestaway, they say, I'll have to wait for another *-** days and after which I never get an update. I have ra...
Mar 25, 2021 by Sharath PR
Wrong product received (Flipkart) Open
i am a flipkart seller. i sent a product worth rupess * lakh ** thousand and they returned me a * thosand rupees instead of it . i have the product packaging as well as unboxing video too. ...
Mar 25, 2021 by KUSHAL KIRTI JHA
Untimely extortion and mental harassment (Drivezy) Open
Hi, I am from Bangalore. I took a vehicle (Honda Activa) on rent for a month in December **** through Drivezy. I used to extend the ride every month at the end of the trip. At the time of availing their services I was in my final semester of c...
Mar 25, 2021 by Arjun Kumar Chaurasia
Fake offer letter (RABBITOHS INTERNATIONAL) Open
They offer me a job and said yoh have to pay **** for salary account opening and other charges and said we will call you back for traning but now all their contacts are switched off...
Mar 25, 2021 by Yasir mushtaq Lone
Online shopping fraud transaction (www hotdeal com ) Open
Dear Staff on duty I have seen some hotdeals for products on *th March **** and paid Rs. ***.** online through Razorpay Software Private Limited showing Kotadiya siddhart THEHOTDEAL ************** on march *th **** at **:**am on google pay ...
Mar 25, 2021 by Sapna Chauhan
I was scam by co-worker regarding Q-net. Now i loss my *.*l. i don't know what to do? I accept my mistake am not ask what type of company and business. ...
Mar 25, 2021 by tinu
Non delivery of Product (tamplestar myshopify com) Open
On **/**/**** I ordered bag in their website and paid the money.Order No is ***** .But the product has not yet arrived and also they have not contacted me . When I contacted they informed me that the order is cancelled. So I asked them to repa...
Mar 25, 2021 by ANILKUMAR G
Online Clothing Website (https firelen com ) Open
Saw an ad from this website on Instagram. Ordered few items on *th March. Till now I have not received my order, nor received any shipment tracking details. Also noone is responding to my emails. Their customer care email ID from their own webs...
Mar 25, 2021 by Maulik Balar
Package not delivered (Blue Nonstick Cookware Set 14 Piece 1) Open
Ordered the item (Order #****) on *th march till date not received or any update on the items when it will delivered not even received and message or update about the order. ...
Mar 25, 2021 by Nagaraj chetty
Package not delivered (Chillshopmart) Open
I have ordered a nonstick cookware set of ** pieces for Rs.*** on Feb **th, ****. I have also paid for it but didn't receive the product till now....
Mar 25, 2021 by John Britto Paulin A
Ajio order failed (Ajio Com) Open
I have ordered track pants in Ajio but order failed and amount ****.** is deducted from my paytm wallet (**********) on ** March ****. I have contacted Ajio team many times but still no response...
Mar 25, 2021 by V Nagarjuna
Malpractice (Microsoft Corporation (india) Pvt Ltd) Open
Another scam being run buy microsoft, where they are offering microsoft office family suit at **% discount on upgrading the system. While not providing any payment options. They have failed to add *factor authentication in their payment gateway...
Mar 25, 2021 by KARTIKEY CHATURVEDI
Cheating by authorized service center (Realme) Open
I had purcahsed Realme x* pro throgh amazon in feb ****. After the expiry of warranty I tried to root the phone and it got soft bricked, but the bootloader was booting. I contacted the authorized service center at anadamukkam in kollam distric...
Mar 24, 2021 by SINDHURAJ.D
Package not delivered (Host emi) Open
Did get any product even after paying....
Mar 24, 2021 by aniket paul
Fake job offer (Naukri com Fast recruitment Services) Open
I got a call offering a job. I got tempted then they told me to register myself by depositing ****. I done this on **nd March ****. Then a telephonic interview was done on **rd March morning and around * pm they called and said I have qualified...
Mar 24, 2021 by Saibal Roy
Defective Goods no response (Royal anarkali website) Open
Few days ago I ordered about * items from this web website called Royal Anarkali and they sent us very bad and defective goods which did not in reality match the goods shown in the website. After that we tried to return the goods but they did n...
Mar 24, 2021 by Swati Singh
Extra Cost charged by Colive after leaving the property (Colive Bangalore) Open
I have left the property Colive Hudson on **th Feb ****, I was told by the property manager that nothing extra would be charged and I don't have to pay anything. I received an email on **th March ****, from Colive saying that I have to pay a se...
Mar 24, 2021 by Debarshee Sen
Cheated by online shopping (Limeline.in) Closed
I ordered a designer gown ***. But I received a dirty saree. When I called them there was no reply from them and no response for mail which I have sent. I filed a refund form but they didn't respond. Please help me to get a refund for the produ...
May 07, 2019 by Meenakshi
Return not getting accepted (Onepluscases.in) Closed
I have ordered phone cases from https://www.onepluscases.in but didn't receive the product as expected. I have filled a return request but there is no response either by mail or phone number or Facebook. ...
May 07, 2019 by Nikita
My product was not in the box (Flipkart) Closed
I order Vivo v ** Pro mobile and I paid the amount ***** by credit card but the box was empty. My phone was not in the box and now Flipkart was suspending my account and not refund my money....
May 07, 2019 by Rahul patel
Cheat related to online shopping (Aonecart.com) Closed
I have ordered Lehenga from A-* Cart. The worst quality product received. So I was checking for the return policy with them. After that, no revert for the messages nor calls not answering. People are getting cheated in this way....
May 07, 2019 by Rejani
Wrong and duplicate product delivered (Mywatchsales.com) Closed
I have bought a Fossil women watch from this website. They have provided me with a wrong and duplicate product. But now I trying to contact them but nobody is responding. Also not give any kind of response in email....
May 07, 2019 by CHINMOY GOSWAMI
Wrong product delivered (Willora .com) Closed
I have ordered a combo of * Kurtis and the tops which got delivered to me is different from what I have ordered and is of cheap quality. I have been trying to contact the customer service, but they are not even responding....
May 07, 2019 by Swetha
Doesn't refund payment (Mobiclues.com) Closed
I ordered a real me * pro mobile phone and I cancelled the order #**** and they did not give refund payment....
May 07, 2019 by Hananmohammed
Bogus item delivered (Mi) Closed
I have purchased Bluetooth by order no #***** on date *th April ****. It is not working properly also I have ordered in white colour but they have sent in black colour. On box item colour is also white but inside it is black and the item is hop...
May 07, 2019 by Vyankatesh Keshav Joshi
Wrong order received (Dwarifab.in) Closed
I placed order * Kurtis from Dwarifab website. But I received * cheap sarees. But I don't want that sarees. I loss **** Rs. Please help to return my money. I called every day to Dwarifab customer service. But they do not respond to my complaint...
May 07, 2019 by Sangita deepak baitule
Package not delivered (Pynkvilla.com) Closed
It has been * months since I ordered a Chelsea bag from Pynkvilla. They do not respond to queries on several platforms and there is no follow up whatsoever despite my repeated attempts. I still haven't received delivery of the product....
May 07, 2019 by Aman Binani
Received damaged product (Wittycart.com) Closed
I saw an advertisement through facebook page about a cooler which convinced me to buy the product called incredible portable air cooler original price is Rs.**** and selling for ****. So I ordered * at the cost of ****/- with free delivery. Rec...
May 07, 2019 by ABDUL SALAM
Product differ from what I ordered (Bigfashionhub.com) Closed
I ordered Combo of * New blue colour Branded Fashionable Slim Fit Men's shirts × * XXL at *** plus *** Rs delivery charges. They send me ** Rs three cheap shirts totally different from the order....
May 07, 2019 by Sarfraj H Shaikh
Seller altered manufacturing date/expiry date (Flipkart) Closed
I have ordered Well shampoo from Flipkart. A product which I have received have a different batch date and manufacturing date, also expiry date does not match with the number of months mentioned on the bottle. Seems seller has altered dates....
May 07, 2019 by Rakesh Kalyani
Refused to delete Aadhaar details (Amazon .in) Closed
I contacted Amazon many times through email and phone to delete/delink my Adhaar details (in lieu of the Supreme Court Decision on Aadhaar) given to them in the past. But the company has refused to delink/delete my Aadhaar details from their da...
May 07, 2019 by Siddhartha
Account blocked by the company (Myntra.com) Closed
Myntra had kept my money pending for a year and after sending several emails to top management and after begging several times my refund was cleared that too for the products which were already returned soon after delivery. After the refund, I...
May 07, 2019 by Michel Fernandes
Package not delivered (Moonpod) Closed
Ordered in March **** still, haven't received any product. No refund nothing. Please do the needful....
May 06, 2019 by Ujjwal Gupta
Wrong product received (Dwarifab ) Closed
I ordered the combo of two lehengas but I had received a combo of * cheap sarees. I have disagreed with this nonsense act. Please help to return it or refund my money back....
May 06, 2019 by Shubham kumar
Wrong product delivered (watchsmith) Closed
I have ordered * sets of watches from watchsmith. In the display picture, they have shown titan watches. Instead, they have delivered fast track low-quality watches. I have paid Rs ****/- cash on delivery today. Please help me in this concern....
May 06, 2019 by Saurabh Arvind Dani
Product get changed (Glowille) Closed
I ordered a nice Kurti and instead of that, I received the worst piece of Kurti in that amount. No customer care number available. It's a big fraud. The packing is also so bad....
May 06, 2019 by Urmila kothari
Fraud and wrong product delivered (Willora.com) Closed
* purchased Kurti combo of * costing Rs.****. The item which I had received is totally different from I had ordered. So I want to return that product. I talked to their customer care representative he asked for pin code and then he withdraws my...
May 06, 2019 by Anjali
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus